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DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
• Vision and Future Aspiration
Royal Malaysian Customs Department
• Scope and Features
Overview & Introduction of uCustoms
• NTC: National Targeting System
NCC: National Clearance Center
CEA: Customs Examination Area
CCC: Customs Consultation Center
Strategic Centers
Project Implementation
Outcome
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
• Vision and Future Aspiration
Royal Malaysian Customs Department
• Scope and Features
Overview & Introduction of uCustoms
• NTC: National Targeting System
NCC: National Clearance Center
CEA: Customs Examination Area
CCC: Customs Consultation Center
Strategic Centers
Project Implementation
Outcome
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
Royal Malaysian Customs Department Vision
4
Improves rating on trading across
borders
Improves world ratings and standards
Exhibits transparency
Surge RMCD integrity
Towards World Class Customs Administration
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
Future Aspirations
1. People
• Increased productivity• Capability and knowledge development
• Specialisation of skill sets
• Effective, accurate and efficient processes
• Adopt world standardised processes2. Process
• Automated paperless processes
• Increased efficiency • Integrated processes and functions
3. Technology
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
Ports and Free Zones
Authorities
Banks
Traders
Airlines / Ship
Agents
Customs Border Regulatory
Agencies (CBRA)
Single Window
DagangNet
Sistem Maklumat Kastam
(SMK)
Customs
Processing
Revenue
Collection
Risks Management
(CVI)
Targeting System
Enforcement & Intelligence
(PRISKA)
Risks Intelligence
Revenue
Management System
(RMS)
Revenue Reporting
Sales & Services
Tax
Customer Care
DagangNet CarelineRMCD Stations
RMCD States
RMCD HQ
RMCDDagangNet
Enforcement
Customs Today
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
*Source: Oxford Dictionary
What does uCustoms mean?
The “u” stands for “Ubiquitous” which is defined as “Present, accessible and, or found everywhere*”
uCustoms is a fully integrated, Customs modernized solution that delivers ONE ‘Single Window’ for an end-to-end customs related processes .
Definition
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
8
Auto Gate Systems
Customs Management Revenue Collection
Excise Enforcement
Airlines/Ship AgentsPorts Authority
Bank
CBRA
Payment Instructions Manifest;
Clearance License Data;Approvals
Manifest;Clearance
Trading Community
Cargo Targeting
Vessel Targeting
RMCD Stations
RMCD States
RMCD HQ
Customs Single Window
Customer Care
National Targeting Center (NTC)
Executive Information System
Knowledge Management
Declarations
Future uCustoms System high level architecture
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
How will uCustoms impact me?
Automation of manual processes
Consistent operating procedures
Ease of information/ data sharing
National Single Window
Cost savings on transactions
Enable working remotely
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
• Vision and Future Aspiration
Royal Malaysian Customs Department
• Scope and Features
Overview & Introduction of uCustoms
• NTC: National Targeting System
NCC: National Clearance Center
CEA: Customs Examination Area
CCC: Customs Consultation Center
Strategic Centers
Project Implementation
Outcome
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
uCustoms ScopeCovers 8 main clusters of Customs operations
1. Registration & Licensing
4. Control & Prevention
2. Clearance
5. Revenue & Accounting
3. Audit & Enforcement
6. Knowledge Management
7. System Management
8. Technology
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
Single Portal
Business Layer
Presentation Layer
PENDAFTARAN DAN PELESENAN AUDIT DAN PENGUATKUASAAN
License
ExciseOil & Gas
Audit
Inspection &
Evaluation
InvestigationRegistration Warehouse
Port Action
Storage
Dispose
PELEPASAN
PUNGUTAN HASIL
PENGURUSAN SISTEM
Declaration COOPermit
Tariff
Manifest
TrackingClearance Valuation Classification
GuaranteePayment Claim ABT Accounting
Admin
Complaint
Network Audit Trail
Maintenance
Exemption
KAWALAN DAN PENCEGAHAN
TargetingRisk ManagementProfiling
KOLABORASI
MAKLUMAT
Notification
Customer Care
Business Analysis
Data Exchange
Reporting
Knowledge Bank
Secure Comm
TEKNOLOGI
Data Warehouse
/ Data Mart
Public Key Infrastructure
Non-Intrusive Inspection
Tracking Seal
High Level Architecture uCustoms
Communication Devices
Private Org. / Individual Govt. Org.
