Driving Innovation - James Kauth

7/27/2019 Driving Innovation - James Kauth

1/30

INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT

James Kauth

MN.IT Services Innovation Program

Aug 1, 2013

Driving Innovation


2/30

State of Minnesota IT Consolidation

The MN.IT Cloud

Origins of the Innovation Program

The Ideation Process at MN.IT

Next Steps: Ideas Review

The Future of Innovation at MN.IT


3/30

July 2011: Law passed mandating theconsolidation ofexecutive branchinformation technology under one office.

More than 70 state agencies, boards andcommissions

Full consolidation of all IT for executive branchunder State CIO/ central org people,infrastructure, applications, projects

Transfer of authority for people and $ by October1, 2011 (10 weeks)

Then the real work began

Out of ScopeJudicial BranchDistrict Courts; State

Supreme Court; Court of

appeals

Legislative BranchMN House and Senate

Constitutional OfficersAttorney General; State

Auditor; Secretary of State


4/30

Our combined organization now has a newname: MN.IT Services

Approximately 2,080 employees

22 agency-based offices, some offices serve

more than one agency

90 physical locations statewide

2,000+ distinct applications

Combined annual operating budget of$451million

We now provide all

information technology (IT)

services for70+ agencies

(35,000 employees) plus

other MN government

customers


5/30

Hosting Services

IAAS, PAAS, SAAS

End User ServicesWork Station Mgmt., Mobile

Device Mgmt., Voice

Data Center

FacilitiesWAN

Active

Directory

Local

Virtualization

ITSM

Processes

Service Level

Mgmt.

Immediate Priorities

Operational SupportProject &

Portfolio Mgmt.

Leadership &

OversightHR Planning

Financial Strategies

& SystemsProcurement Governance

The MN.IT CloudSingle Service Desk

Our Primary Goal

Make the IT infrastructure superefficientso we can focus our

people, money and creativity on the services that most directly

make a difference for our customers and citizens


6/30

The MN.IT

Cloud

MN.IT SERVICE DELIVERY

Hosting Services

End User Services

Service DeskServices

Agency-Based Services

Business Applications

Data Management


7/30


8/30

IT can be a

significant catalyst

for change

Governors Priorities

Create jobs and improve Minnesotas competiveness

Improve how state government worksto deliver the

best services at the best price

Make Minnesotas tax system more fair


9/30

Our goals are to be an agent of change and help government

reinvent itself by identifying next-generation technologies that

can help state government be faster, more nimble, less bureaucratic

and moreresponsive in the services it provides to citizens, moreable to measure and report on outcomes; and to model reform in the

reinvention of state IT.

- State of Minnesota IT Master Plan, April 2012


10/30

IT is a top expense of state budgets

IT directly contributes to business efficiencyand effectiveness

Marginalizing IT limits its potential to deliver new value

Customers expect services they take for granted elsewhere

More? How about:

Big Data

Open Government

The Social Enterprise

Democratization of the Web Ubiquitous computing


11/30


12/30

The Mission To address government businesschallenges by soliciting creative ideas from

a broad and diverse range of communities.

The Goal To identify opportunities that can result increative, effective IT solutions that bring

new value to Minnesota citizens,businesses and government.

The Program A series of challenges that allow MN.IT tomine ideas from employees and others for

new or improved:

Processes

Programs

Applications

Services


13/30

Back Office InnovationResults in greater efficiencywithin state government.

e.g. IT Consolidation

Public Service InnovationMore effective governmentservices for Minnesotans /

improve the state business

climate


14/30


15/30

MN.ITEmployees

MN.ITEmployees

ReviewProcess

Project Work Teams

COOLSTUFF

The Innovation Cycle

Awards & recognition

Bestideasbubbleup!

Comment

& Vote

Ideas


16/30

MINNOVATION CHALLENGE #1: MN.IT EmployeesJune 1 June 21, 2013

Best ideasbubble up!

