101
Dog Welfare Officer Training Senior Staffy Club Charity No: 1156723 2020

Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

  • Upload
    others

  • View
    3

  • Download
    0

Embed Size (px)

Citation preview

Page 1: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

0

Dog Welfare Officer

Training

Senior Staffy Club Charity No: 1156723

2020

Page 2: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

1

Dog Welfare Officer Training

1. Overview of Charity

General Overview of Charity

Different Departments

Who is who

2. Data protection

Recording information

Passing on information

3. Codes of Practice

Welfare of Dogs

4. Equipment / Food

5. Use of Vehicle

Insurance

Accidents

Equipment and maintenance

6. Volunteer walkers

Advertising

Paperwork / Induction

Walkers FB Group / Monitoring

Page 3: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

2

7. Intakes

Intake processes

Arrival at the kennels

Paperwork

Settling in

Initial assessment of dog

Suitable equipment

Guidance for walkers

Recording Information

8. Health and Vet Care

Initial Health Check

Follow up vet care / operations

9. Continuous Assessments / Behavioural Work

Action Plans for dogs

Resources available

10 Ready for Adoption

Website Write Ups

Working with Adoption Application Team

Meet and Greets

Adoption paperwork

Page 4: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

3

11 Post Adoption

Follow Up Calls

Dealing with concerns

Microchip / Vax Cards / Insurance

Happy Endings

12 Moving on to Foster Homes

Working with the Foster Team

Equipment Pack / Foster Handover Forms

Recording Information

Appendix

1. Welfare of Dogs

2. Hilderstone Walkers Forms

3. Worcester Walkers Form

4. Tetanus Forms

5. Surrender Form

6. Initial Assessment Form

7. Vet Check List

8. Ongoing Action Plan Form

9. Adoption Form

10. Foster Handover

Page 5: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

4

Welcome!

We would like to start your training with formally welcoming you

to Senior Staffy Club and thanking you so much for wanting to

be involved, for being willing to give up your own time and

being happy to commit to Senior Staffy Club and the dogs it

aims to help. We always say it, and we will keep saying it;

‘We really could not achieve what we do without people like you

who give their support, commitment and love to help us to do

it.’

You are now part of an amazing family and an amazing team,

who by working together, using their own strengths, skills and

interests, manage to deliver the most amazing outcomes.

Thank you so much!

The SSC Committee x

Page 6: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

5

1) Overview of Charity

Senior Staffy Club rescues and re-homes Staffordshire bull terriers

and Staffy cross dogs that are aged 7 years and older. The charity

started from small beginnings and have successfully re-homed over

300 senior dogs since 2013. Many of these dogs are saved from the

pound after being abandoned by their previous owners.

Senior Staffy Club (SSC) is run entirely by volunteers and we have to

raise all our own funds to enable us to carry out this work and we will

often rescue less fortunate seniors with health issues. Our dogs are

boarded at private kennels in Worcestershire and Staffordshire areas

and we have foster homes throughout the UK.

We ensure each dog is neutered or spayed, vaccinated, treated for

any existing condition and micro-chipped before they are re-homed.

We home check each potential adopter and work extremely hard to

match the right dog with the right person and if the adoption doesn’t

work for any reason we will always take the dog back.

We only take into our care senior dogs aged 7yrs plus. This means

our vet care bills are always quite high as many have illnesses

common amongst older dogs such as potential cancerous lumps,

mammary tumours, dental problems, eye problems. We will treat all

of these in order to get a dog ready for adoption as advised by the

vet, and this can include blood tests, x-rays, scans, specialist eye

treatment and various operations, all of which will be in addition to

routine, neuter / spay, vaccinations and microchips. Being older dogs

some will have conditions that require ongoing medication for the rest

of their lives such as Cushing’s Disease, which require medication

paying for monthly and we often continue to cover costs for

medication when they are adopted to enable them to get forever

homes. Each case is considered on an individual basis.

Page 7: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

6

Also due to taking in elderly dogs we do sometimes have to care for

them until they pass away as some have issues such as aggressive

cancers that are inoperable and which then also means they cannot

be adopted. In these scenarios they will remain in our care, in a foster

home, until it is time for them to pass away peacefully whilst being

cared for. We also have to pay for and provide kennelling for dogs

until we have a suitable foster home or forever home for them.

Senior Staffy Club is committed to caring for the seniors they take in

for life, and will strive to find them a permanent loving home no matter

how long that takes.

Different Departments

We are delighted you want to part of the Senior Staffy Club family and want to volunteer your time to enable us to deliver our best. We currently have the following depts;

Trustees /Committee

Admin

Facebook Workers

Foster Team

Adoption Applications Team

Stafford Kennels

Worcester Kennels

Behaviourist

Volunteer Training

Website

Fundraising

Intakes

As Senior Staffy Club has grown our procedures, policies and the way

we work have changed along the way and continue to do so. We are

always evolving to provide the best possible care for the dogs and the

best service to our adopters, supporters and volunteers. Your views,

feedback and ideas are always welcome and we encourage initiative –

so don’t be afraid to speak to your line manager /contact to say if

something in the area in which you work is not working that well, if you

have an idea to improve procedures or simply wish to try a new idea!

Page 8: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

7

Everyone is a volunteer, working around their own ‘normal life’

commitments and everyone has a voice. The people with the best

knowledge are the people in the role and your thoughts, ideas and

solutions will be very welcome!

Who is who?

There are currently 5 committee members, each having a specialism / overview of a specific area;

Julie Blaynee – Chairperson / Intakes

Rachel Bluck – Foster

Julia Kaminski – Foster

Sandra Brown – Admin

Bev Royal – Dog Welfare

Julie Ann Harris – Adoptions

Non Committee members with specific roles;

Dennis Lee – Treasurer

Kate Lee – Volunteer Training

Elaine Kingston – Facebook Page Manager

Gaynor Osbourne – Worcester Dog Walker Co-ordinator

Katie Russi – Hilderstone Dog Welfare Officer

Michael Rutherford - Website

Page 9: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

8

2) Data protection

Before moving to the more specific details of your role we need to

ensure you fully understand the Data Protection Policy of Senior Staffy

Club.

We deal with a lot of personal information from lots of people including:

People asking us to rehome their dogs;

Adopters

Fosterers

Volunteers

Home Visitors

Donators

There are various places the different information we receive gets

recorded but the main system used is our Google Drive and this will be

the main one that you will use.

Recording information

Information is stored in the Google Drive and you will have access to the

relevant areas you need to enable you to perform your role.

All information you record should be recorded accurately, should only be

recorded in the Google Drive and not on your own computer, and should

be removed in accordance with the timescales set out in our Privacy

Policy which is shown below.

Passing on information

Information stored in any of the systems we use is personal and private

and should not be passed on in anyway without express permission.

Page 10: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

9

The forms we use have a disclaimer on them to say we will only use the

information provided to enable us to deliver the service requested; i.e.

adopters information will be passed to a home visitor so that can be

carried out, and so we will have express permission for that to be done.

However, outside of the actions needed to deliver our service additional

permission will need to be sought from the owner of the information, and

the committee, before disclosing this information elsewhere. Failure to

do this is a breach of the Data Protection policy and could cause the

Charity to have action taken against them and be fined – so if you are in

any doubt please ask your line manager before disclosing any

information. .

*****IMPORTANT – PLEASE ENSURE YOU READ THE PRIVACY

POLICY BELOW *****

Any questions in relation to this please ask Training or your Line

Manager

Page 11: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

10

Senior Staffy Club Privacy Policy

How we respect privacy when we deal with personal information

collected by our organisation

This Privacy Policy applies to information we, Senior Staffy Club, collect

about individuals who interact with our organisation. It explains what

personal information we collect and how we use it.

If you have any comments or questions about this notice, feel free to

contact us at [email protected]

1. Personal data that we process

The following table explains the types of data we collect and the legal

basis, under current data protection legislation, on which this data is

processed.

Purpose Data (key

elements)

Basis

Enquiring

about our

organisation

and its work

Name, email,

message

Legitimate interests - it is necessary for us to

read and store your message so that we can

respond in the way that you would expect.

Subscribing to

email updates

about our

work

Name, email Consent - you have given your active consent.

Making a

donation

Name, email,

address, payment

information

Legitimate interests - this information is

necessary for us to fulfil your intention of

donating money.

Page 12: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

11

Signing up as

a Kennel

Crusader

Name, email,

address, payment

information

Contract - you have entered into an agreed

relationship with us to retain your details for

the purpose of receiving newsletters / cards

Website

functionality

Website activity

collected through

cookies

Legitimate interests

- it is necessary for us to store a small amount

of information, usually through cookies, to

deliver functionality that you would expect,

such as remembering the contents of your

order before you have fully completed the

process.

Applying to

adopt

Name, address,

email, contact

numbers and

further information

as requested on

the adoption

application form

Legitimate interest – this information is

necessary for us to assess your suitability to

adopt the dog applied for, to organise home

visits and references and for your expectation

of the process to be delivered.

Applying to

foster

Name, address,

and further

information as

requested on the

foster application

form

Legitimate interest – this information is

necessary for us to assess your suitability to

foster a dog from us, to organise home visits

and references and for your expectation of the

process to be delivered.

Buying

merchandise

Name, email,

address, payment

information

Legitimate interests - this information is

necessary for us to fulfil your intention of

purchasing merchandise from us and your

expectation of receiving the items paid for.

Page 13: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

12

Applying to

volunteer

Name, email,

address, contact

number and

further information

as requested on

the volunteering

form

Legitimate interest – this information is

necessary for us to assess your suitability to

volunteer for us, and for your expectation of

being able to volunteer for us.

Applying for

your dog to

be rehomed

by us

Name, email,

address, contact

number and

further information

as requested on

the Intake form

Legitimate interest – this information is

necessary for us to assess the circumstances

of your request, and assess your dog, and for

your expectation of the process to be delivered

2. How we use your data

We will only use your data in a manner that is appropriate considering

the basis on which that data was collected, as set out in the table at the

top of this policy.

For example, we may use your personal information to:

● reply to enquiries you send to us; ● handle donations or other transactions that you initiate; ● where you have specifically agreed to this, send you marketing

communications by email relating to our work which we think may be of interest to you.

Page 14: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

13

3. When we share your data

We will only pass your data to third parties in the following

circumstances:

● you have provided your explicit consent for us to pass data to a named third party;

● we are using a third party purely for the purposes of processing data on our behalf and we have in place a data processing agreement with that third party that fulfils our legal obligations in relation to the use of third party data processors; or we are required by law to share your data.

In addition, we will only pass data to third parties outside of the EU

where appropriate safeguards are in place as defined by Article 46 of the

General Data Protection Regulation.

4. How long we keep your data

We take the principles of data minimisation and removal seriously and

have internal policies in place to ensure that we only ever ask for the

minimum amount of data for the associated purpose and delete that data

promptly once it is no longer required.

The length of time your data will be kept will be dependent upon the

purpose for which it was supplied –

Purpose Time Kept

Enquiring about our organisation and its work

Deleted once the enquiry has been

dealt with appropriately except where we feel the enquiry is in relation to

issues that may require further investigation for the welfare of animals / SSC dogs and it is legitimate for us to

do so and / or we are legally required to do so in which case they will be stored until investigation / legal proceedings

have been completed

Page 15: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

14

Subscribing to email updates about our work

Until consent is withdrawn

Making a donation

For 12 months for accounting purposes / Gift Aid information will be stored for 7

years as required by HMRC

Signing up as a Kennel Crusader

Until consent is withdrawn

Applying to adopt

If the adoption does not go through the information will be deleted immediately or, at your request, be kept for a further month pending further interest in other

dogs If you adopt the dog your information

will be stored for 10yrs.

Applying to foster

If the application is not successful your information will be deleted immediately.

If successful your information will be kept for the duration of you actively fostering for us and for 6 months

afterwards unless you wish to cease fostering when it will be removed

immediately

Buying merchandise

For 12 months for accounting purposes

Applying to volunteer

For the duration of you actively

volunteering for us

Page 16: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

15

Applying for your dog to be rehomed by us

If the process isn’t concluded information will be stored for 1 month in case of further requests to help or will be removed immediately at your request. If the dog is taken into our care your details will be retained for 10years

5. Rights you have over your data

You have a range of rights over your data, which include the following:

● Where data processing is based on consent, you may revoke this consent at any time and we will make it as easy as possible for you to do this (for example by putting ‘unsubscribe’ links at the bottom of all our marketing emails).

● You have the right to ask for rectification and/or deletion of your information.

● You have the right of access to your information. ● You have the right to lodge a complaint with the Information

Commissioner if you feel your rights have been infringed.

A full summary of your legal rights over your data can be found on the

Information Commissioner’s website here: https://ico.org.uk/

If you would like to access the rights listed above, or any other legal

rights you have over your data under current legislation, please get in

touch with us.

Please note that relying on some of these rights, such as the right to

deleting your data, will make it impossible for us to continue to deliver

some services to you. However, where possible we will always try to

allow the maximum access to your rights while continuing to deliver as

many services to you as possible.

Page 17: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

16

6. Cookies & usage tracking

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, egg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Where cookies are used to collect personal data, we list these purposes

in section 1 above, along with other personal data that we collect.

