Your partner for cash-freeservice en routeDKV Euro Service

Ratingen, June 16, 2016

Facts & Figures

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Revenue (in EUR, 2015)

5.8 billion

Number of employees

approx. 400

Number of customers

> 120,000

Number of DKV CARDs & on-board units

Number of DKV acceptance points

Number of countries with DKV acceptance points

> 2.5 million

42

approx. 60,000

3.9

2009

4.1

2009

4.63.7

2008

3.3

200720062005

5.0

2011

4.3

2011

5.3

2012

5.5

20112009 20132013

2014

6.3*

(5.8)

5.7

*Revenue at the diesel price level of 2014

20152010 2012 2014

Revenue development

At home everywhere

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Our field service and sales offices are available Europe-wide to answer all your questions!

The customer perspective - Valid data as a starting point

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Constant review of the DKV brand experience with the annual DKV customer barometer

Over 10,000 DKV customers reflect how the brand is experienced at the most important touch points

Surveys serve to monitor success and are the foundation for continuous improvement

* Carried out by the affiliated REMOBIS REFUND SERVICE C.V.

Invoice

After the journey

» eReporting

» Limit control

» Regular value added tax refund (NE)*

» Net invoicing programme (NIP)*

» Fuel tax refunds

» eInvoicing

Before the journey

» DKV MAPS / Route planner

» DKV APP

» POI Navigation data

» Electronic driver's license check

During the journey

» Refuelling

» CO2 neutral fuelling

» Toll service for motorways, bridges and tunnels

» Breakdown assistance

» Combined transport

» Park service

» Ferry service

» Rental service

» Repair service

» Tyre service

» Cooling system service

» Tank cleaning service

» Cleaning service

» …

The comprehensive carefree packageYou drive, we care

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Invoice

Online

plan

ning

Refuelling Toll service

motorways Toll service

bridges + tunnels

Refund Service

Invoice

eReporting

Breakdown

assista

nce

Access to the largest, most extensive cross-brand network of filling stations

Over 43,000 cross-brand filling stations and truck stops tested for price and quality

Optimum route planning on the road thanks to DKV MAPS

Supply concepts that are optimally priced and synchronised to the individual fuelling habits of our customers

DKV FUEL Your ticket to the industry’s largest supply network

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Discount advantages in many countries, i. e. TIS PL in France

DKV TOLL

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DEAT DK SE FR ES IT CZ PLGBBE NLL

FR

Quick and cash-free payment of motorway, tunnel, bridge and ferry fees

All tolls across Europe through one provider

More liquidity Immediate refunds of foreign value added tax

More cost controlAn intelligent all-round service with full cost transparency and no hidden cost factors, including a unique cost airbag

Another advantage of DKVFuel tax refunds in Belgium, France, Italy, Slovenia, Spain und Hungary

2 refund variations Receive credit before or after the refund from tax authorities

More comfort All-round service – Verification, submission and refund of VAT by experienced tax experts from 35 countries

Better overviewConstant access to all data including data archives via DKV eReporting

DKV REFUND Optimum liquidity advantage for more freedom

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P

+

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DKV VEHICLE SERVICES DKV ASSIST

DKV SUSTAINABILITY

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Recharge and refuel with the DKV CARD +CHARGE

Climate-neutral refuelling with the DKV CARD CLIMATE - 100% offset of CO₂ emissions

DKV CARD +CHARGE DKV CARD CLIMATE

Thank you for your attention