CHAPTER 1

INTRODUCTION OF PROJECT

E-BANKING

Internet Banking System is a system that has been developed in order to help

clients with the daily day-to-day transactions. Internet banking systems

means that clients can now do banking at the leisure of their homes.

Also known as online banking, the system allows both transactional and

non-transactional features.

Online banking or internet banking allows customers to conduct financial

transactions on a secure website operated by the retail or virtual bank

DEFINATION

The use of computers to carry out banking transactions such as withdrawals

through cash dispensers or transfer of funds at point of sale

MEANING OF E-BANKING

1

Electronic banking is an umbrella term for the process by which a

customer may perform banking transactions electronically without

visiting a brick-and-mortar institution. The following terms all refer to

one form or another of electronic banking: personal computer (PC)

banking, Internet banking, virtual banking, online banking, home

banking, remote electronic banking, and phone banking. PC banking and

Internet or online banking is the most frequently used designations. It

should be noted, however, that the terms used to describe the various

types of electronic banking are often used interchangeably.

E-banking nowadays is the common trend here in our country. No more

falling in line in banks, no more waiting tons of hours in the bank, no more

days and weeks of waiting. All can be done with one card, one gadget. It’s

easy, it works, and most importantly, people like it. But still, some people

are having a hard time using this kind of technology mostly people who are

used to do things the old traditional way. With the use of advertising, people

are now motivated to use E-banking because again, it eliminates the hassle

encountered when using the old process of banking.

The advancement of electronic banking or commonly known as e-banking,

began with the use of automatic teller machines (ATMs) and has included

telephone banking, Direct bill payment, electronic fund transfer, online

2

banking and other electronic transactions. For many people, they believe that

the e-banking will go to the direction of mobile banking. Also, some people

believe that online banking will be the most popular method in the future. In

order for users/customers to use their banks online services, they need to

introcomputers will be their assistant who will assist them in their

transactions and services. Examples of those transactions are paying bills,

attaining information about accounts and loans, and etc. In addition, those

transactions offered by different banks are continuously changing and are

being improved because of some banks wants to attain competitive

advantage with other banks.

The banking industry should always adapt to the new technology today and

basically make the necessary adjustments to gain competitive advantage

with other competing banks. Electronic banking is sometimes defined as the

provision of retail and small value banking products and services through

electronic channels either through mobile devices, Automated Teller

Machines, or even the internet. It is also often used to describe processes in

which customers can perform banking transactions without visiting a

physical institution e-banking made an auspicious debut when automated

teller machines (ATMs) were introduced it revolutionizing how we viewed

the usual, brick-and-mortar bank structure. Today, ATMs have become a

common customer delivery channel that is mainly in urban centers and

sometimes even in the countryside. Aside from ATMs, other innovations

have taken place such as phone and internet banking which again provide

customers the ability to access banking services from various locations and

at a 24-hour by 7- days basis. With these developments, customers are able

to enjoy the many conveniences and lower costs that are offered by the said

3

innovations. However, it can be seen that the poor and low-income segment

is still underserved or do not fully enjoy the benefits of such innovations.

For example, ATMs have a nationwide presence but there is a concentration

in urban areas, which are not easily accessible to those residing in the

countryside. In addition, ATMs would require that you have a bank issued

ATM card. The banks that typically issue ATM cards are the larger banks

with which poor and low income individuals do not transact. The smaller

banks like rural banks do not yet have the vast ATM networks as the bigger

banks. Another example is internet banking services, which has significantly

increased convenience for clients, as they are able to perform certain

transactions without leaving their home or workplace. However, this service

is available only to those who have internet connection or are, at the very

least, computer literate. In the same manner as ATM services, the poor and

low-income clients will not be able to fully enjoy the benefits of this service.

ADVANTAGES OF ONLINE BANKING

4

Very convenient.  Online banking is a totally easy thing to do.  In the

comfort of your home or offices, you can do whatever monetary

transactions you wish to do with your bank.

Unlimited service day and night. The services and various features

of your bank are always available seven days a week and 24 hours

daily. The most interesting thing here is that, everything can happen at

just one click of your mouse.

No time constraint. Online banking is also stress free because it

never closes unlike the traditional banking that has cut-off time.

Easy to access via PC. Using your personal computer, you can easily

do various transactions with your bank in view of your business or

any other personal or financial matters.

Smart.  Online banking is also ubiquitous or simply put smart.  This

enables you to do troubleshooting regarding any problem that may

arise from your business.

Higher interest rate. Another great advantage of online banking is

the interest rates which basically range between 5% to 3.40%

annually.   Unlike the traditional banking, online banking can earn

you a better interest or return of investment both in your savings and

checking account.

Easy transaction. Another advantage is the speed of every

transaction.  Online transactions, compared to ATM or traditional

banking, works faster.  Thus business matters could benefit so much

from this speed feature.

DISADVANTAGES OF ONLINE BANKING:-

5

First is the slow processing from the moment you entered a financial

transaction with your bank via the computer.  Usually the bank will

require you to submit certain documents like an identification card,

signature and the like.  Not only will the bank online require you to

submit documents but also to provide special power of attorney in

cases where you want to do transactions together with your spouse.  A

concrete example is when you want to manage all your wealth and

resources together as a couple and you wish to view it online.  Certain

technical procedures regarding online banking may be taxing too and

complicated.

Another disadvantage is the so-called learning curve.  This means,

banking online especially in locating the sites may be complicated and

hard to find.

Another disadvantage is bank site changes.  If this occurs, the bank

will require you to re-enter all your information again and other

related data.

Finally is the trust aspect.  Online banking should be entered very carefully

if you wish to enjoy your financial life

BENEFITS OF E-BANKING

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For Banks:

Price:

In the long run a bank can save on money by not paying for tellers or

for managing branches. Plus, it's cheaper to make transactions over

the Internet.

Customer Base:

The Internet allows banks to reach a whole new market- and a well off

one too, because there are no geographic boundaries with the Internet.

The Internet also provides a level playing field for small banks who

want to add to their customer base.

Efficiency:

Banks can become more efficient than they already are by providing

Internet access for their customers. The Internet provides the bank

with an almost paper less system.

Customer Service and Satisfaction:

Banking on the Internet not only allows the customer to have a full

range of services available to them but it also allows them some

services not offered at any of the branches. The person does not have

to go to a branch where that service may or may not be offer. A

person can print of information, forms, and applications via the

Internet and be able to search for information efficiently instead of

waiting in line and asking a teller. With more better and faster options

a bank will surely be able to create better customer relations and

satisfaction.

Image:

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A bank seems more state of the art to a customer if they offer Internet

access. A person may not want to use Internet banking but having the

service available gives a person the feeling that their bank is on the

cutting image

For Customers:

Bill Pay:

Bill Pay is a service offered through Internet banking that allows the

customer to set up bill payments to just about anyone. Customer can

select the person or company whom he wants to make a payment and

Bill Pay will withdraw the money from his account and send the

payee a paper check or an electronic payment

Other Important Facilities:

E- Banking gives customer the control over nearly every aspect of

managing his bank accounts. Besides the Customers can, Buy and Sell

Securities, Check Stock Market Information, Check Currency Rates,

Check Balances, See which checks are cleared, Transfer Money, View

Transaction History and avoid going to an actual bank. The best

benefit is that Internet banking is free. At many banks the customer

doesn't have to maintain a required minimum balance. The second big

benefit is better interest rates for the customer.

