Draft Strac-Plan-distro-v2 - University of New Hampshire · 5 UNH IT Strategic Plan Conduct, track and reportworkflow enhancement efforts or completed • Track the number of workflow

1 UNHITStrategicPlan

InformationTechnology

StrategicPlan2016

2

Contents IntroductionbytheCIO.................................................................................................................................................................................................3

ContinuousProcessImprovement................................................................................................................................................................................4

CommunicationsandOutreach.....................................................................................................................................................................................6

EvolvingourInfrastructure............................................................................................................................................................................................9

CapitalizingonOpportunities......................................................................................................................................................................................12

LeveragingDataforMissionOutcomes......................................................................................................................................................................14

StrategicPortfolioManagement.................................................................................................................................................................................16

AppendixALeanOpportunities.................................................................................................................................................................................17

COPYRIGHT©TheUniversityofNewHampshireInformationTechnology,1LeavittLane,Durham,NH03824www.unh.edu/itApril19,2016


Introduction by the CIO

Aligning to the Mission

TheUniversity’sprimarypurposeislearning:studentscollaboratingwithfacultyinteaching,research,creativeexpression,andservice.UNHhasanationalandinternationalagendaandholdsland-grant,sea-grant,andspace-grantcharters.FromitsmaincampusinDurham,itscollegeinManchester,andtheUNHSchoolofLawinConcord,theUniversityservesNewHampshireandtheregionthroughcontinuingeducation,cooperativeextension,culturaloutreach,economicdevelopmentactivities,andappliedresearch.

ThetabletotherightofthisprosehighlightsthelargeamountofworkbeingaccomplishedbytheITorganization.Itiseasytoseefromthissnapshotthatwemustbediligentintheprioritizationofourefforts.Wemustbestrategicintheworkwetakeonandinhowweallocateourlimitedresources.Thesameprincipleswewishtoapplytoourworkprioritizationandstrategicplanningwillalsohelpusinbeingthemosteffectiveorganizationwecanbe.Inthatrespect,weshalldeployandoperatewithinthesixfocusareascontainedwithinthisstrategicplan.

TheInformationTechnology(IT)divisionattheUniversityofNewHampshire(UNH)iscomprisedofsixsubdivisionsand142employees.ThisdivisionsharesthesamemissionastheUniversity.WehelptheUniversitysucceedatitsmissionbyprovidingtechnology,solutions,andservicestotheUNHcampusandtheothercampusesthatenableLearning,Research,andCommunityoutreach.

Whenweaccomplishthegoalsdescribedinthisdocumentwewillbealean,collaborative,datadrivenorganizationthatisprocessoriented,thatiseffectivelycommunicatingwithourstakeholderswithinthecampuscommunityandbeyond.

StanWaddell,PhD

AssociateVicePresidentandChiefInformationOfficerInformationTechnologyUniversityofNewHampshire

ProjectsbyTiers

ProjectsbyClassification

4

Continuous Process Improvement

UNH IT strives to be a strategic partner to all University units; we are a provider of information services that encompass a vast array of technological, consultative, and operational services. IT has a proven history of continuous improvement in service delivery to effectively and efficiently provide services that understand and meet our customers’ needs. UNH IT has adopted a continuous process improvement culture that embraces Lean methodologies, Business Relationship Management, and other best practices utilized by UNH. We will continue to focus on customer satisfaction, understanding and meeting business requirements, and the identification and elimination of practices that do not provide value to our customers.

As we continue to refine and optimize our processes for peak and effective service delivery, we will utilize a broad spectrum view to encompass all of UNH IT. We will identify opportunities to improve and enhance our internal process workflows; examples can be found in Appendix A. We will further our adoption of Information Technology Service Management (ITSM), such as the refinement and implementation of our Change Management practices.

IT provides process development and refinement as a service to our University partners. Work is underway by the Project Management Office to develop and extend competency around Lean methodologies and to facilitate Lean initiatives. Lean principles should be considered in all IT projects.

The University has identified a list of initiatives in its Strategic plan to encompass opportunities which refine and improve our underlying business processes, while delivering next generation tools and services to our customers. IT needs to be ready to rise and meet those opportunities as they are presented.

