DR. RUPALI SUNIL KADAMB.H.M.S., PGDHHM

E-Mail:drrupalisk@gmail.comCell: 9819486782Residence: 206/Mauli Ashray, Nandivali, Next to P&T Colony, Dombivli (East) 421201.

Professional Experience:

1] Chief Operating officer – Icon Hospital [March'13 – Up till]

Provide leadership to day to day general & business operations of hospital. Review and planning of services to optimize the delivery of quality health care Enforce hospital policies and procedures. Improvement in the work process time to time by collecting feedback from customers. Lead, coach, develop, and train employees. Develop and implement training

programs to expand the capacity of all staff. Empanelment of the consultants for hospital. Ensure smooth operational flow of support services such as Laundry, Housekeeping,

Food & Beverages, Security. Responsible for safety and security of hospital and take charge of all disaster situations. To Manage outsourced vendor relationships and ensure optimum outcome from

outsourced staff. Empanelment with Insurance companies, TPAs & Corporates. Supervise daily operations of TPA department and provide support and guidance as per

the requirement. Marketing and promotions of various new services launched by the hospital.

2] Chief Operating Officer – Vertex Hospital [November’12- February'13]

Provide leadership to day to day general & business operations of hospital. Monitor the complete life cycle of CGHS,ESIC and RGJAY patients from OPD to IPD till

discharge & billing. Interpreting, analyzing and producing MIS data. Assist in the review and planning of services to optimize the delivery of quality health

care Assist to determine & implement cost control in staffing, procurement & contract

services. Enforce hospital policies and procedures.

3] Branch Manager - RG Stone Urology & Laparoscopy Hospital, Khar(West[March’10 – Oct’12]

Responsible for coordination between different departments of Operations for smooth functioning of hospital.

supervising and managing daily activities of the hospital. Improvement in the work process time to time by collecting patients feed back. Meeting with all indoor patients on a regular basis , attend to their problems and

resolving them Achieving monthly business targets of the branch. Identifying then addressing team training and development needs. Interpreting, analyzing and producing MIS data. Responsible for handling and resolving issues within the department Handled the tasks of interviewing, hiring and training new administrative staff Monitoring the insurance process, discuss with team and take appropriate steps to

speeding up insurance process. Co-ordinate in house camps and ensuring all support for implementation. Handled and maintain all necessary hospital compliances . Active support to Marketing Team to achieve monthly business targets.

4] Centre head –IPC Heart care Centre, Lower Parel [Jan’ 08– Oct’09]

Assigned the tasks of coordinating, supervising and managing daily activities of the unit.

Interact with the patients and relatives for getting personal feedback about the services rendered to them, to deal with all the grievances that need to be taken care of and if required solicit intervention of top management.

Maintain patient satisfaction parameters [financial counseling, organizing patient counseling, and patient complaints management].

Professionally and promptly handle patient queries, requests and complaints Business development. Achieving monthly business targets of the branch. Responsible for handling and resolving issues within the department Handled the tasks of interviewing, hiring and training new administrative staff . Training and assessment of the new and old staff.

5] Private Practice - Dombivli [Jan’ 06 – Feb’10]

Worked as a Homeopathic Consultant in Dombivli.

Treatment of acute and chronic cases. Treatment of ailments pertaining to the following systems: respiratory, cardiology,

gastrointestinal, skin, pediatric, gynecology, thyroid dysfunctions, and psychology. Patient counseling.

6] Administrative Medical Officer –Navjeevan Nursing Home & CCU Dombivli [Jan’ 05 - Jan’ 08]

Administrative management of the unit. Management of patients admitted in all the wards and ICU. Co-ordination with the concerned consultant as regards treatment plan. OPD management of medicine especially cardiac and diabetic cases . Professionally and promptly handle patient queries, requests and complaints

Personal skills:

Personal effectiveness Consistent performance Target driven

Qualities : Hardworking : Will push body and mind to the limits in order to get the job done at hand. Multitasking : Can handle several things at a single time and also be efficient and effective in

the work produced. Strong headed : Does not crack under pressure. Versatile: Can do any job assigned effectively. Good communication. Good team management capability.

Academic Details :

1) Postgraduate diploma in Hospital & Healthcare Management – Symbiosis Institute of Health Sciences,Pune [2010-2011]

2) BHMS - DSH Medical College, Pune [1999-2003]

3) HSC – K.V.Pendharkar College, Dombivli,Thane [1999] 4) SSC – D.N.C.Highschool, Dombivli, Thane [1997]

5) Certificate course in child health – Wadia Hospital, Mumbai [Feb 2006]

Extra Curricular Activities:

1) Arranged medical camps for tribal communities in Thane district.2) Active member of NGO working for improving living standards of tribal communities .3) Hiking and trekking & Birding.

Personal details:

Date of Birth : 21 May 1982Nationality : IndianSex : FemaleStatus : MarriedLanguages Known : English, Hindi, Marathi

Reference :Will be furnish upon request.