However, we also use some cookies that do not collect personal

information but that do help us collect anonymous information about how

people use our website. We use Google Analytics for this purpose.

Google Analytics generates statistical and other information about

website usage by means of cookies, which are stored on users'

computers. The information collected by Google Analytics about usage

of our website is not personally identifiable. The data is collected

anonymously, stored by Google and used by us to create reports about

website usage. Google's privacy policy is available at

http://www.google.com/privacypolicy.html.

7. Modifications

We may modify this Privacy Policy from time to time and will publish the

most current version on our website. If a modification meaningfully

reduces your rights, we'll notify people whose personal data we hold and

is affected.

Page 18: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

17

3) CODES OF PRACTICE

As Dog Welfare Officer (DWO) your duties will include admittance and assessment of new rescue dogs, and ensuring that, on behalf of SSC, we are following the highest standards of animal care possible. Once a dog is signed over into SSC care we then become the legal owner of the dog until such time as he / she is adopted, and if sadly they are then returned to us for whatever reason we then become the dogs legal owner once again. This means, that like any owner, we need to comply with the Animal Welfare Act 2006, which states amongst many other things, that we ‘are always responsible for our dog’s needs’. If as owners we fail to meet the dogs welfare needs or cause it unnecessary suffering, the Charity may be prosecuted under the Act. Under Section 9 of the Animal Welfare Act 2006 (the Act) you must take such steps as are reasonable in all the circumstances to ensure that the needs of an animal for which you are responsible are met, to the extent required by good practice and which are set out in the Act as follows:

(a) need for a suitable environment

(b) need for a suitable diet

(c) need to be housed with, or apart from, other animals

(d) need to be able to exhibit normal behaviour patterns

(e) need to be protected from pain, suffering, injury and disease.

Many of the duties as set out in the DWO job description (Appendix….) are designed to help you cover these five areas, such as;

Sorting correct and necessary equipment for their stay in kennels; such as appropriate leads, coats, food etc.

Assessment of dogs to identify any behavioural / health needs and their rehoming requirements.

Keeping assessments up to date in light of changing behaviours

Performing regular checks of all dogs on site and administering basic medical treatments such as worm and flea treatments.

Liaising with the Charity’s chosen Veterinary practices/surgeons to arrange health checks and any follow up visits and treatment.

Page 19: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

18

Liaising with Kennel staff to inform them of, and to ensure, any prescribed medication / advice is followed correctly.

Keeping the store room tidy and checking food is in date and safe to use

Organising extra care for dogs – i.e. baths, behaviourist visits, free run fields etc. if and when required, with permission of your Trustee Line Manager

However these tasks are not exclusive or limited as there is no one “perfect” way to care for all dogs because every dog, and every situation, is different, but they all have the same basic needs. It is up to you to find out what each dog’s precise needs are and how to meet them during the assessment period. You must ensure that all the dog’s basic needs are met initially, and then with continuous assessment, and vet checks, build, and develop the appropriate care package for each dog. We will consider this in more detail later in the training pack. We use and pay for private boarding kennels, which will be governed by;

The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 - Guidance notes for conditions for providing boarding in kennels for dogs; However if you have any serious concerns regarding standards at the kennels let your line manager (or any Trustee) know as soon as possible, so that a Trustee can speak to the kennel owners directly to address the issue. ACTION: Please read and familiarise yourself with the booklet ‘The Code of Practice For The Welfare Of Dogs’ at Appendix 1

Page 20: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

19

4)Equipment / Food

As part of your role you will need to manage the supply of food and

necessary equipment, so that the dogs in our care always have access

to what they require to meet their basic needs, and access to anything

they need to address additional needs that have been identified via their

care package.

Equipment such as leads, harnesses, toys, blankets, flea and worm

treatment, coats, brushes as well as food, be it generic or specialised

can be purchased by the Charity and your line manager will discuss with

you how best this is done.

However, as a Charity we have many amazing supporters who love to

donate and help our Seniors, so you should at all times encourage the

use of our Amazon Wish lists. Supporters can access them via our

website, and they are also shared on our Facebook pages regularly. In

addition to basic equipment, if specialist equipment is needed for a dog

this can be added it to it as well and a special appeal made on

Facebook.

The Wish list should be kept up to date each week, with items (food and

equipment) being added and removed as required. Care should be

made in ensuring that we are not overstocking, as space is limited and

‘use by dates’ come round quickly! Your line manager will supply you

with the necessary information to allow you access to the Wish lists to

be able to update them.

Page 21: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

20

5) Use of Vehicle

Each of the kennel sites that SSC uses is allocated a vehicle for the safe

transportation of the dogs. The vans provided have 2 / 3 cages in them,

Insurance

No one should use these vehicles unless and until they have been

added to the van insurance policy. The general criteria for a driver to

be added is that they are aged over 30yrs and have a full, clean

driving licence, although if a driver is under 30yrs they can be added

in certain circumstances which you should discuss fully with your Line

Manager as this could affect the insurance cost and cover.

On commencement of your Dog Welfare Officer role your line

manager will arrange for you to be added to the Charity vehicle

insurance and will inform you of when you are fully covered to drive

the vehicle. You should NOT drive the vehicle until told you are

allowed to do so.

You should discuss with your line manager where it is you intend the

vehicle to be kept when it is not being driven. You can keep the

vehicle at your own home but this should be agreed to, so that your

line manager can ensure that the insurer is aware of this and it is on

the policy. The vehicle should not be kept anywhere other than the

address agreed to without giving your line manager prior notice so

that the insurers can be made aware, as it may affect our policy if

they are not informed.

If you wish to allow another volunteer to the drive the vehicle in order

to assist you in your role again you should inform your line manager.

The volunteer should NOT drive the vehicle until you have had

confirmation that they have been added to the insurance policy and

are ok to do so.

**The vehicle can only be used for Senior Staffy Club

related business and the transportation of Senior Staffy

Club dogs**.

Page 22: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

21

Accidents

The vehicle has Green Flag Rescue cover in case of a break down,

details of which should be kept to hand in the vehicle, and we suggest

that you have the contact number and policy number stored in your

phone as a back-up.

In the event of an accident you should contact the insurance

company (again details should be kept to hand in the vehicle and

stored in your phone) and inform Julie Blaynee or any other Trustee

asap.

Vehicle equipment and maintenance

You should insure the vehicle has all the necessary equipment you

may need for health and safety, and to deal with the dogs, stored in

the vehicle.

QUESTION: What equipment do you think should be in kept in

the vehicle?.

Whilst no one is expecting the vehicle to be ‘showroom’ clean you

should ensure that it is tidy and presentable, inside and out as you

are representing Senior Staffy Club whilst using the vehicle and a

professional appearance is required.

You will be informed by Main Office when the vehicle is due its MOT

and it should be taken to a local garage in a timely manner to get it

done. The vehicle CANNOT be used without a current MOT.

Page 23: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

22

Any general maintenance that is needed in between MOTs you

should highlight to your line manager, and you should ensure the

problem is resolved asap. It is not acceptable to leave or ignore

maintenance issues as it will create health and safety issues, and

insurance issues in the event of an accident, and it may make the

vehicle illegal to drive, which again will affect insurance cover. It is

your responsibility to ensure the vehicle is road worthy and properly

maintained at all times. Any costs will of course be covered by Senior

Staffy Club.

Page 24: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

23

6) Volunteer Walkers

Advertising

Being a volunteer yourself you will already know how important

volunteers are to the work we can achieve. Part of your role as Dog

Welfare Officer is the recruitment of volunteer walkers to care for the

dogs at kennels. The Senior Staffy Club criteria is that as a minimum

each dog should have at least one 40 minute walk a day – but the

more walks and / or interaction the dogs can have in the day the

better. Therefore the more walkers we can recruit the happier the

dogs will be!

You will need to have at least 10-15 walkers on your list at all times,

this is so you are able to arrange for at least one walker to go each

day. That number will also give you additional capacity, bearing in

mind that at peak holiday times walkers may not be available as

much, that walkers who can go on weekdays are often fewer than

those who can go at weekends, and that in the winter some walkers

may not wish to attend as often.

Ideally you should aim for 30 walkers on the list so that two walkers

can go each day (at different times), you have enough cover for main

holiday periods, or in order that walkers can ‘buddy up’ when the

kennels are full to share the workload.

We continually advertise for walkers on our website, and you can ask

the Social Media Team to post targeted requests for walkers on our

Facebook pages, Instagram and Twitter at regular intervals. If you

feel more specific local advertising would help we have volunteers

that can help create posters / leaflets for you to use or with discussion

with your line manager advertisements can be paid for to be placed in

local papers.

Please feel free to utilise any of these available routes as and when

required, and new ideas and initiatives are always welcome!.

Page 25: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

24

Volunteer Walkers Paperwork /Induction

When a potential new walker is found, then either prior to, or after you

have spoken to them they should fill out a volunteer form. This form

can be found on the website at …………….. and it enables us to

capture contact details, what times they are available to volunteer for

and any other areas they may be interested in getting involved in.

This form will be saved in the Drive, as per SSC Data protection

guidelines by the Main Office to which you will have access.

Once the volunteer form has been received and you have contacted

them and spoken to them about the role, its commitments and

expectations, and you are happy that they are suitable they should be

invited to attend an induction session at the kennels.

The induction session should be carried out by yourself if possible but

if you are unable to do it an experienced walker can do it in your

absence if they have been trained and made fully aware of the

process, paperwork and information they need to be giving to the new

volunteer. During the Induction Session you should cover the

following information with them:

Background information regarding SSC – a brief overview on the

history / set up of the Charity

The location of equipment at the kennels

The system at the kennels for dog collection and return

Where the dogs can be walked

Where the dogs can be taken for interaction time

Who to contact if they want permission to take the dogs anywhere

else and rules in relation to this

Health and Safety:

Their own

The dogs

Other people on site

Walkers FB Group – how it works, the need for feedback /

photographs following a walk and what sort of things they should

cover

Page 26: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

25

Rota – how it works

Their point of contact / emergency numbers

As part of the induction session you should walk with the volunteer

with one of the dogs. This should be done on one of the regular

routes you would ask them to take the dogs on. This enables them to

get to know the route and also gives you an opportunity to see how

they handle the dog, whether they are able to assess and anticipate a

dogs reactions and whether they handle the dog/equipment

appropriately.

If you have any concerns you should either arrange a further

induction session and/or inform them that unfortunately you do not

feel they would be suitable for the role and maybe discuss other

opportunities to help SSC with them.

At the end of the Induction session if you are happy for them to

become an active volunteer walker you need to ensure they read and

sign the following two forms;

Walkers Form (APPENDIX 2 and 3) – this lays out the

salient and important points that you have explained to them and

that they agree to abide to at all times

Tetanus Form (APPENDIX 4) – the onus is on the volunteer

to ensure they are covered by a Tetanus Injection. They should not

sign this form unless they are certain they are up to date with their

Tetanus protection. If they are unable to sign at this time you should

inform them that they cannot commence as a walker until they are

able to do so and they will be put on hold pending signature, during

which time they should check with their GP or make arrangements

to receive the injection. (It would be worth covering this issue during

the initial phone call you have with them regarding the role to save

time at this stage)

Page 27: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

26

Once signed you should ensure that the walker has a copy of the

Walkers Form to keep for their information, you should ensure a

photograph copy of both signed forms are put in the Drive at the

appropriate place and that both the originals are sent to the Main Office

for safe storage. It is your responsibility to make sure that should the

volunteer stop attending that they are removed from the FB group, the

forms are deleted from the drive and the Main office are informed so that

they can act appropriately in accordance with Data Protection.

It is of paramount importance that you ensure you have informed the

new volunteer, and that the new volunteer understands, all policies and

procedures in relation to walking the dogs, this is for their own safety

and that of the dogs, and to safeguard that the walker and SSC are

covered by the Charity insurance at all times.

ACTION:

Think about the areas to be covered during the Induction session with a

new walker. Make notes under each heading of what you feel you

should include in each area with regards to health and safety.

Health and Safety:

The walkers own

The dogs

Other people on site

Page 28: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

27

The role of the Walker

Of course the primary role of the volunteer walkers is to the walk the

dogs! However, their role is actually much broader than that.

Over a period of time the walkers get to know the dogs and have a

chance to see how the dog behaves in different situations, at different

times and with different people. This will be invaluable to you as you

prepare the dog for adoption.

Once the walker has completed their induction session, you should add

them to the relevant Walkers Facebook Group. This will give them

access to other walkers and to you via the private group. You should

encourage them, and indeed expect them to do a write up after each

walk they do as to how the walk went, to inform the group of any issues

or concerns about the dog, explain what techniques they used to assist /

improve the dog and their outcome. You should also encourage them to

post as many photos and / or videos they take of the dog into the group

so that these can be used by the Social Media Team when promoting

the dog.

You should monitor these write ups carefully and act on any information

they give, especially nay information which gives you cause for concern

and may require an alteration to the advice and guidance you have

given on how to handle a dog. In effect they should be used to aid you in

your continual risk assessment of the dog.