Goal

Developaself-sustainingcontinuousprocessimprovementculturethroughLeanmethodologieswithinUNHIT

Init iat ives Measures of Success ApplyLEANmethodologiestoexistingprocessesandincorporateLEANculturewithinnewprojects

• SeniorITleadersareengagedinthesupportofLeaninitiativesasevidencedthroughsharedgoalsettingandreportingagainstLeaninitiatives


Conduct,trackandreportworkflowenhancementefforts

• Trackthenumberofworkflowenhancementeffortsunderwayandorcompleted;publishquarterlyreports

• Reportestimatedemployeeefforthoursrecapturedviaworkflowenhancementefforts

IncreasenumberoftrainedLeanpractitionersacrossUNHITProvideconsistenttracking,reportingandpromotionofLeanactivitiesandopportunitieswithinITandUNH

• Demonstratethat60%ofITstaffhavereceivedLeantrainingwithastretchgoalof80%;providequarterlyupdatestoITLeaders

• RepositoryandWebpresencecreatedwithperiodicreportsbeingpublishedandtracked

• Recordandreportthenumberofarticleswritten,eventsheldandtrainingsessionsprovided

LeverageITSMasameanstocontinuallyimproveandevolveIT’sservicedeliverymodel.

• PrioritizedITSMroadmapprovidedtotheCIOandLeadershipteam

• Publishtheroadmapandtrackprogress;reportresultsquarterlyImproveutilizationandadoptionofChangeManagement.WewillIncreasethenumberofchangesrecordedonthechangemanagementcalendar,whiledecreasingthenumberofunexpectedoutcomesoroutagesrelatedtochanges.

• Capturebaselineofrecordedvsunrecordedchanges;establisha%improvementgoal.

• Establishqualitybaselineforoutagesrelatedtorecordedchanges;establisha%improvementgoal


Communications and Outreach Developing clear, consistent messages is integral to an organization’s success. UNH Information Technology offers many impressive services in support of the University’s mission. Communications and outreach is an important part of seeding our messages by engaging the University community to increase awareness and adoption of our services. By identifying and targeting our audiences, we can ensure the right messages are delivered at the right time through a series of well-planned communications that leverage the appropriate channels and mediums. We will strive to involve the University community through well-organized events, and report our successes as appropriate. We will also create discussions with our clients by adopting two-way communication channels to ensure their needs are met. UNH IT will continue to support outreach and engagement through volunteerism, participation and sponsorship of civic and state events, speaking engagements, and idea-sharing in a variety of forums. Outreach and engagement will enrich our experience, expand our relationships, broaden our perspectives, and provide the opportunity to give back to the community.

Goal CreateandimplementaconsistentInformationTechnologydepartmentcommunicationsstrategyandoutreachprogram

Init iat ives Measures of Success AdoptionofInformationTechnologycommunicationsstrategytoinformandassistwiththedevelopmentandexecutionofmessagingplans.

• Communicationsstrategy,reviewed,acceptedbyITLeadershipandpublished

• TrackandreportthenumberofformalcommunicationplansexecutedforITprojects

ImproveselfservicecapabilitiesandfirstcontactfixratebyincreasingpublishedUNHITKnowledgeBasearticles.

• KnowledgeBasestatisticso Articlehits,toparticles,topsearches,failedsearches,

etc.o Compareandcontrastknowledgebaseusagewith

servicedeskcallsMeasureawarenessandadoptionofITcommunicationchannelsandmediums

• GoogleanalyticsforITWebsite(KnowledgeBase,ServiceCatalog,marketingpages)

o Originofinboundtraffic,hitcounts,etc.


• ITSMincidentreportanalysiso Increasemayindicateadoption(newservices,new

users)o DecreasemayindicatethesystemisintuitiveorKB

docsarecomprehensive.

InitiateITContentCreatorseminarsfocusingonITcommunicationchannels,roadmap,processesandstandardization

• Recordthenumberoftouchpointsproducedfromtheseefforts.

BuildstudentawarenessoftheUNHservicesandofferingsavailabletothemasmembersoftheUNHcommunity;engageinITTechFairs,andFirstYearOrientation

• Have30%returnofsatisfactionsurveysforevents• Studentparticipationinpilotprograms,educationalevents,

andprovisionoffeedback.• Serviceadoptionincreaseafterapromotionalevent

o Snapshotofusageprior,postevent.FosterawarenessandadoptionofITservices,offerings,andinitiativesthroughsponsorshipofevents,training,andotherformsofcommunicationsandoutreach

• NumberofUNHdepartmentsinattendanceateducationalevents

o RostercheckingviaITTraining• SocialMediaengagement

o Likes,favorites,comments,followercounts,communityparticipation

• Serviceadoptionincreaseafterapromotionalevento Snapshotofusageprior,postevent.

