e-Governance Book 2012_All Page.ps

FOR CITIZEN EMPOWERMENT

Nationalional IInformaormaticscs CenCentreA premier ICT Organisation of Government of IndiaHkkjr ljdkj dk izeq[k vkbZlhVh laxBu

jk"Vªh; lwpuk&foKku dsUn

Patron

Dr. B.K. GairolaDirector General, NIC

Advisor

Dr. Y.K. SharmaDeputy Director General, NIC

Editorial Committee

Dr. Shefali S. Dash –Editor-in-Chief

A. Venkatesan

B.V. Sarma

Neeta Verma

D.C. Mishra

Shalini Mathrani

I.P.S. Sethi

M.K. Mishra

Vinay Thakur

Chayan Kanti Dhar

Mala Mittal

Mohan Das

Design & Layout

A.K. Aggarwal

Print & Circulation

Anita Arora

Published by :National Informatics Centre, Department of Electronics & Information Technology, M/o Communications & InformaticsTechnology, Govt. of India


Preface

NIC has spearheaded majority of e-Governance programmes in the country andcommendable work has been done in Land Records, Education, Health, Rural Developmentand Transport sectors. Time has come now to bring in digital inclusion by extending theseservices to rural population. This will be possible by improving connectivity, content (localcontent based on local language), building Human Capacities and Sustainability..

Another major role envisaged for NIC relates to managing of e-Governance infrastructure setup under various government initiatives across the country. NIC is engaged in supporting thestates to manage the state level e-Governance Infrastructure such as State Data Centers,State Wide Area Networks & State Portals. Setting up of a broadband backbone to facilitatedelivery of e-services to the common man located in the remotest part of the country in aseamless and integrated manner is another priority area.

This compendium presents the details of Nationwide Common ICT Infrastructure tosupport e-Governance services to the citizen, Products and Solutions designed to addresse-Governance Initiatives, Major e-Governance Projects, State/UT Informatics Support anddistrict level services rendered at the grassroots level. It endeavors to create acomprehensive picture of the contribution of NIC in the area of e-Governance initiatives forcitizen empowerment. It is hoped that this knowledge base will be used as a tool to ensurethat the benefits of ICT are percolated to every citizen. One of the objectives of thecompendium is that government organizations within the country as well as governmentsof other countries may use the lessons learnt to create similar success stories without thenecessity of reinvention.

Acknowledgements

The Editorial Committee is grateful to Dr. B.K. Gairola, Director General, National Informatics Centre for his valuable direction and guidance during the preparation of this compendium. The committee sincerely acknowledges the visionary inputs provided by Dr. Y.K. Sharma, Deputy Director General, NIC, for developing the framework of the document.

We are indebted to the entire NIC community for their support and contribution towards the content of this compendium. We are also thankful to the Project Coordinators, State Informatics Officers and District Informatics Officers for providing details of projects and applications. Last but not the least, we thank Ms. Neena Jhol and other support staff for their

Editorial Committee

painstaking efforts in typing the manuscript.


C O N T E N T S

1 INTRODUCTION 1

2 ICT INFRASTRUCTURE & SERVICES 52.1 National Level 62.2 State Level 182.3 District Level 19

3 PRODUCTS & SOLUTIONS 213.1 Agricultural Marketing Information Systems Network (AGMARKNET) 223.2 Bhu-naksha 223.3 Cooperative Core Banking Solution (CCBS) 233.4 CollabCAD 243.5 CollabLand 253.6 Digital Archiving and Management 263.7 e-Granthalaya - Digital Agenda for Automation and Networking of Libraries 273.8 Election Automation System (ELECON) 273.9 e-Lekha 273.10 e-Hospital 283.11 e-Payroll (CompDDO) 293.12 e-Office 303.13 Government e-Procurement System of NIC (GePNIC) 303.14 Instant Money Order (iMO) 313.15 National Portal of India 323.16 NREGASoft 323.17 Online Admission Counseling System 333.18 Online Scholarship Management System (OSMS) 333.19 PlanPlus 343.20 Panchayati Raj Institution Accounting Software (PRIASoft) 343.21 National Panchayat Portal (NPP) 353.22 Area Profiler for Panchayat 353.23 Sarathi / Vahan 363.24 TreasuryNET 363.25 Virtual Post Office (ePost Office) 373.26 Value Added Tax (VAT) Soft 37

4 NATIONAL e-GOVERNANCE PROJECTS 414.1 Advertisement Automation System for DAVP 424.2 Agricultural Informatics and Communication Network (AGRISNET) 434.3 Agricultural Schemes Monitoring Management Information Systems 434.4 AWAASSoft for Indira Awaas Yojana 434.5 Census of Minor Irrigation 44

C O N T E N T S

4.6 Centralised Public Grievance Redress And Monitoring System (CPGRAMS) 444.7 Centralised Web Based Port Community System (PCS) 454.8 Common Integrated Police Application (CIPA) 454.9 Communication Plan For Election Tracking (ComET) 464.10 Community Information Centres (CICs) Project 474.11 Computerisation of Central Government Health Scheme Dispensaries 484.12 Computerisation of Central Herd Registration Scheme (CHRS) 484.13 Computerisation of Agriculture Census and Input Survey 484.14 Computerisation of 18th Livestock Census 2007 494.15 Computerised Registration of Pesticides 494.16 Computerisation and Networking of Consumer Forums (CONFONET) 494.17 Crop Production Statistics (CPS) Information System 504.18 DACNET 504.19 Data Analysis Systems for Evaluation of Flagship Programmes 504.20 DISNIC-PLAN Project 514.21 e-Courts Project 514.22 Electronic Post (ePost) 514.23 e-Panchayat Mission Mode Project 524.24 Employees Provident Fund Organisation (EPFO) Project 524.25 Exam Results through Internet 544.26 Forest Rights Monitoring System 544.27 ICT for Indian Judiciary 544.28 ICT System for National Bamboo Mission 554.29 Immigration, Visa, Foreigners Registration & Tracking (IVFRT) System 554.30 India Image 564.31 Integrated Management Information System (IMIS) for Rural Water Sector 574.32 Integrated Disease Surveillance Project 574.33 Integrated Information System for Food Grains Management 584.34 Integrated Voice Response System (IVRS) 584.35 Indian Customs EDI System (ICES) 594.36 Land Use Statistics (LUS) Information System 594.37 Limited Liability Partnership Act Project 604.38 MIS for Preparedness, Control and Containment of Avian Influenza 604.39 MIS on Integrated Action Plan for Selected Tribal & Backward Districts 604.40 Monitoring of Projects submitted to EFC (MIS-EFC) 604.41 National Animal Disease Reporting System (NADRS) Project 614.42 National Employment Service Project 614.43 National Horticulture Mission 624.44 National Land Records Modernisation Programme (NLRMP) 624.45 National Social Assistance Programme (NSAP) MIS 63

C O N T E N T S


C O N T E N T S

4.46 NIKSHAY - Prevention & Monitoring of Tuberculosis in India 644.47 Nirmal Gram Puraskar Online System 644.48 Official Language Portal 654.49 Online System for Allotment of All-India Quota of Medical/Dental Seats 654.50 Overseas Citizenship of India (OCI) 664.51 Online Monitoring System for the Total Sanitation Campaign (TSC) 664.52 Pension Authorisation, Retrieval and Accounting System (PARAS) 674.53 Passport Issuance System 674.54 Pensioner's Portal for Government Servants 684.55 Pest Disease Monitoring Information System (PDMIS) 694.56 Plant Quarantine Information System (PQIS) 694.57 Postal Accounts Current System (PACS) 694.58 Postal Life Insurance Soft (PLISoft) 704.59 Project Arrow 714.60 Public Distribution System (PDS) Computerization 714.61 Registration And Licensing of Fishing Crafts (ReALCraft) 724.62 Retail Prices Monitoring System 724.63 Rural Consumer Price Index (CPI-Rural) 724.64 Sea Port Project 734.65 Seednet India Portal 734.66 Smart Card Based Public Distribution System 744.67 Swarnjayanti Gram Swarozgar Yojana (SGSY)-MIS 744.68 Telecom Commercial Communications Customer Preference Portal 754.69 Waqf Management System of India (WAMSI) 76

5 RESEARCH AND DEVELOPMENT 815.1 Biometrics & Biocode for Land Records 825.2. Secure Service Delivery through Digital Signature 825.3 SCOSTA Standards for Smart Card 825.4 Mobile Technologies for e-Governance Applications 83

6 e-GOVERNANCE IN STATES 856.1 Andaman & Nicobar Islands 866.2 Andhra Pradesh 876.3 Arunachal Pradesh 906.4 Assam 916.5 Bihar 936.6 Chandigarh 966.7 Chhattisgarh 986.8 Daman & Diu 102

C O N T E N T S

6.9 Delhi 1036.10 Dadra & Nagar Haveli 1056.11 Goa 1066.12 Gujarat 1086.13 Haryana 1136.14 Himachal Pradesh 1166.15 Jammu & Kashmir 1196.16 Jharkhand 1206.17 Karnataka 1226.18 Kerala 1266.19 Lakshadweep 1296.20 Madhya Pradesh 1316.21 Maharashtra 1356.22 Manipur 1386.23 Meghalaya 1396.24 Mizoram 1436.25 Nagaland 1446.26 Odisha 1466.27 Puducherry 1496.28 Punjab 1516.29 Rajasthan 1546.30 Sikkim 1566.31 Tamilnadu 1576.32 Tripura 1606.33 Uttar Pradesh 1636.34 Uttarakhand 1676.35 West Bengal 169

7 DISTRICT LEVEL SERVICES 1737.1 Core Services 1747.2 Service Delivery 176

8 NATIONAL INFORMATICS CENTRE SERVICES INC. 1838.1 NICSI Advantage 1848.2 Service Offerings for Business Advancement 1848.3 Key Projects and Customers 185

9 AWARDS 1879.1 National Projects 1889.2 State Projects 189

C O N T E N T S


INTRODUCTIONC H A P T E R

01

FOR CITIZEN EMPOWERMENTFOR CITIZEN EMPOWERMENT

2

National Informatics Centre (NIC) was established in 1976,and has since emerged as a "prime builder" of e-Government/e-Governance applications up to grassroots level as well as apromoter of digital opportunities for sustainable development.NIC, through its ICT Network, "NICNET", has institutionallinkages with all the Ministries /Departments of the CentralGovernment, 35 State Governments/ Union Territories, andabout 625 District administrations of India. NIC has beeninstrumental in steering e-Government/ e-Governance applications in government ministries/departments at the Centre, States, Districts and Blocks,facilitating improvement in government services, widertransparency, promoting decentralized planning andmanagement, resulting in better efficiency and accountabilityto the people of India.

"Informatics-led-development" programme of the governmenthas been spearheaded by NIC to derive competitive advantageby implementing ICT applications in social & publicadministration which is discernable from the following majoractivities:

• Setting up of ICT Infrastructure

• Implementation of National and State Level e-GovernanceProjects

• Products and Services

• Consultancy to the government departments

• Research and Development

• Capacity Building

During the last three decades, NIC has implemented many"network centric" application software for Programmeimplementation in various ministries and departments, usingstate-of-the-technology software tools. During 1980s and earlypart of 1990s, the policy thrust was on creating "ManagementInformation System (MIS)" and "Decision Support System(DSS)" for development , planning and responsiveadministration in governments which led to the genesis of

present day "e-Governance" / "e-Government". "Bridging theDigital Divide", "Social and Financial Inclusion through ICT" and"Reaching- the-Unreached" concepts were tried and madeoperational in the late nineties. NIC has vast expertise andexperience in the design, development and operationalisation ofvarious e-Government projects in the areas of PublicAdministration and Governance like Agriculture & Food, AnimalHusbandry, Fisheries, Forestry & Environment, Industry, Health,Education, Budget and Treasury, Fiscal Resources, Transport,Water Resources, Court Management, Rural Development,Land Records and Property registration, Culture & Tourism,Import & Exports facilitation, Social Welfare Services, Micro-level Planning, etc. With increasing awareness leading todemand and availability of ICT infrastructure with bettercapacities and programme framework, the governance space inthe country witnessed a new round of projects and products,covering the entire spectrum of e-Governance including G2C,G2B, G2G, with emphasis on service delivery.

This document presents the details of Nationwide Common ICTInfrastructure to support e-Governance services to the citizen,Products and Solutions designed to address e-GovernanceInitiatives, Major e-Governance Projects, State/UT InformaticsSupport and district level services rendered.

NIC has set up state-of-the-art ICT infrastructure consisting ofNational and state Data Centres to manage the informationsystems and websites of Central Ministries/Departments,Disaster Recovery Centres, Network Operations facility tomanage heterogeneous networks spread across Bhawans,States and Districts, Certifying Authority, Video-Conferencingand capacity building across the country. National KnowledgeNetwork (NKN) has been set up to connectinstitutions/organizations carrying out research anddevelopment, Higher Education and Governance with speed ofthe order of multi Gigabits per second. Further, StateGovernment secretariats are connected to the CentralGovernment by very high speed links on Optical Fibre Cable(OFC). Districts are connected to respective State capitalsthrough leased lines.

The chapter on Products and Solutions describes variousinitiatives like Government eProcurement System(GePNIC),

1 I INTRODUCTION

INTRODUCTIONINTRODUCTION

Office Management Software (eOffice), Hospital ManagementSystem (eHospital), Government Financial AccountingInformation System (eLekha), etc. which are replicable invarious Government organizations.

As NIC is supporting a majority of the mission mode e-Governance projects, the chapter on National e-GovernanceProjects lists the of details of these projects namely NationalLand Records Modernization Programme (NLRMP), Transportand National Registry, Treasury Computerisation, VAT, MG-NREGA, India-Portal, e-Courts, Postal Life Insurance, etc. NICalso lays framework and designs systems for online monitoringof almost all central government schemes like IntegratedWatershed Management (IWMP), IAY, SGSY, NSAP, BRGF,Schedule Tribes and other Traditional Forest Dwellers Act etc.

The chapter on e-Governance in States enumerates thedetails of ICT support being provided in the States / UTsby NIC. Separate chapter on District Level Services hasbeen included to enumerate the citizen centric serviceswhich are rendered electronically at the district level.The list includes different types of certificates such asIncome Certificate, Caste Certificate, and ResidenceCertificate etc. along with other services likeScholarship portals, permits, passes, licenses to namea few.

In executing all these activities, NIC has been givenrecognition in terms of awards and accolades inInternational as well as National levels, which are listed inthe last chapter.

3


ICT INFRASTRUCTUREANDSERVICES

C H A P T E R

02


2.1 National Level

2.1.1 NIC Network (NICNET)

NICNET is a Nationwide computer and communication networkof NIC, utilizes state-of-the art network technologies to provideconnectivity to Central Government Ministries/Departments andall 35 States/UTs and 616 Districts of India. This high bandwidthnetwork forms the backbone in the country to support e-governance initiatives in various sectors and plays a pivotal rolein decentralized planning, improvement in Governmentservices, wider transparency of national and local Governmentsand improving their accountability to the citizens.

NICNET utilizes variety of technologies including terrestrial,wireless and VSAT networking to provide connectivity acrossthe country and is now extending to the grassroots level. Modeof connectivity is decided based on suitability depending onfactors such as user requirement and terrain. State Wide AreaNetworks (SWAN) in a number of states is also being integratedwith NICNET. Wireless Metropolitan Area Network (MANs) andLocal Area Networks (LAN) have also been established invarious government organizations to access NICNET services.

State government secretariats are connected to the Centralgovernment by very high speed links on Optical Fibre Cable (OFC).All Districts are connected to respective state capitals throughleased lines. 550 Districts have 34 mbps WAN connectivity fromtheir respective state capitals. These are also equipped withChannelised STM-1 for aggregating various other departments/organizations at district level. Leased circuit connectivity has beenprovided to 1318 Post Office across the country. Over 50,000nodes of Local Area Networks in Central Government offices andState Government Secretariats are operational including 6500nodes in NE States. The Integrated Network Operations Centre(INOC) at Delhi manages and monitors all NIC Centres in States,Districts & Bhawans. INOC has been equipped with a Video Wallfor effective monitoring of the network services. FacilityManagement Services are provided at NIC HQ, States, Districtsand Bhawans to extend effective NICNET services.

2.1.2 National Data Centres (NDCs)

NIC has setup National Data Centres at Delhi, Hyderabadand Pune which provide shared hosting and co-locationfacilities to the Government all over India. Besides this, miniData Centres are also operational in all NIC State Centres tocater to the e-governance requirements at the state level. TheInternet Data Centre (IDC) located in the NIC office at Delhi isequipped with more than 450 servers, 500 TB storageinfrastructure and high speed network connectivity. The DataCentre has got ISO/ IEC 27001:2005 ISMS (InformationSecurity Management System) certification. The StorageCapacity is regularly increased to meet the growing demandsand providing online backup for critical applications. TheNational Data Centre at Hyderabad has about 100 racks and800 TB of storage. The Disaster Recovery site at NICHyderabad is connected to IDC, Delhi and some of the StateData Centres for continuity of services in case of disaster.The National Data Centre at Pune is built over 10,000 squarefeet. This Centre was commissioned in March 2010 and has137 Server Racks and 400 TB of storage. This centre is alsoacting as Disaster recovery site for some of the State Centersand organizations. Server virtualization has been

implemented for some of the web applications.

NIC has recently setup a state-of-the-art Tier 3 Data Centreat Delhi to provide services to various e-Governanceinitiatives undertaken by Government of India. It will alsoprovide Disaster Recovery facilities for few State Data

2 I ICT INFRASTRUCTURE AND SERVICES

For further details, please contact:[email protected], [email protected]

Network Operations Centre, National Data Centre, Shastri Park, New Delhi

ICT INFRASTRUCTURE AND SERVICES

Centres and other NIC National Data Centres. The centre isbuilt over an area of 30,000 sq. ft. with over 400 racks.

2.1.3 National Knowledge Network (NKN)

The NKN (http://nkn.nic.in) is a state-of-the-art multi-gigabit pan-India network for providing a unified high speed networkbackbone for all knowledge related institutions in the country.The purpose of such a knowledge network goes to the very coreof the country's quest for building quality institutions withrequisite research facilities and creating a pool of highly trainedprofessionals. The NKN will enable scientists, researchers andstudents from different backgrounds and diverse geographies towork closely for advancing human development in criticalareas. In the initial phase of implementation, a core backbone

consisting of 18 Points of Presence has been established with2.5 Gbps capacity. 774 Institutes have been connected to NKNand 66 virtual classrooms have been setup at mentoring andmentored IITs and other institutes. MoU has been signed withservice providers i.e. BSNL, Railtel, PGCIL & MTNL to ensure

connectivity for the high speed backbone within the country.Trans Eurasia Information Network link (TEIN3) has beenintegrated with NKN for providing international connectivity forglobal collaborative research. MoU has been signed betweenGLORIAD (The Global ring network for advanced applicationsdevelopment), NKN and Tata Institute of FundamentalResearch (TIFR). A local ring connecting NIPGR, NIPFP,ICGEB, IUAC, NII, and IIMC with JNU has been established.Network Sanitation Lab is being setup at IIT Bombay, forsanitization of network equipment to be deployed in NKN.

NKN network is designed with the aim of providing highest levelof availability and scalability, robust & reliable connectivity andbest bandwidth capacity. For NKN, various National LongDistance Carriers (NLDs) have provided 1Gbps / 2.5Gbpscapacity links which can be self healed. Further, the NLDs are inprocess of upgrading (using DWDM) to 10Gbps or moreconnectivity. NKN is a platform for delivering effective distance

education where teachers and students can interact in real time.This is especially significant in India where access to educationis limited by factors such as geography, lack of infrastructurefacilities etc. The network enables co-sharing of information suchas classroom lectures, presentations and handouts among

7


http://nkn.in


different institutions. NKN enables collaboration amongresearchers from different educational networks like GLORIAD,TEIN3, GARUDA, CERN etc. It also enables sharing of scientificdatabases and remote access to advanced research facilities

NKN has the capability to handle high bandwidth with lowlatency with a provision overlay grid computing. Some of thegrid based applications are climate change/global warming,science projects like Large Hadron Collider (LHC) and ITER.The Garuda Grid has enhanced its power and stability bymigrating to NKN. The Virtual Library will enable sharing ofjournals, books and research papers across differentinstitutions. The network enables a large number of institutionsto access high-performance computing to conduct advancedresearch in areas such as weather monitoring, earthquakeengineering and other computationally intensive fields. NKNprovides a test-bed for testing and validation of services beforethey are made available to the production network. The networkwill provide high speed backbone connectivity for e-governanceinfrastructure such as data centres at the national and statelevels, and networks (SWANs).

2.1.4 Business Intellegence (BI) Services

NIC is providing services in the area of business intelligencesolution to users across the government. The ultimate goal ofBusiness Intelligence (BI) is to provide people with access to theinformation along with analytical facilities so as to extractknowledge from the vast information base. This enables them tomake better decisions, share insights with others, collaboratethroughout the organization, and, ultimately, improve its bottomline. The BI system can help to provide insight into the vastgovernment data through an integrated, centrally managed, andtrusted data source and BI provides with the reporting andanalysis tools and technologies to capture both structured andunstructured information. A BI System on Foreign TouristsArrival and Departure has been developed and implemented forthe benefit of Ministry of Tourism. A BI system on CentralGovernment Health Scheme is being extensively used by theCGHS wing of Health Ministry. A Proof of Concept was

developed and demonstrated to Planning Commission forBharat Nirman Projects catering to the Left Wing Extremistsaffected districts. Proof of Concept was also developed onMother and Child Tracking system for the Ministry of Health andFamily Welfare.

2.1.5 Cyber SecurityNIC provides necessary security for network, servers,applications and client systems by introducing securityappliances at the critical network segments of NICNET usingnetwork firewalls, Intrusion Detection Systems/IntrusionPrevention Systems, Application Firewalls etc. Additionally,work is being done in the areas of Formulation of NICNETSecurity Policies, Restructuring of the network, PatchManagement, Anti-virus Services, Secure CommunicationEstablishment using VPN/SSL, Scanning of servers forvulnerabilities and hardening, Security Auditing of networksand applications, Log analysis, Security Incident monitoring,Analysis and Response, Development of PKI enabledapplications, etc. NIC has formulated and circulated CyberSecurity Policies, guidelines and SOPs for Governmentoffices/ministries.

2.1.6 Satellite Communication ServicesNICNET VSAT Network is a satellite based network across thecountry. NIC is providing Data & Video Conferencing serviceson this network. This network is used widely for various G2G,G2C application delivery across the country. NICNET has thelargest Video Conferencing in India and is also providingVideoconferencing services to many Central and State GovernmentMinistries/Departments. NICNET DVB Broadband/DAMA VSATshave been deployed in all the districts of India. NIC has establishedDisaster Recovery Center at NIC Hyderabad to enable thecontinuity of VSAT operations at user's premises wheneverthere is a failure at Delhi.

For further details, please contact:[email protected]




NIC is in the process of providing broadband connectivity to2500 Common Service Centres using VSATs in the NorthEastern and inaccessible regions of the country. These Centresare to be used for delivering e-Gov services to the citizen. NICis also in the process of providing satellite based reliablecommunication to National Disaster Response Force (NDRF)Battalions using transportable/quick deployable VSATS whichcan be carried to the disaster sites to set up EmergencyOperation Centers.

The rapid growth and vast expansion of the Satellite network ledto a need to put in place tools to monitor and evaluate networkperformance. These tools allow users to check availability anddata usage of each VSAT on a daily basis, view the currentonline status of the VSAT at any moment in time as well asgraphically view the details of the throughput of a VSAT. Anumber of diagrams and graphs of the overview of the entirenetwork as well as summaries for important projects have beenprovided. The representations are constantly evolving based onfeedback from users and to meet new requirements. For an

efficient handling of complaint calls from remote VSAT users, aComplaint Management System has been developed. A remoteuser can lodge a complaint for his/her VSAT by mailing tohelpdesk ([email protected]) or by making a call to the toll freenumber 1800112489. A complaint ticket is then auto generatedwhich is then sent to the user's registered mail id and theregistered mobile number as an SMS.

2.1.7 Messaging ServicesA comprehensive web based Messaging Service(http://mail.nic.in and http://mail.gov.in) has been extended to allthe Ministries and Departments of Govt of India, including theoffices of the President , Prime Minister of India and criticaloffices like Ministry of External Affairs. During 2009-10, aDisaster Recovery site had been set up for this service atNational Data Centre, Hyderabad. Presently, the number ofaccounts is over 3.5 lakhs. NIC is currently in the process ofupgrading the messaging services by introducing advancedfeatures like OTP/Audio and Video and the new service isexpected to be launched by Sept 2012.

The Disaster recovery setup was made fully operational in2010-11. As part of ensuring business continuity 8 DR drillsare carried out each year. During the year 2010-11, NICconsolidated all its messaging domains across India into asingle domain i.e. [email protected]. At present, it givesmessaging cover to over 450 virtual domains. In addition tovirtual domains, NIC also offers userids with the [email protected] .

9

Data transferred by the site MGHS002 (Mawkynrew) of Meghalaya for May 2012

NICNET VSAT Architecture


Satellite Communication Services


In addition to core messaging, NIC also provides distribution list,SMTP gateway services and single source authentication aspart of its messaging framework. Over 500 applications areintegrated with the authentication server in NICNET. A verylarge number of these applications are part of the critical e-Governance framework of Govt of India.

2.1.8 SMS Gateway ServicesNIC has setup a SMS gateway with the objective to integrate thevarious applications hosted by NIC through the SMS gatewayfor alerts and updates. SMS gateway is being used heavily fora variety of applications and messaging services. In manyapplications it is being used to populate the database. Thesystem will soon become one of the key resources for variousapplications and a mode for data dissemination across Govt ofIndia.The roadmap of this service includes deploying a secure

SMS agent for secure transactions. In 2012-13, the servicewould be enhanced to provide voice SMS, international access,

missed call service etc. NIC has configured a replica of thesetup in Delhi at Hyderabad as part of its Business continuityplan and DR.

Since its launch in May 2010, over 400 applications areintegrated with this gateway and over 3 Cr SMS are being sentper month.

2.1.9 Certifying AuthorityA Certifying Authority (CA) is a trusted third party or an entitythat has been granted license by the Controller of CertifyingAuthorities (CCA), the Apex Regulatory body for CertifyingAuthorities in the country, to validate identities and issue DigitalSignature Certificates. NIC has established the CertifyingAuthority (NICCA) at NICHQ in May, 2003, which consists ofstate-of-the-art secure infrastructure, with biometric sensors andsurveillance system of international standards.

Establishment of NICCA has vital implication in promoting e-governance in the country, by building the 'trusted' digitalenvironment, in the usage of cyber space. E-mail services andother documents transmitted over Internet can be used as validlegal documents for its further processing, thus minimizing thedelays in transmission of documents among the decisionmakers in the government. NICCA (http://nicca.nic.in) functionsas a trusted authority mainly in the G2G domain, for issuance ofDigital Signature Certificates (DSC). NICCA caters to thefollowing functions:

• Identification of persons applying for Digital SignatureCertificate (DSC) through Registration Authority (RA).

• Issuance of DSC.

• Publication of DSCs and Certificate Revocation Lists(CRL).

• Maintenance of online Directory Services for DSCsand CRLs.

Messaging Services in NIC



Current Implementation of SMS service


A Digital Signature is analogous to the handwritten signaturesand provides the same level of Authenticity, Integrity and Non-repudiation. Digital Signatures are created and verified usingPublic Key Cryptography, which is based on the concept of aunique key pair - Private Key and Public Key, generated by arobust mathematical algorithm. The private key is used todigitally sign a document and is securely held by the owner,while the public key is made known to everyone for verifying thedigital signatures.

NICCA has been successful in proliferation of DSC usage inmany Central; State Government Departments and other PublicSector/Autonomous Bodies. NICCA issues both Signing andEncryption Certificates to various individuals and Organizations.Certificates, issued by NICCA may be used for signing, secure-email, encryption, SSL server, SSL Client, Time StampingCertificate, OCSP Signer Certificate, Smart Card Login, andIPSec Certificate. Some of prominent Organizations/Projects,which are using NICCA DSC and are serving the masses,include DGS&D, DRDO, Ministry of Company Affairs(MCA21project), Vehicle Registration/Licensing for transportdepartment, Bhoomi Project Karnataka, Department of Post,REIC, Delhi High Court, Supreme Court of India etc. NICCAissues all classes of certificates viz. Class I, Class -II and ClassIII and more than 18000 DSCs (individual & device) have beenissued till date. NICCA is expanding its reach further and hasopened four Registration Authorities (RA) at the followinglocations at NIC-RA, Bangalore, NIC-RA, Bhubneshwar, BARC-RA, Trombay, Mumbai, ECIL-RA Hyderabad

Depending upon the requirement, more RAs are being planned,for faster turnaround time in processing DSC requests. The

Disaster Recovery (DR) system is operational which enablesNICCA to recover and renew all critical business processesusing the Disaster Recovery site at Hyderabad. Three newRegistration Authorities have been established at NIC StateCentres in Assam, Andhra Pradesh and Chhattisgarh.

2.1.10 Web Services NIC is extending comprehensive World Wide Web services(http://webservices.nic.in) to Central and State GovernmentsMinistries & Departments in the areas of consultancy, web designand development, web hosting, value added web services forpromotion of websites, enhancement of web sites & training.Hosting infrastructure is being provided to a large number of e-governance projects like CGHS, Panchayat Portal, Governmentaccounting, Exam Results Portal, Online Counseling toAdmission to various professional courses across the country.

NIC's wide range of hosting services start right from SharedHosting and Dedicated Servers to Co-located Servers andManaged Hosting. Hosting solutions are available on a varietyof platforms such as Linux, Windows, and Solaris etc. NIC alsosupports state-of-the-art web technologies and a variety ofdatabases on the servers. The hosting infrastructure includes alarge number of powerful performance tuned and secureservers. Load balancing and clustering solutions are used toeffectively manage the heavy traffic on the websites duringpeak-hours and to ensure a high degree of availability. A sitebrought to NIC for hosting can be up on the server in less thanan hour's time. Developing a successful presence on the webtakes a combination of quality content, dynamic programming,powerful graphics and very importantly, a carefully plannedpromotion strategy. NIC helps in fine-tuning the site in such away that it gets a high ranking in various search engines. Sitesare also promoted through NIC's own portals such as 'IndiaImage' and "GOI- Directory " which attract a large number ofvisitors everyday from all across the globe.

11

How a NICCA Issues Certificates




2.1.11 Guidelines for Indian Government

WebsitesGuidelines for Indian Government Websites (GIGW)(http://web.guidelines.gov.in) were developed with an objectiveto make the Indian Government websites comply with theessential pre-requisites of UUU Trilogy i.e.; Usable, User-Centric and Universally Accessible. These guidelines are basedon International Standards as well as Information TechnologyAct of India. The objective was to provide guidelines formaintaining a consistent identity of the Indian Governmentwebsites, allowing proper policies and disclaimers in place toenhance the trust levels of the citizens, devising a structuredapproach towards maintaining the quality and scope of content,utilizing good design features to enhance the user experienceand above all confirming to effective management towardswebsite hosting and website promotion. The GIGW advocatespolicies and guidelines for Indian Government Websites andPortals, at any organizational level and belonging to bothCentral Government as well as State/UT Governments formaking Government websites citizen centric and visitor friendly.These Guidelines have received an overwhelming support fromall levels in the Government and have been included as inintegral part of the Central Secretariat Manual of OfficeProcedures (CSMOP) by the Department of AdministrativeReforms & Public Grievances (DAR&PG), Government of India.

2.1.12 GOV.IN Domain Registration As per the new Internet Domain Name Policy released by theDepartment of Information Technology, NIC is the exclusiveregistrar for GOV.IN country level Domain Registration. GOV.INhas been reserved for registering domain names for all theGovernment Departments/ Institutions/ Organizations at variouslevels right from Central Government, States & UTs, Districts,Blocks and Panchayats. NIC has also been providing DomainName Registration under NIC.IN as part of their Internetservices since 1995 and has around 8000 domain namesalready registered. A majority of government ministries anddepartments including State Governments and DistrictAdministrations have registered their domains under NIC.INdomain name. Now, these websites have to be hosted under

the 'GOV.IN' domain and NIC is providing this service free ofcost to its users. To facilitate the GOV.IN Domain Registration,NIC has set up an exclusive web site (http://registry.gov.in). Thedomain name registration polices, process and eligibilityrequirements have also been published on the site. The sitealso facilitates online registration of 'GOV.IN' Domain Names.

2.1.13 Webcast Services

With the advent of high end streaming media technology, theconcept of doing live/on-demand Webcast has gainedpopularity like never before. Webcasting an event allows you toextend the reach of your events to all corners of the world. AtNIC, it is ensured that the events get an optimum webcast withflawless production quality. NIC's webcast service(http://webcast.gov.in/) offers a turnkey solution for an event,bringing onsite production, hosting, and streaming to millions ofonline viewers. Various features include a webcast room withstate of art infrastructure at NICHQ and 15 more at statecapitals, MPEG2/MPEG4 media encoding engines used totransmit live media from event venue to NIC webcast room atbroadband rate, latest Audio-Video capturing cards andbroadcast streaming servers, High speed OpticalFiber/RF/Leased line/Satellite connections to the distributionsserver, Archiving services for various events, User interactionservices, including Q & A session, customizing web interfaces,and support slide transmission, web pages announcing



http://registry.gov.in


upcoming events, Webcast Management Software to supportvarious stages of webcast.

In an attempt to ensure universality, both the popular andprevalent streaming media technologies viz. Real NetworkTechnology and Microsoft's Windows Media technology arebeing fully supported by the state-of-the art media servers setup by us. Live webcast services are being provided for variousprogrammes, events and conferences. Some of the eventswebcast include Annual Republic Day Speeches and paradefrom the Raj path, Independence Day Celebrations Electronicsand IT Exposition organized by the Department of InformationTechnology, union budget speech and presentation in theparliament.

2.1.14 e-Governance Standards

To ensure Interoperability among e-Governanceapplications, Government of India has setup an institutionalmechanism for formulation of Standards throughcollaborative efforts of stakeholders from DIT, NIC, STQC,other Government Departments, Industry, Academia andPublic. Various Working groups and Expert committees havebeen created for this purpose. NIC is playing a key role incoordination and steering the standards formulation processand also technical participation in preparation of Approachpapers, standards formulation, drafts review process andPOC.

Policy on Open Standards, Metadata and Data standard forPerson Identification & Land Region Codification, BiometricData Standards for Fingerprint and Face Images,Interoperability Guidelines for Digital Signature Certificates,Guidelines for usage of Digital Signature, Indian LanguagesEncoding and Font standards, Quality Assurance Framework,Conformity Assessment Requirements document, InformationSecurity Framework and Guidelines have been alreadypublished on the portal (http://egovstandards.gov.in). Standardsfor eForms design, Interoperability Framework for e-Governance in India, Technical standards in Interoperabilityareas are in the advanced stage of preparation.

2.1.15 Video Conferencing Services

Multipoint Video Conferencing (VC) services are provided overNICNET from 631 existing studios spread across India. NIC hasdeployed 41 Multipoint Control Units on NICNET andapproximately 8500 multisite conferences with total of morethan 1,80,000 site hours of VC Services were decentralized byproviding Multipoint Control Units to all states. Web based VCservices (http://vidcon.nic.in) were launched in Jan-2011. Anyuser connected over NICNET or Internet can conduct highdefinition quality VC in Point to point or multipoint conferenceusing their Laptop/PCs. Virtual Class Room was setup overNational Knowledge Network (NKN). Total 63 Virtual ClassRooms have been constructed with latest state of art technologyat 15 IITs and 5 NIC Centers. Similar facilities have been setupat 13 NITs, 5 IISERs, IISc, Chennai Mathematical Institute andTIFR. Executive VC Systems (EVCS) network has beenextended to the office of Director General of Police (DGP) of allstates.Executive VC Systems (EVCS) : Videoconferencingtechnology has now moved out of conference rooms withISDN/VSAT connectivity, to desktops due to drastic reduction inprice of equipments and improvement in network infrastructureand bandwidth capabilities. NIC has taken the step to shift fromgroup systems to desktop videoconferencing Systems byintroducing EVCSNET, i.e. EVCS on NICNET. EVCS is anintegrated system with 17" LCD display screen and a fixed

13


http://webcast.gov.in



camera with integrated microphone and speakers and issuitable for conducting small meetings. EVCS is capable ofconnecting VC sessions over IP up to 768 Kbps using H.264video codec. It is interoperable with Group VC systems usingH.323 protocols and it has the capability to send and receivecomputer presentations using H.239 standards. EVCS isequipped with Advanced Encryption Standards (AES) to ensurecommunications are confidential and secure. All the EVCSSystems have been registered with a centralized gatekeeperand their contact address book is being managed with GlobalDirectory Management service.

NIC officers in various Ministries, Departments, States, andUnion Territories have extended on-site training, documentationand demonstration to Secretaries and their staff. This is used forproviding videoconferencing for Secretaries of GOI, ChiefSecretaries of States and UT & Planning Commission.Department of Posts, Labour & Employment, Women & ChildDevelopment, Drinking Water Supply, Coal, BorderManagement and Home Affairs have also been connectedthrough EVCSNET from their respective offices.

2.1.16 Integrated Network Operations

Integrated Network Operations Centre (iNOC)(http://inoc.nic.in/) is responsible for the constant monitoring &troubleshooting of network devices to ensure round the clock

management of NICNET. The iNOC team specializes intechnical issues relating to network and guarantees a fastresponse time to all critical issues. Contactable by phone, fax or

email 24 hours a day, all year round, for emergency cover andsupport, the team is geared up to significantly to enhanceNICNET services. Sophisticated alarm tools prioritize networkrelated issues to ensure quick repair times. Scheduling ofplanned intervention and management of planned outages ofthe system, tending to basic daily network operation, faulthandling and responding to customer queries are all taskscarried out by iNOC.

2.1.17 Open Technology Centre

Open Technology Centre (OTC) acts as a nodal agency forOpen Technology established to spearhead the adoption ofOpen Technology (which includes components like OpenSource Software, Standards, Open Hardware, Open Courseware and Open Product Design) in e-governance. OTC hasidentified set of Open Source Software (OSS) Stack fordevelopment and deployment in various e-governanceapplications. The stack details are available at the portal.

OTC has evolved a support model for provisioning necessarysupport for the identified Open Source stack, so that the e-governance applications based on stack implemented areguaranteed of hassle free implementation and also assured of


http://vidcon.nic.in

http://inoc.nic.in



technological support for sustained operations. OpenTechnology Centre sensitizes the adoption of Open Technologyand facilitates various knowledge-based Services & Productseffectively; it facilitates e-Governance Services to reach vastmajority of Citizens effectively, even if they live in remote ruralareas. It helps to create National Infra-Structure facilities andLocal Capacity Building with the available limited Govt.resources using Open Technologies.

OTC has set up infrastructure for supporting the Open Sourcesoftware, Open Standards and Open Hardware in the form ofCollaborative Portal, Issue Tracking System (ITS) by usingOpen Source tools. These collaborative mechanisms targettowards various users, developers, administrators involved inthe E-Governance projects of State governments and theCentral government. The OTC portal serves as a digitalrepository for all the knowledge generated with regards to OpenTechnology used in e-governance applications. The portal isavailable at https://portal.otc.nic.in

OTC has set up five technology committees for standardisationin e-governance applications. The committee's are (a)Standards for Digital Signature (b) Standards for Finger Print &Bio metrics (c) Metadata and Data Standards (MDDS) onPerson and Identification and Codification of Land Regions, (d)Mapping Open standards Principles to Technology Standardsof Interoperability (e) Framework for E-Governance (IFEG),Standards for Indian Languages OTC aims at providing aformal-structure to address issues related to Open TechnologySolutions such as Long-term Management Capability,Manpower availability & Internal Capacity Building, selection ofappropriate solutions, gap filling in tools/platforms and reducingthe risk of Security Vulnerabilities.