Page 29: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

28

7) Intakes / Initial Assessments

We get approached via many sources asking us to help in rehoming

Senior Staffies – including the pounds, the owners the owners family,

the Police, other rescues, the dog warden, vets, or simply someone

on Facebook who has seen a post about a dog or has seen them on

Gumtree. You may get tagged or asked directly to help a dog.

However any Senior coming into our care MUST have been dealt with

and accepted via the Intake Team. If you are approached by a

member of the public or other organisation and asked to take in a dog

you should simply advise them to visit the website and complete the

Rehoming Form on there. If they do not have access to the website

you may pass on the email address which is

[email protected].

Please do not make any promises or make any offers to take in the

dog, simply state that the person must contact the Intake Team by

one of the methods you have given (website form or email). This is

the first step to getting their dog a rescue space with us and you /SSC

cannot proceed any further until this is done.

Intake Process

The process the Intake Team goes through with the owner /

organisation has been developed over a number of years and is done

in such a way that it ensures we have as much information about the

dog that we can get to assist kennel staff and volunteers in terms of

health and safety and for forward planning for the arrival of the dog.

The Intake Team will:

Receive a completed rehoming form via the website .This asks a lot

of questions from the owner / keeper about the dog so that we can

gather as much history about the dog as possible

Obtain microchip details which will be checked to ensure the dog is

registered to the current keeper, if the dog is not we will make

enquiries to find out why and make sure it hasn’t been reported lost or

stolen.

Page 30: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

29

Obtain any previous vet details so that we have as full a medical

history as possible, which will help with forward planning prior to

arrival in regards to medicines the dog should arrive with or have

immediately or any possible known health concerns going forward.

Obtain specific photographs- this is to ensure that the dog is not a

banned breed. (Please note that SSC is not against any banned

breed but as a Charity we do have to abide by UK law and so sadly

cannot accept a dog that is clearly a banned breed. We would not

legally be able to rehome the dog if we did and we do not have the

facilities to act as a lifetime sanctuary at the present time. We also

have to check that the kennels we use do not class them as a banned

breed and are happy to accept them into the kennels)

Arrange for an assessment of the dog where it is currently residing,

by an independent person. This is to enable us to confirm

independently that the dog is as stated by the owner / keeper and the

facts we have been given are correct. We don’t claim that this is a full

assessment of the dog but just a general indicator and a confirmation

it is the dog we have received information and photographs about.

Once all this information has been obtained only then will the owner /

keeper be offered a space for the dog at the rescue.

As the Intake Team deal with ALL intakes it means that they have an

overview of where the spaces are, how many dogs are already on the

waiting list to come in, which dogs are the most urgent to come in and

which dog will be best suited for which kennels.

The Intake Team will let you know when they have a potential dog to

come to you and will work with you to let you know transport

arrangements and agree on a date / time of arrival suitable for all.

ALL dogs coming into SSC care will in the first instance be placed in

kennels, this is to allow a more thorough assessment of the dog to take

place, and for the initial health check and any immediate vet needs to be

identified /dealt with before they are rehomed or placed in foster care.

This period will, in most cases, be for a minimum of two weeks.

Page 31: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

30

Arrival at the kennels

Once notified of the details of the dog coming to you it is important that

you read the dogs file in the Drive so that you are fully updated as to the

information we currently have on that dog prior to arrival. This is to help

plan for its arrival. Some dogs may come with lots information from their

previous owners whilst others may have only basic information. Please

make yourself familiar with whatever information is available and use it

initially to ensure their basic needs are met. For example;

How does it react to other dogs? - will you need to make provision

for this so that the dog is not placed in too stressful a situation on

arrival,

What food does it normally eat, how much and when

Is the dog comfortable around strangers and with being handled

QUESTION: What other information may be useful to know before the

dog arrives?

Paperwork

When a new dog comes into SSC care they MUST arrive with or you

MUST have ready to sign, a SURRENDER FORM (Appendix 5)

***This is a very important document***

It contains details of the dog and details of the current legal owner be

that the usual owner, a pound, another rescue, a dog warden, the

Police, vets or anyone else it has been agreed by the Intake Team can

sign on the owners behalf.

By signing the document the current owner or their agreed

representative, legally signs ownership of the dog over to Senior Staffy

Club and agrees and consents to us rehoming the dog.

Page 32: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

31

It is extremely important that EVERY dog accepted into SSC care, or

being returned into SSC care after being adopted, has a signed

Surrender Document relating to that dog.

QUESTION: Why do you think this document is so important to have?

You should place a photographic copy of the signed form in to the

Drive in the dog’s folder and send the original to the SSC Main Office

for safe keeping.

Settling in

The initial assessment you make of the dog will be to enable you to give guidance to the walkers as to the overall temperament of the dog and things they should or not should not do in relation to the dog – it is in effect an initial risk assessment for the walkers as they start to walk any new dog. When the dog arrives it will be stressed and confused and so you may not get the true picture at this time. Best practice would be that at this stage you simply accept the dog into care, and keeping interaction to a minimum;

Take the dog a walk using the collar, harness lead they arrive with (if secure) to de-stress them,

Make sure they have the correct food and sufficient food for the night and next morning

Inform the kennel staff of any medicines they need to have that day /next morning

Ensure there is adequate and correct bedding in the kennel

Page 33: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

32

Having kept the handling to a minimum the dog should then be left to settle overnight, this will mean the dog will not be stressed any further than it needs to be at this stage. The dog should then be visited the next day, when it has had time to settle and take in its surroundings a little. (We do appreciate however that two visits may not be possible, but simply state that if possible it is best practice to allow the dog to settle before having to handle them too much, for your own safety). At this stage you should sort out new equipment for the dog during its stay with us, this should include;

Collar with SSC tag attached – it is a legal requirement that every dog has a tag with the owners (SSC) contact details on, attached to the collar. You should ensure that you always have a stock of these tags for use.

Harness – all SSC dogs are walked on a harness as they are more secure than just a collar. This means you will need to have various sized harnesses in stock and fit them to each dog.

Lead – you should consider the most appropriate lead for each dog. If the dog is a lead chewer he/she will require a chain lead. Would they better with a short lead at first or would a training lead be suitable? Extender leads can be used at your discretion but should not be used initially, until the dog is more settled and the walkers have got to know them better. When using extenders consideration should be given to safety near other dogs if the lead is left unlocked, and what lead training the dog needs. Also bear in mind that not all walkers are able to use an extender lead safely!

Two coats should be provided for inclement weather. To be used alternatively thereby allowing time for drying in between wet weather walks. The coats should be replaced regularly with clean ones.

Suitable toys should be provided in the kennels – these should not be soft toys that can be ripped up, in case of choking when the dog is not being watched. Toys should only be provided if you are happy there are no guarding issues with the dog, in order to protect kennel staff as they go in and out.

Page 34: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

33

Bedding should be clean and comfortable and changed regularly. If the dog is prone to destroying bedding this will have to be monitored and alternatives found.

At least a week’s supply of food should be available for the kennel staff to use and the food should be appropriate to the dog –try to provide the food they normally eat at first with a gradual change over to other food if necessary.

All medicines the dog requires should be given to the kennel staff with clear instructions as to dosage

Flea and worm treatment should be done as soon as possible if needed.

You should also take the dog a walk again which will further inform your initial assessment and guidance for the walkers.

QUESTION: What information will your initial assessment provide you with to inform the guidance you will give the walkers?

QUESTION: What extra information will you gain from walking the dog?

Some dogs when they come into a kennel environment and are surrounded by people and places they do not know may react differently than they did in the home or previous place of residence. They may be quieter (at least at first), they may be more reactive than described, they may go off their food or become wary of people. So a period of assessment, supported by vet checks will be needed, to ensure we are providing the appropriate care package.

Please be mindful that whilst all information from previous owners or

previous rescues is useful it should only be used as a guide, your

own assessments based on what you see and learn about the dog

once they are in your care is what should be used to form the basis of

your risk assessments.

Page 35: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

34

Guidance for walkers

Once you have completed your Initial Assessment Form

(Appendix 6)of the dog you should inform all of your volunteer

walkers of your findings and provide guidance on issues such as; how

much and how to handle the dog, how far to walk the dog, what treats

the dog should have etc.

QUESTION: What other information would you consider necessary to

pass onto the walkers as part of your risk assessment?

Why is it necessary that this initial assessment is done?

Your initial assessment findings should be posted in the relevant

Volunteer Walkers Facebook page and each walker tagged and asked

to acknowledge and state they have read and understood it. If there

are any queries these should be addressed. Only then should any

walkers be allowed to walk the dog.

Your findings should also be recorded and saved into the dog’s folder

in the Drive.

Both of these steps are necessary so that the Charity can show an

initial risk assessment has been done with each dog, and we have a

record that all walkers have seen it and have acknowledged it. This is

important should any incident occur at a later stage.

Page 36: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

35

Page 37: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

36

8. Health and Vet Care

As the dog settles in you will need to book a health check for him/her

at the Charity vets as soon as is reasonable. When the appointment

is made you should ensure that the dog is registered onto the Charity

account and that any previous vet records we have of the dog are

also sent to the vets for their prior information.

All SSC dogs should as a minimum before adoption;

be fully vaccinated and up to date with vaccinations,

have an up to date Kennel Cough vaccination,

have received a full health check,

be up to date with flea and worm treatment

be neutered or spayed

At the visit you will obviously inform the vet of any known health

issues, or any concerns you have regarding the dogs health since

their arrival with SSC.

To be fully vaccinated the dog will require two vaccinations, usually 4

weeks apart and it is important that they receive the full course. The

Kennel Cough vaccination is one vaccination sprayed up the dogs

nose.

You should use the Vet Check List (Appendix 7) to ensure all areas

are covered by the vet and request that the health check includes a

general blood test and ask that any lumps be fine needle aspirated

and tested. These last two tests will not form part of the usual general

health test at the vets, but because we specifically deal with Seniors

both tests can help to highlight any underlying issues, common In

older dogs, which are not possible to detect by a physical

examination. The sooner we know of any underlying problems, the

sooner we can take appropriate action and /or be able to inform

potential adopters of them.

The Check List form should be completed and saved in the dogs

folder in the Drive

Page 38: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

37

QUESTION: Why is it important that all information you obtain /

gather about the dog is saved to the Drive?

Follow up vet care / operations

In general any advice the vet gives you regarding the dog’s health

should be followed. This includes obtaining any medicines required;

having any additional tests required completed, any dental care being

carried out and advice as to any operations needed being pursued,

however, if it is likely to be a very intrusive operation, or very costly,

you should seek your Trustee line managers guidance first.

We will always provide any dog with the vet care it needs regardless

of cost, but in certain circumstances this may require some forward

planning before being booked, or if the dog is very old and frail it may

not be in the best interest of the dog to go ahead with a very intrusive

operation, and a joint decision should be made as to the best course

of action for the dog.

However please note SSC does not have a dog put to sleep simply

because the dog is old, frail or has a serious illness, and although it

may be decided not to pursue a big operation or a specific treatment,

we will still make arrangements to continue to care for the dog

appropriately until it is their proper time to go. We will only have a dog

put to sleep on vets’ advice due to their being no more quality of life

left.

If a dog in your care needs a simple operation, for example a

neuter/spay, a dental or a small lump removed, you will need to find a

temporary foster home for the dog to recover in for at least one night.

(This is not the same as moving them to a foster home – we will talk

more on that later). SSC policy is that no dog should be left in a

kennel overnight immediately following an operation; this is because

they will still be suffering the effects of the anaesthetic and they

should not be left unsupervised during this time, therefore a very

temporary place to recover should be found (The Foster team can

guide you on this), and the operation should not be booked until this

is possible, so an element of forward planning for such events is

required.

Page 39: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

38

Page 40: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

39

9.Continuous Assessments

Along with the initial risk assessment and the health check, the dogs

should be continuously assessed whilst at the kennels.

This should be achieved by walking and visiting the dog yourself on a

few occasions and also by encouraging full and frank write ups from

the walkers on the Facebook Group page.

The more information they can provide as to the how the dog has

behaved with them on the walks, around other dogs etc., the more

you will be able to provide a well-rounded assessment of the dog.

Again your notes in the Drive should reflect the information that is

being provided and be kept up to date as more information is

gathered.

Action Plans for dogs

As you gather information regarding the dog and its behaviours your

advice and guidance to the walkers should be modified to reflect

behaviours seen. An Ongoing Action Plan Form (Appendix 8) should

be completed once a week to reflect any changes in the dogs

behaviour.

For example; any restrictions you set at the start – such as walking on

a short lead only – you may be able to relax a little if you feel it is no

longer warranted and Conversely you may feel that restrictions need

to be stressed more or added to – such as reducing handling of the

dog if he / she has started to nip.

The dog will be walked by different people every day and may behave

differently towards different individuals, for example; the dog may not

be happy to be handled by men but be okay with females.

It is an evolving situation which will depend on each dog individually

but you should always react and clearly guide walkers as to how best

to deal with the dog and its behaviours – it is a continuous risk

assessment.

Page 41: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

40

You should also consider that the walkers themselves will react

differently to the dogs – some will cuddle the dog more, some may

give more treats, some may just go and walk the dog and have less

interaction – this is not a problem in itself and is a good way of getting

a broad assessment of the dog, however it may be necessary to

provide a more specific action plan for certain dogs if you are trying to

improve a specific behaviour.