THESE UNIQUE E-BANKING CHARACTERISTICS INCLUDE:

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Speed of technological change,

Changing customer expectations,

Increased visibility of publicly accessible networks (e.g., the Internet),

Less face-to-face interaction with financial institution customers,

Need to integrate e-banking with the institution’s legacy computer

systems,

Dependence on third parties for necessary technical expertise,

Proliferation of threats and vulnerabilities in publicly accessible

networks.

E-bank is the electronic bank that provides the financial service for the

individual client by means of Internet Banking Services through Internet:

The Basic Level Service is the banks’ web sites which

disseminate information on different products and services offered

to customers and members of public in general. It may receive and

reply to customer’s queries through e-mail

In the next level are Simple Transactional Web sites which allows

customers to submit their instructions, applications for different

services, queries in their account balances, etc. but do not permit

any fund-based transactions on their accounts

The third level of Internet banking service are offered by Fully

Transactional Web sites which allow the customers to operate on

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their accounts for transfer of funds, payment of different bills,

subscribing to other products of the bank and to transact purchase

and sale of securities, etc. The above forms of Internet banking

service the customer or by new banks, who deliver banking service

primarily through Internet or other electronic delivery channels as

the value added services. Some of these banks are known as

‘Virtual’ banks or ‘ Internet only’ banks and may not have physical

presence in a country despite offering different banking services

Use of e-banking in India last 5 years.

2008 2009 2010 2011 20120

10

20

30

40

50

60

70

80

90

use in %

CHAPTER 2

10

CONTAIN BANK PROFILE

The oldest joint stock bank of the country. Allahabad bank was founded on

April 12 1865 by the group of Europeans at the Allahabad. At that juncture

industry, trade and banking stared taking shape in India.

Allahabad Bank which began operations in 1865, has its head-quarters

in Kolkata is the oldest joint stock bank in India. The bank was founded

in Allahabad in 1865 and as of 31 March 2012 now has over 2500 branches

throughout India. The bank has a branch in Hong Kong and a representative

office in Shenzhen.

Allahabad has adopted CBS (Core Banking Service) since 2006 and has

developed 24 hours connectivity with its 2165 branches across the length

and breath of the country. In 143 years of it existence the bank has come a

long way by developing a wide grip over all the corners of India. At present

the Allahabad Bank has 44 Zonal Offices 6 Staff Training Colleges and 3

Staff Training centers for imparting training centers in India.

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OUR VISION AND MISSION

Vision

To put the Bank on a higher growth path by building a Strong

Customer-base through Talent Management, induction of State-of-

the-art Technology and through Structural Re-organization.

Mission

To ensure anywhere and anytime banking for the customer with latest

state-of-the-art technology and by developing effective customer

centric relationship and to emerge as a world-class service provider

through efficient utilization of Human Resources and product

innovation.

CHAPTER 3

HISTORY OF ALLAHABAD BANK & E-BANKING

12

_____________________________________________________

HISTORY OF ALLAHABAD BANK

The Oldest Joint Stock Bank of the Country, Allahabad Bank was founded

on April 24, 1865 by a group of Europeans at Allahabad. At that juncture

Organized Industry, Trade and Banking started taking shape in India. Thus,

the History of the Bank spread over three Centuries - Nineteenth, Twentieth

and Twenty-First.

April 24 1865 The Bank was founded at the confluence city of Allahabad

by a group of Europeans.

1920 The Bank became a part of P & O Banking Corporation's

group

1923 The Head Office of the Bank shifted to Calcutta

1969 Nationalized along with 13 other banks

1989 United Industrial Bank Ltd. merged with Allahabad Bank.

1991 Instituted AllBank Finance Ltd., a wholly owned subsidiary

for Merchant Banking.

2002 The Bank came out with Initial Public Offer (IPO),

2006 The Bank Transcended beyond the National Boundary,

opening Representative Office at Shenzhen, China.

2007 February The Bank opened its first overseas branch at Hong Kong.

2007 march Bank's business crossed Rs.1, 00,000 crores mark

HISTORY OF E BANKING

The term online became popular in the late '80s and referred to the use of a

terminal, keyboard and TV (or monitor) to access the banking system using

a phone line. ‘Home banking’ can also refer to the use of a numeric keypad

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to send tones down a phone line with instructions to the bank. Online

services started in New York in 1981 when four of the city’s major banks

offered home banking services using the videotext system. Because of the

commercial failure of videotext these banking services never became

popular except in France where the use of videotext (Minitel) was subsidized

by the telecom provider and the UK, where the Pestle system was used.

The UK's first home online banking services known as Home link was set up

by Bank of Scotland for customers of the Nottingham Building Society

(NBS) in 1983. The system used was based on the UK's Pestle view link

system and used a computer, such as the BBC Micro, or keyboard (Tan data

Td1400) connected to the telephone system and television set. The system

allowed on-line viewing of statements, bank transfers and bill payments. In

order to make bank transfers and bill payments, a written instruction giving

details of the intended recipient had to be sent to the NBS who set the details

up on the Home link system. Typical recipients were gas, electricity and

telephone companies and accounts with other banks. Details of payments to

be made were input into the NBS system by the account holder via Pestle. A

cheque was then sent by NBS to the payee and an advice giving details of

the payment was sent to the account holder. BACS was later used to transfer

the payment directly.

Stanford Federal Credit Union was the first financial institution to offer

online internet banking services to all of its members in October 1994.

Today, many banks are internet only banks. Unlike their predecessors, these

internet only banks do not maintain brick and mortar bank branches. Instead,

they typically differentiate themselves by offering better interest rates and

more extensive online banking features.

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E-BANKING IN INDIA.

The Reserve Bank of India constituted a working group on Internet Banking.

The group divided the internet banking products in India into 3 types based

on the levels of access granted. They are:

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Information Only System:

General purpose information like interest rates, branch location, bank

products and their features, loan and deposit calculations are provided

in the banks website. There exist facilities for downloading various

types of application forms. The communication is normally done

through e-mail. There is no interaction between the customer and

bank's application system. No identification of the customer is done.

Electronic Information Transfer System:

The system provides customer-specific information in the form of

account balances, transaction details, and statement of accounts. The

information is still largely of the 'read only' format. Identification and

authentication of the customer is through password. The information

is fetched from the bank's application system either in batch mode or

off-line. The application systems cannot directly access through the

internet.

Fully Electronic Transactional System:

This system allows bi-directional capabilities. Transactions can be

submitted by the customer for online update. This system requires

high degree of security and control. In this environment, web server

and application systems are linked over secure infrastructure.

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CHAPTER 4

E-BANKING IN ALLAHABAD BANK

17

E-BANKING SERVICE PROVIDED BY ALLAHABAD

BANK

email & im job search banking bill payment stock trading0

20

40

60

80

100

120

online banking activity

usage in %

E-banking does offer many benefits for both banks and their

customers. It is a media that is very helpful for financial transactions.

