Diving into Facility Manager Decisions · To conduct the 2016 CMM In-House/Facility Management Benchmarking Survey, CMM editorial staff distributed the survey in February via email

Diving intoFacility Manager DecisionsKey fi ndings from the 2016 CMM In-House/Facility Management Benchmarking Survey

By CMM Editorial Sta�

What keeps in-house/facility managers up at night? According to aggregate findings from the 2016 Cleaning and Maintenance Management (CMM) In-House/Facility

Management Benchmarking Survey, it’s a combination of labor, budgets, and productivity. Perhaps not surprisingly to those in the field, these pressures tend to be consistent for managers across a variety of facility types and market segments, although their impacts vary based on factors such as geography, management scope, and operational responsibilities.

Additional takeaways from this year’s survey results include the growing impact of technology for performing daily operations, ensuring health and safety for workers and building occupants, and providing proper training for employees to do their jobs effectively.

Survey Methodology and Participant ProfileTo conduct the 2016 CMM In-House/Facility Management Benchmarking Survey, CMM editorial staff distributed the survey in February via email to all active contacts in the CMM in-house/facility manager email database. Survey questions were designed to address participants’ operations, employees, and purchasing dimensions, along with additional critical issues in-house/facility managers face on a daily basis.

A total of 337 qualified, completed surveys are included in this year’s analysis. Survey respondents represent a range of facility types, with education facility professionals from higher education (24.9 percent) and K-12 schools (23.2 percent) comprising the largest group of participants. The next largest segment represents the health care market—18.1 percent were from hospitals and 6 percent from long-

©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe

0

5

10

15

20

25

30

35

40

Management Responsibilities

37.1%

26.7%

16.6%

13.1%

5.3%

1.2%

Facilities director

Manager of cleaning services formultiple facilities

Manager of cleaning services for a single facility

Facility manager

Supervisor of outsourced/subcontracted cleaning services

Facility executive

term care facilities—while commercial facility (office and government buildings) professionals comprise 10.4 percent of the total response count. The remainder of respondents work in retail (6.2 percent), hospitality (5.3 percent), industrial (3.3 percent), and recreation/transportation (2.7 percent) facility operations.

When it comes to management responsibility, the majority of respondents oversee cleaning and facility operations at multiple facilities. More than one-third (37.1 percent) identify themselves as facilities directors, meaning they oversee multiple departments at multiple facilities, while an additional 26.7 percent say they manage only cleaning services for multiple facilities. Survey results show respondents are responsible for a median of nine buildings and an average of 1.28 million square feet of facility space.

Prominent Operational IssuesIn this year’s survey, facility managers were asked to rank the importance of a number of operational issues. Consistent with the 2015 survey results, health and safety remains the top “very important” issue, with 78.3 percent of respondents stating it as such. In addition to ensuring safe and healthy facilities for workers and building occupants, 75.7 percent of respondents say improving facility image is very important. Rounding out the remaining top five “very important” issues are improving productivity/efficiencies (72.4 percent); security (63.5 percent); and training/educating staff (58.8 percent).

From a budget perspective, nearly half of respondents (45.7 percent) say their operating budget for 2015-2016 is flat compared to the prior year. This number is up 14.3 percent compared to 2015 survey results. Further, 26.7 percent of participants report an increased budget from the prior year, which compares favorably to the 2015 results in which 25.1 percent of respondents noted an increased operating budget.

Outsourced cleaning/janitorial services is another prominent issue facing in-house/facility managers. This year’s survey results indicate that 77 percent of respondents have not outsourced these services in the past five years, although 30 percent say they have analyzed outsourcing’s effect on their operations. Further, 19 percent of respondents do outsource cleaning/janitorial services, and 4 percent say they previously outsourced cleaning, but have brought this function back in house. Of the 19 percent who outsource cleaning, managers of industrial (45.5 percent), retail (38.1 percent), and commercial (37.1 percent) facilities report the highest outsourcing rates.

An additional trend to highlight: Sustainable/green initiatives no longer rank among the top “very important” issues as they have in past surveys. However, they are still considered “somewhat important” by 43 percent of respondents, as more organizations have adopted green and sustainable practices throughout the years. Only 2.7 percent of respondents say sustainable/green initiatives are not important in their operations.