PromoteandbuildawarenessofstrategicITinitiatives

• ITwebsitereflectsITinitiativesasidentifiedbyleadershipandsourcedwithinTeamDynamix

ProvidetimelyinformationtoconsumersoftheUNHtechnicalecosystem

• GoogleanalyticsforITWebsite(KnowledgeBase,ServiceCatalog,marketingpages)

o Originofinboundtraffic,hitcounts,etc.• SocialMediaengagement


• Serviceadoptionincreaseafterapromotionalevento Snapshotofusageprior,postevent.

Supportcollaborationwithbusinesspartners(exCPA,AT,USNH)toprovideseamlesscommunicationsinregardstoservices,products,and

• NumberofUNHdepartmentsinattendanceateducationalevents


supportatUNH. o RostercheckingviaITTraining• SocialMediaengagement


MeasureandreportonITtocustomer/campusengagement

• 30%returnofsatisfactionsurveysforevents• GoogleanalyticsforITWebsite(KnowledgeBase,Service

Catalog,marketingpages)o Originofinboundtraffic,hitcounts,etc.

• SocialMediaengagemento Likes,favorites,comments,followercounts,

communityparticipation• NumberofformalcommunicationplansexecutedforIT

projects

EnhancebroadbanddeploymentandTelehealthinitiativesthroughoutthestatebyactiveparticipationontheGovernor’sTelecommunicationsPlanningandAdvisoryCommittee(TAB).

• ParticipateintheGovernor’sTelecommunicationsPlanningandAdvisoryCommittee(TAB)

o Stakeholdereducationinitiativeso participationindraftlegislationo DatagatheringeffortsforbroadbandinNH

DevelopthenextgenerationofastatewideprivateLTEcommunicationsnetworkforallfirstrespondersinpartnershipwiththeFirstNetStatewideInteroperabilityExecutiveCommittee(SIEC).

• ParticipateinSIECeffortsandinitiativesinsupportoftheStateofNewHampshire

o ActiveparticipationinSIECmeetingsandbroadbandsubcommitteemeetings

o ParticipateinRequestforProposal(RFP)processforaNHstatewideLTEserviceforfirstresponders

o Preparethegovernor’sofficeforoptinginoroutofthenationalproposalversustheNHproposal

BuildawarenessandimproveUNHITpublicfacingmaterialstofollowUNHstandardsforbranding,marketingandADAcompliance

• Capturebaselineofcompliantvsnon-compliantUNHITwebsites;establisha%improvementgoal.

• ITmarketing,publicationsandcommunicationstothecommunityatlargefollowUNHstandardsandareADAcompliant.

• Identify,recordandreportoutreachactivitiesinwhichITsponsors, • Repositorycreated,numberandtypeofoutreachactivities


andorparticipates recordedandcommunicated

Evolving our Infrastructure

TheUniversityofNewHampshireenjoysarobustcomputinginfrastructure.Thisinfrastructureiscomprisedofthreefacets:people,processes,andplant.RecenttrendsindicatesignificantchangestotheplantportionofinfrastructurewithinHigherEducation.Organizationsarerelyingmoreheavilyonsoftwareasaservice,platformasaservice,andstreamlinedprocesstoincreaseorganizationalefficiency.

InformationTechnologyneedstoseekopportunitiesforincreasingorganizationalefficiency.Withinthestrategicplan,areasofexplorationwillincludeexpandingtheuseofcloudservicesfortheUniversityandadoptionofenterprisearchitecturetoprovidearoadmapofhowinformation,systems,andservicesflowandareintegratedwithinourecosystem.Wewilltakeadvantageofemergingtrendstoenhanceservicestocampus.Thetrendsincludetheuseofbigdataorbigdataanalysis,theInternetofthings,high-performancecomputingasanadministrativeresource,andofcourseanalytics.Alloftheseresourcesandprocessescanbeusedtoenabledepartmentstomakedatadrivendecisionsaddingtotheuniversity'sabilityrealizeitsmission.

Wewillfocusonourpeople,takingadvantageofstaffdevelopmentopportunities.Wherepossiblewewanttolookatcrossfunctionalteamingtoencourageinstitutionalknowledgeacrossallareaswithintheorganization.Staffwillbeempoweredtoidentify,recommend,andimplementchangestoimprovebusinessprocessesandcustomersatisfactionwithintheirareasofresponsibilityandacrosstheorganization.ITwillprovideanddevelopleadershipthatleveragesprocessimprovement,changemanagementactivities,andprojectmanagementinsupportofmissionattainmentandtoassistthebroaderuniversitycommunity.