Starting from the transfer money, pay various bills (electricity, telephone)

E-banking refers to electronic banking. It is like e-business in banking

industry. E-banking is also called as virtual banking or online banking. E-

banking is a result of the growing expectations of banks customers.

E-banking involves information technology based banking. Under this I.T. system, the banking services are delivered by way of a computer-controlled system.

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Following e-banking services offered bt Allahabad bank

1. E-PAYMENT

2. NATIONAL ELECTRONIC FUNDS TRANSFER (NEFT)

3. RTGS

4. EFT

5. ATM

6. CREDIT CARD

7. DEBIT CARD

8. E-TRADE

9. M-BANKING

10.INTERNET BANKING

11.TELEPHONE BANKING

1. E-PAYMENT :-

Introduction:

An e-commerce payment system facilitates the acceptance

of electronic payment for online transactions. Also known as a sample

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of Electronic Data Interchange (EDI), e-commerce payment systems have

become increasingly popular due to the widespread use of the internet-based

shopping and banking.

Over the years, credit cards have become one of the most common

forms of payment for e-commerce transactions. In North America almost

90% of online B2C transactions were made with this payment type. Turban

et al. goes on to explain that it would be difficult for an online retailer to

operate without supporting credit and debit cards due to their widespread

use. Increased security measures include use of the card verification number

(CVN) which detects fraud by comparing the verification number printed on

the signature strip on the back of the card with the information on file with

the cardholder's issuing bank. Also online merchants have to comply with

stringent rules stipulated by the credit and debit card issuers

(Visa and MasterCard) this means that merchants must have security

protocol and procedures in place to ensure transactions are more secure. This

can also include having a certificate from an authorized certification

authority (CA)who provides PKI(Public-Key infrastructure) for securing

credit and debit card transactions

E-Payment facilitates payment of direct taxes online by taxpayers. To

avail of this facility the taxpayer is required to have a net-banking account

with any of the Authorized Banks.

Electronic payment system - the system of non-cash transactions,

placement of contracts and money transfers between sellers and purchasers,

banks and their clients, with the help of means of electronic communications

using information encoding and its automatic processing

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E-payment service offered by Allahabad bank:

Allahabad Bank provides the facility of payment for transactions

executed on internet through different sites. Allahabad Bank will execute

such transactions only for the sites specified on its website

https://www.allbankonline.in and will be responsible for transferring the

amount debited to the applicant’s account to the Account maintained by the

Service Provider however it will not be held responsible for any information

content on any other site.

E-Payment of Taxes:

Allahabad Bank provides the facility of payment of Direct and

Indirect Taxes on internet through NSDL site. Allahabad Bank will execute

the instructions for such transactions coming from the NSDL site and will be

responsible for debiting the applicant’s/user’s account and arrange for

depositing the tax and submitting the reports to the concerned Government

Authorities as per the prevailing guidelines. Allahabad Bank may also

provide the facility for e-Payment of other taxes like VAT etc. in future.

Direct debit to the account will be allowed as per e-Payment instructions

received through internet from the applicant/user subject to availability of

sufficient balance in the account of e-Payment applicant/user. The

applicant’s/user’s account will be debited for the instructions effected using

the e-Payment facility and Bank will reject the instruction if sufficient

balance is not available in the account. If the balance is insufficient, the

Bank will not remit the fund to the concerned authorities, as applicable,

through its branch and Allahabad bank shall not be held responsible or liable

in any manner whatsoever. The applicant/user shall keep sufficient funds in

21

its account to successfully meet the required transaction. The challan issued

by such facility will hold good only after realization of fund from the

account. The Challan Identification Number (CIN) will be allotted to the

customers only after realization of fund from the account.

Direct taxes

Allahabad bank provides the facility to pay direct taxes through

internet.

Eligibility for E-payment of tax is you should be customer of our core

banking solution branch. Registered with the banks corporate/retail

internet banking enable with e-payment of direct tax facility and

should have valid PAN/TAN allotted by the commissioner ate of

income tax.

Service tax

Bank provides the facility to pay sales taxes- Maharashtra through

internet. A customer who is having bank account can pay sales taxes

Maharashtra through net banking at their convenience from anywhere

any time.

Excise and service tax

Bank provides the facility to pay indirect taxes online as tax payers,

customer need to have bank account with Allahabad bank, enabled for

net banking facility with e payment in anyone of core banking

branches.

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2. NATIONAL ELECTRONIC FUNDS TRANSFER (NEFT)

Introduction:

Reserve Bank of India has introduced a system called ' National Electronic

Funds Transfer System (NEFT)'   through which funds transfer operation

would take place among member Banks and financial institutions. Our bank

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is one of the participants in the above system. Presently over 2400 branches

across the country   are enabled to offer NEFT facilities to their customers.

NEFT facility is also being provided to our all the Allahabad bank branches.

Objective:

The objectives of the NEFT System are:

To establish an Electronic Funds Transfer System to facilitate an

efficient, Secure, economical, reliable and expeditious system of

funds transfer and Clearing in the banking sector throughout India,

and

To relieve the stress on the existing paper based funds transfer

and clearing system.

Features & benefits

Customers can remit any amount using NEFT Customer intending to remit

money through NEFT has to furnish the following particulars:

IFSC (Indian Financial System Code) of the beneficiary Bank/Branch

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Full account number of the beneficiary

Name of the beneficiary.

The facility is also available through online mode for all internet banking

and mobile banking customers.

3. RTGS

You can transfer money from your Allahabad Bank account to accounts in

other banks using the RTGS/NEFT service. The RTGS system facilitates

transfer of funds from accounts in one bank to another on a "real time" and

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on "gross settlement" basis. This system is the fastest possible interbank

money transfer facility available through secure banking channels in India.

RTGS transaction requests will be sent to RBI immediately during working

hours post working hours requests are registered and sent to RBI on next

working day. You can also schedule a transaction for a future date. You can

transfer an amount of Rs.1 lac and above using RTG System.

National Electronic Funds Transfer (NEFT) facilitates transfer of funds to

the credit account with the other participating bank. RBI acts as the service

provider and transfers the credit to the other bank's account.

In order to transfer the funds to an account with other bank, kindly ensure

that the bank branch of the beneficiary is covered under the RGTS/NEFT

payment system. It is recommended that you choose the Bank/ Branch from

the drop down option provided under the link "Add Interbank beneficiary".

4. ELECTRONIC FUND TRANSFER (EFT)

Electronic funds transfer (EFT) is the electronic exchange, transfer of

money from one account to another, either within a single financial

institution or across multiple institutions, through computer-based systems.

