Wisconsin Society for Healthcare Risk Management

September 21-22, 2017

Grand Geneva Hotel 7036 Grand Geneva Way

Lake Geneva, WI 53147

(262) 248-8811

www.grandgeneva.com

Fall Conference 2017

Diversity and Inclusion in

Healthcare

Wednesday, September 20, 20175:30-8:30 p.m. WSHRM Board of Directors Meeting Brissago Room PleasecontactaBoardmemberifyouintendtoattend.

Thursday, September 21, 20177:30-8:20 a.m. Registration and Continental Breakfast

8:20-8:30 a.m. Opening Remarks

8:30-9:30 a.m. Diversity & Inclusion – The Dynamic Transformation, Benefits & Challenges Erickajoy Daniels, Senior Vice President, Diversity & Inclusion

Thissessionwillexploretheevolutionofdiversityandinclusion,impactfulbenefitsofadoptingbestpracticeD&IstrategiesandexploresomeofthehurdlesandchallengesofD&Iinhealthcare.

9:30-10:15 a.m. Cultural Competency — Patient Considerations David Hunt, JD, President and CEO, Critical Measures

Thissessionwillreviewthedemographicmegatrends(Race,ImmigrationandNewCulturalDifferencesthatStemfromImmigration)andexploretheirimplicationsforhealthcareincludingracialandethnicdisparities,languageaccessforLimitedEnglishProficientandDeafandHardofHearingindividualsandtheemergingissueofglobalmedicine.

10:15-10:30 a.m. Break

10:30-11:15 a.m. Cultural Competency — Employment Considerations David Hunt, JD, President and CEO, Critical Measures

Thissessionwillreviewworkforceimplicationsofthemegatrendsincludingtheirimpactonrecruitment,hiringandretention;productivityandworkforceincivility(includingdiscussionofworkplacebullying)andexaminetheprosandconsofadiverseworkforce;andhowemploymentlawisrapidlybecomingdiversitylawintheU.S.Additionally,thenewscienceofunconsciousbiasandtheskillsneededtobecomeaculturallycompetentleaderandcaregiverwillbeaddressed.

11:15 a.m.- Maternal Refusals of Care – Noon Where Does Your Moral Compass Lead You?* Paul Greve, JD, Willis Towers Watson

Thissessionwilldiscussthemorallyandlegallychallengingsituationsobstetriciansandgynecologistsface,suchasmaternalrefusaltohaveanemergencyC-section,tohavefetalheartmonitoring,tohaveamaleob/gynecologist,etc.andwillincludeadiscussionoftherelevantACOGpositionstatement.* Title referencing “Refusal of C-Section: Where Does Your Moral Compass Lead You?” a blog by Paul Burcher MD, PhD, June 26, 2014 ObGyn.net

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Noon-1:15 p.m. Annual Meeting and Lunch

1:15-2:30 p.m. Civil Rights Law – Implications of Noncompliance Felicia Clay, JD, Office of Civil Rights

ThissessionwillreviewtheTitleVI,Section504,TitleII,andtheADAandexploreOCR’sregulatoryperspectiveofcivilrightslaws.

2:30-2:45 p.m. Break

2:45-4:30 p.m. Diversity & Inclusion Panel – The Impacted CommunityDebra J Endean, Ph.D. VP and COO AIDS Resource Center of Wisconsin; Kisa Gant, Outreach Coordinator Minority Health Program, WI Department of Health Services; Mitch Hagopian, JD, Disability Rights WIThesessionwillintroduceparticipantstoadvocacyandpublicagenciessupportingunderservedmembersofourcommunityandengageparticipantsinexploringsomeofthehurdlesandchallengesofD&IamongthesegroupsandimpactfulbenefitsofadoptingbestpracticeD&Istrategiesamongthegroups.

5:00 p.m. Cocktails and Dinner

Friday, September 22, 20177:30-8:15 a.m. Breakfast

8:30-9:30 a.m. Armed Law Enforcement in the Emergency Department: Risk Management Considerations Jack Rozel, MD, re:solve Crisis Network

ThissessionwillreviewthecasesforandagainstarmedLEorsecurityintheED.Attendeeswilllearnrecommendationsforconsiderationwhenutilizingarmedsecurityintheclinicalsetting.Additionally,attendeeswilllearnwhatmotivationalinterviewingis,andhowitmayaiddiscussionswithpatientsandfamiliesconcerninggunsafety.