2.1.18 Capacity BuildingTraining Division at NIC Headquarters (http://training.nic.in)conducted update training programmes in PostgresSQLclustering & Replication, Ms Visual Studio 2010, SQL Server2008, Windows Azure, SQL Azure, Version Control

(Subversion), Change Management (Mantis) Web HostingServices using Virtual Classroom technology, in which over 225NIC officers from all over India participated. A series of TrainingProgrammes on Software Engineering with emphasis onRequirements and Design were conducted which wereattended by over 240 NIC Officers. The programme focused onskill building in creating good quality Requirement and DesignDocuments using IEEE Standards. Management DevelopmentProgrammes on Leadership development, OrganisationalBehavior Project management were conducted at IIM Indore,IIM Lucknow and LBSNNA Mussoorie which were attended by90 NIC Middle and Senior level officers. Sponsoredprogrammes included workshops on e-Governance andTrainers Training programme in Hindi. Various components foreForm technology like Code Generator, digital signature andapplication with workflow have also been developed.

NIC Training Unit (NICTU), Lal Bahadur Shastri NationalAcademy of Administration, Mussoorie provides ICT relatedtraining to the officers of All India Services during all the trainingprogrammes conducted at the Academy. 7 courses wereconducted for officers of IAS and other services in which morethan 300 sessions of training were conducted and trainingimparted to about 900 officials.

The NIC eLearning services over NICNET has been upgradedto higher version with better video quality with bigger size andstabilized across NIC. Over 1500 Live Sessions have beenconducted over the NIC Web Connect E-learning Servicesincluding tele-education project in North East where onlinePET/PMT coaching was given to students online.

2.1.19 National GIS Services

"Geographical Information System (GIS)" has emerged aspowerful tool which has the potential to organize complexspatial environment with tabular relationships. National GISWeb Portal (https://gis.nic.in) has emerged as single windowsystem for delivering of Spatial Data Infrastructure andServices. "Spatial Data Infrastructure for Multi-Layer

15




Geographical Information System for Planning" Project hasbeen implemented with the support of Planning Commission.This has led to establishment of "National GeographicalInformation System (GIS) Framework" as "Service OrientedArchitecture" around at 1,50,000 scale SOI referenceframework.

GIS Services Roll-out in States include Transformation ofSpatial Data from Everest Datum to WGS 84 Datum for bringingdata in Open Series Map format for citizen/public services,Enhancement of Ground Verified Village Boundaries andvillage/habitation location, Spatial Data procurement,

enhancement, updates, development and building re-usableGIS products for deployment in application services. StateSpatial Data Infrastructure Initiatives have been undertaken inBihar, U.P., M.P., Tamil Nadu and Rajasthan. GIS serviceshave been deployed for critical sectors such as Telecom (OFCMapping), GIS mapping of Rural Post Offices and Pin Code

Area Mapping, education, Election, water, soil, agriculture andenvironment. Ground Water Information System from CGWB andSports Infrastructure Mapping for Common WealthGames.Telecom Infrastructure has been mapped to facilitate highspeed broadband connectivity to Panchayats in Rural Areas.

http://gis.nic.in


The National GIS Asset as Largest spatial data base, known as"National Spatial Database (NSDB)" with integration of raster,vector and MIS data has further been enhanced around whichEnterprise Architecture enabling customization of web-GISapplications and services. Satellite Images are extensivelyprocessed to synchronize with the base map from SOI andsuitable seamless mosaic prepared.

The versatile Enterprise Architecture has capability not onlyto store and retrieve the data but also provides anenvironment to share data in service mode. "Value-AddedNICMAPS Services" at top of this National GIS enterprisearchitecture has been evolved as "Common ServiceDelivery Platform" for E-governance & Planning. Therefore,in order to further scale up the services, the requirement interms of high scale data organization, particularly city andcadastral level and attribute data management needs to beaccessed along with ICT Infrastructure capacity forsustained services.

2.1.20 Utility Mapping The problems of urban migration, congestion and overloading ofutilities in Delhi run parallel to those of any other large city in the

world. In Delhi these problems are compounded due to the factthat the city infrastructure has evolved over several hundredyears. The network records have not been maintained properly.

The city administrators realized that conventional methods werenot good enough for the management of the utility networks. The"Computer Aided Utility Mapping Project (Delhi)" was initiatedduring 1998-1999 in the 9th five Year Plan. The objective was tocreate the large-scale digital maps on scale 1:1250 of Delhi Citywith utility network and related data about water, sewage,electricity, gas etc. superimposed on them with the help of theutility agencies.

NIC through the project shall support software and hardware forutility mapping. The utility agencies are to create a district wisecell within the organization for using this facility. The projectprovides excellent planning tools for various local bodies. Inaddition, many benefits are foreseen such as availability ofintegrated information of all the underground utilities; Co-ordination of digging procedures; Detection of potential areas ofwater contamination i.e. proximity of the sewerage line to aleaking water network could cause water contamination;Protection of records from damage; Proper analysis andreanalysis of the water requirement and sewage load of thecolonies of the city; Better tool for evaluation of alternatives;Better planning and traffic load analysis.; Easier leak detectionand fault detection by preparing history; Reduction inmaintenance time

Under the Computer Aided Digital Mapping Project for Six Cities,the map compilation and attribute data collection in the field andits linkage to the corresponding base map features for Bengaluruand Kolkata has been completed. The utility agencies ofAhmedabad, Chennai, Hyderabad and Mumbai city are able toaccess the base map data, compiled earlier and located at thecentral map server, to overlay their utility network such as water,sewage, electricity, telephone on the digital base map usinglocation identification. Linking of assets data of ChennaiCorporation is completed.

Under the Computer Aided Digital Mapping Project (Delhi), basemap updating for south-west Delhi and 30% of central Delhi hasbeen completed from aerial photography of the year 2002. The

17


National GIS- An Indian Perspective


digital base map is being accessed by Delhi Jal Board, DelhiPolice, Delhi Traffic Police on 24 X 7 basis.

2.2 State Level

In addition to the core infrastructure at the national level, NICcenters at States/UTs are also equipped to provide WebHosting, Internet connectivity, E-mail facility, LAN / WANconnectivity (leased line), Dial Up services, Technical supportand consultancy to the state governments and districtadministration.

2.2.1 Internet Data CentreHosting infrastructure of NIC includes strategic storage, knownas Storage Area Network (SAN), facilitating high availability(24x7), quick scalability, efficient management & optimizedutilization of resources, with connection to Internet on very highbandwidth. Most of the State level IDCs consist of SAN storagealong with State-of-the-art Servers, Windows & Linux basedhosting environment.

2.2.2 Network InfrastructureNetwork Infrastructure in States/UTs supports Video Conferencing,Anti Virus Support and Security services at State/District levels on24x7 basis. States/ UTs are equipped with high end technologyproducts & solutions to provide seamless services to their users asbelow:

• State Portal (Government) hosting State websites.

• Intranet applications at State Secretariat

• Web-enabled applications pertaining to CommissionerLand Records, Food Department, School Education,Forest Department, Health, etc.

• FTP Server for transmission of utility/applicationssoftware to District Centres.

2.2.3 Local Area Network(LAN) / Wide AreaNetwork(WAN)

Gigabit Backbone (Upgradeable to 10 G) basedStructured & Managed Local Area Network at StateSecretariat, to support various upcoming National &State level e-Governance Applications, MediaStreaming, High Speed Data Transfer, VariousIntranet/Internet Applications, IP Telephone, DesktopVideo Conferencing etc are also available.

(Gigabit Multi Link Core & Distribution Network)

NICNET Setup at State Centres

Floor Network Design- VLANs have been created at Department Level



2.2.4 Video Conferencing (VC) Services

Video Conferencing Services have been provided to theCM Office, Governor Office and Districts in all thestates. The VC facilities are extensively used in thestates.

2.3 District LevelEach NIC District Center has been provided with state-of-the-art ICT infrastructure including Rack Server, Clients,Printers, 2 Mbps or more Leased Line connectivity to NIC

State Centres with SCPC DAMA backup Link as well as aVideo Conferencing System.

19

NICNET Setup at NIC District Centre

03


C H A P T E R

03 PRODUCTSAND SOLUTIONS


NIC is providing a range of products and services for variousgovernment organizations in areas of Business Intelligence,Archiving and management of large government repositories,office management (e-Office), e- procurement, etc.

3.1 Agricultural Marketing InformationSystems Network (AGMARKNET)

NICNET based Agricultural Marketing Information SystemNetwork (AGMARKNET) (http://agmarknet.nic.in) has beenimplemented for linking all important Agricultural ProduceWholesale Markets, State Agricultural MarketingBoards/Directorates and Directorate of Marketing andInspection (DMI) regional offices located throughout the countryfor effective information exchange on market prices.AGMARKNET has expanded to 3360 nodes. This systemfacilitates collection of daily market information from thesemarkets which is being disseminated through the portal for theuse of various stakeholders. Apart from English, the dailymarket information is being disseminated in 11 Indianlanguages (Hindi Gujarati, Gurumukhi, Marathi, Bengali, Oriya,Assamese, Tamil, Kannada, Telugu and Malayalam). Interfaceshave been provided to facilitate monitoring of transactionsbelow the minimum support prices (MSPs). The portal contentsinclude weekly/monthly price and arrivals trends, marketprofiles, commodity profiles, commodity grades and standards,market research studies, market atlas, application status ofAGMARK certification, etc. An e-Alert system, developed withthe support of NIC Kerala state unit, is under implementation tofacilitate posting of information to the registered users throughe-mail and SMS. Reporting status and likely anomalous pricesreported by markets is informed to NIC and DMI StateCoordinators through automatically generated e-mails everymonth for their monitoring use and improving the performanceof markets in terms of data reporting.

To expand the reach of AGMARKNET for wider dissemination,measures are being taken to deliver the market informationthrough Regional TV Channels of Doordarshan and Cable TVNetwork; SMS (a mobile based interface developed incollaborative mode by IIT Kanpur, BSNL, DMI and NIC) andEmail; Digital Display Boards being installed in agriculturalproduce wholesale markets by the Forward Market Commission

(FMC); Farmers' Training Centers (FTCs); Various deliverychannels such as Common Service Centres (CSCs), InteractiveVoice Response System (IVRS), Mass Media, etc. have beenidentified.

3.2 Bhu-nakshaComputerization of Land Records has been in practice for quitesome time now and various States/UTs have already madesignificant headway in this regard. While Record ofRights(ROR) data has been converted to the digital form bymany States/UTs long back, the preservation and manipulationof cadastral or parcel maps on the digital media had beenelusive owing to cost and technology constraints till recently.

Though some States/UTs have taken initiative in this matter thesolution provided by them was limited to scanning and printingthe maps or generating the MIS reports based on the digitizedmaps. The real need was to have a mechanism not only to storeand secure the digitized maps but to integrate with RoR as wellas to edit them to reflect the actual changes arising out ofmutations. Accordingly, NIC developed a tool 'Bhu-naksha' tocater to all basic necessities of the tehsil level revenuefunctionary with regard to land parcel management. Bhu-naksha is suitable for the States/UTs where village cadastralmaps are in practice. Bhu-naksha is a tool developed usingopen source technologies to facilitate management of digitized

3 I PRODUCTS AND SOLUTIONS

http://agmarknet.nic.in


PRODUCTS AND SOLUTIONS

cadastral maps. It integrates with the existing land recordsapplication of the States/UTs and enables printing and mutationof map with RoR. The system is Unicode compliant and has allfeatures of LIS system to handle land records data. It allowsquery on various features available on the map such as allparcels owned by particular land owner, crop wise query, landholding wise queries etc. The system has been designed afterstudying the requirements of all the states and is easilyconfigurable as per state requirements. The system has beenimplemented in the states of Chhattisgarh, Madhya Pradesh,Haryana, Odisha, Tripura and Rajasthan. Customization to suitethe requirements of data and formats for the States of HimachalPradesh and Uttar Pradesh are being done. The package hasbeen demonstrated to the States of Jammu & Kashmir,Maharashtra, Meghalaya, Assam, Bihar, Sikkim and Daman &Diu to gather state specific requirements from these States/UTs.Web based Bhu-naksha is also under development.

3.3 Cooperative Core Banking Solution(CCBS)

CCBS (https://ccbs.nic.in) an Integrated Core Banking Applicationis specially designed to meet all the banking related requirements

of State Co-operative Banks (SCBs), District Central Co-operative Banks (DCCBs), and Primary Agricultural CreditSocieties (PACSs). Common interface for all the category ofbanks provides integration of information flow within the banks.This will help in financial inclusion and better monitoring of banks.Reports compilation and MIS analysis will be at single buttonpress. CCBS for PACS is fully compliant with CommonAccounting System (CAS) recommended by NABARD.CCBS isdesigned in such a way that all the social sector relatedGovernment fund distribution (MGNREGA, Mid Day Meals, OldAge Pension etc) to the targeted beneficiary could be channelizedand disbursed at the door step through PACS. The funddisbursement could be easily monitored and day to day positionof fund distribution under these heads known at the apex level.The CCBS application has highly parameterized role basedsecurity levels. The biometrics based authentication could beenabled for right distribution of funds to right people on variousschemes.

CCBS is developed with the great care to minimize the cost ofapplication and better return of Investment (ROI). Banks do nothave to invest a large amount of money for creation of DataCentre, Disaster Recovery Centre, purchase of high end serverand its maintenance. The main objective is to serve the poorestof the poor in our country by furthering banking in the rural areasof the country.

23


Bhu-naksha

Bhu-naksha print-out

https://ccbs.nic.in


Some of the features of CCBS are SOA architecture,Multilingual support,. KYC Norms compliant, Grouping ofaccount, Mobile banking and SMS alert on withdrawal oftransaction.

CCBS will help the SCBs, DCCBs and PACS to provide state ofthe art technology to fully support current and future businessneeds; fast & error free disposal of transactions; timely &accurate preparation of cash book, trial balance and profit & lossaccount; Centralized control; MIS and Audit Trail Reports fordecision support; effective security management and disasterrecovery plans complying with the industry standards and RBInorms; faster response to queries of account holders & branch

manager; better monitoring of agricultural and non-agriculturalloans and advances; to compete with other commercial banks.

Many SCBs, DCCBs and PACS have shown interest in CCBSimplementation. The application has been successfullyimplemented at 6 branches of Meghalaya State CooperativeBank, Shillong, 2 branches each of Nainital, Dehradun andTehri Garhwal DCCB in Uttarakhand and Hathoj PACS of Jaipurdistrict. It is under implementation at Sikkim State CooperativeBank and its branches, Raipur DCCB in Chattisgarh and PACSin Odisha etc. The Rajasthan Government has decided toimplement the application in all the 6000 PACS in the states.

CCBS may thus be offered as a centrally managed hostedservice which could be used by any of the institutions at rurallevel who may be engaged in making payment to people in ruralareas availing benefits from social sector programs of thegovernment. NIC/ NICSI proposes to offer such a technologysolution to rural banks and institutions without requiring them toestablish infrastructure for deploying such a solution.Recognizing that payments are a Meta requirement and formthe core to most transactional services, the CCBS solution willhave the capability to become an integral part to a wide rangeof financial services offered across rural population of India.

3.4 CollabCAD

CollabCAD (http://www.collabcad.gov.in/) is a 3D CAD/CAMSoftware system for collaborative design & development ofIndustrial Products. It provides a collaborative framework forComputer Aided Design (CAD), Computer Aided Manufacture(CAM), Computer Aided Engineering (CAE) & Product LifecycleManagement (PLM). It is a total solution from product design,visualization, and analysis to content management, workflowand office automation. CollabCAD is an initiative of NationalInformatics Centre (NIC, Department of InformationTechnology), Bhabha Atomic Research Center (BARC,Department of Atomic Energy) and Vikram Sarabhai SpaceCenter (Department of Space, VSSC). CollabCAD is developedon the Linux platform and is available on Windows and Linux


Inauguration of CCBS for Meghalaya Co-operative Apex Bank on 20thOctober 2011 by Hon’ble Chief Minister of Meghalaya, Dr. Mukul Sangma

Inauguration of CCBS implementation at Hathoj


(Red Hat, Ubuntu, Mandriva and Mandrake). It is developedusing open source software tools such as Java/Java 3D, OpenCascade geometry kernel and supports open standards of dataexchange such as XML, STEP, IGES, and VRML to ensureinteroperability.

The main objective of the CollabCAD Software is to provide acost effective, indigenous CAD/CAM Solution to the StrategicSector, Small and Medium Enterprises and EducationalInstitutions. It is being used by BARC, VSSC and othergovernment organizations for creating an archival of designs.Further, CollabCAD is an ideal tool for SMEs considering theversatility of the software. CBSE has introduced CollabCAD inthe course curriculum of the Engineering Graphics (formerlyEngineering Drawing) course for Class XII. CollabCADMarketing, Support and Training Centres have been establishedin various educational institutions. An important use of thissoftware has been in the area of computerization of land recordsfor which a product named CollabLand has been developed formapping of land records. The extension of CollabCAD tobiomedical applications has been accepted as a model projectfor demonstrating the capability of the NKN.

CollabCAD is available in 2 modes: (a) Standalone - to workon standalone systems (b) Client-Server mode forcollaborative designing and multiple users. The main featuresare Design & Drafting, Surface & Solid Modeling (Parametric& Feature Based), Re-Engineering - Surface re-construction,Styling, Constraint Manager - Sketcher, Assembly - IntegratedAssembly Manager, Basic NC, Tool palette Customization,Collaborative Design, Database Connectivity, Scripting(Jython) Data Exchange - Supports Open Standards such asIGES, STEP, STL, VRML, Visualisation, Product LifecycleManagement (Content Management & Workflow), Interface toEnterprise Automation Application. CollabCAD also offersother niche features like Bar Code to link the designs to nonCAD utilities like MRP, Meshing, Creation and linking ofdatabases etc. It provides database connectivity and acomponent library framework and enables the user to createor use a Standard Parts/ Component library. CollabCAD hasalso been integrated with an Advanced multi-purpose CFDSoftware for Engineering Design and with a CastingSimulation Software.

CollabCAD facilitates the conventional CAD/CAM capabilitieslike design, drafting, surface and solid modeling, feature basedmodeling, basic NC features, data exchange, scripting etc.Surface models can be reverse engineered from point clouddigitized data, obtained from raw/scanned data. CollabCAD alsoprovides reflection line analysis for visual inspection using ZebraStripes mapping. The Zebra stripes mapping is a surfaceevaluation method for checking surface continuity. It supportsbasic NC operations like lathe roughing, lathe contouring, lathecenter drilling, lathe thread cutting, point-to-point operations,surface milling, tools and animation.

CollabCAD provides a collaborative framework for CAD/CAMprofessionals to work across a network and concurrently accessthe same design for viewing and modification. It also offers aninteractive design environment through audio and videoconferencing, for on-line communication between participatingdesigners. CollabCAD provides a Finite Element AnalysisModule (currently only for Linux based distributions). It providespre and post processor for Meshing, Modifying and AnalyzingGeometrical Structures. The Finite Element Solver offers a fullrange of multiphysics analysis and the modeling methods gowell beyond thermo-mechanical calculations, applicable forlinear as well as non-linear structures Integrating CAD withPLM, CollabCAD provides an interface to a content repositoryand incorporates security, locking and versioning of theengineering drawings and documents. It further provides aninterface to a workflow system and enables the user to specify,execute, monitor and coordinate the organizations flow of work.It also provides an interface to an open source enterpriseautomation software, comprising of ERP, MRP, SCM, CRM andEcommerce modules.

3.5 CollabLand

CollabLand (collabland.gov.in), developed using Open SourceTechnologies, is a software for digitization and mosaicing ofsurvey maps for computerization of Land Records. It can handlea variety of survey systems, extending from the conventionalChain / Theodolite method to the modern Electronic Total

25



Station (ETS) system. CollabLand can generate maps ofindividual Land Parcels to Traverse and Mosaic maps, surveyedin a host of units of measurement. Besides, it can import mapsexisting in Shape files, and few other proprietary formats.

CollabLand follows a database based approach, there byensuring access to maps from anywhere at anytime. This furtherfacilitates integration of the cadastral maps with legacyapplications for ownership (non-spatial) information. Being thesoftware cost would be negligible, especially in the scenario ofa large scale roll-out requiring lots of installations. CollabLand iscurrently being used by states like Tamilnadu, Kerala andPuducherry.

3.6 Digital Archiving and Management

The rapid surge in the generation and dissemination of digitalinformation, in various formats, is a unique phenomenon of ourtimes. Digital objects are being created by governments, privatecorporations, authors, publishers, librarians, museum curatorsetc. in the form of text documents, photographs, images, audioand video footage. Therefore, the science of Digital Archivingand Management has evolved rapidly over the last decade or soand currently, cutting edge tools are available, for building digitalrepositories. Based on careful evaluation of the differenttechnology options, NIC, has identified Open Sourcetechnology, to provide solutions to other government

organizations/agencies. DSpace is being used currently, whichis a groundbreaking Open Source digital repository softwaretool which captures, stores, indexes, preserves andredistributes content in digital formats. Some major projectsundertaken, by the group, are Digitization of Rajya SabhaDebates, Digital Herbaria and Judis. Under the projectDigitization of Rajya Sabha Official Debates, The Upper Houseof the Parliament of India (Rajya Sabha) is developing an onlinerepository of Questions-Answers and Debates held during theRajya Sabha sessions and the first phase of the application waslaunched in Jan, 2010. The proceedings of the Rajya Sabha areconducted in English, Hindi and Urdu and are presentlyavailable in print format in the form of books from 1952 to thepresent. NIC has undertaken the task of archiving thesedebates using DSpace.

India's Virtual Herbarium (IVH) & Digital Herbaria (DH):TheBotanical Survey of India (BSI) under the Ministry ofEnvironment and Forests (MoEF), Government of India acts asthe custodian of the country's floral wealth comprising about45,000 plants spread over the entire country. It is proposed todigitize the photographs of these specimens for the purpose ofpreservation and provide access over the Internet. NIC is settingup a Digital Herbarium (DH) comprising an Imaging Studio aswell as complete repository of high resolution images withsearch facility, at each of BSI's 14 Herbaria, to cater to an in-house need for preservation of their collections, in digital form.Also, an Indian Virtual Herbarium (IVH) is being developed at acentral location with high speed Internet connectivity. DSpace isbeing used for capturing, storing and indexing of these


Digital Archiving and Management

CollabLand (collabland.gov.in)


specimens. Users can browse the specimen repository bybotanical name, family name, date of collection, etc. A Zoomfeature has been added to clearly view the image of thespecimen.

Judis is a digital repository application for the Supreme Court ofIndia with judgments of the apex court, High Courts and DistrictCourts readily available for search and reference. Therepository is currently being populated with data from the year2000 to present.

3.7 e-Granthalaya - Digital Agenda for

Automation and Networking of Libraries

NIC has a low cost solution e-Granthalaya Library ManagementSoftware (http://egranthalaya.nic.in) for automation andnetworking of libraries. The software installation base has goneup to more than two thousand libraries till date. Types ofLibraries covered under the project are Police and Prisonorganizations, Schools, Universities and Colleges Libraries,Public Libraries and Government Libraries. Jammu andKashmir and Tripura Government have adopted eGranthalayaand NIC technologies to automate and network all PublicLibraries in their states. To strengthen the libraries towardsmaking India a knowledge based society, eGranthalaya digitalagenda of NIC has been considered to be rolled out on a PPPmodel. NICSI has been assigned the role of empanellingagencies for rolling out of eGranthalaya.

3.8 Election Automation System (ELECON)

ELECON was implemented during 1989 General Election inBihar. Subsequently it was released during 1991 GeneralElections across the country. Over a period of two decades,ithas been established as a product to automate some of themajor activities during elections. The latest version, ELECON

9.0 has been designed to support all the requirements andguidelines of the Commission for polling party formation & itsdeployment with zero bias, in addition to the randomizedallotments of EVMs to the booths that confirms to the canons oftransparency regarding fairness of poll practices.

3.9 e-Lekha

e-Lekha is a prudent financial management application whichprovides an electronic payment and accounting informationsystem for the Civil Accounts Organization of the Governmentof India with the objective of improving efficiency and accuracyof the accounting process. Built in and around the COMPACTapplication running at Pay and Accounts Offices and otheroffline interfaces it provides a system of core accounting withintegration of daily, monthly and annual accounting processesfor near real time value added reporting and financial monitoring

27



Data Analysis for Successive Elections

Comparative Satisfaction Index



and control. e-Lekha is being used by all Civil Ministries of theGovernment of India covering 324 Pay and Accounts Officesand 47 Ministries / Departments.

e-Lekha is developed by the Accounts Informatics Division forthe Controller General of Accounts (CGA) to update andmonitor daily reporting of expenditure in sync with the budgetallotted to a ministry and its sub units and schemes. Thissoftware is positioned at the lowest level of accounting andhelps in optimum utilization of financial resources as well asfor monitoring social plan projects initiated by variousministries / departments of the central government. At thelowest level of this system, runs an application calledCOMPACT. This is a client-server application, which runs onservers in each Pay and Accounts Office and in the offices ofall the ministries across the country. Accounting personnel aregiven access to the COMPACT server, where they can recordthe expenditure of that particular office for that day. At the endof the day, a single tamper-proof file is generated from theCOMPACT system, which is then uploaded to the e-Lekhaserver using its Web based interface. In this way, e-Lekha getsall the daily fiscal data from each office across the country.Ministries can use this system to monitor their fiscal health forthe year, month or on a daily basis. They can even keep trackof which PAOs have submitted their daily reports to e-Lekhaand which are pending. They can also monitor how theirallocated budget is being used in various projects andschemes. Each ministry then submits the monthly accountthrough e-Lekha, which is then accessed and compiled byCGA at the Government of India level.

e-Lekha also facilitates an electronic payment gateway andItemized tracking for all Government payments through coreaccounting services on e-Lekha. It provides an interface for e-payments (NEFT/RTGS) digitally signed for process by agencybanks and electronic reconciliation through digitally signedelectronic scrolls. Necessary audit trails for all electronicpayments and reconciliation scrolls are built into the system.With the help of this project, monitoring the country's financialhealth has become very easy and a great degree oftransparency has been incorporated into the system.

e-Lekha has facilitated full integration of payment andaccounting functions. Monthly, Finance and Appropriationaccounts are prepared from a central database. The impact isfelt tremendously. There is timeliness in accounts preparationand submission - adhered to SDDS and annual accountsprepared within same calendar year; Accuracy of Accounts -online validation, no audit qualifications; Transparency ofPayment Process - bill pendency, tracking of bills, cheques;Management and online availability of Chart of Accounts of GOI(over 1 Lakh heads of accounts and their interrelationships, over70 Controller Codes, Over 500 PAO codes and over 6000 DDOcodes ) ;Transparency in Accounts - expenditures and revenues(27 Lakh Vouchers, 8 Lakh Valuables excluding Tax Revenue); Automation of Provident Fund Accounts - 5.16 Lakh GPFsubscribers; Computerisation of Pension Cases - 72000 casesin 2007-08; Single database for all Detailed Demand for Grantsof GOI - at all tiers, against over 100 Demand for Grants andassociated DDO wise allocations; Scheme monitoring - 1250Plan Schemes of GOI; Effective shared grants management -pension, public works etc.; Efficient Bank reconciliation - agencybanks and RBI - suspense balances reduction from Rs. 972.34Crores in 2000-01. to Rs. 338 Cr. in 2006-07.

3.10 e-Hospital

Hospital Management System called e-Hospital@NIC is aworkflow based ICT solution specifically meant for the hospitalsin Government Sector. An HL7 Development Framework (HDF)compliant and ISO/IEC 9126 certified end-to-end solution for


e-Lekha


managing processes and services in hospitals includingproviding tele-medicine services. It helps small to large sizehospitals to streamline patient care, hospital administration,ancillary services and clinical support activities.It is a patient-centric system rather than a series of add-ons to a financialsystem which is more prevalent in the private sector.

e-Hospital@NIC - consists of more than 14 core modules thatcovers major functional areas of the Hospital viz. Out PatientDepartment, In Patient Department, Casualty, Ward

Management, Operation Theatre Management, Birth & DeathCertification, Path Laboratory, Radiology, Blood Bank, Storesand Inventory, Accounts and related MIS Reports etc.

Each module could be implemented individually or be combinedto form an integrated system to suit any of the hospital's needs.NIC is providing expertise to implement this system in designingsystems for patient care delivery in fail-safe and 24x7 availabilityof services.

e-Hospital@NIC provides the benefits of streamlined

operations, enhanced administration control, improvedresponse to patient care, cost control and improved productivity.It reduces patient's waiting time by smooth flow of information

and provides housekeeping of medical records such as patient'shistory, diagnostic details and prescriptions by doctors. Itgenerates various MIS and statistical reports which giveinformation on common diseases prevalent in certain areas, thecatchments areas of the hospital, Hospital statistics in terms ofInpatients, outpatients, Diagnostic Services, Surgeries etc.

3.11 e-Payroll (CompDDO)

Accounts Informatics Division (ACID) of NIC has developeda Comprehensive DDO (CompDDO) package with a view toautomate the functions of the DDOs in various Ministries andDepartments of the Government of India, State Governmentsand Autonomous Bodies. The CompDDO Software coversthe major functions of DDOs i.e., Salary, Salary Arrears, DAArrears, Income Tax, Honorarium, Over Time Allowance,Bonus, Tuition Reimbursement, Contingency/Other Bills,CDDO Process and GPF Accounts Maintenance. Theapplication aims at increasing the operational efficiency ofDDO functions as an outcome of proper validations, speed,user-friendly interface. Security features and access to thesoftware for authorized users has been built in along withpredefined access rights to the users of the forms andreports of the application. The system has a Client/Serverapplication with Multi-user facility and Backup option throughsoftware.

29

e-Hospital@NIC

e-Hospital@NIC

Patient Medical Report



CompDDO is a full life cycle workflow application and the MISfeatures allow the users to maintain and generate all statutoryreports. It caters to the requirement of both Cheque DrawingDDOs (CDDO) and Non Cheque Drawing DDOs (NCDDO)including the cheque processing and issuing functions ofCDDOs. It is tightly interfaced with the "COMPACT" softwarerunning at Pay and Accounts Offices. All the different types ofbills, their schedules, pension cases etc. can be generated inthe electronic format through Comprehensive DDO packageand can be sent to PAOs for incorporation into COMPACT. Onthe other hand, all the administrative and accounting mastersalong with their budgetary provisions are incorporated in theelectronic format from PAOs through COMPACT applicationwhich prevents DDOs from misclassifying accounting heads inthe bills. The software also has electronic interfaces with otherexternal applications viz. Income Tax Department for generatingthe Form 24 and Quarterly report in electronic format. Thesoftware caters to all the five modes of payments viz. Cash,Cheque, Bank (Salary Account), Demand Draft and ECS(Electronic Clearance System).

It is estimated that currently over 400 DDOs are using theCompDDO package across various Ministries & Departmentsacross India. The figures are arrived at from the onlineregistered users that have downloaded the CompDDO softwarefrom the NIC provided link. It is envisaged and mandated thatthe CompDDO application requires to be used as a standardtool by all DDOs across India, approximately 6000 in numbers.

3.12 e-Office

e-Office has been designed in sync with the need for aneffective and transparent Governance and has beenconceived as the instrument for the Next GenerationGovernment. The vision of e-Office is to achieve asimplified, responsive, effective and transparent workingof all government offices. The product is developed as astandard reusable product amenable to replicationacross the governments, both at the central and thestate levels.

The key features of e-office are Government around a StandardArchitecture & framework, Standardize on a Single Product forreuse across the Government, Maintain security of the criticaland sensitive data, Inter/Intra Government Information sharing& Movement , Centralized file and work flow system. The mainservices offered are eFile, Knowledge Management System(KMS), eLeave, eTour, Personnel Information System,Collaboration and Messaging Services and Advanced Searchfunctionalities.

e-Office is based on Technology Neutral Open Architecture. Ithas Common Data Sets and Standards. It is Unicode Compliantwith support for local languages. It provides for Role basedaccess for authorization and Directory based authentication. Itincludes a Workflow manager and has an Organization levelcommon repository of user information for various services andapplications.

3.13 Government e-Procurement System ofNIC (GePNIC)e-Procurement is the process by which manual tenderingactivity is carried out using internet and associated technologiesin a faster and secure environment. NIC has developed ageneric e-Procurement System - GePNIC using open sourcetechnologies which can be easily be adopted for all kinds ofprocurement activities such as Goods, Services & Works byGovernment offices across the country. It aims at increasingtransparency and non discrimination amongst bidders, byallowing free access to tender documents, clarifications, securesubmission of bid documents online and access to online bidopening event to all bidders, from any place on 24x7 basis,through Internet. The system has been designed taking intoaccount the General Financial Rules (GFR) and tender rulesfollowed in various State Governments and also the CVCguidelines on tendering.

The major functionalities covered include: Registration ofGovernment officials & bidders in different roles using a validDSC, tender creation, publishing of tenders and corrigendum,




uploading the decisions of pre-bid meeting, online bidsubmission / resubmission / withdrawal as per the needs (whichare configurable across tenders), online tender opening,decryption of bid documents, uploading the evaluation details,and award of contract. eAuction Module is in the pilot phase.

Some of the salient features built into the system are facility foronline / offline payment of tender fee and Earnest MoneyDeposit (EMD), exemption of EMD, encryption of biddocuments submitted by the bidder at the client end, facility ofsingle / two / multi cover bid system, offline technical evaluation,generation of comparative charts for financial bids, uploading ofcommittee recommendations / evaluation summaries at eachstage of the tender process, publication of award of contractinformation, communication of 'Event Alerts' by email and/oralso through SMS to various stakeholders, status of each tenderat various stages and detailed MIS report module etc. Eachdocument uploaded into the system is digitally signed forauthentication purposes which introduces accountability on thepart of the stakeholders namely officials / bidders.

The application can be configured for use by an organization atits apex level, and at multiple subordinate levels, at whichtenders are independently floated. Bidder categories / classesare also configurable. The solution has strong in-built securityfeatures including two-factor authentication with DigitalSignature Certificates (DSCs) as per IT Act 2000, Usage ofSSL, role-based User Access and bid-encryption at client end,using PKI technologies. The solution has been initially securityaudited by two independent agencies. Periodic security auditingby CERT-in empanelled agencies is regularly being carried out.

GePNIC has been implemented successfully in the StateGovernments of Odisha, Tamil Nadu, West Bengal, UttarPradesh, Haryana, Chandigarh UT , Jharkhand, Govt. of NCT ofDelhi, Himachal Pradesh, NICSI, Mahanadi Coalfields Limited(MCL), Sambalpur a Public Limited Organisation, PWD Punjab,Visakhapatnam Port Trust, Tripura, Uttarakhand and Rajasthanand Directorate General of Supplies and Disposals (DGS&D). Itis also being implemented for procurements under PradhanMantri Gram Sadak Yojana (PMGSY) of Rural DevelopmentMinistry in 21 states, covering some of the North Eastern states.Around 1,25,286 tenders, worth over Rs 157698.21 Crores,

have been processed successfully till 30th April 2012. Ministryof Commerce and Industry, Department of Commerce hasdecided adoption of NIC's e-Procurement System inGovernment departments of 23 states through the Mission ModeProject (MMP) on e-Procurement. Under this, ten states will becovered in the first phase of the project during the year 2011-12,and the remaining thirteen states in the subsequent year 2012-13. States/UTs such as Jammu & Kashmir, Kerala, Maharashtraand Puducherry are in the pipeline to start using the solution.

The eProcurement implementation is carried out with thesupport of NICSI to facilitate the implementation / rollout of theGePNIC solution in a quick and effective way, which includessupport for handholding, training and establishment of helpdeskfacilities as per the needs of user department, on payment ofcharges as per the NICSI empanelment rates.

3.14 Instant Money Order (iMO)Department of Posts launched instant money order service in2006. This service gives speed, mobility, safety and reliabilityfor domestic money transfer through Post Offices (iMO Centre)between two resident individuals in Indian territory from Rs1000/- to Rs 50,000/-. Presently it is running from 9000 PostOffices across the country and further expansion is going on.Given the instant nature of transmission of money, iMO tariff is

31


http://indiapostimo.gov.in/nic


very reasonable and is cheaper than normal money order foramount exceeding Rs. 3000/-. The system also facilitates onlinepairing of transactions (Booking & Payment). Trend analysisand forecasting is possible which helps the management inplanning and decision making.

3.15 National Portal of India

National Portal of India (http://india.gov.in) provides a one stopsource of Government information & services both in Englishand Hindi and it acts as a single window Gateway to over 7000Indian Government websites. This G2A (Government to All)portal caters to all services i.e. G2G, G2C, G2B, G2E and isoperational since 10th November 2005. Citizens can accessinformation on diverse aspects and topics, as well as onlinecitizen services across sectors and government departments.Thus the Portal has led to a faster and efficient access togovernment information and services in a unified manner. ThePortal has also proven to be an effective medium for theparticipation of common citizens in the process of governancesince they are encouraged to voice their opinion on a number ofnational issues, participate in online discussion forums andprovide feedback on important matters as in the case of SixthPay Commission, CIC Online, NGO partnership, OnlineNational Testing Scheme etc.

Portal Content Framework, (http://india.gov.in/cfw) has beendeveloped to ensure that the contributors, belonging to anyconstituent of the Government at any level, contribute content ina pre-set standardized format through a CMS. Web RatnaAwards have been institutionalized to promote exemplary e-Gov Initiatives in Web, undertaken by Ministries/ Departments/States instituted under the eight categories of Citizen CentricService, Public Participation Initiatives, Outstanding WebContent, Innovative Use of Technology etc. The portal isCompliant to National & International standards with ISOcertification against Quality Characteristics-functionality,reliability, usability, efficiency, maintainability & portability,Website Quality Certificate Level 1. The Portal also complieswith priority 2 (level AA) of the Web Content AccessibilityGuidelines (WCAG) 2.0 laid down by the W3C.Since its launch,india.gov.in has been duly recognized at national andinternational forums. Apart from being awarded the ISOCertification for Software Product, it has received a number ofawards.

3.16 NREGASoft

Government of India through National Rural EmploymentGuarantee Act 2005 aims to provide for enhancement oflivelihood security of the households in rural areas of the countryby providing at least one hundred days of guaranteed wageemployment in every financial year to every household whoseadult member volunteers to do unskilled manual work.NREGAsoft (http://nrega.nic.in) is a workflow based,transaction level, local language enabled MIS that has beendeveloped for MGNREGA. to facilitate online monitoring anddecision making process during the coordination &implementation of NREGA scheme across the country Thesystem provides G2G, G2B, G2C, C2G services through theportal. Presently the system has around 11 crore job cardshaving names of around 24 crore workers and the details ofwhen they demand jobs ,when and which worksite is allocatedto them and when they have actually worked on the worksiteand the amount they earned. The system has been designedto overcome the barriers of internet connectivity, language and


http://india.gov.in



illiteracy. It makes available all the documents like Muster Rolls,registration application register, job card/employmentregister/muster roll issue register, muster roll receipt registerwhich are inaccessible to public otherwise. It has beenimplemented in more than 34 states/UTs.

