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Daniel A. Young 619 W. Market Street #23, Baltimore, OH 43105 Phone: (740) 974-3779
• Email: [email protected] EFFECTIVE COMMUNICATOR • SOLUTIONS ORIENTED • COLLABORATOR • HIGHLY MOTIVATED
OBJECTIVE Seek the position of General Employment
PROFILE • Experienced in executing leadership qualities • Skilled in group managing, organization and team leading • Ability to manage multiple tasks and meet deadlines • Detail oriented Professional demeanor High proficiency in telecommunications and customer service.
EDUCATION HIGH SCHOOL DIPLOMA JUNE 1995 NORTHWESTERN HIGH SCHOOL – SPRINGFIELD, OH
PROFESSIONAL EXPERIENCE Trainer/Subject Matter Expert (SME) September 2015Wright State Research Institute
Provided full exercise development for Tech Warrior 2015 for the Air Force Research Laboratory (AFRL).
Provided first hand experiences in combat situations to better offer building blocks to real world combat situations to help researchers and developers of the AFRL, the necessary information to improve battle field technology for the future.
Trained personnel were subjected to a Field Training Exercise (FTX) event where they would draw on their experiences from the training conducted during the week.
Daily coordination with teams to facilitate training objectives. Quality control of all training role players, approximately 25 people, over a 10 day
period. Logistical coordination relating to food, blank ammunition, and training equipment.
CUSTOMER CARE SPECIALIST JUNE 2015 – SEPTEMBER 2015ASSURANT SPECIALTY PROPERTY VIA ARC STAFFING SERVICES – SPRINGFIELD, OH
Answering all inbound customer calls for Nationstar Mortgage Confirming what documents are still required to show proof of coverages for home
loans. Providing multiple avenues on where to send documentation. Examples being flood,
wind, and home owner coverages. Routing misdirected inquiries to the appropriate department. Providing correct solutions to customer needs. Submitting payments to insurance companies for home owner insurance premiums. Following up on payments and processing issues. Communication as a mediator between home owner and insurance companies when
needed.
UNIT PROCESSOR SEPTEMBER 2013 – AUGUST 2014
ASCENA RETAIL SERVICES GROUP – ETNA, OH
• Picking and packing of numerous clothing and accessory items for retail chains like Dressbarn, Layne Bryant, Catherine’s and Justice. • Properly sealing and labeling items to be distributed to the proper retail chain located throughout the United States and Canada.
MAINTENANCE TECHNICIAN/LANDSCAPER FEBRUARY 2012 – AUGUST 2013 BALTIMORE COURT APARTMENTS – BALTIMORE, OH
• Maintaining and renovating over 30 units within the apartment complex through work orders and vacancies. • Responsibilities included; plumbing, electric, heating and air conditioning work, cleaning, and general maintenance.
CLIENT TEAM SERVICES MAY 2010 – JANUARY 2012 NATIONS VALUATION SERVICES, REAL ESTATE/PROPERTY MANAGEMENT DEPT. – COLUMBUS, OH
• Facilitation of customer concerns and questions on appraisal orders for their clients.• Filtering various client requests utilizing email as well as filing paper requests.• Taking inbound calls from mortgage brokers, loan officers, and appraisers answering questions or concerns on various properties as well as requesting purchase agreements, titles, and loan documents as needed.
ACCOUNT SUPERVISOR FEBRUARY 2007 – FEBRUARY 2010 JP MORGAN CHASE, CREDIT CARD FINANCING – WESTERVILLE, OH
• Assist customers with their credit card accounts through inbound calls.• Provided various assistance and offered benefits including; balance transfers, reward programs, and lower annual percentage rates.• Provided additional assistance on escalated customer situations.
E4 SPECIALIST - SOLDIER DECEMBER 1994 – DECEMBER 2006 U.S. ARMY – OHIO ARMY NATIONAL GUARD – SPRINGFIELD, OH
• Supervisor of subordinate soldiers assigned under me.• Responsible for maintaining all publications and references, clerical work.
SKILLS • Computer Software: Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
References
Kevin KlostermanFormer Lead AppraiserNations Valuations [email protected]
Erin FosterSr Loss Drafts SpecialistAssurant Specialty [email protected]
Joshua Snyder
Supervisor of Distribustion Center Operations
614-775-3053