9:30-10:15 a.m. Workers’ Comp Update Dan Zitzer, JD, Otjen, Gendelman, Zitzer, Johnson & Weir, S.C.

ThissessionwillsummarizerecentchangesinWisconsin’sworker’scompensationlawandhowthosechangesaffectWisconsinemployers.

10:15-10:30 a.m. Break

10:30-11:00 a.m. Fund Update: Injured Patients and Families Compensation Fund Terri Carlson, Fund Director & Diane Konsella, VP Wausau Med Mal Management

Thissessionwilleducateattendeesonriskmanagementcooperationinmedicalmalpracticeclaimmanagementandpre-claimmanagementbetweentheinsured,theprimarycarrierandtheInjuredPatientsandFamiliesCompensationFund.ThenewLinkedInpagefortheInjuredPatientsandFamiliesCompensationFundwhichwillserveasanadditionalRiskManagementtopic/newsmessagingfromIPFCFwillbeintroduced.

Attendees can expect to learn:1. Theevolutionofdiversityandinclusion–whatandwhywearewherewearetoday

2. SomeofthehurdlesandchallengesofD&IinhealthcareandthebenefitsofadoptingbestpracticeD&Istrategies

3. Demographicmegatrends(Race,ImmigrationandNewCulturalDifferencesthatStemfromImmigration)andtheirimplicationsforhealthcare.

4. PatientcareImplicationsofthesetrendsincludingracialandethnicdisparities,languageaccessforLimitedEnglishProficientandDeafandHardofHearingindividualsandtheemergingissueofglobalmedicine.

5. Workforceimplicationsofthesetrendsincludingtheirimpactonrecruitment,hiringandretention;productivityandworkforceincivility(includingdiscussionofworkplacebullying)

6. Theprosandconsofadiverseworkforce;andhowemploymentlawisrapidlybecomingdiversitylawintheU.S

7. The new science of unconscious bias and the skills needed to become a culturally competentleaderandcaregiver

8. TheACOGpositionregardingmaternalrefusalsofcareandsomeoftheethicalandlegalconsiderations

9. OCR’sregulatoryperspectiveofcivilrightslawsTitleVI,Section504,TitleII,andtheADA

10. TheadvocacyandpublicagenciessupportingunderservedmembersofourcommunityandsomeofthehurdlesandchallengesofD&Iamongthesegroups

11. ThecasebothforandagainstarmedLEorsecurityintheEDandrecommendationsforconsiderationwhenutilizingarmedsecurityintheclinicalsetting

12. Whatmotivationalinterviewingis,andhowitmayaiddiscussionswithpatientsandfamiliesconcerninggunsafety

13. ThechangesinWisconsin’sworker’scompensationlawthatwentintoeffectMarch2016andhowthosechangesaffectWisconsinemployers.

14. TheimplicationsofrecentcourtdecisionsandlegislationthatimpacthealthcareinWisconsin

15. Theriskmanagementcooperationinmedicalmalpracticeclaimmanagementandpre-claimmanagementbetweentheinsured,theprimarycarrierandtheInjuredPatientsandFamiliesCompensationFund

16. ThenewLinkedInpagefortheInjuredPatientsandFamiliesCompensationFundwhichwillserveasanadditionalRiskManagementtopic/newsmessagingfromIPFCF

11:00 a.m.-Noon Legislative Update John Rather, JD, Chief Legal Officer, Wisconsin Medical Society

ThissessionwilleviewrecentcourtdecisionsandlegislationthatimpacthealthcareinWisconsin.

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Terri Carlson

TerriCarlsonisthedirectoroftheInjuredPatientsandFamiliesCompensationFundattheOfficeoftheCommissionerofInsurance(OCI).Shebringsextensivegovernmental,legislative,financialserviceandemployeebenefitexperiencetoOCI.PriortoJoiningOCIin2011,Ms.Carlsonservedasahealthinsurancebenefitsconsultantforanationalfinancialservicesfirmandwithanindependentagency.Terri’s20-pulusyearsofexperienceininsurance,riskmanagementandworkingwithgovernmentalentitiesprovidesfirst-handknowledgeofinsuranceproductsandregulatorycompliance.

