e-AmBiz USER GUIDE - AmBank

Version: 25.05.2016

e-AmBizUSER GUIDE

e-AmBiz User Guide

INTRODUCTION

e-AmBiz is your Online Banking facility that keeps you up to date on yourcompany’s account status. It also gives you the control you need to manage yourday-to-day transactions around the clock. No matter where you are, or what timeof day or night, e-AmBiz allows you to:

• Check balances and account activity• Make payments via GIRO, RENTAS, SWIFT or IFT• Make transfers to AmBank accounts• Create payment template for ready transaction

To ensure the highest protection is available to you, every user will be providedwith a token device. The user can then login to e-AmBiz with their Login ID andthe dynamic Response generated by the token device. This makes passwordsrandom and difficult to decipher.

N A V I G A T I O N

Introduction

About The Token

Change of PIN

Steps to Log In to e-AmBiz

Account Statement and Inquiry• Account Balance Summary• Account Activity

Payment Template

Payment Initiation (MAKER Role)• Interbank GIRO (IBG)• Intrabank Funds Transfer (IFT)• RENTAS• SWIFT• JomPAY

Payment Initiation (AUTHORISER Role)• Authorisation by Details• Authorisation by Summary• Authorisation Listing Download

Transaction Enquiry

______________________________

Helpdesk

For help on e-AmBiz, you may contact our Client Support Group at:T | +603 2381 8800E | [email protected]

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mailto:[email protected]

ABOUT THE TOKEN

Security & technology overviewToken Based Users are authenticated using a Two-Factor Authentication tokenwhich is activated by a Personal Identification Number (PIN), in addition to yourLogin ID. Each time you enter your Login ID, a Challenge will be provided. AResponse to the Challenge has to be generated from a Safeword® token devicethat is assigned to your Login ID. The Challenge will be refreshed every 50seconds to prevent fraudulent use of expired Response.

Battery lifeManufacturing warranty of 5 years.

Lost token / replacementContact +603 2381 8800 or email to: [email protected]

TIPS!By entering 3 times of incorrect PIN, display panel of the Token will showBAD PIN. Please do not turn off the Token. Retry again when the Tokenturn off automatically after 1 minute. If continually entering the wrongpin, the token will turn off automatically after exponentially of minutese.g. 1, 2, 4, 8 minutes.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide



CHANGE OF PIN

Kindly change the PIN for your token by following below steps:

Step Turn on your Token by pressing the ON button.

Step Once Token is turned on, the Token displaypanel will show ENTR PIN. Enter your 6 digitToken Personal Identification Number (PIN*).*You will find your initial PIN in the PIN Mailerenvelope given to you.

Step Token display panel will show NEW PIN. You arerequired to change the initial PIN assigned byAmBank for the Token to a new PIN. Enter yournew 6 digit PIN into the Token.

Step Re-enter your new 6 digit PIN* to confirm yourPIN.*Please note that the Token will require you tochange the PIN after every 128th use.

Step Once Token PIN is successfully changed, thedisplay panel of the Token will show SUCCESSfollowed by CHALLNG?

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


STEPS TO LOG IN TO e-AmBiz

To log in to e-AmBiz, you may follow below steps:

Step Enter URL www.ambankgroup.com.

Step Select e-AmBiz to proceed.

If this page doesn't appear, please turn off Pop-up Blocker.Go to Internet Explorer Menu Bar and click Tools. Then goto Pop-up Blocker and click “Turn off Pop-up Blocker”.

Click on the Security Tips to review the guide to:• Steps to Authenticate Website• Easy Ways Protecting Yourself• Email Security Tips• How do we Safeguard e-AmBiz User

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide

http://www.ambankgroup.com/


STEPS TO LOG IN TO e-AmBiz (cont’d)

Below steps continued from the previous page:

Step Enter your login ID at the Login ID field. YourLogin ID is written behind the token.

TIPS!Do not press ENTER or TAB at this point.

Step Turn on your token by pressing the ON button.

Step Enter PIN of the token.

Step Text CHALLNG? shall appear upon entering thecorrect PIN.

Step Click at the Response field. Challenge Numberwill be displayed.

TIPS!Challenge Number will automatically refreshafter 60 seconds. Failure to input a responseafter 50 seconds will be considered as invalidlogin. 3 times invalid response will cause theLogin ID will be blocked and you will need to callour helpdesk.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


STEPS TO LOG IN TO e-AmBiz (cont’d)


Step Key-in the Challenge Number displayed on e-AmBiz screen into the Token

Step Click the Ent button on the token to generatethe Response Code.

