To: Adobe Inc.

From: Aqeel Alkhawaja

Date:

Subject: Conducting a research for System error in Adobe PS products

I request conducting a research on a problem occurs while operating Adobe PS that says there is a problem with the system or the hardware and it is unable to continuo. There are many solutions have been posted in Adobe website www.helpx.adobe.com to eliminate the problem. However, these solutions did not work for some users, including me.

When does the issue occur?

This problem occurs in different times, some users says while running the product in the first time, after a successful installation, the error will occur. Others says that they were using the product normally, and out of the sudden the problem occurs. In addition, some users report in Adobe forum that the product was working fine, but after reinstalling the problem will occur.

How can this problem impact Adobe products?

People expect to have a functional product if they buy one. Having such an issue with the products will not meet the customers' expectations. The confidentiality of Adobe products might drop as well because they are not working properly. Furthermore, having less confident in the goods the company produce means the sells will decrease which will affect the company budget.

Objectives:

Improve the quality of Adobe products. Minimize bugs occurred while using the product

How this problem can be fixed?

From reports and customers review, it is seems that the preferences the product is using is corrupted. However, sometimes when the user resets the preferences, the program does not get updated which and will assume that the preferences are still corrupted. Thus, it will not even create a new one. We need to debug the program in order to make sure it gets updated after resetting or deleting the preferences.