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Metricus

MetricusReseller Presentation

Clarity on the performance of IT3 x nominated for ITSMF Innovation

Award

Slide 2Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.

Metricus Partner Program

Agenda

Metricus for Reselling Partners

Partner Benefits

What is next?

Metricus information



Innovation Award Nomination for Metricus

Metricus has been acknowledged for breaking new ground on IT performance management and is nominated for the ITSMF Innovation Award by three independent juries.



IT Performance Management - 2003

CXO Systems surveyed 1400 CIOs in 2003. Key findings included:

“..most IT executives spend more than a day per week gathering information..”

The frequency with which CIOs gather information related to different functions does not correlate well with the importance of those functions.”

The majority of information is received via multiple channels and needs to be collated bottom up. The following graph is an excerpt from the report:

CXO Systems surveyed 1400 CIOs in 2003. Key findings included:

“..most IT executives spend more than a day per week gathering information..”

The frequency with which CIOs gather information related to different functions does not correlate well with the importance of those functions.”

The majority of information is received via multiple channels and needs to be collated bottom up. The following graph is an excerpt from the report:



IT Performance Management – 2008/9

Only 6% of IT managers have access to efficiently produced IT performance information.

Source: ‘Trends in IT Performance Management’, 2008/9, ITpreneurs.Survey and interviews amongst 99 IT executives and consultants in five continents

+ Collecting data from various sources + Converting data into logical numbers + Building complex Excel sheets= Highly Ineffective



Metricus: measure, manage, improve IT performance

Best Practice Metrics that make sense to the

business

Scorecards and performance

analysis to measure outcomes

Measure Manage Improve

Trending information and benchmarking for

informed decision making

SaaS Metricus IT Performance Management Framework

ITIL v3 continual service improvement / COBIT Goal to KGI to Outcome Measures

Built on



Metricus Modules – a flexible and scalable approach to IT Performance ManagementMetricus Modules includes everything an organization requires in order to measure, manage and improve IT processes and activities

Modules for all ITIL processes

For all COBIT Processes

Green IT Cost Control Balanced

Scorecard

The following modules are available



Characteristics of Metricus Modules

Partner revenue based on first contract term

Initial configuration included, optional support packages available

Data management part of initial configuration

End-user training via online conferences

Contract signed between ITpreneurs and Customer

First module subscription requires minimum of 5 users

Scalable Module structure, add modules when required

Globally accessible, browser based, fully managed

Partners provide consulting services around Modules



Metricus Enterprise SaaS– customized for every partner/ customer

Create custom solutions for your customers such as CIO dashboards, IT health scorecards, Department performance dashboards, and more..



Characteristics of Metricus Enterprise SaaS

Recurring Partner revenue for duration of contract

Scripts, templates, and SQL scripts included

End-user training via online conferences or face to face

Contract signed between Partner and Customer

No minimum number of users

All Modules are included in Enterprise SaaS

Globally accessible, browser based, fully managed

Partners provide consulting services around Metricus

8-hours dedicated Metricus support per month included

Partners can embed Metricus in their consulting approach and grant customers access to Partners’ Metricus subscription



Agenda


Partner Benefits

What is next?




Metricus Reselling Partners

Characteristics What does this mean Examples

Small to Medium sized consulting organizations with a strong presence in a specific regional market and an influential position with Fortune 500 companies.

•Help customers design, strengthen and improve IT processes using industry accepted best practices (ITIL or COBIT)•Resell and consult around service management applications and related tools•Technology plays an important role in the consulting work that these partners provide and partners have access to a broad set of skills and experience

• Partners resell Metricus as a Performance management solution and benefit from recurring revenue

• Partners provide services around the use, implementation, adoption and optimization of Metricus

• Partners provide their own unique niche services around Metricus (benchmarking, etc.)

Metricus Reselling Partners resell Metricus to their customers and provide a range of services around the implementation and use of Metricus

Reselling partners resell all Metricus Solutions





Def

ine

a bu

sine

ss c

ase

Des

ign

solu

tion

for

cust

omer

s

Em

bed

in

proc

esse

s

Val

idat

e an

d tr

ansf

orm

dat

a

Implementation Lifecycle

Support contract

Sign a continuous information interpretation contract with your customer

Design processes

Update customer processes and identify responsibilities around information management

Establish data processes

Validate data quality and establish for data processes transformation

ROI calculation

Understand how the customer is managing their performance now and create a business case

Design a solution

Design scorecards, dashboards and reports relevant to the customer

2 days 2- 5 days 3 - 12 days 5- 20 days 1 day / mo

Pro

vide

sup

port

cont

ract

Example consulting days





Customer tried to use a known BI tool to consolidate data from the Incident and Change management processes but failed due to complexity and inflexibility. Partner deployed Metricus KPIs and best practice IT management knowledge delivering a single and holistic IT Performance Dashboard to the customer

Customer has very unique performance management requirements and uses very specific KPIs. Partner configured a CIO dashboard providing weekly information to IT management. Custom KPIs were combined with Metricus KPIs to create scorecards and dashboards relevant to the customer

Customer uses Six Sigma principles to achieve near process perfection within the IT organization. Partner collected data and configured Metricus Six Sigma charts reducing 6 man-days per month in collecting and processing data



Agenda


Partner Benefits

What is next?