Goal Builduponourstronginfrastructureofpeople,plant,andprocessestoprovidesecureandstableservicestoUNHandUSNH

Init iat ives Measures of Success Enhancestaffdevelopmentviatraining,crossfunctionalteaming, • Providedataforstaffdevelopmentefforts,numberofcross


empowermentofstaff functionalteamefforts,andITprocessimprovementinitiativesExpandtheroleofITinsupportofgrowingcloudservicesarchitecture

• DefineIT'sroleandserviceinsupportingcloudservicesandlistinServiceCatalog

EnhanceresiliencyoftheWANinsupportofgrowinginter-campusandcloudservices

• Establishbaselinemetrics.Recordimpactofeffortsonbaseline.

Elucidateourenterprisearchitectureroadmap

• Enterprisearchitecturedocumentedanddeliveredtogovernancefunctionsforreview

RefreshcampusWi-Fiinfrastructure

• CompleteResidenceHallWi-FirefreshbythestartofAY16/17• CompletetheAcademicWi-FirefreshduringFY17

Strengthene-mailhygienecapabilitiestoreducee-mailrelatedthreats

• Establishemailhygienebaseline.Recordimpactoftheseeffortsonbaseline.

DevelopvulnerabilityscanningserviceforserversmaintainedoutsideofUNHIT

• Scanningandreportingofresultsofnon-ITsupportedserversonamonthlybasis

• Expandsecurityquestionnairetoencompassadditionalsecurityquestionsforserviceproviders

Improvedataencryptionserviceofferingforclients;offerdataencryptionatthediskandfilelevelandonMaccomputersaswellasWindowscomputers.

• Establishabaselineofencrypteddevicesoncampus;reportincrementalgains

DeploypublicsafetyenhancementsattheManchesterandConcordcampuses

• DeliveredabilityforUNHPDDispatchOperationstofullycommunicatewithUNHPDandCampusSecuritypersonnelbasedatUNH-MandUNHLaw

• Install30+fullyoperationalnewpublicsafetyvideocamerasatUNH-Manchester

ExpandLandMobileRadio(LMR)capabilitiestoincludeManchesterandConcordcampusesforUNHPD

• CompletedprojectallowingforthecapabilityofdirectlyconnectingtheIslesofShoalstotheUNHnetworkcouldprovideLMRcapabilitiesattheIslesinadditiontoUNHMandConcord

ImproveonlineapplicationprocessfortheGraduateSchool

• Completedprojectwithcustomersignoff

Takeadvantageofemergingtrends,(forexampleBigData,InternetofThings,HighPerformanceComputing,analytics),toenhanceservicestocampus

• StrategydevelopedandpresentedtobecomeadatadrivenorganizationandUniversity


Enhancetheresiliencyandcapacityofthestatewidewideareanetwork

• Deploymentofresilientnetworkpathstoeliminatesinglepointsoffailure.Thiswillbedoneinphases.

Enhancetheresiliencyofthenetworkinfrastructurethatservesoursmallercampusesandexternalclients

• Reductionofmeantimebetweenfailure(MTBF)andmeantimetorepair(MTTR)

Increasethecapabilitiesofthevideocollaborationandmediamanagementsystems

• Reviewcurrentcapabilitiesaroundvideoconferencingandtelepresence

DecommissionPRAM,thecurrentsystemthatprovidesarangeoffunctionalityrelatedtoidentitymanagement,accountprovisioning,andotherbusinessfunctions.

• InitiatePRAMreplacementcross-functionalprojectandteam.DecommissionPRAMwithminimaldownstreamimpactsandimplementnewholisticsolution(s)toreplacecurrentPRAMfunctionality.

EstablishtheSecureAuthinfrastructureandarchitectureforimplementingauthenticationandauthorizationatUNH.Definestandardsandgovernance,andimplementfiveauthenticationworkflows.

• DefinedstandardsandgovernanceforfutureSecureAuthinitiatives.

• SecureAuthauthenticationworkflowsfor:Canvas,AnvilTR,Comcast,QualtricsandaCASapplicationtobedetermined.


Capitalizing on Opportunities

HigherEducationisexperiencingaperiodofsignificantdisruption,muchlikethehealthcare,entertainment,andtechnologyindustries.Pedagogyisstressed,budgetsarestrained,andstudents,faculty,andstaffhavehigherexpectationsofinformationtechnologyservices.Wemustexaminedisruptiveforcesanddeployrelevanttechnologiesandservicesthatmeettheseexpectations.Bydiscoveringandengaginginnewopportunities,wewillhelpourcampusadapttodisruptiveforcesineffectiveandmeaningfulways.

