Distinctive Hospitality Designs - Resort + Recreation

WINTER 2010 - December/January/Februarywww.resort-recreation.com

ins ide : OUR AnnUAL BUYeR’s GUide FOR eXCePTiOnAL HOsPiTALiTY Page 13

THE BUSINESS of EXCEPTIONAL HOSPITALITY

ICE

Distinctive Hospitality DesignsSpaSpa

Staff Apparel AquaticsGolf + Club

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WINTER 2010 - December/January/FebruaryTHE BUSINESS of EXCEPTIONAL HOSPITALITY

18

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Departments6 Market Briefs Advantage: Golf – Solutions

for Small Spaces…F&B Menu Methodology…Technology Highlights…and news from around the industry

10 Resort LIFE The Eco-versity that is Sandos

Caracol

30 Last Call What we can learn from the last decade in hospitality

36

10

FeaturesAnnual Design IssueR+R presents some of the most distinctive designs for exceptional hospitality. Get your inspiration here!

18 Aquatics Design

20 Golf + Club Design

36 Design Showcase

13 ANNUAL BUYER’S GUIDE

On The Web: View more of our Design Showcase, and hear what Brintons’ John Bain predicts for hospitality design trends in 2010, online now at www.resort-recreation.com

Special Sections

R E S O RT a n d R E C R E aT I O n | 3J a n u a r y / F e b r u a r y / M a r c h 2 0 1 0

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Energy efficiency can be very comfortingEnergy efficiency comfortably leads to energy savings through Florida Power & Light Company’s free Business Energy Evaluation. More than 120,000 businesses have participated in the program since its inception. Let FPL’s experts evaluate your energy consumption and provide customized analysis with recommendations on specific saving solutions. We also have very inviting incentive programs that can save your company thousands of dollars in efficiency upgrades. Call your FPL Customer Manager or the FPL Business Customer Care Center at 1-800-FPL-5566 to schedule your free FPL Business Energy Evaluation today.

www.FPL.com

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� 001 Amenities - Bathroom/Shower

� 002 Animal & Pest Control

� 003 Apparel - Custom Image & Logo

� 004 Apparel - Footwear

� 005 Apparel - Robes

� 006 Apparel - Uniforms

� 007 Aquatics - Swimwear

� 008 Aquatics - Disposable Swim Pants

� 009 Aquatics - Lifeguard Stations

� 010 Aquatics - Maint. & Renovations

� 011 Aquatics - Pool Design & Construction

� 012 Aquatics - Pool Equipment & Supplies

� 013 Aquatics - Pool Management

� 014 Aquatics - Surfaces & Coatings

� 015 Aquatics - Water Play Structures

� 016 Aquatics - Water Quality

� 017 Architect/Design/Construction

� 018 Business/Office Equipment

� 019 Cabanas & Shade Structures

� 020 Catering / Reservation Systems

� 021 Conference Equipment: Audio/Visual

� 022 Consultants - Aquatics/Waterpark

� 023 Consultants - Club Mgmt

� 024 Consultants - Spa Mgmt

� 025 Energy Management - Hvac / Ptac

� 026 Energy Mgmt - Control Systems

� 027 Entertainment – In-room Programming

� 028 Entertainment - TV & Electronics

� 029 FFE - Bathroom/Shower

� 030 FFE - Carpet Care

� 031 FFE - Carpeting

� 032 FFE - Chairs / Seating

� 033 FFE - Countertops & Cabinetry

� 034 FFE - Fabrics, Window / Wallcoverings

� 035 FFE - Guestrooms

� 036 FFE - Interiors & Procurement

� 037 FFE - Lighting

� 038 FFE - Noise Control

� 039 FFE - Outdoor Signage

� 040 FFE - Outdoor, Pool & Patio

� 041 FFE - Patio Furnishings

� 042 Finance/Credit/Collection Services

� 043 Golf & Grounds - Aerators & Fountains

� 044 Golf & Grounds Equipment

� 045 Golf Cars / Utility Vehicles

� 046 Grills - Outdoor Cooking

� 047 Hospitality Marketing Services

� 048 Hospitality Mgmt Software/Systems

� 049 Human Resources / Staffing

� 050 Imprinted Products & Menu Covers

� 051 Insurance

� 052 Janitorial & Housekeeping Svcs

� 053 Janitorial & Housewares / Supplies

� 054 Laundry Systems & Equipment

� 055 Linens - Bed & Bath

� 056 Manufactured Homes / Cabins / Yurts

� 057 Marketing Comm./ PR / Advertising

� 058 Mattresses & Bedding

� 059 Medical – AED’s / Defibrillators

� 060 Music - Background Formats

� 061 Music - Retail

� 062 Phone/Communications Systems

� 063 Property Mgmt. Svcs. & Franchising

� 064 Property Mgmt Software Systems

� 065 Real Estate / Brokerage Services

� 066 Recreation - Accessibility Products

� 067 Recreation - Amusements & Games

� 068 Recreation - ATV’S

� 069 Recreation - Bikes

� 070 Recreation - Docks & Lifts

� 071 Recreation - Flooring

� 072 Recreation - Go Karts

� 073 Recreation - Gym/Fitness Equipment

� 074 Recreation - Miniature Golf

� 075 Recreation - Play Equipment

� 076 Recreation - Play Surfaces

� 077 Recreation - Snowmaking Equipment

� 078 Recreation - Sports Equip. & Supplies

� 079 Recreation - Tennis Courts

� 080 Recreation - Ticketing & Wristbands

� 081 Recreation – Personal Watercraft

� 082 Recreation - Play Structures

� 083 Revenue Mgmt Systems & Consultants

� 084 Salon Equipment

� 085 Security – Doorlocks / Access Control

� 086 Security - IS/IT

� 087 Security - Lockers

� 088 Security - Safes

� 089 Site Furnishings

� 090 Software - Club & Membership Mgmt

� 091 Software - Golf or Grounds Mgmt

� 092 Spa - Saunas/Steam Rooms

� 093 Spa Apparel & Resort Wear

� 094 Spa Aromatherapy

� 095 Spa Consulting, Mgmt & Training

� 096 Spa Cosmetics

� 097 Spa Equipment – Mfrs & Distributors

� 098 Spa Hydrotherapy

� 099 Spa Mgmt Software

� 100 Spa Retail - Water

� 101 Spa Skincare/Bodycare Products

� 102 Spa Supplies

� 103 Spa Tanning

� 104 Technology - Guest Services

� 105 Technology - Internet Solutions

� 106 Technology - Phone & Comm. Devices

� 107 Tents & Outdoor Shelters / Spaces

� 108 Timeshare - Sales Software & Services

� 109 Timeshare Exchange & Consultants

� 110 Transport Buses & Shuttles

� 111 Umbrellas & Sun Protection

� 112 Vacuum Cleaners

When do you plan to make the purchases

indicated above?

� In the next 30 days

� In the next 3 months


� In the next year


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6 | R E S O RT A N D R E C R E AT I O N w w w . r e s o r t - r e c r e a t i o n . c o m

TheGolfCourt™, a golf practice center designed to fit in atennis court-size space, is expected to bring golf learning,practice and play to more people, at a lower cost, according toa joint announcement by Adventure Golf Services andaboutGolf Limited.

“TheGolfCourt™ provides a new alternative activity tolearn, practice and play golf in a 7,200-square-foot area,” saysScott Lundmark of Adventure Golf Services (Traverse City,Mich.).

The center provides golf accessibility to all ages and abili-ties, and can be operated within unused or under-utilizedspaces, including tennis courts or vacant buildings.