For instance, if a dog pulls very strongly on a lead you may need to

consider an action plan on how to stop that behaviour. The action

plan will ensure that all the walkers are dealing with this issue in the

same way, as consistency is the key for improvement.

It is your role to give the walkers guidance to achieve consistent

behaviour towards the dog so that the dog learns appropriately.

QUESTION:

One of the dogs is starting to mouth quite hard in excitement when

walkers are interacting with toys. What advice would you give to the

walkers in terms of keeping them safe and preventing a more serious

incident happening?

What guidance would you consider giving to the walkers as an action

plan to help improve the dog’s behaviour?

Having decided on both your courses of action where would you put

this information?

Page 42: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

41

Resources Available

We do however appreciate that you may need guidance yourself on this

and there are a number of resources you can use to ensure the

behavioural advice you plan to give is suitable and safe;

Discussion with your Trustee Line Manager

Discussion with the SSC dog behaviourist

Recommended behaviourist books (provided)

You should use all of these resources as you set your guidance for the

walkers.

It is SSC policy that each dog spends a minimum of two weeks at

kennels being assessed and receiving the necessary health checks

before they are ready for adoption. It will vary from dog to dog, some

may need longer, but if there are no major health issues or behavioural

issues that need to be addressed the dog should be advertised after two

weeks – but not prior to two weeks as we need time to get an

understanding of the kind of home that would be best for the dog.

Some dogs can be very popular and have interested adopters from day

one, but in line with SSC Policy they should not be adopted until the two

week assessment period has been completed, they have been

spayed/neutered, had at least their first vaccination and any potential

health issues have been checked and dealt with, or at least identified so

that we can inform adopters of the situation regarding those.

Page 43: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

42

10.Ready For Adoption

Write Ups

The aim of SSC is to ideally get the dogs adopted from kennels as soon

as the two week assessment period is over. If there are health issues or

behavioural issues a foster home may have to be considered – which

will be discussed in the Foster section – but adoption from kennels

should be the primary focus for the majority.

Whilst the dog is at kennels you will be the dogs Key Worker (KW) and

as such you are responsible for getting the dog advertised and

promoting him / her when they are ready, by using Facebook, Website,

Instagram, Twitter and if required local press.

This means doing a write up for the dog and making sure the social

media teams have relevant up to date information, photos and videos to

work with.

Write ups should include basic information such as whether they are

good with other dogs (meeting them and living with them), whether they

can live with cats, what age children if any they could live with, whether

they travel well, how they behave at the vets, or if they have any health

or behavioural issues that need to be considered. You should include

some of their likes and dislikes as well and maybe suggest what sort of

family may suit them.

Regarding cats – it is virtually impossible for SSC to cat test the dogs so

you should only say they could live with a cat if we have solid evidence

that they have done so in the past; i.e. photographs of or an eye witness

of them with cats in the home.

It is SSC Policy that the potential adopter be told the truth about the

dogs – good or bad - so although you don’t have to go into too much

detail in the write up, as any issues will be discussed in more depth

during a telephone call, any issues that are known to us should be

mentioned in the write up.

Page 44: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

43

For example if the dog lunges at other dogs when out walking you could

say;

“I (the dog) can be strong on the lead and I will get agitated and pull

towards other dogs when I’m out walking, I know it’s silly but my friends

at the kennels are helping me to learn I don’t have to do this (this is

where your Action Plan with the walkers will be working!) and they can

offer ongoing behavioural support if you think it might be needed if you

decide to be my new family – which I still hope you will want to be”.

Although you may feel that by mentioning such issues it will put off

adopters, and it is true it will deter some, you can at least be assured

that any that do apply for such a dog will do so knowing that issues exist

and that they are at least still interested enough to find out more.

Remember what is an ‘issue’ is for one adopter may not be considered

an ‘issue’ for another.

It is more important that we find the right home for each dog, even if it

takes longer for some. This is better than hiding issues which will mean

that there is a greater likelihood of the dog being returned to us straight

away, the dog will be unsettled by lots of moves thereby making any

issues worse and the reputation of SSC as being an honest rescue

being tarnished.

Your goal should always be to do the best for the dog, and so finding the

right home is your priority. It is important to give all the facts, and if

necessary turn away homes, politely, if they are simply not suitable.

QUESTION: Think about a dog you own or know and, looking at the

existing write ups on the website as guidance, try to write a short write

up in the same style ‘advertising’ that dog.

What sort of information should you consider to give the social media

teams for use in their posts?

If the dog is receiving no interest at all despite being on the website and

promoted on Social Media, what sort of things could you do to try and

improve this?;

Page 45: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

44

Working with Adoption Application Team

All applications to adopt go directly to the Applications Team and once

received an Applications Co-ordinator (AC) will take them through the

process.

If you should be approached directly by someone interested in adopting

one of the dogs at your kennels they should be advised to complete an

online Adoption Application form for the dog so that the Applications

Team can deal with it.

Once the form is received the Application Coordinator will make the

initial call to the applicant for a general chat - to check the details given

on the form, ensure they are suitable applicants in line with our adoption

policy. (Please make yourself aware of the Adoptions Policy at

Appendix….), They will also make arrangements to get a copy of the

landlords permission if required and inform the adopter that;

All dogs are spayed/neutered (unless our vet’s advice otherwise),

micro-chipped (we’ll transfer this automatically to you at the time of

adoption). We also provide your dog with 5 weeks free insurance

The adoption donation is £90 or £120 for a pair – this is non-

refundable. (Unless under the instruction of committee a different

amount or fee waiver is applied)

They need to be able to travel to where ever the dog is and if a

resident dog is involved this will be twice

If everything is in order and all seems suitable to proceed on paper the

Application Coordinator will speak to you as the dogs KW regarding the

application.

If you feel the applicants may be suitable for the dog applied for you will

then call the applicant yourself to discuss the dog in more detail and

answer any more specific queries about the dog the applicant may have.

Page 46: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

45

The Application Team will inform the applicant they should receive the

call from you within the next 48 hours. It is important that applicants are

not kept waiting longer than this for contact from yourself, as it’s

essential that SSC are seen as timely and efficient. Contacting the

potential adopter in a timely way also prevents extra work load for the

Applications Team who may then have to deal with further queries from

the applicant as to why they have not been contacted. If you are unable

to call the adopter within the 48 hours you should either send them a text

explaining why and stating a time / date when you will contact them or

let the Applications Team know that you haven’t been in touch so that

they can follow up for you.

QUESTION: Why do you think it is preferable that you speak to the

applicants about the dog yourself?

If during the call you think the applicant is NOT suitable for the dog in

question you should inform them politely, i.e. ‘I’m sorry I don't think it will

be a good match because…..but I will get the Applications Team to call

you in case we have another dog suitable for you’ Of course this may

mean the applicant gets upset but you should explain in a considerate

way your reasoning behind it.

If you have some reservations but would like to discuss it more with your

line manager before deciding, be open and explain your reservations to

the adopter and say you will speak to your manager and get back to

them again within 48 hours with your decision.

Hopefully however the two scenarios above will be very rare due to the

initial screening of suitability by the Applications Team, so in most cases

all will be probably be fine and you can let the applicant know that you

will request the Applications Team to organise a home visit (HV) for

them.

Once you report back to the Applications Team they will follow up the

application with the appropriate action as per your decision.

Page 47: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

46

If you request a home visit the Applications Team are responsible for

arranging that, and once they have all the information back from the

completed HV they will place it in the dogs folder in the Drive, informing

inform you it is there waiting for you to read it. It is you as the Key

Worker who makes the final decision as to the suitability of the applicant

for the dog based on the HV report.

If you are happy it should proceed to adoption the Application Team will

ring the applicant to inform them they have passed the HV and arrange

the visit/s to see the dog(s), in consultation with yourself to suit all

parties.

The Applications Team will inform the Social Media team to show the

dog as RESERVED on the website and inform the Social Media workers

not to share the dog pending a further update. It is SSC policy that no

dog is shown as reserved until such time that all necessary checks and

a successful home visit have been completed for a potential adopter and

they are ready to meet the dog.

Meet and Greets

Usually it will be you that is present at any meet and greet with potential

adopters.

This is a very exciting time for the adopter but it is important that you too

don’t get carried away in the excitement. Your role is to;

Prepare adopters for the visit - Prior to the visit potential adopters

need to consider how they will safely transport their new dog home.

They should have the necessary equipment with them to do so, such as

a car harness or dog guard for the car. They should also have a collar,

with a tag, and lead and preferably a harness. They should not be

allowed to transport the dog home loose on a back seat, nor sitting

between children. Your role is to ensure that the dog will be transported

home safely – the dog is your priority, he / she will be stressed by the

move and should not be placed in a position where an accident could

occur or where excitable behaviour could create an incident.

Page 48: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

47

Remain calm and remain objective - The potential adopters will be

excited to be visiting the dog and may want to over fuss the dog, crowd

it, or engage it in over the top play. Your role is to ensure the dog does

not get overly stressed so no incidents occur. That is not to say you do

not let the adopters handle, fuss or play with the dog but you should

remain aware of the dogs body language and the behaviour of the

adopters. By remaining objective you can maintain an overview of the

proceedings and step in if you feel the need to calm the meeting down

and ‘re-set’ the situation. Remember the adopters are keen and may

not realise their excitement is too much for the dog. So if you do feel

the need to step in do so politely, with an explanation and without

blame. For example; “Oh I think Fred is getting a little stressed by all

this lovely attention, let me have him here for a few moments so he

calm down and whilst he does maybe you can ask me anymore

questions you may have about him.”

Ensure that the adopter is given all the necessary information

regarding the health and behaviour of the dog - The adopter should be

aware of all this information prior to the visit but you should ensure it is

all given and discussed again during the visit

Give the adopter the opportunity to see the dog at its best but also

give them the chance to see any adverse behaviours the dog may have

for themselves – for example if a dog is reactive when walking past

other dogs, although the adopter will have been told this already, it is

important that if possible they can see how the dog reacts for

themselves. However we do not suggest that any behavioural issues

are ‘forced’, but in this scenario if there are other dogs around you

could walk past them at a safe distance. We do appreciate other

behaviours may not be as easy to recreate or you may not want to

recreate them. In those cases you should again discuss the issues in

depth with the adopter to ensure they have a full understanding of them

and how they manifest.

If you and they decide the adoption should go ahead set the

expectations of the first few days at home with their new dog – talk the

adopters through how the dog may behave in the home in the first few

days, how it may take time to settle and the behaviours they could

encounter.

Page 49: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

48

ACTION: What behaviours might a dog display in the home in their first

few days there?

Adoption paperwork

Prior to any adoption meeting taking place an Adoption Form (Appendix

9) needs to be prepared and you should have two copies of this form

ready to be signed at the meeting.

Working with your guidance the Adoption Application Team will prepare

the form for you, it will cover;

Any health conditions– any existing or ongoing health conditions

the dog suffers from should be listed i.e. a current or recurring ear

infection; any lumps and results of tests done on those lumps; any

lumps that have been removed and the analysis of the lumps; any

dentals done; any tests carried out on the dog and their results;

any existing diseases such as Cushing’s disease, Thyroid

conditions etc. – the list is not exhaustive as each dog will differ

but the aim is to be open and transparent about any existing

condition, and / or any condition we have had treated.

Agreed payments for vet care – on occasions we will cover,

either as a one off or on an ongoing basis, the cost of specific vet

care or medicines the dog needs. You should NOT agree to any

such payments without discussing it with your line manager

first.

However our aim is to avoid having to cover such costs – not

because we are mean! – But as we deal with Seniors most of them

will have existing medical issues on adoption and sadly the Charity

cannot support them all. This is for two reasons; firstly there is the

ongoing financial cost of doing so and secondly there is the

logistical issue of making payment for medicines and treatments

for numerous dogs all over the UK. The more dogs we are

supporting the more complicated this gets.

Page 50: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

49

Therefore the SSC policy is we will only support dogs who;

Are diagnosed as terminally ill – that is a vet has stated they

have only approximately 6 months to live;

Dogs that have a lifelong disease such as Cushing’s Disease

for which the medication is expensive. However negotiations

should always take place with the adopter as to whether they

require financial help as some adopters are happy to take on

the cost themselves.

We will also pay for any operations that we are already aware

need to be done but for whatever reasons have not been done

prior to adoption (This can include spaying/neutering in certain

circumstances).

Behavioural issues – any behavioural issues should be listed i.e.

reactive to other dogs, will lunge towards them, should not be

allowed off lead; mouths your arms when excited, grabs lead when

out walking etc. etc. – again these can be many and varied but all,

having been discussed with the adopter, should be listed on the

Adoption Form

QUESTION: Why do you think it is important to list all of these things on

the Adoption Form?

At the meet and greet, if it is decided by all parties that the adoption

should go ahead the adopter will need to sign the Adoption Form at the

time of adoption and pay the adoption donation.

The Adoption Form MUST be signed before the dog can leave the

kennels. This is the legal document that transfers ownership and

responsibility of the dog to the adopter.

