Ds128 Counselling

8/12/2019 Ds128 Counselling

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CounsellingCounselling

SkillsSkills


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The CounsellingThe Counselling

ApproachApproach


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WORK-BASEDWORK-BASED

HOME-BASEDHOME-BASED

LIFE-CHANGELIFE-CHANGE


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The Counselling ApproachThe Counselling Approach

Counselling is a way to ienti!y"Counselling is a way to ienti!y"

#e$ognise an o%e#$o&e t'e (lo$)s to#e$ognise an o%e#$o&e t'e (lo$)s tosel!-awa#eness" w'oleness" ansel!-awa#eness" w'oleness" an

s*ontaneity+s*ontaneity+


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Helping staff resolve problems,Helping staff resolve problems,not by finding answers for them,not by finding answers for them,but by skillfully steering thembut by skillfully steering them

towards their own answers.towards their own answers.


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ignoring the issue in theignoring the issue in thehope that it will go awayhope that it will go away

telling people to grow up!telling people to grow up!and sort themselves outand sort themselves out

giving advice based on whatgiving advice based on whatyou think or the Agony Auntyou think or the Agony Aunt

ApproachApproachmanipulating people to domanipulating people to do

what you wantwhat you want

discipline and punishmentdiscipline and punishment

AlternativesAlternatives


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"anagers#"anagers#

$oles$oles


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a$)nowlege t'at 'a%ing *#o(le&s a!!e$ting us &entally"a$)nowlege t'at 'a%ing *#o(le&s a!!e$ting us &entally"

e&otionally" an *sy$'ologi$ally is a no#&al *a#t o! li!e+ It is note&otionally" an *sy$'ologi$ally is a no#&al *a#t o! li!e+ It is not

so&et'ing to (e as'a&e o! o# to *#eten oesn,t eist+so&et'ing to (e as'a&e o! o# to *#eten oesn,t eist+

assu&e t'e #es*onsi(ility o! oing so&et'ing a(out t'e *#o(le&sassu&e t'e #es*onsi(ility o! oing so&et'ing a(out t'e *#o(le&s

o! t'e e&*loyeeso! t'e e&*loyees

a$$e*t t'at w'en e&*loyees 'a%e *#o(le&s t'at get in t'e way o!a$$e*t t'at w'en e&*loyees 'a%e *#o(le&s t'at get in t'e way o!

t'ei# wo#)" t'e o#ganisation 'as a *#o(le&+t'ei# wo#)" t'e o#ganisation 'as a *#o(le&+


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HEL.ERHEL.ER

EMO/IONALEMO/IONAL

IN/ELLIGENCEIN/ELLIGENCE


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%rinciples%rinciples

0 W'en *eo*le at wo#) 'a%e a *#o(le& t'eW'en *eo*le at wo#) 'a%e a *#o(le& t'e

o#ganisation also 'as a *#o(le&o#ganisation also 'as a *#o(le&

0 /'e $ounselling a**#oa$' is t'e (est way to/'e $ounselling a**#oa$' is t'e (est way toget to t'e #oot o! a i!!i$ult *#o(le&get to t'e #oot o! a i!!i$ult *#o(le&

$on$e#ning *eo*le$on$e#ning *eo*le0 /'e natu#e o! t'e *#o(le& an its solution a#e/'e natu#e o! t'e *#o(le& an its solution a#e

(est a**#oa$'e t'#oug' is$ussion(est a**#oa$'e t'#oug' is$ussion


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%rinciples%rinciples

0 /'e *#o(le&,s solution is ulti&ately t'e/'e *#o(le&,s solution is ulti&ately t'e

e&*loyee,s solutione&*loyee,s solution0 /'e &anage# is t'e#e to 'el* t'e *#o$ess an/'e &anage# is t'e#e to 'el* t'e *#o$ess an

'is o# 'e# #ole is t'at o! !a$ilitato#+'is o# 'e# #ole is t'at o! !a$ilitato#+


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CyclesCycles


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&gnorance, 'lockage,&gnorance, 'lockage,&naction cycle&naction cycle


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Awareness, Acceptance,Awareness, Acceptance,

Change cycleChange cycle


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C(C)*SC(C)*S

1OHARI1OHARI

WINDOWWINDOW0 $#eate (y 1o Lu!t an Ha##y Ing'a&$#eate (y 1o Lu!t an Ha##y Ing'a&

0 2 )ins o! awa#eness32 )ins o! awa#eness3

4+4+ O*en winowO*en winow5+5+ Mas) winowMas) winow

6+6+ Blin S*ot winowBlin S*ot winow

2+2+ 7nawa#e winow7nawa#e winow


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C(C)*SC(C)*S

1OHARI1OHARI

WINDOWWINDOW


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C(C)*SC(C)*S

REF7SAREF7SA

LL0 use (y *eo*le w'o #e!use to a$$e*t t'ei#use (y *eo*le w'o #e!use to a$$e*t t'ei#*#o(le&s*#o(le&s