3.17 Online Admission Counseling System

"e-Counseling" is a web based application package for onlineadmissions. The system aims at streamlining the admissionprocesses in all phases like Examination, Counseling and postCounseling in the Technical and Academic Institutions acrossthe country. The system is being used by All India EngineeringEntrance Examination (AIEEE) under Ministry of HumanResource Development, Government of India since 2003 foradmission in various NITs and Deemed Universities.Subsequently various State Governments viz. Uttar Pradesh,Haryana, Punjab, Rajasthan, Kerala, Andhra Pradesh, Govt. ofNCT of Delhi, Uttaranchal, Odisha, Gujarat have started usingthe system for admission in various Technical/Academiccourses like, Engineering, Medical, B.Ed, MCA, MBA,Polytechnics etc. National Council of Hotel Management, underMinistry of Tourism have adopted the system since last twoyears for admission in Bachelor of Hotel Management andHospitality courses in various Institutes of Hotel Management inthe country. As a part of the process some of the examination

boards like AIPMT, AIEEE, Odisha, Chandigarh etc are alsousing the system for on-line Application Form submission forEntrance Examination which is linked to the e-payment gatewayfor fee submission etc.

The project aims at Standardization & streamlining of admissionprocesses, providing 100% Transparency in the admissionprocesses, Avoids overlapping of multiple examinations atmultiple locations, Reduces physical, mental stresses &financial burden on candidates due to travel involved in reachingout to different locations. The allocation of seats is carried out asper the merit, reservation policies and choices exercised by thecandidates.

3.18 Online Scholarship Management System(OSMS)The web based software for Online Scholarship ManagementSystem (OSMS) for Merit cum Means based scholarship ofMinistry of Minority Affairs has five distinct modules. These are:-(i) Student Module (ii) Institute Module (iii) District/RegionalModule (optional) (iv) State Department Module and (v) CentralModule

The 'Institute Module' of the software was made live from 01stMarch, 2011. The site can be accessed through URLhttp://www.momascholarship.gov.in. The 'Student Module' ofthe software has been made operational from 15th April, 2011.Students can apply online for the Merit cum Means scholarship.Online applications will show up in the inbox of the institutes.Only Institute registered/approved with State Authorities are

33


Work Flow of NREGA


http://www.momascholarship.gov.in


allowed the facility of online scrutiny. After the scrutiny processby institutes, states will be able to generate merit list based onthe targets given to respective states. After generation of meritlist, states would be able to send proposal to the Ministry ofMinority affairs. Online Scholarship Management System(OSMS) for Merit cum Means based scholarship of Ministry ofMinority Affairs is being implemented in all the 35 states/UTs.

3.19 PlanPlus

PlanPlus (http://planningonline.gov.in), a software underePanchayat MMP is designed to simplify and strengthen thedecentralized planning process based on participatoryapproach. It enables preparation of District as well as SectoralPlans, in harmony with the guidelines for decentralized planningissued by the Planning Commission. PlanPlus accommodatescustomizable workflows to suit state specific requirements. Asthe Plan, under development, moves along with the workflow,all the agencies participating in the preparation of Plans cantransparently work in their respective area, leading to thegeneration of an Integrated District Plan. PlanPlus has beenadopted by more than 70,000 planning units across the country,amounting to approximately 70% adoption. It utilizes opensource technologies and has been implemented in more than15 states.

3.20 Panchayati Raj Institution AccountingSoftware (PRIASoft)

PRIASoft (http://accountingonline.gov.in), a software underePanchayat MMP, aims to keep track of all the in-flow(Receipts) and out- flow (Payments) of the PRIs. It not onlyfacilitates maintenance of accounts under Model AccountingSystem (MAS), but also ensures monitoring of allocatedfunds, expenditure incurred, inter-PRIs transfers/advancesand automatic generation of desired reports, registers andother financial information just by making basic transactionentries from the vouchers. PRIASoft is a CentralizedAccounting Software intended for use by all the three levels

of Panchayats viz., District, Block and Village Panchayat.The software, apart from making the process of accountingsimple and easy (necessarily due to lack of trainedmanpower at this level) for the panchayats, also ensuresbetter financial management, transparency andaccountability of the panchayats leading to the following two-fold advantage:

• Enhanced credibility of Panchayats which would inducegreater devolution of funds to Panchayati Raj Institutions.

• Enhanced ability of higher authorities to track the flow andusage of funds and accordingly decide on subsequentreleases.


http://accountingonline.gov.in

For further details, please contact:[email protected] or [email protected]

http://planningonline.gov.in


PRIASoft is based on open source technologies and isimplemented in more than 15 states.

3.21 National Panchayat Portal (NPP)

Panchayat as a Local Self Governing body needs a web identityof its own and would also like to share and exchangeinformation with all stakeholders that are part of Panchayati Rajsystem viz. other panchayats, State PR departments andMoPR. National Panchayat Portal (NPP)(http://panchayat.gov.in), a system under ePanchayat MMP, isdesigned to be a versatile front-end for citizens to access theinformation & services provided by the Panchayats on theirdevolved responsibilities.

It is a web-based content management and content exchangeframework that generates and maintains dynamic web sites forentire Panchayati Raj System in the country, including Ministry ofPanchayati Raj (MoPR), State Panchayati Raj Departments (35),District Panchayats (560), Intermediate Panchayats (6096) andVillage Panchayats (2,32,000) in the respective local languagesand interlink all these web sites to enable information exchangeamong them.

Being the front-end of each panchayat, each NPP site wouldalso act as a single common gateway to all other panchayatapplications, which are under development as part ofPanchayat Enterprise Suite (PES) using single-sign on. 24States have already adopted NPP and many more states are

likely to become part of National Panchayat Portal in the nearfuture.

3.22 Area Profiler for Panchayat

This is a web based application for maintaining acomprehensive database on Panchayat Profiles which includes:

• Demography, Geography, Education, Health, DrinkingWater and Infrastructure details of all Panchayat at eachtier of the panchayat (ZP/BP/GP).

• Family Register at Village Panchayat Level.

• Election and Elected Member Details at each tier(ZP/BP/GP)

• Details of Panchayat Officials working at each tier(ZP/BP/GP)

• Standing Committee and Its member details at each tier(ZP/BP/GP)

• Details of panchayat election, wards, seats reservationpattern.

Major states in the database are Maharashtra, Punjab, Gujarat,Tripura, WB, Andhra Pradesh, Kerala, Himachal, UP,

35



http://panchayat.gov.in

Area Profiler for Panchayat


Uttarakhand whose elected members data and otherinformation can see online.

3.23 Sarathi / Vahan

The Ministry of Road Transport & Highways has been facilitatingthe process of computerization of approximately 1000 RoadTransport Offices (RTOs) across the country. The objectives ofthe Transport Project were to create/develop standardschema/datasets for all RTOs across the country, computerizeand connect all RTOs across the country, develop andimplement standardized software for Driving License (DL) &Registration Certificate (RC), issue smart card based DL & RCand establish the State Register and National Register.

The activities involved are as follows:

• About 1000 of RTOs across the country were targeted to becomputerized. This broadly includes the provisions forHardware, LAN Networking, Software Customization &Installation, and Training of Employees etc. For this purposestandard software called VAHAN for Registration Certificateand SARATHI for Driving License has been developed byNIC and is being implemented across the country.

• RTOs across the country are being connected withNICData Centre through VPN/BB/Leased Line to supportdata transfer between individual RTO and StateRegister/National Register.

• The information captured at the RTO level goes to the StateRegister. The State Register acts as a repository at thestate level providing information to State Transportdepartment, RTO, automobile dealers, police departmentand other G2C services. Data from the state registers willflow to the National Register. Selected information hasbeen envisaged to be captured at the national level. TheNational Register acts as a central repository of all crucialdata / information. This will also enable users to avail theservice on "Anywhere Service" basis. In addition to the

above, National Register will also act as a selective backupof state level repository. National Register will provideinformation to DoRTH, RTO, inter-state check post, policedepartment and other G2C services.

• Software for Replication and Services for the State Registerand National Register has been implemented.

The services provided for Registration Certificate are Payment ofTaxes and fees, application for issuance of National goodspermit, Application for No Objection Certificate (NOC)/Clearance Certificate (CC), Document Authentication/Verification at Inter State Check Posts, Information on Vehicleownership detail, tax due date, vehicle fitness due date,Application status tracking, etc. The services provided for DrivingLicenses are application for Issue of License, application forservice on existing license, Slot Booking for Learner LicenseTest, Information on Driving license details, status of the drivinglicense, application status, fee payment details, etc.

Presently 96% of RTOs across the country have beencomputerized. These RTOs are connected to NIC Data Centrethrough the VPN/BB/Leased Line. State Register has beenestablished for all the states and 90% of the data of the RTOscomputerized has been replicated to the State Register.National Register has been established in Centre of Excellencefor DL & RC, NIC Hyderabad and till now 30 of 35 StateRegisters data has been replicated to National Register.Issuance of Online National Permit across the country has beenlaunched in Sep 15, 2010.West Bengal has started onlinepayment services for Vehicle Taxation and other citizen centricservices.

3.24 TreasuryNET

The Web based software was developed for the FinanceDepartment to computerize accounting for accuracy and speedat PAO, Treasury and sub treasuries and provide MIS.Continuous efforts were taken to adopt emerging technologyand meet the following challenges.




• Continuously changing user requirements

• Business process re-engineering

• Software maintenance, and interoperability with otherapplications,

• Interoperability with other agencies for exchange ofinformation and services,

• Better e-governance services.

The system has evolved from the stand alone compilationmodule to the web based system incorporating the work flow ofbills, generating accounts for AG and facilitating the electronicpayment like ECS, EFT etc.

The system is successfully implemented in Manipur,Meghalaya, Arunachal Pradesh and Jammu and Kashmirtreasuries; it was also customised for fiscal transactionprocessing for PWD department of Meghalaya.

3.25 Virtual Post Office (e-Post Office)

India Post has launched its e-Commerce portal, the "e-PostOffice" https://www.epostoffice.gov.in in 2011 to enablecustomers to transact postal business any time and fromanywhere using either debit card or credit card over internet.

Currently e-Post Office offers the following services:

• Electronic Money Order (eMO)

• Instant Money Order (iMO)

• Sale of Philatelic Stamps

• Postal information

• Tracking of Express and International shipments

• PIN Code Search

• Registering of feedback and complaints

It is proposed to make e-Post Office more inclusive by makingavailable other services like payment of Postal Life Insurancepremium, sending ePost, etc.

3.26 Value Added Tax (VAT) Soft

Value Added Tax (VAT) is a major source of income for thestates. Computerisation of VAT processes in the past few yearshas led to manifold increase in collections. It has also led toimprovement of internal efficiency of the department. Thecomputerized VAT system provides the following functionalitiesto provide better services to the business community efficiently

37



https://www.epostoffice.gov.in

TreasuryNET


with greater transparency:

• Electronic registration of dealers

• Electronic filing & processing of returns

• Electronic processing & clearances of refunds

• Electronic payment of taxes

• Electronic audit of dealers

• Electronic assessment of dealers

• Electronic scrutiny of returns

• Electronic appeal of assessment order

• Online dealer ledger

• Online issuance of statutory forms

• Facility to dealer to obtain various online informationservices

• Codification of list of items based on HSN code

• Electronic compilation of various reports such as taxcollection etc.

• e-Tax Deduction at Source

Value Added Tax (VAT) Soft


• Waybill information

• Transit document processing and tracking

• Management Information System

• Penalties, Recoveries and Vigilance cases

The States where NIC is working with the State Government for

VAT computerization are Haryana, Karnataka, West Bengal,Meghalaya, Sikkim, Bihar, Uttaranchal, Tamilnadu, UttarPradesh, Goa, Jharkhand, Dadra Nagar Haveli, Daman & Diu,Puducherry, Chhattisgarh, Tripura, Mizoram, Manipur,Arunachal Pradesh, Nagaland.

39



04

NATIONAL e-GOVERNANCEPROJECTS

C H A P T E R

04


NIC is implementing a majority of the mission mode e-Governance projects such as Immigration, Visa, ForeignersRegistration and Tracking (IVFRT) System, National LandRecords Modernization Programme (NLRMP), Transport,Treasury Computerisation, Value Added Tax (VAT), Agriculture,India-Portal, e-Courts, e-Districts etc. NIC also lays frameworkand designs systems for online monitoring of most of the centralgovernment schemes like MG-NREGA, Integrated WatershedManagement (IWMP) etc. The status of implementation of suchprojects and other national projects like Mother and ChildTracking System (MCTS), mFMS, Employee Provident FundOrganisation (EPFO) Project, Integrated Disease SurveillanceProjects (IDSP) etc. is listed in Table 1.

4.1 Advertisement Automation System forDAVP

DAVP informs and educates people about government'spolicies and programmes and motivates them to participate indevelopmental activities, through its various vehicles ofcommunication viz. advertising in audiovisual as well as printmedia, printed publicity, exhibitions, outdoor publicity and massmailing. As DAVP's business grew several times during theperiod 2001-2007, it was decided to automate its entirebusiness processes i.e. empanelment of newspapers, TV andradio stations and other agencies; release of advertisementbusiness, transmission of designs, billing, payment andmaintenance of accounts of DAVP and its clientministries/departments. Accordingly, a complete system wasdesigned in January 2010 after incorporating some processreengineering and change over from manual mode was effectedwithin three years. All media plans of DAVP are now beingprepared via the NIC Media Planning software, advertisementreleases, bill submission and processing is automated and allpayments are through NEFT.

Software for Print advertisement and audio visuals wasdeveloped in first phase. Earlier publishers/agencies used tovisit DAVP to get their RO (Release Order) and design of theadvertisement, submit their bills and take their payments. Afterdevelopment of software, they don't need to visit DAVP andget the requisite information online. Also the distribution ofadvertisement business is through software hence everyone

gets equitable opportunity to receive the advertisements.DAVP can monitor the business data on a real time basis andcan take corrective measures if required, to release thebusiness fairly and as per policy by maintaining completetransparency. Newspapers get SMS alerts whenever there isan advertisement for them so there is no chance of missingadvertisements. Software for empanelment has extended thetrue benefits of e-governance to newspapers, audio-videochannels, community radio stations, outdoor agencies.Software for Outdoor Publicity has made the process ofmaking media plan and Release Order easy and transparent.Bulk SMS Media Planning and Release Order ViewingSoftware is also implemented. Unicode data for Hindi SMS isenabled.

In the second phase, similar strategy was adopted for releaseof audio-visual campaigns and outdoor publicity campaigns toradio/TV channels and subsequently to outdoor agencies.Simultaneously, online bill submission and bill processing wasdeveloped such that the module had seamless dataconnectivity with media planning, release of advertisementsand accounts status of client ministries/departments. Thepayment module was developed to enable 100% paymentthrough NEFT system. The empanelment software wasdeveloped for faster processing of applications, reduce theerrors of manual data entry, instant communication ofapplication status and providing transparency. 5767Publishers, 534 Telecast/Broadcast agencies, 4576 theatresand 205 Outdoor Publicity agencies are using this software.NIC has replicated this software for Govt of Odisha,Maharashtra and Andhra Pradesh.

Scope of Services/ Activities Covered

• Issuing of Release Order to Publishers, Channels, Radiostations, Theatres, Outdoor wings.

• Distribution of advertisement matter (design) to printpublishers, radio channels, Bulk SMS agencies andoutdoor agencies.

• Online Bill submission by Publishers, Channels, Radiostations, Theatres, SMS agencies.

4 I NATIONAL e-GOVERNANCE PROJECTS

NATIONAL e-GOVERNANCE PROJECTS

• Automated Bill Processing for Publishers, Channels, andRadio stations.

• No cheque payment to any stakeholder. All paymentsthrough NEFT.

• Equitable distribution of advertisement to Publishers andceiling based system through Automated Media listgeneration software.

• Online empanelment of Publishers, Channels, Radiostations, Community Radio stations, Digital Cinema,Outdoor Publicity agencies.

The software has resulted in enhancement of efficiency, costeffectiveness, and transparency of process, besidesconvenience for DAVP users.

4.2 Agricultural Informatics andCommunication Network (AGRISNET)The project aims to strengthen extension services and provideadvisory services to farmers using ICT tools, develop DecisionSupport Systems and Databases, and improve dissemination ofInformation on Government Programs and services, agriculturalresources and technology. Project components includedevelopment of e-governance Applications and Portals in locallanguages, Capacity Building through Human ResourceDevelopment, Establishment of Networking Infrastructure andComputing Infrastructure. It is being implemented in WestBengal, Assam, Odisha, Meghalaya, Mizoram, Uttar Pradesh,and Karnataka.

4.3 Agricultural Schemes MonitoringManagement Information Systemsseveral web based systems have been developed and

implemented for monitoring physical and financial progress ofvarious schemes of the Department of Agriculture and Co-operation. These schemes are generally implemented throughthe state level agriculture/horticulture departments who areexpected to regularly report the progress made under variouscomponents of respective schemes. The web applicationsdeveloped under this category include: Monitoring Systems forRashtriya krishi Vikas Yojana (http://rkvy.nic.in), National FoodSecurity Mission (http://nfsm.gov.in), National HorticultureMission (http://nhm.nic.in), Macro Management in Agriculture(http://macrormgmt.dacnet.nic.in), National WatershedDevelopment Project for Rainfed Areas (http://rfs.dacnet.nic.in),River Valley Project & Flood Prone River(http://nrmmonitor.dacnet.nic.in), National Bamboo Mission(http://nbm.nic.in), Horticulture Mission in NE &HimalayanStates (http://tmnehs.gov.in), Agricultural MarketingInfrastructure, Grading and Standardization(http://amigs.dacnet.nic.in), AGMARK Certification Programme(http://agmarkweb.dacnet.nic.in), Retail Prices MonitoringSystem (http://dacnet.nic.in/rpms), Farm Mechanization(http://mmafm.dacnet.nic.in), Drought Management InformationSystem (http://droughtmis.dacnet.nic.in), and ExtensionReforms (http://extensionreforms.dacnet.nic.in)

4.4 AWAASSoft for Indira Awaas Yojana

AWAASsoft was launched in August 2010 as an e-governancesolution for Indira Awaas Yojana which is a flagship schemeof the Ministry of Rural Development where financial assistanceis provided to the poor in the rural areas to construct houses.It is a Centrally Sponsored Scheme with state share andimplemented through the Zilla Parishads/DRDAs with an annualtarget of around 30 Lakh houses with a central budget of Rs10,000 crores. The present per unit grant is Rs 45,000 and Rs48,500 respectively for plain and hilly areas for construction ofnew houses. There are few other minor schemes also viz. up-gradation, contingency fund, credit cum subsidy, Homesteadschemes, special package etc. AWAASsoft is a transactionbased web enabled MIS with several modules viz. target setting,beneficiary management, Inspection and verification of houses,

43





finance, convergence, personal, grievance etc. The variousstake-holders using this software are Gram Panchayat, BlockOffice, DRDA/Zila Parishad, Rural Development Department ofState Governments/ UT Admins, Ministry of RuralDevelopment, Financial institutions and beneficiaries . It is asingle window interface for all stake holders with local languagesupport, workflow automation, record keeping, accountingmanagement etc. It has been integrated with BPL Censusdatabase. In order to make the system transparent, severaltransaction based reports are made available in public domainand then beneficiaries can check their status in the MISthrough their unique IDs. The Indira Awwas Yojana programmeis implemented in all States/ UTs of the country except Delhiand Chandigarh. The AWAASsoft MIS has been implementedin all States/UT except Delhi, Chandigarh, Karnataka andAndhra Pradesh. Till date, around 20 lakh beneficiary detailshave beep uploaded in the system.

4.5 Census of Minor Irrigation

The system for Census of Minor Irrigation (http://mowr.gov.in)has been designed to facilitate the development planning ofMinor Irrigation schemes at micro level - Village, Block, District

and State level. The system covers 20 million Minor IrrigationStructures in the country. The Minor Irrigation schemes includeDug wells, Shallow Tube wells, Deep Tube wells, Surface FlowSchemes and Surface Lift Schemes. The system has resultedin strengthening the decision-making in the management ofwater resources. It provides information based on pre-definedqueries with an improved Management Information System.Online Analytical Processing System and Data Visualizationhave been developed along with models for discovery of patternamong data. The outcomes include efficient planning anddecision making for development of Water Resources throughconsistent and consolidated information and Prediction ofirrigation potential created and utilized.

4.6 Centralized Public Grievance Redressand Monitoring System (CPGRAMS)

In accordance with the Government's initiative to enable thecitizen virtually reach the concerned office to lodge a complaint;the Public Grievance Portal was implemented for CentralGovernment ministries/departments/organizations in June 2007The interface for the President Secretariat has been developedand has been integrated with CPGRAMS. Similarly, the lodgingof pension grievances and integration with CPGRAMS has alsobeen implemented. This helps the PGOs to view the grievancesof these organizations on their desk. Once the grievance isreceived by the PGO of the ministry/department, thesegrievances are available to the PGOs in their 'Operational Desk'as new grievances. The PGO may click on the Registration No.



http://iay.nic.in

http://mowr.gov.in/micensus


to get the details of the grievances.Based on the grievancedetails, the PGO may take action either to keep it withhimself/herself for action or forward it to the subordinate officefor necessary action or may close the case if the informationprovided is inadequate. Similar action is being taken by thesubordinate offices.The action taken report (ATR) is reviewedbefore closure of the grievance.

State CPGRAMS has been developed and implemented in thepilot states of Haryana and Odisha in July 2010. It hasprivileges for state secretariat as well as for districtadministration.

Employees' Provident Fund Organization(EPFO) manages theprovident fund deposited by various private entities. The officehas 140 Sub-regional offices spread across the country.Companies deposit the PF in the respective RPFO of theemployer's registered office. Whenever an individual changeshis employer, there is a possibility of transfer of funds from oneSub-Regional Office(SRO)/RO to another SRO/RO of EPFO.The subscribers of EPF face lot of problems in connection withtransfers and withdrawal. EPFO Grievance ManagementSystem was developed and implemented in May 2010 to enablean efficient lodging/management of EPF-related grievances bythe concerned EPF subscribers/Establishments and facilitate animproved service delivery in redress of such grievances.

4.7 Centralised Web Based Port CommunitySystem (PCS)

At the instance of Ministry of Shipping, Indian Ports Association(IPA) has taken the initiative to establish a centralized/uniformPort Community System(PCS) covering all its major ports, as apart of its collective, collaborative and co-operative approach toEDI implementation, for the benefit of all the members of theIndian Port Community. PCS is an e-Commerce initiative of themajor ports aimed to integrate the maritime processes acrosslogistic chain. PCS is a comprehensive, highly secureextensible and scalable solution integrating seamlessly thetrade community, Ports, Banks and Government Agencies. The

project provides single window Integrated ICT environment tofacilitate seamless and efficient exchange of Informationsecurely among the stakeholders of twelve major ports of India.The system facilitates secure exchange of EDI messages usingmultiple formats (UN-EDIFACT, XML, and Proprietary) andmultiple protocols (HTTP, HTTPS, SMTP, AS2, SOAP etc.).PCS provides cargo/container "track and trace" facility and alsomeets the MIS requirements of the ports.

The project is being implemented at all 12 Major Ports on thecountry's coastline and now it is being extended to other non-majorports of India. The project integrates all the major stakeholdersincluding ports, shipping lines/agents, importers/exporter/customhouse agents, banks, stevedores, Railways, CONCOR, CFS,Main line operators, customs, PHO, MMD etc.

4.8 Common Integrated Police Application(CIPA)

CIPA was developed for automation of the Police Station levelfunctioning from the point of view of provisions in the CrPC.CIPA is aimed at automating the Processes (workflow) of PoliceStations, with an objective to capture all data related to crime &criminals and improve efficiency of the Police Stations. NIC hasundertaken design & development of the 2-tier (Client-Server)Software in JAVA, with built-in multi-lingual Indian languagessupport which has been deployed under Open Source Software(OSS) environment viz. LINUX (OS), PostGreSQL (RDBMS),Open Office (Office automation software) etc. Mechanism has

45


Centralised Web Based Port Community System (PCS)



also been provided for the Local customization requirements atstate level. CIPA has been rolled out at 4000+ Police Stationsacross all the States/UTs. Consolidation of the Police Stationsdatabases at the State level has been implemented in TamilNadu, Puducherry and Delhi.

CIPA facilitates automating the following functionalities at thePolice Stations:

• Registration of Cases e.g. FIRs, Missing Persons, UIDBs,NCRs etc.

• Developments during Investigation e.g. Arrests, Seizures,Charge sheeting etc.

• Developments during Prosecution e.g. Hearing in Courts,Summons/Warrants etc.

• Maintaining Records of Criminals and Gangs.

• Generating various statutory Registers require to bemaintained by the Police Station, and Periodic statements to be sent to the higher levels.

Crime & Criminal Tracking Network and Systems (CCTNS)Scheme has now been conceptualized and the scope of workunder the Scheme includes implementation of the CIPASoftware in the remaining Police Stations, transmission &consolidation of the Police Stations Databases at a Centrallocation (State Hqrs.) for effective use and sharing of

information and expansion of CIPA to cover Traffic, Law andOrder, Intelligence & Security, Police Station Management, etc.

4.9 Communication Plan for ElectionTracking (ComET)A perfect Communication Plan is essential for effectiveElection Tracking. ComET enables micro-management ofelections, concurrent tracking and evaluation of issues andmid-course corrections. ComET is implemented tocomputerize communication details of all the polling stationsof the country for efficient election tracking. ComET is asearch enabled database of polling station levelcommunication contact points for focused tracking on thepoll day. The Plan operates through a well structured multi-layer Communication Teams (CTs) at ARO (Assemblysegment level), DEO (District Level), CEO (State Level) andECI (National Level). It creates a huge 'psychologicalpresence', builds confidence in field election functionariesand helps the prioritization for intervention at the moment ofcrisis. Communication Teams have clear demarcation ofgeographical areas and communication-relatedresponsibilities geared to quick crisis resolution andgrievance monitoring and information flow.

ComET was first implemented in Madhya Pradesh during 2008


Common Integrated Police Application (CIPA)

Communication Plan For Election Tracking-ComET


State Assembly Elections. In 2009, during General Elections toLok Sabha, it was rolled out to cover all States/ UTs.

4.10 Community Information Centres (CICs)ProjectThe Community Information Centres (CICs) project of theGovernment of India, launched on 17 August, 2002, is one ofthe world's largest Telecentre initiatives. It has beenimplemented with an aim to take the multifarious benefits of ICTto the grassroots in the relatively remoter and less developedregions of India. CICs have already been established in 555Blocks of the eight North Eastern states of Arunachal Pradesh,Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim andTripura. 135 CICs have also been set up in the state of J&K.

The project goals were to set up ICT Infrastructure at the Blocklevel, to provide Web Access and Internet Services such as e-mail, Market Access, Access to Socio-Economic Databases.Other services offered are e-learning (Computer Aided LearningProcesses), e-medicine and e-consulting, e-governanceapplications, Government to citizen (Citizen Centric) services,Weather Information etc. It was envisaged that the CICs wouldcreate IT awareness among local people, conduct ComputerTraining Programmes and disseminate Notification on Tenderand e-employment Notification.

Each Centre is equipped with computer communicationsequipment: a Server and five Clients connected to a VSAT onLocal Area Network (LAN). A TV has also been provided foredutainment purposes. The CIC infrastructure is depicted

pictorially below. Each CIC has two Operators for managing itand providing services to the public.

The CICs provide some Basic services which include Internetbrowsing, e-mail, Printing, Data entry, Word processing andTraining for the local populace on fundamentals of computers.In addition, a large number of CICs offer several services with agovernment to citizen orientation.

e-Suvidha is a one stop service facilitation window applicationwhich has been developed by NIC and implemented in the CICsin the North East. This Web-based application enables citizensto submit requests for government services and to monitor thestatus of their applications. e-Suvidha also provides thegovernment officials, responsible for providing services, with atool to monitor the status of applications being processed bytheir offices.

The CIC at Nyoma, Leh, J&K at 13,772 ft above sea level is thehighest cyber café/Internet kiosk in the world. Another one atNathu La, Sikkim at 13, 600 ft is strategically located to facilitateIndo-China trade as the route has recently been opened after along passage of time. The CICs have helped to accelerate ITusage in the rural areas of the North Eastern states of India andJ&K. Internet is now emerging as the principal medium ofcommunication for every state.

Some of the more popular usages have been careerguidance and distant learning opportunities, onlineadmissions at various educational institutes, results ofvarious examinations, online railway reservation booking andstatus, email and chat, TV viewing for entertainment andinformation, access to exam results, citizen centric services

47


CIC at Nyoma, Leh

Community Information Centres (CICs) Project


and access to government departments. The establishmentof CICs has helped bridge the digital divide between theNorth East and J&K and the rest of the country. Although,CICs charge nominally for services provided, the revenuethus generated is, in some cases, not enough to even meetday-to-day running costs like those for paper and otherconsumables, electricity bills etc. Depending on the locationof the CICs, however, some of them are able to evenpurchase additional equipment like color printers, scannersetc. It is the remoteness/centrality of the CIC site and theconsequent paying capacity of the user that determines theamount of income generated. However, in view of theenduring salutary social impact of the project it is felt thatfinancial sustainability is not of key relevance.

4.11 Computerisation of Central GovernmentHealth Scheme DispensariesCentral Government Health Scheme (CGHS)(http://cghs.nic.in) provides OPD facility through theDispensaries (Wellness Centers) and first aid posts to theCentral Government Employees and Pensioners, MPs, Ex-MPs, Judges of Supreme Court and High Courts, Journalists,etc. It also provides referral facility to its members inspecialized hospitals and diagnostics centers authorized byCGHS for IPD treatments and diagnostics purposesrespectively. Central Government Health Scheme (CGHS)caters to approximately 32 lakhs beneficiaries across 24 cities.The operations in CGHS Delhi have been totally computerized.The system is aimed at providing computerized environmentfor registration, prescription, issue of medicines, indents,stores, lab etc, thereby improving the quality of health servicesand minimizing the overall service delivery time to the CGHSbeneficiaries in a typical Wellness Centre (OPD) environment.The transparent system enables the CGHS to take timelydecisions on inventory management, patient management etcusing various MIS and statistical reports.

4.12 Computerisation of Central HerdRegistration Scheme (CHRS)

The objective of CHRS is to find superior quality of cattle andbuffaloes among Indian breeds. The software application hasbeen developed for registration and monitoring of elite cow andbuffalo breeds of national importance which will help inproviding incentive to livestock farmers for rearing. The softwareis operational in four CHRS locations at Rohtak, Ajmer,Ahmedabad and Ongole.

4.13 Computerisation of Agriculture Censusand Input Survey Agriculture Census and Input Survey (http://agcensus.nic.in) isa large scale, periodic operation for collection and derivation ofquantitative information about the structural aspect ofagriculture in the country. The data is collected once in a fiveyear according to different size classes of operational holdings,social groups and gender. Computerization process involvesDigitization, Validation, Processing and Report Generation ofdata collected under three phases of Agriculture Censusoperation. In Phase-I (T1) the data is collected on Number, Areaand Social Characteristics of Operational Holdings. Data on

characteristics of operational holdings like tenancy, land use,irrigation status, Sources of irrigation, area under different crops




http://agcensus.nic.in


etc. is collected during Phase-II (Schedule H). Phase-III (InputSurvey), involves collection of data on details of consumption ofvarious Farm Inputs like chemicals, fertilizers & manures,agriculture credit, implements and machinery, livestock, seedetc. used by different size groups of farmers. The databasegenerated is of immense use for planning and resourceallocation to states for developmental schemes and relief works.This also facilitates implementation and monitoring of landholding pattern and irrigation programme for various groups.The system also provides the levels of consumption of variousinputs namely fertilizers, HYV seeds, pesticides, Farm YardManure, agricultural implements and machinery, credit, etc.

4.14 Computerisation of 18th LivestockCensus 2007 The aim of Livestock Census is to collect detailed information onlivestock population category wise along with age, sex-composition etc. It also provides disaggregated information onpoultry, animal operated agricultural implements and machineryand fishery statistics. Enumeration is done on all-India basisand covers district-wise information with rural/urban break-up. Inaddition to this, it provides Breed wise information on Livestock.The census data has been computerized by NIC and State/UTwise detailed reports are published at the website(http://dadf.gov.in).

4.15 Computerised Registration of Pesticides

A secured and integrated application has been implementedfor Central Insecticides Board and Registration CommitteeFaridabad to bring transparency and improve delivery ofservices for all categories of pesticides registration as per theInsecticides Act 1968. The system available athttp://cibrc.gov.in facilitates online filing of application forpesticide registration and submission of documents, e-Payment for registration fees, creation of company database,

work flow for online application processing, issuing alertsthrough email at different milestones of approval process,availability of online application status and deficiency reportsfor applicants, generation of Registration Certificate and MISReports, creation of Databank on registered Product Leafletsand Labels and submission of grievances relating toapplication submitted by pesticides companies.

4.16 Computerisation and Networking ofConsumer Forums (CONFONET)CONFONET provides a single-window solution for automationof activities undertaken at the Consumer Forums at thenational, state (35 state commissions) and district level (600districts). The project has provided an ICT solution to achieveefficiency, transparency and e-governance at the consumerforums and has facilitated disposal of cases in a time boundmanner. The registration of complaints, recording of courtproceedings, issue of notices, generation of cause lists,recording of judgments, record-keeping and generation ofstatistical reports etc. are carried out through the applicationsoftware. The captured data is replicated to a central websiteportal. Through the portal http://confonet.nic.in, consumershave easy access to accurate and dependable informationregarding cause lists, judgments, case status and casehistory. quick search facility using case number, complainantname, respondent name etc. and free text search forjudgments is available.

Currently around 319 locations are uploading Cause lists and249 locations are uploading judgments to the central server.More than 240 locations are updating data on on a regularbasis. As on date, case status of around 7.5 lakh cases isavailable on the portal and 5000 new cases are added eachmonth. In addition, more than 3 lakh judgments are available onthe portal and more than 7000 judgments are added eachmonth.

49






4.17 Crop Production Statistics (CPS)Information System

This application available at http://apy.dacnet.nic.in is beingused to collect district wise, crop wise, season wise and yearwise data on crop covered area and production.. The data isbeing used to study and analyze crop production, productioncontribution to district/state/country, Agro-climatic zone wiseperformance, and high performance production order for crops,crop growing pattern and diversifications. The system is also avital source for formulating crop related schemes and assessingtheir impacts.

4.18 DACNET

A Central Sector Scheme for bringing e-Governance in theDirectorates and Field Units of Department of Agricultureand Cooperation (DAC) has been executed by NIC in 40Directorates/Attached/Subordinate offices of DAC and theirfield units. Functional Hardware/Software tools have beenprovided with LAN and Internet service,websites/application software related to the directorateshave been developed and implemented to empower theofficials of these units and promote collaborativecomputing. It has reduced the time taken to deliver the

services by making information available online athttp://dacnet.nic.in.

4.19 Data Analysis Systems for Evaluation ofFlagship Programmes Keeping in view the importance of an efficient evaluationsystem, the Programme Evaluation Organization (PEO),Planning Commission conducts three to four evaluation studiesevery year. In these Evaluation Studies data collected frombeneficiaries as well as implementers at different levels likeVillage, Block, District and State on various issues relating toimplementation and impact of the schemes, is extensivelyanalyzed by PEO to prepare an 'Evaluation Report'. A systemhas been developed by integrating Information Technology intoeach step of the study starting from Data Preparation, Entry,Validation to Data Analysis. In last three years Data AnalysisSystems have been developed for the following schemes :

• Cooked Mid-day Meal Scheme (CMDM)

• Rural Road Component of Bharat Nirman (Rural Roads)

• Total Sanitation Campaign (TSC)

Data Analysis System has a Data Entry Package to supportentry of data collected and a Analysis Module for analyzing thedata. New initiative was taken to implement the system in adistributed environment by allowing Regional and ProgrammeEvaluation Offices in various states to do the data entry workfrom their offices for the concerned states over Internet.



http://pcmis/tsc


http://apy.dacnet.nic.in


4.20 DISNIC-PLAN Project

DISNIC-PLAN Project (http://disnic.gov.in) for Micro LevelPlanning was launched in about 27 Sectors of importance, viz.Agriculture, Education, Industries, Rural Development, Healthetc., to provide decision support to the district administration.Planning Commission has suggested NIC to re-establish theDISNIC-PLAN Project with institutional linkages of grassrootslevel organizations by building up of spatial and non-spatialdatabases to provide continuous support to developmentagencies in districts. The DISNIC-PLAN was envisaged to getimplemented in one district in 28 States starting with Jhajjar inHaryana and North and South Goa. Dataset for creating"Village level database" has been worked out through variousnational/state/regional workshops and also from inputs fromvarious Government Departments and institutions.

4.21 e-Courts Project

The e-Courts scheme aims ICT enablement of the lower courtsacross the country in their functioning. The project envisagesdeployment of hardware, software and networking to assistdistrict and taluka courts in streamlining their day to dayfunctioning. Key functions such as case filing, allocation,registration, case workflow, orders and judgments will be IT-enabled. Cause lists, Case status, orders, judgments will beavailable on the web and made accessible to litigants,

advocates, and general public. The project aims to build anational grid of key judicial information available 24x7 in areliable and secure manner.

The key services to the public are Registration of cases, copiesof judgments through the web, Preparation and delivery ofdecrees through email, generation of automated cause list,generation of court diaries, Availability of Case statusGeneration of daily orders. The services for Registry aresubmission and tracking of report of Commissioner/ pleaderappointed for recording evidence, storing of documentaryevidence, Scanning and digitally capturing the cases in thedatabase, automated calculation of court fees due and paid,Release of orders to the copying section, Filing of writtenstatement by the defendant, Tracking of generation of writtenstatement, etc.

4.22 Electronic Post (ePost)

The internet revolution has allowed rapid exchange ofcommunication through email. However, the internet has not yetreached most of rural India and other remote areas. To bridgethis digital divide and to bring the benefit of the revolutionaryinternet technology to people living in rural areas, Department ofPosts has introduced ePost (http://www.indiapost.nic.in). ePostis a service under which printed or even handwritten messagesof customers are scanned and transmitted as email. At thedestination post offices, these messages are printed, envelopedand delivered through postmen like other letters to therespective postal addresses. For this purpose, ePost centreshave been set up in Post Offices covering all the districts andmajor towns. These ePost centres are equipped with internetconnection, computers, printers and scanners. However, ePostservice is not limited to the ePost centres only and can beavailed from any Post Office. The messages booked at PostOffices which are not the ePost centres, are sent to ePostcentres for scanning and dispatch. Similarly, messagesreceived at ePost centres for areas beyond their deliveryjurisdiction are printed and sent to concerned Post Offices fordelivery in normal channel through postman. Besides availing

51

For further details, please contact:[email protected] For further details, please contact:

[email protected]

e-Courts Project


ePost service through Post Offices, it can also be availed fromcustomer's home or office having internet access as a prepaidcustomer. The current rate for the ePost service is Rs. 10 perpage per addressee. In addition to these retail services,Corporate Houses and bulk users also can avail this service atdiscounted rates. The corporate/ bulk users have the facility tocreate their own templates (in any language) in which bulkmessages can be sent to their customers along with thecustomer's personalized data.

