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Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 11
THE DIGITAL FIRM:THE DIGITAL FIRM:
ELECTRONIC COMMERCE ELECTRONIC COMMERCE & &
ELECTRONIC BUSINESSELECTRONIC BUSINESSDr. Stephania Loizidou HimonaDr. Stephania Loizidou Himona
ACSC 345ACSC 345
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 22
CHALLENGESCHALLENGES
1. ELECTRONIC COMMERCE & 1. ELECTRONIC COMMERCE & ELECTRONIC BUSINESS ELECTRONIC BUSINESS REQUIRE NEW MIND SETREQUIRE NEW MIND SET
2. FINDING SUCCESSFUL 2. FINDING SUCCESSFUL INTERNET BUSINESS MODELINTERNET BUSINESS MODEL
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 33
INTERNET TECHNOLOGY & THE INTERNET TECHNOLOGY & THE DIGITAL FIRMDIGITAL FIRM
INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY INFRASTRUCTURE:INFRASTRUCTURE: Information flows Information flows seamlessly throughoutseamlessly throughout
DIRECT COMMUNICATION BETWEEN DIRECT COMMUNICATION BETWEEN TRADING PARTNERS:TRADING PARTNERS: DISINTERMEDIATIONDISINTERMEDIATION removes removes intermediate layers streamlines processintermediate layers streamlines process
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 44
INTERNET TECHNOLOGY & THE INTERNET TECHNOLOGY & THE DIGITAL FIRMDIGITAL FIRM
VENDORS CAN PROVIDE VENDORS CAN PROVIDE INFORMATION 24 HOURS A DAYINFORMATION 24 HOURS A DAY
CAN EXTEND DISTRIBUTION CAN EXTEND DISTRIBUTION CHANNELSCHANNELS
CAN REDUCE TRANSACTION CAN REDUCE TRANSACTION COSTSCOSTS
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 55
INTERNET TECHNOLOGY & THE INTERNET TECHNOLOGY & THE DIGITAL FIRMDIGITAL FIRM
REDUCES REDUCES INFORMATION ASYMMETRYINFORMATION ASYMMETRY:: Asymmetry exists when one party has more Asymmetry exists when one party has more information than otherinformation than other
INCREASES INCREASES RICHNESSRICHNESS:: Depth & detail of Depth & detail of informationinformation
INCREASES INCREASES REACHREACH:: Number of people Number of people contactedcontacted
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 66
INTERNET BUSINESS MODELSINTERNET BUSINESS MODELS
VIRTUAL STOREFRONT:VIRTUAL STOREFRONT: Sells goods, Sells goods, services on-lineservices on-line
MARKETPLACE CONCENTRATOR:MARKETPLACE CONCENTRATOR: Concentrates information from several Concentrates information from several providersproviders
ON-LINE EXCHANGE:ON-LINE EXCHANGE: Bid-ask system, Bid-ask system, multiple buyers, sellersmultiple buyers, sellers
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 77
INFORMATION BROKER:INFORMATION BROKER: Provide info Provide info on products, pricing, etc.on products, pricing, etc.
TRANSACTION BROKER:TRANSACTION BROKER: Buyers view Buyers view rates, terms from various sourcesrates, terms from various sources
AUCTION:AUCTION: Electronic clearinghouse Electronic clearinghouse products, prices, change in response to products, prices, change in response to demand demand
INTERNET BUSINESS MODELSINTERNET BUSINESS MODELS
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 88
REVERSE AUCTION:REVERSE AUCTION: Buyer sets price, Buyer sets price, submits to multiple sellerssubmits to multiple sellers
AGGREGATOR:AGGREGATOR: Group pools orders for Group pools orders for volume discountvolume discount
DIGITAL PRODUCT DELIVERY:DIGITAL PRODUCT DELIVERY: Sell, download software, other Sell, download software, other digital productsdigital products
INTERNET BUSINESS MODELSINTERNET BUSINESS MODELS
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 99
CONTENT PROVIDER:CONTENT PROVIDER: Creates Creates revenue through providing client for a revenue through providing client for a fee, and advertisingfee, and advertising
ON-LINE SERVICE PROVIDER:ON-LINE SERVICE PROVIDER: Provides service, support for hardware, Provides service, support for hardware, software productssoftware products
VIRTUAL COMMUNITY:VIRTUAL COMMUNITY: Chat room, Chat room, online meeting placeonline meeting place
INTERNET BUSINESS MODELSINTERNET BUSINESS MODELS
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 1010
PORTAL:PORTAL: Initial point of entry to Web, Initial point of entry to Web, specialized content, servicesspecialized content, services
SYNDICATOR:SYNDICATOR: Aggregate information Aggregate information from several sources sold to other from several sources sold to other companiescompanies
INTERNET BUSINESS MODELSINTERNET BUSINESS MODELS
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 1111
ELECTRONIC COMMERCEELECTRONIC COMMERCE
