Exorbyte GmbH | Line-Eid-Str. 1 | D-78467 Konstanz | Internet: www.exorbyte.com, www.exorbyte-commerce.com

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Saint-Gobain Rigips GmbHPragmatism matters:

on rigips.de users find what they need quickly and easily

Case Study

Search engine requirements

Incorporation of three separate

search functions

Supplier search enhancement

Full-text search integration

Search functionality within PDF

files

Google Analytics Integration

Solution

Exorbyte Universal Search

Benefits

One database instead of three

Top performance

Intelligent search

Very high error tolerance in

search and auto-suggest

Allows easy customization

Incremental update

Efficient resource management

Unlimited scalability

Saint-Gobain Rigips GmbH is Germany’s leading

manufacturer of plasterboard, renders and insulation.

Rigips introduced drywall plasterboard construction over

60 years ago. At www.rigips.de, the company offers a

portal for drywall products and insulation aimed

particularly at retailers, architects and DIY enthusiasts. The

website receives around 100,000 unique visits per month.

Challenge

Previously, the portal contained three separate,

independent search screens: system search, keyword

search and supplier search, including contact and site

search. When users wanted to find specific information,

they first had to locate the right search screen. Entering a

search in the wrong screen - such as using the search term

“spackle” in the contact search - produced no results for

the user as the associated databases were not connected.

Furthermore, the search functions did not accept input

errors or offer search suggestions. As a result, searches

were often unsuccessful, leading to unsatisfied users. This

made it absolutely vital to combine the three search

functions into one global search, with the resulting system

underpinned by a unified database.

Solution Exorbyte Universal Search

The aim was to implement a unified and, above all, user-

friendly search feature using Exorbyte Universal Search,

the intelligent and error-tolerant search solution.

Implementation

Among other things, the portal is intended to help users to

quickly and easily find a local building supplies store that

stocks the Rigips products they need. An effective supplier

Exorbyte GmbH | Line-Eid-Str. 1 | D-78467 Konstanz | Internet: www.exorbyte.com, www.exorbyte-commerce.com

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search is crucial for this.

To provide a local search,

Exorbyte enhanced this

search function with new

geodata based on German

postcodes. This allows

users to filter results even

by individual

neighborhoods. The

contact search currently

includes around 6,000 suppliers and is updated monthly.

The portal’s download area, which currently contains

around 600 different PDF files, is an additional benefit for

users. The documents include information brochures,

technical documentation and product datasheets. Exorbyte

Universal Search’s full-text search function allows users to

search for keywords within the content of these PDF files.

Finally, Exorbyte Universal Search was also integrated

with Google Analytics, allowing Rigips to study users’

search habits by using their regular analysis tool.

The new error-tolerant auto-suggest is particularly

appreciated by users. It provides the most relevant results

even while inputting text in the search field. All search

suggestions are immediately updated with every

individual letter entered. The number of results in each

section is also displayed.

A successful result

Visitors to the Rigips portal now have access to a unified

search feature enhanced with useful additional

information, which makes searching significantly easier

and faster. Users can find what they need and are happy

to use the site again. Anatol Bunke, Internet Project

Manager at Saint-Gobain Rigips GmbH, explains, “We

already presented our new website to our customers at

this year’s Baumesse fair. The positive feedback from

trade visitors was fantastic. Before, even the slightest

typing error would prevent the search from returning any

results, which, of course, was more than a little frustrating

for our users. But the optimized search tool has made the

portal user-friendly, and users are now able to find the

information they need quickly and easily.”

Contact

Saint Gobain Rigips GmbH

Head Office

Schanzenstr. 84

D-40549 Düsseldorf

Tel: + 49 0211 55 03 0

anatol.bunke@saint-gobain.com

www.rigips.de

Exorbyte GmbH

Rolf Nikolaidis

Sales Director

Tel: +49 7531 36 33 9-00

rolf.nikolaidis@exorbyte.com

www.exorbyte.com