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Dorothy Tudor TCC LtdProject Challenge 2010
... And you actually want to “go live” with that?
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -2
...and you actually want to “go live” with that?How can:
• Project Management - PRINCE2
• Agile - DSDM Atern
• Service Management - ITIL
... work together ...
To enable on time delivery and implementation of the right products, which are also supportable and acceptable to Service Management
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -3
Dorothy Tudor
Technical Director, TCC Ltd
• Agile Project Leader Practitioner/Examiner
• DSDM Atern Coach/Practitioner/Trainer/Examiner
• Certified Agile Scrum Master
• ITIL Accredited Service Manager
• PRINCE2 Project Manager
• PRINCE2 Accredited Practitioner/Trainer
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -4
Who are TCC?
• Founded 1981
• Methods for Business Change
• Business Analysis, Agile Approaches DSDM Atern, SCRUM, PRINCE2, ITIL
• Accredited Facilitators
• www.tcc-net.com
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -5
...and you actually want to “go live” with that?
Agenda:
What is PRINCE2?
What is ITIL?
What is DSDM Atern?
How can they work together?
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -6
What is PRINCE2?
Diagram ©Crown Copyright 2009Reproduced under license from OGC
Controlling a Stage
Managing Product Delivery
Controlling a Stage
ManagingProduct Delivery
Directing a Project
SB CPSB
IP
SUDirecting
Managing
Delivering
Pre-project Initiationstage
Subsequentdelivery stage(s)
Final deliverystage
KeySU = Starting up a ProjectIP = Initiating a ProjectSB = Managing a Stage BoundaryCP = Closing a Project
... Brings a robust, mature framework for business -focused project control
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -7
Feasibility
Feasibility
The DSDM Atern Lifecycle
... Brings a robust, mature Agile framework for on-time, on budget business focused delivery
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -8
Features
Cost Time
Quality?
Cost Time
Quality
Features
Fixed
Variable
Traditional Approaches DSDM Atern
Variable
Fixed
MMSSCC
WWMM
On time, on budget with DSDM Atern
SERVICE
OPERATIONService Desk
SERVICE
DESIGN
SERVICE TRANSITIO
N
CUSTOMER
SERVICE STRATEGY
CONTINUAL SERVICE IMPROVEMENT
Service Requestor Incident
Operations Managemen
t
Applications
Management
Technical Managemen
t
Metrics and feedback
Metrics and feedback
Design for new / changed service
Built, tested, deployed new / changed service
New Services& SLAs
Authorizedchanges
Change Advisory Board
RFCs
Know-ledge
ExistingServices& SLAs
SUPPLIER
contract
SLAs
Service Knowledge
Management System(SKMS)
Strategy Requirements
ITIL for IT Service Management
Mind the Gap!!
... Brings a robust, mature Service management framework
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -10
Why Change?
Organisations must succeed in 2 areas:
• Running current operations (“business as usual”)
• Changing current operations to survive or compete
Projects are the means of introducing change.
Prince2 Manual 2009
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -11
So what’s the problem, introducing Change?
Not what the
customer wanted
Takes too long
Not on time and budget
Disrupts BAU
Not expected
Not tested
I hate change!
Not supportable
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -12
So what’s the problem, introducing Change?
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -13
LIFECYCLE PHASE
SERVICE STRATEGY
Service Catalogue Management
Strategy Generation
Service Level Management
Capacity Management
Availability ManagementService Continuity Management
Release & Deployment Management
Evaluation
Financial Management
Demand Management
Information Security Management
Supplier Management
Change Management
Service Asset & Configuration Management
Knowledge Management
Transition Planning & Support
ITIL Processes and The Project Lifecycle
SERVICE DESIGN
SERVICE TRANSITION
SERVICE OPERATION
Event Management
Request Fulfilment
Access Management
Incident Management
Problem Management
CONTINUALSERVICE IMPROVEMENT
Service Measurement
Service Reporting
Service Improvement
SERVICE STRATEGY SERVICE DESIGN SERVICE TRANSITION SERVICE OPERATION
Service Portfolio Mgt
Service Validation & Testing
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -14
THE PROJECT
DESIGN, BUILD, TEST,
DELIVER
Service Design Package(including functional and
non-functional requirements)
Continual Service Improvement
Service Strategy
Business Requirements
Service Design
Service Transition Package(Release)
Service Operation
Service Transition
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -15
So what’s the solution?
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -16
Stakeholders in a Project
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -17
Project Board
Business, User and SupplierProject Assurance
ProjectManager
Team Manager
Corporate or programme management
Senior Supplier(s)ExecutiveSenior User(s)
Change Authority
ProjectSupport
Project Management Team Roles
User Groups Supplier Groups
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -18
DSDM Atern Team Structure
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -19
DSDM Atern Project Level Roles
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -20
Project Board
Business, User and SupplierProject Assurance
ProjectManager
Team Manager
Corporate or programme management
Senior Supplier(s)ExecutiveSenior User(s)
Change Authority
ProjectSupport
Project Management Team Roles
User Groups Supplier Groups
ITIL SUPPLIERInput from:
Service Level Change SA & Configuration Capacity Availability Service Continuity Security Release
ITIL USERInput from:
Bus.
Relationship Operation Service Desk Problem Mgt
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -21
DSDM Atern Team Structure
The Solution Development Team
Service Design(Business Analyst)
Operations Co-ordinator
(Service Desk)
Systems Integrator (Release Manager)(Service Transition)
Solution Tester (Service Transition)
+ Specialists: Capacity, Availability, Security, IT Service Continuity
PRINCE2Team Manager
Service Deskare also
customers
Service Operation has developers ...
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -24
FeasibilityPost-Project
Pre-Project
Pilot or Warranty Period 2
A PRINCE2, DSDM Atern and ITIL Road Map
Pilot or Warranty Period 1
Pilot or Warranty Period 3
ProjectMandate
Release 1
SERVICE OPERATION
CONTINUAL SERVICE IMPROVEMENT
SERVICE TRANSITION / EARLY LIFE SUPPORT
HIGH LEVEL DESIGN DETAILED SERVICE DESIGN
SERVICESTRATEGY
SERVICE TRANSITION
Release Planning
SERVICE TRANSITION / EARLY LIFE SUPPORT SERVICE TRANSITION / EARLY LIFE
SUPPORT
IPSU
P.I.D.
CONTROLLING A STAGE & MANAGING PRODUCT DELIVERY
CP
SB
BenefitsReview
High Level Reqts
Project Brief and Approach
Release 2 Release 3 Full Live Working
SBSB SBSB
DSDM Atern Agile ... incremental ...
SERVICE TRANSITION / EARLY LIFE SUPPORT
Detailed Requirements
© TCC: ...and you actually want to go live with that? Project Challenge 2010 -25
So What’s the Result?
If you use PRINCE2, DSDM Atern and ITIL together ...
Your plan will look differentYour roles will look different
However:The project delivers when expected Service Management know about it, they’ve shaped it The customers like it – they’ve shaped it too No shocks, no surprises!
So: your project will work better your end result will be better
and you won’t get Service management saying“...and you want to go live with THAT?”
Any Questions?
© TCC