BUSINESS-TO-CONSUMER BUSINESS-TO-CONSUMER (B2C)(B2C) BUSINESS-TO-BUSINESS BUSINESS-TO-BUSINESS (B2B)(B2B) CONSUMER-TO-CONSUMER CONSUMER-TO-CONSUMER
(C2C):(C2C): Individuals use Web for Individuals use Web for private sales or exchangeprivate sales or exchange
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 1212
BUSINESS-TO-CONSUMERBUSINESS-TO-CONSUMER
WEB SITES:WEB SITES: Provide information on Provide information on products, services, prices, ordersproducts, services, prices, orders
CUSTOMER-CENTERED RETAILING:CUSTOMER-CENTERED RETAILING: Closer, yet more cost-effective relationship Closer, yet more cost-effective relationship with customerswith customers
INFORMATION BROKERS:INFORMATION BROKERS: Comparison Comparison shops to customer’s requirements, shops to customer’s requirements, reintermediationreintermediation
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 1313
BUSINESS-TO-BUSINESS BUSINESS-TO-BUSINESS ELECTRONIC COMMERCEELECTRONIC COMMERCE
AUTOMATION OF PURCHASE, SALE AUTOMATION OF PURCHASE, SALE TRANSACTIONS FROM BUSINESS TRANSACTIONS FROM BUSINESS TO BUSINESSTO BUSINESS
PROVIDES ALTERNATIVE SOURCESPROVIDES ALTERNATIVE SOURCES ELECTRONIC HUBS:ELECTRONIC HUBS: Online Online
marketplaces, point-to-point marketplaces, point-to-point connections, integrated informationconnections, integrated information
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 1414
BUSINESS-TO-BUSINESS BUSINESS-TO-BUSINESS ELECTRONIC COMMERCEELECTRONIC COMMERCE
EXCHANGES:EXCHANGES: Commercial on-line Commercial on-line market, many buyers, sellersmarket, many buyers, sellers
POTENTIAL FOR INTEGRATING POTENTIAL FOR INTEGRATING PRODUCT INFORMATIONPRODUCT INFORMATION
PROVIDES SERVICE, VALUEPROVIDES SERVICE, VALUE
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 1515
ELECTRONIC COMMERCE PAYMENT SYSTEMSELECTRONIC COMMERCE PAYMENT SYSTEMS
SYSTEM DESCRIPTION
CREDIT CARDS SECURE SITE PRESERVES INFORMATION
ELECTRONIC CASH DIGITAL CURRENCY USED FOR MICROPAYMENTS
PERSON-TO-PERSON SEND MONEY TO SITES UNABLE TO USE CREDIT CARDS
DIGITAL WALLET SOFTWARE STORES CREDIT CARD INFORMATION
ELECTRONIC CHECK CHECK WITH ENCRIPTED DIGITAL SIGNATURE
SMART CARD MICROCHIP STORES ELECTRONIC CASH
ELECTRONIC BILL PAYMENT ELECTRONIC FUNDS TRANSFER
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 1616
INTRANETS AND ELECTRONIC INTRANETS AND ELECTRONIC BUSINESSBUSINESS
BENEFITSBENEFITS FUNCTIONAL APPLICATIONSFUNCTIONAL APPLICATIONS SUPPLY CHAIN MANAGEMENTSUPPLY CHAIN MANAGEMENT
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 1717
FUNCTIONAL APPLICATIONS:FUNCTIONAL APPLICATIONS:
FINANCE & ACCOUNTINGFINANCE & ACCOUNTING HUMAN RESOURCESHUMAN RESOURCES SALES & MARKETINGSALES & MARKETING MANUFACTURING & PRODUCTIONMANUFACTURING & PRODUCTION
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 1818
FINANCE & ACCOUNTING:FINANCE & ACCOUNTING:
GENERAL LEDGER GENERAL LEDGER REPORTINGREPORTING
PROJECT COSTINGPROJECT COSTING ANNUAL REPORTSANNUAL REPORTS BUDGETINGBUDGETING
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 1919
HUMAN RESOURCES:HUMAN RESOURCES:
CORPORATE POLICIESCORPORATE POLICIES EMPLOYEE SAVINGS PLANSEMPLOYEE SAVINGS PLANS BENEFITS ENROLLMENTBENEFITS ENROLLMENT ON-LINE TRAININGON-LINE TRAINING JOB POSTINGJOB POSTING
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 2020
SALES & MARKETING:SALES & MARKETING:
COMPETITOR ANALYSISCOMPETITOR ANALYSIS PRICE UPDATESPRICE UPDATES PROMOTIONAL CAMPAIGNSPROMOTIONAL CAMPAIGNS SALES PRESENTATIONSSALES PRESENTATIONS SALES CONTRACTSSALES CONTRACTS
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 2121
MANUFACTURING & PRODUCTIONMANUFACTURING & PRODUCTION::
QUALITY MEASUREMENTSQUALITY MEASUREMENTS MAINTENANCE SCHEDULESMAINTENANCE SCHEDULES DESIGN SPECIFICATIONSDESIGN SPECIFICATIONS MACHINE OUTPUTMACHINE OUTPUT ORDER TRACKINGORDER TRACKING
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 2222
SHIPPINGSHIPPING INVENTORYINVENTORY
PLANNING & PLANNING & FORECASTINGFORECASTING
ORDER ORDER PROCESSINGPROCESSING
PRODUCTIONPRODUCTION
PROCUREMENTPROCUREMENT
ACCOUNTINGACCOUNTING
SUPPLIERSSUPPLIERSCUSTOMERSCUSTOMERS
LOGISTICS LOGISTICS SERVICESSERVICES
DISTRIBUTORSDISTRIBUTORS
INTRANETINTRANETINTRANET
SUPPLY-CHAIN MANAGEMENTSUPPLY-CHAIN MANAGEMENT
Dr. S. Loizidou - ACSC345Dr. S. Loizidou - ACSC345 2323
CHALLENGES & OPPORTUNITIESCHALLENGES & OPPORTUNITIES
UNPROVEN BUSINESS MODELSUNPROVEN BUSINESS MODELS BUSINESS PROCESS CHANGE BUSINESS PROCESS CHANGE
REQUIREMENTSREQUIREMENTS CHANNEL CONFLICTSCHANNEL CONFLICTS LEGAL ISSUESLEGAL ISSUES SECURITY & PRIVACYSECURITY & PRIVACY