Page 51: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

50

It is important that the adopter should be made aware that upon

signature the dog becomes their sole responsibility, they become the

legal owners, and they are legally liable from that moment for the dogs

actions and its vet care (excluding any vet care agreed on the Adoption

Form to be paid for by SSC). Although our dogs have a two week

settling in period (sometimes referred to as a home trial), during which

time we keep in contact, the adopter should not be left with the

impression that this means the dog still belongs to SSC and we are

responsible for its actions. Once the Adoption Form is signed the dog

belongs to the adopter and they are liable for the dog’s actions.

You should have two copies of the form prepared, both should be signed

by the adopter and their signature witnessed on both forms by yourself.

One copy should be given to the adopter, the second copy is the SSC

copy and you should put a photograph of it in the dog’s folder in the

Drive and send the original to the Main Office for filing.

The Application team will have liaised with you prior to the meet as to

what has been agreed with the adopter regarding payment of the

adoption donation and the amount they need to pay. The normal

adoption donation amount is £90 but this may be altered in certain

circumstances, or if they are adopting a pair.

The donation can be paid in cash, by cheque or online. If it is to be paid

online it may be paid before the meeting or after, and the Adoption

Application Team will have agreed to when the payment will be made

and will inform you prior to the meeting.

If they pay by cash to you, you should note on both Adoption Forms that

you have received the donation from them, state the amount given and

sign it. You should speak to the Main Office as to how to pay the money

into SSC.

If they pay by cheque it should be made out to Senior Staffy Club and

posted to the Main Office along with the Adoption Form.

Page 52: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

51

You should also inform the Admin Team to activate the five week free

insurance policy that every adopted SSC dog gets. The adopter should

be informed that they will receive an email from the insurance company

with the necessary information, and at the end of the 5 weeks the

insurance company will contact them to see if they wish to extend the

cover. The adopter is under no obligation to do so and they should make

their own enquiries about this insurance and its suitability against other

insurance companies and their policies. We do not make any

recommendations as to which insurance company or policy they should

use

Although the dog has now headed off to his/her new home the empty

kennel space should not immediately be filled but remain empty for two

weeks whilst the dog completes their two week settling period. This is so

we have a space available straight away to take the dog back should the

adoption be unsuccessful, which can occur, for various reasons on

occasions.

Page 53: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

52

11.Post Adoption

Well done! – You have found the dog a new home but your work in

relation to that dog is not quite finished. For the next two weeks you will

check in with the family to see how things are progressing, which

hopefully will be well. SSC follows a set procedure for these calls:

Follow Up Calls

Three follow up calls should be made at the following stages;

After 48hrs

At the end of the first week

At the end of the second week

It is hoped during each of these calls you will simply be told everything is

going well and be thanked for calling. If this is the case a friendly,

professional chat is all that is needed. At the end of the first two calls

inform the adopter when you will call again, but advise them to get in

touch with you before then if they do require any advice.

The aim is to keep a professional distance and to keep contact to a

minimum of the three courtesy phone calls post adoption. This is so you

can avoid the adopter becoming overly dependent on you for an answer

to every small thing that may occur.

Sometimes however the adopter may seek some advice as to issues

they may be having with the dog, which do require you to give advice

and sometimes to intervene, these may be in relation to behaviour,

health, training or eating issues.

QUESTION: What sort of issues do you think you may have to deal

with?

Page 54: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

53

Dealing with concerns

It is difficult to give a definitive list of issues you may encounter because

each dog is an individual, as is each adopter especially in how they cope

with issues, or even what they consider to be an issue.

It is equally as difficult to provide you with a list of specific answers for

you to give for any situation, as each response will need to be tailored to

the circumstances, the dog and the adopter.

In the majority of cases the adopter will simply be looking for some

assurance that they are doing things right, seeking some confirmation

that the issue is ‘normal’ during a settling in period or just wanting some

general guidance on anything they can do to help the situation.

You will know the dog from the time he / she has spent at the kennels so

you may be able to assure the adopter that the issue they are discussing

is not unusual for the dog and is part of their normal behaviour.

However, a dog may act / react in a home environment very differently to

how they behaved in kennels (This is something you should emphasise

at the Meet and Greet to the adopter), and so you may need to spend

some time gathering information to assess the issue, before advising - if

you feel you are able to offer the right advice yourself.

You may feel that you need to discuss the issue with your Line Manager

and / or the SSC Behaviourist before offering guidance, and it is

important that you do not hesitate to do so. The adopter needs the

soundest and safest advice and in certain situations you may not be the

one best qualified to give it. So please do not be afraid to ask for help

rather than give unsound advice to the adopter that may make matters

worse. Remember you are part of a team who can offer you support - no

one expects you to have the answers to everything!

If at any point you have serious concerns that the adoption for any

reason is not working out, or the adopter at any point states they wish to

return the dog to SCC please contact your Line Manager or any Trustee

immediately.

Page 55: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

54

SSC will always take a dog back, this may be before the two week

settling period is over or may even be a few years down the line – but

we offer lifetime back up and so will always take them back.

However, this may require some planning; in the first instance the

Adopter should be the one to return the dog themselves to the kennels

at an agreed time and date, where they will be required to sign a

Surrender Form (see Intakes Section Page 30) and legally sign the dog

back into our care.

It may not be possible to take a dog back in immediately this could be

due to a number of factors; for instance; it may be that the issue that has

caused the breakdown of the adoption has revealed a behavioural issue

which means the dog cannot simply go back to kennels, and an

alternative arrangement such as spending time with the SSC

behaviourist may be required and will need planning.

Each case will need to be assessed on its own merit and the right and

relevant plan for the dog put in place. Once again you will work together

with the Trustees and if applicable the SSC Behaviourist to decide the

best course of action – but we will bring the dog back into SSC care as

soon as possible.

As is always the case all information from the phone calls relating to the

dog (s) / adoption, should be recorded in the dog’s folder. This may be

as simple as logging the dates the calls were made, who was spoken to

and the fact there were no issues reported. – but any issues discussed

should be logged together with any advice given or action taken on your

part.

QUESTION: Why is it necessary to log information regarding the

dog / adoption gathered during the follow up calls?

Page 56: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

55

The vast majority of adoptions will though have happy endings and after

the third and final phone call, when everyone is satisfied the dog is there

to stay, you should take your leave. Advise the adopter they can contact

SSC at any time in the future as we are always here for any adopted

dogs, and wish them well.

Microchip / Vax Cards / Insurance

Once you have successfully completed your third and final call you will

need to post on to the adopter the vaccination card relating to the dog

they have adopted. It should remain in your possession up until this

point in case the dog should get returned to us, as experience has

shown that quite often the vax cards are not returned with the dog!

You should also inform the adopter during the last call that SSC will

arrange for the dogs microchip details to be changed from SSC to the

adopters. Please check if they have renamed the dog which name they

want recorded on the chip, and any specific contact numbers they want

listing on it.

We do not change the chip details until the two week settling in period is

completed, once again in case they are returned to us, but also so we

will and can be contacted should the dog escape from the house during

the two weeks or anything else occurs during this time. If during the two

weeks we are contacted via the microchip it gives us the opportunity to

delve deeper into the circumstances and decide if it is okay for the dog

to remain there. If we changed the details immediately we would not be

notified of any such event.

You should let the Admin Team know that they can now change the

Microchip details, and they will do that for you. Do remember to give

them any new details the adopter has asked to be added. The adopters

will be contacted by the Microchip Company once it has been done.

Page 57: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

56

Happy Endings

A happy ending is always good but you have a couple of final tasks to

fully complete the adoption;

Ask the Facebook, Instagram, and Twitter volunteers to let the

supporters now that the dog has happily found a home and has

been adopted. If possible, provide them with a few photos from the

adopters that they can use on the sites (Please ensure you have

permission off the adopters to use the photographs on social

media first).

Invite the adopters to join the SSC Happy Endings Facebook

Group. This is a private group that all SSC adopters are invited to

so that they can chat with other adopters, share photographs, ask

for advice and generally just keep in touch. It is well used and is a

very friendly group. It also enables you to keep in touch and see

how ‘your dog’ is getting on in his / her new home. If they would

like to join you can add them to it.

Request that the dog be taken off the website

Thank your volunteer walkers for the work they did with the dog,

and the help they gave in enabling the successful adoption of the

dog.

Page 58: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

57

12 Moving on to Foster Homes

All of the dogs that come into the kennels will be stressed to a certain

degree, as it is not the most natural of surroundings and for many it is a

very big change of environment. However that is not to say that all the

dogs need to go to foster homes. Although no one would argue that a

foster home is nicer than kennels, most dogs can cope in the kennel

environment and will settle quite well after a week of adjustment.

If you recall from the Ready for Adoption section; “The aim of SSC is to

ideally get the dogs adopted from kennels as soon as the two week

assessment period is over”. So in general this is what you should work

towards. However there are occasions when a foster home will be

required, these are;

The dog is very elderly and frail

The dog is ill, has severe underlying health conditions or requires a

big operation.

The dog is really struggling to cope in the kennel environment i.e.

Has stopped eating, is losing lots of weight, refuses to come out of

their bed or go walking, is becoming very wary of people, or has

started to kennel guard. This is not a definitive list but basically the

dog is showing behaviours above and beyond normal levels of

stress.

The dog has behavioural issues that will be difficult to improve in

the kennel environment but which a carefully selected foster home

would be able to work with and modify.

The dog is ready for adoption and has been advertised for a

month, but whilst you have made every effort to promote the dog

sadly no interest has been received. In these cases where there is

no interest in the dog, although the dog may be coping in kennels

after six weeks it may be time to move the dog to a foster home. A

foster home will help show the dog in a different light to help find

him / her a home, and it is preferable that none of the dogs are

kept in kennels too long, no matter how well they seem to cope.

Page 59: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

58

You should note that we generally have a waiting list of adopters so it

may be of benefit in certain circumstances, if the dog is ready for

adoption, but also meets one of the criteria for fostering, to liaise with

the Applications Team first to see if there is a suitable adopter rather

than look for a foster home. Adoption should always be the first

option.

QUESTION: Why might initially liaising with the Adoption Application

Team be of benefit to a dog who is ready for adoption, but is severely

stressed in kennels?

Working with the Foster Team

If and when a foster home is needed you should liaise with the Foster

Team.

You will need to have a detailed conversation with them regarding the

needs of the dog and the most suitable set up for them. You should

also ensure the Foster Team read all the notes and information you

have saved to the dog’s folder so that they have a clear

understanding of the needs and requirements of the dog so that they

can match the dog to the most suitable foster home.

If a potential foster home is identified the Foster Team should

highlight this to you and ask you to check the foster home information

and also to speak to the foster carer about the dog.

QUESTION: Why is it important that you as the Key Worker speak to

the foster carer prior to any agreement for the dog to go there?

What sort of information would you give to the foster carer?

Page 60: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

59

Please be aware that we do NOT operate a ‘Foster with a view to

Adopt’ approach. We need and expect foster carers to take on

different dogs over a period of time, to get them ready for their

adoptive homes. This will mean we can help the dogs that need it

most by having foster carer spaces available on a rolling basis.

Therefore when you speak to the foster carer it should be with the

approach and understanding that this is a temporary home for the

dog and that the fosters role is to help care for and progress the dog

ready for its forever home.

Once all parties involved have agreed this is a suitable foster home

for the dog, the Foster Team will commence arranging transport to

get the dog there.

This can be done in a number of ways; the foster carer themselves

could collect the dog from the kennels, meeting you there; you could

transport the dog to the foster carer or a volunteer transporter will

take the dog to the Foster carer at our request. It will all depend on

locations, distance, days and timing – but you should be kept fully

informed at all times by the Foster Team as to the plans being made.

Page 61: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

60

Equipment Pack/ Foster Handover Forms

You should ensure that the dog goes to a Foster care placement with

as much equipment that is needed, provided from the kennel stores –

Collar,

Tag (The Kennel Tag should be changed to a Foster Tag as this

will have the Foster Team contact details on not yours),

Lead,

Harness,

Coats,

Car harness

Toys,

Bowls,

Beds,

Blankets,

Treats,

Crate (if needed)

Starter pack of food.

You should liaise with the Foster Team to ascertain if the Foster

Carer already has any equipment already and tailor what you send

with the dog accordingly. i.e. they may not require bowls and beds.

If you do not have all the equipment needed inform the Foster Team

what is missing from the pack so they can make provision to order

what is needed and get it to the foster home in time.

You should also make the dog ready for the move and if safe to do so

i.e. the dog won’t be too stressed and can cope with it; book the dog

a bath at the kennel groomers or a local groomers the day before. It’s

nice for the foster carer to have a clean smelling foster dog arrive as

opposed to one that smells of kennels!

Page 62: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

61

The dog should also be sent with a Foster Handover Form

(Appendix 10). This lists various details such as date of injections,

medicines required and dosage, vet checks already done etc. –

essentially a brief overview and history of what has been done with

the dog whilst at the kennels for the Foster Carer to work with and

keep.

Recording Information

As always throughout this period of working with the foster team /

foster carer you should continue to update the dog’s notes.

You should follow up your conversation with the foster carer with an

email outlining all the information you have given them about the dog

and any advice and guidance you have given to prepare them for the

arrival and day to day care for the dog.

QUESTION: What sort of things do you think you would cover in your

discussion with the foster carer?