0 8usti!i$ations38usti!i$ations3

4+4+ Inte#8e$tionInte#8e$tion5+5+ .#o8e$tion.#o8e$tion

6+6+ Ret#o!le$tionRet#o!le$tion

2+2+ De!le$tionDe!le$tion


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A+A$**SA+A$**S

SS


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A+A$**SSA+A$**SS

FEEDBACFEEDBAC

KK0 solution to s'ow t'e& 'ow t'ei# (e'a%iou#solution to s'ow t'e& 'ow t'ei# (e'a%iou#a!!e$ts ot'e#sa!!e$ts ot'e#s

0 o*ening t'ei# eyes an s'owing 'ow ot'e#so*ening t'ei# eyes an s'owing 'ow ot'e#s

see t'e& (y &o%ing t'e issue !ully into t'esee t'e& (y &o%ing t'e issue !ully into t'e

e&*loyee,s 1o'a#i Winow o*en winowe&*loyee,s 1o'a#i Winow o*en winow


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&f a person constantly criticises themselves and runs&f a person constantly criticises themselves and runsthemselves down, then it is difficult for that personthemselves down, then it is difficult for that personnot to be critical and emotionally punishing to othernot to be critical and emotionally punishing to otherpeople. %ut in another way, we need to see the -ewelpeople. %ut in another way, we need to see the -ewel

in ourselves before we can see it in other people.!in ourselves before we can see it in other people.!

$ay +oolfe $ay +oolfe


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A+A$**SSA+A$**SS

SEEING O/HERSSEEING O/HERS

0 a wa#& #ega# !o# *eo*le as *e#sons o!a wa#& #ega# !o# *eo*le as *e#sons o!

un$onitional sel!-wo#t'un$onitional sel!-wo#t'0 %aluing *eo*le no &atte# w'at t'ei#%aluing *eo*le no &atte# w'at t'ei#

$onition" (e'a%iou#" t'oug'ts o# !eelings$onition" (e'a%iou#" t'oug'ts o# !eelings


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A+A$**SSA+A$**SS

SEEING O/HERSSEEING O/HERS

0 #es*e$t an li)ing !o# *eo*le as se*a#ate"#es*e$t an li)ing !o# *eo*le as se*a#ate"

uni9ue *e#sonsuni9ue *e#sons0 #ega# !o# t'e attitues o! t'e &o&ent"#ega# !o# t'e attitues o! t'e &o&ent"

w'et'e# *ositi%e o# negati%ew'et'e# *ositi%e o# negati%e0 an attitue o! non-8ug&ent towa#s ot'e#s+an attitue o! non-8ug&ent towa#s ot'e#s+


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ACC*%TAC* A/ACC*%TAC* A/

CHA0*CHA0*


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Counselling andCounselling and

0rowth0rowth


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TrustTrustAutonomyAutonomy&nitiative&nitiative

&ndustry&ndustry&dentity&dentity&ntimacy&ntimacy

0enerativity0enerativity

&ntegrity&ntegrity

1 Conditions eeded for )ifetime1 Conditions eeded for )ifetime0rowth0rowth


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1 Conditions eeded for )ifetime 0rowth1 Conditions eeded for )ifetime 0rowth

/R7S//R7S/

0 new(o#n - 4 yea# olnew(o#n - 4 yea# ol

0 !i#st stage!i#st stage

0 !ounation o! *e#sonal g#owt'!ounation o! *e#sonal g#owt'


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1 Conditions eeded for )ifetime 0rowth1 Conditions eeded for )ifetime 0rowthA7/ON:MA7/ON:M

::0 2 - ; yea#s ol2 - ; yea#s ol0 e*lo#atione*lo#ation

0 e*e#i&entatione*e#i&entation0 &ista)e-&a)ing&ista)e-&a)ing

0 !o#(ea#an$e o! ot'e#s!o#(ea#an$e o! ot'e#s


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1 Conditions eeded for )ifetime 0rowth1 Conditions eeded for )ifetime 0rowthINI/IA/I


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1 Conditions eeded for )ifetime 0rowth1 Conditions eeded for )ifetime 0rowthIND7S/RIND7S/R

::0 = - 44 yea#s ol= - 44 yea#s ol0 a**lying ou#sel%es to lea#ning t'e s)ills toa**lying ou#sel%es to lea#ning t'e s)ills to