Top 5 Very Important Issues

78.3%75.7%

63.5%

58.8%

72.4%

Health andSafety Improving

Facility Image

SecurityImproving Productivity

Staff Training/Education

45.7%Flat

26.7%Increase from prior year

24.6%Decrease

3.0%Not applicable

Changes to 2015-2016 Operating Budget

77 percent do not outsource cleaning services;

of those who do not outsource, 30 percent have analyzed it.

The median number of facilities respondents oversee9


The Training TrendLabor—specifically, hiring and retaining qualified workers—represents a top concern for in-house/facility managers. A variety of factors can impact this issue, including wages, training, and career development opportunities. While survey results show starting and average wages vary based on facility type and geographic location (see illustrations to the right and below), one provision that is consistent across the board is staff training. In fact, 98.2 percent of respondents provide at least some form of training, whether the training is hands-on (96.7 percent), offered via online/video platforms (66.2 percent), or presented in a classroom setting (58.2 percent). Further, 94.1 percent of respondents who provide training rely on in-house trainers/supervisors to train their staffs, while 53.4 percent rely on their distributor partners, 28.2 percent trust online training providers, and 12.5 percent utilize a third party.

$9.00-$9.99

$11.00-$11.99

$12.00-$12.99

$12.00-$12.99

$15.00-$15.99

Median Starting Hourly Wage by Region

Below are the median starting hourly wages (in U.S. dollars) for in-house staff in various

regions across the United States and Canada, according to survey respondents.

Median Starting Hourly Wage by Facility Type

Education: K-12 $10.00-$10.99

Education: College/university $9.00-$9.99

Health care: Hospital $10.00-$10.99

Health care: Long-term $10.00-$10.99

Commercial (office/government) $12.00-$12.99

Hospitality $12.00-$12.99

Retail $10.00-$10.99

Industrial $11.00-$11.99

Recreation/Transportation $8.00-$8.99


Purchasing PowerThe survey results indicate 95 percent of in-house/facility managers are actively involved in the purchasing process; 36.5 percent have sole purchasing authority, 37.1 percent specify or recommend purchases, and 21.7 percent approve purchases.

With regard to purchasing processes, more than half of facility managers (55.2 percent) say they are solely responsible for their budget, while 24.3 percent say theirorganizations’ purchasing process have become more centralized, but they have final say. An additional 12.2 percent say their personal decision-making authority has decreased as their organizations’ purchasing processes have become more centralized.

This year’s survey reveals 72.1 percent of respondents purchase cleaning equipment and supplies from jansan distributors—a 14 percent increase compared to the 2015 survey results—and 68 percent purchase from their distributors online. Further, today’s in-house/facility managers are not solely purchasing cleaning equipment and supplies; respondents also note purchasing items such as employee safety equipment (80.6 percent), matting (77.8 percent), facility signage (50.8 percent), grounds care equipment (38.3 percent), and pest/bird control products (38 percent).

A Challenging DisciplineFrom managing to do more with fewer resources and maximizing operational budgets, to ensuring healthy and safe facilities for occupants and staff, today’s in-house/facility managers must continue to adapt to the changing dynamics and challenges that face the profession every day.

Products Facility Managers Purchase Percentage

Cleaning supplies (mops, microfiber, carts, can liners) 90.9%

Cleaners and disinfectants 90.9%

Hand soap/sanitizers 86.9%

Restroom dispensers (paper, soap) 86.3%

Paper products 85.7%

Carpet care equipment (including vacuums) 84.8%

Carpet care chemicals 83.3%

Floor finish/coatings 83.0%

Floor pads/supplies 82.7%

Employees' safety equipment 80.6%

Odor control products/chemicals 79.0%

Matting 77.8%

Hard floor care equipment 75.7%

Batteries (equipment) 65.4%

Material handling equipment 53.2%

Facility signage 50.8%

Uniforms/apparel 50.2%

Ice and snow removal 43.5%

Quality assurance programs/tools 42.0%

Grounds care equipment 38.3%

HVAC parts/equipment 38.3%

Pest/bird control 38.0%

Hand dryers 34.4%

Measurement equipment (infrared, ATP, IAQ, moisture) 31.6%

72.1%

purchase cleaning equipment and supplies from a jansan distributor

Percent of Operating Budget Spent onCleaning/Maintenance Equipment and Supplies

42.1%

42.1%

11.9%

1-20%

21-40%

41-60%

61-80%

More than 80%

3.0% .9%

Get the complete results onlineFind the complete survey results and

additional graphics at www.CMMOnline.com/2016-in-house-survey.


