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DOSSIER 2017 ENGLISH

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Page 1: DOSSIER 2017 ENGLISH
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ABOUT US

Eros Bus Travel are ground transport providers working directly with agencies, with wide ranging experience in the transfer of both national and international passengers

Eros Bus Travel SL has grown during the 8 years since the creation of the Company due to the efforts and dedication applied to each service,creating a notable increase in our client base.

Our Aims & Objectives:

Our aim is to provide an excellent service in all aspects, from the cleanliness of our vehicles to our experienced chauffeurs, excellent customer service and at the same time offering maximum punctuality in our services so that our clients, be they private or contracting agency, leading to high customer satisfaction

All of this would be impossible if we had not implemented a ‘modus operandi’

which permits us to offer the highest level of quality & professionalism in order

to work with different types of clientele and subsequent demands. Our aim is to

offer our clients the best service on the market

We offer nationwide service, specialising in touristic services in Catalunya, providing daily service from the three airports, Barcelona, Reus & Girona, as well as Barcelona Cruise Port. Our client base is 90% tour operators/agencies national and international who direct book their clients bookings with Eros Bus

PRIVATE TRANSFERS

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This is a door to door service, collecting our mutual client from designated location with direct service from Point A to Point B

The majority of these services originate or terminate at the Airports or Port

SHUTTLE SERVICE

Shared shuttle service, with stipulated waiting time in airport or port, sharing the vehicle with other passengers

Shuttle service routes are available from Barcelona, Reus & Girona Airports to/from Barcelona City, Barcelona Cruise Port, Costa Dorada and Costa Brava.

During Ski season we offer shuttle to/from Andorra

We have Meet n Greet guides in all three airports, who receive the passengers and accompany them to their vehicle

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Tailor made Tours & Excursions visiting the major tourist spots in Catalunya

GOLF TOURS

Due to the wide offer of Golf Clubs available in both Costa Dorada and Costa Brava we provide full transport support to golfing tours providing both airport transfer and daily service to golf clubs. We can also supply trips to Barcelona FC, Barcelona Panoramic day or night or a combination of any other excursion our mutual clients may require.

SPORTS CLUBS AND EVENTS

We work together with many of the local Sports Clubs, including football, basketball, hockey etc… providing a return service to and from their events.

School Trips

Conventions & Special Events

Sporting Events: Formula One (Montmelo), Barcelona FC

Weddings & Stag/Hen Nights

Transportation of employees

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Why are we your best option?

- We are a family owned business and this permits us to have direct

contact with our clients

- The passengers enjoy the comfort of our fleet of vehicles and also our

professionalism

- We offer a personalized attention to our customers which guarantees

a perfect service, we have an emergency telephone line 24/7,

manned by our multilingual operators who are able to attend any

query or problem our mutual client may have

- Our prices are highly competive, dealing directly with us cuts out any

cost of third parties.

- We always adapt our services to the client, not the client adapting to

us.

- In all the airports where Eros Bus provide services we have our own

guides who Meet n Greet our clients. We also have an office in Prat

Airport, Barcelona

- OUR GROWTH

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- The growth of Eros Bus has been impressive. From our creation in

2008 we have increased our transfers by over 80% becoming one of

the most important transfer companies in Costa Dorada, Costa Brava

& Barcelona

Airport of Barcelona, Meet n Greet Stand

Since January 2015 we have officially opened our own Stand in Terminal 2B of Barcelona Airport. This innovation provides an great improvement in our Customer Service and ensures that our mutual client receives the desired attention and information from the first moment

We also have a pick up point in Terminal One

Our company works 365 days a year with a varied float of vehicles able to satisfy any capacity requirement

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Our Fleet 1-4 y 5-8 capacity

VIP CLASS

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9-13 y 14-16 capacity

17-25 y 26-30 capacity

31-35 capacity36-59 capacity

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OUR TEAM

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Our workforce is made up of professionals in each of the following departments:

- Administration & Operations Department

- Booking Department

- Quality Control

- New Business Development & Sales

- Traffic Department

- Vehicle Maintenance (In house)