Felicia Clay, JD

FeliciaClayisanInvestigatorwiththeUSDept.ofHealth&HumanServices,OfficeforCivilRights(OCR)-MidwestRegionOffice.WhileatOCR,FeliciahasinvestigatedviolationsofthePrivacy,Security,andBreachNotificationRulesofHIPAA,aswellasallegationsofdiscriminationundervariousCivilRightslaws.Shehasdraftedresolutionagreementsandnegotiatedcorrectiveactionplanstoensurecompliancewithfederallawsandhealthcareregulations.SheisalsoamemberoftheMidwestRegion’sOutreachCommittee.PriortojoiningOCRinNovember2009,Feliciaworkedprimarilyintheinsuranceindustry.FeliciaisagraduateofNorthwesternUniversitySchoolofLaw(J.D.1994).

Erickajoy Daniels

ErickajoyDanielsSeniorVicePresident,Diversity&Inclusionisacommunityresource,withnearlytwodecadesofdevelopmentandconsultingexperience.Shecurrentlyleadsthesystem-widediversityandinclusionprogramatAuroraHealthCare,Wisconsin’slargestprivateemployerandoneofthecountry’smostcomprehensiveintegratedhealthcaresystems.Previously,ErickajoywasresponsiblefororganizationaldevelopmentandtalentmanagementatBradyCorporation.ShealsoheldemployeedevelopmentpositionsattheFederalBureauofPrisonsinWashington,D.C.ErickajoyservesontheboardofBettyBrinnChildren’sMuseumandisatrusteeatMt.MaryUniversity.Additionally,sheisactiveinTEMPOMilwaukeeProfessionalWomen’sNetwork.Sheisco-founderandboardmemberofOneMKE,anorganizationdedicatedtoaddressingculturaldividesinMilwaukee.Danielshasabachelor’sdegreeinpsychologyfromtheUniversityofMaryland,BaltimoreCounty,andisearningamaster’sdegreethroughLibertyUniversity.SheandherhusbandrunamentoringprogramcalledALIVEwhichmatchestheinterestsofyoungpeopletoseasonedprofessionalsinpotentialcareerfields.

Debra Endean, PhD

DebraEndeanhasover27yearsofexperienceinhealthcareadminis-tration.SheearnedaBAinBiologyandFrenchLiteratureatLakeForestCollege,LakeForest,IL,andaPhDinGenetics,fromUWMadison.ShewasawardedtheDanforthFellowshipandMilwaukeeBusinessJournal’s“WomenofInfluence”Classof2017whichisacelebrationofwomenandtheiraccomplishmentsinaspectsofbusinessfrommentoringtonon-profit.

Kisa Gant

KisaGantistheOutreachCoordinatorMinorityHealthPrograminthestateofWisconsinandhasworkedandvolunteeredinpublichealthforover10years.Inthattime,shehasworkedwithavarietyofpopulationstoreducehealthdisparitiesandincreasehealthequity.Herprofessionalinterestsincludementalhealth,women’shealthandhealthequity.ShehasaBachelorsinPsychologyfromTennesseeStateandispursuingaMastersofPublicHealthatTheUniversityofNorthTexasHealthScienceCenter(UNTHSC)focusingonCommunityandBehavioralHealth.

Paul Greve, JD

PaulGrevehasbeenwithWillisTowersWatsonHealthCarePracticefornearly15years,whereheisaninternalandexternalresourceforallissuesrelatedtomedicalmalpracticeandinsurance.Heisafrequentspeakerandauthoronnationalmedicalmalpracticetrends,withaparticularinterestinob/gyntrends.Paulhasauthorednumerousarticlesandchaptersininsuranceandriskmanagementjournalsandtexts,medicaltexts,nursingjournals,lawjournalsandseminarmanuals.PaulreceivedhisJurisDoctorfromCapitalUniversityandhisBAfromOhioWesleyanUniversity.HeisaDistinguishedFellowoftheAmericanSocietyofHealthcareRiskManagementandaRegisteredProfessionalLiabilityUnderwriter(RPLU).

Mitchell Hagopian, JD

MitchellHagopianhasdevotedhisentirelegalcareertohelpingandrepresentingeconomicallydisadvantagedandothertraditionallyunrepresentedpeople.SinceMarchof2001hehasworkedforDisabilityRightsWisconsin(DRW)whereheadvocatesonbehalfofpeoplewithdevelopmentalandotherdisabilities.PriortocomingtoDRW,hewastheleaderoftheteamoflawyersattheElderLawCenterthatprovidedlegalback-uptotheelderlyBenefitSpecialistprogram.A1981graduateoftheUniversityofIllinoisand1985graduateoftheUniversityofWisconsinLawSchool,hehasalsoworkedatWesternWisconsinLegalServicesinDodgeville,thecivillegalservicesproviderforindigentpeopleinwesternWisconsinatthattime(1985-1989)andtheCenterforPublicRepresentation(1989-1991).Inthecourseofhisworkhehastrainedhundredsoflayadvocatesandattorneysinthenuancesofpublicbenefitsprogramsthathelpthepoor,elderlyandpeoplewithdisabilities.Inmorerecentyears,hispracticehasexpandedtoincludeprotectiveservicesissues.