24.93%

23.15%

18.10%

10.39%

6.23%

5.93%

5.34%

3.26%

2.67%

Which of the following best describes your facility/institution?

Education:College/univ...

Education: K-12

Health Care:Hospital

Commercial(Office/gove...

Retail(Shopping...

Health Care:Long Term

Hospitality(Hotels,...

Industrial(Manufacturi...

Recreation/Transportation...

0% 10% 20% 30%

24.93%

23.15%

18.10%

10.39%

6.23%

5.93%

5.34%

3.26%

2.67%

Answer Choices Responses

Education: College/university

Education: K-12

Health Care: Hospital

Commercial (Office/government buildings)

Retail (Shopping centers, entertainment, churches, museums)

Health Care: Long Term

Hospitality (Hotels, motels, apartment, convention)

Industrial (Manufacturing, warehouses)

Recreation/Transportation (Arenas, stadiums, airports)

CMM 2016 In-House/Facility Management Benchmarking Survey


29.38%

25.22%

13.95%

10.98%

8.01%

6.23%

4.15%

2.08%

Which of the following best describes your job title/function?

Director/Manager/Supervisor...

Director ofFacilities

Director ofEnvironmenta...

Director/Manager of...

Manager ofBuilding...

Director ofHousekeeping...

Building/Facilities Engineer

Director/Superintendent of...

0% 10% 20% 30%

29.38%

25.22%

13.95%

10.98%

8.01%

6.23%

4.15%

2.08%


Director/Manager/Supervisor of Custodial Services

Director of Facilities

Director of Environmental Services

Director/Manager of Maintenance/Operations

Manager of Building Services

Director of Housekeeping/Executive Housekeeper

Building/Facilities Engineer

Director/Superintendent of Buildings & Grounds



37.09%

26.71%

16.62%

13.06%

5.34%

1.19%

Which of the following best describes your management responsibilities?

FacilitiesDirector...

Manager ofcleaning...

FacilityManager...

Manager ofcleaning...

FacilityExecutive

Supervisor ofoutsourced/s...

0% 10% 20% 30% 40% 50%

37.09%

26.71%

16.62%

13.06%

5.34%

1.19%


Facilities Director (oversee multiple departments at multiple facilities, including cleaning/maintenance)

Manager of cleaning services for multiple facilities

Facility Manager (oversee multiple departments at a single facility, including cleaning/maintenance)

Manager of cleaning services for a single facility

Facility Executive

Supervisor of outsourced/subcontract cleaning services



35.01%

25.22%

20.47%

16.02%

2.08%

1.19%

In what geographic region is the facility/are the facilities you manage?

Midwest(OH/IN/IL/MI...

South(TX/OK/NC/SC...

Northeast(ME/NH/VT/CT...

West(NM/AZ/CO/UT...

Canada

Outside U.S &Canada

0% 10% 20% 30% 40%

35.01%

25.22%

20.47%

16.02%

2.08%

1.19%


Midwest (OH/IN/IL/MI/WI/MN/ND/SD/IA/NE/KS/MO)

South (TX/OK/NC/SC/GA/FL/TN/AL/MS/AR/LA/KY/WV/VA/DC)

Northeast (ME/NH/VT/CT/MA/RI/NY/PA/NJ/DE/MD)

West (NM/AZ/CO/UT/WY/MT/ID/WA/OR/NV/CA/AK/HI)

Canada

Outside U.S & Canada



27.60%

12.46%

1.78%

58.16%

Which of the following best describes your facility(s) type?

Class A

Class B

Class C

N/A

0% 10% 20% 30% 40% 50% 60%

27.60%

12.46%

1.78%

58.16%


Class A

Class B

Class C

N/A



10.98%

13.35%

8.90%

2.37%

64.39%

What level of LEED certification has your facility(s) achieved?

Certified

Silver

Gold

Platinum

None

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

10.98%

13.35%

8.90%

2.37%

64.39%


Certified

Silver

Gold

Platinum

None



Rate the importance of the following issues in your facility/operation.

78.34% 18.99% 2.37% 0.00% 0.30%

75.67% 19.58% 3.86% 0.59% 0.30%

72.40% 22.85% 3.56% 0.89% 0.30%

63.50% 26.11% 8.90% 0.89% 0.59%

Very Important Somewhat Important Neutral Less Important Not Important

Health &Safety

Improvingfacility image

Improvingproductivity...