The Metricus partner program allows you to resell Metricus and offer a range of consulting services

Modules for ITIL

Green IT

Modules for COBIT

Cost-Control

Best practice Knowledge included Globally accessible

Flexible “10 minute” deployment Customer Enablement

Customer Branding Customer Training /

Coaching Access to

benchmarking data

Simple data upload

Access per user

Fully managed environment

Browser based

Your Metricus portal

Multi-customer deployment

Your own metrics

And 20 more modules



Reseller Partner Benefits

Flexible solution

Fast deployment

Tailor to customer specific requirements

Fully managed online

Offer Modules or offer Enterprise SaaS

Customer Enablement

Customer Training and Coaching available

Globally accessible, browser based

Customer can log in and view their IT performance

Provide recurring support to your customers

Well supported

Support in designing the environment

Build to release support

Documentation and marketing material available

Webinars, events, global branding

Best practice knowledge

Industry accepted KPIs

Handpicked KPIs by Industry gurus

Everyone can contribute to Metricus library

Best of breed BI software from Microsoft

Add your own unique KPIs and methodology

Top line growth

Recurring revenue month after month

Design services that you now cannot provide

Include Metricus when implementing ITIL or COBIT processes

Built on trusted software



Agenda


Partner Benefits

What is next?




Partner requirements

ITpreneurs teams up with organizations who are leaders in their field and reputable organizations in their geographic area.

Some of the requirements for becoming and maintaining the partnership:

•Be an established business for more than three years

•Be experienced in the area of IT Service Management and IT Governance

•Maintain a good standing with ITpreneurs in all manners of our business relationship

•IT Performance Management is an integrated part of your business or consulting approach

•Preferably have consultants in-house, or within your network, with experience in the field of data management, data warehousing, etc.

•Participate in Metricus Education (Metricus Enablement Workshop) to ensure your team can fully manage Metricus Workspaces

•A commitment of 1 Metricus User License for access to the Metricus product and support



Partner sign-up process

Complete contact form

Metricus website

Initial email conversation

Review Information

Product demo by product

manager / presales

Expert call required?

Set up expert Call

yes

Provide organization information

Review Information

Send partnership

information + NDA

Send contract

documentation

Review contract

no

Complete contract

documents

Schedule training

Review business

plans

Partner

ITpreneurs



Agenda

Reference material



Best Practice KPIs allow you to identify metrics that are meaningful and actionable

Cascading down from business goals to COBIT processes and metrics: The following are DS4 metrics



Traffic light symbols indicate the process health for the entire organization. The individual department or team performance is accessible for benchmarking purposes

Using best practice metrics it becomes easy to compare apples with apples



Template Scorecards and Dashboards enable a fast start with your customers

For every Metricus Module template scorecards and dashboards are available that can simply be deployed and customized for customers



Specialized modules address specific and unique customer requirements

Metricus Module for Green IT Monitoring the contribution of organizations with respect to sustainable information technology.



Other Partner categories

Resell Metricus Modules and customized Metricus Enterprise SaaS and provide implementation services helping customers use and implement Metricus

Reselling Partners:

Use Metricus Enterprise SaaS as an integrated component of their implementation approach. Use all the knowledge and support from Metricus to improve customer IT processes and activities

Consulting Partners:

Use Metricus Enterprise SaaS to create internal transparency over complex IT processes. Provide their customers with an insight into service provider performance

Managed Services Partners:

Metricus Partners use Metricus as part of their consulting approach to the market, use Metricus internally or create services around the use and adoption of Metricus



Metricus is an ITpreneurs product.

ITpreneurs provides knowledge solutions in the IT management domain. The ITpreneurs portfolio includes Learning solutions (game based learning, e-learning, classroom training) and IT performance management solutions (IT performance measurement).

Through its content expertise and extensive partner network, ITpreneurs knowledge portfolio is currently available in 45 countries across 6 continents and in 6 languages.

Corporate HeadquartersWeena 324-3263012 NJ RotterdamIntl: +31107110260US: +18002146371

Contact information: [email protected]

Documents

Download a presentation about Metricus for Reselling Partners