Services Provider
SP 1 SP 2
Freight
ForwarderPort OperatorShipping Agents Cargo / Transport Agents FZ/Port Authorities National /
International
Bank / Insurance
Company MOF MITI Customs National /
International G2G
External
Government
System
CBRA LHDN
Intelligent Operation
Logistic
Auto Gate
Appeal
Billing
DirectTraderInput
SystemTo
System
SystemTo
System
DirectAgencies
Input
Integration Layer
Secure FTP Web Services
SP n
uCustoms Scope
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
uCustoms salient features
Single Gateway Multiple Channel
Single Sign-On (SSO)Integrated Application Systems
End-to-end SolutionComply With International Standards
Public Key Infrastructure (PKI)
Access through an integrated network1Gov*Net
Community Based
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
Significant Changes in uCustomsM
anif
est
• Pre arrival Manifest
• 24 hours before arrival by Sea
• 2 hours before arrival by Flights Se
lf D
ecl
arat
ion • Self
declaration and assessment
• Embedded Integrated Tariff
• Appoint Agents or Service Providers
• Integrated system with selected agencies
Ris
k A
sse
ssm
en
t • Risk Management System driven
• Code: Red, Yellow and Green D
uty
Pay
me
nt • Online
payment
• No payment counters except for Passengers
Ph
ysic
al R
ele
ase
• Using the QR code pass gates
• Physical inspection using online appointment
• Physical inspections via SIAT ( Single Inter-Agency Taskforce)
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
• Vision and Future Aspiration
Royal Malaysian Customs Department
• Scope and Features
Overview & Introduction of uCustoms
• NTC: National Targeting System
NCC: National Clearance Center
CEA: Customs Examination Area
CCC: Customs Consultation Center
Strategic Centers
Project Implementation
Outcome
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
uCustoms Strategic Centres
1. National Targeting
Centre (NTC)
2. National Clearance
Centre (NCC)
3. Customs Examination Area (CEA)
4. Customs Consultation Center (CCC)
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
Main functions:
Collection, sharing and provision of
information
Centralised analysis on information from Scanning Machines
and CCTVs
Analysis and risk assessment on
profiling and ranking
Determine NCC immediate actions
Tracking and reporting
Database Centre for information Circulations
1. National Targeting Centre (NTC)
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
• 24 hours 7 days a week remotely control strategic centre for self-
declaration business assessment and clearance for low-risk
acknowledgment and handles medium and high risks declaration.
• Responsible for the manifest balancing centre
• The information will then be reviewed, assessed and refer to the respective
stations.
2. National Clearance Centre (NCC)
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
• Complex for cargo clearance inspections at all entrance and exits managed by the Special Inter Agency Taskforce (SIAT)
3. Customs Examination Area (CEA)
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
CEA workflow Process
3. Customs Examination Area (CEA)
2. CEA3. Auto release
gate1. Scanning area
Export flow
3. Auto release
gate1. Scanning area2. CEA
Import flowExport flow
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
SELANGOR•Pelabuhan Utara (Northport)
•Pelabuhan Barat (Westport)
•Pelabuhan Selatan (Southport)
•Pelabuhan Asaniaga
JOHOR•Pelabuhan Tanjung Pelepas
•Pelabuhan Pasir Gudang
•BSI, JB
SABAH•Pelabuhan Sepanggar
PULAU PINANG•North Butterworth Container Terminal(NBCT)
•Butterworth Container Terminal (BWCT)
KLIA•Import/Eksport & Zon Perdagangan BebasKuala Lumpur International Airport
PAHANG•Pelabuhan Kuantan
SARAWAK•Pelabuhan Senari
PERLIS•Kompleks Kargo Padang Besar
KEDAH•Kompleks Kargo Bukit Kayu Hitam
KELANTAN•Kompleks Kasrgo Rantau Panjang
PERAK•Pengkalan Hulu
Locations: 17 Customs Examination Areas (Phase I)
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
4. Customs Consultation Centre (CCC)
Call: 1-300-888-500
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
• Vision and Future Aspiration
Royal Malaysian Customs Department
• Scope and Features
Overview & Introduction of uCustoms
• NTC: National Targeting System
NCC: National Clearance Center
CEA: Customs Examination Area
CCC: Customs Consultation Center
Strategic Centers
Project Implementation
Outcome
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
IMPLEMENTATION OF UCUSTOMS
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
uCUSTOMS Project Team
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
• Vision and Future Aspiration
Royal Malaysian Customs Department
• Scope and Features
Overview & Introduction of uCustoms
• NTC: National Targeting System
NCC: National Clearance Center
CEA: Customs Examination Area
CCC: Customs Consultation Center
Strategic Centers
Project Implementation
Outcome
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
Pre-arrival Arrival Post Arrival
Pre-arrival Arrival Post Arrival
Current State
Future State
Human resources needs to be recalibrated as processes are reviewedSW would reduce the amount of manpower needed at the point of import, but the resources would need to be diverted to the pre-arrival and post-arrival stages.
• Pre-arrival: Tactical Risk management, research, sense-making, targeting, intelligence, processing of high-risk declarations
• Arrival : Pre Arrival Clearance, Simplified Procedures (minimum info, SIAT) , Self Assessment, Use Of Electronic Service
• Post-arrival: Risk profiling, business intelligence & analysis, procedure review, post-clearance audits
Process time required
Process time required
Major outcome and impact
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.
uCustoms in a nutshell
DisclaimerAll information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date stipulated. Changes are periodically made to the information herein to make improvement and/or changes of thecontent.