Security

Training/education of staff

Reducingoverall...

Energymanagement

Validating/provingbudget to mgmt

Reducingemployee...

Absenteeism

Sustainable/greeninitiatives

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very Important Somewhat Important Neutral Less Important Not Important

Health & Safety

Improving facility image

Improving productivity/efficiencies

Security

58.75% 33.23% 6.53% 0.30% 1.19%

53.12% 35.91% 8.61% 1.48% 0.89%

49.26% 33.53% 13.65% 2.67% 0.89%

46.29% 35.31% 15.43% 2.08% 0.89%

42.73% 27.30% 19.58% 6.82% 3.56%

41.84% 28.49% 20.77% 5.34% 3.56%

27.00% 43.03% 22.85% 4.45% 2.67%

Training/education of staff

Reducing overall cleaning/maintenance cost

Energy management

Validating/proving budget to management

Reducing employee turnover

Absenteeism

Sustainable/green initiatives



45.70%

26.71%

24.63%

2.97%

Please select one statement that best describes your 2015-2016 operating budget.

Flat 45.70% (154)

Increased fromprior year

26.71% (90)

Decreased fromprior year

24.63% (83)

N/A 2.97% (10)


Flat

Increased from prior year

Decreased from prior year

N/A



46.29%

28.49%

23.15%

2.08%

0.00%

Please select one statement that best describes your 2015-2016 operating budget

in relation to your responsibilities.

Asresponsibili...

Unchanged from2015 to 2016.

Asresponsibili...

Asresponsibili...

Asresponsibili...

0% 10% 20% 30% 40% 50%

46.29%

28.49%

23.15%

2.08%


As responsibilities increase, budget stays flat

Unchanged from 2015 to 2016.

As responsibilities increase, budget increases

As responsibilities decrease, budget decreases

As responsibilities decrease, budget stays flat



12.17%

22.85%

14.54%

13.65%

19.58%

17.21%

What percentage of your operating budget is spent on LABOR?

Less than 30%

31-40%

41-50%

51-60%

61-70%

More than 70%

0% 10% 20% 30%

12.17%

22.85%

14.54%

13.65%

19.58%

17.21%


Less than 30%

31-40%

41-50%

51-60%

61-70%

More than 70%



54.01%

23.15%

18.99%

3.86%

Have your cleaning/janitorial services been outsourced in the last five years?

No,outsourcing ...

No, but it hasbeen analyzed.

Yes, they arecurrently...

Yes, but theyhave been...

0% 10% 20% 30% 40% 50% 60%

54.01%

23.15%

18.99%

3.86%


No, outsourcing is not an option.

No, but it has been analyzed.

Yes, they are currently outsourced.

Yes, but they have been brought back in house.



37.69%

16.62%

14.84%

13.65%

10.39%

6.82%

Which of the following areas/surfaces are the most problematic in

cleaning/maintaining your facility?

Restrooms

Carpetedsurfaces

Hard floorsurfaces

Common/sharedspaces

Multi-surfaceareas

Entryways

0% 10% 20% 30% 40%

37.69%

16.62%

14.84%

13.65%

10.39%

6.82%


Restrooms

Carpeted surfaces

Hard floor surfaces

Common/shared spaces

Multi-surface areas

Entryways



In-House Staff Outsource N/A

Lightbulbreplacement/...

Preventivemaintenance/...

Stripping/recoating hard...

Clean rooms

Building(s)security

Painting

MaintainingHVAC systems

Exteriormaintenance...

Entry mats

Grounds care

Restorative/deep cleaning...

Snow removal

Windowcleaning

Laundryoperations

Polishing/Restoring stone a...

Roofmaintenance/...

Bird/pestcontrol

Fire/waterdamage...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3.59% 7.49%

7.44%

7.12%

17.61%

7.72%

8.38%

6.65%

8.04%

4.49%

9.25%

4.45%

19.40%

3.87%

20.66%

34.82%

8.68%

11.31%

12.17%

14.29%

18.10%

8.06%

20.47%

20.66%

23.56%

24.11%

28.44%

25.07%

31.75%

26.57%

42.56%

29.64%

22.92%

62.57%

61.90%

62.02%

88.92%

78.27%

74.78%

74.33%

71.81%

70.96%

69.79%

67.86%

67.07%

65.67%

63.80%

54.03%

53.57%

49.70%

42.26%

28.74%

26.79%

25.82%

Which of the following tasks/responsibilities do you outsource or

utilize in-house staff?Please answer each option.