“Adventure Golf Services offers a standard model ofTheGolfCourt for $81,000 plus installation,” says Lundmark.“This model includes: five driving stations; six contouredchipping stations; six future sand bunker positions; a 1,300-square-foot contoured putting area; retractable safety net sep-arators; an overhead ball containment net; and installation.Optional PGA TOUR Simulator and 3Trak launch monitorsare provided by aboutGolf Limited of Maumee, Ohio.”

EDITORIAL DIRECTOR & PUBLISHERRonald S. Anger(616) 891-5747

[email protected]

EDITORAngela M. Anger

[email protected]

CONTRIBUTORSGlenn Withiam Del Williams

Tom Hoch Irene Middleman Thomas

EDITORIAL ADVISORSJeff Coy Bill Haralson

Randy Wilda Amy Enser, AFAALisa Linden

EDITORIAL INTERNAmanda Anger, Cornell University

ART DIRECTORKatrina Murray

GRAPHIC DESIGNRobert Richardson

ADVERTISINGRonald S. Anger(616) 891-5747

[email protected]

CLASSIFIEDSCarol Danhof

[email protected]

CIRCULATIONAlexander Beal

[email protected]

POSTMASTER: Send address changes toRESORT AND RECREATION, PO BOX 378,

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BACK ISSUES available for $12.95 each (includes ground ship-ping). The annual Sourcebook and Buyer’s Guide issue is availablefor $35.00 in the U.S.; $50.00 via airmail to all other destinations.

Send check or money order payable in U.S. Funds to RESORTAND RECREATION.

No material in this publication may be reproduced in anyfashion without the express written consent of TandemPublishing Co. While every reasonable precaution is taken toensure the accuracy of the information contained herein, nei-ther Tandem Publishing Co. nor its authors assume anyresponsibility or obligation resulting from the use of materialor information contained herein.

Copyright 2010 Tandem Publishing Co.

www.resort-recreation.com

THE BUSINESS of EXCEPTIONAL HOSPITALITY

TANDEM PUBLISHING9820 Ravine Ridge Dr. SE, Caledonia, MI 49316

Ph. 616-891-5747 / Fax 616-891-5669

RESORT AND RECREATION (USPS# 022-619) is published sixtimes per year by Tandem Publishing Co. Periodicals PostagePaid at Caledonia, MI and at additional mailing offices.

“The PGA TOUR Simulator applies proprietary Immer-sive Play Technology designed to fully engage players in theirrounds,” says Chuck Faust, President and COO of aboutGolf.“It’s the only simulator to precisely replicate accuracy of ballflight, bounce and roll, reaction to wind, course replicationand ambient movement to create the most realistic of simu-lated golf experiences.”

The PGA TOUR Simulator and 3Trak launch monitorsare robust teaching tools, as well, capable of providing accu-rate, definite data with which to guide student improvementor elevate self-analysis and training.

“TheGolfCourt™ can be placed indoors or outdoors, onconcrete or ground,” comments designer Arne Lundmark,president of Adventure Golf Services. “When a participantenters, it’s like visiting a golf course.” The chipping areas andputting green have multiple hole-cup locations placed withinthe undulating topography to replicate play experienced onreal courses.

Built using a compression molded, interlocking panel madefrom recycled materials, TheGolfCourt™ is a low maintenance

TheGolfCourt™ Golf Practice Center Fits in a Tennis Court

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system that can be installed in a few days, offers superiordrainage, and can be easily moved to another location.

aboutGolf and Adventure Golf Services suggest“TheGolfCourt™” as an amenity or a profit center for hotels,resorts, condo / timeshares, senior living facilities, athleticclubs, or other hospitality centers where space is restricted orlimited and where real golf courses or training facilities arelogistically difficult to access.

+

People WatchMalia Osterbauer has been named general

manager of The Portofino Hotel & YachtClub, a waterfront property in Redondo Beachowned and operated by Noble House Hotels &Resorts. Osterbauer will supervise 170 employ-ees, running day-to-day operations for theproperty, which includes the 161-room hotel;BALEENlosangeles, a stand-alone restaurant; a 181-slip marinaand 19 residential apartments. With more than 15 years of expe-rience in the hotel arena, Osterbauer was most recently directorof resort operations/assistant general manager for the Hilton SanDiego Resort & Spa.

Malia Osterbauer


technology

food+beverage


Menu-design experts have proposedmany ideas for how to present prices,including writing out the price and usingjust numerals without a dollar sign. A studyby Sybil Yang, Sheryl Kimes, and MauroSessarego from the Cornell Center forHospitality Research titled “$ or Dollars:Effects of Menu-price Formats onRestaurant Checks,” tests the effect of

Menu Design

Full Spectrum Lighting Paves Way For LightTherapy Treatment of Seasonal Affective Disorder

Skip the Dollar Signhighest average sales. The researchers sug-gest that further study is needed, becausetheir findings may apply only to lunch atthis particular restaurant, but the impor-tant point is that menu-price formats doinfluence sales.

-- Glenn Withiam, director of publications,

Cornell Center for Hospitality Research

Those suffering from SeasonalAffective Disorder (S.A.D.) or winterdepression are missing the exposure tonatural light that is enjoyed with thelonger days of summer. The closest thingto natural daylight is full spectrum light-ing, which duplicates the visible wave-lengths of sunlight at noon and uses bothhigh clarity and balanced color phos-phors.

When using bright light or lighttherapy devices for treatingSeasonal Affective Disorder,winter depression, or simply therainy day blues, full spectrumlight is not only critical, it ismuch more effective. This tech-nology may offer the hospitalityindustry new revenue generat-ing opportunities by providingfull spectrum lighting solutionsto guests.

Why Use Full Spectrum

Lighting?

The benefits of full spectrumlighting have been addressed by

many photobiologists. They state thatexposure to full spectrum light has animportant influence on the endocrine sys-tem and can reduce the risks of many dis-eases, including cancer. These studies

have shownthat theretina can,

when stimulat-ed by the proper wave

lengths of light, synthesizemelatonin directly to the pineal

gland. Since malillumination can prohib-it proper secretion of melatonin, light of aproper type and intensity can be consid-ered a nutrient.

At the beginning of the 20th centuryover 70% of North Americans workedoutdoors, thus benefiting from exposure

to essential natural outdoor light.As we spend more time indoors,we miss the portion of the sun’sspectrum that is important intriggering proper melatoninsecretion. It is estimated thatover 38 million North Amer-

icans feel the effects of malillumina-

tion causing poor work conditions whichcan result in less energy and productivity.

There is convincing research that poorlighting environments can produce in-creased depression and even result inmore severe cases of S.A.D. This problemincreases as the winter months bringshorter and shorter days. "Sunlight starva-tion" also affects millions more in theform of a milder version called the"Winter Blues".

Since 1978 researchers and scientistsworld wide have documented the success-ful use of bright light therapy as a signifi-cant antidepressant. According to theDec 8th, 1993 issue of The Journal of theAmerican Medical Association, for manypatients with S.A.D., light therapy shouldbe regarded as first-line treatment. Lighttherapy is endorsed by the AmericanPsychiatric Assoc. and the NationalInstitute of Mental Health.

Should your property offer light thera-py solutions as an amenity or on a rentalbasis for your guests? This potential newservice and revenue generator is worthinvestigating.

three different price presentations on actu-al sales. The three presentations are anumerical dollar and cents format with adollar sign, a numerical format without adollar sign, and written-out prices.Although psychological theory would pre-dict that the written-out format shoulddraw the highest sales, the numerical for-mat without the dollar sign recorded the

FullSpectrumDesk Lamp


food+beverage


Mobile DECO Buffet Series, created bymaster chefs, is designed to enhance

SICO Incorporated has introduced anew concept in buffet stations. Its

SICO Inc. Unveils Mobile Buffet System

Mobile DECO Buffet Series by SICO Incorporated.

the complete buffet dining experience,and consists of 11 different mobile buf-fet stations: action cooking; carving,holding stations for hot, or cold foodsand beverages; dessert; pasta; bar; andambient side stations to display foods orany accessory desired for the buffetpresentation.