TIPS!How to read the Response Code: Any similarcharacter between a number and alphabetshould be read as number. Displayed codeshould be read as:

Step Key-in the generated Response Code from theToken into Response field on e-AmBiz loginscreen and click on Login button to login to e-AmBiz.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


ACCOUNT STATEMENT AND INQUIRY

ACCOUNT BALANCE SUMMARYFor account balance summary, you may follow below steps:

Once logged in, you will see the landing page of e-AmBiz (see snapshot for example):

Click on the Account Statementmenu and then Current Account

Click Submit button

Select ‘Account Balance’ from the dropdown field, Report Type

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3Select the account number that you wish to view

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


ACCOUNT STATEMENT AND INQUIRY (cont’d)

Lastly, you will see your account balance summary displayed (see snapshot for example):


NO ITEMS DEFINITIONS

1 Ledger Balance: Balances include all debit and credit item(s) that have been posted into the account to-

date. Ledger Balance includes Total Local Cheque Float. It does not include overdraft

facilities approved by AmBank and other floats.

• Ledger Balance = Current Balance + Total Local Float

2 Current Balance: Your company’s own funds. It does not include overdraft facilities approved by AmBank,

Local Cheques (“Total Local Float”) and Outstation Cheques (“Total Other Float”) that

have not been cleared.

3 Available Balance:

Available funds that can be used immediately, including available overdraft facilities

approved by AmBank.

4 Total Overdraft: Approved overdraft facilities provided by AmBank. This is not applicable if your company

did not apply for overdraft facilities.

5 Utilised Overdraft:

Overdraft facilities that have been used up to statement date.

6 Available Overdraft:

Balance of un-utilised overdraft approved by AmBank.

Below table shows the definitions for the terms found in your account balance summary :

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e-AmBiz User Guide

N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk




Below definition table continued from the previous page:


7 LC Float 1: Local Cheques deposited to be cleared in ONE calendar day. Once the Local Cheque is cleared, the funds will be available under the Available Balance

8 LC Float 2: Local Cheques deposited to be cleared in TWO calendar days.

9 LC Float 3: Local Cheques deposited to be cleared in THREE calendar days.

10 LC Float > 3: Local Cheques deposited to be cleared after THREE calendar days.

11 Total LC Floats: Total Local Cheques deposited.• Total LC Float = LC Float 1 + LC Float 2 + LC Float 3 + LC Float > 3

12 Other Float 1: Outstation Cheques, Money Order and Postal Order deposited to be cleared in ONE calendar day. Once the cheque is cleared, the funds will be available under the Available Balance.

13 Other Float 2: Outstation Cheques, Money Order and Postal Order deposited to be cleared in TWO calendar days.

14 Other Float 3: Outstation Cheques, Money Order and Postal Order deposited to be cleared in THREE calendar days.

15 Other Float > 3: Outstation Cheques, Money Order and Postal Order deposited to be cleared after THREE calendar days.

16 Total Other Float:

Total of Outstation Cheques, Money Orders and Postal Orders deposited. • Total OC Float = OC Float 1 + OC Float 2 + OC Float 3 + OC Float > 3

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide



ACCOUNT ACTIVITYFor account activity, you may follow below steps:

Once logged in, you will see the landing page of e-AmBiz (see snapshot for example):

Click on the Account Statementmenu and then Current Account

Click Submit button

Select ‘Account Activity’ from the dropdown field, Report Type

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Select the period of the report that you would like to generate.

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Select the account number

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide



Lastly, you will see your account activity displayed (see snapshot for example):



1 Date: Transaction Date.

2 Description: Type of transaction.

3 BankRef: Bank’s reference number for the transaction.

4 CustRef: Customer’s reference number for the transaction.

5 ChqNo.: Cheque Number.

6 Debits: Payment out from this account.

7 Credits: Deposits coming in to this account.

8 Balance: Ledger Balance.

Below table shows the definitions for the terms found in your account activity :

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Click on the Print button if you would like to print the hardcopy of your statement. 7

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Click on the dropdown button and select the format you prefer for statement download in softcopy.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


PAYMENT TEMPLATE (MAKER ROLE)

PAYMENT TEMPLATEYou may follow below steps when creating payment template with MAKER role.

A

Click on the PI Template Enquiry menu and then Add

B

Choose your payment mode from the dropdown field, Payment Mode Category*

PAYMENT TEMPLATE allows the user to create a standard template for repetitive and homogeneous transactions to the same party.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


PAYMENT TEMPLATE (MAKER ROLE) (cont’d) N A V I G A T I O N

1Key in Template Code (max 16 char.)

Click on the dropdown arrow in Access Type & choose the type of access for the template.

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Access Type:• Global - All users from the company are able to access the template. • Private - Only user who created the template is able to access the template.• Public - Only the users from the same group are able to access the template.

