UWV QlikView Competence Center (QCC)

DisQover

Disclaimer

All rights reserved.No part of this presentation, including the layout may be reproduced, stored in a database and / or published in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written consent of UWV

It is not allowed to take any pictures

of the QlikView models

Let’s introduce

Angelika Klidas

Teammanager QlikView Competence Center

Devie Boekel

Purchasing advisor Procurement Department (Facility

Management)

Agenda

UWV

QlikView at UWV

(short) Demonstration QlikView at UWV

Communication

What makes the difference?

(short) Demonstration QlikView Performance

What comes up to discuss or to considerate

UWV

Uitvoeringsinstituut WerknemersVerzekeringen (Administration of Employee Insurance)

Semi Government Agency

Principle: Ministry of Social Affairs and Employment

UWV (continuation)

UWV has 5 core business functions:

Work: to keep the customer at work or help him / her to find new work in cooperation with the civil services

Social Medical Affairs: assessment of disease and disability in clear criteria

Disburse: a quick and accurate provision of benefits when work is not or is not immediately possible

Customer & Service: to ensure that the customer is always feeling helped good (clear, understandable, logical) and quickly

Data management: to ensure that the customer needs to give information about work and payment to the government only once

Information provision UWV

2 parties:

External (justifying to the Ministry)

Internal (Management Information and justify)

UWV: Some facts

Benefits volume 2010: 21 billion euro

WAO : 7,7 billion euro

WAJONG: 2,5 billion euro

WW: 5,4 billion euro

Execution cost 2010: 1,9 billion euro

Number of employees per 31-12-2010: 22.304

Source: UWV Yearly account 2010

To get a grip on the situation

Beside Statistics also control / management information

Reduction of BI tooling “in the house” and more industry standards

Program “Safetrack” and BI tooling

Tighten Strategy and cascade measurement

Choice of BI tooling

Changed and especially less KPI’s

Changed processess

Data quality and registration load

Changed Information provisioning

- Reports which are given insight

into the strategy (KPI’s)

- Establish BICC

- Installation BI-Portal

- Knowledge Management

BI products at UWV

Business Objects Panorama Novaview Xcelsius Oracle (OWB) QlikView SPSS Cobol Excel Access …

How QlikView got in at UWV

Mid 2007: Decision to use QV within Directorate HRM.

End of 2007: Corporate ICT follows

Begin of 2008: Facility Management follows

And then there was the ……………..

01-07-2009

Foundation of QlikView Competence Center

QCC: Some facts

Number of sessions in 2011 21.491 and increasing

(In the first 5 months of 2010 13.179 sessions)

QlikView Competence Center founded: 1-7-2009

Present formation in fte: 10

Number of models in functional management: 76

Number of new projects in 2010: 27

Number of new projects in 2011: 28 so far

Number of users: 1800

Integrated in the Datawarehouse department

Advantages of QlikView Competence Center?

The advantages of the QlikView Competence Center:

Short “Time to market” (delivery prototype 4 to 5 weeks)

By centralization better and clean lines and awareness, governance and management is possible

Varied knowledge and expertise together which will increase effectiveness and efficiency

Through a better organization and structure and “one way of working“ people can react faster and better

Increased flexibility of the use of resource and therefore more resistant to fluctuating questions (scalability)

Cost savings by among other things uniformity and knowledge

QlikView at UWV

Supporting business processes :

Human Resource Management (HRM)

Facilities management (including Procurement Department)

ICT department

Customer Processes

Customer & Service

Disburse

Enforcement

Objections and appeal

UWV data management

Procurement

Position of the Procurement Department (staff)

Unit of Facility Management

The services of Procurement

Support, advice and guidance in the procurement process

Monitoring on compliancy

Full utilization of master parties, master contracts, UWV marketplace

Company cars management

Contract and suppliers management

Procurement Service Bureau

Procurement by European tender

Semi Governments Agency

Tax money

193.000 euro

Tenders

Where does QlikView fit in?

Looking at the spend

Tracking compliancy

Full utilization of contracts

Communication

Sharepoint – BICC portal

Frequently Asked Questions

Portfolio

Latest news

Newsletters: quarterly

Highlights

News

Developments

Customer meeting: quarterly

Monthly reports

Workshops

Knowledge Management,

BI as a process

QVS-Performance Monitor

Where you can make the difference

Traditional waterfall

Top down – bottom up

Incremental / iterative

Proof of Concept

Main point is always:

“Short time to Market”

Information need is NOW!!

Questions?

Robert Ruiter en Jeroen Geus

Robert Ruiter en Jeroen Geus

Production process QCC

Below mentioned applies to new assigments/major changes.

1. Intake procedure1. Discussion customer (collecting requirements)

2. Cost calculation

3. Prepare quotation (including possible start date)

2. Design stage / Information analysis1. Make business process architecture

2. Make functional process architecture

3. Logical entity model

4. Use cases

3. Building stage

4. Test stage

5. Transfer and taking over the functionalmanagement

Functional Management

After transfer QCC is taking over the management of the QlikView application.

QCC concludes a separate contract with client for the functional management. This includes:

User support

- 1st line support by ICT-Servicedesk

Operational ICT directing

Availability management

Authorisation management

Implementations

- Small changes