&anage new situations&anage new situations


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1 Conditions eeded for )ifetime 0rowth1 Conditions eeded for )ifetime 0rowthIDEN/I/IDEN/I/

::0 45 - 4> yea#s ol45 - 4> yea#s ol0 #esult o! teenage g#owt'#esult o! teenage g#owt'

0 *#o$ess o! is$o%e#ing t'e #ole we want to *lay*#o$ess o! is$o%e#ing t'e #ole we want to *layin li!ein li!e


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1 Conditions eeded for )ifetime 0rowth1 Conditions eeded for )ifetime 0rowthIN/IMACIN/IMAC

::0 4? - 62 yea#s ol4? - 62 yea#s ol

0 $'a#a$te#isti$ o! g#owt' o! t'e ea#ly ault yea#s$'a#a$te#isti$ o! g#owt' o! t'e ea#ly ault yea#s

w'en we see) 'ealt'y #elations'i*s wit' ot'e#sw'en we see) 'ealt'y #elations'i*s wit' ot'e#s

0 e%elo* new #elations'i*s w'e#e we $an (ee%elo* new #elations'i*s w'e#e we $an (e

ou#sel%esou#sel%es


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1 Conditions eeded for )ifetime 0rowth1 Conditions eeded for )ifetime 0rowthGENERA/I


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1 Conditions eeded for )ifetime 0rowth1 Conditions eeded for )ifetime 0rowthIN/EGRI/IN/EGRI/

::0 a(o%e =@ yea#s ola(o%e =@ yea#s ol0 t'e last stage o! *e#sonal g#owt't'e last stage o! *e#sonal g#owt'

0 )ey 9uality o! *eo*le o%e# =@ w'o 'a%e g#own)ey 9uality o! *eo*le o%e# =@ w'o 'a%e g#own!ully an 'ealt'ily!ully an 'ealt'ily

0 $o&*lete an #oune wo#)$o&*lete an #oune wo#)


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+hat "anagers Can+hat "anagers Can

/o/o


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A manager can promote one#s personal growth by2A manager can promote one#s personal growth by2

0

(uiling t#ust (y s'owing t#ust(uiling t#ust (y s'owing t#ust

0 &a)e it is 'is'e# *#o$ess not t'ei#s&a)e it is 'is'e# *#o$ess not t'ei#s

0

en$ou#aging t'e& to e*lo#e &eanings anen$ou#aging t'e& to e*lo#e &eanings an

o*tionso*tions

0 instilling $on!ien$e in t'e& t'at t'ey a#einstilling $on!ien$e in t'e& t'at t'ey a#e

$a*a(le o! wo#)ing t'ings out$a*a(le o! wo#)ing t'ings out


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A manager can promote one#s personal growth by2A manager can promote one#s personal growth by2

0 suggesting t'ey let go o! ol ientities t'at nosuggesting t'ey let go o! ol ientities t'at no

longe# !it wit' w'o t'ey a#elonge# !it wit' w'o t'ey a#e

0 see)ing ways to (#ing t'e& $lose# to ea$'see)ing ways to (#ing t'e& $lose# to ea$'

ot'e#ot'e#

0 !o$using on w'at t'ey $an o!!e# ot'e#s!o$using on w'at t'ey $an o!!e# ot'e#s

0 see)ing ways to #esto#e w'oleness ansee)ing ways to #esto#e w'oleness an

#esou#$e!ul 'ealt'#esou#$e!ul 'ealt'


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+armth+armth*mpathy*mpathy

SpecificitySpecificity

0enuineness0enuinenessConfidentialityConfidentiality

%rofessional /istance%rofessional /istanceTouch of &ntegrityTouch of &ntegrity

SelfrenewalSelfrenewal

1 /ispositions of Counselling1 /ispositions of Counselling


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1 /ispositions of Counselling1 /ispositions of CounsellingWARM/WARM/

HH

0 t'e a(ility to *ositi%ely #elate tot'e a(ility to *ositi%ely #elate to

ot'e#sot'e#s

0 #esults w'en we (elie%e t'at t'ei# (asi$#esults w'en we (elie%e t'at t'ei# (asi$

intentions a#e goointentions a#e goo


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EM.A/HEM.A/H

::0 ente#ing t'e *#i%ate *e#$e*tual wo#l o!ente#ing t'e *#i%ate *e#$e*tual wo#l o!anot'e# *e#son an (eing $o&*letely at 'o&eanot'e# *e#son an (eing $o&*letely at 'o&e

in it+ Ca#l Roge#sin it+ Ca#l Roge#s

0 s'owing you une#stan w'at t'ey,#e goings'owing you une#stan w'at t'ey,#e going

t'#oug't'#oug'

