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In the private sector, customers expect to interact with businesses through digital channels that provide immediate access to
information and rapid response times. The US Federal government serves vastly larger customer and employee bases and is
subject to complex regulatory requirements, which often results in time-consuming paper processes and frustrating experiences
for customers and employees.
The massive scale of government agency employee and customer bases demands a more streamlined process that allows
agencies to prepare, manage and execute documents instantly without the backlog that paper processes create. Federal
agencies have reduced contract turnaround times by 95 percent or more by going digital. DocuSign for Federal Government
empowers agencies to transform paper-based processes and deliver a more efficient and satisfying experience to customers,
businesses, employees and other agencies.
Gain Immediate VisibilityEven if your federal agency is already using electronic signature,
simply sending documents around using email and waiting for
approvals creates unnecessary delays. With DocuSign you can sign,
send, and track the status of documents in real time, accelerating
internal and external agency processes. During peak procurement
season, federal agencies have thousands of complex contracts to
manage. Streamline the process of putting agreements in place for
vendors and partners, bringing all your documents together in a
single place that is accessible 24/7 from anywhere. Obtain a more
granular view of the entire contract process and confirm approvals in
real time.
Reduce Operating CostsGoing digital creates significant opportunities to save the costs
associated with couriers, printing, faxing, scanning, and paper
storage. DocuSign integrates with existing systems for more
effective digital records management. The cost savings and speed of
DocuSign allow you to redeploy resources to more strategic projects.
Trust Industry-leading Security Customers expect federal agencies to protect their sensitive
information. You can trust DocuSign to keep your data secure.
DocuSign offers the broadest portfolio of deployment, storage and
security options, including the DocuSign Cloud, hybrid, private
cloud and TSCP Bridge cross certified X.509 Signature Appliance,
to meet data privacy, data residency, regulatory and signer
authentication requirements. DocuSign uses world-class data
encryption practices and meets or exceeds the most stringent
security standards, including: FedRAMP (FedRAMP Authorized),
Section 508, ISO 27001, PCI DSS, and SOC certified.
DocuSign offers dedicated infrastructure for federal agencies within
U.S. data centers. Our industry-leading digital signature solutions
allow you to share, retain and control access to documents
with AES-256, the industry’s strongest encryption standard and
authenticate with agency-issued PIV cards. DocuSign offers
unparalleled availability with more than 99.99%+ uptime and
consistently high performance, even during peak loads. DocuSign
is the only digital signature provider with no maintenance
downtime and carrier-grade architecture.
DocuSign for Federal Government
INDUSTRY BRIEF
About DocuSign
DocuSign® is changing how business gets done by empowering anyone to send, sign and manage documents anytime, anywhere, on any device with trust and confidence. DocuSign and Go to keep life and business moving forward.
For U.S. inquiries: toll free 866.219.4318 | DocuSign.com
For EMEA inquiries: phone +44 203 714 4800 | email: [email protected] | docusign.co.uk
For APAC inquiries: phone +61 2 9392 1998 | email: [email protected] | docusign.com.au
Copyright © 2003-2017 DocuSign, Inc. All rights reserved. DocuSign, the DocuSign logo, “The Global Standard for Digital Transaction Management”,
“Close it in the Cloud”, SecureFields, Stick-eTabs, PowerForms, “The fastest way to get a signature”, The No-Paper logo, Smart Envelopes, SmartNav, “DocuSign It!”, “The World
Works Better with DocuSign” and ForceFields are trademarks or registered trademarks of DocuSign, Inc. in the United States and or other countries. All other trademarks and
registered trademarks are the property of their respective holders.
Follow Us:
Federal Government Use CasesWith DocuSign you can automate a wide variety of processes, including:
Application for Services Inter-agency Agreements Internal Processes
For More Information
Contact your account executive to learn more about how DocuSign can help you accelerate mission delivery while providing a seamless and
delightful customer experience to citizens, businesses, and other agencies.