Check Boxes:• Tick all the boxes to prevent modification to be made when initiating new transaction using the template. • Untick any boxes to allow modification when initiating new transaction using the template.

(E.g. Untick Payment Amount to allow changes in amount paid when initiating new transaction using the template.)

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Example: INTERBANK GIRO (IBG/GIRO)

Click on the dropdown arrow in Ordering Party field & list of Company Registration Number will be displayed.

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Click on the dropdown arrow in Debit Account No. field & choose the account number for debiting.

6Key in beneficiary details; Name, Account Number

N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


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PAYMENT TEMPLATE (MAKER ROLE) (cont’d)

Example: INTERBANK GIRO (IBG/GIRO)

Click on the dropdown arrow for Beneficiary Bank selection.

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Key in the payment details i.e. Invoice Number.

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Click Save button.

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Click OK button.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


PAYMENT INITIATION (MAKER ROLE)

If you are assigned with MAKER role, you will receive the following from your CSA(Customer Security Administrator) :

• Your e-AmBiz Login ID• Your Token Device• Your Token’s Personal Identification Number (PIN)

For your reference, below would be the payment mode available in e-AmBiz :

RENTAS GIROInternal Fund Transfer (IFT)

SWIFT (TT)PROPAY_IFT PROPAY_IFTFCY

Definition Transfer to other bank

within Malaysia

Transfer to other bank

within Malaysia

Transfer to a MYR account

within AmBank

Transfer to a FCY account within

AmBank

Transfer to other bank in foreign

currencyMin amount MYR 10,000 Any amount Any amount Any amount Any amount

Max amount MYR 500million MYR 1,000,000 Any amount Any amount Any amountCut-Off time 3pm* 4pm* 5pm* 5pm* 2pm*Crediting day Same day Same day Same day Same day Depends on

beneficiary bank

TIPS!If the transaction AUTHORISED after the above cut-off time, the transaction will beprocessed on the next working day.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


PAYMENT INITIATION (MAKER ROLE) (cont’d)

You may follow below steps when initiating payment with MAKER role.

TIPS!Following would be the definitions under Payment Mode Category :GIRO – Interbank GIRO | IFT – Intrabank Funds Transfer | RENTAS – Real Time ElectronicTransfer of Funds and Securities | SWIFT – Society for Worldwide Interbank FinancialTelecommunication

Click on the Payment Initiation menu and then Initiate

Choose your payment mode from the dropdown field, Payment Mode Category*

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide



INTERBANK GIRO (IBG/GIRO)For payment initiation with payment mode under category GIRO, you may followbelow steps :

Key in the amount of payment.

Key in beneficiary details; Name, Account Number

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Click on the dropdown arrow in Debit Account No. field and choose the account number for debiting.


TIPS!Bene. ID Type is an optional field. If verification on NRIC, Business Registration or PassportNumber is required, select the Bene. ID Type then, enter the Identification No.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


Click on the dropdown arrow for

the Beneficiary

Bank selection.



Click OK button.


Click Save button.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide



INTRABANK FUNDS TRANSFER (IFT)For payment initiation with payment mode under category IFT, you may follow belowsteps :




Key in beneficiary

details; Name, Account Number

Click OK button.

Click Save button.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide



RENTASFor payment initiation with payment mode under category RENTAS, you may followbelow steps :




Key in beneficiary details; Name, Account Number

Click OK button.

Click Save button.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide




Click on the dropdown

arrow for the Beneficiary

Bank selection.

Click OK button.

Click Save button.


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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide



SWIFTFor payment initiation with payment mode under category SWIFT, you may followbelow steps :


Click on the dropdown arrow in Ordering Party field and list of Company Registration Number will be displayed.

Select payment currency

Key in payment amount

Key in the Beneficiary Details i.e. Name, Account Number.

Select conversion type (Contract/ Counter/ Spot) and input details

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NOTE!Beneficiary Name cannot exceed 35 characters. Please key in continuation of the name in the Address column if beneficiary name consists more than 35 characters, as example:

XYZ COMPANY in the Name column and SDN BHD in the Address column.

N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide




Click Save button.

Select residency type & purpose code.

Input or select Bank SWIFT Code

Select charging options

Input payment details

Enter any remarks (if required)

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


Click Add to List

Tick I hereby agree to the

Terms & Conditions

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JOMPAYFor payment initiation with payment mode under category JOMPAY, you may followbelow steps :

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Key in payment amount4

Key in Biller Code from your receipt

5 Key in Ref-1 from your receipt

Click on the dropdown arrow in Ordering Party field and list of Company Registration Number will be displayed.


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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


Page 25 from 39



Click Save button.