0 allows us to see t'e wo#l t'#oug' anot'e#allows us to see t'e wo#l t'#oug' anot'e#

*e#son,s !#a&e o! #e!e#en$e*e#son,s !#a&e o! #e!e#en$e


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S.ECIFICI/:S.ECIFICI/:

0 ealing wit' 'ow t'ings a#e" not w'y t'ingsealing wit' 'ow t'ings a#e" not w'y t'ings

a#ea#e


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GEN7INENESGEN7INENES

SS0 (eing 'onest" t#ut'!ul" t#usting an(eing 'onest" t#ut'!ul" t#usting an

une#staningune#staning

0 (eing !ully awa#e o! you#sel! 'a%ing li&its(eing !ully awa#e o! you#sel! 'a%ing li&itsan !aultsan !aults


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1 /ispositions of Counselling1 /ispositions of CounsellingCONFIDEN/IALI/CONFIDEN/IALI/

::

0 )ey #e9ui#e&ent in a &anage# w'o $ounsels)ey #e9ui#e&ent in a &anage# w'o $ounsels

ot'e#sot'e#s

0 )ee*ing *#i%ate in!o#&ation !#o& ot'e#s)ee*ing *#i%ate in!o#&ation !#o& ot'e#s


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.ROFESSIONAL DIS/ANCE.ROFESSIONAL DIS/ANCE

0 'a%ing enoug' e&otional in%ol%e&ent to'a%ing enoug' e&otional in%ol%e&ent to

une#stan ot'e#sune#stan ot'e#s

0

#e&aining sensiti%e to ot'e#s, situation#e&aining sensiti%e to ot'e#s, situation

0 une#staning ot'e#s" (ut #e&aining istantune#staning ot'e#s" (ut #e&aining istant

enoug' to o!!e# o(8e$ti%e insig't"enoug' to o!!e# o(8e$ti%e insig't"

suggestions an su**o#tsuggestions an su**o#t


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1 /ispositions of Counselling1 /ispositions of Counselling/O7CH OF/O7CH OF

IN/EGRI/:IN/EGRI/:

0 / #ust/ #ust

0 O *ennessO *enness

0 7 ne#staning7 ne#staning

0 C on!ientialityC on!ientiality

0 H onestyH onesty


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SELF-SELF-

RENEWALRENEWAL0 any a$ti%ity t'at (#ings you (a$) !#o& aany a$ti%ity t'at (#ings you (a$) !#o& a

!eeling o! ti#eness an inae9ua$y to a!eeling o! ti#eness an inae9ua$y to a

!eeling o! (eing a(le to $a#e an 'el* again+!eeling o! (eing a(le to $a#e an 'el* again+


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The CounsellingThe Counselling

&nterview&nterview


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The Counselling &nterviewThe Counselling &nterview

0 Meeting o# Dis$ussionMeeting o# Dis$ussion

0 Any !a$e-to-!a$e e$'ange in w'i$' you *layAny !a$e-to-!a$e e$'ange in w'i$' you *layt'e #ole o! 'el*e# to !a$ilitate solutions t'att'e #ole o! 'el*e# to !a$ilitate solutions t'at

(lo$) anot'e# *e#sons *#og#ess at wo#)(lo$) anot'e# *e#sons *#og#ess at wo#)


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AIMSAIMS

0 Gi%e an e&*loyee t'e $'an$e to is$uss aGi%e an e&*loyee t'e $'an$e to is$uss a

*#o(le& t'at is (ot'e#ing t'e& o# you*#o(le& t'at is (ot'e#ing t'e& o# you

0

Hel* t'e e&*loyee is$o%e# w'at t'ey &ustHel* t'e e&*loyee is$o%e# w'at t'ey &usto to o%e#$o&e t'ei# own (lo$)s too to o%e#$o&e t'ei# own (lo$)s to

*#og#ess*#og#ess

0

B#ing t'e& to awa#eness" a$$e*tan$e" anB#ing t'e& to awa#eness" a$$e*tan$e" an$'ange$'ange


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EN


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S/AGESS/AGES

0 Cont#a$tingCont#a$ting

0 E*lo#ingE*lo#ing

0 C'allengingC'allenging

0 SolutionsSolutions

0 Con$lusionsCon$lusions


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3acts are sieved to determine3acts are sieved to determinethe relevant ones. &ssues arethe relevant ones. &ssues aresieved to find the importantsieved to find the important

ones. 4ptions are sieved toones. 4ptions are sieved tofind the best one.find the best one.