SICO designed each buffet stationwith an optional decorative lightingpackage using a variety of color optionsto complement the design theme of anyroom, or to support the theme of a spe-cific event.

The mobility of the SICO DECOBuffet Series brings the action of thekitchen to wherever it is desired,unleashing the creativity of food andbeverage professionals. +



esorts and hotels all over the world are scrambling to join the‘green’ and ‘eco’ movements. It makes good economic sense,

and these practices attract a certain kind of clientele – savvy,socially-conscious and forward-thinking.

From Kimpton Hotels in Portland providing free bicy-cles for their guests’ use, to the Hyatt at Fisherman’s Wharf in SanFrancisco’s “Spare the Air” package encouraging use of public transporta-tion, hospitality properties are jumping on the environmental bandwag-on. The Sandos all-inclusive resort chain’s Caracol Eco-Resort & Spa ispioneering the effort in Mexico’s Riviera Maya region, south of Cancun.This property, built originally in the mid 1990’s, prides itself on its lack ofmanicured gardens and concreted areas. Rather, it is lush, full of densejungle greenery, slow-moving rivers, lagoons and wildlife at just aboutevery turn. No building is taller than three stories, and the canopiedmeandering paths hide the fact that this property is enormous – almost1,000 rooms in total.

The property feels like it’s been part of the area for much longer thanit has. Ferns, vines and thick trees sprawl throughout and guests really dosee the wildlife advertised in the brochures. At dusk, ‘mapaches’ - small,endearing raccoons - emerge from the jungle thickets surrounding the 24-hour El Nido snack bar, hoping to find a stray tortilla chip or a soft-heart-

ed tourist. Some twenty or so large turtles laze in thelarge lagoon outside the main buffet restaurant. Guestshang over the little wooden planked bridge to watchthem swim through the towering mangroves, sometimesferrying their little ones on their backs. Herons, peli-cans, seagulls, hawks, sandpipers and more call out inthe mornings, while wild badgers, peacocks, coat-imundis, two very affectionate burros and gorgeous mul-ticolored macaws round out the menagerie. The proper-ty is currently building a free-flight aviary and apiary forMayan bees, and the resort has hired an on-site veteri-narian who works full-time to care for the animals thatlive in secluded areas on the property.

Complimentary “Eco Tours” allow guests to meandera path interwoven throughout the property so they candiscover the nature areas within the resort, and guidesassist participants in identifying and observing the 16natural cenotes, indigenous animals and exotic fauna.Sandos Caracol Eco-Resort & Spa is an Eco-versity inwhich guests will view, learn and engage in ecologicaltechniques and practices.

Resort LIFE | By Irene Middleman Thomas

Sandos CaracolEco-Resort & Spa –

mapaches, mangroves and

more

Luxury and convenience do not have to take a back seat to nature, as thesephotos of Sandos Caracol Eco-Resort & Spa attest. +

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BUSINESS MANAGEMENTASPEN INFORMATION SYSTEMS, INC.JEM MARKETING COMMUNICATIONSMASTERCORP INCRJ COINS - NORTHRJ COINS - SOUTHSTEM ENHANCE / STEM SPORT

CLUB SERVICES & MEMBERSHIP DEVELOPMENTASPEN INFORMATION SYSTEMS, INC.JEM MARKETING COMMUNICATIONSMASON CORPORATIONPRECOR INCORPORATEDRJ COINS - NORTHRJ COINS - SOUTHSTEM ENHANCE / STEM SPORT

DEVELOPMENT & LAND MANAGEMENTCOST OF WISCONSIN INCJEM MARKETING COMMUNICATIONS

FACILITIES / FFECHURCH CHAIRFULL SPECTRUM SOLUTIONS INCGROSFILLEXJEM MARKETING COMMUNICATIONS

FACILITIES / FFE (continued)JEM MARKETING COMMUNICATIONSJUDD BROWN DESIGNSMEGALIGHTS / SILAS ALLIANCE GROUPSWEETWATER CABANA

FOOD & BEVERAGECHEFTEC/CULINARY SOFTWARE SERVICESCHURCH CHAIR GROSFILLEXJEM MARKETING COMMUNICATIONSSTEM ENHANCE / STEM SPORT

HOTEL & LODGINGCHURCH CHAIR FULL SPECTRUM SOLUTIONS INCGROSFILLEXJEM MARKETING COMMUNICATIONSMASON CORPORATIONMASTERCORP INCMEGALIGHTS / SILAS ALLIANCE GROUPSWEETWATER CABANA

RECREATIONAQUATIC RECREATION COMPANYGROSFILLEXJEM MARKETING COMMUNICATIONS

RECREATION (continued)PRECOR INCORPORATEDPRIMEPLAY BY WHITEWATERSMARTE CARTE INCWHITEWATER WEST INDUSTRIES LTDZEBEC

RECREATION: AQUATICSEMPEX WATERTOYS® INDOOR WATER

PLAYGROUNDSLINCOLN EQUIPMENT INCMASON CORPORATIONPUREPLAY WATERPARK RESTORATION

SERVICESSCS INTERACTIVE

RECREATION: FITNESS EQUIPMENTINNOFIT INC

SPA & SALONJEM MARKETING COMMUNICATIONSFULL SPECTRUM SOLUTIONS INCMEGALIGHTS / SILAS ALLIANCE GROUPPRIMA FLEURSTEM ENHANCE / STEM SPORTSWEETWATER CABANA

BUYER’S GUIDE 2010 SUPPLIER INDEX

AGILYSYS NV, LLC11545 WILLS RD #101ALPHARETTA, GA 30009 U.S.A.Ph: 877-374-4783Fax: 770-810-7892Email: [email protected] Site: www.agilysys.com/hospitalityEmployees: 1400 Founded: 1963Agilysys is a leading technology provider in theworldwide hospitality market. Its solutions provideunparalleled reliability, functionality, efficiency andcontrol over every aspect of resort operations fromreservations and property management to point-of-sale, spa, golf and self-service.

AQUATIC ACCESS INC1921 PRODUCTION DRLOUISVILLE, KY 40299 U.S.A.Ph: 502-425-5817Fax: 502-425-9607Email: [email protected] Site: www.AquaticAccess.comContact: LIZ WATERSEmployees: 20 Founded: 1987For those who love to exercise in water but havedifficulty getting into and out of pools, spas andnatural bodies of water, Aquatic Accessmanufactures water-powered lifts to make accesseasy. For infor-mation visit AquaticAccess.com orcall 800-325-5438.

AQUATIC DESIGN GROUP2226 FARADAY AVECARLSBAD, CA 92008 U.S.A.Ph: 760-438-8400Fax: 760-438-5251Email: [email protected] Site: www.aquaticdesigngroup.comContact: JONIENE SWICKEmployees: 15 Founded: 1984Aquatic Architecture and Engineering - Designingcompetition, recreation and leisure facilities withthe future in mind.

AQUATIC RECREATION COMPANY6500 CARLSON DRIVEEDEN PRAIRIE, MN 55346-1729 U.S.A.Ph: 952-345-6440Fax: 952-345-6444Email: [email protected] Site: www.arc4waterplay.comContact: AMY ALTMAN Aquatic Recreation Company (ARC) specializes infun, interactive, versatile and safe water featuresand systems for splash pads and pools. We providesupport services from concept through completion.ARC will give your project the attention itdeserves!