Why is it important to follow up your conversation with the foster carer

with an email stating what you have discussed, and also to record it in

the dog’s folder?

Once the dog leaves the kennels to go to the foster home, do not fill the

kennel space for at least ten days to make sure the foster placement is

working out and the dog does not need to come back to kennels.

Once the dog is in foster care the Foster Team will allocate a Foster

Buddy and that person will now take over the role as Key Worker for the

dog, and it will be their responsibility to keep in touch with the foster

carer and take any further action as necessary in relation to the dog.

Page 63: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

62

Page 64: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

63

DOGS

APPENDIX 1

Code of practice for the welfare of

Page 65: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

64

Code of Practice for

the Welfare of Dogs

Presented to Parliament pursuant to section 15 of the

Animal Welfare Act 2006

Page 66: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

65

This Code of Practice applies to all dogs

The purposes of the Code is to provide practical guidance to

help you to comply with the provisions set out under Section 9

of the Animal Welfare Act (www. legislation.

gov.uk/ukpga/2006/45/section/9). It does not tell you precisely

how to care for your dog but it does summarise important

things you should know and what to do when making decisions

about how best to care for your dog.

Breach of a provision of this Code is not an offence itself but

if proceedings are brought against you for an offence under

Section 9 of the Act, the Court will look at whether or not you

have complied with the Code in deciding whether you have

committed an offence.

If you are unsure about anything to do with the care and

welfare of your dog, you should always seek advice from an

expert such as a veterinary surgeon, mainly referred to as vet.

You will also find reference within this Code to “other suitably

qualified dog behaviourists or trainers.” These are people who

hold the qualifications and experience to provide expert advice

on dog welfare and behaviour.

A list of suitable organisations and places to find help are provided on

page 13 of this Code.

You can find out more about the legislation relating to dogs at www.defra.gov.uk

Page 67: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

66

PD

SA

Contents Understanding the

Animal Welfare Act 2006

................................................................. 1

How to provide a suitable

environment for your dog to live in

................................................................. 2

How to provide a suitable

diet for your dog

................................................................. 4

How to provide for your

dog’s natural needs

................................................................. 6

How to provide the right

companionship for your dog

................................................................. 8

How to keep your dog

healthy and protect them from pain,

suffering, injury and disease

............................................................... 10

Sources of further information ............................................................... 13

Page 68: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

67

1

Understanding the

Animal Welfare Act 2006

Introduction to the Code Owning and caring for a dog can be a source of great enjoyment, but you should be aware

that dog ownership is a major responsibility. On average dogs live for around 12 years but

some may live much longer. Consequently, you should think carefully about all factors that

will affect your ability to care for a dog and whether a dog is suitable for you. Would you be

able to provide for all of a dog’s needs? You will need to consider the size of your property

and the financial and time implications of having a dog as a pet and its exercise needs.

Caring for a dog can be expensive and you should consider whether, for instance, you

would be able to afford the cost of routine and unexpected veterinary treatment, or the cost

of pet health insurance.

There is no one “perfect” way to care for all dogs because every dog, and every situation,

is different but they all have the same needs. It is up to you to find out what your dog’s

precise needs are and how to meet them. Under Section 9 of the Animal Welfare Act 2006

(the Act) you must take such steps as are reasonable in all the circumstances to ensure

that the needs of an animal for which you are responsible are met, to the extent required

by good practice which are set out in the Act as follows:

(a) need for a suitable environment

(b) need for a suitable diet

(c) need to be housed with,

or apart from, other animals

(d) need to be able to exhibit normal

behaviour patterns

(e) need to be protected from pain,

suffering, injury and disease.

Under the Act you are always responsible for your dog’s needs.

Furthermore, if you are a parent or guardian of a child under the age of 16 years old, you

are responsible for any animal that child looks after. If you are unable to care for your dog

at any time, you must make arrangements for another suitable person to look after it on

your behalf. It is important to remember that you remain legally responsible for your dog’s

needs, even when you are away. The person with whom you leave your dog will also be

legally responsible for your dog’s welfare in your absence.

If you own or are responsible for a dog, and fail to meet its welfare needs or cause it

unnecessary suffering, you may be prosecuted under the Act.

Page 69: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

68

How to provide a

suitable environment

for your dog to live in

Your dog needs a safe environment and, whether they live inside or outside, they need

protection from hazards. Examples of hazards in the home include: open windows and

balconies, which may be inadequately protected to prevent your dog from falling from

them; household and garden chemicals; and poisonous plants.

Dogs are naturally inquisitive and a dog may put themselves in danger if they are left to

explore unsupervised.

Your dog needs a safe, comfortable place to rest, situated in a dry, draught-free area.

Living in a cold or damp place can lead to suffering. If your dog lives outside, they will need

protection from adverse weather or other threats. All dogs must be able to avoid things that

frighten them and need a place to hide where they feel safe.

A dog is naturally disinclined to soil its living area and needs regular opportunities to use a

toilet area, or it will become distressed. Some dogs may need access to a toilet area more

frequently, for example: very young, very old and those that are ill.

Dogs are vulnerable to heat stress. In hot weather they rapidly become distressed and can

die in enclosed areas such as conservatories, vehicles, balconies and outdoor kennels. On

warm days, these are inappropriate environments for a dog, even for a short time. Their

bodies cannot cool like humans, and so heat can become dangerous very quickly.

Your dog

needs a

safe,

comfortabl

e place to

rest

2

Page 70: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

69

What you should do:

• Provide your dog with a safe, clean,

quiet environment. Make sure that you

provide adequate protection from

hazards.

• Provide your dog with a comfortable,

clean, dry, quiet, draught-free rest

area, which has appropriate ventilation

and is lit either naturally or artificially.

• Provide your dog with somewhere they

can go to avoid things that frighten

them.

• If your dog is kept in a kennel, you

should check them frequently and

ensure they are not in danger or

distressed.

• Provide your dog with access to an

appropriate place, away from their

resting area, which they can use as a

toilet area regularly as needed and at

least every few hours.

• Make sure that any place you leave

your dog is large enough to provide,

at all times, a comfortable area with

effective ventilation and temperature

control, and that your dog is able to

move around to ensure its comfort,

avoiding becoming too hot or too cold.

Page 71: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

70

• When you transport your dog make

sure they are comfortable and safe at

all times.

• Do not leave your dog unattended in

situations, or for periods of time that

are likely to cause them distress or

render them unsafe.

• Keep your dog under control and safe

at all times and do not let them stray.

• If you are going away and not taking

the dog, make sure they are only ever

left with someone who can meet their

welfare needs.

PD

SA

Page 72: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

71

How to provide a

suitable diet for

your dog

Diet includes water, and dogs need

fresh, clean drinking water at all times.

Without water to drink, a dog will become

distressed and seriously ill.

A dog needs a well-balanced diet to stay

fit and healthy. Meals designed for people

may not provide dogs with the balanced

nutrition they need and some foods

commonly found in the home, such as

grapes, raisins, chocolate or onions, can

be harmful or even fatal to dogs.

An individual dog’s nutritional needs

depend on their age, sex, activity, the type

of food they eat, their state of health and

whether they have been neutered. Some

dogs, such as those that are pregnant,

or nursing puppies, have special dietary

needs. Diets designed for adult dogs are

not always suitable for growing animals

and puppies. Growing dogs may have

special dietary requirements. Other dogs,

for example; senior dogs, working dogs

and those with poor health, may also

require a special diet.

Dogs need at least one meal a day and

how much an adult dog needs to eat

depends on the type of food, their

bodyweight and how active they are. A

healthy adult dog should have a stable

weight appropriate to their age, sex,

breed and level of activity. Dogs should be

neither too thin nor too fat. Overfeeding

a dog will lead to them becoming

overweight, which can lead to health

problems. Underfeeding a dog will cause

them to lose weight, suffer and can cause

health problems

Dogs can suffer from digestive problems

that can be caused by their diet being

changed suddenly. Strenuous exercise

shortly before, or after, food can

also be harmful.

Dog

im

ag

es a

nd

in

form

ation

: P

DS

A

Page 73: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

72

4

1 VERY THIN

• Very little muscle

• Easily seen

ribs,

backbone and

hipbones

• No body fat

2 UNDERWEIGHT

• Clearly seen ribs

and backbone

• A little fat over

hipbones

• Obviously

tucked-in waist

3 IDEAL

• Can feel ribs,

backbone and

hipbones, but not

prominent

• Smooth, curved,

tucked-in waist

• Base of tail smooth

4 OVERWEIGHT

• No waist and

back broader

• Ribs, backbone and

hipbones difficult

to feel

• Fat at base of tail

5 OBESE

• Bulging pot belly

• Cannot feel

ribs, backbone

or hipbones

• Thick fatty pads

at base of tail

BODY CONDITION SCORE

Page 74: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

73

What you should do:

• Provide your dog with clean fresh

drinking water at all times. If necessary

carry water, in a suitable container,

with you when clean water is unlikely

to be available.

• Make sure your dog eats a balanced

diet suitable for their individual needs

and maintains a stable weight that is

neither over nor underweight for their

age, level of activity, sex, breed and

state of health. Do not let your dog

overeat or they will become obese,

and do not feed too little or your dog

will be underweight.

• Be aware that any change in the

amount your dog eats or drinks may

be a sign of ill health. If your dog’s

eating or drinking habits change,

consult your vet.

• Read, and be guided by, the feeding

instructions relating to any dog foods

you buy but adjust so that your dog

does not become over or underweight.

• Provide all dogs (including puppies)

that have special needs with diets that

meet their individual requirements.

• Feed your adult dog at least once

each day, unless advised otherwise

by your vet.

• Do not change your dog’s diet

suddenly. Changes should be made

gradually over several days.

• You should not feed your dog shortly

before, or after, strenuous exercise.

• If you are uncertain what to do you

should seek advice on feeding your

dog from a vet, veterinary nurse or

other reliable source.

Dogs

need constant

access to fresh,

clean drinking

water

Afr

ica S

tud

io S

hu

tte

rsto

ck

Page 75: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

74

How to provide

for your dog’s

natural needs

Dog training and behaviour

The way a dog behaves is individual and depends on their age, breed or type, breeding,

rearing and past experiences. However, most dogs are playful, sociable animals and they

enjoy playing together with toys, people and other dogs. Play with people and other dogs is

a valuable source of interaction and fun, although dogs will spend some time playing alone

with toys. They should have regular opportunities for interactive playing.

Dogs are intelligent animals and can suffer from boredom. If your dog is bored and does

not have enough to do, they may suffer or engage in inappropriate behaviour e.g.

excessive barking or destructive behaviour such as chewing furniture. Aggressive displays

or changes in behaviour, including vocalisation and eating, may indicate that something is

wrong with the dog’s physical and mental health.

Dogs experience a range of emotions including happiness, anxiety, fearfulness and anger.

How they behave and their body language can help you understand what they are feeling

and whether they are physically and mentally fit and healthy.

All dogs, in particular puppies, need rest. However, individual dogs have different needs and

some will sleep for long periods after exercise or food; others will need less rest and will be

more active.

A dog needs regular exercise and regular opportunities to walk, run, explore, play, sniff

and investigate. The amount of exercise a dog needs varies with age, breed and health.

Some individuals need a lot of exercise and you should take account of this when

choosing a dog. Young dogs may need to have their exercise restricted during periods of

rapid growth to avoid developmental problems. Try to avoid exercising dogs in extreme

weather or during events which they may find frightening such as firework displays.

Training dogs is important to help them learn to behave appropriately and to make it easier

to keep them under control. can also help strengthen the relationship you have with them.

It is important to seek professional advice to identify/discuss any behaviour problems and

the best training options for your dog.

Page 76: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

75

An incorrect training regime can have negative effects on your dog’s welfare. Reward

based training which includes the use of things that dogs like or want (e.g. toys, food and

praise) is enjoyable for your dog and is widely regarded as the preferred form of training

dogs.

Training which includes physical punishment may cause pain, suffering and distress. These

techniques can compromise dog welfare, lead to aggressive responses and worsen the

problems they aim to address.

Puppies need to be carefully introduced to the many noises, objects and activities in their

environment, some of which are frightening when first experienced. They also need to be

adequately and carefully introduced to many different animals and people so that they

learn how to interact appropriately and behave normally as adults.

What you should do:

• Make sure your dog has enough to

do so that it does not become

distressed or bored.

• Make sure your dog has access to

safe toys and suitable objects to play

with and chew.

• Ensure that your dog can rest

undisturbed when it wants to. Puppies

and older animals may need more rest.

• Provide your dog with regular

opportunities for exercise and play with

people or other friendly dogs.

• Give your dog the exercise it

needs, at least daily unless your vet

recommends otherwise, to keep your

dog fit, active and stimulated.

• If you are unsure how much exercise

your dog needs; take advice from your

vet, veterinary nurse or other suitably

qualified dog behaviourist or trainer.

• You should know the behaviour of your

dog when it is fit and healthy and be

able to recognise and understand the

signals your dog and others use when

they are worried, unsure, angry or

happy, fit and healthy.

• All dogs need to be trained to behave

well, ideally from a very young age and

should be introduced gradually and

positively to different environments,

people and animals.

• Reward based training methods

including food; toys and praise are

preferred in dog training systems.