Th C lli & iTh C lli & i


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FOLLOW-FOLLOW-

7.7.0 All inte#%iews nee a *ost-inte#%iew !ollow u*+All inte#%iews nee a *ost-inte#%iew !ollow u*+

0 /'e su$$ess o! $ounselling e*ens al&ost/'e su$$ess o! $ounselling e*ens al&ostw'olly on t'e !a$e-to-!a$e &eeting (etweenw'olly on t'e !a$e-to-!a$e &eeting (etween

you an you# e&*loyee+you an you# e&*loyee+


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TheThe

CounsellorCounsellor

Th C llTh C ll


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The CounsellorThe Counsellor

.RE.ARA/ION.RE.ARA/ION

0 .#e*a#e you#sel! &entally+.#e*a#e you#sel! &entally+

0

.#e*a#e t'e en%i#on&ent *'ysi$ally+.#e*a#e t'e en%i#on&ent *'ysi$ally+

0 .#e*a#e t'e e&*loyee+.#e*a#e t'e e&*loyee+

Th C llTh C ll


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The CounsellorThe CounsellorROLROL

EE

Guie you# e&*loyee to ta)e onGuie you# e&*loyee to ta)e on

#es*onsi(ility !o# un#a%elling 'is o# 'e##es*onsi(ility !o# un#a%elling 'is o# 'e#

*#o(le& an ta)ing ste*s !o#wa#+*#o(le& an ta)ing ste*s !o#wa#+

Th C llTh C ll


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CHARAC/ERIS/ICSCHARAC/ERIS/ICS

0 Doesnt insist on 'el*ing w'en it is not neeeDoesnt insist on 'el*ing w'en it is not neee

0 Is neit'e# $#iti$al no# insultingIs neit'e# $#iti$al no# insulting

0 Doesnt sy&*at'ie o# wallow in t'ei# sel!-*ityDoesnt sy&*at'ie o# wallow in t'ei# sel!-*ity

0 Doesnt inulge in t'eo#iesDoesnt inulge in t'eo#ies

Th C llTh C ll


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CHARAC/ERIS/ICSCHARAC/ERIS/ICS

0 Doesnt &a)e lig't o! ot'e# *eo*les *#o(le&s"Doesnt &a)e lig't o! ot'e# *eo*les *#o(le&s"

tal) too soon" too o!ten o# too longtal) too soon" too o!ten o# too long

0 Doesnt *ut *eo*le ownDoesnt *ut *eo*le own

0 Doesnt !ig't t'ei# (attles !o# t'e&Doesnt !ig't t'ei# (attles !o# t'e&

0 Doesnt igno#e w'at &atte#s to t'e&Doesnt igno#e w'at &atte#s to t'e&


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The Art of )isteningThe Art of )istening

5*( 3*AT6$*S5*( 3*AT6$*S


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5*( 3*AT6$*S5*( 3*AT6$*S

S/O." LOOK ANDS/O." LOOK AND

LIS/ENLIS/EN

S)ille listening is total listening+S)ille listening is total listening+

5*( 3*AT6$*S5*( 3*AT6$*S


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5*( 3*AT6$*S5*( 3*AT6$*S

/AKE :O7RSELF O7/ OF/AKE :O7RSELF O7/ OF

/HINGS/HINGS0 /'e (iggest (lo$) to !ully listening to/'e (iggest (lo$) to !ully listening to

so&eone else is w'at is going on in you# ownso&eone else is w'at is going on in you# own

&in+&in+

0 Listen to t'e en+Listen to t'e en+

0 Listen wit'out inte##u*tion+Listen wit'out inte##u*tion+

5*( 3*AT6$*S5*( 3*AT6$*SLOOK /HRO7GH ALOOK /HRO7GH A


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5*( 3*AT6$*S5*( 3*AT6$*SLOOK /HRO7GH ALOOK /HRO7GH A

WINDOWWINDOW

NO/ A MIRRORNO/ A MIRROR

0 Ai& to see t'ings a$$o#ing to 'ow t'ey seeAi& to see t'ings a$$o#ing to 'ow t'ey see

t'ings" e%en i! you you#sel! on,t s'a#e t'ei#t'ings" e%en i! you you#sel! on,t s'a#e t'ei#

%iew+%iew+

0 Listen wit' e&*at'y+Listen wit' e&*at'y+

5*( 3*AT6$*S5*( 3*AT6$*S


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5*( 3*AT6$*S5*( 3*AT6$*SS/A: /7NED IN E