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The applicant/user accepts that they will be responsible for keying in the

correct account number for the fund transfer request. In no case, Allahabad

Bank will be held liable for any erroneous transactions incurred arising out

of or relating to the User entering wrong account numbers. The applicant

shall advise its Users including the Account Administrator that they shall not

use or attempt to use Internet Banking/Phone Banking Services for funds

transfer without sufficient funds in the accounts or without pre-existing

arrangement with the Bank for grant of credit facility / overdraft facility. The

Bank will Endeavour to affect such funds transfer transactions received

through Internet Banking / Phone Banking Services provided there is

sufficient funds available in the accounts and Confirmation of Beneficiary

Registration by the User. Allahabad Bank shall specify from time to time the

limit for carrying out various kinds of funds transfer or any other services

through Internet Banking & Phone Banking. The said facility will be

provided as per conditions specified by Allahabad Bank from time to time. If

funds transfer facility is made available to the user, it may be used for

transfer of funds from user account to his other accounts or to third party

accounts, maintained at Allahabad Bank or at any other Bank which falls

under the network of Reserve Bank of India's Electronic Fund Transfer

system/RTG. Allahabad Bank shall not be liable for any omission in making

all or any of the payments or for late payments due to circumstances beyond

its reasonable control including non-confirmation of Beneficiary

Registration. Allahabad Bank reserves the right to charge the Applicant for

the use of funds transfer by giving due notice on the website about such

charges. In case of accounts where loan/overdraft limits are sanctioned, the

applicant undertakes that all debits made to such accounts through Internet

Banking shall be as per the sanctioned terms and the applicant shall ensure

27

that no conversion/diversion of funds take place through the loan accounts.

Applicant can make transactions with maximum limits of Rs.2 lakhs per

day. The funds transfer limit per day fixed for an applicant may vary from

applicant to applicant depending on the conduct of their account assessed by

the Bank. Bank may at its discretion change the limit from time to time and

may notify the same.

5. ATM ( AUTOMATIC TELLER MACHINE)

Introduction

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An automatic teller machine (ATM) allows to customer to conduct

their banking transaction from almost every other ATM in the world. ATMs

are electronic machines, which are operated by a customer himself to deposit

or to withdraw cash from bank. For use

Allahabad bank ATM, an ATM card obtains by

customer from bank. Allahabad bank ATM

provides service round the clock.

An automated teller machine or

automatic teller machine(ATM) is an electronic

computerized telecommunications device that

allows a financial institution's customers to

directly use a secure method of communication

to access their bank accounts, order or make cash withdrawals (or cash

advances using a credit card) and check their account balances without the

need for a human bank teller. Many ATMs also allow people to deposit cash

or cheques, transfer money between their bank accounts, top up their mobile

phones' pre-paid accounts or even buy postage stamps. On most modern

ATMs, the customer identifies him or herself by inserting a plastic card with

a magnetic stripe or a plastic smartcard with a chip that contains his or her

account number. The customer then verifies their identity by entering a pass

code, often referred to as a PIN (Personal Identification Number) of four or

more digits. Upon successful entry of the PIN, the customer may perform a

transaction. The growth of ATM’s has rapidly grown in the public places

around the globe.

ALLAHABAD BANK INTERNATIONAL DEBIT CUM ATM CARD

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Allahabad bank the oldest bank in India is offering ATM services to

its customers in 110 cities & town spread all over the country. The ATM

automatic teller machine offer the convenience of banking 24 hours a day, 7

days a week, 365 days a year. Our bank is also a member of VISA & NFS

network thereby enabling our customer to access a wide network of ATM in

India and abroad.

With this card there is no need to carry cash in your wallet and you

need not fear of overspending on your credit card you can now withdraw

cash and make purchases anytime you wish to.

ATM Safety Measures

Confidentiality of PIN is utmost necessity. Neither writes your PIN

anywhere nor discloses to anybody howsoever close he may be to

you. Always memorize the PIN.

Change your ATM PIN frequently.

Stand close to the ATM machine while using ATM so that no one can

peep at your PIN as you enter it.

Taking help from strangers for using the ATM should be avoided.

Press the 'Cancel' key and take your card back before moving away

from the ATM.

Transaction slip should be destroyed if of no future use.

Try avoiding using ATM which is situated in isolated location.

On loss of ATM card, report immediately to branch as well as toll free

phone number for blocking the same. The toll free phone number

(1800220363) is available to each ATM site.

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In case ATM card get stuck in the ATM, contact the bank

immediately.

Be wary of anything about the ATM machine that looks out of the

ordinary, such as odd looking equipments or wire attached to the

device mainly near ATM card slot.

One should check their Bank A/c regularly to make sure that there is

no unusual/ unauthorized transaction.

If you see anything unusual or suspicious around an ATM or if you

find unauthorized ATM transaction on your Bank account,

immediately contact your home branch/ local law enforcement

agency.

Update your current mobile phone number and E-Mail address with

your Branch for getting SMS alert on Credit/Debit to your account

and E-Mail alert for other communications.

6. CREDIT CARD

Introduction:

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Plastic money was a delicious gift to Indian market. Giving respite

from carrying too much cash. Now several new features added to plastic

money to make it more attractive. It works on formula purchase now repay

later. There are different fact of plastic money credit card is synonyms of all.

A credit card is a card or mechanism which enables cardholder to purchase

goods, travel and dine in a hotel without making immediate payment. The

holder can use the card to get credit from bank upto 45 days. The credit card

relieves the customer from the botheration of carrying cash.

The credit card enables the cardholders to:

 Purchase any item like clothes, jewelers, railway/air tickets, etc. Pay bills

for dining in a restaurant or boarding and lodging in hotel Avail Of any

service like car rental, etc

Credit card is financial instrument, which can be used more than once to

borrow money or buy products and services on credit. On the basis of their

different kinds like classic, gold, silver. It is a normal card whereby a holder

is able to purchase without having to pay cash immediately.

Credit card offered by Allahabad bank:

The Allahabad Bank offers International Credit Card. The minimum

income eligibility for the Allahabad bank Credit Card for the public

limited employees is sixty thousand for per annum. The minimum income

eligibility for the Allahabad bank Credit Card for self employed is sixty

thousand per annum. The minimum income eligibility for the Allahabad

bank Credit Card for the salaried is also sixty thousand per annum

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Fees and Charges

the fee for joining for the Allahabad bank credit card is hundred

rupees.

The fee per annum for the Allahabad bank credit card is two fifty

rupees.

There is no fee for add on card, card replacement, photo card and for

renewal.

The transaction fee for cash advance is 2.5 percent on the transaction

amount.

InterestRate

The interest rate for the Allahabad bank credit card is three percent

per month. The maximum credit days are forty days. The effective

interest rate per annum is forty two percent. The minimum payment

per month is ten percent of the total outstanding amount. The interest

rate for cash advance of the Allahabad bank credit card is 2.5 % per

month.

If your Allahabad bank Credit Card is lost then it should be report it as early

as possible if not the liability charges of rupees thousand are collected. The

Insurance covered for Allahabad bank credit card are air accident cover and

general accident cover. No insurance are covered for add on card.

KISAN CREDIT CARD

33

This scheme is popularly known as Green Card scheme among the Farmers

& provides hassle free loan to the Farmers on the cheapest rates of  interest

for their main activity i.e. Crop Production & also to meet out their  personal

& consumption needs to some extent.

Nature:

This account is cash credit in nature & farmers can make transactions

in the account as per their convenience.

Repayment:

The aggregate credit in the account during the 12 month period should

at least be equal to the maximum outstanding in the account and no

drawal in the account shall remain outstanding for more than 12

months.

