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Duke Energy Gas Transmission Communication Program Enhancements. Rick Kivela Manager – Operational Compliance Transmission & Storage Operations. DEGT Communication Program. Public education/communication program for many years Participated in the development of API RP 1162 - PowerPoint PPT Presentation
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Duke Energy Gas TransmissionCommunication Program Enhancements
Rick KivelaManager – Operational ComplianceTransmission & Storage Operations
DEGT Communication Program
Public education/communication program for many years
Participated in the development of API RP 1162
Minor modifications to existing program to incorporate RP 1162
DEGT recognizes the benefits of going “beyond” RP 1162
Public education/communication program for many years
Participated in the development of API RP 1162
Minor modifications to existing program to incorporate RP 1162
DEGT recognizes the benefits of going “beyond” RP 1162
Stakeholder Groups and Contacts
Target audiences for public awareness outreach: Emergency responders Landowners along the right-of-way Residents / businesses along the right-of-way Excavators Schools Local public officials Local leaders Employees Civic clubs / NGOs Media
Target audiences for public awareness outreach: Emergency responders Landowners along the right-of-way Residents / businesses along the right-of-way Excavators Schools Local public officials Local leaders Employees Civic clubs / NGOs Media
Developed Plan for Improvement
DEGT internal cross-functional team
Governance Team – U.S. and Canada
Communication Consultants
Pipeline Safety Advocates
DEGT internal cross-functional team
Governance Team – U.S. and Canada
Communication Consultants
Pipeline Safety Advocates
Opportunities for Enhancement
Employee Ambassador Program
Access to pipeline maps
Area Manager signature on mailouts
Supplement the 800 number with a local number
Employee Ambassador Program
Access to pipeline maps
Area Manager signature on mailouts
Supplement the 800 number with a local number
Employee Ambassador Program
Train field employees to be more effective listeners and communicators
Train field employees to be more effective listeners and communicators
How the Employee Ambassador Program Came About
More stringent communication requirements Enhancement of historical public awareness
communications Sound business case to develop new and enhance
existing relationships with stakeholders Has real financial impact
Recommended by Public Awareness Team
Above all it’s the right thing to do
More stringent communication requirements Enhancement of historical public awareness
communications Sound business case to develop new and enhance
existing relationships with stakeholders Has real financial impact
Recommended by Public Awareness Team
Above all it’s the right thing to do
Some Communications Basics
Things aren’t always what they seem
Communication isn’t always easy
Listening is big
Body language
Value of preparation / organizing your thoughts
Things aren’t always what they seem
Communication isn’t always easy
Listening is big
Body language
Value of preparation / organizing your thoughts
Six Steps
1. Define an “Ambassador” and explain the rationale for the program and its training
2. Share quick facts and messages about natural gas, pipelines and the energy industry in general
3. Discuss stakeholder groups and identify appropriate contacts and opportunities
4. Listening skills training and practice
5. Message delivery training and practice
6. Follow-up and feedback with stakeholders
1. Define an “Ambassador” and explain the rationale for the program and its training
2. Share quick facts and messages about natural gas, pipelines and the energy industry in general
3. Discuss stakeholder groups and identify appropriate contacts and opportunities
4. Listening skills training and practice
5. Message delivery training and practice
6. Follow-up and feedback with stakeholders
Pipeline Maps
http://degt-pipelocation.duke-energy.com
Also available via a link on the company’s website
http://degt-pipelocation.duke-energy.com
Also available via a link on the company’s website
Pipeline Maps – Security Issues
Map view limited to zip code level
Limited to 3 zip code searches per session
Latitude/Longitude not provided
Only DEGT pipelines are shown
Map view limited to zip code level
Limited to 3 zip code searches per session
Latitude/Longitude not provided
Only DEGT pipelines are shown
Pipeline Maps – Cautionary Notes
The map that results from zip code searches provides an approximate location of the company’s natural gas pipeline(s) in your area.
Pipeline markers on the right-of-way provide phone numbers to call to reach our personnel before excavating near our pipeline(s).
Before conducting any excavation or similar activity in the vicinity of the pipeline(s) or other underground facilities contact your state’s one-call system (the state phone numbers are available on the one-call page at www.digsafely.com).
The map that results from zip code searches provides an approximate location of the company’s natural gas pipeline(s) in your area.
Pipeline markers on the right-of-way provide phone numbers to call to reach our personnel before excavating near our pipeline(s).
Before conducting any excavation or similar activity in the vicinity of the pipeline(s) or other underground facilities contact your state’s one-call system (the state phone numbers are available on the one-call page at www.digsafely.com).
Opportunities and Challenges
How to evaluate effectiveness of program
Transition from Construction to Operations
Level of detail on pipeline integrity issues
Open houses at DEGT facilities
How to evaluate effectiveness of program
Transition from Construction to Operations
Level of detail on pipeline integrity issues
Open houses at DEGT facilities
Questions?Questions?