4.23 e-Panchayat Mission Mode Project

Ministry of Panchayati Raj (MoPR), Government of India, hasundertaken e-Panchayat Mission Mode Project (e-PanchayatMMP), in collaboration with NIC/NICSI, with a view to introduceand strengthen e-Governance in Panchayati Raj Institutions(PRIs) across the country and build associated capacities of thePRIs for effective adoption of the e-Governance initiative. MoPRidentified 12 Core Common Application Areas for PRIs, whichwhen automated could lead to enhanced efficiency,transparency and accountability of PRIs. Some of theseapplications are :

• Assigning & maintaining Unique IDs for Panchayats &

Urban Local Bodies (Local Government Directory) and theirassets

• Panchayat Profiler for capturing details related to socio-economic information, demographic details, publicinfrastructure and amenities etc. (PRIProfiler)

• Planning & Budgeting (PlanPlus), Accounting (PriaSoft)and Scheme Implementation & Monitoring (ActionSoft)

• Service Delivery to manage the service delivery process ina transparent and efficient manner

4.24 Employees Provident Fund Organisation(EPFO) ProjectThe Employees' Provident Fund Organization is a statutorybody administering a compulsory contributory Provident Fund,Pension and an Insurance scheme for Indian Work force. TheComputerization of EPFO has been designed to address thechallenges of providing efficient, accessible and timelyservices to the member subscribers and employers which isbeing carried out in two phases. The focus of the 1st phase isto develop and implement an Application Software thatprovides best possible services to the Provident Fund



Comprehensive Framework for Panchayat Enterprise Suite

http://www.indiapost.nic.in


Members and helps in creation of a strong local data basehaving features to update and improve legacy data in aphased and practical manner. After completion of 1st phase,the Provident Fund Members will be able to view their PFbalances and status position of their claims etc. throughInternet. The 2nd phase concentrates on consolidatingservices and data base at the central level so as to provide'anytime-anywhere' services and to implement a double entryaccounting system. Some of the Modules covered under 1stphase are:

• Establishment Module: Provides functions for creationand updation of the database of an establishment. Facilityhas been given for uploading of data, Reconciliation ofchallan data with Bank statement, uploading of returnssuch as Form 12A, 3A, 6A and generation of DemandCollection and Balance Register (DCBR) and compilationof annual statement of accounts of the members.

• Member Module: Provides function for entry of Form5/9/10/2 for entry of member details, Family details andnomination particulars. In addition Member Data can beupdated using various functions such as Member VDR,Member VDR Special and Withdrawal History etc.

• Claims Module: Provides functions for receipt, processingand settlement of various types of claims such as Form 19,Form 20, Form 31, Form 13, Form 10C, Form 10D andForm 5IF. Assist the field officials to settle the claims aftertaking into account the Contributions, Transfer-inaccumulations, if any (Annexure 'K'), withdrawals alreadygiven and also to rectify any discrepancy noticed at the timeof settlement of claims through Appendix 'E'.

• Pension Module: Provides functions for generation andprinting of PPOs and Scheme Certificates. Assist the fieldofficials in keeping track of surrender of SchemeCertificates, Transfer-in and out with or without PPO,generation of statements soft as well as hard copy, for initialarrear pension payments as well as generation of monthlystatements for pension payments, updating various detailssuch as Life, Non marriage certificate, Date of death etc. inthe application software.

• Payment Module: Provides for generation and approval ofscrolls, preparation of cash books etc. Assist the fieldofficials in releasing payments through Cheqeus, MoneyOrders, Core Banking System of SBI and NEFT, handlingof returned cheques, cancellation of state cheques etc.Payment confirmations received from SBI through bankstatements can be uploaded to facilitate reconciliation ofcash books with payment details etc.

• System Administration Module: System AdministrationModule provides for creation of Users, assigning roles tothem with the period of validity, defining number of levels.

• Data Migration Module: Facilitates migration of legacydata into the new system on 'As-is-where-is-basis' and toaddress the issues relating to the inconsistency,inaccuracy and imperfection in the legacy data through theapplication software.

• The new application software for EPFO was launched atKarnal on 7th September 2009. The software has beenrolled out subsequently in various offices, and has now beenimplemented in 119 offices out of 120 offices. With itslaunch, EPF members will experience speedy claimsettlement, timely issue of annual accounts anddisbursement of pension to pensioners.

53


Employees' Provident Fund Organization


4.25 Exam Results through Internet

The Exam results portal is a web based software systemdeveloped to publish Exam Results on Net. Along with state ofart infrastructure, the complete solution was set up at NIC DataCentre at Delhi (http://results.gov.in). The main objective of theProject has been to establish "Authentic & Always First" Point ofAccess to Results of All the Examinations in India be it

Academic, Entrance or Recruitment and to ensure fast accessto the data. The system uses state-of-the-art infrastructurecomprising performance tuned network devices, servers andsoftware products as well as application along with the latestload balancing techniques are being used to effectively managethe peak load on servers, immediately after the announcementof any result.

The solution was first deployed for dissemination of CBSEresults on the net and has been extended for use by a numberof School Education Boards as well as, Entrance exams(AIEEE, AIPMT), Universities such as Indraprastha University,Institute of Chartered Accounts of India (ICAI) and recruitmentboards like Staff Selection Commission (SSC).

NIC has developed a specialised software for publishing examresults which has been made available to the NIC centres acrossIndia with appropriate guidelines to use/customise the software.

4.26 Forest Rights Monitoring System

Forest Right Monitoring System-MIS http://forestrights.nic.inwas developed to capture the workflow for Patta allotmentstarting from receipt of application to final distribution of thePatta Certificate. This system support multilingual interfaceswith two different themes. A sound based support is also built into the system. System allows Citizen to check the status of theirclaim application any time. All other reports of approvedapplications, rejected applications, partially acceptedapplications related to Individual and Community Claim areavailable on the website. One can see the details of around 2lakhs committee members created in 19 states. As per onlinestatistics available in the system, 8.5 lakh applications werereceived and around 4 lakh claims were settled. The drilldownreports of individual claims, district wise and community claimsare also. In the state of Madhya Pradesh, Maharashtra andKerala map of the allotted land is also being printed along withthe Patta certificate. In community Claims, around 1347 claimswere settled. The reports are being shown in charts as well intabular form. The system has been developed using advancedJava. JBOSS, PostgreSQL & Fusion Chart.

4.27 ICT for Indian Judiciary

The National Informatics Centre (NIC) is serving the legalcommunity through Information Technology (IT) since 1990when the COURTIS (Court Information System) Project wascommissioned for streamlining registries of various courts.Since then, NIC with the constant support of the Supreme Court



http://results.gov.in

http://forestrights.nic.in


of India has taken great strides. Today all High Courts havebeen computerised and interconnected through NICNET. Forexecution of this project, the IT needs of various stakeholdersviz., the litigants, the judges, the advocates and the registrywere identified and catered for.

Information on some of the applications which have beensuccessfully implemented at Supreme Court and 21 HighCourts are given below. These applications have either director indirect impact on the masses i.e. litigants. The entire rangeof applications developed provides both G2G and G2Cservices.

• Case Status module provides information on pending anddisposed case status information to litigants/advocates onInternet. It covers the cases at Supreme Court and HighCourts.

• Judgment Information System (JUDIS) is availableonline as well as on CD-Rom consisting of complete text ofreported judgment of the Supreme Court and a number ofHigh Courts. Judgments can be accessed through Partname, Advocate, Date of judgment and more importantlythrough Free text search. Judgments are available on theweb-site within 24 hours of their delivery in the court.

• Cause Lists are scheduling of cases to be heard by thecourts on the following day. The Cause lists of SupremeCourt and all High Courts are available on the internet.

Advocates can generate their own Cause lists from thesite. Litigants can retrieve information through the nameof either petitioner or respondent . The Court wise/ Judgewise lists can be prepared.

• Daily Orders of Supreme Court and High Courts areavailable on the web. As soon as the orders are signed bythe Judges, they are available on Internet. These ordersare only for information to the litigants. For official copy ofthe signed orders one has to obtain through normalchannels. Litigants can have access to the signed orderswithout travelling to the court

In addition to the above a number of backend functions of thecourt have also been computerized. Additionally a module for e-filing is also now available.

4.28 ICT System for National Bamboo Mission

The National Bamboo Mission (NBM) scheme, Department ofAgriculture and Cooperation envisages to promote the growth ofthe bamboo sector and promote, develop and disseminatetechnologies through traditional wisdom and modern scientificknowledge to generate employment opportunities for skilled andunskilled persons, especially unemployed youths. NIC hasdeveloped an MIS (http://nbm.nic.in) on District level ProgressMonitoring facilitating online reporting of data from States &Districts.

4.29 Immigration, Visa, ForeignersRegistration & Tracking (IVFRT) SystemIVFRT Project is one of the ten Central Government MissionMode Projects under the NEGP. The project aims at developingan integrated system across the functions of immigration, visaand foreigner's registration and tracking as part of a broaderemphasis on immigration control. IT infrastructure and services

55

ICT for Indian JudiciaryFor further details, please contact:[email protected]



are being set up at 77 Immigration check posts, 170 IndianMissions abroad, 7 Foreigners Regional Registration Offices(FRROs) and about 600 Foreigners Registration Offices(FROs). The implementation of the project will enableauthentication of a traveler's identity through use of IntelligentDocument Scanners and Biometrics, updation of details at entryand exit points, and improved tracking through sharing ofinformation captured during visa issuance, travel, stay etc. Theoverall task includes streamlining functions, processes, people,technology and resources, and designing a secured andintegrated ICT system and planned an interface with thepassport and Visa system that enables seamless informationflow among various stakeholders and facilitation of in-boundand out-bound travelers.

IVFRT system is envisaged as an asynchronous system withone central system. The system would enable cross flow ofrequisite data for UCF creation and updation including travelerhistory, biometric and biographic information as well as riskassessment. This system would facilitate informationexchange between MHA, MEA and other agencies such asBureau of Immigration and FRRO/FRO as role based accesscontrol. The system would facilitate visa information data andits sharing with ICPs(under MHA) to enable viewing traveler'svisa information at ICPs.

Visa application forms have been standardized. Online Visaapplication system with appointment scheduling has beencompleted and introduced in Bangladesh, Pakistan and UKcovering 7 missions / consulates. New visa sticker withenhanced security features (2D barcode, Photo, MRZ) hasbeen introduced in Rajshahi (Bangladesh). The VisaApplications received by the Missions (Pakistan, Bangladesh

and UK) are uploaded by the authorized officers on the CentralProcessing Server. IB, BoI and RAW have been given accessto Visa Application Data and these agencies are granting onlineclearance for Prior Reference Cases. MHA is also clearing thecases electronically.

The project shall result in integration of all the concernedsystems starting from Visa application to their exit from Indiaincluding their stay and ensure seamless flow/ sharing ofInformation among all stake-holders. All the IVFRT systemsshall be networked on a real-time basis with all embassiesand consulates, immigration checkpoints in India, and theseven FRROs. All visa applications will be online, and anonline watch list will be created in coordination with varioussecurity agencies to quicken the visa process for genuinetravelers.

4.30 India Image

India Image Programme is aimed at establishing Governmentpresence on the web. NIC offers Design, Development andConsultancy on Government Websites and Portals.Consultancy and support is given to Government Departmentsin designing new sites as well as enhancing existing websites.Number of existing websites of the Government were reviewed& redesigned to make them compliant with Guidelines forGovernment websites. These included Ministry of Finance, NIC

Visa Online


India Image


Home portal, Department of Information Technology,Department of Social Justice etc.

4.31 Integrated Management InformationSystem (IMIS) for Rural Water SectorThe Integrated Management Information System (IMIS)software (http://indiawater.gov.in) launched in April, 2009 wasimplemented in all states and UTs. The data pertaining todrinking water supply status in 16,59,580 rural habitations of thecountry, is available online. It also enables monitoring ofcoverage of schools and anganwadis with safe drinking water.The coverage status of a habitation is monitored on the basis ofonline progress report generated by the states. The focus ofmonitoring of coverage is being further shifted from habitationstatus to population coverage status within the habitation. TheIMIS also enables the user to view the water quality affectedhabitations, the mitigation measures taken and the details of thesafe water supply systems catering to the needs of theseaffected habitations.

Salient features

• Provides near to real time coverage status of a particularhabitation available with water supply assets created within

that habitation and their functionality status, therebypromoting transparency.

• Allows viewing of the quality status of a source to find out ifsafe potable water is available in a particular habitation

• Facilitates the monitoring of the covered habitations whichhave slipped back to uncovered status again

• Helps in elimination of repeated investments in somehabitations while other uncovered / difficult habitationsremain deprived.

• Achieves high transparency through user-friendly reportsavailable in public domain

• Creates an interaction between the government and thePRIs as both can monitor the community-basedprograms and the status of water supply assets handedover to the PRIs.

4.32 Integrated Disease Surveillance Project

Integrated Disease Surveillance Project (IDSP) is adecentralized, State based Surveillance Program in thecountry. It is intended to detect early warning signals ofimpending outbreaks and help initiate an effective response ina timely manner. ICT enabled IDSP project envisages use ofcomputer and communication network for distance learning,information and data handling and transmission of data fromthe field for rapid action on the containment of diseases. Theproject seeks to enhance analysis and disaster preparedness,mitigation and response. Further emphasis in on improvingthe efficiency of existing surveillance activities of diseasecontrol programs and build decentralized structure forfacilitating sharing of relevant information for smooth operationof the project. The National Institute of CommunicableDiseases (NICD) serves as a hub of all the surveillance dataactivities and monitors all reports related to any diseaseoutbreak.

57



http://indiawater.gov.in


The system has resulted in speedy data transmission for IDSPand other health programmes. The system allows online entryof data to central server, data entry of hand written formats andcollecting information through telephone/IVRS. The data isloaded to central server at New Delhi that has been madeavailable for monitoring, trend analysis and remedial actions atdistrict, state and central level. With the setting up of IDSP, ithas been possible to gather disease surveillance data in shortspan of time and effectively analyze the data formonitoring/predicting of an outbreak of diseases.

4.33 Integrated Information System for FoodGrains Management IISFM for Food Corporation of India (FCI) is a flagship projectwhich operates through a country-wide network of 5 ZonalOffices, 23 Regional Offices and 170 District Offices. Thesystem captures complete workflow of FCI at depots spreadall over India. It captures stock position of grains stored inaround 1700 depots managed by FCI. Through this, thelatest stock position and trend analysis on off take andavailability of grains, etc. is made available to the plannersand decision makers over the web. The system has a baseapplication for the Districts which consolidates the stockposition at District level. All the 166 FCI districts are enteringtheir fortnightly stock data through this centralized onlineapplication. The fortnightly stock position at District level isavailable over the web. The Depot Application covers variousoperations of the Depot such as Receipts, Issues,Dispatches, Rail Movement, Gunny Inventory, QualityTreatment, Internal Movement and Data Transmission. Itgenerates 68 different reports at the Depot Level. TheMasters & Feedback Management System (MFMS) providesa common platform for the users to post and track not onlytheir feedbacks but also the feedbacks posted by otherusers.

4.34 Integrated Voice Response System (IVRS)

NIC has been implementing a large number of e-Governanceprojects for various ministries / departments / states on turnkeybasis to strengthen governance. A number of these projects arecitizen centric and require direct contact for support, access andinformation needs. Many of these projects are in the socio-

economic sector which are being monitored by Governmentofficials / ministries / states; and often require assistance inaccessing the applications in timely manner. The IVRS Servicesuses the latest IT tools as an interface to deliver voice centricservices to citizen and govt. departments. The interface is ageneral solution with multi languages, so that it can be usedacross India at the grass root level too. NIC is hosting IVRS atthe Central IVRS servers at iNOC for PWD, Hon. SupremeCourt of India & Hon. High Court of Delhi, School ResultsAnnouncement (CBSE 10th, 12th). The present infrastructureis being upgraded to build up a Central IVRS Service deliveryplatform infrastructure to facilitate the application support for e-Governance projects. Further the same infrastructure will alsobe used by the other government department for providing IVRSinterface to e-governance projects. The above upgradation willprovide for usage of Text to Speech and Voice RecognitionTechnology in various Indian languages for IVRS & Call CenterServices which can be utilised for all G2C projects scaling up toapprox. 2.5 to 10 Lakhs@ calls per day.

Integrated Voice Response System (IVRS)





4.35 Indian Customs EDI System (ICES)

Indian Customs EDI System (ICES) is an initiative of IndianCustoms to use ICT to meet these challenges by eliminatingredundant processes, decreasing reliance on cumbersomepaper documents, speeding up processing times, andcreating international standards for data. ICES is a workflowbased automation system for processing of customsdocuments at different levels for clearance of cargo. Thedocuments are reviewed by different level of officers atvarious stages of processing. The final clearance is accordedafter selective physical examination. ICES keeps track of theofficers who have handled the document at each stage ofprocessing. Document tracking facility is also given to thetrade for enquiry. The process of Customs Clearance isdepicted below:

ICES provides for integration with other agencies involved inCustoms clearance process through EDI technology overICEGATE. The agencies involved are - Directorate General ofForeign Trade (DGFT), Banks, Shipping Agents,

Importers/Exporters/Custom House Agents, Port Authorities,Airports, Container Freight Stations, Inland Container depotsetc. Other value added services implemented as part of ICESApplication are:

• e-Payment of Customs duties through multiple banks

• Touch Screen Kiosks at Custom Houses

• Tele-enquiry

• Remote EDI System (RES) Software for preparation andremote filing of Imports/Exports/Import GeneralManifest/Consol Manifest Declarations in EDI format

• On-line Document Tracking at Web Site

• Web based Help Desk facility

4.36 Land Use Statistics (LUS) InformationSystemThis application (http://lus.dacnet.nic.in/lus) is being usedto collect data on how the geographical land is being usedunder different classifications including irrigated area ofdifferent water sources, crop wise irrigated and un-irrigated area. The data is being used to study andanalyze land use pattern, crop diversifications, impact ofthe different ongoing schemes on irrigation & crops andfor formulation of new schemes.

59

Indian Customs EDI System (ICES)


http://lus.dacnet.nic.in/lus



4.37 Limited Liability Partnership Act Project

The Limited Liability Partnership (LLP) is viewed as analternative corporate business vehicle that provides the benefitsof limited liability but allows its members the flexibility oforganizing their internal structure as a partnership based on amutually arrived agreement. The LLP form would enableentrepreneurs, professionals and enterprises providing servicesof any kind or engaged in scientific and technical disciplines, toform commercially efficient vehicles suited to their requirements.Ministry of Corporate Affairs implemented LLP Act 2008 w.e.f01st April 2009 and NIC has been engaged in for implementingan online eGovernance solution for the same. The applicationhas an exclusive Portal http://www.llp.gov.in as a virtual frontoffice to access around 23 downloadable forms meant for stepsin formation and running of LLP. The portal facilitates the usersto upload the digitally signed e-forms alongwithenclosures/attachments and payment of fee through paymentgateway by credit card/net banking. This portal also facilitatesthe front office users to check the status of filed forms or workon the observations of the back office. The Back Office is a fullyautomated system with the features of work flow and role basedaccess for the registration of LLPs. The complete internal officejobs are handled through this web based system and no paperfiles are created.

4.38 MIS for Preparedness, Control andContainment of Avian InfluenzaA web-based application system http://avianflumonitoring.nic.infor Preparedness, Control and Containment of Avian Influenza"has been developed for the use of all Central and RegionalAnimal Disease Diagnostic laboratories and Animal QuarantineCertification Service Stations. This application captures detailsof unusual sickness of the birds from the Disease Investigationofficer, tests conducted on received samples by the AnimalDisease Diagnostic Laboratories and test results obtained fromthem.

4.39 MIS on Integrated Action Plan forSelected Tribal & Backward Districts

The implementation of development programmes in SelectedTribal & Backward Districts needs to be improved calling forspecial steps to strengthen the administration, including fillingup of vacancies, increasing stakeholder participation, capacitybuilding and improving monitoring and evaluation.

A web based MIS for Integrated Action Plan (IAP) for 60Selected Tribal and Backward Districts pertaining to 09 States(IAP-MIS) (http://pcserver.nic.in/iapmis) has been developed tofacilitate online monitoring of various programmes. It has beenwidely used for updating the performance of eleven majorflagship programmes as well as to monitor the financialutilization. The MIS also has linkages with Census 2001Demographic and Amenities database pertaining to these 60districts. The system provides district and village levelinformation relating to nine types of basic amenities suchEducation, Health, Drinking Water, Communication,Recreational Facilities, Banking, Post Telegraph andTelephone, Electrical Supply and Connectivity in 34 Left WingExtremism affected districts. The progress of the project inthese 60 districts are monitored regularly throughvideoconference.

4.40 Monitoring of Projects submitted to EFC(MIS-EFC)Planning Commission undertakes appraisal of Central Sectorprojects and schemes before these are considered for


http://pcserver.nic.in/iapmis




investment approval/decision by the Public Investment Board(PIB) or Expenditure Finance Committee (EFC) dependingupon the size and nature of project cost. A web basedManagement Information system http://pcserver.nic.in/efc hasbeen developed to view the status appraisal notes issued andpending EFC/PIB proposals for appraisal to undertake thetechno-economic appraisal of Central Sector projects andschemes of major projects and programmes in the public sectorfor facilitating the investment decision by the Government.Information of issued appraisal notes has been uploaded sinceJanuary, 2008 and till date pending EFC/PIB proposals..System can be accessed using URL.

4.41 National Animal Disease ReportingSystem (NADRS) Project

The main objective of National Animal Disease ReportingSystem (NADRS) Project is to record and monitor livestockdisease situation in the country with a view to initiate preventiveand curative action in a timely and speedy manner. The NADRSinvolves a computerized network, integrating both MIS and GIS,linking 7032 Block, District and the State/UT Headquarters in

the country to the Central Disease Reporting & Monitoring Unit(CDRMU) in the DADF at New Delhi.

4.42 National Employment Service ProjectNational Employment Service Project had been developed forMinistry of Labour and Employment, Directorate General ofEmployment & Training (DGET), for computerization ofEmployment Exchanges in the country. The systems aims toprovide a single point portal for jobseekers, employers andemployment exchange officials. It consists of the followingmodules:

• Registration module for various activities related toregistration/renewal of job seekers and issue ofEmployment Card.

• Vacancy module for registration of employers and bookingof job vacancies.

• Submission module for searching of live register to matchjob-seekers to a notified vacancy, preparing submission listand taking care of post submission activities.

• Employment Market Information module for collectingregular information about employment in private sector aswell as public sector about number of persons employed,vacancies occurred and types of persons in short supply.

• Vocational Guidance module to provide information to the students/Job-seekers about the career conferences/exhibitions/seminars/career campaigns etc

• Employment Statistics module to provide completeinformation about the job seekers registered, vacanciesnotified and vacancies filled at Employment Exchange,State and All India level.

61




http://pcserver.nic.in/efc


4.43 National Horticulture Mission

National Horticulture Mission (NHM) is being implemented inall the States and Union Territories of India to promoteholistic growth of the horticulture sector covering fruits,vegetables, root and tuber crops, mushroom, spices, flowers,aromatic plants, cashew and cocoa through a variety ofinterventions relating to production and productivityimprovement, HRD, post harvest management andmarketing.

The HORTNET project (http://nhm.nic.in) is a uniqueintervention to accomplish e-Governance in NHM where-in totaltransparency has been envisaged in all the processes ofworkflow i.e., online application filing, authentication, processingand online payment to the beneficiary's bank account. SMSbased e-alerting is an added feature of the system. The projectis being implemented using the available Govt. ICTinfrastructure, i.e. NIC Data Centre Infrastructure.

The Project enables all stakeholders to gain access toinformation and data on real time basis for ensuring betterdelivery mechanism and efficient administration of thescheme. The MIS has been designed to promote G2G, G2C,G2F interface with access to grass-root level data on ANY-TIME-ANY-WHERE basis. Online data is being reported from18 States and 2 UTs. The system is being roll-out nationally toall states and districts.

Horticulture Mission for North East and Himalayan States(HMNEHS) (http://tmnehs.gov.in/) has been launched forIntegrated Development of Horticulture in this area. The Missionis based on the "end-to-end approach" taking into account theentire gamut of horticulture development, with all backward andforward linkages, in a holistic manner. It envisages to provideNorth East and Himalayan states with adequate Information andCommunication Technology infrastructure. A central databaseand an ICT based Progress Monitoring System has beenestablished for storing all the necessary information and datarelated to scheme.

4.44 National Land Records ModernisationProgramme (NLRMP)The Government of India has decided to implement theCentrally-Sponsored scheme in the shape of the National LandRecords Modernization Programme (NLRMP) by merging twoexisting Centrally-Sponsored Schemes of Computerization ofLand Records (CLR) and Strengthening of RevenueAdministration and Updating of Land Records (SRA&ULR). Themajor components of the programme are computerization of allland records including textual and spatial records and mutations,survey/re-survey and updation of all survey & settlement recordsincluding creation of original cadastral records wherevernecessary, computerization of registration, development of coreGIS and capacity building.

The basic service of distributing computerized Record of Rights(RoR) is operational in around 4000 tehsils of the country. TheBhunaksha software for integration of Record of Rights (RoR)and Maps has also been implemented in the States ofChhattisgarh and Haryana where RoR and map abstract arebeing distributed from computers. The training on BhunakhaSystem has been given to officials of Tripura and pilot run isbeing done for one Revenue Circle. The customization of systemis being done for Odisha and Himachal Pradesh. NLRMPtraining of trainers has been given to 621 Revenue Officials at 31locations. This has been instrumental to prepare trainedmanpower to further train field level survey and revenue officials.


http://nhm.nic.in


Some of the systems currently operational across the countryinclude Bhoomi in Karnataka, Tamil Nilam in Tamil Nadu, e-Dharni- Goa, Bhuyan-Chhatisgarh, ApnaKhata - Rajasthan,Himbhoomi - Himachal Pradesh, e-Dhara - Gujarat, Bhumi -West Bengal. The States of Karnataka, Tamil Nadu, Goa andGujarat are fully operational and have stopped the manualdistribution of Record of Rights. The States of Madhya Pradesh,

West Bengal, Rajasthan, Maharashtra, Odisha, Uttar Pradesh,Sikkim, Andhra Pradesh, Pondicherry and NCT of Delhi havemade many tehsils/taluks operational. Record of Rights isavailable for viewing on the internet for the states of MadhyaPradesh, Rajasthan, Uttar Pradesh, Uttarakhand, Tripura,Assam, Goa, Maharashtra, Andhra Pradesh, Chhattisgarh andHaryana.

Property Registration: Property Registration involves recording a copy of a documentand transferring the title in immovable property to the office ofthe Registrar. The registration process has been computerizedin around 3000 sub-registrar offices of the country enablingbetter citizen services and generation of various statisticalreports. The major projects running across the Country areSCORE (Bihar), PRERNA (Uttar Pradesh), CARD (AP),Panjeeyan (Assam), DORIS (Delhi), ReD (Gujarat), HALRIS/HARIS (Haryana), HIMRIS (HP), STAR (TN), PEARL (Kerala),e-Pathiram (Puducherry), PRISM (Punjab), CORD (WestBengal), SARITA (Maharashtra), KAVERI (Karnataka),CROWN (Uttarakhand), Sikkim, Chhattisgarh, Manipur, Tripura,etc. e-Stamping system has been implemented in the States of

Assam, Gujarat and Delhi. Some States like Gujarat havedesigned simplified 2-3 page deed documents. The first pagewill contain property details and second page contains parties'details & few related declarations. The states of Gujarat, Delhiand Bihar have provided online calculators for property and landvaluation.

The property registration system has been further integratedwith land records mutation process in the States of Maharashtraand Himachal Pradesh.

4.45 National Social Assistance Programme(NSAP) MISIndira Gandhi National Old Age Pension Scheme (IGNOAPS),under the National Social Assistance Programme (NSAP),Ministry of Rural Development, Government of India, waslaunched in November 2007. Under IGNOAPS, old age pensionof Rs. 200/- is being granted to a person who is 65 years orhigher and belonging to a household below the poverty line'. Onthe occasion of the launch of the IGNOAPS, it was indicatedthat all efforts should be made to include details of everybeneficiary in a computerized data base.

The system was developed to capture the legacy data of oldpensioners; identification, verification and sanction of new

63


National Land Records Modernisation Programme (NLRMP)

http://rural.nic.in


pensioners; sanctions, releases and allocations of funds;disbursement of pensions; periodic physical verification ofpensioners; transfer of pensioners; process appeals; etc. All theStates were requested to furnish legacy data of all the existingbeneficiaries under IGNOAPS in digital format. In order to allowentry of data from remote locations offline system was designedin MS-Access and made available on http://rural.nic.in websitefor downloading and data entry. Further, during 2009, IndiraGandhi National Widow Pension Scheme (IGNWPS) and theIndira Gandhi National Disability Pension Scheme (IGNDPS)were also launched. IGNWPS is given to widows belonging toBPL and aged between 40 and 64. IGNDPS is given to thosedisabled persons who are aged between 18 and 64 and have atleast one severe disability of 80% or higher and at least twodisabilities of 40% above. IGNOAPs MIS was enhanced toinclude IGNWPS and IGNDPS. It is based on Open Sourcetechnologies.

The system facilitates disbursement of pension as per RBIguidelines and helps in achieving transparency and ensuringaccountability apart from improving monitoring ofimplementation of the Programme. NIC is further working onextending the system to include other State level socialschemes to make the system all inclusive.

4.46 NIKSHAY - Prevention & Monitoring ofTuberculosis in IndiaMinistry of Health & Family Welfare launched Revised NationalTuberculosis Control Programme (RNTCP), incorporating thecomponents of internationally recommended DOTS Strategy forcontrol of TB in India in 1992. In order to monitor individual TBpatient, NIKSHAY, case-based, web-based application softwarehas been developed and hosted at http://nikshay.gov.in. Theapplication includes monitoring & management of users andmasters at national, state and district level. Tuberculosis unitsregister the TB patients and a unique number is generated forfuture references. Registration of TB Patients includes personaldetails, DOT provider details, history of anti-TB Treatment, pre-treatment lab test details and disease classification. The

application facilitates role based search facility based on TBRegistration ID and through navigation. Profiles of State TBOfficers (STOs), District TB Officers (DTOs) and TuberculosisUnit Officers and Officials are also being maintained.

Push & Pull based SMS technology will be used to monitor theprogress of the project, to have contact with TB Patients, DOTSProviders for monitoring of treatment follow-up. More than 5000DMCs/PHIs have been created.

4.47 Nirmal Gram Puraskar Online System

The Nirmal Gram Puraskar (NGP)(http://nirmalgrampuraskar.nic.in) is a national award winnerunder Total Sanitation Campaign (TSC) Programme of theDepartment of Drinking Water Supply. It is an incentive forPanchayati Raj Institutions (GP, BP and ZP) as well asindividuals and organizations that are the driving force for 100%sanitation coverage in rural India. Every year Hon'ble Presidentof India gives away these Awards to those Panchayats whichhave succeeded in achieving 100% sanitation coverage in thatyear. The NIC Information Systems Cell of Department ofDrinking Water Supply has played an important role in thismassive exercise, by computerizing the entire process startingfrom initial process of application entry at district level, initialscrutiny at state level and final scrutiny at Central level and theprocess of generating awardees list. It also contains modules,


http://nikshay.gov.in



which helps the department officials in making all the logisticarrangements for the NGP awarding ceremony. Till now 28002Gram Panchayats, 181 Block Panchayats and 13 ZillaPanchayats have been awarded NGP. In addition to the above,about 50 types of Reports are prepared for supporting decision-making and logistic arrangements for the main function.

• All information is available in public domain, therebyinducting a high level of transparency.

• Any applicant PRI can view the application status online

• The verifying agencies can file their reports online therebyreducing massive paper work and compilation time.

• Availability of information in public domain has alsogenerated awareness about this incentive of the GoI inpromoting a safe hygienic and healthy living environmentfor the rural people.

4.48 Official Language Portal

The Official Language portal (http://rajbhasha.gov.in) is abilingual site using Unicode's Open Type Fonts i.e. Mangal.

Services through this portal include Seniority Lists of CentralSecretariat Official Language employees, Hindi SalahkarSamitis, learning hindi - Prabodh, Praveen & Pragya online,Online English to Hindi Translation, online Bilingual, Bi-directional e-Mahashabdkosh, Processing of Hindi TeachingScheme Examination Results, etc.

4.49 Online System for Allotment of All-IndiaQuota of Medical/Dental SeatsIn the previous years, candidates sometimes along with theirparents had to travel long distances to participate in thecounseling process. The entire counselling process, conductedin 2-3 rounds used to span 3 months.

In order to reduce the time span for counseling and facilitatestudents to take part in the counseling process from their homesor nearest internet access point, online system has beendesigned for allotment of All-India Quota of Medical/DentalSeats from 2012. This web based application facilitates end-to-end support towards streamlining the admission processes in allphases like Examination, Counseling and post Counselingoperations in the Technical and Academic Institutions. 10968students for 5294 number of seats in Medical stream in 136institutes and 481 students for 182 number of seats in Dental

65


http://rajbhasha.gov.in


http://mcc.nic.in


stream in 26 institutes have registered. It is proposed to extendthis service for UGs in which approximetely 125 institutes areparticipating for more than 3000 seats across the country.

The advantages of online counseling over traditional counselingthrough personal appearance are:

• Since the number of seats available under All India Quota,in both PG and UG courses have increased over the years,it is not possible to complete counseling by personalappearance with in prescribed time limit.

• Candidates, including Physically Challenged and girlsstudents, and their parents are required to undertake longjourney number of times (up to 6-8 times) within shortperiod of time, causing financial and physical strain to them.

• Two rounds of counseling (through personal appearancehave been extended to 3 rounds through online counselingensuring better utilization of All India Quota PG and UGseats and minimize wastage of All India Quota Seats.

• The expenditure on counseling is almost nil for thecandidates and much less for Government.

• The online counselling process is faceless yet fullytransparent and fair.

4.50 Overseas Citizenship of India (OCI)

OCI (http://ociindia.nic.in) scheme was introduced by amendingthe Citizenship Act, 1955 in August 2005. The scheme providesfor registration as Overseas Citizen of India (OCI) of Persons ofIndian Origin (PIOs). The OCI documents consist of OCIRegistration Booklet and a Universal visa sticker. The OCI canapply for card online from anywhere in the world. The formsubmitted by the applicant is registered by the respectiveEmbassy, Competent Authority at Indian Missions/ Posts afterverification of the application scans. The status of theapplication submitted can be viewed through Online StatusEnquiry. The applicant can also sent email in case of anyproblem while applying through online or delay in the issuance.An on-line OCI miscellaneous service is now available for re-issuance /issuance of duplicate OCI documents. Through thisapplication 6,49,951 persons have been issued OCI cards.

4.51 Online Monitoring System for the TotalSanitation Campaign (TSC)Total Sanitation Campaign is a flagship programme of theGovernment of India, which follows a principle of "low to nosubsidy" where a nominal subsidy in the form of incentive isgiven to rural poor households for construction of toilets. Thekey intervention areas are Individual household latrines (IHHL),School Sanitation and Hygiene Education (SSHE), CommunitySanitary Complex, Anganwadi toilets supported by RuralSanitary Marts (RSM) and Production Centers (PCs). Theproject is being implemented in rural areas taking district as aunit of implementation.

So far, 607 projects have been sanctioned in 607 districts withtotal layout of 22672 crore. These projects are at various stagesof implementation. The TSC online system facilitates

• Approval of Projects on the basis of Baseline Survey

• Release of funds for approved projects

• Monitoring of Physical & Financial Progress report



Process Flow of Counseling System


• Implementation of Support programme (IEC,HRD,CCDU)

During the 11th Five year plan, Ministry has successfullyimplemented the TSC web-based online monitoring system atthe Gram Panchayat level. The system displays names of

1,96,35,933 beneficiaries of 1,50,136 GPs as on 23rd May2012. The data inputs / updates made through this softwaregets automatically reflected in all the reports/ queries and GISmaps generated by the system. All thesereports/queries/graphs/GIS maps are being used by all thedistricts/states/Ministries & Other departments/ministries ofGOI.

• The TSC Online system provides all necessary informationto GoI for approval of projects, release of funds in ongoingprojects as well as monitoring of the existing projects.

• All information is available in public domain, therebyinducting a high level of transparency and has trulyempowered the end user with information at fingertips.

• Availability of information in public domain has alsogenerated awareness about the endeavour of the GoI inpromoting a safe hygienic and healthy living environmentfor the rural people as well spreading the message of safesanitation and dignity of womenfolk.

4.52 Pension Authorisation, Retrieval andAccounting System (PARAS)The working of Central Pension Accounting Office (CPAO) isfully computerized and it maintains a databank of Central(Civil) pensioners. Over 9 lakh pensioners are providedpension related services by the CPAO through more than50,000 paying bank branches all over the country. PARASfacilitates accounting of the pension disbursed by banks &reimbursed by Govt. and tracking of a case right from thereceipt to dispatch. It provides for Grievance Redressal andVIP, RTI & Court Cases.

4.53 Passport Issuance System

The Consular, Passport and Visa (CPV) Division of the Ministryof External Affairs (MEA) provides passport and consularservices to Indian citizens through the Central PassportOrganization (CPO), and consular and visa services to foreignnationals and Indians residing overseas through the passport,visa and consular wings of over 160 Missions and Posts abroad.

The system allows Indian citizens to apply online from anywherein India and submit the printed passport application form. Thewhole passport issuance starting from scanning of theapplication form, granting, police verification, security clearanceand printing of machine readable Passport and dispatch ofpassport is fully computerized. Centralized PendencyMonitoring, Disaster Recovery for Individual offices andPassport booklet dispatch system and automatic PoliceVerification clearance approval system has also been includedin existing system.

Passport applications are being currently received at districtlevel through over 365 DPCs, 1000 Speed Post Centers, 19PACCs. For public facilitation, remote enquiries such as web,SMS and IVR were introduced. To take the passport service tothe doorstep of the public, decentralized related modules likeWEBPASS are introduced. This system includes modules from

67



http://cpao.nic.in


online registration to printing of machine-readable passports.Over 500 million pages of passport application forms have beenscanned, stored for electronic retrieval to go towards less paperoffice. For further details kindly visit, https://passport.gov.in/ &https://passport.gov.in/nri

Passport Information on Net (PISON) is a composite repositoryof Indian Passport applicants throughout globe. The total size ofdatabase is 80 million records, which include alphanumericdetails and images of the passport applicants. PISON is alsoused by Immigration Check Posts (FRRO Offices) and othersecurity agencies. The arrangement is also made to transmit thePolice Clearance report online to passport offices. PISON alsomakes a check on multiple passport holders. Referhttps://pison.nic.in

Passports are being printed for over 125 small IndianMissions. Over 400 passports are printed per day, and theunsigned printed documents are being sent to IndianMissions which avoid dispatch of Blank booklets. Thepassports that are issued are ICAO standard passports.According to the guide lines set by International Civil AviationOrganization (ICAO) no hand written passports should beissued after 2010. This decision is taken by ICAO to speed upthe passenger clearance at International Airports andstrengthen the security of the travel documents. Referhttps://passport.gov.in/cipps

4.54 Pensioner's Portal for GovernmentServants

The Pensioners' Portal is a Mission Mode Project of theDepartment of Pensions and Pensioners' Welfare, Governmentof India, taken-up under the National e-Governance Plan(NeGP), which provides G2G, G2E and G2C services to the

users. It is primarily aimed at making the pension/retirementrelated information, services and grievances handlingmechanism accessible online to the needy pensioners and,thus, help bridge the gap between the Pensioners and theGovernment. The portal is also expected to serve as a one stopinformation source for the pensioners of Government of India(especially civil pensioners) across the country.