88.92% 3.59% 7.49%

78.27% 14.29% 7.44%

74.78% 18.10% 7.12%

74.33% 8.06% 17.61%

71.81% 20.47% 7.72%

70.96% 20.66% 8.38%

69.79% 23.56% 6.65%

67.86% 24.11% 8.04%

67.07% 28.44% 4.49%

65.67% 25.07% 9.25%

63.80% 31.75% 4.45%

54.03% 26.57% 19.40%

53.57% 42.56% 3.87%

49.70% 29.64% 20.66%

42.26% 22.92% 34.82%

28.74% 62.57% 8.68%

26.79% 61.90% 11.31%

25.82% 62.02% 12.17%

In-House Staff Outsource N/A

Lightbulb replacement/relamping

Preventive maintenance/building systems

Stripping/recoating hard floors

Clean rooms

Building(s) security

Painting

Maintaining HVAC systems

Exterior maintenance (sidewalks, parking, etc.)

Entry mats

Grounds care

Restorative/deep cleaning carpets

Snow removal

Window cleaning

Laundry operations

Polishing/Restoring stone and marble surfaces

Roof maintenance/repair

Bird/pest control

Fire/water damage restoration



55.49%

33.83%

10.68%

When outsourcing services, do you have input on the specific products and equipment that will be

utilized within your facility?

Yes, I specifya list of...

No, I trust myservice...

N/A

0% 10% 20% 30% 40% 50% 60%

55.49%

33.83%

10.68%


Yes, I specify a list of specific brands and products to be used in my facility(s).

No, I trust my service provider to utilize appropriate equipment and supplies.

N/A



42.73%

37.98%

10.09%

9.20%

When selecting an outsourced service provider, which characteristic is most important?

Reputation

Pricing

Certifications

One-stop shop(complete...

0% 10% 20% 30% 40% 50%

42.73%

37.98%

10.09%

9.20%


Reputation

Pricing

Certifications

One-stop shop (complete integrated facility services)



74.18%

36.20%

26.71%

What baseline/benchmarks do you use for expected cleaning task times?

Check all that apply.

Facility/personalexperience

Historical data

ISSA 612Cleaning Tim...

0% 10% 20% 30% 40% 50% 60% 70% 80%

74.18%

36.20%

26.71%


Facility/personal experience

Historical data

ISSA 612 Cleaning Times Book



58.46%

38.87%

31.75%

6.23%

Which of the followingworkloading/assignment systems do you

use in your facility(s)? Check all that apply.

Zone cleaning

Team cleaning

Combination/Hybrid system

Gang cleaning

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

58.46%

38.87%

31.75%

6.23%


Zone cleaning

Team cleaning

Combination/Hybrid system

Gang cleaning



79.23%

76.85%

14.54%

10.68%

2.37%

What type of quality assurances do you use in your facility(s)? Check all that apply.

Observation/supervision

Taskchecklist/cl...

Application/software for...

Analyticaldata from...

None

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

79.23%

76.85%

14.54%

10.68%

2.37%


Observation/supervision

Task checklist/cleaning schedule

Application/software for mobile devices

Analytical data from equipment (usage and/or performance data)

None



48.96%

36.20%

27.89%

21.66%

16.91%

What portable technology do your employees utilize for their job?


Two-way radios

Smartphone

None

Tablet

Workloading,inspection, ...

0% 10% 20% 30% 40% 50% 60%

48.96%

36.20%

27.89%

21.66%

16.91%


Two-way radios

Smartphone

None

Tablet

Workloading, inspection, and scheduling software



33.53%

17.51%

19.29%

13.35%

9.79%

6.53%

How many full-time employees work in your cleaning/maintenance department?

10 or less

11-24

25-49

50-99

100-199

200+

0% 10% 20% 30% 40%

33.53%

17.51%

19.29%

13.35%

9.79%

6.53%


10 or less

11-24

25-49

50-99

100-199

200+



33.53%

47.48%

8.90%

4.75%

2.37%

1.19%

1.78%

How many part-time employees work in your cleaning/maintenance department?