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Added transaction will appear after clicking Add to List. To add more payments, repeat Step 1 to Step 6 & then click Add to List again.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


PAYMENT INITIATION (AUTHORISER ROLE)

If you are assigned with AUTHORISER role, you will receive the following from yourCSA (Customer Security Administrator) :

• Your e-AmBiz Login ID• Your Token Device• Your Token’s Personal Identification Number (PIN)

For your reference, below would be the payment mode available in e-AmBiz :

RENTAS GIROInternal Fund Transfer (IFT)

SWIFT (TT)PROPAY_IFT PROPAY_IFTFCY

Definition Transfer to other bank

within Malaysia

Transfer to other bank

within Malaysia

Transfer to a MYR account

within AmBank

Transfer to a FCY account within

AmBank

Transfer to other bank in foreign

currencyMin amount MYR 10,000 Any amount Any amount Any amount Any amount

Max amount

MYR 500million MYR 1,000,000 Any amount Any amount Any amount

Cut-Off time 3pm* 4pm* 5pm* 5pm* 2pm*Crediting

daySame day Same day Same day Same day Depends on

beneficiary bank

TIPS!If the transaction AUTHORISED after the above cut-off time, the transaction will beprocessed on the next working day.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


!

PAYMENT INITIATION (AUTHORISER ROLE) (cont’d)

You may follow below steps when authorising payment with AUTHORISER role.

TIPS!Following would be the definitions under Payment Mode Category : GIRO – InterbankGIRO | IFT – Intrabank Funds Transfer | RENTAS – Real Time Electronic Transfer of Fundsand Securities | SWIFT – Society for Worldwide Interbank Financial Telecommunication

As an AUTHORISER, you will be able to view number of transactions which is not yet authorised from the landing / home page.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


e-AmBiz User Guide


AUTHORISATION BY DETAILS

For payment authorisation by details, you may follow below steps :

Click on the Cust. Ref. No. for more details on any specific transactions.

Click on the Payment Initiation and then Authorise menu button.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk





Click on the dropdown box and select Authorise or Reject

Scroll down to view the details of transaction.

Click on the Submit button.

Click on the OK button.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide



AUTHORISATION BY SUMMARYFor payment authorisation by summary, you have twooptions which is either to authorise all or only selectedtransaction(s). To authorise all, the steps are as follows: Click on the

Payment Initiation and then Authorise menu button.

Ensure these are the Cust. Ref. No. you wish to authorise.

TIPS!One page can only show 100 transactions. If there are more than 100 transactions,please go to the next page to authorise.

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Click on the dropdown box and select Authorise All. 3 4

Click Submit button to proceed.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


e-AmBiz User Guide




Next, you will be displayed with acknowledgement message from e-AmBiz.

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TIPS!The above 6 steps also applies to Reject, Verify and Release action.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk




AUTHORISATION BY SUMMARYFor payment authorisation by summary, you have twooptions which is either to authorise all or only selectedtransaction(s). To authorise only selectedtransaction(s), the steps are as follows:

Click on the Payment Initiation & then Authorise menu button.

Confirm which Cust. Ref. No. you wish to authorise and select from the left dropdown box.

TIPS!One page can only show 100 transactions. If there are more than 100 transactions,please go to the next page to authorise.

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Click on the dropdown box & select Save.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide





Next, you will be displayed with acknowledgement message from e-AmBiz.

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TIPS!The above 6 steps also applies to Reject, Verify and Release action.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide



AUTHORISATION LISTING DOWNLOADYou can download list of pending transactions beforeverifying/ authorising/ releasing them from the‘-Download Listing-’ menu. Click on the

Payment Initiation and then Authorise menu button.

This section shows transactions which are not yet authorised.

TIPS!Alternatively, you may retrieve the pending transaction(s) from report listing module*(only if you are given access to the module).

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Click on the ‘-Download Listing-’ dropdown menu. Select the file format you wish to download. 3 4


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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide




Print or save the file to your computer

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PDF OR XLS

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


TRANSACTION ENQUIRY

TRANSACTION ENQUIRY

Transaction enquiry screen provides you details of transactions which has beeninitiated online. You may track the status of your transaction(s) and the personnelthat involved in performing the transaction(s). You may follow below steps to viewhistory of transaction(s):

Click on the Transaction Enquiry menu button.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


TRANSACTION ENQUIRY (cont’d)


Key in any details of transaction(s). Snapshot shows example of transaction details.

Click on the Search button.

The search result will appear in this section area. Click on the Cust. Ref. No. to view details of transaction.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide




This is how you will see your transaction details screen.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide




You will also able to view the audit trail of who has approved and who is the next AUTHORISER.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN



Payment Template



Transaction Enquiry

______________________________

Helpdesk


e-AmBiz User Guide


Documents

e-AmBiz USER GUIDE - AmBank