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5*( 3*AT6$*S5*( 3*AT6$*S

/7RN-ONS AND /7RN-OFFS/7RN-ONS AND /7RN-OFFS

/u#n-ons3/u#n-ons3

0 In!o#&ation we $an #elate toIn!o#&ation we $an #elate to

0 In!o#&ation t'at we 'a%e an inte#est inIn!o#&ation t'at we 'a%e an inte#est in

0 In!o#&ation t'at is uni9ue" un$o&&on" o#In!o#&ation t'at is uni9ue" un$o&&on" o#

#a&ati$#a&ati$

5*( 3*AT6$*S5*( 3*AT6$*S


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5*( 3*AT6$*S5*( 3*AT6$*S

/7RN-ONS AND /7RN-OFFS/7RN-ONS AND /7RN-OFFS

/u#n-o!!s3/u#n-o!!s3

0 In!o#&ation t'at we $an,t 'oo) u* toIn!o#&ation t'at we $an,t 'oo) u* to

0 In!o#&ation t'at we a$ti%ely isli)e 'ea#ingIn!o#&ation t'at we a$ti%ely isli)e 'ea#ing

a(outa(out

0 In!o#&ation t'at is (o#ing o# we,%e 'ea#In!o#&ation t'at is (o#ing o# we,%e 'ea#

(e!o#e(e!o#e

5*( 3*AT6$*S5*( 3*AT6$*S


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5*( 3*AT6$*S5*( 3*AT6$*SBE ALER/" A//EN/I


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5*( 3*AT6$*S5*( 3*AT6$*S

/AKE :O7R/AKE :O7R

/IME/IME

0 Fo$use listening is *#esent &o&entFo$use listening is *#esent &o&ent

listening+listening+

0 /a)ing you# ti&e to listen oesn,t ta)e you/a)ing you# ti&e to listen oesn,t ta)e you

longe#" in !a$t" it is t'e &ost e!!i$ient way tolonge#" in !a$t" it is t'e &ost e!!i$ient way to

listenlisten

5*( 3*AT6$*S5*( 3*AT6$*S


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5*( 3*AT6$*S5*( 3*AT6$*S

DE/EC/I


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5*( 3*AT6$*S5*( 3*AT6$*S

DE/EC/I


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5*( 3*AT6$*S5*( 3*AT6$*S

RES.OND /O /HE MOMEN/RES.OND /O /HE MOMEN/

0 Always #es*on in t'e &o&ent" in ot'e#Always #es*on in t'e &o&ent" in ot'e#

wo#s" to w'e#e *eo*le a#e+wo#s" to w'e#e *eo*le a#e+

0 Don,t 'a%e a *lan o! w'at to as)+Don,t 'a%e a *lan o! w'at to as)+


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76*ST&476*ST&4

SS


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4ne#s ability to discover4ne#s ability to discoverinformation and bring clarity toinformation and bring clarity to

the way ahead dependsthe way ahead depends

primarily on what 8uestionsprimarily on what 8uestionsyou ask.you ask.


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7uestions for7uestions for&nformation&nformation

7uestions for7uestions for

Confirmation andConfirmation and$esponse$esponse

7uestions for7uestions for

6nderstanding6nderstanding

CAT*04$&*S 43 76*ST&4CAT*04$&*S 43 76*ST&4

CAT*04$&*SCAT*04$&*S


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CAT*04$&*S

FORFOR

INFORMA/IONINFORMA/ION

0 O*en 9uestionsO*en 9uestions

0 Close 9uestionsClose 9uestions

0 Su&&a#iing 9uestionsSu&&a#iing 9uestions


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FORFOR


Close 9uestionsClose 9uestions

0 W'en" W'i$'" W'o" W'e#eW'en" W'i$'" W'o" W'e#e

0 Is" A#e" DoIs" A#e" Do



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FORFOR


Su&&a#iing 9uestionsSu&&a#iing 9uestions

4+4+ Su&&a#iing state&entSu&&a#iing state&ent5+5+ .a#a*'#asing 9uestion.a#a*'#asing 9uestion

CAT*04$&*SCAT*04$&*SFOR CONFIRMA/IONFOR CONFIRMA/ION


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FOR CONFIRMA/IONFOR CONFIRMA/ION

AND RES.ONSEAND RES.ONSE

0 /'e Re!le$t-Ba$) uestions/'e Re!le$t-Ba$) uestions

0 /'e E&*'ati$ Res*onse/'e E&*'ati$ Res*onse

0 /'e /entati%e Hun$'/'e /entati%e Hun$'



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/'e Re!le$t-Ba$) uestions/'e Re!le$t-Ba$) uestions