Wemustseektomakegainsinefficienciesand/orreduceoperatingcostswhileseekingnewrevenuegeneratingopportunities.TheseopeningswillallowtheUniversitytocapandconstrainitsoperatingbudgetswhileofferingaworld-classeducationandresearchenvironment.Thisincludes:generatingrevenue,reducingcosts,anddevelopingnewcapabilities.UNHITmustexplorethesecategoriesthathelptheUniversitymeetitsmissionandgoals.Allofthesecategoriesrequirecollaborationwithourcampuspartners.

Historically,HigherEducationhasbeenanentrepreneurialenvironment.Departmentsandindividualsalikehavebeenencouragedtofindopportunitiesthatcanpotentiallyseekanddelivernewrevenuestreams,oneswhichincreaseanorganizations’abilitytomeetitsmissionandgoals.

Throughitsoutreachandeconomicdevelopmentactivities,UNHstrivestoenhancethelivesandlivelihoodsofourstudentsandthepeopleofNewHampshire.ITpromotesastrongcommitmenttoservethepublicgoodthroughitsparticipationinmultipletechnologicalinitiativesinNewHampshire.

Goal Takeadvantageofopportunitiesforrevenuegeneration,collaboration,andcostreduction.

Init iat ives Measures of Success ContractwithnewCommunityAnchorInstitutionsforNetworkNHbroadbandservices.Explorebroadbandexpansionandsharedinfrastructurecosts

• ReportthenumberofnewNetworkNHclientsaddedinFY16andFY17.

• AbilitytomaintainflatordecreasednetoperatingcostsfortheNetworkNHserviceswhileprovidingincreasedservicestoeveryoneserved.

ThroughtheNHSchoolConnectivityInitiative;collectdataand • Successfulcollectionofthecurrentstateofbroadband


developplanstofacilitatefiberconnectionstoallK-12schoolsinthestateandidentifyaprocesstomaximizetheuseoffederalE-Ratefundstoaidinthisinitiative.Utilizingthisdata,initiatepublic/privatepartnershipstoprovideconnectionstok-12schoolsthatareunlikelytobeconnectedbycommercialcarriers.

connectivityfrom100%ofpublicK-12schools• ProvideanannualreportonthepercentageofK-12schools

connectedtohigh-speedaffordablebroadband• Providestatusupdatesoninitiativestoincreaseutilizationof

E-Ratefundingandthepercentincrease.• ReportthenumberofnewK-12schoolsconnectedtothe

NetworkNHfibernetwork.Seeknewhostingopportunities

• Newserverhostingcustomers

Partnerwithothercampusgroupstoidentifyanddeliverservices(i.e.:RCC,AT,UNHAnalytics…)

• Newdatacentercolocationcustomers• Reductionsindepartmentalservers• MigrationsofdepartmentalservicestocentralIT

InconjunctionwithUNHPD,exploredevelopingacommercialSecureCloudstorageenvironmentforfirstresponders

• BusinessplandevelopedforaSecureCloud


Leveraging Data for Mission Outcomes

Accesstocredibleandrelevantdataisimportant.Decisionmakingcanbeeffectivelysupportedbyinformationsystemsdesignedtoaccessdataandpresentthedataincontext.UNHITmanagesnumeroussystemsthatinteractwiththeUniversity’sdataecosystem.ITalsoservesascustodiantomassivevolumesofUniversitydata.ThisconservatorshipallowsustheopportunitytosupporttheUniversitywithdecisionsupportsystemthatcouldnototherwisebesupported.Tomeettheseneeds,dataneedstobepresentedasinformationfordecisionsupport,reporting,andpredictivemodelingandanalysis.

Becomingmoredatadrivenisagoalformanyhighereducationinstitutions.Utilizingperformance-basedfundingandresourceallocationisbecomingakeystonetostrategicplanninginitiativeswithinUNHandatmanyothercollegesanduniversitiesnationwide.Morelocally,anumberofteamshavebeenformedtoreviewandplanforbusinessintelligence,EnterprisePerformanceManagement(EPM),EnterpriseResourcePlanning(ERP),VisualIntelligence(VI),anddecisionsupportefforts.UNHITmustmakeuseofandsupporttheseeffortsinthemosteffectivemeanspossible.