The web-based Pensioners' Portal is serving as a dedicatedplatform(24 x 7 hours) for accessing pension and pensionerrelated information and services, especially related to CentralCivil Pensioners. The Portal has both interactive and non-interactive components. The non interactive informationavailable includes Pensions Act/Rules, Schemes, Procedures,Circulars, DA/DR Rates, Forms, Checklists, Guidelines,

http://pensionersportal.gov.in

https://passport.gov.in/cipps



Retirement Benefits & Welfare Measures, Classes of Pension,Pension Process Road Map/Time Frame, Citizen Charter of D/oPension & Pensioners' Welfare, Hyperlinks to theUtilities/Services & relevant information sources theemployees/pensioners/senior citizens may need most, 6th CPCReport & Recommendations and FAQs. The interactivecomponent includes Online calculators for pension/familypension, gratuity and commutation as per 5th and 6th PayCommission recommendations; status enquiries, generation ofpersonalised pension road map, on-line lodging and statusenquiry of grievances, submission of replies/clarifications by thepensioners/pensioners' Associations; Web based CentralisedPension Grievance Redress & Monitoring System(CPENGRAMS) a web based work flow system enabling theMinistries/ Departments/ Organizations to forward pensionrelated grievances for facilitating the redress of grievances atthe appropriate level.

4.55 Pest Disease Monitoring InformationSystem (PDMIS) A web based online system (http://pdmis.dacnet.nic.in) isimplemented for reporting and dissemination of pest diseasesituations by the States on weekly basis at district level.Information System for Integrated Pest Management(http://ipmweb.dacnet.nic.in) is implemented for reporting cropwise pests & diseases situation and their intensity, available bio-control agents in the field, conservation and augmentation ofbio-control agents, rodent control measures taken for pestcontrol and Farmers Field School (FFS) activities undertaken byCentral Integrated Pest Management Centres (CIPM).

4.56 Plant Quarantine Information System(PQIS)Plant Quarantine Information System(http://plantquarantineindia.nic.in), a centralized application has

been implemented to facilitate online registration of traders,online submission of application for Import permit, ImportRelease Order and Phyto-Sanitary Certificate (PSC) by traders,automation of fees calculation, workflow for processing theseapplications online at Plant Quarantine Stations, generation ofPhyto-Sanitary Certificate (PSC), Import Permit (IP) and ImportRelease Order (IRO), MIS Reports for monitoring theapplication processing and creation of database on Importconditions as per the Plant Quarantine Order 2003. 32 PlantQuarantine Stations have been networked through dedicatedleased line to NICNET for accessing the system. The system isalso being used by the PSC Issuing Authorities (101). Thesystem brings transparency in quarantine services, uniformadoption of standard procedures at all the PQSs and helps inminimizing visits of traders at Plant Quarantine Stations to getthe certificate issued.

4.57 Postal Accounts Current System (PACS)

PACS is a web based and workflow driven computerizedsystem towards the management of the reporting, accountingand reconciliation of Government Business Transactionsperformed by the various Postal Units under various PostalCircles across the country. The software has the following majorsystems:

• Transaction Reporting System for Banks and RBI

• Transaction Reporting System for Postal Units

• Discrepancy Management System

• Penal Interest Management System

• Automatic Transaction Accounting and Transfer EntrySystem

• Inter Government Advises and Accounting

• Cheque Book Management

69





• Reconciliation / Pairing

• INTRANET Portal

• Ledgers, Broadsheets, Reports and MIS

The key success factors of this software would be to collect e-scrolls from banks and e-Schedules from Postal units so thatthe reconciliation of transactions between Postal Units andBank Branches takes place automatically along with accountingof transactions with RBI and agency banks. The PACSsoftware development was completed in 2009 andimplementation at Karnataka Postal Circle has been completed.The PACS software was replicated and implemented on a pilotbasis in five more circles (Delhi, Hyderabad, Ahmedabad,Jaipur and Bhopal) by 2010. After the successful completion atthe pilot circles, Department of Posts has decided tocustomize, replicate and implement the software (PACS) fromJune-2011 in all other 16 Postal Circles across the country andexpected to be completed by May-2012. The customization andreplication has since been completed in Tamil Nadu,Maharashtra, Odisha, Himachal Pradesh and Chattisgarh.Customization is in progress in other Postal Circles. The PACSsoftware, once fully replicated, will be covering 23 PostalCircles, 16 Agency Banks, RBI and about ten thousand PostalUnits including Head Post Offices and Select Sub Post Officesacross the country.

NIC Bangalore has developed and implemented GovernmentBusiness Transaction Reporting System (GBTRS) software foruse in Agency Banks and this software are now being used by

CANARA Bank, Syndicate Bank, Indian Bank and IndianOverseas Bank. NIC has also developed and implemented CBS(Core Banking System) Extraction Tools for State Bank ofMysore and State Bank of Hyderabad and implementation is inprogress at State Bank of Travancore. GBTRS and CBSExtraction tools are the key measures to ensure e-Scrolls fromAgency Banks other than State bank of India (SBI). SBI hasintroduced GBSS (Government Business Solution Software)and e-Scrolls are being arranged for the pilot circles usingGBSS software. The Schedule Generation Tool, developed byNIC, has been integrated with the MEGHDOOT software so thate-Schedules are available from all Head Post Offices.

4.58 Postal Life Insurance (PLI Soft)

Web based Postal Life Insurance software has beenimplemented to automate the workflow for issuance of policies

and managing the accounts for each policy holder starting fromacceptance of proposal till exit of the policy. This system isbeing used by 23 circles, 45 regions, 440 divisions and 820Head Post offices across the country. Various modulesincorporated in the software during the current year areProposal entry and incentive calculation for agents, SMS


http://www.postallifeinsurance.gov.in

A typical window showing the pairing process


integration for sending alerts/acknowledgements to policyholders, Premium payment by insurant anywhere in thecountry, Instant transfer of policy, Assignment, conversion andLapse policy, etc. Online fund position is provided from 820head post offices to the PLI Directorate on a daily basis so thatit can be invested in the market. Presently there are more than54 lakh policies with sum assured to the tune of Rs. 72,257Crores and 180 lakh active policies with sum assured to thetune of Rs. 78509 Crores under the Postal Life Insurance (PLI)and Rural Postal Life Insurance (RPLI) schemes respectively.

4.59 Project Arrow

Project Arrow was as an integrated and focused approach toenhance the Quality of Services and improve the 'Look andFeel' of identified Post Offices across the country. Theunderlining objective of the project was to provide e-enabledservices so that Post Offices become a "Window to the World"

for the 'Aam Aadmi'. This project was started with 50 identifiedPost Offices in first phase and expanded to 10,000+ post officesin four phases. NIC has developed Project Arrow Dash boardand online monitoring system to improve quality of services bycapturing transaction details by online data entry andcustomized data extraction tool (DET). Comprehensive Dash

board has been designed to monitor status of variousparameters like mail receipt / delivery, revenue etc., Datacaptured from DET files is displayed in various forms on web foranalysis to concerned users. Detailed Key PerformanceIndicators (KPI) reports has been designed for 90+ parameterscaptured from 10,000+ post offices located across the countryand have been made available online to all stake holders. All theviews / reports made available to individual post offices andadministrative offices like circle / region / divisional offices.Regular review meetings are taken based on these data tomonitor the performance of the Project Arrow Post Offices.

4.60 Public Distribution System (PDS)ComputerizationEnd to End Computerization of Public Distribution SystemActivities (ePDS) is to enhance efficiency and monitoring ofDistribution of Essential Commodities to the intendedbeneficiaries. The PDS computerization project makes PDSdelivery system more effective in achieving food Security,bring in optimization of subsidy costs , improve Internaladministrative efficiency in the Department, minimize thetransit losses and pilferage at various levels, make informationavailable to citizen through multiple interfaces like website orSMS and ensure timely delivery of commodities to FPSdealers.

NIC as an overall Technical Consultant is providing thesupport to states in designing the standards for PDSprocesses, development of Common Application Software(CAS) and customization according to state requirements. NIChas developed the Common Application Software that coversAllocation of Food grains, Ration Card Management System,Smart Card based sale of commodities at FPS, Disseminationof information through Web portal and SMS, FPSManagement and Food Grains Movement monitoring.

PDS computerization is in advanced stage of implementationin the states of Delhi, Gujarat, Kerala, Chhattisgarh,Puducherry and Chandigarh.

71


http://indiapostarrow.gov.in



PDS computerization is in progress in the states of AndhraPradesh, Haryana, Meghalaya, Maharashtra, UttarPradesh,Bihar and Rajasthan.

4.61 Registration and Licensing of FishingCrafts (ReALCraft) Registration And Licensing of Fishing Crafts (ReALCraft)Software, a workflow based System, was developed by NICKerala and made operational in the State of Kerala. Theobjectives of ReALCraft are to create and maintain a NationalDatabase of all Fishing Vessels across the country, toelectronically generate Registration Certificates and FishingLicense to Fishermen; to prevent registration with a duplicateengine number and to minimize the need for physical movementof the application form for approval, etc. by facilitating electronicmovement of files.

The application is being rolled out at 165 locations (places ofRegistry) in all the Coastal States (Gujarat, Maharashtra, Goa,Karnataka, Kerala, Tamilnadu, Andhra Pradesh, Odisha & WestBengal) and Union Territories (Daman & Diu, Lakshadweep &Minicoy Islands, Andaman & Nicobar Islands and Puducherry).The Merchant Shipping Act (MS Act) has been amended toenable all the States and UTs to adopt uniform format ofregistration. NIC has fully customized the ReALCraft application

to meet the requirements of all States and UTs for UniformRegistration of Fishing Vessels. State Fisheries Officials havebeen trained, ICT infrastructure has been established andBroadband Connectivity has been provided at all 165 places ofRegistry. Fishermen can get status of their application just bysending registration number or application reference numberthrough SMS and also the Marine Enforcement Team can getVessel information by sending vessel identification number,registration number, license, permit, SART or EPIRB.(seasafety equipments) by sending SMS. Coastal Guards, Navy,State Marine Police, MPEDA, Mercantile Marine Department(MMD) can enforce strict security norms using this system andcan get all the information of a fishermen and the fishing boatthey catch in the sea. The ReALCraft Application has helpeddistribution of registration certificates to 5000 fishermen by theDistrict Magistrate of the Nellore district, Andhra Pradesh.

4.62 Retail Prices Monitoring System

An Intranet based system http://dacnet.nic.in/rpms has beendeveloped to facilitate monitoring of Weekly Retail Prices ofFood items and Monthly Retail Prices of Non Food items. Pricedata is entered at market level. The system facilitates centrallevel monitoring of Weekly and Monthly Retail Prices ofEssential Commodities. The data is collected and compiled onweekly basis for food items and on monthly basis for non fooditems. Data is entered Market wise, Commodity wise, Date wisefor Food and Non Food items.

4.63 Rural Consumer Price Index (CPI-Rural)

Consumer Price Index (CPI) - Rural, a web enabled softwarewas developed to collect rural retail price by Central StatisticsOrganization (CSO) through the post offices. CSO has selectedaround 500 commodities for collecting retail prices every monthfrom 1183 villages covering all districts of the country. Eachvillage has been linked to nearest head / sub post office for data


Registration and Licensing of Fishing Crafts (ReALCraft)




entry. Data is collected by the postal field staff and verified bythe Supervisor (Post Master).This has been designed with rolebased access control for operator, supervisor and CSO. Eachrole has been assigned with pre defined access and privilegesdepending on requirements. Extensive diagnostic reports have

been provided to help the operators to correct the wronglyentered data. Different types of MIS reports have been designedto provide information to various stake holders as per theirrequirements along with the option to download the collecteddata.

4.64 Sea Port Project

The domain knowledge acquired by NIC in more than last 10years has resulted in producing Enterprise-wide Port BusinessApplications system for Indian Sea Ports supporting G2B andG2G e-Governance mission in our country. The latestdevelopment in this regard is the Port Operations ManagementSystem (POMS) for sea-ports, a product supporting Vessel,Cargo, Container, Berth, Railway, CFS & Billing operationshaving seamless integration with respective Customs as well asPort Business Stakeholder (Agents) message through PortCommunity System Portal of IPA. The project conceived as aby-product from the Enterprise Application System of HDC

developed and implemented by NIC. "POMS" is successfullyoperational in Kolkata Dock System (KoPT) and Ennore PortLimited, Chennai. The same is being initiated for Chennai PortTrust. The product 'POMS' can play a vital role in implementinga uniform standard based port operations management for bothmajor and upcoming minor ports in India.

The salient features of POMS include - Supporting end-to-endintegrated business activity, enriched with re-engineeredbusiness practices acquired through collaborative processanalysis matching Indian environment, based on cost-effectiveopen-source/standard platform, web-based system supportingmulti-tier enterprise architecture, RIA based user interface,wireless PDA interface etc

4.65 Seednet India Portal

Seednet India Portal (http://seednet.gov.in\) is a 'NationalInitiative for information on Quality seeds' for prosperity offarmers. The key objectives of the project are to make timelyavailability of seeds information (breeder, foundation andcertified seeds) and demand and supply of seeds. Under theproject, a complete Seed Supply chain has been developedto enable state governments, public sector and private seed

producers to provide online indent for breeder seeds andalso provide the requirement and availability of seeds online.

73


http://seednet.gov.in


Rural Retail Price survey report


Uniform Seed Certification software is being implemented inSeed Certification Agencies.

4.66 Smart Card Based Public DistributionSystemSmart Card based applications are implemented for a numberof National and State level projects. Driving License & VehicleRegistration Certificate (DL/RC), Multi-Purpose National IdentityCard (MNIC), Rashtriya Swasthya Bima Yojana (RSBY),ePassport and PDS respectively are some of the major projectsimplemented across the country. Key Management System(KMS) of DL/RC for the States of Goa, Delhi, Andhra Pradesh,Assam, Gujarat and Uttar Pradesh have been done this yearand approximately 1182 number of authority cards were issuedto the State nodal offices. MNIC (Multipurpose National IdentityCard) is an initiative of the Ministry of Home Affairs and Officeof Registrar General, India to create a national ID for everyIndian citizen with the objective of obviating the need for multipledocumentary proofs. It is desired to allow multiple applicationsintegrated onto a single smart card. Ministry of Labour andEmployment has entrusted NIC to design and develop KMSsoftware for the Rashtriya Swasthya Bima Yojana (RSBY)project. The system should provide the mechanism, so that onlyauthorized agencies are able to perform the card datamodification to complete the field transactions. Software forimplementing these requirements has been developed.Maintenance and up gradation in the applications for SCOSTA-CL cards has been carried out for the year 2010-11. e-Passport,a biometric passport uses contactless smart card technology,embedded in the back cover for Indian passport. Under PublicDistribution System Project, existing Paper based Ration Cardshave been replaced with Smart Cards having all biometric,demographic and personal information details of people. A pilotproject has been initiated to replace paper based Ration Cardswith SCbPDS in Haryana and Chandigarh. Generic softwarehas been developed by NIC and tested by the respective StateGovernments. The project envisages Introduction of SCOSTAcompliant Smart Cards for all the stakeholders, Web enabled,role and workflow based Application Software on Open Source

platform and Distribution of commodities at FPS through PoSterminals using biometric authentication to check genuinenessof beneficiary.

4.67 Swarnjayanti Gram Swarozgar Yojana(SGSY)-MISSwarnjayanti Gram Swarozgar Yojana (SGSY) is to assist thepoor families (Swarozgaries) by ensuring appreciable sustainedlevel of income over a period of time. This objective is to beachieved by inter alia organizing the rural poor into Self HelpGroups (SHGs) through the process of social mobilization, theirtraining and capacity building and provision of incomegenerating assets. The SHG approach helps the poor to build

their self-confidence through community action, interactions ingroup meetings and collective decision making, identificationand prioritization of their needs and resources. MIS-SGSY,http://sgsy.gov.in is a role based web enabled InformationManagement System for managing all the activities of SGSYfrom MoRD level to Block level, Routing Agencies andImplementing Agencies. The system has major modules likeSHG, DRDA Administration, and Special Projects.

In SHG module, activities like Component wise funds allocationat MoRD, allocation by MoRD to districts, correspondingallocations by states to districts are covered. Fundsexpenditure planning at District level, Expenditure details, Bank

http://sgsy.gov.in




linkage details of SHGs, SHGs members, Training Institutionsdetails, Products/ Activity details, Individual Swarozgariesdetails are also available. Loan Sanction/Rejection disbursalschedule details are available.In Special Projects module,activities like On line proposal entry at District/State/MoRDlevel, its approval, Sanctioning and Releasing of funds toRouting agencies, Online generation of Sanction and releaseorders and Transferring of funds from Routing Agencies toImplementing Agencies, Funds receipt by Implementingagency, Funds Expenditure, Training Institution details andBeneficiaries Training details are covered.

The application is developed using open source resources likeJava, Hibernate and Struts (Java Script, Ajax). Postgres is usedas the database and it is hosted on Linux servers.

4.68 Telecom Commercial CommunicationsCustomer Preference Portal

Telemarketing calls are a major cause of worry not only forpeople in India, but across the globe. The objective ofNational Consumer Call Preference (NCCP) Registry is tocurb Unsolicited Commercial Communication (UCC).Unsolicited Commercial Communication has been definedas "any message, through voice or SMS, usingtelecommunications service, which is transmitted for thepurpose of informing about, or soliciting or promoting anycommercial product or service, which a subscriber opts notto receive, but does not include any transactionalmessage; or any messages transmitted on the directions ofcentral Government or State Government or agenciesauthorized by it” .

Earlier during 2007, India became one of the fewcountries to have started the National Do Not Call (NDNC)Registry (http://www.ndncregistry.gov.in) service to protectthe telephone subscribers from such UnsolicitedCommercial Communication. The NDNC Registry couldnot achieve the full objective of protecting the telephonesubscribers from UCCs. Therefore, TRAI came up with thenew regulation "The Telecom Commercial

75


Inauguration of NCCP Registry by Mr. Kapil Sibal on 27th September 2011


Communications Customer Preference Regulations, 2010"on 1st December 2010. Accordingly, NDNC portal hasbeen revamped and a new registry i.e. National ConsumerCall Preference (NCCP) registry has been set up atwww.http://nccptrai.gov.in which has started functioningfrom 15th January, 2011.

The NCCP Registry is a database having the list of all thetelephone numbers of the subscribers who do not want toreceive UCC or opt to receive messages of certaincategories. The telephone subscriber (Landline ormobile) who does not wish to receive UCC or receivecertain category messages can register their telephonenumber with their Access provider (AP) for inclusion inthe NCCP Registry which will be included in the databasewithin 7 days of receipt. As on date, 170 millioncustomers are registered in NCCP database.

The Telemarketer will have to verify their callingtelephone numbers list and SMS sending list with theNCCP before making a call or sending SMS. A penaltyper call/message has been prescribed to discouragetelemarketers who make calls to numbers registered inCCP list. The defaulter telemarketer will facedisconnection of telecom service and blacklisting in caseof continuous sending of Unsolicited CommercialCommunication (UCC) even after being penalized. Morethan 5 TMs have been blacklisted so far with

approximately 7400 disconnections of telecom resourcesso far.

The complete statistics as in May 2012 are summarised in theTable 1 :

4.69 Waqf Management System of India(WAMSI) Waqf is the permanent dedication by a person professingIslam, of movable or immovable property for any purposerecognized by the Islamic law as pious, religious or charitable.Waqf is a national resource to be used to develop institutionsand earn income for Muslims welfare, it is so badly managedthat it is the only system where virtually no accountability isdemanded. Often Waqf Properties are facing the threat ofencroachment, alienation and sold-out. JPC on Waqf in its 9thReport had recommended the computerization of the recordsof State/UT Waqf Boards (SWBs) with the help of NIC. WaqfManagement System of India (WAMSI) has been developedwith following objectives:

Number Of Number

Access Provider 18

Registered Telemarketers 2,462

Locations of TMs all over India 1,122

Allocated Telecom Resources 1,60,717

Customers Registered 17,00,66,514

Customers in Fully blocked category 16,41,80,867

Customers in Partially blocked category 58,85,647

UCC complaints registered 1,23,571

Action taken cases for complaints 1,20,022

Penalty deducted from TMs Rs. 58,45,000

Telemarketers blacklisted 5

Resources Disconnected 7417

Table 1


www.nccptrai.gov.in


• To have up-to-date correct inventories of WaqfProperties.

• To facilitate cross checking of Waqf Properties records withother databases maintained at State/UT level especiallythose of Revenue Records and Civic Bodies.

• To track the revenue generated from individual WaqfProperties by ensuring timely reminders for submissionof Annual Returns by Waqf Properties’ Managers.

• To transparently manage the leasing process of WaqfProperties and to monitor the pending payments fromlessees thereof.

• To digitally preserve the Waqf Properties OwnershipEstablishing Documents and to facilitate their easyretrieval when required in case of litigations in courts.

Apart from known benefits as part of objectives listed above,there would be lot of intrinsic benefits such as streamlining ofrecord keeping at State/UT Waqf Boards, introducingtransparency in the existing system of waqf management, etc.Another anticipated benefit would be of electronic access ofvaluable Waqf Properties documents that will reduceunnecessary handling of fragile documents thus contributing totheir long-term preservation.

Common man could query and access various Reportsdynamically generated through this system to know the statusof Waqf Properties like who is the Manager, how muchRevenue was generated in previous years, if it is underlitigation then who is the petitioner/defendant etc, if it isencroached then who is the encroacher, etc. This will becomesocial audit.

State/UT Waqf Boards Interface

77


http://waqf.gov.in/wamsi

National Level Projects

Advertisement Automation (DAVP)AGMARKNETCentral Government Health Scheme (CGHS)Centralized Payroll Package Community Information Centres ProjectCommon Integrated Police Application (CIPA)CONFONET (Consumer Forums Network)Cooperative Core Banking SolutionDISNIC-PLANeAwase-Counselling e-Courtse-Districte-Granthalayae-Hospital/ONCONETElection InformaticsEmployee Provident Fund Organization ProjectEmployment Exchange Projecte-MunicipalitiesEnergy Billing System for State Electricity Boardse-Office/IntraGove-Procurement (GePNIC)Examination Results PortalFertilizer SubsidyFISHNETICT for Indian JudiciaryIntegrated Action Plan for Selected Tribal & Backward Districts Integrated Disease Surveillance Project (IDSP)IVFRT (Immigration & Visa)Land Records Mother and Child Tracking SystemNational Animal Disease Reporting SystemNREGASoftPanchayat Informatics (NPP/Priasoft)Passport ComputerizationPatram Pension Information System Plan Plus Postal Accounts Current System (PACS)Prison ManagementProperty RegistrationPublic Distribution SystemPublic GrievanceSeaport ProjectTransport Project (SARATHI and VAHAN)Treasury ComputerisationValue Added TaxWeb based Scholarship ServicesXGEN (Xtended Green Node)

ANDAMAN

& NICOBAR

ANDHRA

PRADESH

ARUNACHAL PRADESH

ASSAM

BIHAR

CHANDIGARH

CHHATTISGARH

DADRA

& NAGAR

HAVELI

DAMAN

DELHI

GOA

GUJARAT

HARYANA

HIMACHAL PRADESH

JAMMU

& KASHMIR

JHARKHAND

KARNATAKA

KERALA


Table 1 : Status of Implementation of National Projects

ANDAMAN

& NICOBAR

ANDHRA

PRADESH

ARUNACHAL PRADESH

ASSAM

BIHAR

CHANDIGARH

CHHATTISGARH

DADRA

& NAGAR

HAVELI

DAMAN

DELHI

GOA

GUJARAT

HARYANA

HIMACHAL PRADESH

JAMMU

& KASHMIR

JHARKHAND

KARNATAKA

KERALA




LAKSHADWEEP

MADHYA

PRADESH

MAHARASHTRA

MANIPUR

MEGHALAYA

MIZORAM

NAGALAND

ORISSA

PUDUCHERRY

PUNJAB

RAJASTHAN

SIKKIM

TAMIL

NADU

TRIPURA

UTTAR

PRADESH

UTTARAKHAND

WEST BENGAL



79


C H A P T E R

05 RESEARCHAND DEVELOPMENT


5.1 Biometrics & Biocode for Land Records

Biometrics is the automated method of recognizing a personbased on a physiological or behavioral characteristic. Biometrictechnologies are becoming the foundation of an extensive arrayof highly secure identification and personal verificationsolutions. Finger print (Bio-metrics) authentication is used toensure fool proof system for uniquely identifying the person. Thetechnology has been used in land records and Bio-metricdevices have been provided in the tehsils. Whenever there isany transaction, updation/mutation to be done, use of bio-metric/finger print is mandatory. The system is operational in 20states where no change in land records database can be donewithout Bio-metric of Tehsildar. The same has been done toenforce security of the system and no unauthorized person canmake any changes therein.

2-Dimensional barcode is generated from important columns ofthe Record of Rights (ROR) Registers. Solution implementedhas two main components; first one is 2-D Bar Code generationmodule and other is Bar Code verification module. The 2-D BarCoded RORs has created a sense of trust among the revenueadministration, public and agencies providing loan and otherservices. The main objective of devising this solution is togenerate the RORs that can be verified by any third party in atime bound manner at the time of acceptance with minimumresource. The same has been provided to provide extra securityto printed copy of RoR in the states of Karnataka, MadhyaPradesh and Haryana. This technology is being used by e-DISHA Ekal Sewa Kendras in Haryana for delivering manyother services also.

5.2 Secure Service Delivery through DigitalSignature

PKI (Public Key Infrastructure) is a collection of technologies,processes, and organizational policies that support the use ofpublic key cryptography to verify the authenticity of public keys.PKI provides the mechanisms to ensure that trustedrelationships are established and maintained. PKI enablesusers to securely and privately exchange data and do financialtransaction over internet. The PKI and digital signaturetechnology has been used to ensure secure delivery of servicessuch as Records of Rights copies, Court Judgment, certifiedcopy of Registered Deed, non-encumbrance certificate and hostof other services in accordance with Section 65(1) of IT Act2000, the Digital Signature. Under Land Records, using PKILand Records has been securing & authentication the electronicdocument of ROR (E-ROR) from delivery databases indeliverable format. Storage and issuance of Identificationnumber for each E-ROR for future references. Re-usable plug-in has been written which can be used in any application forsecured delivery of services.

5.3 SCOSTA Standards for Smart CardNational Informatics Center worked along with academia andindustry players, to evolve a complete implementable SmartCard Operating Systems Standards, which is named SCOSTA(Smart Card Operating System for Transport Application).These standards are absolutely generic and are deployment-ready for all kind of Identity applications like Citizen ID Card,PDS card, Election Card, BPL Card, , PAN Card etc. SCOSTAis primarily based on ISO-7816 standards, and hence complie

5 I RESEARCH AND DEVELOPMENT

Frame work forDelivery of secure ROR

Biometrics & Biocode for Land Records

RESEARCH AND DEVELOPMENT

with international requirements also. As of now, more thantwenty major national and international industry players haveadopted these standards for their Smart Card products whichare sold in national and international markets. SCOSTA hasalso been recommended by the Technical Committee for UIDProject.

5.4 Mobile Technologies for e-GovernanceApplications

e-Governance is the use of information technology like WAN,Internet and mobile computing by Governance agencies, totransform private businesses and public agencies, as well as toempower the citizens. Mobile-Governance, on the other hand, isthe use of mobile or wireless technology to improveGovernment service and provide information "anytime,

anywhere". Mobile applications also rely on good back officeICT infrastructure and well defined work processes.

A lot of R&D activities have been initiated in this area andNIC has started using mobile -Governance for collection anddelivery of services in various sectors. SMS based serviceshave been rolled out in Examination Results, Land Mutationstatus in Maharashtra, Certificate status and publicgrievance under e-District project in Uttar Pradesh. Mobile-Services (Transactions and Payments) are also being usedon pilot basis for making payment to the workers underNREGA. Under Watershed Development programme andDrinking Water Supply Programme, PDAs are being used topick the coordinates and photographs of various facilitiesbeing created from the field and transmit to the centralserver.

83

06


C H A P T E R

06 e-GOVERNANCEIN STATES


6.1 ANDAMAN & NICOBAR ISLANDS

The A & N Islands is a Union Territory consisting of around 570islands scattered in Bay of Bengal, more than 1200 km frommainland. The islands are remotely located and faceinfrastructure and technology constraints, resulting in uniquechallenges in implementing e-Governance projects.

The NIC Andaman state unit was established in 1988 atSecretariat, Port Blair to give thrust to the computerizationefforts in Government domain. The NIC District units arefunctioning in two districts of South Andaman and Nicobar.Setting up of NIC district centre is in progress in the third districtof North & Middle Andaman. The NIC offices at state anddistrict levels provide a wide range of services in e-Governancespectrum to A & N Administration and to GOI offices in the UT.The services cover software projects for different functionalareas of departments, providing Internet and e-Mail facilities tothe Government offices, video conference sessions from PortBlair to the GOI offices in New Delhi, Capacity building includingtraining to govt officials, technical consultancy services to A & NAdministration on e-Gov projects etc.

6.1.1 IT Support and Services

BIRth and Death Registration System (BIRDS)Launched in Jan 2008, BIRDS is a software built as per theuniform and updated guidelines of Registrar General of India(RGI) for registering births and deaths in the country online.Citizens can download unsigned copy of birth/death certificatefrom website. The Head office of Directorate of Health Services

(DHS) monitors birth and death registrations through website.The system generates statistical reports required by RGI inprescribed formats. Facility for other Govt offices like RGI, Civilsupplies department, Elections department, Transportdepartment etc., to download birth and death records periodicallyfrom website, including downloading of data in XML format isalso available. There is a workflow based system in website forchanges in birth records, NOC etc., This system has beenimplemented in all 91 registration centres in the UT, Healthcentres of DHS. The number of records in BIRDS is 2.5 lakhs.

Electronic Citizen Services (ECS)ECS is a G2C project launched in Oct 2007 for handlingaround 36 types of services offered by District and Tehsil

offices to citizens. The services are categorized as Orders,Permits, Licenses, Certificates, etc.. At design stage of ECS,the service parameters are defined and built for each serviceincluding (a) classification of service (b) various operatinglevels like dealing clerks, Assistants, Asst Commissionersalong with their defined roles (c) time frame fixed at each level(d) work flow for the service. With this design architecture,every application for a service received at DistrictCollector/Tehsil office is tracked at each level till final deliveryof service to citizen. Now, citizens submit application forvarious services, get acknowledgement across the counterand can track status of their application through website,IVRS, helpdesk or Kiosk. Around 20,000 applications fromcitizens are serviced every year. The citizens can download

6 I e-GOVERNANCE IN STATES

Birth and Death Registration System

Electronic Citizen Services

e-GOVERNANCE IN STATES

the final output for some of the services directly from website.The back end databases are also simultaneously made onlinewith ECS in synchronization.

Online Hotel Accommodation with Payment GatewayInterfaceIt is a completely web based system that facilitates touristsproposing to visit Andaman & Nicobar islands to book theiraccommodation in Govt owned Star Category hotels, throughInternet. The tourists provide their requirements including roomtype, no of beds, period of stay and other services in the websiteand a unique customer-id is generated for each bookingrequest. The department confirms availability ofaccommodation offline and sends an e-mail back to customer.The customer can also track his request status through website.Once confirmed, tourist makes payment for advancereservation through the payment gateway interface of Axisbank. This system has resulted in better room occupancy ratioof the star category hotels. Around 20,000 applications fromcitizens are serviced every year.

e-BASIC for Billing, Accounting System and InventoryControl for Sagarika EmporiumThe Govt. run Sagarika Emporium is a popular sales outlet inPort Blair selling traditional craft items of artisans in A & Nislands to tourists. The e-BASIC software has fulfilled theobjectives of computerized billing and accounting systemincluding system generated daily cash book etc., automaticgeneration of supply orders, receipt of items against supplyorders placed, bank statement for amounts disbursement tounits based on sales, reconciliation of accounts, monthlyclosing of accounts, MIS and inventory analysis etc. Around50,000 bills per year are generated from e-Basic. As part of e-BASIC , a website was developed through which a registeredUnit can view its transaction details. The online servicesprovided to units are many such as List of supply orders placedby emporium on unit, with facility of downloading supply order,List of items of a unit that are popular i.e., sold in highernumbers to customers for a period, List of items reaching re-order level, so that a unit can have production planning inadvance, List of fast moving items, high value items sold,amounts disbursed by emporium to bank and amounttransferred by bank to unit etc.

PromisePromise software for web based monitoring and review ofimportant and time bound projects of A & N Administrationcovers more than 65 projects of around 16 departments andGOI offices. The departments periodically update the status ofeach project for both physical and financial progress against thepre- defined targets. The Chief Secretary reviews the progressof these projects every quarter and identifies project delays andlikely cost overruns. The dynamic graph facility available insoftware facilitates easier project tracking by combining bothphysical and financial progress. Likely delays in projectcompletion and cost overruns are identified and remedialmeasures are put in place to ensure the successful completionof projects in time and within the estimated costs. Being a webbased software with targets and achievements at macro level,the software can be easily implemented in other states.

6.2 ANDHRA PRADESH

NIC started its State Centre at Hyderabad in 1986. The broadrange of services includes system study, design, coding,testing, training, implementation, software maintenance andhand holding support. A Data Centre has been established at

87

Project Monitoring Information System (Promise)

For further details, please contact:State Informatics Officer

NIC Andaman & Nicobar UT Centre

11, Old Pradesh Council Building

Secretariat Complex

Port Blair -744101

Phone : 03192 - 232733

E Mail : [email protected]

Web Site: http://www.and.nic.in


NIC, Hyderabad with the objective of providing high serviceavailability and scalability. The Data Centre is operated byoffering continuous maintainability, system redundancies,multiple active power & cooling delivery pathways, faulttolerance, and enhanced physical security. The Data Centre ispowered with state-of-the-art physical and ICT infrastructure,offering services with heterogeneous support at state level /national level including Disaster Recovery Services. Support isalso extended to the Andhra Pradesh State Data Centre,through a composite team. The networking facilities include 34Mbps circuits connecting 21 NIC District centers and 2 Mbpscircuits connecting Hyderabad and RR District NIC Centres toNIC State Centre, Multi-Site IP based Video Conferencingstudios at State and Districts, Hi-bandwidth redundant InternetGateway. More than 200 websites have been hosted. E-mailservices are provided on Centralised Server at Delhi with DRservices from Hyderabad. Around 6000 e-mail accounts areprovided. All the 23 Districts of AP are on the VideoConferencing Network.


Computer-Aided Administration of RegistrationDepartment (CARD) This system (http://igrs.ap.gov.in/) was designed to smoothen

the citizen - Government interface by transforming services ofproperty registration across the counters leveraging the benefitsof IT with pre-defined service levels. The various features of thesystem are electronic preservation of documents andautomation of back-office functions, Counter-based/web-basedservices on issue of Certified copies, Market Value assessment,

Encumbrances, Transparent valuation of the properties. Impactof the project is such that it has increased the productivity ofemployees and has led to an increase in the number ofregistrations and thus increased revenue to the department.

Land Record Information System This system was designed to provide land related citizenservices and to automate back office functions. It consists of

online mutation workflow for effecting change of ownership Thecitizen is able to get the status of mutation application processat Mandal Revenue Offices. It is possible to generate all theland records accounts and Copies of Pahani / Adangal,ROR1B and land ownership certificates. One can get landrelated certificate copies from the Mandal Revenue Offices.

Prajavani

Prajavani (http://prajavani.ap.nic.in/) is a web based system for

http://igrs.ap.gov.in/

http://ccla.ap.gov.in

http://prajavani.ap.nic.in/


on-line monitoring of Public Grievances at DistrictCollectorates in Telugu. This system facilitates the citizen tofile a grievance and see its response at the kiosk. Thegrievance is marked to an officer with due date and Officerscan feed their response. The benefits are that citizens neednot come to Collectorates and can still can get their grievancesaddressed. SMS based Complaint Status system is availableat Anantapur and Kadapa districts.

e-Panchayate-Panchayat (http://e-panchayat-pris.ap.nic.in) is an e-Governance initiative for the rural sector providingcomprehensive software solution attempting automation ofGram Panchayat functions. The services offered are Birth &Death Registrations which include Capturing of event details,Name inclusion, Non-availability Certificates, Registration ofevents, Issuance of Certificates, Statistics, House Taxincluding Automation of Assessment, Demand Collections,Arrear Processing and Annual Demand Enhancement,Special Notices/Demand Notices, Registers/Field

Books/Defaulters Trade License includes Issue of Licenses,Cancellations, Renewal, Demand Notices, Fee Collection etc.Benefits are improved citizen services, better transparency,streamlining of procedures and monitoring of revenues &services.

GIS School Mapping for Sarva Siksha Abhiyan This is a Web GIS application (http://gmapsrvm.ap.nic.in/) toenable planning for the access, enrolment, retention, quality andmonitoring aspects, integration of school infrastructure, facilities,budget & expenditure, child & teacher information, attendance,

mid-day-meal program, results, school complexes along withrequired visuals, integrating. A proximity analysis helps to meetthe norms of the government in establishing the new schoolsand upgrading the existing schools wherever required.Distance among schools and habitations can be found to helprationalization of schools and Infrastructure status can be foundusing visuals. GIS based customized modules facilitate quickdecisions across the table.

Online Vaccination Appointment for International TravellersThis Online Vaccination Appointment for International Travellers(http://ipm.ap.nic.in) was developed with an objective toeliminate queues by international travellers seeking vaccinationas per WHO norms. Features include online appointmentbooking, updation of the vaccination information, generation ofthe certificate as per WHO norms and MIS reports generation.This system has eliminated long queues and attractedpassengers from neighboring states.

Web based MIS for Panchayat Raj (Watersoft)It is a workflow application which aids planning, monitoring andexecuting various works taken up by the department. It is webbased with centralized approach of data capture and monitoringwith Office wise, Role based authorized access facilitatingonline release of work wise funds to division offices. Thebenefits are availability of complete assets data, water sourcesdata with water quality test reports.

Integrated Management system of Pay & Accounts Office

& Treasuries (IMPACT)

IMPACT is a system which includes features such as onlinebill passing with validations, effective budget controlsystem, maintenance of earnings, loans and advances,centralized pay processing and comprehensive reportgeneration. It has provision for crediting governmentemployees salaries, loans and advances through ECSsystem It has resulted in timely submission of accounts toAccountant General and to the Government, elimination ofduplication in the internal functioning of Pay and AccountOffice (PAO), elimination of manual errors andmisclassification of bills and dissemination of informationto DDOs. IMPACT has thus resulted in providingtransparency.

89

http://epanchayat-pris.ap.nic.in


Case Status Information System for Cyberabad PoliceIt is a system for instant tracking of Address Details based onMobile/Vehicle Regd. No. Police CUG can instantly track thestolen vehicle, mobile by sending SMS. It has eliminated delaysin attending crime and increased productivity.

