Dr. Dr. Dr. Dr. OumaOumaOumaOuma OlugaOlugaOlugaOluga

Secretary GeneralSecretary GeneralSecretary GeneralSecretary GeneralKenya Medical Practitioners Pharmacists & Dentists’ Union Kenya Medical Practitioners Pharmacists & Dentists’ Union Kenya Medical Practitioners Pharmacists & Dentists’ Union Kenya Medical Practitioners Pharmacists & Dentists’ Union (KMPDU)(KMPDU)(KMPDU)(KMPDU)

� KMPDU is Trade Union representing 88% of Kenya’s medical doctors, pharmacists and dentists.

� Partner member of International Association of Medical Regulatory Authorities (IAMRA).

� KMPDU is the leading advocacy organization for strong and resilient healthcare system in Kenya.

� Monitor Quality Indicators and Improvements.

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� Kenya Constitution 2010Kenya Constitution 2010Kenya Constitution 2010Kenya Constitution 2010 Bills of Rights chapteraddresses citizens’ expectations of the right to• the highest attainable standards of health• reproductive health• emergency treatment

• Kenya Health Sector Strategic & Investment Plan Strategic & Investment Plan Strategic & Investment Plan Strategic & Investment Plan 2014201420142014----18181818

� The social pillar for the VVVViiiisionsionsionsion 2030 2030 2030 2030 indicates:improving the overall livelihoods of Kenyans• through provision of efficient and high quality health care systems with the best standards

� Therefore: Quality Quality Quality Quality improvementimprovementimprovementimprovement is necessary to respond to many challenges in health care management and service delivery systems

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� framework for an integrated integrated integrated integrated aaaapproach pproach pproach pproach to improve quality of care

� holistically and systematically addresses a range of organizational quality issues with the main aim of delivering positive health impacts

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Quality

Improvement

as a process…

…adherence to standards & guidelines

based on Evidence-Based Medicine

(EBM)

…satisfying patients/clients needs in a

culturally appropriate way

… improved structure-process-outcome

by applying Quality management

principles and tools

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1.1.1.1. LeadershipLeadershipLeadershipLeadership

2.2.2.2. Customer orientation (external Customer orientation (external Customer orientation (external Customer orientation (external & internal& internal& internal& internal))))

3.3.3.3. Involvement of people and stakeholdersInvolvement of people and stakeholdersInvolvement of people and stakeholdersInvolvement of people and stakeholders

4.4.4.4. Systems approach to managementSystems approach to managementSystems approach to managementSystems approach to management

5.5.5.5. Process orientationProcess orientationProcess orientationProcess orientation

6.6.6.6. Continuous quality improvementContinuous quality improvementContinuous quality improvementContinuous quality improvement

7.7.7.7. Evidence Evidence Evidence Evidence Based Decision MakingBased Decision MakingBased Decision MakingBased Decision Making

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For self assessment, peer assessments and External Quality Assessors

� Quality standards

� KQMH Checklists(M/E Tool)

For Health Workers

� 5S5S5S5S----CQICQICQICQI----TQM approach toolsTQM approach toolsTQM approach toolsTQM approach tools

� Clinical Audit tools

� Supervision tools

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� Laid foundation of QI in Counties, Health Facilities

� KQMH in pre-service training curriculum

� Accreditation framework developed

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FORUM

OPERATIONALIZATION TOOLS FOR KENYA QUALITY MODEL FOR OPERATIONALIZATION TOOLS FOR KENYA QUALITY MODEL FOR OPERATIONALIZATION TOOLS FOR KENYA QUALITY MODEL FOR OPERATIONALIZATION TOOLS FOR KENYA QUALITY MODEL FOR HEALTH(KQMH)HEALTH(KQMH)HEALTH(KQMH)HEALTH(KQMH)

Support to the health workforce is to support the Healthcare System.

Acknowledgements:

1. Dr Charles KandieHead, Division of Health Standards & QA

Ministry of Health, Kenya

2. Prof. Francis OmaswaExecutive Director – ACHEST

3. Kenya’s Health Workforce

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