None

1-10

11-24

25-49

50-99

100-199

200+

0% 10% 20% 30% 40% 50% 60%

33.53%

47.48%

8.90%

4.75%

2.37%

1.19%

1.78%


None

1-10

11-24

25-49

50-99

100-199

200+



2.97%

10.09%

16.32%

20.47%

14.24%

13.06%

6.23%

4.45%

12.17%

What is the STARTING hourly wage for employees in your facility(s)?

Less than $8.00

$8.00-$8.99

$9.00-$9.99

$10.00-$10.99

$11.00-$11.99

$12.00-$12.99

$13.00-$13.99

$14.00-$14.99

More than$15.00

0% 10% 20% 30%

2.97%

10.09%

16.32%

20.47%

14.24%

13.06%

6.23%

4.45%

12.17%


Less than $8.00

$8.00-$8.99

$9.00-$9.99

$10.00-$10.99

$11.00-$11.99

$12.00-$12.99

$13.00-$13.99

$14.00-$14.99

More than $15.00



9.50%

16.91%

13.95%

12.46%

10.39%

8.90%

6.82%

4.15%

5.93%

What is the AVERAGE hourly wage for employees in your facility(s)?

Less than$10.00

$11.00-$11.99

$12.00-$12.99

$13.00-$13.99

$14.00-$14.99

$15.00-$15.99

$16.00-$16.99

$17.00-$17.99

$18.00-$18.99

$19.00-$19.99

More than$20.00

0% 10% 20% 30%

9.50%

16.91%

13.95%

12.46%

10.39%

8.90%

6.82%

4.15%

5.93%

1.19%

9.79%


Less than $10.00

$11.00-$11.99

$12.00-$12.99

$13.00-$13.99

$14.00-$14.99

$15.00-$15.99

$16.00-$16.99

$17.00-$17.99

$18.00-$18.99


1.19%

9.79%

$19.00-$19.99

More than $20.00


89.91% 303

53.12% 179

14.84% 50

7.72% 26

What background checks do you use during the hiring process?


Criminal record

Drug screening

Credit report

None

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

89.91%

53.12%

14.84%

7.72%


Criminal record

Drug screening

Credit report

None



96.74%

66.17%

58.16%

1.78%

What type of training do you offer employees in your facility(s)?


Hands on

Online/video

Classroom

None

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

96.74%

66.17%

58.16%

1.78%


Hands on

Online/video

Classroom

None



94.07%

53.41%

28.19%

12.46%

Who provides training for your cleaning/maintenance staff? Check all that apply.

In-housetrainers/sup...

Distributor/vendors

Onlinetraining...

Third party

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

94.07%

53.41%

28.19%

12.46%


In-house trainers/supervisors

Distributor/vendors

Online training provider

Third party



42.14%

42.14%

11.87%

2.97%

0.89%

What percent of your operating budget is spent on cleaning/maintenance equipment and supplies (purchase and maintenance)?

1%-20%

21%-40%

41%-60%

61%-80%

Over 80%

0% 10% 20% 30% 40% 50% 60%

42.14%

42.14%

11.87%

2.97%

0.89%


1%-20%

21%-40%

41%-60%

61%-80%

Over 80%




36.50%

37.09%

21.66%

4.75%

Which of the following describes your role in the purchasing of equipment and supplies?

I have solepurchasing...

I specify orrecommend...

I approvepurchases.

I am notinvolved in...

0% 10% 20% 30% 40%

36.50%

37.09%

21.66%

4.75%


I have sole purchasing authority.

I specify or recommend purchases.

I approve purchases.

I am not involved in purchasing of equipment and supplies.



24.33%

12.17%

55.19%

8.31%

Has your purchasing process changed in recent years?

Yes, it's morecentralized,...

Yes, it's morecentralized,...

No, I'm stillresponsible ...

N/A

0% 10% 20% 30% 40% 50% 60%

24.33%

12.17%

55.19%

8.31%


Yes, it's more centralized, but I still have final say.

Yes, it's more centralized, and my authority has decreased.

No, I'm still responsible for my budget.

N/A



40.06%

36.20%

11.28%

10.39%

2.08%

When selecting equipment for purchase, what is the MOST important factor in your decision?

Select only one answer.