Rate of interest:

Interest only @7.00% p.a. is charged for the loan limits

Who can be the credit card holder?

The general criteria applied are a person’s spending capacity and not merely

his income or wealth. The other criteria are the worthiness of the client and

his average monthly balance. Most of the banks have clear out norms for

giving credit card.

A person who earns a salary of rs.60000/- per annum is eligible for a

card.

A reference from a banker and the employers of the applicant is

insisted upon.

Facilities offered to credit card holder

34

Making purchase / availing of services at any of the member

establishment with 15-45 days credit period.

Cash withdrawal at any of branches of the issuer/ member affiliate of

the issuer to meet emergent requirements.

Add-on facility for family members. The spouse or children are

entitled to use card for making purchases. On behalf of add on

member.

Free credit period ranging from 15 – 45 days.

ATM facility at selected networks is available in case of emergency.

Wide range of insurance facilities is available which include personal

accident insurance, cover for accidental death, purchase protection

cover against risk of fire, strike, theft etc.

Reward points are offered on every purchase through credit card by

user.

Benefits to credit card holder

Credit card are simple to operate and easy to carry. The holders are

relieved from the risk of carrying cash or cheque book with them.

A card is a convenient method of payment for goods and services. the

holder have the option to purchase goods and services and pay

conveniently at a later date.

Owing to revolving nature of credit, the customer can take advantage

of it as and when he pleases within the overall limit.

Cash can be obtained at any branch of the issuer. The ATM facility is

extended to cardholder who need not stand in queues and spend time

unnecessarily at banks.

35

Overdraft facility is given to cardholders who are entitled to spend

more than their actual limit.

The purchasing power of cardholder increases to the extent of credit

card.

RBI norms on credit cards.

The RBI has issued strict norms on credit card which should be followed by

all credit card issues w.e.f. November, 2005. The norms relate the following:

In case any unsolicited card is issued and activated without the

consent of the recipient and the latter is billed for the same, the issuing

bank/ NBFC should pay a penalty amounting to twice the value of

charges besides reversing the charge forthwith.

The credit card holder may be allowed to surrender their card on

account of any change in credit card charge to their disadvantage.

The norms also stipulate that credit card issuers should not issue

wrong bills to customer. In case a customer protests any bill, the bank

should provide explanation and if necessary, documentary evidence to

the customer concerned within a maximum period of 60 days with a

spirit of amicably redressing the grievances.

The bank should not levy and charge that was not explicit indicated to

the credit card holder at the time of issue of the card without getting

his consent.

The late payment charge, including the method of calculation of such

charge and the number of days should be prominently indicated.

There should be no delay in dispatching bills to customers.

36

7. DEBIT CARD

Debit card may also allow for instant withdrawal of cash, acting as the

ATM card for withdrawing cash and as a cheque guarantee card. A debit

37

card also known as a bank card or check card is a plastic card that provide an

alternative payment method to cash when making purchases.

A debit card is issued on payment of a specified amount by the issuing

company like a telephone company to a customer on cash payment or on

debiting his account by a bank. Thus it is like an electronic purse, which can

be read and debited by the required amount. It may be noted that while

through a credit card, the customer first makes a purchase or avails service

and pays later on, but for getting the debit card, a customer has to first pay

the due amount and then make a purchase or avail the service. For this

reason, debit card are not as popular as credit cards.

Advantages of Debit Card.

A customer who is not credit worthy and may find difficult or

impossible to obtain a credit card can more easily obtain a debit card,

allowing him/ her to make plastic transactions

Like credit card, debit cards are accepted by merchants with less

identification and scrutiny than personal checks, thereby making

transaction quicker and less intrusive. Unlike personal checks,

merchants generally do not believe that a payment via a debit card

may be later dishonored.

For most transactions, a checks card can be used to avoid checks

writing altogether. Check cards debit funds from the users account on

the spot. Thereby finalizing the transaction at the time of purchase,

and bypassing the requirement to pay a credit card bill at a later date.

Unlike a credit card, which charge higher fees and interest rates when

a cash advance is obtained, a debit card may be used to obtain cash

from an ATM or a PIN- based transaction at no extra charge, other

than a foreign ATM fee.

38

Disadvantages of the debit card.

Use of a debit card is not usually limited to the existing funds in the

accounts to which it is linked.

Many banks are now charging over-limit fees or non-sufficient funds

fees based upon pre-authorization, and even attempted but refused

transactions by the merchant.

Many merchants mistakenly believe that amounts owed can be taken

from a customer’s account after a debit card number has been

presented, without agreement as to date, payee name, amount and

currency, thus causing penalty fees for overdrafts, over-the-limit,

amounts not available causing further rejections or overdrafts, and

rejected transactions by some banks.

A thief who obtains or clones a debit card along with its PIN may be

able to clean out the consumers bank account, and the customer will

have no recourse credit transaction is equally easy as theft using a

signature-based debit transaction.

8. E-TRADE

At Allahabad bank, it is our constant endeavor to bring to you the

exemplary products and services to serve you better. In today’s time, the

equity market offers a range of trading and investment opportunities. To

unlock these opportunities for our customers, we are proud to introduce a

unique 3 in 1 account. With this 3 in 1 proposition saving/ current account

39

and demat account offered by Allahabad bank will be linked with online

trading

Triple advantages of 3 in 1 account

Allahabad bank integrates the above three accounts under one

‘Allahabad bank e-trade facility’ to have a seamless experience for customer

while they invest and transact in the stock markets. Given below are few of

the ‘features & benefits’ customer can avail of.

Features & benefits

Trade on multiple platforms (Online, Mobile and Offline), all at one

go!

Simply log on to Allahabad bank website www.allahabadbank.in click

in ‘AllBank e-Trade’. Enter user id and password and start the trading

by lien marketing of funds in bank account for placing a buy order

and allocating the securities marks in customers demat account will be

removed after market hours.

Customers can now have a full control over their funds and can also

make use of the unutilized funds after the trading hours with ‘lien

marking of funds’ facility.

Customer can select the equity and number of shares he intends to sell

and to that extent the shares get blocked in the demat account

maintained with the bank with “DP Lien facility”

Convenience of executing instant trade without the hassle of

transferring funds from bank account to trading account and vice

versa

40

Smart and convenient ways to buy and sell shares through demat

account, basket order, cover order etc.

Quality research and advisory support from ‘aditya Birla money’ can

help you take informed decision

Call and trade facility at no additional cost to place orders anytime,

anywhere.

Access to the latest corporate news, technical analysis, research news.

Generate/ view/ print account related reports and details

High and multiple level of security ensure security of customer data

and transactions at all times.

Competitive brokerage charges

9. MOBILE BANKING

Introduction:

41

Mobile bankingalso known as M-banking or SMS banking is a term used for

performing balance checks, account transactions, payment, credit

applications and other banking transactions through a mobiledevice such as

a mobile banking services were offered over

SMS. With the introductionof the first

primitive samrt phones with WAP support

anabling the use of the mobile web in 1999,

the first european banks stared to offer mobile

banking on this platform to their customer.

