Dragon NaturallySpeakingProject Overview

April 22-23, 2002 ScanSoft Solutions 2002 Conference

Audience

Corporate Legal Organization HO Boston, with 2,000 employees in 71 offices (Liberty as a whole: 35,000 in 800 locations) Reduced outside counsel from 2,400 to 600 firms Legal Systems

Business liaison to Corporate I/S Finds and supports new legal technology Develops & manages pilots, trains users

Corporate Risk Management Disability/Medical situations, including RSI

National Markets Strategic Business Unit Insurance sales to large businesses

Focus of pilot – Staff Legal office productivity

• Attorneys repeatedly brought the desire for Voice Recognition to management

• General consensus within legal industry that VR could increase productivity

• Pre-pilot metrics established:

• Document generation time (dictate/type)• Document review/correction time• Volume of documents by day• Volume of proprietary systems data entry by day

• Notable averages: 19 minutes/document, 5-6 documents per day, 10 minutes/system data entry

Pilot Overview

• 12 users, mixed attorney/paralegal

• One-on-one training provided by one of two Legal Systems trainers specializing in Dragon.

• Six months of usage was analyzed (2000)

• Lessons learned:

a. Headsets

b. Sound cards

c. Hardware specifications

Successes

a. 10 of 12 users still use the product daily

b. All participants agreed creation of traditional dictation is much faster with Dragon

Post-pilot metrics

a. Avg. document generation time:

50% reduction after 90 days (8-10 mins.)70% reduction after 180 days (6 mins.)

April 22-23, 2002 ScanSoft Solutions 2002 Conference

Post-pilot metrics, continued Proprietary systems data entry time reduced 70% to 3 minutes Revision/correction time nearly eliminated altogether Dragon used for about 80% of all documents, 50% of e-mail Not used for system navigation due to slow performance

Many issues or stumbling blocks related to limitations of Windows 95, Office 95, and Dragon 4

Most common user response: “I use it daily and believe it has made me significantly more productive.”

April 22-23, 2002 ScanSoft Solutions 2002 Conference

2002 New Desktop

• Windows 2000• Office XP• Dragon 6

• Microsoft Speech Recognition?• Limited “Dictation mode” of Word XP• To quote Microsoft, “Speech recognition is not designed for

completely hands-free operation; you'll get the best results if you use a combination of your voice and the mouse or keyboard.”

• Available but not supported by Liberty I/S• Dragon NaturallySpeaking remains the corporate standard;

formal rollout in 2003.

April 22-23, 2002 ScanSoft Solutions 2002 Conference

Other Products

• OmniPage Pro is the corporate standard for Optical Character Recognition (OCR)

• Currently evaluating electronic forms solutions – possible OmniForm candidate

• PaperPort is very popular with solo and small firm attorneys. May be of some use in an enterprise environment depending on infrastructure (mobile trial notebook supplementing a large DMS)

• Future efficiency: speech-enabled time entry• (Carpe Diem, DTE)

April 22-23, 2002 ScanSoft Solutions 2002 Conference

Closing Comments & Questions

Legal technology professional associations:

LawNet (www.peertopeer.org)Association of Legal

Administrators (ALA)American Bar Association (ABA)