Dispute Resolution: Industrial Dispute Resolution Issues, Trends and Implications

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Examines the current (1997) issues, trends and implications of Industrial Disputes, as experienced particularly in the Local Government context of NSW

Text of Dispute Resolution: Industrial Dispute Resolution Issues, Trends and Implications

DR: INDUSTRIAL DISPUTE RESOLUTION ASSIGNMENT : Dianne Allen INDUSTRIAL DISPUTE RESOLUTION: ISSUES, TRENDS AND IMPLICATIONS

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INDUSTRIAL DISPUTE RESOLUTION: ISSUES, TRENDS AND IMPLICATIONSDianne Allen, October 1997

ContentsINDUSTRIAL DISPUTE RESOLUTION: ISSUES, TRENDS AND IMPLICATIONS .......... 1 ABSTRACT ............................................................................................................................... 4 1. WHAT DOES THE STUDY OF DISPUTES AND DISPUTE RESOLUTION HAVE TO SAY TO THE CONTEXT OF RESOLVING INDUSTRIAL DISPUTES?................... 4 1.1 In looking at the causes of dispute as applied to the workplace context.................. 5 The Wider Social Construct: .......................................................................................... 6 1.2 Methods of Resolution ............................................................................................. 9 TABLE 1:.......................................................................................................... 11 1.3 Implications for the development of interpersonal and interactional skills ........... 12 1.3.1 Equipping Staff to Handle Disputes Effectively in Local Government .. 12 1.3.2 Issues in Training in Negotiation Skills for an Organisational Setting ... 12 1.3.3 Facilitation: The Use of Mediation Techniques & Processes in Resolving Differences in Group Decision-making ................................................ 13 1.3.4 Learning from the Experience of Disputes at Shellharbour City Council ............................................................................................................... 13 1.3.5 Lessons to be Learned from the Experience of Disputes in the Construction Industry............................................................................ 13 1.3.6 Nature of Conflict & its Role in Society ................................................. 14 1.3.7 Summary Remarks................................................................................... 14 2. WHAT PREDICTORS ARE THERE FOR THE CONDUCT OF INDUSTRIAL RELATIONS IN THE FORESEEABLE FUTURE? .................................................... 16 2.1 The Theme of Change: ........................................................................................... 16 2.2 Change and Conflict ............................................................................................... 17 2.3 The "Paradigm Shift".............................................................................................. 18 2.4 Legislative Change of The Regulatory Regime in Australia .................................. 20 2.4.1 Regulatory Changes and the Industrial Relations Totality ...................... 22 2.4.2 Implications of this Regulatory Shift for Management ........................... 24 2.4.3 Implications of this Regulatory Shift for Unions .................................... 25 2.4.4 Implications of this Regulatory Shift for Employees .............................. 28 3.WHAT PREPARATIONS NEED TO BE MADE TO EQUIP ORGANISATIONS MANAGEMENT AND STAFF (AND ANY OTHER STAKEHOLDERS) - FOR THIS FUTURE? ........................................................................................................... 29 3.1 The Current Skills Base for Enterprise Bargaining ................................................ 29 3.2 Negotiation in the Enterprise Bargaining Context ................................................. 33 3.3 Other Aspects of the Bargaining Context ............................................................... 35 3.4 Other Aspects of Workplace Relationships ............................................................ 37 4. CONCLUDING REMARKS ................................................................................................ 38 BIBLIOGRAPHY: .................................................................................................................... 40 SECTION 1: 1.1 ........................................................................................................... 40

DR: INDUSTRIAL DISPUTE RESOLUTION ASSIGNMENT : Dianne Allen INDUSTRIAL DISPUTE RESOLUTION: ISSUES, TRENDS AND IMPLICATIONS