Performance

Quality

Value

Price

Brand

0% 10% 20% 30% 40% 50%

40.06%

36.20%

11.28%

10.39%

2.08%


Performance

Quality

Value

Price

Brand



72.11%

39.47%

29.38%

25.82%

20.18%

16.62%

15.13%

From whom do you purchase cleaning/maintenance products?


Jan/san supplydistributor

Industrialdistributor

Manufacturer(Direct)

Wholesaler

Office supplydealer

Online retailer

Big boxretailer

0% 10% 20% 30% 40% 50% 60% 70% 80%

72.11%

39.47%

29.38%

25.82%

20.18%

16.62%

15.13%


Jan/san supply distributor

Industrial distributor

Manufacturer (Direct)

Wholesaler

Office supply dealer

Online retailer

Big box retailer



55.79%

33.23%

22.55%

22.26%

21.36%

21.07%

12.76%

When purchasing cleaning/maintenance products, from which of the following sources do you purchase ONLINE?


Jan/san supplydistributor

Industrialdistributor

Manufacturer(Direct)

Online retailer

Office supplydealer

Wholesaler

Big boxretailer

0% 10% 20% 30% 40% 50% 60%

55.79%

33.23%

22.55%

22.26%

21.36%

21.07%

12.76%


Jan/san supply distributor

Industrial distributor

Manufacturer (Direct)

Online retailer

Office supply dealer

Wholesaler

Big box retailer



76.26%

73.59%

66.17%

43.03%

25.82%

15.13%

Which of the following do you expect from your distributor/vendor?


Technicalsupport

Product demos

Training

Onlineorders/e-com...

Inventorymanagement

Recyclingprograms

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

76.26%

73.59%

66.17%

43.03%

25.82%

15.13%


Technical support

Product demos

Training

Online orders/e-commerce

Inventory management

Recycling programs



Which of the following products are you responsible for purchasing in your facility(s)?


Cleaners anddisinfectants

Cleaningsupplies (mo...

Handsoap/sanitizers

Restroomdispensers...

Paper products

Carpet careequipment...

Carpet carechemicals

Floorfinish/coatings

FloorPads/supplies

Employees'safety...

Odor controlproducts/chem

Matting

Hard floorcare equipment

Batteries(equipment)

Materialhandling...

Facilitysignage

Uniforms/apparel

Ice and snowremoval

90.88%

90.88%

86.93%

86.32%

85.71%

84.80%

83.28%

82.98%

82.67%

80.55%

79.03%

77.81%

75.68%

65.35%

53.19%

50.76%

50.15%

43.47%

Qualityassurance...

Grounds careequipment

HVACparts/equipment

Pest/birdcontrol

Hand dryers

Measurementequipment...

41.95%

38.30%

38.30%

37.99%

34.35%

31.61%


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


90.88%

90.88%

86.93%

86.32%

85.71%

84.80%

83.28%

82.98%

82.67%

80.55%

79.03%

77.81%

75.68%

65.35%

53.19%

50.76%

50.15%

43.47%

41.95%

38.30%

38.30%


Cleaners and disinfectants

Cleaning supplies (mops, microfiber, carts, can liners)

Hand soap/sanitizers

Restroom dispensers (paper, soap)

Paper products

Carpet care equipment (including vacuums)

Carpet care chemicals

Floor finish/coatings

Floor Pads/supplies

Employees' safety equipment

Odor control products/chemicals

Matting

Hard floor care equipment

Batteries (equipment)

Material handling equipment

Facility signage

Uniforms/apparel

Ice and snow removal

Quality assurance programs/tools

Grounds care equipment

HVAC parts/equipment

Which of the following products are you responsible for purchasing in your facility(s)?

(continued)



87.83%

67.36%

60.53%

54.01%

50.74%

32.94%

22.85%

What resources do you use to learn more about the cleaning/facility

management industry?

Trade media(e.g.,...

Distributors

Networkingwith other...

Manufacturers

Industry tradeshows

Industryassociations

Social mediaoutlets (e.g...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

87.83%

67.36%

60.53%

54.01%

50.74%

32.94%

22.85%

Trade media (e.g., magazines, websites, e-Newsletters)

Distributors

Networking with other industry professionals

Manufacturers

Industry trade shows

Industry associations

Social media outlets (e.g., LinkedIn, Twitter, Facebook, YouTube)




Documents

Diving into Facility Manager Decisions · To conduct the 2016 CMM In-House/Facility Management Benchmarking Survey, CMM editorial staff distributed the survey in February via email