Mobile banking has until recently(2010) most

often been performed via SMS ot the mobile web. Apples initial success

with I phone and the rapid growth of phones based on googles androidhave

led to increasing use of special client programs, called apps, downloaded to

the mobile device.

According to this model mobile banking can be said to consist of three inter-

related concepts:

Mobile accounting

Mobile brokerage

Mobule financial information services.

Mobile banking offered by Allahabad bank:

Service refers to services offered by Allahabad Bank to its customers on

Mobile Phone which includes facilities such as enquiry about balance in the

42

Account, details about transactions in the Account(s), request for statement

of Account, enquiry of cheque and any other service as Allahabad Bank may

decide to provide from time to time through SMS. The availability / non-

availability of a particular service shall be communicated to the user through

email, web page of Allahabad Bank or in writing as may be deemed fit by

Allahabad Bank. This facility may be provided by Allahabad Bank directly

or through its associates or its service providers

Mobile banking can offer services such as the followings:

Account information

Mini-statements and checking of account history

Monitoring of term deposits

Access to loan statements

Access to card statements.

Mutual funds/ equity statements.

Insurance policy management.

Pension plan management

Status on cheque

Stop payment on cheque

Ordering cheque books.

Balance checking in the accounts.

Recent transaction.

Due date of payment

Blocking of card.

PIN provision, change of PIN and reminder over the internet.

43

SMS Alerts on Mobile Phones:

SMS Alerts will be sent on mobile number registered with Bank for any

fund transfer to applicant’s own accounts, other accounts in Allahabad Bank

and to other accounts outside Allahabad Bank as per the limits specified by

the Bank from time to time. The SMS Alerts will also be sent for any on-line

transaction done from accounts. These alerts will be sent to the mobile

number specified by the applicant/user in the application form. However,

Allahabad Bank does not hold the responsibility of these SMS alerts to be

actually delivered to the mobile number or delivery at an odd hour because

the SMS are sent through other service providers whose systems are not

under control of the Bank though we have bound them through service

agreements.

Mobile Banking Safety Measures

Always keep Application password, MPIN, TPIN and User ID

confidential to yourself. Do not save these in mobile phone or write

on paper.

Regularly change Application password, MPIN and TPIN so that it

becomes difficult to compromise.

Be careful while downloading applications through Bluetooth or as

MMS attachments. They may contain some harmful software, which

will affect the mobile phone.

Do not allow any unknown person to have access to your

handset/mobile phone or leave the same unattended while using

Mobile Banking Services.

44

If the mobile phone or SIM is lost, then immediately take action to de-

register from mobile banking from home branch i.e. from where

Mobile Banking facility has been availed.

You should de-register for Mobile Banking application if you do not

want not to avail the facility any more.

Ensure that you receive SMS alerts for all debit/credit to your account.

In case of not receiving the SMS alerts, please contact home branch.

If the mobile handset is given for repair, ensure that no confidential

data pertaining to mobile banking is left in the phone.

Note the IMEI (International Mobile Equipment Identity) code of

your cell phone and keep it in a safe place. This helps the owner to get

stolen mobile blocked for further use through mobile operator.

Chain and junk messages should be deleted regularly.

In case of any problem you may write to

customercare@allahabadbank.in.

10. INTERNET BANKING

45

Introduction:

Internet banking does offer many benefits for both banks and their

customers. So the banks are doing what

they can to encourage customer to try it.

Online banking allows customer to

conduct financial transactions on a secure

website operated by their retail or virtual

bank, credit union or building society. It

is a media that is very helpful for

financial transactions. Starting from the

transfer money, pay various bills

(electricity, telephone) up to just us are checking our bank balance in to

bank. E- Banking refers to electronic banking. It is like e-business in

banking industry.

E-banking involves information technology based banking. Under this I.T.

system the banking services are delivered by way of a computer-controlled

system. This system does involve direct interface with the customers.

Internet Banking offered by Allahabad bank.

Internet Banking Service refers to one of the services offered by Allahabad

Bank to its customers on internet through which customer can enquire about

balance in the Account, details about transactions in the Account(s),

download statement of Account, transfer of funds and other service as

Allahabad Bank may decide to provide from time to time through internet.

The availability / non-availability of a particular service shall be

communicated to the user through email, web page of Allahabad Bank or in

46

writing as may be deemed fit by Allahabad Bank. Such Internet Banking

may be provided by Allahabad Bank directly or through its associates or its

service providers.

For the purpose of availing Internet Banking, the Applicant would need to

have legal and valid access to the Internet and Allahabad Bank's Internet

Banking Service. The Applicant shall have the option of choosing the

facilities out of various facilities provided by Allahabad Bank on Internet

Banking. The Internet Banking Service is restricted to bank’s account

holders only. The information provided to the applicant/user on Internet

Banking is usually updated at regular intervals on Bank’s website however

there can be some delay in its updating, Consequently, any information

supplied to the applicant / user through Internet Banking will pertain to the

date and time when it was last updated and not as the date and time when it

is supplied to the applicant / user. Allahabad Bank shall not be liable for any

loss that the applicant / user may suffer for delay in its updating or by

relying on or acting on such information. Allahabad Bank may keep the

records of the transactions in any form it wishes. In the event of any dispute,

Allahabad Bank's records shall be binding as the conclusive evidence of the

transactions carried out through Internet Banking. Any request for any

service, which is offered as a part of Internet Banking, shall be binding on

the applicant / user as and when Allahabad Bank receives such a request /

provides services. If any request for a service is such that it cannot be given

effect to unless it is followed up by requisite documentation on part of the

User, Allahabad Bank shall not be required to act on the request until it

receives such documentation from the applicant / user. In case of any request

for a service relating to any foreign currency transaction made by the

47

applicant / user, the exchange rates quoted by Allahabad Bank shall only be

provisional and shall be subject to future variations in the exchange rate. The

rate at which the transaction is given effect to would be the effective rate for

all intents and purposes. The Applicant / user shall ensure that Internet

Banking or any related service is not used by them for any purpose which is

illegal, improper or which is not authorized under these Terms. The Bank,

may from time to time advise required browser settings that are required for

using Internet Banking Services by the user. There will be no obligation on

the part of the Bank to support all the versions of the Internet browsers

available in the market.

Internet banking safety measures

Every Internet Banking user has been provided with User ID, Login

Password and Transaction Password. These three items enable a user

to login to Internet Banking and commit transactions like fund

transfer. So, these should be very confidential to the customer/user

and should never be disclosed to anybody even a person claiming

from Allahabad Bank.

It is customer/user responsibility not to disclose User ID, Login

Password and Transaction Password. So, it is always better to keep

password complex, a mix of alphanumeric & special character, so that

it is difficult to guess by others.

Always maintain different login and transaction passwords so that

compromise of password becomes difficult.

Change your Internet Banking passwords (Login as well as

Transaction) regularly so that there is less chances of guessing of the

same by others.

48

Never click a hyperlink in your email or any link on any website

which directs you to login to Allahabad Bank’s Internet Banking

website. Most of these links are fictitious which leads to fake website

and aims to get User ID and Password of the customer so that

unauthorized access is made to Internet Banking for siphoning-off

money.