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1.2 ................................................................................................................................. 41 1.3 ................................................................................................................................. 42 SECTION 2: 2.1 ........................................................................................................... 42 2.2 ................................................................................................................................. 43 2.3 ................................................................................................................................. 43 2.4 ................................................................................................................................. 43 SECTION 3: 3.1 ........................................................................................................... 44 NOTE 1: HAVING A CULTURAL MILIEU FOR PRACTISING NEGOTIATION SKILLS ............................................................................................................. 44 3.2 ................................................................................................................................. 45 3.3 ................................................................................................................................. 45 3.4 ................................................................................................................................. 46 ATTACHMENTS .................................................................................................................... 47 ATTACHMENT 1: ABSTRACTS OF ASSIGNMENTS FOR MDR STUDIES, 1996/7: .............................................................................................................. 47 1. EQUIPPING STAFF TO HANDLE DISPUTES EFFECTIVELY IN LOCAL GOVERNMENT ................................................................................... 47 2. ISSUES IN TRAINING IN NEGOTIATION SKILLS FOR AN ORGANISATIONAL SETTING .......................................................... 47 3. FACILITATION: THE USE OF MEDIATION TECHNIQUES & PROCESSES IN RESOLVING DIFFERENCES IN GROUP DECISION-MAKING ........................................................................... 48 4. LEARNING FROM THE EXPERIENCE OF DISPUTES AT SHELLHARBOUR CITY COUNCIL................................................... 49 5. LESSONS TO BE LEARNED FROM THE EXPERIENCE OF DISPUTES IN THE CONSTRUCTION INDUSTRY ............................................. 50 6. NATURE OF CONFLICT & ITS ROLE IN SOCIETY ............................... 50 ATTACHMENT 2: CONCLUSIONS OF ASSIGNMENTS FOR MDR 1996/7: ........ 51 1. EQUIPPING STAFF TO HANDLE DISPUTES EFFECTIVELY IN LOCAL GOVERNMENT ................................................................................... 51 2. ISSUES IN TRAINING IN NEGOTIATION SKILLS FOR AN ORGANISATIONAL SETTING .......................................................... 52 3. FACILITATION: THE USE OF MEDIATION TECHNIQUES & PROCESSES IN RESOLVING DIFFERENCES IN GROUP DECISION-MAKING ........................................................................... 54 4. LEARNING FROM THE EXPERIENCE OF DISPUTES AT SHELLHARBOUR CITY COUNCIL................................................... 54 5. LESSONS TO BE LEARNED FROM THE EXPERIENCE OF DISPUTES IN THE CONSTRUCTION INDUSTRY ............................................. 56 6. NATURE OF CONFLICT & ITS ROLE IN SOCIETY ............................... 57 ATTACHMENT 3: EXECUTIVE SUMMARY OF "EQUIPPING STAFF TO HANDLE DISPUTES EFFECTIVELY IN LOCAL GOVERNMENT" .......... 58 ATTACHMENT 4: EXTRACTS FROM "EQUIPPING STAFF TO HANDLE DISPUTES EFFECTIVELY IN LOCAL GOVERNMENT" ........................... 60 3.2THE DEVELOPMENT OF THE LOCAL GOVERNMENT (STATE) AWARD, 1988-1996: ........................................................................... 60 3.8 EXPERIENCE OF THE PROCESS OF AWARD RESTRUCTURING AT SHELLHARBOUR COUNCIL: ............................................................ 67

DR: INDUSTRIAL DISPUTE RESOLUTION ASSIGNMENT : Dianne Allen INDUSTRIAL DISPUTE RESOLUTION: ISSUES, TRENDS AND IMPLICATIONS

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ATTACHMENT 5: EXTRACT FROM ATTACHMENT TO "FACILITATION: THE USE OF MEDIATION TECHNIQUES & PROCESSES IN RESOLVING DIFFERENCES IN GROUP DECISION-MAKING": ..................................... 70 ATTACHMENT 6: EXTRACT FROM "LEARNING FROM THE EXPERIENCE OF DISPUTES AT SHELLHARBOUR CITY COUNCIL" ................................... 74 ATTACHMENT 7: PRESENTATION ........................................................................ 75 PRESENTATION: A TOOL TO DEVELOP PERCEPTIONS WHEN ENGAGED IN ENTERPRISE BARGAINING? ................................................................................... 76 IDEAS FOR PRESENTATION: .................................................................................. 76 OBJECTIVE OF PRESENTATION: ........................................................................... 76 1. Meta-cognitive Learning............................................................................... 76 2. Fisher & Ury and "Perception" ..................................................................... 77 3. De Bono and Pattern Thinking and Perception ............................................ 77 4. Senge's System Thinking: ............................................................................. 78 5. What is Systems Thinking? .......................................................................... 78 6. Accidental Adversaries Archetype ............................................................... 79 7. Senge's view on s