Missing Persons Information SystemThis system helps to trace the missing persons and to ensurethat all the missing persons are recorded & restored .NGOs,Individuals can report/search a missing/found /unidentifiedperson. It is helpful to Citizens, Police Department, NGO's intracing out the missing persons

Karmika Sankshema Nidhi ParyavekshanaIt is a system to computerize the activities of Labour WelfareBoard like Creation of Statewide Database of Establishmentsregistered with Labour Department, Capturing the collectiondetails of the Subscription (towards the Welfare Fund),Generation of Checklists of Establishment for verification,Demand, Collection, Balance Reports, Details of Receipts &Payments other than aid to beneficiaries, Daily inward/Outwardreports, Bank Schedules for depositing and reconciliation ofcheques/DDs, ,Asset report, Income and Expenditure reports &Generation of Annual Report.

Work Flow System for Dept. of HorticultureIt includes features viz. Online Registration of applications withacknowledgment and Status appraisal through mail or SMS,provision to file online application for more than one component& crop, verification, counseling and finalizing suitablecomponents to suit the land / area, facility for Survey No.verification with Land Records data and authentication ofresidence proof of the application through BPL data, Stage wisemonitoring the work progress and release of funds & Grievancemonitoring.

List of Business Information System (LOBIS)LOBIS was designed to automate the workflow of JudicialRegistry for the High Court. It facilitates registration of caseacross the counter, Auto allocation of case file to scrutiny officerand case number after scrutiny, Generation of cause list, Titlefor orders / judgments, Notices, Index preparation of disposedCase files, Auto Calculation of stamp fee for issue of certified

documents. Case information is made available on CaseNumber, Party Name, Low court Number, Advocate name. It isalso available on IVRS and SMS. Judgments and Daily orderare made available on internet.

Girl Child Protection SystemIt is an online workflow based automation system to promoteenrollment and retention of girl child in school facilitating onlineentry of applications by CDPOs, school administration,generation and authentication of certificates in local language,etc.

Complaint & Alert SystemAn SMS Based Complaint Receiving System has beenimplemented as a supplement to existing Dial 100 facility.Citizens can send an SMS related to Terror, Crime, Traffic andHarassment to this application which would be forwarded toconcerned Officer/Group of Officers for appropriate action.Implemented in Hyderabad Commissionerate and CyberabadCommissionerate, it has become a role model for other stateslike Jammu & Kerala.

6.3 ARUNACHAL PRADESH

Arunachal Pradesh stretches from snow-capped mountains inthe north to the plains of Brahmaputra valley in the south.Arunachal is the largest state area-wise in the north-east region,even larger than Assam which is the most populous. Since theestablishment of NIC, Arunachal Pradesh State Centre atItanagar, in the month of November, 1988, it has played a keyrole in ushering in ICT based culture in the functioning of thestate government. Over the years, NIC, Arunachal PradeshState Centre has been instrumental in the conceptualisation,design and development of many ICT based applications for the

For further details, please contact: State Informatics Officer

NIC Andhra Pradesh State Centre

A-Block, Govt. Offices Complex,

Tank Bund Road,

Hyderabad - 500063

Phone : 040 - 23223139


Web Site : http://www.ap.nic.in


state government as well as in the capacity building of thegovernment manpower.


Jan-SuvidhaJan-Suvidha application is a single window certificate deliverysystem implemented in 10 Deputy Commissioner and 2Additional Deputy Commissioner Offices. Various certificatesare computerized and issued/ renewed within a short specifiedperiod. The Jan Suvidha Centre charges a minimum fee for allthe services.

Payroll and GPF Computerisation Project A generic payroll system has been developed and implementedin about 80 government offices of the state. Using the GPFaccounting process, about 32,000 GPF accounts aremaintained by the Directorate of Accounts & Treasuries.

6.3.2 ICT Infrastructure and Web Services

The internet connectivity to around 30 state governmentdepartments is provided through RF connection/OFC fromthe NIC State Centre, Itanagar. The wireless LANconnectivity is also provided to the Governor's Secretariat,Legislative Assembly, and Chief Minister's Residence. Thewireless nodes share the existing 45 Mbps Leased LineCircuit which is backed up by 2 x 2 Mbps Leased Line. Webhosting and e-mail services to various governmentdepartments have also been provided. NIC Arunachal

Pradesh also undertakes web application development onrequest from Govt. departments.

6.4 ASSAM

Assam is a north eastern state of India with its capital at Dispur,in the eastern part of Guwahati city. Located south of theeastern Himalayas, Assam comprises the Brahmaputra and theBarak river valleys and the Karbi Anglong and the North CacharHills with an area of 78,438 square kilometre. Assam is knownfor Assam tea, petroleum resources, Assam silk and for its richbiodiversity. It is a land of one-horned Indian rhinoceros tigers,numerous species of birds and provides one of the last wildhabitats for the Asian elephant. It is increasingly becoming apopular destination for wild-life tourism and notably Kazirangaand Manas are both World Heritage Sites. A land of high rainfall,Assam is endowed with lush greenery, Sal tree forests. Themighty river Brahmaputra, provide the region with a uniquehydro-geomorphic environment.

Assam State Centre (ASSC) of the National Informatics Centre(NIC) was set up in April 1986. Various district units wereformed 1990 onwards, and now there is a NIC District Unit ineach of 27 districts of the State. The SIO is supported at theState level by a team of 28 technical officers and ten othersupport staff. The NIC Assam State has a Training Division, aNational Informatics Centre Services Incorporated (NICSI)office, dedicated NIC cells in the Guwahati High Court andRegional Passport Office, Guwahati.


Land Records (Dharitree)A work-flow based web-enabled system for Land Recordsdeveloped with multi-lingual support in Assamese and Bengalihas been built up and implemented throughout the State. Anumber of training programmes were conducted to train a large

91

http://tirap.nic.in


NIC Arunachal Pradesh State Centre

Block 23, Civil Secretariat

Itanagar - 791111

Phone: 0360-2212919



number of Revenue Circle Officers. Enhancement/Modificationsof Dharitree as per suggestions of Circles Officers was carriedout. Draft Tender Papers prepared and submitted to Revenue& Disaster Management Department for digitisation of cadastralmaps.

ElectionWeb-enabled Counting System in English and Assamese wasmade online for Kamrup & Kamrup Metro Districts (as perState Election Commission guideline) for Panchayat Electionsheld on 28th Jan 2008. For Lok Sabha Election 2009,Counting Management software was developed and usedsuccessfully on the day of counting. This web-based softwareworked smoothly from all the forty eight counting centres in theState which were connected with NOC, Guwahati throughbroadband as well as VPN lines from BSNL.. Necessarymodules for initial conversion of Electoral Roll Data (font-based) to Unicode were developed. During Assembly Election2011, similar services provided with additional modules forSMS-based poll monitoring, candidates affidavit uploadingand Grievance Monitoring system related to Code of Conduct;randomisation of Polling Personnel and EVM.

Geographic Information SystemDhekiajuli Town cadastral maps digitised and a Prototype GISbuilt up as a proof of concept. Work on WebGIS application forVillage Information and Land Records for Dibrugarh & Sonitpurdistrict is completed. Under multi Layered GIS of PlanningCommission of India, NIC Assam State Unit participated inextracting themes from LISS III imageries for Assam, Nagaland,Meghalaya and Mizoram & PAN imageries for ArunachalPradesh through third party (ARSAC & NERIWALM); Dataextracted using LISS III submitted by ARSAC is underverification stage. Updated village polygons and habitationpoint database for 12 districts and habitation database for 23districts. Base maps are created for the following, which werenot available with NIC, with the help of Directorate of AssamSurvey & Settlement, Guwahati: (a) Dhemaji district : JonaiCircle, (b) Karimganj district: Patharkandi Circle, (c) Part ofChirang district. Refined spatial data accuracy (habitationdatabase, as point layer) for more than 90 % for the districts:Barpeta, Cachar,Golaghat, Nalbari . Also polling stations havebeen mapped as point layer, assigned census codes( for the

associated village) for the districts :Barpeta, Lakhimpur,Golaghat, Dhemaji.

Teachers DatabaseDeveloped and implemented the Teachers Database project forprimary and middle school teachers as per direction ofGuwahati High Court.

MIS for PPPAn MIS developed for Public Private Participation (PPP) Cellunder the Planning & Development (P&D) Department withSecure login and session security enhancement and Reportgeneration in PDF & Excel format. The PPP Cell hasimplemented the system.

Small Tea GrowersA database of more than 68000 Small Tea Growers built up for

Small Tea Growers

http://assam.gov.in/


14 districts together with Bought Leaf Factories and EstateFactories. Department of Industries & Commerce published onevolume on graphical analysis and three volumes of textual data.

ExaminationOn request from the Secretariat Administration Department,necessary modules developed and hosted to enable onlineaccess of various documents (e.g. Admit Card etc) necessaryfor appearing in the Examination for Junior Assistants.Enhancement of Security features in the application fordisplaying SEBA results.

Tele EducationA Pilot project on Tele-Education implemented for nineteenHigher Secondary Schools in Assam for imparting Coachingclasses for entrance examinations. Monitoring of regularclassroom attendance of 18 schools and 1 college coveredunder the Tele-Education project in Assam.

6.4.2 ICT Infrastructure

National Knowledge Network PoP having a bandwidth of 2.5Gbps made operational at Guwahati on 5th March 2011 It is thefirst PoP to have been made operational at State-level. 2 GbpsGuwahati-Kolkata link is operational. Network OperationsCentre (NOC): At present, there are two 100 Mbps links fromBSNL and PGCIL to Delhi and Hyderabad. All the NE Statecapitals are connected to this centre either by BSNL or byPGCIL. The NOC is manned 24/7 and has got a 5 TB SAN.Eucalyptus-based Cloud Computing infrastructure successfullyimplemented at NOC. Guwahati Secretariat LAN is

operational. All the 8 Blocks of the Secretariat are connected tothe NOC with OFC backbone. All major and important locationsinside the campus have secured WEP Wi-Fi access. RF netconnectivity has been commissioned from June 2006 in about50 Directorates and other organizations.

2 Mbps leased line connectivity is provided in 23 districts inAssam. Also local leased lines provided to Passport Office,Guwahati High Court, Immigration Control at Guwahati Airport.Government offices/schools etc are connected through WiMAXat each District Head Quarter. Till now, this project has beenimplemented in sixteen districts. Full Fledged VC set up is thereat all 27 districts of Assam. 15 districts are running VC on 34Mbps lease line and 12 districts are running VC on 2 Mbps leaseline.

6.5 BIHAR

National Informatics Centre has its wide presence in Bihar suchas Patna High Court, Governor's Secretariat, Secretariats, CMSecretariat, Passport Office, Custom Office at Raxaul andEmigration Centre at Gaya International Airport besides the 38districts of Bihar. These centres have been instrumental inaccelerating the pace of e-Governance with ICT-led initiativesand developments using the infrastructure of NIC e.g. NICNETbackbone, Data Centre, Video-Conferencing, Web Hosting, e-Mail Services, training etc. Regular technical support is beingprovided for the implementation of various national and stategovernment ICT initiatives and support.

The successful joint venture of NIC and State Governmentdepartments have been in socio-economic sectors like RuralDevelopment, Urban Development, Property Registration, LandRecords, Surface Transport, General Administration, SocialWelfare, Human Resources Development, Health, Agriculture

93


NIC Assam State Centre

Old Gana Sewa Bhawan

Secretariat Complex, Dispur

Guwahati-781006

Phone : 0361 - 2260254


Conference on e-Governance Projects on 29-7-2010


& Animal Husbandry, Panchayati Raj, CGHS Wellness Centre,Lokayukta office etc.


A number of ICT led projects recently initiated and implementedunder the technical guidance and support of NIC Team in Biharare Nagrik Seva Kendra, i-BhuGoal, Vahan & Sarathi, e-Registration, Chanakya, e-Procurement, MUDRA, e-Gazetteetc. Moreover, ELECON, RACE, Bhu-Abhilekh, CourtsComputerization, GPF, Office of Lokayukta, Regional PassportOffice, Custom Office (EDI) and Application software forPanchayati Raj Department have also been operational and arebeing utilized by the departments.

Nagarik Seva KendraMost recently Nagrik Seva Kendra project has been initiated toprovide various government services in delivery of citizencentric services in a stipulated timeframe under Right to PublicServices Act (RTPS).

Nagrik Seva Kendra project envisages enabling the back endcomputerization and also using the SWAN for connectivityand CSCs for service delivery. The aim is to provide G2Cservices comprising of issue of certificates, applications forvarious govt. schemes, grievances etc. from the Nagrik SevaKendra. Citizen goes to any CSC for various services underRight to Service Act.

i-BHUGOALGeomatics Oriented Application Model, iBhuGoal, has been

initiated for Bihar infrastructure mapping for efficient andtransparent decision making process.

This project envisages establishment of Bihar State SpatialData Infrastructure for Multi-Layer GIS by leveraging theexisting & available data and ICT infrastructure resources atNIC Hq as well as State Level, involving various stakeholders inthe state. It is meant to visualize MIS data spatially throughthematic maps. A GIS/GPS/Remote Sensing based project forBihar Infrastructure Mapping of educational facilities has beeninitiated for approx 75000 schools, 80000 Anganwadi Kendras,ITIs, Polytechnics, Engineering Colleges, Colleges andUniversities of the state.

Computerization of Patna High CourtPatna High Court is one of the leading High courts in India toComputerize Cause List Management System. As of now LANwith FO backbone has been established. Daily Cause lists arepublished on http://causelists.nic.in. Statistical reports aregenerated. Judgment Writing Information ManagementSystem (JWIMS) facilitates Secretaries/PA's to create, update& pronounce orders/judgments. Judgment & Order RetrievalSystem (JOARS) are accessed through Case No., PartyName etc. Reception cum Information Counter (RIC)disseminates information to advocates, Litigants & othersCitizens. Advocate-on-Record Information System (AoR)contains database of all registered advocates. Judicial OfficersActivities Monitoring System helps to monitor the variousactivities of each Judicial Officers. These activities arecaptured online. Also Judicial Officers Service RecordInformation System helps different committees of the PatnaHigh Court.

e-RegistrationUnder e-Registration project of Registration department,recently an exclusive Data Centre has been established tocentralize database of deed from year 1996 onward. Around 1.2crore records are expected to be captured using SCORE andscanning & indexing of old deeds. Registry offices have beenconnected through VPN for daily transmission of records. A webbased query system has been designed to enable citizens toaccess information for transactions related to PropertyRegistration in public domain.

Nagrik Seva Kendra


ChanakyaChanakya is a Workflow based solution for automation ofuniversity business process related to Registration andExamination module. Registration Module includes RegistrationForm Data Entry, Registration Form Verification in workflow,Registration Number Allotment and Generation of RegistrationCards and Index Registers. The Examination Module includesForm Processing and Issuance of Admit Card, ExaminationForm Entry and Verification, Roll Number Allotment,Generation and Printing of Admit Card including ExaminationSchedule, Generation of Attendance Sheet and Report forExamination Centres, Interface for filling Absent/ExpelledInformation Sheets, Marks Processing and Tabulation Registerpreparation, Interface for Marks-foil Entry, Verification Interfacefor Tabulator, Tabulation Register Printing facility, Mark-sheetPrinting facility and Certificate printing facility etc.

Government Financial Accounting System (G-FACTS) G-FACTS is being extensively used at 534 Blocks by the BDOsand PO Offices, and 38 DRDAs of Rural developmentDepartment for preparing Accounts, Cash Books and otheranalysis reports required for day-to-day financial Management.This is a web based application hosted at http://gfacts.bih.nic.in.

Bhu-AbhilekhThe computerization of Land Records in Bihar has an estimatednumber of 2.5 crores land holders spread across 19,949revenue villages in 534 circles in 38 districts. Bhu-Abhilekh iswindow based Unicode compliant application software withIndian Language interface for maintaining land recordsinformation, issuing computerized RoR and work flow basedmutation of land. As of now Land Records in 147 circles in theState are ready for G2C services.

MudraThe system "MUnicipal Corporation Digital RevenueAdministration (MUDRA) - a web enabled application softwarehas been deployed at 43 ULBs out of 49 ULBs. The systemhelps the Holding owners, Tax collectors, officials atheadquarter levels and Circle levels. The features includefunctioning activities of Holding owners, Tax Collectors,Computerized Bill generation, Demand note generation, Onlinetax collection, Receipt generation, Makan database, etc.

e-Gazettee-Gazette (http://e-gazette.bih.nic.in) is a Web basedapplication to render services to departments /employees ofBihar Government as well citizens of Bihar. This applicationreceives the notifications from different departments to bepublished in the Gazettes. The system facilitates onlineadvanced searching, viewing, downloading and printing ofGazettes.

Zero Tolerance MIS (ZeroTMIS)The objective of Zero Tolerance MIS (http://zerotmis.bih.nic.in)is to monitor the extent to which the established rule of laws areimplemented by various line departments in the districts. Thisweb based application (G2G) helps the authority to monitor 8different line departments viz. Commercial Taxes, Nagar Nikay(Nagar Nigam, Nagar Panchayat & Panchayat), Excise, Weight& Measure, Electricity, Food, Drug & Labour to decide theviolations of various conducts related to business by variousestablishments on complex parameters to maintain thetolerance level to zero. The application is currently underimplementation in five districts i.e. Gaya, Aurangabad,Jehanabad, Nawada & Arwal under Magadh DivisionalCommissioner, Gaya.

Voters Grievance Portal This G2C portal (http://ceo.bih.nic.in) exclusively deals withreceiving and monitoring various grievances, complaints,requests & information from public, political parties, contestingcandidates, officials relating to election department at the timeof election as well as pre & post election period with an objectivethat a single grievance / complaint is not left un-attended withinits time frame. Any election related complaints / informationreceived through this portal assigns an unique id which helpsthe complainant to track its status through out its life cycle thusmaking the redressal process transparent. This has become atool in the hand of Chief Electoral Officer (CEO) to monitor thegrievance disposal progress at districts by respective DistrictElection Officers (DEOs).

Call Centre at Pitra Pakshya Mela at GayaTo bridge the Public-Administration gap and to encourage thepublic participation in the process of governance, NIC Gaya hasbeen extending the required MIS, technical & managerial

95


support to mela administration through call centre duringfortnight long Pitra Pakshya Mela on 24x7 basis. Mela related

information received over voice is captured on-line through adata capture menu of the software developed locally. Based onthe types of Complaints/ Grievances/ Information, mela controlroom is handed over the hard copy of the informationimmediately for further action. At the end of the day, aconsolidated report is generated enumerating the sector-wiseinformation received along with the complying department namefor review of the District Magistrate in the mela control room.The information like bus/auto-rickshaw fare, distance betweenVishnupad and different Vedis, distance of temple/Vedi fromStation/Bus stand, panda name of a particular state/district,medical camp facility locations in the town during mela, placesof accommodation arrangement by the Administration for thepilgrims, Hotel facilities at Gaya and Bodhgaya, schedule ofCultural activities, issues relating to power problem, sanitationissues, missing person information etc. are some of theinformation that are passed on to the caller instantly.


• NIC e-Mail has been widely used by government officials.

• Websites of various departments and organizations areaccessible through Govt. of Bihar website(http://gov.bih.nic.in)

• NICNET Last Mile Connectivity (LMC) in Bihar has reachedto 78 in addition to the 38 NIC district Centres of Bihar. The

connectivity up to the districts is being upgraded to 34Mbps with STM/CPE technology.

• NKN connectivity has been extended to IGIMS-Patna andNIT-Patna besides IIT-Patna and ICAR-Patna.

• More than 10,000 hours of Video-Conferencing have beenutilized for more than 4000 sessions.

6.6 CHANDIGARH

NIC Chandigarh UT Unit is the nodal agency for implementationof all e-Governance initiatives in the UT of Chandigarh. Duringthe last 21 years of its operations, many eGovernance projectshave been successfully implemented and are running smoothly.Totals Informatics support is being provided through the UT Unitwhich has one district unit also.


Intranet Portal of Chandigarh Administration The portal harnesses content from across the variousdepartments of Chandigarh Administration and provides a

Intranet Portal of Chandigarh Administration


NIC Bihar State Centre

3rd Floor, Technology Bhawan

Bailey Road, Punai Chak

Patna-800015

Phone : 0612-2546198

E Mail : [email protected] Centre at Pitra Pakshya Mela at Gaya


common information platform. Although, the primary driver forthe development of this solution was the need to have a singlepoint of access for various applications, this portal has nowbecome the face of the Chandigarh Administration.

User accounts of employees are maintained in common databasewhere it is authenticated and access provided as per assignedroles. The access is also limited to valid domains. On successfullogin, the selected application is made available to the user.Various applications accessible through the portal are CommonServices for All Departments, Department wise Specific Services,Employees Intranet, Press Releases etc. The portal maintainscomplete transactional history through various applications andgenerates consolidated reports for senior officers.

Smart Card based PDS (SCbPDS) A pilot implementation of this project was carried out inChandigarh to take care of all the ensuing processes right fromallocation to the disbursement of commodities at FPS. A KMSenabled Smart Ration Card with the beneficiary and a PoSTerminal integrated with weigh bridge and connected to centralserver through GPRS and with the FPS owner's Smart Card atthe FPS makes the transaction happen. Biometricsauthentication ensures that the commodity is delivered to theintended beneficiary.

General Financial Accounting System (GFAS) GFAS helps in integrating the Budget and the Treasuryoperations, which till now were running in silos It is accessibleby all offices/Boards and Corporations. Allocation of budget byFinance department, preparation of bill by DDO, presentation ofbill to treasury, approval/rejection based on funds available etcare some of the activities carried out using this system. Itfacilitates making available the latest figures at any given time.Online availability of data helps in knowing about the availablefunds, expenditure status and the receipts. It also makesaccount, cheque and vouchers reconciliation very easy. Arobust MIS supports variety of reports catering to day to dayrequirements of various offices.

Industrial Tribunal & Labour Court A centralised solution developed for the court to manage andkeep track of the cases has become an integral part of their day

to day working. All reports are generated through the systemand queries regarding case status, case history,decided/disposed cases etc are easily responded.

Prevention of Food Adulteration (Food Licensing) The Food Safety Act includes rules and regulations for theregistration and licensing of premises used or proposed to beused for the purposes of a food business. The application hasbeen developed and implemented to streamline the foodlicensing process of the Administration. The software coversthe complete process of food licensing which starts fromaccepting the license application with fee including penalty andlate fee, giving receipt to the applicant and ends at the deliveryof the license to the applicant. An effective monitoring andreporting mechanism assists the enforcement staff.


Chandigarh State Wide Area Network (SWAN)Chandigarh State Wide Area Network, has been fullyimplemented in Chandigarh UT by NIC All the majordepartments and Citizen Service Centres namely eSampark/eJanSampark/ eGramSampark Centres have been connectedthrough SWAN. There are 7 fully operational PoPs (Point ofPresence) namely UT Secretariat-SHQ, Municipal Corporation,

Deputy Commissioner Office, Sub Divisional Magistrate(South),Sub Divisional Magistrate(East), Government Medical Collegeand Hospital Sector32, Government Multi-Specialty HospitalSector 16 & Registration & Licensing Authority.

Chandigarh Administration has further extended SWAN tomany departments from State Hqrs and POPs. It has facilitatedthe implementation of eGovernance projects as the reach has

97

Chandigarh State Wide Area Network (SWAN)


been widened. It has become equally easy to disseminateinformation across various offices and has resulted in adoptionof standardized approach by all departments.

State Data Centre (SDC)Chandigarh Administration decided to use the existing NationalInformatics Centre, Chandigarh UT Network & Data Centre(NDC), established in 2004, as State Data Centre. The samesite is being used as State Headquarter site under SWANProject, thus all the major buildings/departments are connectedto Data Centre. The NDC is equipped with state of artinfrastructure to facilitate e-governance initiatives of ChandigarhAdministration as well as to cater to diverse computing andnetworking requirements of the government. A high capacity (10TB) storage area network (SAN) is also set up in NDC toprovide consolidated storage infrastructure for IntranetApplications, Citizens Services, eGovernance applications,Databases, E-mail and other internet services. The NDC isoperational on 24x7x365 basis and also remains manned bytechnical persons to respond to any kind of requirement. All themajor buildings, Citizen centric centres (viz. eSampark, eJanSampark and eGram Sampark) are also connected to the NDCthrough high speed channels to provide efficient services.Services are delivered through a wide array of servers, whichare configured to provide fault tolerant environment.

6.7 CHHATTISGARH

NIC Chhattisgarh state centre was established in November2001, just about one year after the State of Chhattisgarh cameinto existence on 1st November, 2000. Ever since, it has left nostone unturned in providing ICT services to the state be itInternet & e-mailing, implementation of National projects,software development to cater to local administrative needs,training or technical advice.


VC of Public Grievance Redressing SystemThe General Administration Department on daily basis contactspeople over videoconferencing and addresses their grievances.Wide publicity has been given for people to directly approachVC centers at NIC District Centres and get in touch with GAD.This method of grievance redressing has shown amazingresults with many long pending cases getting cleared within aweek. It has been successfully implemented for the past fiveyears. A web based MIS has also been developed and is beingused by many departments for effective monitoring ofgrievances received from public.

JanadarshanHonorable CM meets the public every Thursday and publicpresent their grievances before him. The whole process ofJandarshan is computerized for effective monitoring andredressal of these grievances by introducing the concept ofpre-printed token numbers which are used to give as a receiptto the applicants. After registration of the applications, letter isgenerated, one copy of that letter is sent to concerneddepartment and other copy is sent to applicant. Applicant cansee the status of his/her application at Jandarshan websitebased on the token number which was given to him/herduring Jandarshan Program. To monitor the entireJandarshan process several useful reports are generated bythe system.

e-AgriAgriculture portal provides various kinds of information aboutagriculture department, it includes various reports, circulars,

http://cg.nic.in/agribudget


Chandigarh UT Centre

Room No 222, UT Secretariat

Sector 9-D, Chandigarh-160017

Phone : 0172-2740706



letter, orders, forms etc.(http://agridept.cg.gov.in). AGRIcultureMIS (http://cg.nic.in/agrimis) is a web based solution formonitoring the activities of agriculture department that includesfertilizer & bio-fertilizer distribution, seed & loan distribution,fertilizer testing and rainfall monitoring. This aids in mobilizingthe resources from one place to another by the Govt. AgricultureSubsidy (http://cg.nic.in/agrisubsidy) is an online application thatautomates the subsidy distribution operation under variousschemes of Agriculture department. The application is enteredonline from block level, forwarded to district office & the same issanctioned at District level. While sanctioning the subsidy, it istaken care that necessary funds are available at district officethat was allocated from state level office. The subsidies aregranted for 10 different schemes of central & state. The detailsof payment of subsidy are also entered online & SMS is sent tothe farmer on every event of his application. Various kinds ofreports are available for monitoring and evaluation of theproject. AgriBudget (http://cg.nic.in/agribudget) AgricultureBudget is an online budget tracking and monitoring applicationfor Agriculture department. It monitors the fund flow fromcentral, state to districts for all the schemes, central, state, headwise, target achievement, fund utilization at each level (state,division and district) under different schemes of centralgovernment and state government. In case of non expenditureof funds the same can be transferred back to Govt. for furtherallocation to other district.

e-HealthThis portal provides various kinds of information about theHealth department. It includes various reports, circulars,letter, orders etc. apart from the details of the department.All the ICT components, instructions, orders are kept on theportal for ready reference. (http://cghealth.nic.in). Mother &Child Tracking System is an online application for trackingthe details of pregnant women & child in the state. Thedetails of health services provided to a women duringpregnancy, delivery details, services given post delivery,registration of child is done and child immunization is givenup to 16 years. (http://cg.nic.in/healthmctscg). HealthProgram Monitoring is an online application to monitor theexecution of various health programs like Maternal & childhealth, Family planning, Blindness, IDSP, NLEP etc.(http://cg.nic.in/healthactivity)

Daily Hospital Reporting SystemDistrict & CHC hospitals use this online application(http://cg.nic.in/dhrs) for reporting the details of services

provided daily to patients in the hospital. This includes OPD &IPD patients in hospitals. Inspection Reporting System:(http://cg.nic.in/health_monitoring) This web based applicationis designed to enter the details of health centre inspection doneby health officials from state, district & block level. This is beingmonitored by Govt. Health Incentives(http://cg.nic.in/healthincentives) is an online application tocapture the details of incentives provided to ground level healthstaff for their performance based on no. of institutional deliveriesperformed under a particular health centre. The staff is providedincentives based upon his/ her performance.

Bhuian (Land Records Computerisation Programme)Extending the project from Tehsil down to Village level,

99

http://cghealth.nic.in

Bhuian (Land Records Computerisation Programme)


Computers to patwaris were issued under e-Basta scheme ofthe Govt. of Chhattisgarh since year 2006. The BHUIYANapplication software was customized according to the need ofpatwaris and patwari halka wise data has been extracted andloaded to enable updating of data due to mutation andissuance of RoR by patwaris. Also an application has beendeveloped to carry out digitised Khasra (Land Parcel) mapediting as a result of mutation using open source Geotools 2.0library and with other options to merge Khasras, view layersand print Khasra map etc. The tool is named 'Bhu-Naksha'.This tool can be integrated with Land Records application withsuitable customization. It can be implemented in Linux orWindows environment. This module is being customized forother states.

Property Registration Process Computerisation (e-Panjiyan)e-Panjiyan (http://panjeeyan.cg.nic.in) is a system forcomputerization of Sub Registrar offices in the state. The projecthas been implemented on pilot basis at Bilaspur since05/09/2008. Under NLRMP it is now being rolled out toNarayanpur District also. The application facilitates Registrationdata entry, Document search Index preparation, Propertyvaluation and relevant report generation. The impact of thesystem is that the registration process has been streamlined,and the document search time has been greatly reduced. Publicis freed from bringing the multiple photographs and use of inkpad for finger prints as result of implementation of Web cameraand Biometric Finger print devices. The entire registrationprocess is now completed within 45 minutes saving a lot of time.

e-Works - Rural Engineering Services (RES) Works andAccounting SystemRES works and accounting system (http://cg.nic.in/resworks) isan ICT initiative for computerizing the entire department's workflow and merge the financial accounting and the monitoring ofthe work progress in an integrated system. Rural EngineeringServices is a technical wing of the Panchayat and RuralDevelopment Department, which takes up all kinds ofconstruction works in rural area. The scope of the project coversentry of work of all divisions of the RES and monitoring the workprogress and expenditure. The cheque printing to contractors isdone online leading to complete control on payments.

Generation of monthly AG office reports has led to savings intime. The system has brought complete transparency andaccountability in the working of RES.

Treasury Computerisation (e-Kosh) The system (http://cg.nic.in/dtap) provides solutions for effectiveFiscal Management, Budgetary Control on Expenditure,Receipts and Accounting. e-Kosh is intended forintranetworking of all the 18 districts, 1 city and 46 subtreasuries, 4 divisional joint director offices in the state with thedirectorate using Leased line/VSAT network. This will facilitateaccessing a common pool of data resources for budgetdistribution, online bill passing, pension disbursements, receiptconsolidation etc. and enable the finance department to reportthe latest financial position to government from time to time. e-Kosh is running successfully since April 2005 in all thetreasuries and sub treasuries across the state. e-Koshonlineprovides online information to government departments, DDOs,citizens on expenditure, receipts, budget availability etc. in aclassified manner.

e-Challane-Challan (https://cg.nic.in/eChallan) is the web enabledsoftware to facilitate government tax payers to pay the taxes

online pertaining to any department. The user shall have theinternet enabled online bank account to use this facility. Theusers can make the payment by simply filling the e-formprovided and through the selected bank's gateway in whichhe/she has an online account. The data at the end of each day

https://cg.nic.in/eChallan


will be communicated by the bank to the identified treasury forcompiling required receipts account. This facility is provided foronline bank account holders of State Bank of India, Axis Bank,Union Bank of India, Punjab National Bank and in process forICICI Bank.

Pension Management System Online pension management system (http://cg.nic.in/pension) isdeveloped and maintained to automate the pension processesat divisional joint director offices from accepting the case tocalculation of pension, gratuity, commutation and preparation oforders on pre-printed stationery for issue to beneficiaries,treasury concerned, DDOs and AG office. Pensioner's databaseis created by capturing information of existing pensioners andmaintained. Treasuries access the online database to releaseinitial payment and transfer the case to the choice bank of thepensioner. The broad objectives are to track monthly pensionpayments, evaluate government requirements on pensionliabilities from time to time and redress the grievances ofpensioners. Monthly pension payments from banks andtreasuries are captured to monitor the eligibility criteria once thepension becomes family pension.

PWD Online The project aims to automate internal office processes of PWDdepartment with respect to works monitoring and accounting.The software (http://cg.nic.in/pwd) has been prepared forcapturing various masters viz. division master, contractormaster, agreement master, Budgeted works master, nonbudgeted works master, allocation master and transactionsrelated to various types of vouchers and receipts. Theexpenditure now is drawn in consonance to sanctioned Locunder each head and accordingly online cheques are prepared.Reports on budgeted works, non budgeted works, agreementsetc. are made available. At the end of the month, eachdivisional office is able to generate monthly accounts, cashbook, reports as per various formats required at AG office andsubmit online to AG.

e-Return of Commercial Tax Departmente-Return application has been developed and implementedsince July 2010. At present 56000 registered dealers ofcommercial Tax Department in Chhattisgarh state have

filed quarterly/annual returns online. This system haseased the burden of dealers as well as helped thecommercial tax department to monitor the revenue. It alsohelps the department in identifying the defaulter dealers. Atpresent the system facilitates the dealers to file theirquarterly VAT, ET and CST returns online. Enhancementsare being made in the system to facilitate the contractorsand dealers also to file their composite return online. e-Return is available on the Internet athttp://cg.nic.in/AnnualReturn for the public.

Online Paddy Procurement SystemThe project is process computerization of complete food grainsupply chain. The project involves computerization of 1587purchase centers, 60 MARKFED storage centers, 70CGSCSC CMR receiving centers, 35 FCI receiving centers, allthe 16 food controllers' office at district collectorate, all theDistrict Marketing Offices of MARKFED, all the DistrictManagers Offices of CGSCSC and head quarters ofMARKFED and CGSCSC. All the operations involved inprocurement of paddy and milling are being done throughcomputers for the last two years. Purchase centre module is aform based module. All other modules are web-enabled. Toachieve near real time data transfer from purchase centreswithout internet connectivity, an innovative system of motorcycle riders (Runners) has been evolved. Runners bringelectronic data (encrypted with salt for security) and upload thedata from nearest NET points which are VSATs provided atblock level as an extension of NICNET to rural departmentoffices. At the same time runners get data from web, relevantto the purchase center, to load in purchase centers computers.9 Lakh farmers every year are benefitted with this quickpayment through computer generated cheques on the sameday as against 3 to 6 days.

Public Distribution System OnlineAll the operations involved in Public Distribution System up tolifting of the commodities by Fair Price Shops have beencomputerized by connecting 16 District offices, 120 warehousesthrough a VSAT network. Since the ration cards database isavailable, shop-wise allocation-release has now beenautomated. Per card allocations are fed into the computer at theState level. Shop-wise allocations are calculated by the

101


software. Receipt and issue of PDS commodities at warehousehas been computerized. Citizens can register their e-mail id ormobile numbers on this web-site. Whenever PDS commoditiesare dispatched to an FPS from the warehouse an e-mailmessage or an SMS is sent to all the e-mail Ids/mobile numbersregistered for that FPS. This message has the truck number, thequantities of PDS commodities being sent by that truck, and thedate and time of dispatch.

Online Employment System (e-Rojgar)This is a web based employment portal that takes care of all thecommon activities carried out at employment exchanges tomaintain uniformity of the procedures such as registration,vacancy booking and submission of candidates to theemployers, employment statistics, collection of employmentmarket information and vocational guidance and careercounseling for self employment.

6.8 DAMAN & DIU

The Union Territory of Daman & Diu made up of two districtsnamely Daman and Diu at the distance of about 760 kms fromeach other. Daman, the City of Twin Forts, is having an area of72 sqkm and is the HQ of the UT. Diu, the City of Blue water, ishaving an area about 39 sqkm. The UT is surrounded byGujarat State. The main occupation of Diu is fisheries andtourism. Daman is having many industries, mainly plasticindustry.

NIC has implemented several e-governance projects in the UT,and provided all possible help to the administration inimplementation of e-Governance Projects. NIC is providingtechnical guidance to the Administration in implementation ofSWAN, SDC, SSDG, SP and other NeGP projects.


Registration of Birth & Death (RBD) The Birth & Death data of whole UT is digitized. RBD recordsare kept in Village Panchayats and Municipal Council.Records of last 40 years are available in digitized format. Verysoon, the RBD will be incorporated as eServices under theNeGP. The major impact of the system is searching of therecord, which took a lot of time earlier.

HT Bill/LTBill/Dom (Billing Systems for ElectricityDepartment )Three separate systems have been developed to automate thebilling of Industrial / Commercial / Domestic Customer. Thissystem provides relief from the laborious calculation work eachmonth and ensures timely issuance of error free bills. It makesavailable various registers and reports.

Ration Card Issue and Maintenance System (RIMS)The Ration Card data of whole UT is digitized using NICsoftware. RIMS is implemented at Civil Supply Offices at Damanand Diu. The computer generated Ration Cards are delivered topublic. The allocation of the goods can be calculateddynamically each month. The Ration Card Data is available inDigitized Format for the Online PDS system being developed byNIC. This will also used in the eServices for PDS.

NIC is also involved in implementing other National Projects likeRealcraft, NADRS, MCTS, Confonet, IDSP, Agriculture Census,Live Stock Census, Court Computerization (eCourt) etc. NIChas also implemented accounting application like

http://www.daman.nic.in/WebRation


NIC Chhattisgarh State Centre

Room No. 238, 1st Floor

Mantralaya (D.K.S.Bhavan)

Raipur - 492001

Phone : 0771-2221238, 4080238


Web Site: http://cg.nic.in


COMPACT/PAO200, CDDO2PAO, eLekha etc. It is alsoproviding technical help to maintain the Electoral Roll Systemand is maintaining the web sites of the Administration.

6.9 DELHI

The myriad faces of the city of Delhi are simply fascinating. Insome places it remains a garden city, tree lined and withbeautiful parks, but in some places it can also be crowded withheavy traffic. Turbaned Sikhs, colourfully dressed Rajasthaniand Gujarati women, Muslim shopkeepers along ChandniChowk in Old Delhi, Tibetans and Ladakhis in the street stallsalong Janpath and Kashmiris in the handicraft emporia aroundConnaught Place, all add to the cosmopolitan feel of the city.Soaring skyscrapers, posh residential colonies and bustlingcommercial complexes can be seen along with the ancienthistorical monuments.

NIC Office at the Delhi Secretariat, one of the total solutionproviders of Govt. of National Capital Territory of Delhi isactively involved in most of the IT enabled applications andmakes use of the latest state of the art technology in its day today activities to provide better services to the citizens of NCT ofDelhi. This, coupled with committed political leadership and apolicy environment conducive to technology-enabledgovernance has brought the e-Government maturity in NationalCapital Territory of Delhi at an advanced level.


Delhi Online Registration Information SystemDORIS for Property Registration has been implemented in 9revenue districts. DORIS has been developed with the objectiveof providing Single Window Service, timely registration,transparent & reliable transactions. Various features includeonline capturing and storing of photograph of first party, second

party and witnesses, security checks, information on registrationfee, printing of registration certificate, etc.

e-Parampatrae-Parampatra available at the Deputy Commissioner Office is

the single window system for the issuance of various kinds ofcertificates like Caste (Scheduled, OBC) ,Domicile,. ScheduleCaste, Income, Birth Order, Death Order, Handicap, SurvivingMember, Freedom Fighter, Solvency, Nationality, NonEncumbrance, Other State SC/ST & Marriage Registration. Ithas been implemented in all the 9 revenue districts.