Always type the address of the website in the address bar of the

browser or access it from stored list of favorites.

Do not access any website such as bank website through a link in an

email or through another website.

Always ensure before entering user ID and password that you have

accessed https://www.allbankonline.in for Internet Banking service.

The website can also be accessed through Internet Banking link in

Allahabad Bank’s websites www.allahbadbank.com and

www.allahabadbank.in. Beware from phishing websites wherein

pages looks same as in the bank’s original website but website

addresses are different.

Avoid accessing your Internet Banking account from a cyber cafe or a

public computer as there is risk that some hidden applications

(Spyware like Key loggers) installed on such computer may be

capturing your user ID and passwords. Preferably use virtual keypad

for entering password.

Every time you login to Internet Banking, check the date and time of

last login to ensure that it is you who logged-in that time. In case of

any doubt of somebody else having access your account, first change

the login & transaction

49

11.TELEPHONE BANKING

Meaning

50

Telephone banking is a provided by a financial institution, which allows its

customer to perform transaction over the telephone.

Most telephone banking services use an automated phone answering system

with phone keypad response or voice recognition capability. To guarantee

security, the customer must first authenticate through a numeric or verbal

password or through security question asked by live representative. With the

obvious exception of cash withdrawals and deposits, it offers virtually all the

feature of an automated teller machine: account balance information and list

of latest transactions, electronic bill payment, fund transfer between

customer’s accounts etc

Usually customers can also speak to a live representative located in a call

centre or a branch, although this features is not always guaranteed to be

offered 24/7. In addition to the self-service transaction listed earlier,

telephone banking representatives are usually trained to do what was

traditionally available only at the branch: loan applications, investment

purchases and redemptions, cheque book orders, debit card replacement,

change of address etc.

Banks which operate mostly or exclusively by telephone are known as phone

banks. They also help modernize the user by using special technology. The

bid advantages of telephone banking are- as we have already mentioned- the

ability to speak to another human being and discuss with them any issue that

may not be mentioned or catered for on the website. In addition to that

speaking to a call centre staff member allows for the provision of

information such as any payments that are waiting to go into customer’s

account or go out. This information is not provided on customer’s websites.

51

Phone Banking (PB)

Service refers to services offered by Allahabad Bank to its customers who

include facilities such as enquiry about balance in the Account, details about

transactions in the Account(s), request for statement of Account, enquiry of

cheque and any other service as Allahabad Bank may decide to provide from

time to time through telecommunication channel. The availability / non-

availability of a particular service shall be communicated to the user through

email, web page of Allahabad Bank or in writing as may be deemed fit by

Allahabad Bank. This facility may be provided by Allahabad Bank directly

or through its associates or its service providers.

Undertaking a host of banking related services including financial

transactions from the convenience of customers chosen place anywhere

across the GLOBE and any time of date and night has now been made

possible by introducing on-line Telebanking services. By dialing the given

Telebanking number through a landline or a mobile from anywhere, the

customer gets the following facilities

Automatic balance voice out for the default account.

Balance inquiry and transaction inquiry in all

Inquiry of all term deposit account

Statement of account by Fax, e-mail or ordinary mail.

Cheque book request

Stop payment which is on-line and instantaneous

Transfer of funds with CBS which is automatic and instantaneous

Utility Bill Payments

Renewal of term deposit which is automatic and instantaneous

52

Voice out of last five transactions

PRIVACY POLICY

53

Allahabad Bank (AB) recognizes the importance of protecting the

confidentiality and security of any personal information obtained from the

visitors of Bank’s web site. Bank is strongly committed to safeguarding

applicant’s/user’s privacy online and has established the following privacy

policy that will apply to applicant/user, as a visitor of the site:

Applicant/user is not required to provide any personal information

on this website unless they choose to do so. By submitting

applicant’s/user’s personal information and pressing the 'submit'

button, applicant/user consent to the content of this Privacy Policy

and accept the conditions set out herein;

Allahabad Bank does not sell or rent personal information.

Employees of the Bank will not discuss the business affairs of any

client with any other employee, except on a strict need-to-know

basis

Allahabad Bank does not release client information, except upon a

client's authorization or when permitted or required by law.

Allahabad Bank will not sell applicant’s/users personal

information to any third parties. Allahabad Bank will only share

the information with such third parties if and to the extent required

by law or for regulatory purposes.

This site may contain links to other sites. Allahabad Bank does not

control the information collection of sites that can be reached

through links from this or any site controlled by Allahabad Bank.

If applicant/user has questions about the data collection procedures

or privacy policy of linked sites, please contact those sites directly.

54

Allahabad Bank reserves the right to add, amend, revise, or

suspend the privacy policy from time to time.

Communications through Electronic means:

Documents sent by electronic delivery will contain all the information as

it appears in the printed hard copy version as prepared and distributed by

the originator, with the possible exception of graphic insertions such as

photographs or logotypes. Electronic delivery may be in the form of an

electronic mail, an attachment to the electronic mail, or in the form of an

available download from the Website. Allahabad Bank would be deemed

to have fulfilled its legal obligation to deliver to the applicant/user any

document if such document is sent via electronic means. Failure to advise

Allahabad Bank of any difficulty in opening a document so delivered

within twenty-four (24) hours after delivery shall serve as an affirmation

regarding the acceptance of the document.

TERMINATION OF IB/SMSB/PB SERVICE:

The applicant/user may request for termination of the IB/SMSB/PB

services at any point of time by 'giving a written notice of at least 15 days

to Allahabad Bank. The termination shall take effect on the completion of

the fifteenth day. The applicant/user will remain responsible for any

transactions/communication made through the IB/SMSB/PB services

until the time of such termination. Allahabad Bank may withdraw or

terminate the IB/SMSB/PB services anytime either entirely or its parts

with reference to a specific service or user; or in case of breach of Terms

by the applicant/user without a prior notice; or if it learns of the death,

bankruptcy or lack of legal capacity of the user. On closure of all

55

accounts of the applicant/user IB/SMSB/PB Service will be automatically

terminated by the Bank.

56

CHAPTER 5

DATA ANALYSIS

1. User of e banking

user of e-banking

yesno

Currently 65% bank customer aware of e-banking facility

2. Preference to online bill-payment service

online bill payment

yesno

Majority of the customer are now opt online bill payment. The bank customer now using online bill payment

57

3. Preference for online fund transfer

online fund transfer

yesno

Only few customers using online fund transfer.

4. Satisfied customer

satisfied customer

yesno

58

CHAPTER 6

FINDINGS

1. In the users ratio of internet banking 80% of customer are using this

service

2. The services that are mostly used by maximum customer are

transaction, bill payment, shopping etc

3. The mode of transaction that a customer used more oftenly is through

cash. Cheque, & e-banking

4. Customer is fully satisfied with e-banking service offered by

Allahabad bank

59

CHAPTER 7

RECOMMENDATION & SUGGESTIONS

1. More stress should be given on security concern on internet

There are some people who are into unethical practices

of hacking of accounts of customers. This is nothing but

the breach in the security of the SBI on internet. There should become

measures in order to prevent such practices. IT structure should be

unbreakable.