• Your vet may refer you to a dog

behaviour expert who should have a

combination of qualifications, up to

date knowledge, skills and experience

and who treats dogs in such a way that

their welfare is protected.

• If you become aware of changes in

behaviour, or your dog is fearful of, or

aggressive, towards other dogs and

people, avoid the situations which lead

to this and seek veterinary advice.

• You should ensure you prevent your

dog from chasing or attacking any

other animals, including livestock and

horses through use of the lead or

avoidance of such situations.

Page 77: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

76

How to provide the

right companionship

for your dog

Dogs are sociable animals that need,

enjoy and value company. Consequently,

many dogs do not like being left alone

and may suffer if left without company, or

with nothing to do for long periods of time.

Some dogs become distressed and suffer

if they are left on their own, even for short

periods. Experts recommend four hours as

the maximum time period.

The length of time individual dogs can

be left varies, depending on factors such

as age, training, previous experience of

being left alone, breed or type, lifestyle

and housing conditions. However, no

dog should routinely be left on its own

for prolonged periods. If the time alone is

excessive, you can expect behavioural

problems that are distressing for both you

and your dog.

Learning to get on with people, dogs and

other animals is an essential part of social

development for a puppy. Puppies that

are deprived of opportunities to develop

social behaviour or who are not introduced

carefully can become withdrawn, anxious

and aggressive as adults. However, if a

dog has appropriate contact with people,

other dogs and animals early in their life,

they will be more sociable and this can

enhance their quality of life. Dogs that

have not had opportunities to develop

socially, perhaps by being removed from

their mother or littermates too early,

or which have had bad experiences

involving people or other animals, may be

frightened or aggressive in normal social

situations or react inappropriately.

Dogs which are frightened show

characteristic signs such as flattening of

the ears and lowering the tail or signs of

stress such as excessive panting, licking

lips, hiding, cowering and aggression.

Dogs usually get on well with other dogs

in the same household, but may need

time to get to know each other.

However, they will need to have their own

space and places to get away from other

dogs if they want to.

Dogs get to know the people with whom

they regularly interact.

They can become confused and

distressed if the behaviour of those people

is inconsistent and unpredictable. It is

never acceptable to frighten a dog, cause

pain, injure or encourage them to behave

aggressively by teasing

or tormenting them.

Page 78: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

77

What you should do:

• Make sure your dog has opportunities

to spend enough time with people

and friendly dogs so that it does not

become lonely or bored.

• When dogs live together you should

provide enough extra resources

(e.g. toys, beds, food and water bowls

and places where they feel safe)

and space to stop them from

becoming competitive and fighting

with each other.

• Make sure that your dog is never

left alone long enough for it to

become distressed.

• Encourage your dog to be friendly

towards other dogs and allow it to

interact with friendly dogs on a

regular basis.

• Puppies should be given regular and

appropriate opportunities to learn

how to interact with other dogs,

animals and people.

• If your dog is not fully vaccinated

check with your vet before mixing it

with other dogs.

• You should always check health issues

with your vet before allowing your

puppy to mix with other dogs.

• Provide your dog with regular exercise,

play and training

• You should ensure that children are

not left alone with your dog.

• If you keep more than one dog, you

should keep them together for

company if possible. They will need

to get on with each other, but will also

need space to get away from each

other when they want to.

• You should ensure that dogs in your

care are handled properly and are

not stressed or endangered by other

adults or animals, including those who

look after your dog for you when you

are away from home

• Be consistent, kind and gentle in the

way you, your family and friends, react

to your dog and do not encourage

aggressive or other anti-social

behaviour.

• When you are away, make sure

your dog is properly cared for by a

responsible person. When someone

else is looking after your dog they also

have a legal responsibility to ensure its

welfare, and you should ensure that

they understand its needs and any

special requirements that it may have.

You are still legally responsible for the

dog even when they are not with you.

• If your dog is fearful of, or aggressive

towards, other dogs or people avoid the situations that lead to this

behaviour and seek advice from a vet,

veterinary nurse or suitably qualified

dog behaviourist or trainer.

Page 79: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

78

How to keep your dog healthy and protect them from pain, suffering, injury and disease

Dogs do feel pain and have similar pain

thresholds to people. However, individual

dogs and different breeds or types may

show pain and suffering in different ways.

Any change in the way a dog behaves

can be an early sign that it is ill, or in pain.

Dogs which are ill, or in pain, often change

their eating and drinking habits. They may:

• stop or reduce eating and lose weight

• drink water excessively, drink less or

not at all

• become withdrawn and unwilling to

exercise or play

• cry when approached or touched

• show uncharacteristic fear or

aggression when approached

• try to hide

They may also show specific signs of ill

health such as:

• discharges from the eyes,

ears or nose

• excessive salivation, vomiting,

difficulties passing urine,

diarrhoea or constipation

• coughing or wheezing

• excessively scratching and developing

skin sores

• limping or swelling

This list is for guidance only and

is not exhaustive.

Dogs are vulnerable to a range of

infectious diseases and other illnesses.

They need protection from serious

infections, which can be provided by

vaccination. Like us, dogs benefit from

routine health care.

Many people choose to have their dogs

neutered. If you do not intend to breed

your dog, your vet can advise on neutering

and the welfare benefits of neutering dogs.

If you decide to breed your dog, your vet

can advise on the risks of inherited

conditions and exaggerated features

that could affect the welfare of the

puppies. Puppies require care, must be

microchipped before sale and cannot be

sold under eight weeks. Raising puppies

is difficult and time-consuming, and the

puppies are your responsibility, with the

same needs as any dog under the

Animal Welfare Act.

Page 80: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

79

From 6 April 2016, it is a legal requirement

to have dogs microchipped, details

recorded on an appropriate, recognised

database and kept up to date. A dog which

can be easily identified (e.g. by microchip)

is more likely to be reunited with its owner

if injured, or lost, particularly if it loses its

collar. This will ensure they receive the

prompt veterinary treatment needed if

injured. Dogs are inquisitive and may put

themselves in danger if left to

explore unsupervised.

What you should do:

• Take sensible precautions to keep your

dog safe from injury.

• Monitor your dog daily and watch out

for signs of injury, disease or illness.

Make sure someone else does this if

you are away.

• If you notice changes in your dog’s

behaviour you should contact your vet

and follow the advice you are given.

• You should carefully check your dog’s

coat regularly and groom your dog, as

necessary, to maintain a healthy coat.

• You should ask your vet how often

your dog needs a health check, and

about the things you can do to protect

your dog’s health. You should follow

the advice you are given.

• Routine preventive healthcare, such as

vaccination and treatments to control

parasites (e.g. fleas and worms), as

well as any current health problems

your dog may have, is an essential

part of keeping your dog healthy.

• Clean up your dog’s faeces to avoid

disease transmission.

• Take sensible precautions to keep

your dog safe including prevention

of access to poisonous food, plants,

chemicals and any other hazards.

• Only use medicines and drugs

that have been prescribed for your

individual dog.

• Human products and medicines

intended for other animals can be

dangerous to dogs and sometimes

fatal. If you are unsure seek

veterinary advice.

• You should always consult your vet

if you are concerned that your dog

has eaten or come into contact with

anything that could be harmful.

• Your dog is required by law to wear a

collar and identity tag when in a public

place. Collars should be of the correct

size and fit, and should not cause any

pain or discomfort. Once your dog is

microchipped, remember to keep the

microchip database up to date with any

changes in your contact details.

Batt

ers

ea

Do

gs

& C

ats

Ho

me

Page 81: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

80

• If you are considering having your dog neutered, your vet will be able to advise you

about the best age to have this done.

• You should seek the advice of your vet before allowing your dog to breed and take all

reasonable steps to ensure that you will be able to provide the care required during

pregnancy as well as finding suitable homes for the puppies.

• If you recognise signs and symptoms of disease or suspect that your dog is in pain, ill

or injured; contact a vet promptly and follow veterinary advice regarding their treatment.

If at any time you have concerns about the health or welfare of your dog you should

seek advice from a vet or veterinary nurse.

PD

SA

Page 82: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

81

Sources of further information

• Your vet. You can contact the Royal College of Veterinary Surgeons to

find details of vets in your area. The Royal College of Veterinary Surgeons

(RCVS), Belgravia House, 62-64 Horseferry Road, London, SW1P 2AF:

www.rcvs.org.uk – the website has a “find a vet” facility.

https://findavet.rcvs.org.uk/find-a-vet/

• Local libraries and bookshops for up to date books on dog care.

• Websites such as: • Defra hosted on www.gov.uk – has

information on the Animal Welfare

Act 2006, Pet Travel Scheme

(PETS) and copies of the Code of

Practice for the Welfare of Dogs.

• Association of Dogs

and Cats Homes:

www.adch.org.uk

• Battersea Dogs & Cats Home:

www.battersea.org.uk

• Blue Cross:

www.bluecross.org.uk

• British Veterinary Association:

www.bva.co.uk

• British Small Animals Veterinary

Association:

www.bsava.com

• Dogs Trust:

www.dogstrust.org.uk

• PDSA:

www.pdsa.org.uk

• Pet Industry Federation:

www.petfederation.co.uk

• Pet Health Council:

www.pethealthcouncil.co.uk

• Royal Society for the Prevention of

Cruelty to Animals:

www.rspca.org.uk

• RCVS’ “Find a vet” service at

www.findavet.rcvs.org.uk for health,

nutrition or behavioural advice

• The Animal Behaviour & Training

Council :

www.abtcouncil.org.uk/

• The Kennel Club:

www.thekennelclub.org.uk

If you wish to take your dog abroad

you can find out how to do this at:

www.gov.uk/take-pet- abroad/overview

Page 83: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

APPENDIX 2

Senior Staffy Club rules for volunteer dog

walkers. (Hilderstone)

1. Please let Senior Staffy Club know if you are unable to walk the dogs as planned via the walkers group Facebook page or by contacting the SSC Dog Welfare Officer on

2. The opening hours for us to visit the kennels are: 8:00 - 10.30 am and 3 - 6 pm.

Please ensure you bring the dogs back on time. 3. Be guided by and follow any particular advice given by the SSC or the kennel

staff with regards to the handling and walking of any of the dogs, i.e. they can only walk short distances, do they need a muzzle, do they walk better on a harness, have they kennel cough etc.

4. Please remember that this is a boarding kennels, do not let the SSC dogs

approach other dogs being walked by the kennel staff.

5. Keep the dog on a short lead when moving in and out of kennels, and while

opening outside door in case of kennel staff bringing dogs in or out.

6. When walking along the road where there are no pavements always walk facing

approaching traffic – do not walk with the vehicles approaching behind you, you

may not hear them. If it is a particularly bad blind bend you should in these

circumstances cross the road with care prior to the bend and walk with the traffic

approaching behind you and cross back carefully to face the traffic once you

have negotiated the bend.

7. If a car approaches stand still and keep the dog on a short lead in at the side of

the road until the car has passed.

8. Each walker should only be walking one dog.

9. Dogs can be walked together if there are the appropriate numbers of walkers

available – i.e. 2 dogs=2 walkers...but care must be taken in keeping distance

between them.

10. All dogs MUST be kept on a lead at ALL times when walking. There is an

enclosed paddock available to allow the dogs some off lead time, please ask the

kennel staff first if you can use it. (Usually they are very busy with the boarding

dogs though)

11. All dogs should have a collar on at all times, with a tag, in addition to any

harness. Please let the SC Dog Welfare Officer know if they do not have one on.

Page 84: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

12. If it is advised by SSC or the kennel staff a dog should be muzzled if necessary.

13. Whilst we want you to assess the dog’s behaviour when out walking please do

NOT force the dog into confrontational situations with other dogs. If walking with

another volunteer walker allow the dogs to walk side by side, but only at a safe

distance apart, if they are not reacting adversely.

14. DO NOT take the dogs to meet other dogs being walked by their owners and if a

private owner approaches with their dog please keep the rescue dog apart from

the other dog, explain the situation, and the fact the Senior Staffy Club dog is

under assessment.

15. DO NOT introduce the dog to children on the walk – if you are walking with your

own children this should only be taking place with prior permission of Senior

Staffy Club.

16. Please ‘Scoop the poop’ and pick up after the dog wherever you are walking, if in

public areas.

17. Please report any concerns you have about the dog in terms of its health to the

kennel staff at the time AND to the SSC Dog Welfare Officer, along with

information regarding your assessment of them.

18. In winter please always wear reflective jackets / arm bands when walking when it

is darker.

19. Do NOT enter a field with livestock, but if you do have to the dog MUST always be on a lead and kept away from the livestock. A farmer has the legal right to shoot

them if they are worrying livestock.

20. Please keep to public footpaths if crossing fields.

21. If transporting dogs in a vehicle they should be secured by car harness, in a crate, or behind a dog guard. Do NOT transport two dogs together unless advised it is safe to do so. If doing so they should be secured separately, in crates.

I have read, understood and agree to abide to these terms when walking Senior Staffy Club rescue dogs;

Signed:

Date:

Print Name:

Senior Staffy Club rep:

Page 85: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

APPENDIX 3

Senior Staffy Club rules for volunteer dog

walkers. (Worcester)

1. Please give the kennels know asap if you need to cancel your planned rota time / date for that week so they are not left waiting for you. They can be contacted on 01905 821686.