ASPEN INFORMATION SYSTEMS, INC.PO BOX 680031HOUSTON, TX 77268 U.S.A.Ph: 800-414-0343Fax: 281-251-7271Email: [email protected] Site: www.aspensoftware.comContact: JOHN ULLRICHEmployees: 10 Founded: 1995Aspen’s Visual Clubmate software suite providespowerful member management, check-in, incentivepoints, credit book, scheduling, POS, inventory,EFT, receivables, fitness testing, exerciseprescription, and logging. These modular basedprograms are designed specifically for managing theneeds of today’s member-based facilities.

BAREFOOT INTERIORS301 N DEL SUR DRVAIL, AZ 85641 U.S.A.Ph: 520-762-9293Fax: 520-844-1271Email: [email protected] Site: www.barefootinteriors.comContact: PAUL ZWAYEmployees: 7 Founded: 2005A classic range of Safari/Hemingway interiors andfurniture with an emphasis on simple stylishelegance.

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ChefTec/CULINARY SOFTWARE SERVICES1900 FOLSOM ST #210BOULDER, CO 80302 U.S.A.Ph: 800-447-1466Fax: 303-786-9776Email: [email protected] Site: www.ChefTec.comContact: CATHERINE BURESHFounded: 1990Culinary Software Services Inc. is the leadingprovider of foodservice software to the hospitalityindustry. Products include ChefTec® and CorTec®for recipe and menu costing, inventory control,purchasing and ordering, production management,requisitions and transfers and nutritional analysis.

CONNECT-A-DOCK INC1501 OWNER AVEATLANTIC, IA 50022 U.S.A.Ph: 877-742-3071Fax: 712-243-2469Email: [email protected] Site: www.connectadock.comContact: JOHN KROGMANEmployees: 100 Founded: 1986Plastic floating dock systems, accessories and PWCdocks for residential and commercial applications.Easy, modular installation and worldwidedistribution; 8-Year Warranty.

COST OF WISCONSIN INC4201 HIGHWAY PJACKSON , WI 53037 U.S.A.Ph: 800-221-7625Fax: 262-677-6020Email: [email protected] Site: www.costofwisconsin.comContact: CHRISTOPHER FOSTEREmployees: 170 Founded: 1957Design/builders of interior and exterior waterfeatures for hotels, resorts and casinos. COSTfabricates and constructs theme elements, rockfacades, sculptures and simulated trees for waterparks, as well as a full line of miniature golf courses.

FULL SPECTRUM SOLUTIONS INC712 E. SOUTH STJACKSON, MI 49203 U.S.A.Ph: 517-783-3800Fax: 517-783-3802Email: [email protected] Site: www.fullspectrumsolutions.comContact: JOELLE KOLHAGENExperience the joy of summer all year long withFull Spectrum Solutions light weight UltraLux® IILight Therapy Boxes. The versatile and portableUltraLux® II provides the highest Lux rating persquare inch of any full spectrum light therapy uniton the market. The unique electronic ballast workswith two settings to give flicker-free light at alllevels, eliminating electromagnetic radiation.

GILCHRIST & SOAMES1535 E NAOMI STINDIANAPOLIS, IN 46203 U.S.A.Ph: 317-786-8286Fax: 317-786-8511Email: [email protected] Site: www.gilchristsoames.comContact: JENNIE HARPERFounded: 1975Gilchrist & Soames is a leading provider ofcosmetic-grade amenities for world-class hotels,exclusive resorts and spas, inns and bed &breakfasts. Specializing in servicing the luxurymarket, our products can be found in discerningproperties throughout the world.

GROSFILLEX230 OLD WEST PENN AVEROBESONIA, PA 19551 U.S.A.Ph: 800-233-3186Fax: 800-300-7120Email: [email protected] Site: www.grosfillexfurniture.comContact: LESLEY WIDERGRENEmployees: 120 Founded: 1969Durability, value and comfort are built into everypiece of Grosfillex furniture, the leading source ofcommercial grade resin furniture specificallydesigned for Food Service and Hospitality. Allproducts are ASTM-tested to meet the highperformance requirements of commercialenvironments, and all carry a commercial warranty.

EMPEX WATERTOYS® INDOOR WATERPLAYGROUNDS561 ALLBRIGHT RDUXBRIDGE, ONT L9P1R4 CANADAPh: 905-649-5047Fax: 905-649-1757Email: [email protected] Site: www.watertoys.netContact: WYETH TRACYEmpex Watertoys® has created a series of indoorwater playground designs offering plenty of fun foryoung families in resorts, hotels and recreationcenters. Utilizing a mix of interactive Watertoys®,Aquatons® spray features, Aquadek™ climb ‘n’slide structures and Aquajetz™, indoor facilitiescome alive. Shallow pools with beach entriesprovide safe, creative water fun. These facilities arenot weather dependent, giving you the perfect yearround occupancy generator.

EXCLUSIVE TENTS LTD301 N DEL SUR DRVAIL, AZ 85641 U.S.A.Ph: 520-762-9293Fax: 520-844-1271Email: [email protected] Site: www.exclusivetents.comContact: PAUL ZWAYEmployees: 6 Founded: 2005We supply a unique range of ultra luxury canvastented accommodations. The tents are eco-friendlyand aesthetic alternatives to traditional structuresused for 5-star lodges, luxury resorts and spas andretreats that are both elegant and durable.



INNOFIT INC1723 S. BOYD STSANTA ANA, CA 92705 U.S.A.Ph: 800-282-5037Fax: 714-258-2111Email: [email protected] Site: OneSourceFitness.comContact: DAVID SHAWEmployees: 14 Founded: 1989With the largest selection of new &remanufactured EXERCISE EQUIPMENT, InnofitInc. offers fitness products ranging from a singletreadmill to equipment and accessories for an entireturn-key facility. Products from all the leadingmanufacturers available at one source!

INNOVATIVE REFLECTIONS355 WATT DRFAIRFIELD, CA 94534 U.S.A.Ph: 707-864-2066Fax: 707-864-2076Email: [email protected] Site: www.scottlamp.comContact: BEN MANLEYEmployees: 120 Founded: 2004We manufacture backlit mirrors in all sizes andshapes to add a design element to guestrooms,bathrooms, spas and corridors. Illumination comesthrough the frosted glass and via an ambient glowreflected onto the wall. Styles come with orwithout frames.

JEM MARKETING COMMUNICATIONSPO BOX 47CALEDONIA, MI 49316 U.S.A.Ph: 616-891-5747Fax: 616-891-5669Email: [email protected]: RON ANGEREmployees: 5 Founded: 2002Effective business communications and p.r. is worthits weight in gold. Let us help your business strike itrich! Marketing communications and publicrelations services provided on a weekly, monthly, oras needed basis - distributed via any or all industrymedia outlets. That’s a JEM of an idea!

JUDD BROWN DESIGNS700 SCHOOL ST UNIT 2PAWTUCKET, RI 02860 U.S.A.Ph: 401-721-0977Fax: 401-721-2238Email: [email protected] Site: www.jbd.ccContact: PETER CAFAROEmployees: 27 Founded: 1983JBD, along with our sister architecture firm,Jefferson Group Architects, provides fullarchitectural, interior design, procurement andconsulting services for the hospitality industrythroughout the world, specializing in restaurants,golf clubhouses and gaming facilities.

MEGALIGHTS / SILASALLIANCE GROUPPO BOX 888345GRAND RAPIDS, MI49588-8345 U.S.A.Ph: 888-235-8209Fax: 888-803-1557Email: [email protected] Site: www.megalight.comContact: TOM KIMEmployees: 5 Founded: 2003Direct Wholesdale lights to resorts, hotels, spas andclubs. Energy Star Approved. Megalight CFLproduct lines contain 30% less mercury and last 12,000 hours.The Cleanest CFLs on earth come onlyfrom Megalight. You save with us! Buying directsaves - no distributor costs!