Service Level Agreement System (SLAS)SLAS for public dealing departments of the Delhi Govt. is asystem for monitoring of delivery of citizen centric services.Delhi Government has notified an Act for implementation of

103

e-Parampatra


NIC Daman & Diu UT Centre

Secretariat, 1st Floor, Fort Area

Moti Daman - 396220

Phone: 0260-2230985,

E Mail: [email protected]

Service Level Agreement System (SLAS)


the same. The services being monitored through e-SLA areIssuance of Certificate by Revenue Department, Issuance ofRation Card, Registration Of Birth & Death, Registrationunder DVAT, Issuance & Renewal of Driving License, NewMeter connection of BSES & NDPL. Departments aresupposed to provide the service within the stipulated time asper the Citizen Charter, if department fails to do so, the SLAis invoked. More than 13 lakh applications have beenuploaded in the system. With the implementation of thissoftware the departments have become more conscious fortimely disposal of application. It has facilitated the citizens tomonitor whether their applications are disposed off withinstipulated time.

e-LitigationIt is a web based application which helps the Law & JudicialDepartment to monitor all Court Cases being handled by

various departments of Delhi Government.Centralised Payroll (DDO) It is a web based system which has been developed to takecare of all the payroll accounting functions of DDO's. Itgenerates more than 25 types of bills and more than 35 typesof schedules It also generates LPC, post sanction details, loanbreak up details etc. It is integrated with PAO-2000 and GPFMonitoring Information System. Major modules of the systemare pay bills including schedules, variation statement, pay-slips etc.

e-Gazettee-Gazette is a system which has been implemented toelectronically monitor all the notifications issued by the Govt. ofNCT of Delhi. Every department issuing the notification makesthe entry in the software and then a automatically generatedNCTD No is being placed against a group of notifications to beforwarded for printing of a Gazette. The gazette details are alsoentered in the software against each notification after printing ofa gazette. This software is being used by the GeneralAdministration Department (GAD) and all the departments ofGovt. of NCT of Delhi. The notifications entered in the systemcan be searched easily. It helps the GAD to facilitate the SeniorOfficers by providing the required details of the notificationswithin short span of time.

e-Purtie-Purti is a stores management system which has beenimplemented at Delhi Secretariat over the intranet & all departmentsare being issued items online through this system only.

e-Clipping Monitoring System Developed for Directorate of Information Publication (DIP),Govt. of NCT of Delhi through which it is able to upload clippingsfrom newspapers related to Delhi Govt., which would then beviewed by concerned Depts. online.

e-AwasThis is a software for allotment of residential quarters of DelhiGovernment. Allotment of Type-I Quarters is done through e-Awas system.

DISE(District Information system for Elections)- Support provided toDelhi Government through DISE system for conductingElections related to Vidhan Sabha and ParliamentaryElections.

Public Assets Management System (PAMS)All Departments/ Agencies of Delhi Govt. are using this systemto register their Land Assets . Land & Building Department isthe nodal department for implementing this system.

Chief Minister's Office Applications (CMOAs)CMOAs are as follows: Public Grievances Redressal &Monitoring System (PGRAMS) is an online web based softwarewhich has been developed & implemented in order to help thepublic for solving their problems. Bhagidari is the Citizen-Government Partnership to solve the problems of residents ofDelhi. A web based application has been developed tocomputerize every activity of the Bhagidari Cell. Otherapplications are Letter Monitoring System and MLA -MPDevelopment Issues Monitoring system.

Lt. Governor's Office Applications

It consists of a system implemented for monitoring of VeryImportant References (VIRs)/ Special Follow-Up (SFUs)Casesof Raj Niwas.


Delhi Secretariat's Applications

This includes File Monitoring System through which all files inDelhi Secretariat are received/dispatched, Letter MonitoringSystem, Daily Appointment Monitoring System, Daily ScheduleMonitoring System, Location Information System (LOCIS),e-mail Address Information System, Complaint Monitoringsystem, Library Computerization (e-Granthalaya)

Pulse Polio Immunisation ProgrammeSupport is provided for Pulse Polio Immunization program ofDelhi Govt. through a software which helps in deployment ofmanpower across 70 Assembly segments and approximately25,000 booths.


LAN of 700 nodes is functional in the Delhi Secretariat withoptical fiber as backbone. 100 Mbps lease line connectivitybetween Delhi Secretariat & NIC Hqrs. has been establishedand Internet/E-mail Services to Delhi Government are beingprovided through this facility. A 100Mbps lease line connectivitybetween Delhi Secretariat & Laxmi Nagar Data Centre (LNDC)has also been established. Under DSWAN (Delhi State WideArea Network), 79 locations of Delhi Government areconnected with Delhi Secretariat of which 66 locations areconnected through 2Mbps Leased Lines and 13 locations areconnected through 4 Mbps Leased lines. Delhi Government hasbeen provided connectivity with secured and authenticatedbroadband -Tri Band-DG facility. Delhi Government hasdecided to collocate the state Data Centre at NIC's facilities atLaxmi Nagar Data Centre /Shastri Park Data Centre.

Technical support is provided for preparation & hosting of over150 websites of Govt. of NCT of Delhi. High DefinitionVideoconferencing Systems have been installed at DelhiSecretariat & Deputy Commissioner's Offices.

6.10 DADRA & NAGAR HAVELI

Dadra & Nagar Haveli, endowed with nature's munificence, is aland of spell-binding beauty, green forests, winding rivers,unimaginable waterfronts, gentle gurgle of streams, distantdotting mountain ranges and a gorgeous kaleidoscope of floraand fauna. Owing to its serenity and quaint sylvan surroundings,this territory is a heaven for those who hunt around for a tranquilholiday.

The State Centre of UT of Dadra & Nagar Haveli, along with thedistrict centre, is providing IT support to the state and districtAdministration in the areas of Software and HardwareConsultancy, Software development, Implementation of the ITsolutions, Extending the Internet and E-mail connectivity to thegovernment Offices, Hosting and maintenance of variousGovernment Web Sites, etc.


An official website of the UT of Dadra and Nagar Haveli(http://:dnh.nic.in containing) links to various citizen centricservices has been developed.

Value Added Tax Computerisation (VATSoft)VATSoft appl icat ion software developed and

105


NIC NCT of Delhi Centre

Level 3, B Wing

Delhi Sachivalaya, I.P. Estate

New Delhi - 110002

Phone: 011-23392184


http://dnh.nic.in


customized by NIC, Karnataka has been implementedin the UT.

Bhu Panji KaranThe Computerized Document Registration Services at Sub-Registrar Office, Silvassa has been implemented. The RevenueDepartment of Dadra & Nagar Haveli UT Administration hasadopted "Garvi" application software developed & customizedby NIC Gandhinagar as "BHOO PANJIKARAN". Thecoordination and implementation support is being provided byNIC Collectorate, Silvassa.

6.11 GOA

Goa is a tiny emerald land on the west coast of India. A verystriking feature of Goa is the harmonious relationship amongvarious religious communities, who have lived togetherpeacefully for generations. Though a late entrant to the planningprocess, Goa has emerged as one of the most developedStates in India and even achieved the ranking of one of the beststates in India with regards to investment environment andinfrastructure.

NIC Goa State Centre was established in 1989. The Centerwas functioning from the North Goa District Collectorate. Thereare 2 districts in Goa : North Goa and South Goa. North GoaDistrict Informatics Centre (DIC) was established in 1989.SouthGoa District Informatics Centre (DIC) was established in 1990.A Computer Cell in the Secretariat was established in 1993, tocater to the requirements of Secretariat. This center isequipped with state of the art Data Center with SAN andNetwork Operation Center connecting both DistrictCollectorates and all 11 Taluka Offices with Leased Lines. TheGoa Government Computer Centre was merged with NIC inOctober 1994 .NIC Goa State Centre and NIC District Centresat both the Collectorates cater to the ICT needs of Governmentof Goa as well as various Central Government nodal officeswithin Goa.


Accounts OnlineThis application has been developed for the Directorate ofAccounts (DOA), the budget controlling Authority ofGovernment of Goa. NIC, Goa has been providing IT support toDOA since 1993. There are two District Treasuries and 9 Sub-Treasuries. Besides there are various sections doing differentkinds functional activities in DOA. The Accounts-Online a web-based project, has been implemented in the DOA to meet alltheir functional requirements. Some of the systemsimplemented are as follows:

• Integrated Bill Processing System

• MICR Cheques

• Compilation of Accounts

• Budget Processing

• Treasury Accounting System

• General Provident Fund System

• Contribution Pension System

• Advances Management System


NIC Dadra & Nagar Haveli UT Centre

3rd Floor, Secretariat

Collectorate Office

66, K.V. Road, Amli

Silvassa - 396230

Phone: 0260-2630800


http://dnhctd.gov.in


• Loans Management System

• Works Audit System

• Pension Accounting System

• Online Financial Information System

The DOA already has data sharing facility with the FinanceDepartment and the AG, Goa office. The DOA also pays itsgazetted officers through the ECS mode of payment. SMSintimation is provided after successful crediting of salary. Theproject resulted in faster deposit of salaries and bills beingcleared on time. Monthly Compilation account closing time isreduced from 3 months to 25 days.

Dharani IIGoa was the first state to have 100% computerized LandRecords. Both rural & urban Record of Rights (ROR) arecomputerized. The current version, DHARANI-II developed andimplemented by NIC, Goa for the Department of Settlement andLand Records (DSLR) has the following major services:

• Dharani Rural & Dharani Urban are the textual web-basedsolutions implemented for maintenance of Rural & UrbanROR's for Government of Goa.

• Legacy data conversion to UNICODE.

• Digital crop survey.

Under this project DSLR had issued a Netbook PC to all 200

Talathis of Goa, for conduct of crop survey. Each Netbook isprovided with ROR data, cadastral maps of saza & a click-oncebased solution for recording the cultivator entries in the Kharif &Rabi seasons. The recorded cultivator details are pushedthrough web service, which enable the Mamlatdars (Tehsildars)to certify the cultivator entries using Dharani Rural. Once entriesare certified the entries appear on the Record of Rights. Otherfeatures include web enabled Touch Screen Kiosk Interface atall Mamlatdar offices and biometric authentication.. Dharani-IIfor Rural ROR is implemented in all 11 talukas of Goa. Dharani-II for Urban ROR is implemented in all 4 City Survey Offices ofGoa. 13 Mahiti Ghars issue RORs in Goa.

VSoftIt is a web enabled efficient and user-friendly application for theCommercial Tax Offices (CTO) in the state of Goa. Thissystem is an excellent example of taking e-Governance to thebusiness community. All the seven CTOs are interconnectedwith the Head Office through the state-wide intranet GBBN (GoaBroad Band Network). Various features of the software are asfollows :

• Automatic generation of TIN number.

• All statutory forms are bar coded.

• Notification to users on software updates is online.

• Simplified process for transfer and cancellation ofRegistered Dealers.

107

Connectivity among various departments for Accounts Online Application

http://dslr.goa.nic.in


• Online payment through Cyber Treasury and Banks.

• Dissemination of online information to the EnforcementWing through VPN enabled Wireless network.

Some of the modules implemented are Registration, TaxCollection, E-Filing of return, Assessment of dealers etc. Withthe introduction of the VATSoft system in May 2008, theobjectives of providing clean administration of registration ofdealers, better and efficient monitoring and collection of tax,online payment of tax have been met.

File Management SystemThe File Management System (FMS) is a web-based system,designed with the sole purpose of facilitating tracing of files anddocuments within a government department as well as betweendepartments. Every time a letter/ file is inwarded at the entrypoint in a government office, a unique number is generated.This number is used to trace the movement of the letter/ file inthe government department and also if it is marked outside thedepartment to another department. Some salient features of thissystem are:

• Online help available.

• The system has different roles for different categories ofusers such as central registry, sectional inward/outward,dealing hand, super user and administrator to cater tofunctional requirements of a department.

• An exhaustive list of MIS reports is available fordepartmental use.

• Letter/ file can be moved between departmentsseamlessly.

• Tracing mechanism is available.

• One has to remember only the unique number generated atfirst entry point, in order to trace letter/ file.

FMS designed and developed by NIC, Goa was successfullyimplemented in the state Secretariat in September 2010. FMSis now being replicated and implemented in other departments.Till date more than 800 people from 20 departments have beentrained in the use of FMS. This system available through thestate Intranet GBBN is now being used by the departments totrack their files.

DC*Suite & Taluka*SuiteDC*Suite & Taluka*Suite will help the South Goa DistrictAdministration to achieve less paper office, efficient monitoring,transparency, speedy disposals, best citizen services delivery.With the total computerization of the South Goa DistrictCollectorate and all the five Taluka Offices, people would beable to track the status of a file or an application easily eitherthrough the Citizen Facilitation Centre / the Touch Screen basedKiosks installed at the important places or through the SMSbased service provided by the South Goa District Administration.

6.12 GUJARAT

Gujarat is one of the most diverse States in India. Its historystretches over a long period from the age old Harappan


NIC Goa State Centre

H- Block, Paraiso De Goa

Porvorim

Goa - 403521

Phone : 0832-2410159


Website: http://nicgoa.nic.in

VSoft


Civilization to the Mughal period. Gujarat's endless journey fromRoots to Wings is timeless.

Gujarat is also one of the most progressive states in India withstate of an art Government infrastructure. Gujarat has StateWide Area Network having connectivity up to taluka leveloffices. Almost all computers are networked under GSWAN.Village panchayats are also given VSAT connectivity under thee-Gram project. There are many e-governance activitiescarried out by the state with the help of NIC, some of which arelisted below.


Apno Taluko Vibrant Taluko (ATVT) ATVT is an online system developed to facilitate the TalukaSarkar to deliver 162 services effectively and reliably to thecommon citizen. The services provided by ATVT include OneDay Services like Certificates such as Income, Caste,Residence, Senior Citizen etc., Renewals such as Armslicense, ration card, Birth date change etc. Non One DayServices are services which are being delivered to thebeneficiary in a pre decided time frame. Citizens have to submitthe application form for required service with complete details,necessary attached documents and a photograph to ATVToperator. All services are mapped to respective offices andprocessed there. After approval, the certificate will be sent backto ATVT Centre for delivery to the citizen. SMS is sent toapplicant on receipt of application at ATVT counter and at thetime of approval. A citizen can know the status of the applicationfrom anywhere though ATVT website.

State Wide Attention on Grievances by Application ofTechnology (SWAGAT)SWAGAT offers the citizens of Gujarat a fair opportunity topersonally present their grievances directly to the ChiefMinister. This system has all the stakeholders connected inreal time and the complainant is given a justified hearing.SWAGAT ensures high levels of accountability andtransparency in the administration process. The grievancesare first presented at the Sub-District or District level so thatthey are resolved locally. If they remain unresolved after that,they are referred to the Chief Minister. In case there arerepetitive grievances on same issues, certain policy decisions

are to be reviewed or changes in policies are to beincorporated. This eliminates the occurrence of suchgrievances for good.

e-Mamta Name based Mother and Child Tracking System In January 2010, e-Mamta, a name-based tracking informationmanagement system of Mother and Child, was conceptualized.It aimed at reducing Infant Mortality Rate and Mother MortalityRate. It is a web-based software application that anticipatedcovering entire Gujarat, with special emphasis on rural, urbanslum and slum-like populace. This project would perform theidentification and documentation of pregnant women andchildren under the age group of 0-6 years.

City Survey Information System (CSIS-GUJARAT)For monitoring and maintaining the ever changing Urban LandRecords and for effective implementation of Urban developmentprogrammes, an Urban Land Information & ManagementSystem with highest level of transparency is the need of thehour. NIC has developed a complete web-enabled CSIS-GUJARAT which is in use for 66 City Survey Offices located at26 districts of Gujarat. At present 19 City Survey offices arealready working online and rest of 47 city survey offices havestarted online data entry. More than 9.70 Lakh property cardshave been digitised. A module for flat property card has alsobeen developed. Extensive training has been imparted at DeenDayal Institute Gandhinagar on the CSIS software to all themaintenance surveyors throughout the state.

Food Civil Supply and Consumer AffairsThe basic vision behind the Computerization of FCSCA

109

http://swagat.guj.nic.in


Department is to improve the delivery system, increasemonitoring of all aspects of the work and to develop an ITenabled environment to ease out the procurement anddistribution operations of food grain. The objective of theapplication is to enhance the ability during the whole process ofdistributing, enforcing and managing the public distributionsystem undertaken by the department. It is a common systemat State level, District level and Taluka level which will makeinformation available to all the concerned persons on a timelybasis.

Scope of the project is Bar-coded ration cards, PDS Couponssystem, License, Allocation, Demand & Challan, Godownmodule, Flour Mill Module, Daily Price Monitoring and a modulefor Legal Metrology Finger prints are captured in newlygenerated bar-coded ration cards. The card contains 2D bar-code. The PDS coupon is issued to the beneficiaries after theverification of finger print data. Bar-coded rations cards arebeing issued across the state and PDS coupons system isstarted in pilot FPS selected one for each taluka.

Drugs (Allopathic) Manufacturing License Allocation forFDCAIt is a web based application developed for Food & DrugsControl Administration under the Health Department. Twodifferent modules DMLA and iDMLA are developed. DMLAmodule is accessible over intranet and it is made for FDCAoffice while iDMLA is for drugs (allopathic) manufacturers and it

is accessible over internet..This is workflow based applicationprocessing and having role based access. The scope of theproject is issuance of fresh license, renewal and amendments inlicense, additional product permission, certificates and completefirm profile. The drugs (allopathic) manufacture can registerthemselves on the portal. After verification by the competentauthority firms may have access to its profile. Firms can applyon-line on the portal for various type of services. Implemented,more than 1200 firms have registered themselves on the portaland using the services. Total 3000 licenses entered havingmore than 1 lacks product.

Works Monitoring SystemThe Works Monitoring System for Road & Building Departmentis developed in consultation with concerned Chief Engineers tomonitor the budgetary, expenditure and progress of all CivilWorks. The system is accessible over the internet as well asGSWAN and the access is granted to all theExecutive/Superintending Engineers at the field offices and toall officials of the Secretariat Office. The system has thefeatures to capture all the time series data (viz., References,Budgetary provision, etc) and to enter progress of the work onvarious stages starting from pre construction clearance details(viz., Availability of Land, Readiness of Land, DTP, Tendering,Work Order etc.,), construction stage details (viz., physical andfinancial progress) and post construction stage data (viz.,Commissioning date, Maintenance Guarantee etc.,). Thesystem also captures administrative data establishingownership of works with implementing agency, administrativeregion and constituency etc,

Works Monitoring System

Food Civil Supply & Consumer Affairs


VIKASPATHVIKASPATH was conceptualized and implemented in year2008-09 in Junagadh district. After successful run, the state hasadopted the applications and decided to roll it out across thestate. Details of proposal or list of work for any scheme isavailable on the web. Submission of proposal, principleapproval/disapproval of proposal, preparation of plan &estimate, technical sanction, Grant allocation, Booking of Billwise expenditure, uploading of photographs of work completedetc are entered through the administrative section. Varioustypes of reports are available to the administration. More than11 districts have been started using the system and 50,000+proposals/works have been processed so far.

e-Governance in Gujarat JudiciaryGujarat Judiciary is implementing e-Governance strategyacross all levels of Judiciary. Entire project was divided intomodular pieces with short term deliverables. Establishment ofkey standards, especially related to network connectivity andinformation management is very important to enableintegrated services. G2G and G2C services were mainlytargeted as service deliverables With help of e-governance,there are improvements in delivering the services like timelyjustice, immediate follow up of courts action , speedyissuance of Certified Copy, bunching of cases for speedydisposal, knowing case status through gadgets, judiciary gridamong all courts through secured network. Case Status isavailable at the judicial service centre. Orders/Judgment,Business List, List of registered matters, Advocate diary,

advocate cause list, IVR services for the case status etc. arealso offered. A comprehensive project progress monitoringsystem is used to capture the key data. The PPMS alsocaptures project progress details, generates customizedreports for evaluation.

School Health ProgrammeThis maintains Health Record of a student comprising ofStudent Name, Registration No., Date Of Birth, Class, HealthCheck up Date, Weight in kgs., Height in cms., Gender,Category and all the findings of Doctor related to variousspecified diseases. It was also decided to have unique ID for thestudent/child so that history of the student's health check upmay be available from the system. In addition to thisstudent/child's association with the School/Anganwadi and thelocality of School/Anganwadi on the purview of both Revenueand Health was added up.

Integrated Online Junction on Net (iOJN) forDecentralized District PlanningMain objective behind the development of iOjN4 Planningsystem is to smoothen the various types of administrativeprocess and to introduce an effective monitoring system forexpediting the project which are sanctioned and funded underDecentralized Planning Schemes. "iOjN 4 Planning " is a webenabled application operating on Internet. Starting from theproposal, system takes care up to completion of the work.Submission of Proposal, Acceptance of Proposal, Details ofPlan-Estimate, Administrative Sanction, Allocation of Grant,Expenditure done, Details of UTC are the main components ofthe system. Schemes running under district planning are MLAfund, MP fund,15% Discretionary Scheme, 5 % Incentivescheme special backward area etc. The benefit of the system isproper utilization of Govt. funds, Asset register at village level ,monitoring and review of work, latest status of thework/proposal.

Revenue Cases Management System (RCMS)District administration decided to introduce e-governance inprocess of hearing land appeal cases at collector, prant office andmamlatdar office level. Looking at the gravity of impact on public,this office has received a request from other districts of the state foradopting the same and it is being rolled out across the state. Main

111

http://vikaspath.guj.nic.in


objective of developing this system is to bring ease andtransparency in hearing of land appeal cases in the court ofcollector. Features of the system are on-line status of the case, printcopy of Judgments/Order, Search engine and Hearing Boards.

Property Registration System (gARVI) The Government of Gujarat had come out with the concept ofe-Jamin Project part, Garvi to provide services to the citizensrelated to all process of Property Registration which includesPre-Valuation of Properties (i.e. verification of ownership andseller of the property before registration), Registration ofDocuments and corresponding Mutation of Entries for saledeed of agriculture land. Integrating system of Sub Registraroffice and Mamlatdar office under the same roof and at thesame place. After registration of agriculture property, automutation process updates '' Kaachi Nondh'' in land recordregister at the same time. e-Jamin Project was started as apilot project from Mansa, Dist : Gandhinagar in August 2010using a software named gARVI (Administrative process ofRegistration, Valuation and Indexing in Gujarat) Aftersuccessful pilot testing, the gARVI was gradually implementedin other taluka places. As on date it is running successfully at225 taluka places of 26 districts of the State. Gujarat is theFIRST State to launch and provide this facility in the country.With selected private vendor this application is operated inall Sub Registrar offices. Around 3000 documents areregistered through this system on daily basis

Pension Authorisation System (e-Nivruti)e- Nivruti automated all the pension activities from inward tooutward at DAP level. e-Nivruti supports, provisional pension,pension calculations, DCRG calculation, CVP calculation forvarious class of pension like family, superannuation, voluntaryetc. Also supports all type of revisions like superannuationconvert into FP after taking pension/ before taking pension etc.Also incorporated all the changes according to 6'th paycommission in the software. Software generates all the legaldocuments like PPO, DCRG authority, CVP authority, revisedauthority, service verification, AE (account enfacement),forwarding letters, PPO register, DCRG register, CVP register,inward register, outward register, monthly reports and varioustype of MIS reports for monitoring. Those entries done at serviceverification & provisional pension time are also available at the

time of pension authorization.

Pension Case Status Online (PeCaSo) This web based application is to disseminate the status of anypension case forwarded to Directorate of Accounts (Postal). Anindividual can see the status of his pension case. The modulealso provides circle and division wise information of cases. Theapplication provides search features on various parameters.Software is implemented in Gujarat Rajasthan, Kerala Odisha,Bihar & Jharkhand Circle.

Integrated Solution for Land Records and Registration(e-Jamin)This is an integrated solution for the Registrar office and Dy.mamlatdar office and implemented in 26 districts and 225talukas. For this system to work, e-Jamin Kendra's were set upat Taluka Mamlatdar offices to access and update land recordsin a scalable manner. New 75+ sub registrar offices have beenstarted along with e-stamping facility at taluka mamlatdar officesunder one roof. Through these e-Jamin centers, a securedautomated database of the village land records of all the 26districts of Gujarat are being maintained using workflow-basedeBhulekh software. Nominal fees of Rs.5/- per ROR beingcharged for the system to be a self-sustainable structure.Mutation application is Free of Cost. By checking seller's photoand validating finger print, Gujarat is now ensuring the securityof data and limiting fraud cases of registration.

Online Job Application System (OJAS)Online Job Application System (OJAS) is an online workflowsystem http://ojas.guj.nic.in developed to facilitate therecruitment process. OJAS has also been used for TeachersEligibility/Aptitude Test (TET/TAT) for upper primary/Secondaryand Higher Secondary teacher's eligibility exam. The onlineformat allows quick and secure uploads of photographs andsignatures of applicants. Important application details,confirmation of applications, communication of confirmations,call letters for written exams-interviews, change in venue ortime, etc. all happens through mail or SMSes.

Xtended Green Node (XGN)XGN is a web enabled software/Portal for the day to dayoperations at any State Pollution Control Boards in India. It has


been gradually implemented since June-2008. It is aiding theGPCB in effective and qualitative implementation of Pollution& Environment Acts (Air, Water ,Hazard & Bio-Medical wastes)through Granting NOC-Consents, Authorizations, Inspections,Samplings & legal procedures. Implemented in 5 other statesviz. Goa, Uttarakhand, H.P, M.P and A.P.

Drug Logistics and Inventory Management System(DLIMS)

DLIMS is a very good example of G2G and G2B services whichultimately leads to G2C. All procurement and distribution relatedactivities of the state starting from demand of various

Government officers to timely supply of medicines and medicalequipments are taken care by this system. Various steps ofprocurement including fixing of rate contracts, placing orders,supply from vendors, and distribution to the indenting officesand payment to suppliers are well integrated in this system.DLIMS has also played an important role in monitoring variousgovernment sponsored National Programmes such as Anti-Malaria, School Health, Epidemic, Nirmal Gujarat, Anti Rabies,Medical Camps etc. The online DLIMS application is accessedthrough URL http://dlims.guj.nic.in

6.13 HARYANA

The name of Haryana instantly conjures up the image of a Statewhich astonishingly combines both-antiquity and plenty. TheVedic land of Haryana has been a cradle of Indian culture andcivilization. Haryana emerged as a separate State in the federalgalaxy of the Indian Republic on November 1, 1966. With just1.37% of the total geographical area and less than 2% of India'spopulation, Haryana has carved a place of distinction for itselfduring the past three decades. Whether it is agriculture orindustry, canal irrigation or rural electrification, Haryana hasmarched towards modernity with leaps and bounds. Today, itenjoys the unique distinction in India of having providedelectricity, metallic roads and potable drinking water to all itsvillages within record time. Haryana is among the mostprosperous states in India, having one of the highest per-capitaincomes in the country.

The NIC Haryana State Centre (NIC-HRSC) has established 5Informatics Centres at State Headquarters and 21 DistrictInformatics Centres (DICs) in all 21 District Mini Secretariats,with adequate computing facilities, Local Area Networks (LANs)and communication facilities. These Informatics Centres andother major office complexes are linked with managed Leasedlines. All PCs on these LANs have been provided dedicated e-mail/Internet access facility. The NIC-HRSC has beenfunctioning as a joint technology partner of the HaryanaSecretariat for Information Technology. The State ITdepartment, NIC-HRSC & Society for IT initiative fund for e-Governance at SHQ & DITS at DHQs are facilitating the linedepartments and assisting them on all technical aspects.


Haryana Land Records Information System (HALRIS)It is a complete Integrated workflow automation system of LandRecord components. HALRIS provides a single windowInterface for Deed Writing, Registration, Mutation, Jamabandiand copy of ROR. The ROR data is available on Internetwebsite http://jamabandi.nic.in. Haryana is one of very fewstates, where property registration system and Land RecordsSystem have been dynamically integrated. HALRIS has alsobeen integrated with Spatial (Mussavies / Cadastral Maps) Databy customizing Bhu-Naksha Software. The digitization of

113


NIC Gujarat State Centre

Block-13, 2nd floor, New Sachivalaya

Gandhinagar -382010

Phone : 079-23223890


Web Site : http://www.guj.nic.in

http://dlims.guj.nic.in


Cadastral Maps / Mussavies has been out sourced for alldistricts through open bidding process, as per NLRMP (NationalLand Records Modernization Programme) guidelines. Morethan 70 villages of Ambala tehsil has been linked with Bhu-Naksha for issuing RoR along with digital Map of the LandParcel.

Property Registration (HARIS)Haryana Registration Information System facilitatesRegistration of Properties & Land. Linked to Mutations &Jamabandies and implemented at all Tehsils and Sub-Tehsilshas led to significant increase in revenue collection. Biometricdetails and photograph of sub-registrar along with buyer &seller has brought in greater transparency. The Tokenmanagement sub-system have facilities namely TokenIssuance, Print Token, Integration of Token with Registration ofdeed, Summary reports.

Online Treasury Information System (OTIS)OTIS has been implemented at 100% treasuries & Subtreasuries. To facilitate high taxpayers, a payment gatewayinterface with SBI online has been established to have CyberTreasuries concept. e-Kosh21 - Web enabled TreasuriesWorkflow Integration system has also been initiated. Webenabled On-line Budget Allocation System has beenimplemented for all BCAs (Budget Controlling Authorities),BCOs (Budget Controlling Officers) and extended to DDOs.EPS (Electronic Payment System) for all governmentpayments also developed and integrated in Online TreasuryInformation System. Centralized e-Salary system for all

government employees with linkage to their PersonnelRecords & e-Pension System for all pensioners of HaryanaGovernment has also been initiated.

Commercial Taxes VATMACSValue Added Tax Management, Assessment, CollectionSystem (modules like VAT Return Processing, DealersRegistration, Fact Sheet Compilation, Statuary FormsInventory, Road Side Checking) has been implemented at allDETC offices. TINXSYS (Tax Information & Exchange System)Integration. Daily VAT Collections integrated with OTIS tofacilitate reconciliation.

PoliceSuite of software packages (Personnel management, PayrollSystem, Pension Accounting, Inventory and VehicleManagement and Control System, Budget Control includingAppropriation and Variance Analysis, Audit Control & Audit ParaMonitoring System, Court Cases Management, DAK & CrimeInformation System) was developed for facilitating policefunctioning. Dynamic Police Web Portal CIPA (CommonIntegrated Police Application) project is being implemented atmost of the Police stations. All district Police H qs websitesdeveloped and launched. Daily Diary Report (DDR ) andSelected FIR Status on web.

e-DistrictA comprehensive network (LAN), a modern IT training lab,District level e-DISHA Centers have been established in eachdistrict mini secretariat. A suite of office automation softwarepackages for district & revenue administration has beendeveloped and is being implemented on district LANs. Rohtak isthe pilot e-District under NeGP funding to state.

The Integrated software for e-Services related toCertificates Issuance, Grievance Redressal and RevenueCourt Cases, Agriculture Inputs has been developed alongwith integrated Residents Registration data repository.Interface for signing with Digital Signatures Certificatesintegrated.

e-HealthThis is a suite of software packages to monitor the

http://jamabandi.nic.in


Prevention of Food Adulteration, Medical Certification ofCause of Death, Processing Bed Occupancy and MortalityRate, Directly Observed Treatment Short-term foreradication of TB disease, Medicine Inventory MonitoringSystem, Doctors Leave Accounting System and FamilyWelfare MIS, Malaria Monitoring Software, Software forNational School Health Program, was developed andimplemented at Civil Surgeons offices. Hospitals OPDMIS, Physically Handicapped Certificate Issuing systemintroduced. Integrated Disease Surveillance Project isimplemented at all districts. Doctors Self AppraisalSystem has been developed for on-line monitoring ofperformance of all specialists and MBBS Medical Officers,by including exhaustive details of all the work done by thedoctors during the month and constraints, if any, inperforming as per the bench marks set for the minimumperformance of all specialties. Capacity Building &implementation of Mother & Child Tracking System(MCTS) has been started.

Smart Card based Ration Cards (SCbRC) and PublicDistribution System (e-PDS) ProjectGovernment of India selected Haryana and Chandigarh as firstpilot state in India for implementing this project. All standardsand specifications were formulated & finalized. System Study,System Requirement Specifications, Architecture frameworkand Structured development of centralized integratedworkflow software was completed. Off-line data digitization ofexisting Ration Cards of seven districts was done. The sub-pilot was launched for 3 Fare Price Shop (FPS) in Panchkuladistrict on 13/07/2010. System Integrator was appointed andagreement signed between Food Department and SystemIntegrator on 31/03/2011. In the first phase, the SI hasinitiated the implementation process in 04 blocks (Ambala,Sonipat, Gharaunda, Sirsa). The field camps are beingorganized and the enrolment of family members in progress.The Public Distribution System (PDS) project has also beenliked with KYR of UIDAI and KYR+ of State Citizens databaseprojects.

e-DISHA G2C Services (Ekal Seva Kendra)One District level e-DISHA Center (DleDC) established at 19districts. These DleDCs are providing hassle free citizen

services through a single window in a transparent way. e-DISHA Centres have also been established and madefunctional at 65 locations in the field.

State Portal The official web portal http://www.haryana.gov.in is asingle window web based delivery of information serviceson any where, anytime basis. More than 15 publicinformation services are being provided on this portal.This portal provides a linkage to departments and districtwebsites. Haryana on India Portal: Haryana specific inputs(G2C services and information, schemes, forms,procedures etc.) are uploaded on India portalwww.india.gov.in. Exclusive websites of all Districts'Administration and all District Police Offices have beendeveloped and launched.

115

e-DISHA Centre

http://www.haryana.gov.in


Online Reservation System for Tourist ComplexesOnline Reservation System for Tourist Complexes with paymentgateway interface has been developed. An interactive websitefor Haryana Tourism has also been integrated. This hasbrought transparency in availability of facilities and costcomponents and helped in increasing tourism SystemMaintenance, enhancements and ICT support services to userdepartment on smooth implementation. System has also beenadopted by Tripura Tourism Department.

Online Paperless Entrance Exam System and Online OffCampus Counseling It has been successfully implemented since 2006-2007.Activities include online registration, allotment of centers,conductance of exam, Rank generation, exporting ranks data toCounseling system & MIS reports. On-line Entrance Exam andOn-line Off-Campus Counseling Project were integrated andcompleted successfully. System adopted by number of Statesincluding CBSE.

Haryana Pensions Processing and Information SystemThis system has been implemented for more than 21 lakhbeneficiaries under 8 schemes. System helps in timelydisbursement of pension to old age and other pensioners everymonth. It has been linked with Birth & Death, Ration cards &Photo ID cards. Individual beneficiaries' data was ported fortransfer to Banks for EBT (Electronics Banking Transfer)scheme for pension disbursement. Senior Citizens ID CardsPreparation and Issuance System was developed for creating adatabase of Sr. Citizens and issuing ID Cards to them,facilitating availing of various benefits.


NICNET WAN connectivity is established between the StateNIC and districts through managed Leased Lines. Leased Lineconnectivity to District Head Post Offices, District level e-DISHACenters and identified Central Government offices alsoestablished. The NIC-State Data Centre along with SAN hasbeen established at Haryana Civil Secretariat. All the missioncritical servers are installed in this data centre in a secure DMZ.

GIS infrastructure is established at NIC Haryana state datacentre, to meet the functional requirements of the departments.

The state's base maps with village points/boundaries andimportant layers, Assembly & Parliament constituencies'boundaries have been digitized in 1: 50,000 scale. TheNICNET based VC services established in all districts and Multipoint VC services established at State HQ., Executive VCSystems installed and made operational in the offices of ChiefSecretary, DGP and CPMG Haryana. Digital SignatureCertificates (DSC) Registering Authority has been set up atChandigarh.

6.14 HIMACHAL PRADESH

Himachal Pradesh is a sparsely populated state with difficulttopographical and climatic conditions. However, the state hasbeen at the forefront in many sectors like education, informationtechnology, health and law & order at the national level. Thestate centre has developed and implemented many citizencentric services. This has helped the citizens who had to travellong distances on foot or by road to reach the appropriate levelof administration to get their jobs done. A number of G2G andG2E software applications have also been developed for thestate government. The details of eGovernance Infrastructureand Applications are given below.


NIC is providing IT support and services to HP Secretariat, 12Deputy Commissioner Offices, HP High Court, HP VidhanSabha

e-Samadhan - Public Grievance Redressal System This is a generic web-based "e-Samadhan" system(http://esamadhan.nic.in) for grievance monitoring. It enablesonline filing of grievances/demands by citizens and theirredressal through the work-flow system developed for the back-end Government offices. The software has been developed for


NIC Haryana State Centre

New Secretariat Building, Ground Floor

Sector 17 E, Chandigarh - 160017

Phone : 0172 - 2711642



the Department of Public Grievance Redressal. It has beenimplemented in various departmental offices where internetconnectivity is available.

e-Kalyan - Welfare Pension MIS This system (http://himachal.nic.in/welfare) automates thework of preparation and disbursement of pensions throughMoney Orders and also preparation of ledgers, updating therecord of dead/non-traced persons etc. It helps to enforce thesystem of pension disbursement as per governmentguidelines right from the receipt of application stage todisbursement of the pension This software has beenimplemented in all 12 Districts. Approximately 3 lakhpensioners (old age, widow, handicapped etc) are being givenpension using this software and all central and state schemesare covered under it.

e-Gazette - Digital GazetteThe Official State gazette (RajPatra)(http://himachal.nic.in/egazette) in digital format on the web in asearchable format was developed and implemented by NICdiscontinuing the earlier manual printed Gazette of StateGovernment. This was the first gazette of the country which ispublished in digital format only (digitally signed too). It hasinterfaces for departments, Controller of Printing & Stationery foruploading notifications/ gazettes in a decentralized manner.

Shastr - Arms License Issuance System This system (http://admis.hp.nic.in/shastr) is based on theworkflow of issuance of arms licenses. Data is captured rightfrom the "cash collection stage" to its final "arms licensedelivery". The software is implemented in all Districts whereArms Licenses are issued at the Headquarters

e-Parman - Certificate Issuance System It is a system wherein the applicant visiting Tehsildar/ Sub-Divisional Magistrate can obtain the desired certificate withinminutes on the submission of the application. Around 16different certificates are issued using software. The disabilityand senior citizen certificates are also issued through theSoftware at 12 DWO offices of the welfare department. Thesoftware is implemented in all Tehsils and SDM offices of theState.

Land Records Computerisation (HimBhoomi)Software helps to generate the next Jamabandi and relatedrecords after amalgamating changes due to mutations, changesobserved in harvest inspection automatically. The Web andtouch screen interface has been developed and integration withRegistration software has been done as per the requirements ofNLRMP. Copies of Jamabandi are distributed to interestedparties through LokMitra Centres at Panchayat level in theState. So far a total of 103 Tehsils have been made online outof a total of 116 Tehsils.

Registration Information System (HimRis)It is a workflow application and helps the Sub-Registrar Officesto undertake deed registration in an efficient, simple & speedymanner. The software covers all kinds of deeds. Its integrationhas been done with the Land Records software to preventfraudulent transactions and keep the records updated all thetime. All 88 financially viable SROs covered under the softwareand integrated software (HimBhoomi & HIMRIS) has beenimplemented in 71 tehsils (SROs).

