Embed Size (px)
DESCRIPTION
Adrian Johnston, Vice President, Microsoft Dynamics Asia and Stephen Fowler, Director of Solutions – CRM Asia, discuss Microsoft’s plans for Microsoft Dynamics and the cloud. Dynamics Day is Australasia's leading event for users of Microsoft Dynamics. For those of you who couldn't make it along to the event, we have made all session content available online.
Citation preview
Delivering amazing customer experiences with MicrosoftAdrian Johnston (VP Asia, Microsoft Business Solutions)
Stephen Fowler (Director Cloud, Microsoft Business Solutions)
We live in a social worldAlways connected via mobile technology
6.8+BILLION
on mobile
150TIMES A DAY
A person checks their phone on
average
400+MILLION
Tweets per day about products
services & brands
4.5+BILLION
social users
This has changed the way people buy Customers
are 57%through the buying process before they talk to you
9 of 10business buyers say when they are ready to buy, they will find you
The Era of the Customer
*www.returnonbehavior.com
70%Of buying experiences are based on how the customer feels they are treated
96%Of unhappy customers don’t complain
91%Of unhappy customers will simply leave and never return
WHAT OUR CUSTOMERS ARE FACING
Decrease time to value through a connected strategy
c nnected
across
Businesses must be
social
mobile
cloud
information
Mobile access increases sales force productivity by
14.6%Source: CSO Insights
Adding social and mobile access capabilities to CRM increases productivity of sales people by26.4%
Source: Nucleus ResearchCompanies that adopt dynamic sales processes
show a
19%increase in quota
attainment over those that don’t.
Source: CSO Insights
Percent of organizations seek improvement in forecasting and sales processes.
60Source: CSO Insights
Sales VP
Source: IDC Research
72Sales Manager
Percent of companies are seeing and increase in sales cycle length.
40Customers
Percent of customers stop doing business with companies that deliver a bad customer experience.Source: Harvard Business Review
71Sales Representative
Percent spend too much time on administrative tasks.
Source: The Economist Intelligence Unit
Sales Trends & Challenges
Businesses Must Adapt to the New Customer Journey
Deliver Amazing Customer Experiences
COMPREHENSIVE BUSINESS & TECHNOLOGY PLATFORM
MARKETING
CUSTOMERCARE
OPERATE DYNAMICALLY
SALES
RETAIL & eCOMMERCE
FinanceHRWarehouseTransportation
ManufacturingSupply Chain
RetailService Mgmt.
In a mobile-first, cloud-first era, Microsoft delivers the Cloud for Business
GLOBAL-CLASS
FLEXIBLE BY DESIGN
PEOPLE-FOCUSED
| |
Platform
Business Apps
Productivity
Sell Effectively with the Sales Productivity Solution
9
Power BI
Zero In
Win Faster
Sell More
+ +
Dynamics CRM: To Deliver Amazing Customer Experiences
Care everywhere Earn loyalty
Empower agents
Drive resolution
Market smarterEngage customers
Build Pipeline
Demonstrate impact
Sell effectivelyZero in
Win faster
Sell more
Social for everyone
Listen everywhere Connect authentically Move faster
SALES PRODUCTIVITY MESSAGE
ZERO IN SELL MORE
WIN FASTER
ON ANY DEVICE & PLATFORM
SALES PRODUCTIVITY MESSAGE
ON ANY DEVICE & PLATFORM
WIN FASTER
SELL MORE
ZERO IN
SALES PRODUCTIVITY MESSAGE
WIN FASTER
SELL MORE
ZERO IN
ON ANY DEVICE & PLATFORM
SALES PRODUCTIVITY MESSAGE
WIN FASTER
SELL MORE
ZERO IN
ON ANY DEVICE & PLATFORM
SALES PRODUCTIVITY MESSAGE
WIN FASTER
SELL MORE
ZERO IN
ON ANY DEVICE & PLATFORM
Sales Productivity Licensing and Pricing
Microsoft Dynamics CRM Online Professional
+
Power BI for Office 365
$55*/user/month
Upgrading Office365 to Sales Productivity?
Microsoft Dynamics CRM Online Professional
+
Office 365 Plan E3+
Power BI for Office 365
$84*/user/month
New to Microsoft’s Cloud?