David Hunt, JD

DavidHuntisoneofthenation’sleadingexpertsonculturalcompetenceinhealthcareanddiversity-relatedissuesinlawandbusiness.Priortoenteringthediversityfield,Davidpracticedlawasanemploymentlawandcivilrightsattorney.AfterservingasVicePresidentandGeneralCounselforaleadingnationaldiversitytrainingcompany,hefounded

CriticalMeasuresin2001asawholly-ownedsubsidiaryofalargeMinneapolislawfirm.CriticalMeasureshassincebecomeprivatelyownedandoperatedandhasdevelopedanationalreputationforexcellenceandcutting-edge,strategicadviceondiversity-relatedmattersinlaw,businessandmedicine.

Diane Konsella

DianeKonsellahasmanagedclaimsfor37years,23inmedicalmalpractice.CurrentlysheisthevicepresidentofWausauMedMalManagement,whichprovidesmanagementservicesfortheWisconsinHealthCareLiabilityInsurancePlanandclaimmanagementservicesfortheInjuredPatientsandFamiliesCompensationFund.

John Rather, JD

JohnRatherisGeneralCounselfortheWisconsinMedicalSocietyanditsaffiliatedentities.JohnhandlesalllegalaffairsoftheSociety,includingoverseeingalljudicialadvocacy,legalservicesandlegaleducationactivities.JohnhasbeenwiththeSocietysince2012,priortowhichhewasalitigatoranddefenseattorney.

Jack Rozel, MD

John“Jack”Rozel,MD,MSListheMedicalDirectorofre:solveCrisisNetwork,WesternPsychiatricInstituteandClinicofUPMC,aswellasanAssistantProfessorofPsychiatry,UniversityofPittsburghSchoolofMedicineandanAdjunctProfessor,UniversityofPittsburghSchoolofLaw.Dr.Rozelhasbeenworkinginemergencymentalhealthforover25yearsandhasbeenthemedicaldirectorofthere:solveCrisisNetworksince2010.HeisthePresident-ElectoftheAmericanAssociationofEmergencyPsychiatry,theleadingnationalorganizationdedicatedtotheimprovementofcompassionate,evidencebasedcareforpeoplewithbehavioralemergencies.InadditiontobeingaFellowoftheAmericanPsychiatricAssociation,heisanassociatememberoftheHealthLawSectionoftheAmericanBarAssociationandthePhysicians’SectionoftheInternationalAssociationofChiefsofPoliceaswellasalifetimememberofCITInternational.

Daniel Zitzer, JD

Mr.ZitzerisashareholderofOtjen,Gendelman,Zitzer,Johnson&Weir,S.C.,andisalawyerinthefirm’sworker’scompensationgroup.Since2000,hehasdevotedhispracticeexclusivelytodefendinginsurancecarriersandemployersinworker’scompensationmattersstatewide.HonorsB.A.MarquetteUniversityCollegeofArtsandSciences,J.D.MarquetteUniversityLawSchool,Member-MarquetteLawReview,LawClerktotheHonorableMichaelT.Sullivan-WisconsinCourtofAppeals-1989-1990.

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Door Prizes• WSHRM2018membership• 2018Springconferenceregistrationcertificate• Onenightstaycertificatefor2018Springconferencevenue• 2018Fallconferenceregistrationcertificate• Onenightstaycertificatefor2018Fallconferencevenue

AccommodationsAlimitednumberofrooms are availablethroughAugust30thatthe WSHRMspecialrateof$149pernight(A$20dailycampusfeewillalsoapply).

Grand Geneva Hotel7036GrandGenevaWayLakeGeneva,WI53147(262)248-8811(877)741-9598www.grandgeneva.com

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No refunds issued unless written cancellation notice is received by September 15, 5 p.m.

IfyouwishtojoinWSHRMnowtobeeligibleforthememberrateforthisconference,visittheWSHRMwebsiteformembershipinformationoremailWSHRMmembershipcoordinator KarenWhyms.

Questions?ContactMonicaMarton. ASHRM 9.5 CPHRM and WI CLE 11 Credits.

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