Goal Becomeadatadrivenuniversitybyenablingprocessesthattakeadvantageofdatafordecisionmaking;trendanalysis;predictiveanalysis.

Init iat ives Measures of Success DocumentdatadefinitionstoreducetheconfusionassociatedwithvariedusesofcommontermsthroughouttheUniversity

• Centralrepositoryoftermsavailableonline

Establishdatasharingandusageguidelines

• Establishadatagovernancestructuretodefineaccessto,usageforanddefinitionsofkeyinstitutionaldata.

• CustomerRelationshipManagement(CRM)GovernanceCommitteeapprovalonapreliminarysetofdatasharingandusageguidelines

ImplementVisualAnalytics • NumberofcustomersusingDashboards,etc.…ParticipateinAnalyticsWorkGroupProjects • ProjecttrackedinTeamDynamixandoutcomesreportedonIT

initiativespageWorkwithvendorsandUSNHtoimplementERPEPM • JointgoalwithInformationTechnologyExecutiveCouncil


(ITEC):CompletionofERPRFPwithvendorselection• JointgoalwithITEC:CompletionofEPMRFPwithvendor

selectionWorkwithvendorpartnerstocompletedatadrivenanalysisprojects • CompletionofAcademicPerformanceSolutions(APS)yearone

objectivesOperationalizetheSalesforceCRMenvironment

• CompleteanssessmentofimpacttoorganizationenabledbyuseofSalesforce

• ExpansionofCRMuse:o NumberofcustomersusingSalesforceo Numberofcontactobjectsandprocesseswithin

Salesforceo NumberofprocessessupportedbySalesforce

PartnerwithAdvancementtodeployBlackbaud • IdentificationoftheITdepartment’sBlackbaudimplementationresponsibilities

• Deliveryoftheidentifiedresponsibilities


Strategic Portfolio Management

Strategicportfoliomanagementencompassestheidentification,selection,andprioritizationofprojectsthatbestalignandsupportUNH'sstrategicinitiativesandplans.UNHhaslimitedresourcesthusbeingabletozoneinonandmanageourportfoliostooptimizeourtime,moneyandexistingtechnologiesandservicesiscriticaltoachievingourfinancialandserviceneeds.Wewillassistourcustomersinthedevelopmentofgoodbusinesscases,developgovernancetoreview,selectandapproveprojects,andinstitutemechanismstomonitorthehealthofourportfoliosandmeasureouroutcomes.

Capacitytoexecuteanapprovedportfolioofprojectswillrequireadisciplinedapproachtoscoreandprioritizeprojectsbasedonorganizationalreadiness,strategicorderofprojects,andworkinsupportofbroaderinitiatives.UNHIThasbeenpilotingaprocessofselectionandapprovalofprojectsthroughacombinationofinternalITleadershipreviewandpromotionofapprovedprojectproposalsforgovernancereviewbytheAcademicStandardsandAdvisingCommittee(ASAC+)forallthingsstudent-facing.WewillseektoexpandandrefineourprocessestoencompassotherareasoftheUniversity.

Goal UseaprogrammaticapproachtoestablishclearstrategicprioritiesforITatUNH

Init iat ives Measures of Success SupportBalancedScorecardefforts

• DevelopandmaintainanITversionofBalancedScorecard

Refineprojectportfoliogovernance,centralizeprojectrequestsandprioritization

• ExpandpilotbeyondAcademicStandardsandAdvisingCommittee(ASAC+)toencompassotherareasoftheUniversity

Centralizedprojecttracking,healthmonitoringandreporting • CompleteInventoryofITprojectswithinTeamDynamix,

developdashboardsfortrackingandreviewbyleadershipCreateaUNHportfolioofallsoftwarebeingusedatUNH • AcompleteinventoryofsoftwareatUNHRefinementofITDataGovernancestructures • ITDataGovernancecommitteeidentifiedandmeeting

regularly


Appendix A Lean Opportunities

• SurveyRemedyusers,exclusiveoftheServiceDesk,todeterminethesatisfactionlevelwithRemedycategorizationandreporting.RealignRemedyServicestomatchITServiceCatalogasneededAccountManagementSystemusabilityandarchitectureimprovementsInvestigateUSNHPasswordManagementToolandUNHChangePasswordUtility

Documents

Draft Strac-Plan-distro-v2 - University of New Hampshire · 5 UNH IT Strategic Plan Conduct, track and reportworkflow enhancement efforts or completed • Track the number of workflow