.i$) t'e )ey wo# o# last wo#.i$) t'e )ey wo# o# last wo#

an *ut it (a$) to t'e&+an *ut it (a$) to t'e&+



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/'e E&*'ati$ Res*onse/'e E&*'ati$ Res*onse

Re!le$t (a$) w'at youRe!le$t (a$) w'at youune#stan t'e ot'e# *e#son to (eune#stan t'e ot'e# *e#son to (e

!eeling+!eeling+



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/'e /entati%e Hun$'/'e /entati%e Hun$'

.ut a suggestion to t'e ot'e# *e#son es$#i(ing w'at you.ut a suggestion to t'e ot'e# *e#son es$#i(ing w'at you

t'in) 'es'e &ay (e !eeling o# &eaning+t'in) 'es'e &ay (e !eeling o# &eaning+

9.9. Tell the person what you saw him doTell the person what you saw him doand heard him say.and heard him say.

:.:. Tell him the meaning that you#veTell him the meaning that you#vetentatively given to his actions.tentatively given to his actions.

;.;. Ask if you#re right.Ask if you#re right.

CAT*$04$&*SCAT*$04$&*S

FORFOR


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0 DeletionsDeletions

0 Disto#tionsDisto#tions

0 Gene#aliationsGene#aliations

FORFOR

7NDERS/ANDING7NDERS/ANDING

0 New AnglesNew Angles

0 Wie# AnglesWie# Angles

0 Counte#-e%ien$eCounte#-e%ien$e

0 Meta*'o#Meta*'o#


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CAT*$04$&*SCAT*$04$&*S

FORFOR


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0 Gene#aliationsGene#aliations

FORFOR


Ive lost my selfesteem. IIve lost my selfesteem. I

!ant seem to think highly of!ant seem to think highly of

myself. It must be the blowsmyself. It must be the blows

Ive had. Thats whatIve had. Thats what

working here does to you."working here does to you."Why must it haveWhy must it have

been the blows...?been the blows...?

What e#a!tly doWhat e#a!tly do

you mean by $selyou mean by $sel

esteem"?esteem"?Why !ant you bringWhy !ant you bring

yourself to thinkyourself to thinkhighly of yourself?highly of yourself?

%oes it have to be%oes it have to beeveryone, then?everyone, then?

CAT*$04$&*SCAT*$04$&*S

FORFOR


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0 Wie# AnglesWie# Angles

FORFOR


What !an youWhat !an youlearn from thislearn from thise#perien!e?e#perien!e?

That must mean youThat must mean you!are very mu!h about!are very mu!h about

getting on.getting on. Is this the right moveIs this the right movefor you?for you?

What are yourWhat are youroverall !areeroverall !areer

plans?plans?

&ow are things&ow are thingsotherwise?otherwise?

CAT*$04$&*SCAT*$04$&*S

FORFOR


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FORFOR

7NDERS/ANDING7NDERS/ANDING0 Counte#-e%ien$eCounte#-e%ien$e

use!ul in #e-(alan$inguse!ul in #e-(alan$inge$essi%ely gloo&y o# o%e#lye$essi%ely gloo&y o# o%e#ly

o*ti&isti$ %iews o! t'ingso*ti&isti$ %iews o! t'ings

CAT*$04$&*SCAT*$04$&*S

FORFOR


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FORFOR

7NDERS/ANDING7NDERS/ANDING0 Meta*'o#Meta*'o#

use!ul e%i$e to get so&eone touse!ul e%i$e to get so&eone tota)e a wie# %iew o! t'ings anta)e a wie# %iew o! t'ings an

$'ange t'ei# t'in)ing$'ange t'ei# t'in)ing


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%utting this gap between what is%utting this gap between what is

and what should be to theand what should be to theemployee and then askingemployee and then asking

e>plicitly or implicitly2e>plicitly or implicitly2

So what are you going to do aboutSo what are you going to do aboutit?!it?!


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&t does not mean to be&t does not mean to be

confrontational stage ofconfrontational stage ofcounselling, rather a holding upcounselling, rather a holding up

of the mirror to the employeeof the mirror to the employeewho has the problem.who has the problem.