MIAMI AWNING COMPANY3905 NW 31ST AVEMIAMI, FL 33142 U.S.A.Ph: 305-576-2029Fax: 305-576-0514Email: [email protected] Site: www.miamiawning.comContact: ANITA MARTENEmployees: 46 Founded: 192981 years of award winning design, fabrication,installation & service of shade products, awnings,canopies & cabanas. Resort, spa, restaurant,recreation areas, walkways, facility areas, entrances,terrace, dining, shade canopies. Pool, beach, spa,massage & towel cabanas. We ship worldwide.

PRECOR INCORPORATED20031 142ND AVE NE / PO BOX 7202WOODINVILLE, WA 98072 U.S.A.Ph: 425-486-9292Fax: 425-486-3856Email: [email protected] Site: www.precor.comContact: JEFF KOHLFounded: 1980Preferred by fitness-minded travelers and discerningguests of the world’s finest hotels, resorts and spas,Precor offers a complement of cardio, strength andentertainment equipment. Supported by serviceprofessionals worldwide, Precor is a global resourceoffering solutions for hospitality customers.

LINCOLN EQUIPMENT INC2051 COMMERCE AVECONCORD, CA 94520 U.S.A.Ph: 800-223-5450Fax: 888-680-2825Email: [email protected] Site: WWW.LINCOLNAQUATICS.COMContact: CHARLES R LUECKEREmployees: 40 Founded: 1954National distributor of commercial swimming poolequipment, chemicals and supplies. We’ve served theindustry since 1954 with quality products that arespecifically designed for use in commercial pools.Our diversified product line will meet your specificneeds; Customer satisfaction remains our toppriority.

MASON CORPORATION8114 ISABELLA LNBRENTWOOD, TN 37027U.S.A.Ph: 800-821-4141Fax: 615-373-8796Email: [email protected] Site: www.masoncorporation.comContact: DICK MASONEmployees: 8 Founded: 1982Mason Corporation has been serving the resort andrecreation industry since 1982. Our attractive,affordable water slides are ideal for indoor andoutdoor swimming pools. Water slides areattendance boosters, sure to increase traffic andimprove your bottom line in the toughesteconomy!

MASTERCORP INCPO BOX 4027CROSSVILLE, TN 38557 U.S.A.Ph: 931-459-4403Fax: 931-459-4503Email: [email protected] Site: WWW.MASTERCORPINC.COMContact: RUSS HALEEmployees: 3000+ Founded: 1981MasterCorp specializes in turnkey resorthousekeeping services, providing over a millionservices annually. With the MasterCorp solution,resort management can eliminate housekeepingheadaches, reduce expenses and have more time tofocus on the guest experience.



PRIMA FLEUR1525 E FRANCISCO BLVD #16SAN RAFAEL, CA 94901 U.S.A.Ph: 415-455-0981Fax: 415-455-0133Email: [email protected] Site: www.primafleur.comContact: ELISSA PEDERSONEmployees: 20 Founded: 1990Providing certified natural and organic custom andprivate label personal care products to the mostprestigious spas in the world for over 20 years,utilizing nature’s most precious therapeuticingredients; extraordinary treatment products forskin, body and hair care.

PrimePlay by Whitewater1418 CLIVEDEN AVEDELTA, BC V3M 6L9 CANADAPh: 604-526-7529Fax: 604-526-7527Email: [email protected] Site: www.primeplay.comContact: JULIE ZAKUSEmployees: 100 Founded: 1998Prime Play is the world-leading designer,manufacturer and installer of play systems includingTraditional modular systems, Ballocity™interactive ball play, Custom Creative themedsystems and more. Prime Play brings a world ofimagination to each of their play systems.

PUREPLAY WATERPARK RESTORATIONSERVICES12000 E 47TH AVE #400DENVER, CO 80239 U.S.A.Ph: 303-539-8542Fax: 303-539-8599Email: [email protected] Web Site: www.pureplaywaterparks.comContact: BILL JOHNSONEmployees: 5 Founded: 2008PurePlay restores, refurbishes and maintains waterplay structures and pools. PurePlay’s proprietarycleaning products bring life back to dull or agingwater play equipment through its unique productsand attentive service. Our talented staff willincrease the lifespan of your facility and protectyour ROI.

RJ COINS - NORTH605 S 3RD AVEBIG RAPIDS, MI 49307 U.S.A.Ph: 231-414-3770Email: [email protected]: RODNEY SEEDSEmployees: 2 Founded: 1985We buy and sell rare and collectible coins, silverand gold, and paper currency. Whether for yourpersonal collection, estate settlements or for use intravel or incentive programs, you won’t find abetter deal anywhere. Honesty, integrity and acommitment to WIN-WIN exchanges are at theheart of our core values. Let’s do business together!

RJ COINS - SOUTH4220 E MAIN ST #B-44MESA, AZ 85205 U.S.A.Ph: 231-414-3770Email: [email protected]: RODNEY SEEDSEmployees: 2 Founded: 1985We buy and sell rare and collectible coins, silverand gold, and paper currency. Whether for yourpersonal collection, estate settlements or for use intravel or incentive programs, you won’t find abetter deal anywhere. Honesty, integrity and acommitment to WIN-WIN exchanges are at theheart of our core values. Let’s do business together!

SCS INTERACTIVE12000 E 47TH AVE #400DENVER, CO 80239 U.S.A.Ph: 303-539-8500 Fax: 303-539-8599Email: [email protected] Web Site: www.scsinteractive.comContact: LINDSEY HAMMONDEmployees: 30 Founded: 1986SCS Interactive - the source of great waterparks -knows interactivity is the essence of true waterplay. SCS integrates industry-leading water playand theming to create the world’s most original andbreathtaking attractions, working with its clients toachieve mutual success. Ask about our NEWHydroLine!

SCOTT LAMP CO.355 WATT DRFAIRFIELD, CA 94534 U.S.A.Ph: 707-864-2066Fax: 707-864-2076Email: [email protected] Site: www.scottlamp.comContact: BEN MANLEYEmployees: 120 Founded: 1974Our state-of-the-art California factory producesinline and custom lighting fixtures, in large andsmall quantities, including sconces, flush mounts,chandeliers, table and desk lamps and vanityfixtures. All of our products are UL listed and manyare ADA compliant.

SHIFT4 CORPORATION1491 CENTER CROSSING RDLAS VEGAS, NV 89144-7047 U.S.A.Ph: 702-597-2480Fax: 702-597-2499Email: [email protected] Site: www.shift4.comContact: DANIEL MONTELLANOEmployees: 120 Founded: 1994Shift4® provides the fastest, most reliable andsecure transaction processing solution available. Itserves as a gateway between your POS/PMS andthe bank/processor of your choice. Shift4 inventedTokenization SM in 2005 and has processed nearly1 billion tokenized transactions since.

SMARTE CARTE INC4455 WHITE BEAR PKWYST PAUL, MN 55110 U.S.A.Ph: 651-429-3614Fax: 651-426-0927Email: [email protected] Site: WWW.SMARTECARTE.COMContact: CRAIG FREDRICKSONEmployees: 1500 Founded: 1970Smarte Locke electronic lockers with RFIDwristband access are a great solution for waterparks.The embedded chip gives guests access to lockerswith a wave of their wrist, and the lockers are easilyintegrated into a resort-wide RFID cashlessenvironment.



SOLAR CYCLE DISTRIBUTORS1025 ARLINGTON RD #2JACKSONVILLE, FL 32211 U.S.A.Ph: 800-877-2914Fax: 904-725-1661Email: [email protected]: EDWARD L WEINBERGFounded: 1979TRANSPORT fleet rental bikes from Solar CycleDistributors are attractive, durable and easy tomaintain. Available in four sizes: 16", 20", 24" and26" for the whole family. Parts and accessoriesavailable year round for all rental fleet bikes.

