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Document #06-2HEnrollment Process(via Uniform Electronic Transaction)
Customer
Supplier
Distribution Company
Customer authorizes Enrollment
10.3.2.1
Supplier sendsEnrollment Request to Distribution Company
(10.3.2.2)
Distribution Companyreceives Enrollment
Request from Supplier
Distribution Companysends Enrollment
Rejection to Supplier (10.3.2.5) (10.3.2.6)
(10.3.2.8)
No
Supplier receivesEnrollment Rejection
YesAccount identity confirmed(10.3.2.3)
No
Yes
Contains the required
elements and account is eligible
(10.3.2.4 and 10.3.2.5)
PendingEnrollment(10.3.2.5)
First Inenrollment
process(10.3.2.5)
Yes
Yes
No
No
Revised 8/21/2006
1
Customer currently being
served by another Supplier
(10.3.2.5)
Yes
No
2
3
1
Document #06-2HEnrollment Process(via Uniform Electronic Transaction)
Customer
Supplier
Distribution CompanyRevised 8/21/2006
Distribution Companysends Drop Request to
current (First-in) or pending (Last-in)
Supplier (1)(10.3.2.5)(10.3.2.7)
Supplier (1) receives Drop Request
1
Distribution Companysends Enrollment
Confirmation to new Supplier
(10.3.2.5)(10.3.2.7)
New Supplier receivesEnrollment
Confirmation
2
4
5
No
Supplier (1) is required to send Drop
Confirmation to the Distribution Company
(10.3.2.13)
Distribution Company receives Drop Confirmation
No further action is required
Supplier (1) sends Drop Confirmation
to Distribution Company
Yes
3
YesAccount
confirmed(10.3.2.13)
Suppliersends Drop
Rejection to DistributionCompany
No
Distribution Company receives Drop
Rejection
2
Document #06-2HEnrollment Process(via Uniform Electronic Transaction)
Customer
Supplier
Distribution Company
Supplier required to send
confirmation letter to Customer
(10.3.2.11)
No furtheraction required
Supplier sends enrollment confirmation
letter to Customer(10.3.2.11)
Customer receivesenrollment
confirmation letter(s)
Distribution Companysends enrollment
confirmation letterto Customer(10.3.2.11)
Distribution Company required to send
confirmation letter to Customer
(10.3.2.11)
No furtheraction required
No
Yes
Customer wants to Rescind enrollment
No furtheraction required
No
Customer permitted to
Rescind enrollment(10.3.2.9)
No furtheraction required
Yes
No
No
Yes
Revised 8/212006
5
4
6Yes
3
Document #06-2HEnrollment Process(via Uniform Electronic Transaction)
Customer
Supplier
Distribution Company
Customer notifies theDistribution Company to Rescind enrollment and continue with current
supplier(10.3.2.10)
Yes
Customer iscurrently served by
another Supplier
No
Revised 8/21/2006
6
Supplier receives Drop Request
Distribution Companysends Drop
Request to Supplier(10.3.2.9)
Distribution Companyprocesses the
customer’s Rescission(10.3.2.9)
Customer notifies theDistribution Company to Rescind enrollment and
continue with Distribution Company service
(10.3.2.10)
8
Account confirmed(10.3.2.13)
Suppliersends Drop
Rejection to DistributionCompany
No
Distribution Company receives Drop
Rejection
7
4
Document #06-2HEnrollment Process(via Uniform Electronic Transaction)
Customer
Supplier
Distribution CompanyRevised 8/21/2006
8
Distribution Companyprocesses the
Customer’s Rescission
Distribution Companysends Drop
Request to new Supplier (2)(10.3.2.9)
Distribution Companysends Reinstatement
Request to current Supplier (1)(10.3.2.10)
New Supplier (2) receives and processesDrop Request
No
Supplier is required to send
Drop Confirmation to the Distribution Company
(10.3.2.13 or 10.3.2.17)
Distribution Company receives Drop Confirmation
No further action is required
Supplier sends Drop ConfirmationYes
7
10
Account confirmed(10.3.2.13)
New Suppliersends Drop
Rejection to DistributionCompany
No
Distribution Company receives Drop
Rejection
9
5
Document #06-2HEnrollment Process(via Uniform Electronic Transaction)
Customer
Supplier
Distribution CompanyRevised 8/21/2006
Current Supplier (1) receivesReinstatement Request
Current Supplier (1) processesReinstatement Request
and sends ReinstatementConfirmation
Distribution Companyreceives Reinstatement
Confirmation
10
No
New Supplier is required to send
Drop Confirmation
(8.3.2.17)
Distribution Company receives Drop Confirmation
No further action is required
New Supplier sends Drop ConfirmationYes
9
Account confirmed(10.3.2.13)
Current Suppliersends Reinstatement
Rejection to DistributionCompany
No
Distribution Company receives Reinstatement
Rejection
Yes
6