Comment& Vote

Ideas Challenge #1 Theme

a new way of delivering agovernment serviceImproving an existing serviceExtending adoption of aninnovative @Agency solution

Challenge #1 ThemeShare your ideas for:

a new way of delivering agovernment service

Improving an existing service Extending adoption of an

innovative @Agency solution


17/30

Innovation Challenge Unexpectations

1) Employee engagement and participation

New organization, diverse employee base, little interaction

2) 2-5 ideas we can execute

Short duration, low cost, high impact ideal

3) High risk tolerance failure is an option State CIO: high risk & failure are a natural component of a mature

innovation model

4) Most important: a culture of trust, collaborative thinking and creativity Become a workplace of choice for new IT talent


18/30

Purpose Set the stage for all MN.IT Engage, interact, sustain

momentum

Discover innovative talent in the

ranks

ICAT Role Prelaunch: idea seeding During Challenge: sustain

momentum

Review: Idea filtering, scoring

Team 15 staff from across MN.IT


19/30

Minnovations: the online community

Self-registration: much like Yammer

Intuitive design: self-taught interface

Mobile enabled: ideas anywhere


20/30

Registered Users by Role #Architecture / Standards / Risk / Security 60

Communications / Planning / Legal 17Customer Relations / Service Development 28

Data Management / Reporting 82

Network Services / Network Support 58

Procurement / HR / Training / Admin Services 34

Project Management / Analysis / QA 184

Software Design / Development / GIS 254

Supervisor / Manager / Executive 147

System Operations / Support / Service Desk 238

Total 1,102

TargetGroups % UserShare438

users 40%

Metric Final StatEmployees 2,080 99.9%

of all MN.IT staff

Registered

Users

1102 53%

of MN.IT staff

Active

Users

539 25.9%of MN.IT staff

Final idea

count

214ideas

1 in 5 staff

had an ideaComments 690

comments>3 comments

per idea

Votes 3,442 votes 16 votesper idea


21/30

The Next Hurdles

Managing the ideas

Defining projects

Acquiring resources to implement them


22/30

MINNOVATION CHALLENGE #1

ICAT

5/17

Seed

Launch

6/3

Engage

Closed

6/21

Initial

Review7/11

RefineResults

Rate& detail

Recommendto Mgmt

Step #1

Filter

Step #4

Final Analysis

Step #2

Team Review

Project

Awards

OctWe are here

Step #3

Define projects

Idea

Awards

Aug


23/30

Bestideasbubbleup!

Comment

& Vote

Ideas

Minnovation Challenge #1 Theme

Citizen-focused~70 ideas

Citizen communication

Citizen engagement

Data governance

Mobile

Policy/standards

Technology solution

Web

Internal/efficiency~50 bigger ideas

Data governance

Procurement

Benefits IT Consolidation

Network

BPM

Operational fit~ 90 ideas

HR - related

Innovation Program

Cloud Projects Processes

Service Delivery

Service Mgmt

Step #1 Approach3 Questions: In scope Y/N

Actionable Y/N

Duplicate ?


24/30

Citizen-focused~70 ideas

Citizen communication

Citizen engagement

Data governance

Mobile

Policy/standards

Technology solution

Web

Approach Rank and filter: top candidates

Assess these individually

Propose finalists as projects

Top candidates Move forward

Other candidates Archived for future use

Regrouped to internal

Best ideasbubble up!

Comment &

Vote

Ideas


25/30

MN.IT Services has a mature project portfolioFor managing operations projects

Need an independent, innovation project portfolio

With a distinct budget Internal improvement ideas

Need a model for these popular ideas

Project finalists may be nontraditional

Demonstrate staff participation support

Explore new technologies, create new skills

Build/expand business partnerships


26/30

The Futurefor MN.IT Innovation


27/30


28/30


29/30


30/30

Takeaways& questions?

Documents

Driving Innovation - James Kauth