2. Please let Senior Staffy Club know via the walkers group Facebook page or by contacting Bev on 07940788990 asap as well.

3. Be guided and follow any particular advice given by the SSC or the kennel staff with regards to the handling and walking of any of the dogs i.e. can they only walk short distances, do they need a muzzle, do they walk better on a harness, have they kennel cough etc.

4. Please remember to shut the gates at the kennel yard when entering and leaving

the car park and wherever possible use the back gate to enter and exit with the

dogs.

5. Do not attempt to fetch or return the dogs to / from the main kennels yourself –

only employed Kennel staff are allowed to do this and you will need to wait until

one is available. If the dogs are in the holding pens you can get them out as per

the handling advice shown to you on your induction and constantly via the

Facebook walkers page on specific dogs.

6. When walking along the road where there are no pavements, always walk facing

approaching traffic – do not walk with the vehicles approaching behind you, you

may not hear them. If it is a particularly bad blind bend you should in these

circumstances cross the road with care prior to the bend and walk with the traffic

approaching behind you and cross back carefully to face the traffic once you

have negotiated the bend.

7. If a car approaches, stand still and keep the dog on a short lead in at the side of

the road until the car has passed.

8. Each walker should only be walking one dog. Dogs can be walked together if

there are the appropriate numbers of walkers available – i.e. 2 dogs=2 walkers

but care must be taken to keep them at a safe distance apart.

9. All dogs MUST be kept on a lead at ALL times

10. All dogs should have a collar on at all times in addition to any harness. There are

collars, leads, harnesses and extending leads in the box provided at the kennels

in the room at the side of the office.

Page 86: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

11. If it is advised by SSC or the kennel staff a dog should be muzzled if necessary.

12. Whilst we want you to assess the dog’s behaviour when out walking please do

NOT force the dog into confrontational situations with other dogs. If walking with

another volunteer, walkers allow the dogs to walk side by side a safe distance

apart, if they are not reacting adversely and socialise as seems safe.

13. DO NOT take the dogs to meet other dogs being walked by their owners and if a

private owner approaches with their dog please keep the rescue dog apart from

the other dog, explain the situation, and the fact the Senior Staffy Club dog is

under assessment.

14. DO NOT introduce the dog to children on the walk – if you are walking with your

own children this should only be taking place with prior permission of Senior

Staffy Club.

15. Please ‘Scoop the poop’ and pick up after the dog wherever you are walking.

16. Please report any concerns you have about the dog in terms of its health to the

kennel staff at the time and to the Senior Staffy Club, along with information

regarding your assessment of them.

17. In winter please always wear reflective jackets / arm bands when walking when it

is darker.

18. You should NOT enter fields with livestock in, but If you have to enter a field with livestock the dogs should as always be on a lead and kept away from the livestock.

A farmer has a legal right to shoot a dog if it is worrying livestock.

19. Please keep to public footpaths if crossing fields.

20. If transporting dogs in a vehicle they should be secured by harness, in a crate or by having a passenger to assist. If transporting two dogs they should be secured separately.

I have read, understood and agree to abide to these terms when walking Senior Staffy Club rescue dogs;

Signed:

Date:

Print Name:

Senior Staffy Club rep:

Page 87: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

APPENDIX 4

TETANUS FORM Tetanus is a bacterial disease caused by an infection in an open wound. It causes a continuous, painful contraction of some or all of the body’s muscles, which usually results in violent spasms and rending of the muscles. The disease is life threatening, even with intensive care and support for victims. In view of this, it is not surprising that everyone should be vaccinated to prevent infection. In order to comply with our responsibilities under Health and Safety at work, it is now a requirement that all Senior Staffy Club volunteers, in roles which involve walking / handling the dogs, must be suitably protected, except for extenuating circumstances.

Provided a person has had 5 doses of vaccine (i.e. their childhood doses, preschool & teenage booster) protection lasts for life and those born after 1961 will normally have been vaccinated. If you were born before 1961, or have arrived from overseas you may not be fully protected and you are therefore advised to check with your GP or practice nurse. Should a volunteer suffer a high risk injury, they may be advised to have a booster injection if it is more than 10 years since the last vaccination. Please complete the following statement, sign it and return a copy to your point of contact.

I, ………………………………………………………………….. (Please print full name) of (Address) …………………………………………………………………… ……………………………………………………………………………………………… ………………………………………………………………………………………………. I have read and understood the directive regarding tetanus and understand that I should be protected against the disease. 1. I confirm that I am still protected.

Signed………………………………………… date…………………………..

Information on this form will be kept confidential and the form will be stored securely in line

with the Data Protection Act.

Page 88: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

APPENDIX 5

Date

[email protected]

I (Owners name) of (owners full address) being the legal owner of (name of dog),

a (put colour and age) year old Staffordshire Bull Terrier (or Staffy Cross), Un/neutered

fe/male dog, chip number xxxxxxx do hereby sign (Dogs Name) into the legal ownership and

care of Senior Staffy Club.

I understand by signing this surrender form that I relinquish all legal rights to xxx and any

future decisions made as to the subsequent rehoming of xxxx will be made by SSC in the

best interests of xxxx and will be final. I wish xxxx to be rehomed by SSC

In consideration of this I hereby donate £ to Senior Staffy Club to help with the

costs incurred in caring for (Dogs name) whilst s/he is in Senior Staffy Club care.

Signed (Owner):

Date:

Telephone number:

Senior Staffy Club rep / Witness signature:

Print Name:

Telephone number:

Date:

Page 89: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

INITIAL KENNEL ASSESSMENT

Dogs Name

:

Age

Date:

Name of assessor

Where undertaken

CHECK LIST

Collar and Tag

Harness

Coats

Toys

Treats

Food

Bath

ASSESSMENT

How does the dog

react to you

approaching and

entering the

kennel?

How long it takes

for the dog to pay

attention to you?

Page 90: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

What is their

reaction to being

approached by

you? (e.g. friendly,

tentative, fearful,

neutral?)

What is the dogs’

response to being

touched by you in

various places of

the body / putting

on harness (does

the dog move

closer, pull away,

stand still, wag,

relax, stiffen)?

What is the

condition of the

coat? Any fleas,

mange etc.

What is their

reaction to being

presented a toy and

the degree to which

the dog attempts to

guard the toy?

Does the dog jump /

mouth etc. for

treats / toys?

Response to food

and any signs of

food-guarding?

How does the dog

react to others dogs

in kennels?

How does he/she

walk on the lead?

Page 91: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

How does the dog

react to others dogs

when on lead and

out walking?

Reaction to being

called by you?

Reaction to being

coaxed into a sit/lie

down position

(accepting? willing?

fearful?

struggling?)

How does the dog

react when being

returned to the

kennels

What is the overall

demeanour of the

dog

Does the dog have

any evident health

problems?

If yes what are

they?

Write up for Walkers:

Date:

By:

Page 92: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

APPENDIX 7

Senior Staffy Club

List for Initial Veterinary Health Check Date of visit:: Taken By: Dogs Name: Dogs Age Vets Details: Vaccinations : L2 vaccine consists of 2 x vaccinations carried out 2 weeks between injections L4 vaccine consists of 2 x vaccinations carried out 4 weeks between injections

1st Vax Date:

2nd Vax Date:

Kennel cough -

KC Vax Date:

Microchip number:

Weight :

Ears :

Eyes:

Nose :

Mouth inc. teeth:

Heart:

Page 93: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

Lungs:

Legs:

Toe-Nails:

Genitals:

Tail :

Body inc. lumps:

Any growths to be fine needle aspirated (FNA) at time of health check - Results:

Get a general blood test taken at time of health check -Results:

Page 94: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

Vet Recommendations

SSC Representative Name:

Date:

Page 95: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

APPENDIX 8

ONGOING ACTION PLAN

Week One assessment

Dogs Name

:

Age

**Please note any changes from Initial assessment**

How does the dog

react to you

approaching and

entering the

kennel?

How long it takes

for the dog to pay

attention to you?

What is their

reaction to being

approached by

you? (E.g. friendly,

tentative, fearful,

neutral?)

What is the dogs’

response to being

touched by you in

various places of

the body / putting

on harness (does

the dog move

closer, pull away,

stand still, wag,

relax, stiffen)?

Page 96: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

How does he/she

walk on the lead?

How does the dog

react to others dogs

when on lead and

out walking?

What is the

condition of the

coat? Any fleas,

mange etc.

What is their

reaction to being

presented a toy and

the degree to which

the dog attempts to

guard the toy?

Does the dog jump /

mouth etc. for

treats / toys?

Response to food

and any signs of

food-guarding?

How does the dog

react to others dogs

in kennels?

Page 97: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

If yes what are

they?

Action Plan for Walkers: Date:

By:

Reaction to being

called by you?

Reaction to being

coaxed into a sit/lie

down position

(accepting? willing?

fearful?

struggling?)

How does the dog

react when being

returned to the

kennels

What is the overall

demeanour of the

dog

Does the dog have

any evident health

problems?

Page 98: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

APPENDIX 9

Adoption Agreement Conditions

Dog Name:

Age:

Colour: Microchip:

Senior Staffy Club accepts no responsibility as to description, condition or health of the

animal and gives no warranty of any kind expressed or implied.

Information concerning the habits and past history of the animal is passed by Senior Staffy

Club in good faith, based on what is known to them, and there is no guarantee of reliability.

Senior Staffy Club is therefore unable to accept liability for any consequences whatsoever

resulting from events attributable to the failure to give information or the transmission of

wrong information.

The animal is believed to be in normal health on leaving Senior Staffy Club care except

where conditions have been made known to the adopter in writing. It is regretted that Senior

Staffy Club is unable to accept liability for any expenses of any kind arising from sickness

developed subsequently.

In cases where an animal is known to have a specific condition the presence of which is

notified to the adopter the responsibility for and the cost of future treatment shall be that of

the adopter.

Attention is drawn to the possible liability of those adopting animals for damage and injury

which they may cause to third parties or their property. In particular liability may arise in

negligence under Section 8 of the Animal Act 1971 and in the case of dogs Section 3 of the

act imposes a general liability on the keeper of a dog for causing death or injury to livestock.

The possibility of an action for nuisance should also be recognised. Senior Staffy Club

therefore strongly advises all adopters to arrange appropriate insurance for their animals.

Page 99: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

You (the adopter) accept the following responsibilities with regard to adopting the

dog:

● The dog shall be kept by you as a pet and shall not be used for vivisection, experimentation or breeding purposes.

● You will undertake to have the dog spayed / neutered if the operation has not already been carried out at the time of adoption. Please contact SSC who will cover the cost of the spay / neuter operation.

● You will feed and house the dog to Senior Staffy Club’s satisfaction, and the dog shall not be kept chained up, or kennelled outside – they are to live as part of the family in the home.

● You will maintain a suitable exercise and training program as required for the dog.

● You understand that Senior Staffy Club cannot be held responsible for the dog’s behaviour once it has left the care of Senior Staffy Club.

● You will register the dog with a qualified Veterinary Surgeon within one month of the contract, and maintain a suitable vaccination and worming programme in accordance with veterinary advice.

● Any known medical conditions of the dog are listed below for your and your vet’s information only. There can be no guarantee the dog is not incubating any infection nor has any other medical condition. You understand that Senior Staffy Club will not be held liable for any future treatment and that once officially adopted then veterinary fees become your sole responsibility.

Known medical conditions:

● You agree to take reasonable steps to find the dog and to notify Senior Staffy Club within 24 hours should the dog become lost. As per the Control of Dogs Order 1992 any dog in a public place must wear a collar with the name and address of the owner engraved or written on it, or engraved on a tag.

● You agree to permit an authorised Senior Staffy Club representative to visit your premises, contact you via phone or email from time to time to ensure the dog is happily settled.

● You hereby irrevocably understand and authorise that the dog will and can be removed from your care if it is believed the terms of the contract are not being reasonably followed.

Page 100: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

● You accept full responsibility for the dog for the lifetime of the dog.

● You understand that any donations given are NOT payment for the dog. Any money received is used for the continuing work of Senior Staffy Club in helping unwanted dogs.

● You agree not to part possession with the dog except to Senior

Staffy Club or their representative rescue organisations. If you

can no longer care for the dog Senior Staffy Club should be contacted in the first instance.

Senior Staffy Club contact details: admin @seniorstaffyclub.co.uk

www.seniorstaffyclub.co.uk

Adopters signature:

Print Name

Address:

Tel:

Senior Staffy Club

representative signature:

Print name:

Date:

Page 101: Dog Welfare Officer Training1... · 1 day ago · Dog Welfare Officer Training 1. Overview of Charity General Overview of Charity Different Departments Who is who 2. Data protection

APPENDIX 10

SENIOR STAFFY CLUB

Foster Dog Handover

Date Name of dog

Vaccination given: Next vaccination due:

KC vax given: Next KC vax due

Wormer given: Next wormer due:

Flea treatment given: Next flea treatment due:

Regular medication required:

Vet visit /treatment:

.

Behavioural issues seen at kennels

Senior Staffy Club contact name: /

Tel Number

[email protected]

Emergency contact if main contact not available:

Name

Tel Number