SPEAKMAN COMPANYPO BOX 191WILMINGTON, DE 19899 U.S.A.Ph: 800-537-2107Fax: 302-765-0286Email: [email protected] Site: www.SpeakmanCompany.comContact: MICHAEL SANTORAEmployees: 110 Founded: 1869Since 1869 Speakman has been producing superiorquality plumbing products for the hospitalitymarket worldwide. Globally recognized as the finestshowerhead, hotels have turned to Speakman tohelp them provide a better showering experiencefor their guests & differentiate themselves.

STEM ENHANCE / STEM SPORTPO BOX 378CALEDONIA, MI 49316 U.S.A.Ph: 616-891-5747Fax: 616-891-5669Email: [email protected] Site: http://spa.stemtechbiz.comContact: RON ANGEREmployees: 5 Founded: 2002StemEnhance is a breakthrough patented naturalproduct consisting of a concentrated extract ofnative wild harvested aquabotanicals thatwakeupyour body’s adult stem cells and put them towork to promote wellness. After taking just 2capsules of StemEnhance, scientists have observedthe release of 3-4 million stem cells into the bloodstream within one hour. StemSport, the fitness-specific product, is a conveniently packaged dosageto deliver the necessary amount of stem cell releaseagents to precede and follow a vigorous workout.Anti-aging, pain relieving StemEnhance is perfectfor personal use and for building revenues at yourfitness or spa facility!

SWEETWATER CABANAPO BOX 9684TRUCKEE, CA 96162 U.S.A.Ph: 530-587-0303Fax: 530-579-1828Email: [email protected] Site: www.sweetwatercabana.comContact: BLAIR PATERSONThe Sweetwater Cabana is the ultimate outdoordaybed that offers a shaded retreat providing theperfect oasis for relaxation and rejuvenation.Individually handcrafted from reclaimed Teak woodwith a Sunbrella canopy and cushion. Beautifullydesigned to enhance any outdoor setting.

TUBE PRO INC515 BEAVER CREEK RDWATERLOO, ONT N2V 2L3 CANADAPh: 866-882-3776Fax: 519-885-2361Email: [email protected] Site: www.tubeproinc.comContact: BILL PAWSONFounded: 2002Commercial waterpark tubes and rafts forwaterslides, pools and lazy rivers. Tube Pro™waterpark tubes are made with 30-gauge PVC,thicker handles and smooth inner seams. TubePro™ Rafts feature 40 oz. PVC and black bottomfor sensor detection.

VSPACE Vertical Furnishings & Sleep SystemsPO Box 47Caledonia, MI 49316Ph: 616-891-5747Fax: 616-891-5669Email: [email protected] Site: www.vspace.com Vspace modular furniture provides flexibleaccommodations, increasing sleeping capacitywithout sacrificing beautiful interiors. Ourcomfortable wall bed systems are specificallydesigned to be stored and hidden in beautifulcabinetry, creating a roomier look with the sleepingcapacity for additional guests.With Vspace, your resort will benefit fromincreased value of multi-functional rooms, and yourguests will appreciate the added space andcomfortable night's sleep on our specially designedmattresses. Let Vspace maximize your interiors withvertical furnishings!

WHITEWATER WEST INDUSTRIES LTD6700 MCMILLAN WAYRICHMOND, BC V6W 1J7 CANADAPh: 604-273-1068Fax: 604-273-4518Email: [email protected] Site: www.whitewaterwest.comContact: JULIE ZAKUSEmployees: 300 Founded: 1981Manufacturer of award winning products andindustry leading technology including waterslides,AquaPlay interactive play structures and waveequipment. For over 25 years and 4,000 projects,Whitewater has created many of the industry’s best-known and most successful waterparks andattractions.

WTS INTERNATIONAL3200 TOWER OAKS BLVD STE 400ROCKVILLE, MD 20852 U.S.A.Ph: 301-622-7800Fax: 301-622-3373Email: [email protected] Site: www.wtsinternational.comContact: GARY HENKINFounded: 1973WTS International provides consulting andmanagement services for spas, fitness centers andcommunity clubhouses throughout the U.S. andabroad. Clients include hotels, resorts, golf clubs,and residential developments. Services are: needsanalysis studies, design consultation, pre-openingservices and daily operations.

ZEBECPO Box 18031FAIRFIELD, OH 45018 U.S.A.Ph: 513-829-5533Fax: 513-829-7466Email: [email protected] Site: www.zebec.comContact: SCOTT SNYDER Largest manufacturer & supplier of CommercialWaterpark Tubes (single, double, triple), Rafts(round, Inline, Sidewinder) and Foam Mats withmost products made in our Ohio USA factory. Wealso manufacture custom Safety Padding, Netting,Foam Lily Pad Floats and Inflatable Barriers.


ater spray parks have grown significantly inthe hospitality industry as a means of provid-

ing hands-on family fun and imaginative heatrelief. As the water play segment continues to

expand, however, water conservation and safetyconcerns have become more frequent topics of discussion amonglandscape architects, recreation departments and aquatic designers.This has resulted in an increase in collaboration during the designphase in an effort to achieve better aquatics designs, improvedwater conservation and more emphasis on safety through betterwater treatment systems.

Stewardship of the Land

Scatliff, Miller, and Murray, a landscape architecture and urbandesign-consulting firm based in Winnipeg, Canada, is a proponentof water conservation, which it incorporates into its designs.

Bob Somers, an associate with the firm, says as landscape archi-tects, their bias is toward stewardship of the land and its resources,including clean water, which is growing scarce.

“Like many communities,” Somers says, “as we balance thedemand for water play with responsible water use, we’re turningfrom flow-to-drain to recirculation systems.”

Somers expects stronger health and safety standards to arise inthe water play market, and believes weaving a complementarydesign throughout a project is critical.

“From a visual design perspective, our goal is to integrate thespray park into the landscape to make it a destination whether thewater is on or off,” says Somers. “To ease the design process, havinga full range of water sourcing and treatment options is key,” he adds.

As an example of how their projects demonstrate that waterconservation, health and visual design can easily work together,Scatliff, Miller, and Murray’s Central Park project will create a 5-acre destination playground that includes a 6,500 sq. ft. spray park.To conserve water, a combination of high and low-flow spray noz-zles will be used, along with a state-of-the-art water treatment andrecirculation system. Some of the filtering techniques employed inthis project include sand filtration, chlorine use and ultraviolettreatment to kill bacteria, greatly enhancing the safety and clean-liness of the recirculated water. While filtration and chlorine arecommonly used to sanitize swimming pools, high-intensity, ultravi-olet treatment is an even more effective level of protection frompotential pathogens in recirculated water.


Aquatics Design | By Del Williams

Spray Now

Water treatment systems

play an important role

in water play designs

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Saving Resources

Water conservation can be achieved using innovative controls thatallow children to activate water features as they play, with thewater features running for set time intervals whenever someonetouches the activator. Thus, the aquatic features operate onlywhen guests are present, resulting in less water evaporation, powerusage and wasteful water drainage. In addition, aquatic playgroundsusing recirculating water treatment systems now provide broad-spectrum, chlorinated, ultraviolet disinfection, killing bacteria suchas cryptosporidium and E. coli, thereby improving water safety inthe process.

To integrate the architecture with the landscape, the water treat-ment system, including a recirculated water cistern, is located ina building basement with no obstructive structures aboveground.

To save water, a spraypark should operate onlywhen children actuallyplay in the spray park,rather than running continuously during published hours.