• Citizenship & Visa Applications
• Passport Applications
• Grant Applications
• Loan Applications
• FHA Loans
• Social Security
• Medicare
• Developmental Disability Services
• Procurement
• Statements of Work
• Master Service Agreements
• RFP process management
• Purchase orders
• Memorandums of understanding
• Research and data analysis requests
• Multi-agency contracts (MACs)
• Multiple Award Schedule (MAS) contracts
• Government wide acquisition
contracts (GWACs)
• Employee recruitment and onboarding
• Benefits enrollment
• Vacation requests
• Compliance forms
• IT Policy Management
• Asset tracking
• Travel request and reimbursement
Accelerate Mission DeliveryDocuSign allows federal agencies to build end-to-end online
processes to complete approvals, agreements, and transactions
faster, transforming the experience of government. Make it easier for
customers to apply and receive federal services by adding electronic
signing to your existing website, portals, and applications. Deliver
superior service to citizens, businesses, and employees by integrating
DocuSign into the systems and applications already used in federal
agencies. With more than 300 out-of-the box integrations, DocuSign
has the most extensive solutions for working with the systems you
already use such as Salesforce, Box, O365, Google, SAP, and Oracle.
Streamline Internal ProcessesCreating more efficient processes for your employees frees up their
time to focus on providing a superior experience to constituents who
need your services. DocuSign can simplify a wide variety of internal
processes, including employee onboarding, benefits enrollment,
procurement processes, and compliance requirements. Enabling
employees to complete paperwork using flexible, intelligent and
easy-to-use workflows through an intuitive user interface reinforces
your agency’s culture as a great place to work. It also gives
managers insight into the status of outstanding documents.
Agency X.509 Cross Certified SignatureThe Digital Signature Appliance is cross certified through the TSCP
Bridge providing X.509 digital signing certificates.
INDUSTRY BRIEF
Technical Specifications Applications and File Types
Microsoft Word, Excel, PowerPoint and Outlook
Microsoft SharePoint and InfoPath
AutoCAD, Bentley MicroStation
PDF, TIFF, XML, and many more
Document/Workflow Management Systems Microsoft SharePoint, K2 and Nintex
OpenText, Oracle, Alfresco and Laserfiche
Siemens Teamcenter, SAP, Adobe LiveCycle
Agile Frameworks, Box, Google Drive, NextDocs
Additional ECMs and industry-specific applications
Signature Features Standard digital signatures (TSCP Bridge)
Easily verifiable Digital Signatures
Proof of identity, intent and integrity
Multiple signers per document
Customizable signature block
Unattended and batch signing
Audit trail and secured time stamps
Authentication Methods User Name/ Password
Single Sign On
One-Time Password (OTP)
Tokens (Smart Cards, USB-based security tokens)
Biometric
RADIUS or OATH-based authentication
ID Dataweb
SAML 2.0
Certification Authority (CA) TSCP Bridge Cross Certification
DocuSign DSA Internal (controlled-trust)
Subordinate CA or External CA
Signing Key and X.509 Certificate Management
Key-Management; Private-key Operations
SHA 256 Document Encryption
Policy & Procedure Employee
Provisioning/Revocation
Certificate Revocation List, Time Stamp Authority
Supported APIs DocuSign DSA Signature API (SAPI®) Web Services
Ready (OASIS DSS,
Adobe Roaming ID ASSP, and SPML)
Microsoft CAPI and CAPI-NG PKCS#11
JCA/JCE
User Directories Microsoft Active Directory
LDAP-based Directories
Active Directory Federation Services (ADFS)
Directory Independent Installation
Security and Digital Standards NIST FIPS 140-2 level 3 validated appliance
FIPS 186 and ETSI TS 101 733
DoD JITC PUBLIC KEY INFRASTRUCTURE (PKI)
Common Criteria EAL 4 + evaluation for SSCD
(Secure Signature Creation Device) certification
eSIGN, eIDAS, UETA, FDA 21 CFR Part 11
TSCP Information Labeling Data Handling Specification
Additional Features High availability and load balancing
Supports unlimited number of signers
High performance signing
Physical Dimensions (DocuSign DSA) 1U Rack-Mountable -18.9” x 22.0” x 1.8”/ 47.9cm x 55.9cm x 4.5cm (28 lbs / 12.7 kg)
4U Rack-Mountable - 19.0” x 17.5” x 7.0” / 48.3cm x 44.5cm x 17.8cm (30 lbs / 13.6 kg)
Organization or Subordinate CA Cross Certification