(*) Net promotional prices after discounts applied. Shown per user per month in NZD (rounded). Actual pricing might vary by geography and by channel. Other fees may apply for add-on services such as additional storage, testing and production
instances. Prices are exclusive of any fees you may incur to procure Internet connectivity. Prices subject to change without notice.
A Business Solution from Microsoft that is quick to implement, easy to use with the power to support SMB business ambitions
NAV ‘in’ Office 365
NAV ‘in’, ‘on’ and ‘with’ – SMB ERP with everything you need
NAV ‘on’ Azure
NAV ‘with’ CRM OL
ANY DEVICE & PLATFORM
NAV ‘in’ Office 365
NAV ‘in’, ‘on’ and ‘with’ – SMB ERP with everything you need
NAV ‘on’ Azure
NAV ‘with’ CRM OL
ANY DEVICE & PLATFORM
NAV ‘in’ Office 365
NAV ‘in’, ‘on’ and ‘with’ – SMB ERP with everything you need
NAV ‘on’ Azure
NAV ‘with’ CRM OL
ANY DEVICE & PLATFORM
NAV ‘in’ Office 365
NAV ‘in’, ‘on’ and ‘with’ – SMB ERP with everything you need
NAV ‘on’ Azure
NAV ‘with’ CRM OL
ANY DEVICE & PLATFORM
NAV ‘in’ Office 365
NAV ‘in’, ‘on’ and ‘with’ – SMB ERP with everything you need
NAV ‘on’ Azure
NAV ‘with’ CRM OL
ANY DEVICE & PLATFORM
• Lifecycle Services
• Update experience• Enrichment services
(rules)• Support experience• Integration tools
and services
• Win8: Shop floor management, Time entry, Expense management, and Approvals.
• Windows Phone 8, iOS, Android: Time and Expense
• Windows Phone 8: Pay Stub, Business Analyzer
• Business insights with Microsoft Dynamics Business Analyzer
• eProcurement
• Budget planning
• Sales prices for configurable products
• Master data management
• Fiscal Books for Brazil
• Payroll for Russia
• Warehousing & Transportation
• Demand Forecasting
• eCommerce & Social
• Mobile POS/Assisted Sales
• Microsoft Dynamics CRM/Project client interoperability and visual scheduling
• Trade Allowance Management
Microsoft Dynamics AX 2012 R3—at a glanceRetail | Manufacturing | Distribution | Service Industries | Public Sector
Platform support – Azure Support (IaaS),, Windows Server 2012 R2, Windows 8.1, Internet Explorer 11.
Excel in your industry Boost business productivityStay connected when on the
goManage your application
lifecycle
Dynamics AX and Azure.. much more than just “running things in the cloud”...
Development
& Test
Modern Apps & Mobility
Production DisasterRecovery
LifecycleServices
Demo & POC
HybridPrivate Cloud
“Microsoft’s strong showing in Ovum’s ICT Enterprise Insights survey is hardly surprising. The company’s Dynamics product line is an increasingly attractive option for organizations looking to augment their legacy ERP systems with capable enterprise applications that are easy to deploy and integrate.” Warren Wilson - Ovum Lead Analyst
Ovum Research: Global Enterprise Organizations Preferred Vendor for Next Investment in ERP
Excerpt from Ovum Research: ICT Enterprise Insights study of 6700 companies across geo & segment
Microsoft
SAP
Oracle
0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%
Overall Preferred Vendor for Next Investment in ERP
Ovum Research study identifies Microsoft as preferred next ERP vendor
5.5 million+ users
375,000+ customers
40 consecutive quarters of double digit CRM growth
40,000 CRM Customer
19,000 AX Customers
106,000 NAV Customers
2 out of 3 new CRM customers are choosing cloud
Dynamics Momentum Worldwide
Why customers choose Microsoft
Private, public or hybrid Cloud
Work like a network – ‘The social enterprise’
Analytics for everyone:‘Big Data’
User experiences that drive business results
Secure, enterprise grade cloud
World-class productivity & collaboration
Unmatched value
Be productive wherever you are -‘Mobility’
Microsoft partnership
Value this partnership brings to Intergen clients
Inner Circleaward4
MVP’s
TAP programmes
Seattle / Microsoft Projects – visibility and leadership across latest technology
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
