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Document #06-1CEnrollment & Switching Process(via Uniform Electronic Transaction)
Customer
Supplier
Distribution Company
Customer authorizes enrollment
Supplier sendsEnrollmentRequest to
Distribution Company
Distribution Companyreceives Enrollment
Request from Supplier
Distribution Companyprocesses the Enrollment
Request
Page2
Enrollment Request contains the
required elements
Distribution Companysends Enrollment
Rejection to Supplier
No
Supplier receivesEnrollment Rejection
Customer enrolledwith another
Supplier
Distribution Companyprocesses the Enrollment
Request
Yes
No
Yes
Distribution Companysends DropRequest to Supplier 1
Supplier 1 receivesDrop Request
Supplier 1 sendsDrop Confirmation to the Distribution
Company
Distribution Companyreceives DropConfirmation
1
Document #06-1CEnrollment & Switching Process(via Uniform Electronic Transaction)
Customer
Supplier
Distribution Company
New Supplier receivesEnrollment
Confirmation
Page1
Distribution Companysends Enrollment
Confirmation to new Supplier
Distribution Companysends enrollment
confirmation letterto the customer
Page4
Customer notifies theDistribution Company to rescind enrollment
and return to Distribution Company
service
Yes
Customer receivesenrollment
confirmation letter
Customer wants to rescinds enrollment
Y/N
Yes
No furtheraction required
No
Customer wants to remain with
previous Supplier
Customer was enrolled
with another Supplier
Y/N
Yes
No
Page3
2
Document #06-1CEnrollment & Switching Process(via Uniform Electronic Transaction)
Customer
Supplier
Distribution Company
Distribution Companysends Drop
Request to supplier
Supplier receives DropRequest
Supplier processesDrop Request and sends
Drop Confirmation
Distribution Companyreceives Drop Confirmation
Page2
Distribution Companyprocesses the
customer’s rescission
3
Document #06-1CEnrollment & Switching Process(via Uniform Electronic Transaction)
Customer
Supplier
Distribution Company
Page2
Distribution Companyprocesses the
customer’s rescission
Customer notifies theDistribution Company to rescind enrollment and continue with the
previous Supplier
Distribution Companysends Drop
Request to Supplier 2
Distribution Companysends Enrollment
Request to Supplier 1
Supplier 2 receivesDrop Request
Supplier 2 processesDrop Request
and sends Drop Confirmation
Distribution Companyreceives Drop Confirmation
Supplier 1 receivesEnrollment Request
Supplier 1 processesEnrollment Request
and sends EnrollmentConfirmation
Distribution Companyreceives Enrollment
Confirmation
4
Document #06-1C
Drop(initiated by customer)
Customer
Supplier
Distribution Company
Customer terminatescontract
with supplier
Supplier sendsdrop
transaction to Distribution Company
Distribution Companyreceives drop
transaction from the Supplier
Distribution Companyprocesses the drop
transaction
Transaction contains the correct
validation elements
Distribution Companysends reject
transaction to supplier
No
Yes
Distribution Companysends drop
confirmation to customer
Customer decidesto rescinds
drop
Distribution Companysends drop
response transaction to supplier
Supplier receivesdrop response
transaction
No further actionrequired by customer
Yes
Page2
Supplier receivesreject transaction
No
Document #06-1CDrop
(initiated by customer)
Customer
Supplier
Distribution Company
Customer contactsDistribution Company
to rescind drop
Page1
Distribution Companyprocesses the
customer’s droprescission
Distribution Companysends enrollment
transaction to supplier
Supplier receivesenrollment and sends
functional acknowledgement
Distribution Companyreceives functionalacknowledgement
Supplier processesenrollment and sendsenrollment response
Distribution Companyreceives enrollment
response
Document #06-1CDrop
(initiated by supplier)
Customer
Supplier
Distribution Company
Supplier sendsdrop
transaction to Distribution Company
Distribution Companyreceives drop
transaction from the Supplier
Distribution Companyprocesses the drop
transaction
Transaction contains the correct
validation elements
Distribution Companysends reject
transaction to supplier
No
Yes
Distribution Companysends drop
confirmation to customer
Customer rescindsdrop
Distribution Companysends drop
response transaction to supplier
Supplier receivesdrop response
transaction
No further actionrequired by customer
Yes
Page2
Supplier receivesreject transaction
No
Document #06-1CDrop
(initiated by supplier)
Customer
Supplier
Distribution Company
Customer contactsDistribution Company
to rescind drop
Page1
Distribution Companyprocesses the
customer’s droprescission
Distribution Companysends enrollment
transaction to supplier
Supplier receivesenrollment
Supplier processesenrollment and sendsenrollment response
Distribution Companyreceives enrollment
response