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oing more with less” is a familiar refrain in thegolf industry of late, and it will continue to bea necessary edict for golf facilities throughout2010 as courses, clubs and resorts attempt to

contain costs while keeping members, guestsand public golfers happy.

Golf properties that could have funded clubhouse expansionsas part of renovation projects are now looking for new and inno-vative ways to utilize their existing shell. Similarly, the sizing ofclubhouses for new golf course developments has changed dramat-ically from the salad days of the 1980s and 1990s, when a “bigger

is better” mentality led to structuresin the 30,000 to 60,000-square-footrange.

This economic shift has resultedin a unique opportunity for clubs tomake cost-effective renovations thatprovide a fresh new look, enhancerevenue, save on the bottom lineand, for private facilities, even helpretain and attract new members.

A FRESH TAKE ON GOLF CLUB

RENOVATION

Much of the industry dialog aboutthe game’s future has traditionallycentered on the golf course side of

the equation, not the golf club and overall experience. It may takefour hours to play a round, but golf is a five to six hour experience– and a lifestyle choice – that involves not only the great outdoors,but a healthy amount of time spent “under roof” in dining, shop-ping and socializing.

In the U.S., the natural aging of our country’s sizable golf infra-structure has led to a viable renovation market that has offset thedramatic decline in new golf course development. Club ownersand operators, however, typically focus time, energy and money onremodeling the golf course playing surface while leaving the club-house and physical plant status quo or, worse, in disrepair.

More and more are seizing the opportunity to position their golfshops, restaurants, locker rooms and spas for future growth, devel-opment and enjoyment via a major interior overhaul. If properlyplanned, designed, and built, these core components of the

Golf + Club Design | By Tom Hoch

DSmart RenovationsRevenue-based designs are crucial to success

clubhouse can become a true emphasis and selling point of theproperty. The cost of construction materials is at an all-time low,making this an optimal time to renovate.

REVENUE-BASED DESIGN: MAKE SPACES WORK FOR YOU

Instead of being revenue-negative or -neutral, golf shops and foodand beverage operations can and should be revenue-positive. Arevenue-based interior design model factors in aesthetic elements,while balancing the operational needs and financial goals of a clubwith the overall experience and emotional connection membersand guests make with the space. For instance, if there is a diningroom that seats 80 people, what are the revenue projections for thespace? If an addition is considered, what is the revenue impact ofadding seats? Combining the financial model with the designensures the facility’s success as a revenue-enhancing space.

INSIDE OUT DESIGN AND SPACE PLANNING

Space planning is an “inside-out” design approach toward develop-ing the best arrangement, scale, and proportion for a club’s interiorspaces. Proper space planning plays a large role in whether a club-house will drive or drag revenue opportunities. It also carefully con-siders the human element of how each interior space is intended toserve and engage a club’s customer.

Experience-based, “golf smart” space planning brings clubhousedesign teams invaluable solutions to properly organize and size inte-rior spaces, thus maximizing operational efficiencies and creatingmore opportunities for customer enjoyment. It also does more withless square footage. Basically it’s where inside-out design (interiordesign based) meets outside-in design (architectural based). It hasto happen early in the design process to be effective and beneficialto the clubhouse design endeavor.

And if you think about it, shouldn’t the interior uses of abuilt environment be a major consideration of its overall size?As legendary architect/interior designer Frank Lloyd Wrightonce said, “The reality of a building is not the container butthe space within.”

Applying these revenue-bolstering, fresh approaches to energizea golf club is a great way to start the New Year.

ABOUT THE AUTHOR:Tom Hoch is president of Tom Hoch Design.

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Showcase

Design

Lost DunesBridgeman, Mich.

Having opened its doors in 1999, Lost Dunes was included in a 2003 list of the ten best contemporary clubhouses in the world.

Buoyed by the success of a growing private membership, the owner returned to Chipman Adams Architects for this 2009 expansion of the original project.

Lost Dunes’ dining and gathering spaces have always been a jewel of the Clubhouse, and both the formal and casual dining areas were enhanced with the addition of expansive decking and stairway to the putting green. This entirely new outdoor dining space overlooks the course’s finishing holes, accessible through four-foot automatic sliding glass panels off the mixed grill and bar.

Overnight guest accommodations were added with the design and construction of a new third cabin, hosting four double guest suites, complete with kitchen and bar, entertain-ment system as well as card and game room play.

The beauty of the 2009 Lost Dunes addition is its seamless-ness. The new spaces appear to have always been part of the dune and wooded site. From the shingles on the roof to the masonry stone base and cedar siding, this private Club offers its membership an unparalleled recreational experience.

Architects & Designers: Chipman Adams Architects, Inc.

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University of Texas Golf ClubAustin, TXThe new 24,000 square-foot Clubhouse complements the existing 18-hole golf course and pavilion. The interiors of the clubhouse, designed by CCI in conjunction with Wilson & Associates of Dallas, features Austin limestone walls in both natural and honed finishes. The clubhouse includes large heavy timber fir trusses with high ceilings. Furnishings are based on a Texas Hill Country feel. The use of natural fabrics, wood, and leather is evident throughout the interior furnishings selected for the Club.

The Bar Lounge is an intimate gathering space with an inviting stone fireplace, distressed oak floor, stained wood ceiling and heavy timber ceiling beams. A beautifully designed wood paneled bar with a Cyone granite top compliments the room and is set off by a back bar of glowing alabaster.

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Architects: CCI Club Design – Irving, TexasDesigners: Wilson & Associates – Dallas, Texas (Interior Design)





Turning Dreams Into DestinationsProud Great Wolf Team Member Since 1996

Architectural Design Consultants, Inc.

www.adcidesign.com · 608.254.6181


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Though the styling and finish of the Great Wolf Lodge (Con-cord, NC) resort was to follow previous prototypical designs, the structural system of this property was upgraded for greater building longevity, reduced maintenance requirements and bet-ter sound control to enhance the guest experience.

While the owner’s continual self-evaluation drove addi-tional improvements to systems and finishes in a multitude of design, construction and operational areas, the most significant objective for Great Wolf Concord was the organization’s desire to apply “Green” practices where ever feasible.

Previous Great Wolf Resorts unit wings have been built as

conventional wood frame construction. However the Concord property implemented a new structural system utilizing hollow core precast concrete supported by a concrete masonry skip wall construction, which provided vastly better sound control. This is a major improvement for an industry segment perhaps rightly perceived as an open playground for children.

Great Wolf Lodge at Concord, one of Great Wolf Resorts’ most successful projects to date, was the first to receive Green Seal certification upon opening, setting the standard for all future hotel waterpark resort properties.

Architect & Interior Design: Architectural Design Consultants, Inc. (ADCI) - Lake Delton, WIGeneral Contractor: Kraemer Brothers, LLC - Plain, WIDesigners: Aquatic Design/Build: Neuman Group – Beaver Dam, WITheming Design/Build: Weber Group, Inc. – Sellersburg, IN Engineers: Civil Engineer: Kimley-Horn and Associates, Inc. – Charlotte, NC

SOUND PRACTICEGreat Wolf Resorts


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Bardessono Yountville, CA Bardessono uses sustainable design principles focused both on environmental sustainability and uses these principles to enhance the guest experience. From site design to the interior guestroom controls, each hotel stay is meant to be unique, personal, and memorable.

There is no front desk at Bardessono. Guests are greeted individually by hotel staff as they walk in the door. There is a personal chef, an organic garden, and private outdoor showers for upgraded guests. Each room is equipped with massage tables allowing the option of private massages/treatments within the room. Bikes and electric vehicles are also provided.

Sustainable building materials, energy management systems, and solar and geothermal energy were incorporated into the design. Every room has its own courtyard to allow for absolute privacy.