2. Update information on bank website

Bank employee should update their bank website time to time. It help to

customer or employees also to get latest information or event of bank .

3. Training & awareness among employees

It is recommended that Allahabad bank should conduct various training

programs for employees so that they will ger aware with the terms of e-

banking

60

CHAPTER 8

CONCLUSION

Studying the project we came to know that internet banking

provides greater reach to customers. Feedback can be obtained

easily as internet is virtual in nature. Customer loyalty can be gain.

Personal attention can be given by bank to customer also quality

service can be served.

It provides comfort to customers at the same time it provides cost

cutting to Allahabad bank by eliminating physical documentation.

Internet banking saves time of bank as well as those of customers.

Bank should know that No system is perfect, however a system of

such a type will need to be very secure. This is a system which

holds account details and customers wealth. If such a system was

not trusted and not reliable, then SBI would face serious laws and

would lose business.

61

CHAPTER 9

BIBLIOGRAPHY

https://www.allbankonline.in/

https://www.allahabadbank.in/english/Internet_Banking.aspx

en.wikipedia.org/wiki/Online_banking.in

http://en.wikipedia.org/wiki/Online_banking

www.dhingana.com/.../allahabad-bank-internet-banking...allahabad-/

226.com

http://myiris.com/cards/scheme.php?

ati=International&bran=India+Card&cat=CREDIT&fc=ALLBANK&

typ=Master.

https://www.allbankonline.in/.

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CHAPTER 10

ANNEXURE

Questionnaire for customer

Personal details

Name :

Date of birth : ____\ ____\ ____

Gender : Male Female

Level of education attained:

High School Bachelor Masters PhD

Are you currently employed?

Yes No

_____________________________________________________________

1. What were your reasons for choosing online banking?

Convenient to save time 24 hr service

2. How often do you use online banking?

Daily weekly monthly

Never

63

3. How long have you been using the WWW?

Less than 1 month 1 to 6 months 7 to 12 months

More than 1 year

4. How frequently do you use telephone banking services per month (for example, balance Inquiry, fund transfer between accounts)?

Never 1 to 4 times 5 to 8 times

9 to 12 times over 12 times

5. How frequently do you visit your bank branch per month?

Never 1 to 4 times 5 to 8 times

9 to 12 times over 12 times

6. How frequently do you use an Automated Teller Machine (ATM) per month?

Never 1 to 4 times 5 to 8 times

9 to 12 times over 12 times

7. What is the main reason that you typically visit your bank branch (please choose the single most important reason)?

Make a deposit Investment advice Balance inquiry Cash withdrawal other

8. Have you purchased any product through WWW?

Yes No

64

9. Approximately how many times have you purchased any product through the Internet in the last 12 months?

Never 1 to 4 times 5 to 8 times 9 to 12 times over 12 times

10.I am willing to provide credit card and purchase information through telephone.

Strongly Agree Agree Neutral

Disagree Strongly Disagree

11.I am willing to provide credit card and purchase information through fax.

Strongly Agree Agree Neutral Disagree Strongly Disagree

12.I am willing to provide credit card and purchase information through WWW/e-mail.

Strongly Agree Agree Neutral Disagree Strongly Disagree

13.I am willing to provide credit card and purchase information over the Internet when this information is encrypted.

Strongly Agree Agree Neutral Disagree Strongly Disagree

14.I am willing to provide credit card information and personal information over the Internet to a Web vendor who is well known and reliable

Strongly Agree Agree Neutral Disagree Strongly Disagree

65

15.In the past five years, other than for geographical relocation, how many times have you switched to a different bank?

Never 1 to 4 times 5 to 8 times Over 8 times

16.Do you have a bank account for which you interact with your bank mostly through a WWW browser?

Yes No

17.What banking services do you use which your Internet bank offers? (Please check all you Are currently using)

Seeking product and rate information

Calculate loan payment information

Download loan applications

Download personal bank transaction activity

Check balances on-line

Apply for consumer loans or credit cards online

Inter-account transfers

On-line bill payments

18. What is the percentage of your household monthly income you deposit to your Internet bank account?

__________ % Don’t Know

Not Applicable

66

19.What was the single most important reason that you chose this particular bank as your Internet bank? (please choose one)

I have a traditional bank account with the same bank

The brand name of the bank

The excellent service offered by this bank

These questions were asked if the respondent answered "No" to having an Internet bank account.

20.What are the main reasons that you have not opened an Internet bank account yet? (check all that apply)

Under age

never heard of Internet banking

Concerned about security

Don't see any real value in having this type of account

Too new. I would like to see how it works, and then I may open an account

Not available through my bank

Haven't taken time to open an account

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Questionnaire for bank manager

Name of Bank Manager - _________________________________

Email Id - _________________________________

1. Which Of The Following E-Banking Products/Services Are Offered?

I) ATM Facility?

Yes No

- Number of ATM of the Bank: __________

- Number of Customers Using the ATM Facility: _________%

- In Your Opinion, Are Customers Satisfied With ATM Transaction?

Yes No

Ii) Telephone Banking

Yes No

- How Many Branches Provides This Facility: ________%

- How Many Customers Are Using This Facility? _________%

Iv) Internet Banking

Yes No

- How Many Branches Provides This Facility? ______ %

- How Many Customers Are Using This Facility? : ______%

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V) Mobile Banking

Yes No

- How Many Branches Provides This Facility? _______ %

- How Many Customers Are Using This Facility? ________%

Vi) Video Conferencing

Yes No

11) How Many Customers Are Still Using Traditional Way Of Banking Transaction?

A) 25% B) Below 50% C) 50% & Above

D) 75% E) Above 75%

2. When did the bank web site become active?_______________________________________________________

3. Where is the banks website hosted?

In house

Off site

4. Are any application forms available on the website?

Yes no

5. If applications are available on website, how does the customer submit them?

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Fax Online

Mail In-person

Other

6. Any types of lending or loan advances done over the internet?________________________________________________________________________________________________________________

7. What was your reasoning for offering internet banking and any other banking service?

Profit Convenience

Retain customer Competition

Customer request

8. Are you allowing customer to advertise on the banks web site?

Yes no

9. Are income and expense item, related to electronic banking, included in the annual budget?

Yes no

10.Is electronic banking training provided to other offices and employees of the bank?

Yes no

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11.Does your institution have adequate staff with the necessary knowledge and skills to deal with the technical complexities of e-banking?

Yes no

12.That only authorized staff is allowed to update or change information on the web site?

Yes no13.What Are Some of the Newest Features of Internet Banking?

________________________________________________________________________________________________________________

14.Transaction over Internet Banking is safe or not?

Yes no

15.What is a daily limit for e-banking payment?________________________________________________________

16.Is There a Cut-Off Time for Next Day Business?

Yes no

17.If customer forgotten login and password then what do they do?________________________________________________________________________________________________________________

18.Are There Fees for Internet Banking and Bill Pay?

Yes no

19.Does Internet Banking Work with Microsoft?

Yes no

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20.Does Internet Banking Have Online Help?

Yes no

21.Can customer Request a Credit Card Line Increase through Internet Banking?

Yes no

22.Can customer open a New Checking or Savings Account Online?

Yes no

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