DST lecture 03_Multidimensional data analysis.pdf

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    Module Outline

    Management Decision-Making

    Multi-Dimensional Data Analysis

    Stair, Reynolds & Chesney 124-125 & 219-221

    Group and Executive Support Systems

    Model-based Decision Support Systems

    Intelligent Systems

    Knowledge Management

    Managing Decision Support Tools

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    Business Intelligence (BI)3

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    What is Business Intelligence?4

    Business Intelligence is

    A broad category of applications and technologies forgathering, storing, analysing, and providing access to

    data, to help enterprise users make better business

    decisions.

    BI applications include the activities of decision support

    systems, query and reporting, online analytical

    processing (OLAP), statistical analysis, forecasting, and

    data mining.

    Definition from TechTarget.com

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    Relate BI to decision support5

    Intelligence stage (of decision-making)

    Becoming aware of the problem (or opportunity) Defining the problem details and scope

    Design stage

    Identifying alternative solutions Evaluating feasibility of each solution

    Choice stage

    Deciding on the best solution

    Internal or external data? Actual or estimated values?

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    Knowledge Discovery7

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    Multi-dimensional data analysis8

    OLAP and Data Mining

    Explores the relationship between multiple variables

    Usually at least three variables involved

    Relies on large data sets Usually has a time component

    Graphical display aids understanding

    Identifies patterns occurring in data

    Can provide a basis for developing mathematical

    models

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    On-Line Analytical Processing (OLAP)

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    Initiated by users

    Reveals relationships between data items

    Detects trends

    Clarifies problem definition

    Easy to use

    Visual interface

    Flexible

    Drill-down

    NOT done on operational database

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    Example of OLAP output10

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    Slice and dice views11

    Different people may have

    different interests in the

    same dataset

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    OLAP vs standard DBMS queries12

    Quick to compose, run and modify

    No programming skills needed

    Visual output is more user friendly

    Key measures are already calculated

    OLAP structure can be used to build models (e.g.

    financial)

    Can provide input to other applications (e.g.

    performance management)

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    Equivalent Excel functions13 Pivot tables

    Pivot charts

    Statistical analysis

    Correlation

    Multiple regression

    Analysis of variance

    Cluster analysis

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    18 months & R10 million15 The business value of Supply Chain Intelligence enabled

    by a Global Procurement Intelligence solution would bederived through: The ability to identify, measure, manage and report

    procurement spend, price and consumption variances, trendsand cost pressures across the group as well as by providing

    contract and vendor spend visibility; The ability to drive group cost optimisation through best

    practice sourcing strategies;

    Risk identification and mitigation capability;

    Visibility and standardisation of consolidated spend andrelated policies; and

    Data consolidation across the group, aligned to budgets andexpenditure forecasts.

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    Moving on to Data Mining16

    Automated process to extract information from

    large data setsOnly as effective as the data it uses

    Relies on advanced logical, statistical and

    mathematical techniques

    Infers rules and relationships that allow the

    prediction of future results

    But cant explain underlying reasons

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    How is data mining being used in SA?

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    CRM and direct marketing

    Customer and product planning

    Fraud detection

    Credit scoring

    Benefits include:

    Customer attraction and retention

    Product design Bad debt reduction

    Bank robbery prediction

    Product cross-selling

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    Comparing OLAP and data mining18

    Characteristic OLAP Data Mining

    Purpose Supports data analysis and

    decision making

    Supports data analysis and

    decision making

    Type of analysissupported

    Top-down, query-driven dataanalysis

    Bottom-up, discovery-drivendata analysis

    Skills required

    of user

    Must be very knowledgeable

    about the data and its

    business context

    Must trust in data mining

    tools to uncover valid and

    worthwhile hypotheses

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    Web mining

    Web Content Mining

    Extraction of information from documents and databases

    Web Structure Mining

    Link structures within the Internet, most frequently visited

    paths etc

    Web Usage Mining

    Analyses data from the actions of Internet users (web

    and proxy server logs, user sessions, user profiles,registration data, cookies, bookmarks, mouse clicks etc.)

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    And thats all for today20