Architects: WATGDesigners: JoAnne Powell, In-DesignCarpet/carpet tile: Masland / BentleyBuilding management system: InnComGuest room plumbing fixtures: Toto; Cifial; HansgroheHVAC: CarrierPublic plumbing fixtures: Toto; Kohler; CifialWindow treatments: Solar Shading Systems – supplier exterior venetian blinds

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Dyess

Omnia Architectura: Economical Solutions for Architects and Designers Omnia architectura, a new collection by Villeroy & Boch, was developed in collaboration with renowned German designer Reiner Moll and his team at molldesign. Omnia architectura responds to the growing demand for functional, well-designed washbasins with correspon ding water closets, baths and bidets. This latest suite from Villeroy & Boch is the ideal solution—modern, sleek designs, in multiple sizes, at reasonable prices. In addition, Omnia architectura offers the 25.5-inch Vita washbasin with an ultra-flat design tailored to allow comfortable wheelchair access.

To learn more, visit www.villeroy-boch.com/en or call 800-536-BATH (2284).


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Westin Verasa Resort Napa Valley, CaliforniaThe Westin Verasa Resort, owned by Starwood Hotels & Resorts Worldwide, Inc. and Intrawest Corporation, was designed to be a world class luxury con-dominium/hotel. Located in America’s premier wine region, the facility repre-sents the most recent trend in real estate, a whole ownership condo-hotel.

The architectural design integrates Napa’s natural beauty and the Westin brand signature services and amenities. Designed to nestle into Napa Valley’s existing vernacular and historic regional precedents, the architecture recalls the many influences evident in Napa and Bay area architecture, including window bays, timbered elements, and stone and concrete accents.

Architect of Record: OZ Architecture Design Architect: Raymond Letkeman Architects, Inc.

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NYLO Wear by Daniel VosovicA 20-piece collectionRarely will you find your staff’s work wear among your property’s amenities list. That’s changed since Daniel Vosovic began de-signing chic styles for loft lifestyle hotel brand NYLO Hotels.

Created for fashionistas and NYLO’s frontline workers alike, NYLO Wear by Daniel Vosovic is a 20-piece collection that aims to flatter its wearers in the hotel as well as in the office and on the street. The versatile, mix-and-match clothing line includes sweaters, skirts, pants, blouses, shirts, jackets and more.

Each piece features Daniel’s signature clean lines and sophis-ticated styling. From jackets and jumpers to polos and pants, the collection is varied enough for a day in the office or a night out with friends. The casual, fashion-forward apparel is also available for consumers to purchase in the hotel chain’s boutique shops and online at www.nylohotels.com/project-runway-designs.aspx.

Project Runway alumnus, winner of 2009’s Project Runway All-Star Challenge, and author of Fashion Inside Out (Watson-Guptill, $29.95 – amazon.com), Vosovic is unusually gifted, having demonstrated his talent for transcending fashion alone.

“Project Runway certainly puts people out there,” Vosovic said in a recent USA Today interview, “but like any singular experi-ence, it’s what you do afterward that proves who’s going to last and who’s going to be here 10 years from now.”

NYLO Wear by Daniel Vosovic is certainly just the beginning, as Vosovic is preparing to launch his namesake women’s clothing line in 2010.

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R E S O RT a n d R E C R E aT I O n | 29W I n T E R 2 0 1 0 - d e c e m b e r / J a n u a r y / F e b r u a r y

Ice Spa Sheraton — Anchorage, AlaskaLow ceilings and severe space limitations complicated the design process of Ice Spa. However, designers Degen & Degen (Seattle, WA) incorporated spectacular views of the mountains and city as primary objectives. These results ultimately provided a more intimate feel and cozier spaces within the spa.

“Because Anchorage has a male-dominated population, the feel of Ice Spa is decidedly less feminine than in many spas,” says Lorraine Park of Remington Management. “We used white and blue hues to echo the glacial colors that are prevalent in the Alaskan landscape, and we warmed it up with deep taupe brown walls and natural wood.”

Among the various spa offerings at Ice Spa, a SoliTone 2500 multi-frequency light facial system was installed, employing ad-vanced technology to deeply penetrate skin levels and produce remarkable rejuvenating effects. “This system is also helpful for those with seasonal affective disorder, a condition fairly com-mon during the long Alaskan winters,” explains Loren Jackson of SpaEquip, the firm that supplied the spa equipment.

Management: Remington Management, LP – Lorraine ParkSuppliers: SpaEquip Inc.


ood riddance to the decade of delusion. It isincredible that while the noughties broughtin so many good things to the global travelsector such as the Internet age of travel, morelow-cost fares on more routes and better qual-

ity hotels, the customers’ experience in the last 10 years hasdropped because of service levels, the one area that we canactually control. In my last 15 years of traveling, only once hasthe service I have experienced actually improved in a return-ing visit to a country, despite huge capital investment, techno-logical advances and investment in training of better traveledand international staff. This is not good enough.

The corporate obsession with yields, Revenue Per AvailableRoom (RevPAR) and Return of Investments (ROI) has takenpriority over employing staff who can solve basic problems –the key critical measurement tool that every customer uses.Although coming from a generation that is as comfortable asany North American in wishing us to “have a nice day,” manystaff in hospitality today are unable to think outside the boxand are too willing to pass the buck. So when a customer hasgone through the motions of hearing the usual lackluster soundbites of yet another underperforming server, the question thatstill persists is: has my request been sorted out satisfactorily?When inspecting hotels, I use my very own “porridge test” ask-ing for this cereal to be made in a particular way, just slightlyoff the norm. In the majority of occasions, the waiting staff failto make themselves understand how I want this to be prepared,then miscommunicate the order to the kitchen and invariablyI send it back. This rarely happened in the ’80s and ’90s whenlistening skills and common sense were clearly more prevalent.It is a customer’s right to have a request dealt with first time,on time, every time and this must be the norm rather than apleasant surprise when it happens.

The source of this problem is that too much came too easi-ly in the last few years. With easy credit and aspirationallifestyles, demand from both the leisure and corporate marketsexceeded supply. And when there is excess demand over aprolonged period, complacency sets in as suppliers lose theircreative edge and then their managers wonder why they can’tturn in a decent set of results when the (inevitable) slowdowncomes. Your true value is not what you earn in a boom, butwhat you earn in a recession. With the unprecedented level ofinvestment in hotel, airports, transportation and attractions,


Last Call | Guest editorial and opinion

The Decade of Delusion

G managers in the 2000s should have been feted as the best ever.But they’ve blown it as their predecessors extracted better sat-isfaction rates from less smart facilities, by dealing with eachcustomer as if they were the only ones. The emphasis of suchmanagers was on people rather than percentages.

So what lies ahead of us? Having just returned from theWorld Travel Market in London, my confidence in our sectorhas been boosted. For the first time in years, there was somegenuinely creative spirit and hunger among suppliers. As long

as this enthusiasm remains once the decision-makers return tothe reality of their desks, then I have high hopes that the nextdecade could be the best so far: the consumer will be enjoyinga better value product, benefiting from the investment of thelast few years, with better service levels and more creativeexperiences than ever before. And this will be the case as longas supply exceeds demand sufficiently to ensure companies arekept keen.

Ironically, the global financial turmoil may be the wake-upcall needed to correct the attitudes of suppliers. The toughertrading conditions may breed a new generation of leaders who,by the end of the next decade, could be hailed as the best ever,delivering a healthy balance between the responsibilities to thecustomer, stakeholders and the environment.

Bring in the new decade!

BY RANJIV BHALLA

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ABOUT THE AUTHOR:Ranjiv Bhalla is the director of the UK based travelcompany Veenus Group and a contributor toeTurboNews.com

It is a customer’s right to have a requestdealt with first time, on time, every time

and this must be the norm rather than a pleasant surprise

when it happens.

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