CHA))*0&0CHA))*0&0BRINGING /HINGSBRINGING /HINGS


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BRINGING /HINGSBRINGING /HINGS

O7/ IN /HE O.ENO7/ IN /HE O.EN

S*its in t'e Sou*" &eaning s*ellingS*its in t'e Sou*" &eaning s*elling

t'ings out istu#(s t'e e&*loyee,st'ings out istu#(s t'e e&*loyee,s

unawa#eness an" li)e s*its in t'e sou*"unawa#eness an" li)e s*its in t'e sou*"no longe# &a)es it taste so ni$e+no longe# &a)es it taste so ni$e+

- Al!#e Ale#- Al!#e Ale#

CHA))*0&0CHA))*0&0


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.OIN/ING O7/ DISCRE.ANCIES.OIN/ING O7/ DISCRE.ANCIES

0 'ody )anguage'ody )anguage0

StatementsStatements0 %ositions%ositions

CHA))*0&0CHA))*0&0

INCONGR7ENCINCONGR7ENC


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INCONGR7ENCINCONGR7ENC

EE

:es" I o wo#) 'e#e+:es" I o wo#) 'e#e+

:es" I 'a%e a $ont#a$t+:es" I 'a%e a $ont#a$t+

:es" I 'a%e &isse so&e ays+:es" I 'a%e &isse so&e ays+:es" I )now I,& su**ose to o w'at s'e says+:es" I )now I,& su**ose to o w'at s'e says+

:es" I i say s'e $oul stu!! 'e# 8o(+:es" I i say s'e $oul stu!! 'e# 8o(+

:es" I still want to wo#) 'e#e+:es" I still want to wo#) 'e#e+

CHA))*0&0CHA))*0&0

LINK /HELINK /HE


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LINK /HELINK /HE

CON/RADIC/IONSCON/RADIC/IONS

:ou say you want to wo#) 'e#e an:ou say you want to wo#) 'e#e an

&a)e a %alua(le $ont#i(ution+ But&a)e a %alua(le $ont#i(ution+ But

you,%e al#eay 'a ? ays o!! t'is yea#+you,%e al#eay 'a ? ays o!! t'is yea#+

:ou )now t'at t'e o#ganiation nees:ou )now t'at t'e o#ganiation nees

t'is tea& to wo#) 'a#&oniouslyt'is tea& to wo#) 'a#&oniously

toget'e#+ But you two a#en,t tal)ing++++toget'e#+ But you two a#en,t tal)ing++++

CHA))*0&0CHA))*0&0

NO/ GE//ING IN /HEIRNO/ GE//ING IN /HEIR


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NO/ GE//ING IN /HEIRNO/ GE//ING IN /HEIR

WA:WA:

CHA))*0* 3A6)T(CHA))*0* 3A6)T(

TH&5&0TH&5&0

0*T)*0*T)*

S600*ST&4S600*ST&4


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C46S*))&0C46S*))&0

S4)6T&4SS4)6T&4S

S4)6T&4SS4)6T&4S

LE


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LE


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CRI/ERICRI/ERI

AA

0 . .#a$ti$al. .#a$ti$al

0 O OwneO Owne

0 W Win-WinW Win-Win

0 E Ee$uta(le NowE Ee$uta(le Now

0 R Realisti$R Realisti$

$eferrals$eferrals


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$eferrals$eferrals

0 Re!e##als a#e outsie solutions to *eo*le *#o(le&s+Re!e##als a#e outsie solutions to *eo*le *#o(le&s+

0 Re!e##als a#e &ae in any o! t'#ee i#e$tions3Re!e##als a#e &ae in any o! t'#ee i#e$tions3

4+4+ /'e outsie s*e$ialist/'e outsie s*e$ialist

5+5+ 7* t'e line to senio# &anage#s an7* t'e line to senio# &anage#s an

6+6+ /o inte#nal s*e$ialists+/o inte#nal s*e$ialists+


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0 Has long-te#& *#o(le&sHas long-te#& *#o(le&s


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0 Has *#o(le&s t'at 'a%e noHas *#o(le&s t'at 'a%e no

o(%ious $aseo(%ious $ase

0 W'o is silentW'o is silent

0 W'o #e!use to $'angeW'o #e!use to $'ange

0 W'o a#e 'ea%y #in)e#sW'o a#e 'ea%y #in)e#s

0 W'o is %e#y agg#essi%e+W'o is %e#y agg#essi%e+

0 W'o a#e e*enent onW'o a#e e*enent on

$ounselling$ounselling

0 W'o s'ow ina(ility to #elateW'o s'ow ina(ility to #elate

wit' ot'e#swit' ot'e#s

0

W'o #un wit' i!!i$ultiesW'o #un wit' i!!i$ulties

0 W'o is*lays (ia##e t'oug'tsW'o is*lays (ia##e t'oug'ts

o# (e'a%io#so# (e'a%io#s

0 W'o (la&e ot'e#s !o# t'ei#W'o (la&e ot'e#s !o# t'ei#*#o(le&s o#*#o(le&s o#


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C4""4C4""4

%$4')*"S%$4')*"S


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C4C)6S&4C4C)6S&4

Documents

Ds128 Counselling