Budget Processing MISThis is a web-based system (http://himachal.nic.in/budget)which helps in preparation of HP State Government Budget

(interim, supplementary, vote on account) in a very efficient andspeedily manner. Budget sanctioned to the departments andList of Works is made available to the departments on the

117

http://himachal.nic.in/budget


website. It also covers Online Budget Distribution & Reporting,Online Treasury Information System (OLTIS), eSalary for allState Government employees, ePension for all StateGovernment pensioners OLTIS has been implemented in 100TOs, eSalary in 54 IPAOs and ePension in 15 TOs.

REFNICREFNIC (http://admis.hp.nic.in/refnic) is a software used forElectronic tracking of files/ letters (Papers under consideration)in a big office, Internet interface for officers/ general public, auto-emails for better monitoring/ assessment of workload in differentsections. It is implemented in HP Secretariat, DC & SDM offices,HPSEB, DIT, Directorate of Education.

Works MISMIS includes the working methodology of the department at alloperational levels viz. Section, Sub-Division, Division, Circle,Zonal and Head Office and comprises of the functions ofFinance Management, Scheme Management, ContractorManagement and Material Inventory Mgt. The software hasbeen implemented in 16 major divisions of the IPH Departmentand is proposed to be implemented in all offices of the HP IPHDepartment.

e-RozgareRozgar (http://himachal.nic.in/jobportal) is a computerisedsolution to the day-to-day activities of the various EmploymentExchanges in the state starting from candidate onlineregistration / renewal / transfer of registration etc. It isimplemented in all exchanges and sub-exchanges barring fewexchanges. The employers book vacancies and submission orsponsoring of candidates is done to incorporate seniority androtation related prescribed rules and regulations. The datarelated to around 906253 registrants is available centrally and ismade available to private sector industries registered with theDepartment of Industries for the recruitment of the employees.

Personnel MIS (e-Service Book)It is developed for convenient and effective monitoring ofemployee service book with complete details. Personneldetails of the employee, like, Address, Nominee, Family,Education, Training, Leave, ACR, service history is capturedand made available.

Online Hotels Reservation System This system (http://hptdc.nic.in) has been developed formeeting the requirements of any Group of Hotels having Hotelsat different physical locations for advance reservation throughtravel agencies/hotels and by general public over the Internet.with HDFC and AXIS payment gateways. The software isimplemented in HPTDC since October 2001 with over 3.24 Lakhbookings and Rs. 364 crores worth advance booking covering64 Hotels and 48 Village Tourism Hotels.

e-AttendanceThis is a web-based software for monitoring biometric basedattendance of employees. The software is implemented in HPSecretariat. It includes Generation of Employee Codes in PMIS,Transfer of PMIS Data into Biometric Machines and Mergingthe finger prints of employees with PMIS Data in BiometricMachines.


• More than 3000 nodes in Himachal are connected to NICNET.

• All 7 NKN Institutes are connected (IGMC, Institute ofAdvanced Studies, IHBT Palampur, Central University, ITI Mandi, Tanda Medical College, CPRI).

• All Districts are connected with 34 Mbps LL and VSATs asback-up at all locations.

• 4 Tribal Sub-Divisions (Kaza, Pangi, Bharmour & Pooh)connected through VSATs.

• 1 GBPS connectivity to State.

• 20 VC Studios in the State (CM & CS office, Secretariat, 12Districts, 5 tribal sub-divisions, EVCS in CS office) .

The state centre has designed and developed more than 80websites of different departments and provides services inwebsite design, development & hosting services, security auditof web-applications/ websites, remote publishing of web-content, publishing of Results of HP University, SubordinateServices Selection board, Board of Departmental Exams etc


through touch screen interfaces, IVRS, SMS and websites andweb-casting of important events.

6.15 JAMMU AND KASHMIR

In Jammu & Kashmir State, National Informatics Centre (NIC)came into existence in 1988. NIC J&K is having its State Centre(HQ) at Civil Secretariat, Jammu and is also having a Move Cellwhich moves along with Darbar to Civil Secretariat, Srinagarfrom May to October every year. NIC J&K is providing networke-Governance support to State Governments, CentralGovernment, District Administrations and other Governmentbodies. NIC J&K is having its offices at all the 14 DistrictHeadquarters, Passports Office and High Court.

Video Conferencing Network for J&K Police has beenestablished. The Office of Director General of J&K Police atJammu/ Srinagar has been connected with Zonal IG offices andSSP Offices of J&K including remote districts of Leh, Kargil,Poonch and Kupwara. Executive video conferencing facility hasbeen established at the office of the Chief Post Master Generalat Jammu.


Community Information Centres (CIC)Based on the experiences and performance of the CIC projectin the North Eastern States, Department of InformationTechnology, GoI on the request of Chief Minister of J&Kdecided for the replication of the same scheme for setting up of135 CICs at the Block Headquarters in the State of Jammu &Kashmir with projected outlay of Rs 40.67 Crores. 135 CICshave been set up and are providing Internet services, computereducation and training to local community / government officesand school children to accelerate socio-economic development

of the region. This project was successfully completed andhanded over to J&K State Government as per MOU.

Computerisation of Municipal CorporationsBirth and Death Registration, Estates and Revenue Monitoring,Payroll and GPF, Complaint Monitoring, Single WindowSystem, Court Cases Monitoring, etc. have been successfullyimplemented at Municipal Corporations of Jammu & Srinagar.NIC J&K is providing total solution for all Municipalscorporations, committees and corporation in J&K for replicationof these software

SMS Based Complaint Receiving System A supplement to Dial 100 for the general public of Jammu Zonecan send their complaints / information through SMS to PCRJammu, the information thus received is captured in system fornecessary action by the concern PS. Alternatively it is alsobeing utilized for flashing the important messages to all thePolice Stations and Police Officials of Jammu Zone

Traffic Challan Information SystemThis is a software for maintaining and manipulating the data ofdaily challans done by Traffic Police officials for violations/offences committed by the offenders. The software can beintegrated with RTO Office and Traffic Courts for effectivemonitoring and hence reducing the inconsistencies of therecords.

Computerisation of Election Department (e-ElectoralRolls)NIC J&K has developed and implemented the Project

119

For further details, please contact:State Informatics OfficerNIC Himachal State Centre6th Floor, Armsdale Building HP Secretariat, Chhota ShimlaShimla - 171002Phone : 0177 - 2624045E Mail : [email protected] Site : http://himachal.nic.in

http://www.cic.nic.in


for the Comprehensive Intensive and Summaryrevisions of Electoral Rolls in Jammu and Kashmir(J&K) comprising of more than 63 Lakhs electors inmore than 8000 Polling Stations in local language Urduinterface.

The output is in the form of Electoral Rolls in Urdu and Hindi,in the format prescribed by the ECI of India. All the menusand forms have bi-lingual interface. Various types of MISreports are generated by the system.

Revenue Administration through Computerized EnergyBillingThe software developed for Power Developmentdepartment of Government of Jammu and Kashmir (J&K) togenerate and distribute the Electricity Bills of theConsumers in various categories like Domestic,Commercial, Municipalities, Agriculture, Industries etc.Project Successfully Implemented at 20-Sub Divisions ofKashmir Division and 15-Sub Divisions in Jammu Division.Electricity Bills of more than 2 lakhs consumers generatedthrough the software and been distributed to theconsumers. Revenue is been realized through theseelectricity Bills.

Budget Computerisation Budget Allocation System initiated by the FinanceDepartment Government of Jammu and Kashmir (J&K) tospeed up the process of Budget preparation as per the SixTier of classification of Account Heads. The project hasbeen implemented in the Finance Department. TheBudget allocation system streamlines the generation ofdemand for grants, Budget Bill, Various Variance Reportsand Budget Release to the various departments for thevote. The Discussion sheets for various departmentsprepared using the software.

6.16 JHARKHANDThe 28th state of the Indian Union came into existence on 15thNovember '2000 with Ranchi as its capital. NIC Jharkhand StateCentre (JHSC), is at the forefront in implementing ICT basedprojects for the state government, and has earned many laurelstowards implementing projects which has initiated e-governance in different sectors the state. The implementation ofState Wide Area Network (JharNet) by the state governmenthas solved the last mile connectivity problem, creating aseamless backbone for connectivity up to the block level,facilitating video conferencing, IP telephony and data centerbased services.

Coupled with IT consultancy and software design, development& implementation, NIC with NICNET, its high speed, state of artnetwork, has augmented the efforts in providing ICT basedcitizen services, data /video connectivity, web hosting etc. andhas emerged as a total IT solution provider to the stategovernment. The state has 24 districts, out of which NIC isfunctional in 22 districts.


Integrated Online Treasury Information System ofJharkhand (KUBER) The online system http://jharkhand.gov.in/treasury.htmlintegrates the functions of DDO (Bill preparation) Treasuryoperations, Bank payments & Receipts and GPF accounting. Itprovides digital interface of treasury accounts to AG, CPS datatransfer to NSDL (Fund manager), SMS based communication& an exhaustive MIS to the Government and the employees.Secure operations, proper validations and checks on fund,online advices to the bank, introduction of biometrics security atthe Treasury Officer level and salary bill entries at the DDO levelitself are some of the unique features of the system.Compulsory capture of GPF/CPF schedules at the sourcefacilitates the GPF accounting. The MIS provides daily receiptsand expenditure positions up to the subhead level for anytreasury, DDO, demand no. etc. DDOs and subscribers canview the details of their GPF/CPF contributions on the webinterface directly. The initiative has brought major financesectors of the state online under an integrated umbrella. Apartfrom transparency, ease of operation and access to information,state has been able to go for a better fiscal management.


NIC Jammu & Kashmir State Centre

NB-12 Mini Secretariat

Jammu-180001

Phone: 0191-2547720, 2546672


Web Site: http://jksu.nic.in


Online VAT Computerisation The online VAT software http://jharkhandcomtax.nic.in forcomputerization of commercial tax has been a major e-governance initiative in the state. Apart from computerizationof processes like Registration, Return Filing and Payment,major e-Services have also been launched. e-Return and e-Payments with six major nationalized banks have alreadybeen started. e-Payment presently operates through thebanks portal with day-end data updating at the commercialtaxes and treasuries system databases through XML. Thesoftware has improved tax compliance, reduced tax evasionand has brought many new commercial establishments intothe tax net. The state has been able to reach the target of taxcollection, much ahead in time, because of introduction of e-payment.

VC Based Justice in JailsVideo conferencing facility has been setup between all theCentral Jail / District Jails and the Civil Courts throughout the

state, for producing the under trials to the courts withoutphysically moving them. The project has highlighted the numberof Under trials languishing in Jails without being heard by thecourt of law, thereby greatly improving human rights situation inthe state. The system has replaced the old practice oftransporting under trials in the courts thereby eliminatingsecurity risk associated and cost reduction in preparation ofother logistics.

Prison Management System (PMS) and VisitorManagement SystemPMS application maintains the records of the prisoners and thevarious cases registered against them in all 26 jails and sub jailsof the state. It also facilitates in granting remission to theprisoners maintaining the rules. The software also captures thedetails of all the inmates along with the photographs and thethumb impressions, thus, eliminating any chance ofimpersonation. Government has experienced the impact interms of reduced cases of impersonation and much bettercontrol over the visitors' movement.

e-Nagrik Sewa e-Nagrik (http://www.jhr.nic.in/csc) is an application for providingG2C services from the CSCs (Pragya Kendras at Jharkhand).The e-Nagrik Sewa software, facilitates submission ofapplication forms by the citizens for issue of certificates likeCaste, Birth, Death, Residential and Income. The citizeninterface provides for the submission, tracking and monitoring ofapplications along with the facility to download forms andguidelines issued by the government from time to time. TheGovernment interface provides for updating the status of theapplications submitted and generates the Certificates. Thesystem helps in creating a central repository of certificates.Authenticity of the issued certificate can be checked fromanywhere. More than 7 lakh certificates have already beenissued using the system. The citizen is getting the certificateswithout facing the hassle of traveling to Circle offices again andagain.

Land Records ComputerisationA Unicode based application software (Vasudha) has beendeveloped for Land Record Computerization in the State. Theaim of this project is to computerize the land records of the state.Computerization of land records is an effort to computerize thekhatiyan i.e. base document of land records and Register-2 toa cutoff date and then record all the future transactions online.The process captures the data online, making it available to thepeople through the web, so that the people can take informeddecisions. The project was initially taken up in East Singhbhumon pilot basis. In East Singhbhum, all the khatiyans andRegister-2 had been computerized and the Mutation processhas been made online. Success at East Singhbhum has been

121

Video Conferencing between Khunti Court & Jail


a great morale booster and now the software is being replicatedin other districts of the state like Ranchi, Dumka and WestSinghbhum.

Old Age Pension Monitoring System This is an initiative for the payment of pension at the doorstep ofthe old age pensioners in coordination with the banksimplemented in the districts of Dhanbad & Deoghar. Thesystem is implemented in offline mode in some other districtslike Dumka, Pakur, Godda, Chaibasa, Gumla & Bokaro. Thebeneficiaries are getting their pension directly in their accounts.Government has made arrangements with some of the banks toappoint Business correspondents to deliver the pension at thedoor steps of the pensioners, where ever needed. About 45000pensioners are being benefitted at the district of Dhanbad only.The initiative has brought about transparency and an effectiveservice delivery mechanism for the senior citizens of the state.It is available at the URL http://jhr.nic.in/pension.

Open Election - Election Support ServiceThe software provides all the features to support the activitiesrequired to conduct a General Election. The new software hasmany improved features and it facilitated the Government toconduct the Assembly election-2009, Panchayat election-2010and some Bye Elections, successfully.

Revenue Case Monitoring System ( e-RajaswaNyayalaya)The application http://jhr.nic.in/casestatus provides an interface

through which general people can know the status of their casespending at district revenue officers court such as DeputyCommissioner, Additional Collector and Land Reforms DeputyCollector. They can download orders, can view cause list.Government Revenue Officials can make online entry of day today case proceedings. They can upload the orders of their Court.The system is presently implemented at Ranchi and Bokaro.


A state-of-the art "Data & Network Centre "(iNOC) has beenestablished at NIC Ranchi. NICNET has expanded to thedistricts in 22 districts. All the districts are connected to StateNetwork Centre . The data centre is secured through CISCOPIX redundant Firewalls along with IPS for Intrusion prevention.It is connected through NICNET at State Headquarters atRanchi . It consists of 3 TB Storage Area Network (SAN) with10 servers . Several citizen centric applications are hosted in thedata centre. Applications like SAMWAD and e-NAGRIKSEWAare the two most used applications. Apart from districts, highspeed NICNET has been extended to important institutions likePost offices, passport office , Police offices, High court, DistrictCourt, Department of Statistics, PAO, CGHS, UID, RGI etc overVPN. NIC has setup VC studio and VC facilities over NICNET,in the state. On an average, 100 hours of VC sessions areconducted per month. NIC will be covering institutions likeRIMS, NIT, UCIL, NML & CIMFR under the GBPS KnowledgeNetwork of the country. The Jharkhand state team has alsodeveloped an application for monitoring of the VPN over broadband.

6.17 KARNATAKA

The industrially progressive state of Karnataka has experiencedsignificant growth in ICT in the last decade. Greater emphasison development, the vision of the State leadership in adopting


NIC Jharkhand State Centre

2nd Floor, Engineers Hostel Building - II

HEC, Sector 4, Dhurwa

Ranchi - 834 004

Phone : 0651- 2400746


http://jhr.nic.in/pension


different models of project implementation, coupled with newtechnologies has resulted in a paradigm shift in the way e-Governance has penetrated in the state. Better computing andnetwork infrastructure has had a catalytic effect in taking thebenefits of ICT to every corner of the State.

Bridging the gap between the haves and the have-nots hasbeen the focus of the Government of Karnataka. The aspirationis being fulfilled by continuously providing more and betterservices to the citizens of Karnataka. The rural citizens areempowered by taking ICT to their doorsteps thus enabling themto demand their rights along with providing urban masses with abetter interface for their interactions with the Government. Useof bio-metrics for authentication, digitally signed documents,water marked and hologram affixed stationery, integration withpayment gateways, SMS technology in almost all applicationsfacilitate secured transactions and convenience to citizens.

The Karnataka State Centre of NIC has successfully completed twodecades of ICT support services to the Government of Karnatakasince its inception at Bangalore in 1987. From then on, NIC hasbeen playing a catalytic role in the promotion of IT amongstGovernment Departments, including the 29 District Offices.


VATSoftVATSoft for the commercial taxes department facilitates 3.9lakh dealers of various commodities to register, make e-payment, file returns online, download statutory forms, view

their records maintained by the department The stakeholders -dealers, bankers, VAT officers, audit/enforcement officers,check post officers, treasury - exchange data electronically. Theofficers act on these requests of the dealers enabling quickerand transparent approvals. The documents / way billsproduced at check posts are verified against the on-linedocument / SMS message. It is mandatory for all the dealers tofile the returns electronically.

This project has created tremendous impact. More than 3.5Lakhs (more than 98 %) dealers of Karnataka are using thisfacility. There is improvement in compliance of the submissionof the forms, tax collection reduction in the tax evasion On anaverage Rs1000 Crores are received through E-Payment everymonth. 7 lakh Way Bill forms are filled up and downloaded (aspart of E-Forms Services) and 1 lakh CST forms are filled up on-line and downloaded by the dealers VATSoft has beenextended to Goa, Puducherry, Sikkim, Arunachal Pradesh,Mizoram, Manipur, Nagaland, Tripura, Diu and Daman andNagar Haveli.

Rural Digital Services (Nemmadi)Nemmadi facilitates the rural citizen's interactions with theGovernment. Rural Digital Services is a single window systemfor delivering 40 G2C services (certificates such as income,caste, residence & social security pensions, land recordsdocuments) to the citizens from village level kiosks.Implemented in 2006 , under the PPP model , 800 tele-centreshave been established at the Hobli (Sub Taluk) level and theTaluk level back office (203) by providing the hardware,network and operators. Accepting the oral request from thecitizen, giving an acknowledgment, checking the status andprinting of the digitally signed certificate / endorsement onwatermarked stationery affixed with hologram are facilitated atthe village tele-centre while the rest of the activities areperformed at the taluk back office. The software facilitatesqueuing of messages when connectivity is not available,processing of applications on FIFO basis, tracking of the watermarked stationery, enabling issue of certificates across thecounter, using data of ration card to digitally sign the data in bulkmode to facilitate speedy delivery of services etc.

More than 53 lakh applications have been processed till date in

123

http://sugam.kar.nic.in


addition to 46 lakh Land Record Certificates being delivered.The SMS service has been integrated with the software so thatthe applicants will be able to get the status of the delivery of thecertificates.

Land Records Management System (Bhoomi)LRMS has been enhanced to enable citizens to obtain digitallysigned land records documents, to integrate survey activitieswith land records mutation process, to synchronize survey withrecords updation during a transaction, to initiate landregistration by tightly integrating with the Bhoomi system andthen automatically initiating a mutation transaction in Bhoomisystem to update the land records details. The land acquisitionsoftware integrates with Bhoomi by updating the bhoomirecords at different stages in the land acquisition process. Useof handheld devices for crop updation capturing GPScoordinates and photographs of crops is being piloted in Mysoredistrict. Nearly 7 million land records are digitized andmaintained in the central repository at the SDC and more than1.5 crore land records are issued during the year. Theinformation of all the stages of mutation process will be alertedto the farmers through SMS service in English and Kannada.Another value added service is registration of mobile numbersagainst a survey number. An SMS alert is sent to the ownerwhenever there is a transaction initiated on that survey number.

e-Initiative in MunicipalityBruhat Bengaluru Mahanagara Palike (BBMP) has introducede-initiatives for property tax payment, birth/ death registration,trade license system and grievances monitoring system.Property tax software, hosted for the public to calculate the

property tax to be paid based on given parameters and make e-payment or pay at service centres. Registration of birth or deathat citizen service centres and by the hospitals, has led to atransparent, efficient and handy system for issue of birthcertificates.

Property owners are very happy in using the tax calculatorwhich has helped them to arrive at tax to be paid. This site hasabout 3.5 lakh hits. The citizens are also happy that computergenerated receipts are given to them at the help centers.

Postal Accounts Current System (PACS)PACS is a software for reporting, accounting and reconciliationof government business transactions of all postal units acrossthe country over the national postal network. Automaticreconciliation of transactions between postal units with RBI andagency banks has been achieved by use of electronicgeneration of e-Scrolls and PO schedules. The e-data can beuploaded using software interfaces and reconciliation andaccounting can be done effortlessly. Most of the instruments areidentified and linked automatically and other unlinked itemscould be watched / monitored with ease.

PanchtantraPanchtantra is a tool for automated Gram Panchayat. It enablesthe Gram panchayats to maintain data of beneficiaries availingsubsidy, assets and liabilities and also provides citizen servicesenablement, GP fund management guided by the double entryaccounting system, property tax system, MIS on the differentschemes and works. Checks and balances as part of the

Inauguration of the e-Governance initiatives in the BBMP

Rural Digital Services (Nemmadi)


workflow built in some of these systems ensure properapprovals for different works and clearing of bills. It has beensuccessfully implemented in all 5628 GPs.

Ration Card Management System (RCMS)RCMS enables Matching of Ration Cards (RC) data withvarious other data - GP Properties, ESCOM RR Masters andLPG connections - to identify the ineligible Ration Cards andLPG Connections, for Food and Civil Supplies Department.

Ganakeekrutha Grahakara Seva (GGS)GGS is an online system for Revenue Billing and Collection ofBangalore Water Supply and Sewerage Board. It isoperational since April 2003 computerising the activities of theCash Counter, Sub-Divisions and head office. On-the-spotbilling using the hand held device enables 6 lakhs customersto receive the bills in time. The impact of the system is suchthat the revenue collection has improved from Rs.180 Cr. To455 Cr.

Computerisation of Karnataka Appellate TribunalCKAT resulted in e-enabling status of around 20,000 cases anddaily cause lists. Around 18,000 Judgments of KAT are hostedfor electronic retrieval. Introduction of computerization in KAThas enabled the Appellants, Advocates and Citizens to view theCause Lists through Internet and this has reduced the paperwork in the Tribunal. Citizens are also able to know their Casestatus through the web.

Litigant Information System (LIS)LIS has automated the different sections of the High Court ofKarnataka, bringing in accuracy and transparency in disposingof cases. Display boards located at strategic locations in theHigh court providing information on cases being heard, enablingcitizens to get the case status by SMS / IVRS / informationkiosks. e-filing of cases are recent initiatives which have beengreatly applauded. Computerised circuit benches at Dharwadand Gulbarga enable electronic data interchange with HighCourt facilitating faster information consolidation. The websitepresents information on daily cause lists, case status, certifiedcopy, scrutiny of objections, notifications, daily orders,judgements (since 2002) and attracts 7000 hits every day. Thesystem has reduced the pendency of litigation and providedtransparency in judicial process.

Basket of Applications for Secretariat (SachivalayaVahini)BAS has been implemented in 40 departments of KarnatakaSecretariat on a LAN with 1500 nodes. It comprises of Lettermonitoring System, File Monitoring System (FMS) , CourtCases monitoring, Document Management system. A kiosk setup in the Secretariat enables general public to track thefiles/letters. More than 4 lakh files are being tracked through thissystem.

Computerisation of Karnataka Information Commission(KIC)KIC has been an effective way to disseminate information to thecitizen or the RTI applicant by way of SMS messages at everystage in the electronic workflow process enabled in the KIC toprocess the application.


The State Data Centre at NIC is equipped with SAN (StorageArea Network) of six tera byte storage space with dedicatedservers for various applications on heterogeneous OperatingSystems and RDBMS. Routers, Bridges/Hubs, 34Mbps LeasedLines and Ku-Band VSATS for redundancy in District NICCentres, RF network in Bangalore city for Vidhana Soudha,Secretariat, Education, High Court of Karnataka, Agriculture andIndustry, ISDN nodes and Studio based multi-site VideoConference systems constitute the communication infrastructure.

125

Inauguration of the computerization process at Karnataka Appellate Tribunal.


District Centres are connected with 34Mbps / 2 Mbps LeasedLine with the iNOC Centre in Bangalore to meet the email,Internet and Videoconferencing requirements of the DistrictAdministration, Zilla Panchayat and district level Departments.VC studios of Zilla Panchayats utilizes the NIC network. STM1is provided to extend links to various departments in the District.National Postal Network has been commissioned as a closeduser group of NICNET and over 90 postal locations have sincebeen connected in Karnataka. Highly available networkconnecting up to the districts and 24X7 hosting facilities in theNIC Data Centre have greatly helped the user to embark onmassive delivery of services on-line.

6.18 KERALA

Keralam, the land of kera or coconut, is a never-ending array ofcoconut palms...sun blanched beaches…kettuvallams overenchanting backwaters...magical monsoon showers…silentvalleys vibrant with flora and fauna…misty mountains of theWestern Ghats…fragrance of spices…evenings reverberatingwith the rhythm of a thousand art forms...fairs and festivals...NIC Kerala State Centre , one of the total solution providers ofGovernment of Kerala, is actively involved in most of the ITenabled applications and has changed the mindset of theworking community in the Government to make use of the lateststate of the art technology in their day to day activities to providebetter services to the citizens of Kerala. NIC 's presence inKerala include the state centre at Vellayambalam, Trivandrumand district centres at the respective districts headquarters.


Scholarship Management SystemThe system (http://dcescholarship.kerala.gov.in) facilitatesregistration, selection and disbursement of various scholarships

instituted by Government of Kerala and Central government.The key information of the application is bar-coded and printedon the web-registration printout, which is used for tracing theapplications and verifications. All the eighteen scholarshipsdisbursed by the directorate of collegiate education are madeon-line. Students can apply on-line and all the processing up tothe final transfer of funds to the students are done through thesystem.

Examination Management SystemThe EMS is a comprehensive package for candidateregistration, processing and dissemination of results of SSLC,Higher Secondary, Vocational Higher Secondary, TTC, A-Level(SSLC Equivalency), examinations conducted by the respectiveBoards of Government of Kerala. The system captures thecandidates' data and marks. Parallel tabulation and data entrypermits publishing of the result in the shortest possible time.

hsCAPnichsCAPnic is a 'Single Window System' which facilitatessubmitting single application for admission to any school. Byusing the system, plus-one admission service was given toabout 4.5 lakh applicants in the academic year 2010-2011.There were about 45 lakh options for about 2.25 lakh seats inthe 1,200 Higher Secondary Schools with 46 CourseCombinations.

Service and Payroll Administrative Repository for Kerala(SPARK)SPARK is a G2E web based Personnel Administration andaccounts software covering 5.25 lakhs employees. PermanentEmployee Number (PEN) for all employees is allotted through

http://hscap.kerala.gov.in

For further details, please contact:State Informatics OfficerNIC Karnataka State Centre6th & 7th Floor, Mini TowerVisveshwaraya BuildingDr. B. R. Ambedkar VeedhiBangalore - 560 001 Phone : 080 - 22863790 E Mail : [email protected] Site : http://www.kar.nic.in


the system. The system addresses all requirements in HR,salary, Income Tax, generating Identity Cards andEstablishment Accounts matters.

Targeted Efficient Transparent Rationing and AllocationPublic Distribution System (TETRAPDS)TETRAPDS is a comprehensive package for automating theactivities of the Taluk Supply Offices, District Supply Offices andCommissioner ate of Civil Supplies. The Department hascreated a database of around 70 lakhs ration cardholders and 3Crore family members whose details can be accessed online.Applications for ration cards and related services are made on-line and around 2500 applications are received from citizensthrough Akshaya centers everyday.

Foodgrains Movement through SMSIt is a unique project to inform to the citizen about the food grainsmovement from FCI godown to the wholesale dealers and fromthere to the Authorized Ration Dealers. All those who areregistering in the system will get an alert on the commodity, thequantity lifted and the vehicle registration number.

e-DistrictPalakkad and Kannur are the two districts selected for the pilotimplementation of the e-District project in Kerala. 23 servicespertaining to Revenue Certificates have been implemented andthe application is available at https://edistrict.kerala.gov.in Atotal of 2,33,886 e-applications have been processed so far and1,90,777 digitally signed certificates issued using the system.The services are available through more than 340 AkshayaCentres (CSC), relieving people of the need to go to variousoffices to get their work done. The status of applications isupdated on line and citizen is alerted through SMS. 380 villageoffices and respective taluk offices are enabled to process thee-applications.

Friends Reengineered and Enterprise Enabled Software(FREES)FREES is a "single window scheme" where citizens have theopportunity to pay all the taxes and other dues to Government.Major Services offered through FREES are Electricity bill, Waterbill, Land Phone bill, Mobile bill and wireless bills, 134 Servicesof Motor Vehicles Department (Fees and Tax payment),

Property Tax collection for Corporation, Building Tax forRevenue Department, 35 services for Civil SuppliesDepartment, 77 services of Electrical Inspectorate and morethan 50000 services of University. The FREES package istailored to use in both FRIENDS and Akshaya centers(Common Service Centers) and offers "any center-anypayment" using a single interface.

District Collectorate Suite (DC*Suite)DC*Suite is an integrated suite of applications for the DistrictCollectorate. From a Tapal / Dak to the File and up to thedisposal of the File, the entire flow is handled through thesystem. DC*Suite has been implemented in 13 out of 14districts in Kerala. This has also been implemented in the stateof Goa for which NIC Kerala has extended all assistanceTaluk*Suite, an extension of DC Suite is an application formodernization and computerization of Taluk/Village Allapproved documents are prepared with bar code andtimestamps which can be verified at any point of time. Counter,KIOSK, Web, SMS and WAP based Citizen Services areprovided. The project is implemented in Palakkad district usingLAPP.

Treasury Information System (TIS) and TreasuryInformation Management System (TRIM)TIS and TRIM are web-based systems designed and developedas a centralized repository of treasury transactions and relateddata to provide G2G and G2C services. Payment and receipttransactions taking place in all the treasuries are brought to theData Centre at the Directorate of Treasuries through the TIS ona daily basis through a dial-up network. Apart from maintainingindividual transactions, the TRIM system holds treasury-wise,date-wise, head-of-account-wise summary details for effectiveand fast information delivery. e-Government and citizenservices are provided through the treasury portalhttp://treasury.kerala.gov.in.

Citizens are benefited by receiving passbook details of savingsbank, fixed-deposit, pensioners' accounts etc. The financedepartment of the state government can get current cash flowdetails of the treasuries on a day-to-day basis and from AG aftertwo months. This enables the government to take faster andbetter decisions. Direct and complex queries on expenditure

127


and receipts are available for any combination of 9-tier Head ofAccount and period. Progressive expenditure is calculatedagainst budget estimate and the permissible amount set by theFinance Department.

Effective Management of LOC Issuance (EMLI)EMLI is a web application (http://sics.kerala.gov.in/emli)developed for Finance Department for automating the Issuanceof Letter of Credit (LOC) based on the bills submitted online bythe work executing departments. 230 Division offices comingunder departments like PWD, Forest etc., are using thisapplication In the current financial year. More than 20,000 billshave been processed and the LOC for Rs. 925 Crores havebeen issued using the system.

SEVANASEVANA is a portal (http://sevana.gov.in) where registeredusers can contribute information that they wish to share withothers. Anybody who owns any public utility firm or offers anyservice can register their details in the site. Hospitals, hotels,supermarkets, etc or service such as advocates, doctors, andtree climbers can register. Registration is totally free and can bedone from any of the AKSHAYA centers.

Dr. SMS Project It is a health information portal (http://drsms.kerala.gov.in) for theinformation delivery of health facility spread over Kerala. An SMSwith requested facility/specialty sent to the specified number willreceive the details of nearest centers with the requirement. Thefacility centers are identified based on the PIN Code specified bythe requester. Information includes Emergencies, Diagnostics

Procedures, Laboratory service, the details of Doctors working inrespective specialties, Blood Donor details.

RR Online RR Online is a G2G e-service from District RevenueAdministration for online submission of Form24 to allRequisition departments coming under RR Act. It is linked toDC*suite through an online tapal module which will take RRdata to DC*suite. The service started in Malappuram Districtand is being offered through 65 bank branches.

Early Warning System (EWS)Community based Early Warning System is a G2C servicedeveloped on LAMP. EWS is a part of disaster managementsystem for district administration and it will provide disasterbased authentic information to the target audience throughEWS alerts or group SMS. The system is initially planned tocover all sea going fisherman in the costal districts of Kerala.

Information and Data Exchange Advanced System(IDEAS)IDEAS is a web based application developed in LAMP to trackthe status of Petition/ Tapal/ File at the core with many add onfeatures. System supports G2E & G2C services -MeetingManagement, Knowledge Management, Dash board, ReminderService, Notice Board, Messaging, Search Facility, Immediateattention, Transfer details, visitors pass, security checkups andOfficer Alerts. It is successfully implemented in all thedepartments of Govt. Secretariat.

Assurance Implementation Desk (AID)NIC has developed a software application called AssuranceImplementation Desk (AID) for the efficient distribution, follow-up and monitoring of assurances made in the State LegislativeAssembly. The purpose of the automated solution is to ensurethe effective and timely implementation of the assurances givenby the concerned Minister in the floor of the LegislativeAssembly and thereby enhance the overall efficiency of thesystem.

Centralized Allotment Process for Lateral EntryAdmission (LCAPnic)LCAPnic is a web based application developed for conducting

http://sevana.gov.in


online counselling for the allotment of seats for Lateral EntryAdmission to B. Tech courses in Kerala. The software isdeveloped by taking care of all the existing rules of Communalreservations and Special Reservations. The Directorate ofTechnical Education is using this application from the 2008onwards. The eligible candidates can apply for admission toany Government /Aided /Government Self Financing, PrivateSelf Financing Engineering Colleges (Govt. seats) in Kerala bygiving option through the Website http://dtekerala.gov.in.Allotment is done by option processing and result is publishedon the website.

CAPnicThis software is for Commissionerate of Entrance Examinations(CEE) to conduct the counselling for the allotment of seats forthe Professional Courses in Kerala. This solution is used forconducting the counseling for Medical, Engineering, B.Pharm,and Architecture courses and allotment of seats. The importantsteps are Data Capturing from the OMR sheets using scanners,Validations & valuation of the OMR Data, Rank List preparation& Rank List publishing, On-line Options site publishing(http://cee.kerala.gov.in), Allotment process, Allotment resultspublishing, Site for payment of fee, Site for colleges etc.

SANDSAND is web based project initiated by district administrationtowards ensuring good governance in resource conservation,management and sharing. This was the first attempt throughICT from the Government of Kerala side to control the Riverbank erosion and Sand Mafia. The System Aims to eliminateinfluence of middlemen and provide river sand to the actualbeneficiary at a reasonable price. The system also restricts themovement of river sand mining. The project was initiated inThrissur district and replicated to Palakkad, Idukki, Kozhikodeand Kasserkode.


Network Operations Centre (NOC) & Data Centre, with 24 x 7operation support, has been established at NIC Kerala StateCentre for strengthening the network and services to userdepartments. The National Network Backbone has beenenhanced to 2.5 GBPS as a part of the National KnowledgeNetwork. 2 MBPS leased line network has been established in

Kerala which includes 14 NIC District Centres, High Court,NITC, Lakshadweep, 116 Post Offices, 4 Passport Offices, BOI,DGFT, PAO, PQS, VSSC (node of NKN) etc.

NIC Kerala is providing web site development and hostingservices to various Government Departments / Districtadministration on both Linux and WINDOWS platforms. 35websites on Linux and 20 on windows platform are hostedat NIC Kerala Data Center. Services also includeRegistration of domains, uploading facility onhttp://tenders.gov.in portal, state specific contents ofNational portal of India, Publication of 23 results of variousboards and universities.

6.19 LAKSHADWEEP

The Union Territory of Lakshadweep is a group of 36 coralislands and islets of which eleven are inhabited. These Islandslie scattered randomly in the Arabian Sea, about 220 to 420Kms off the Malabar Coast; geographically isolated each islandbehaves almost like a country by itself.

Lack of adequate transport facilities and deficiencies incommunication in these islands pose a major problem for themasses. It takes around eight days during normal season andfifteen days during monsoon to go to the headquarters islandof Kavaratti and avail of important services and return to one'snative island. To virtually integrate these far-flung islands, NICLakshadweep has implemented several e-governanceprojects with focus on delivering services virtually anywhere,as also to usher in transparency, accountability and efficiencyin the extension of public services. Information andcommunication technology has helped digitally integrate thegeographically dispersed islands in respect of severalimportant needs of life.

129


NIC Kerala State Centre

CDAC Building, Keltron House

Vellayambalam

Thiruvananthapuram- 695033

Phone : 0471-2726328




Lakport - Web based Ship Ticket Reservation SystemBeing scattered in the Arabian Sea, the main mode of transportfor the common man in the islands is ship service. Shipping istruly the lifeline of people of Lakshadweep. All the thirteen portoffices of the Administration have been interconnected,extending NICNET's VSAT based communication network.This network has enabled Web-based ship ticket passengerreservation and cargo booking systems. The ship schedules,ship ticket availability, status of ship tickets are now availablethrough internet providing transparency and easy access.Tickets for any ship from "anywhere to anywhere" can bebooked through the authorized booking counters at Kochi,Kozhikode or in any of the islands. SMS services for alerts,availability of seats, ship schedule, ticket status and cancellationof tickets are integrated. Online electronic display boards areinstalled in all the ticket counters providing maximumtransparency in ship ticketing. This system has revolutionizedthe style of living of the islanders as they are able to plan theirjourneys in advance.

Integrated e-Governance Solution to ElectricityDepartmentThis project is a total e-governance solution designed for theDepartment of Electricity, providing for "a digitally integrateddepartment" where all the services to the consumers,employees and business are available online from anywhere.All the offices of the department in the islands and mainland areinterconnected through NICNET-VSAT facilities. Web-enabledwork flow systems have been developed for all the publicactivities of the department, namely electricity consumer

management, energy billing, complaints management,materials management, human resource management etc.

Since every household in every island is electrified, this projecthas created a lot of impact. The dispersed offices of thedepartment in the islands and mainland are 'Virtually' integrated.The Electricity Consumer Services are available at the doorstepof the people. The process of providing service connection hasbecome transparent and structured and is free from humanmanipulations. Centralized management of all the ConsumerServices, Complaint Management, Materials management,Human resource management and centralized accounting &monitoring is possible. There is no need to physically send thereports/documents etc. to Kavaratti from outlying island. Thetime taken for submitting and processing the application isminimized. Monitoring of the availability and movement ofmaterials is possible from anywhere, anytime

Online Medical Inventory (Ever Alert)'Ever-Alert' is an online application system designed, developedand implemented for the Department of Medical and HealthServices to facilitate the process of indent, procurement andmonitoring of availability of medicines in the Hospitals,Community Health Centres and Primary Health Centres acrossall the islands. All the hospitals and other Health Centres areprovided with the dedicated internet connection through VSAT.While considering the health sector, the basic requirements ofmedicines and keeping the stock position of vital medicines arevery important tasks to be carried out to provide health care tothe ordinary citizens of Lakshadweep. Lakshadweep is theonly State/UT in India, where no private hospitals and clinics areavailable. The entire population of Lakshadweep solely

Integrated e-Governance Solution to Electricity Department

http://lakport.nic.in


depends on the services offered by the government ownedhospitals/Medical institutions.

Total Digitalization of Employment ServicesThis project aims at safeguarding objectivity andtransparency in providing employment and in facilitatingdynamic utilization of human resource and bringingemployment exchange services to the very doorsteps of thepeople of Lakshadweep. Employment Exchanges all over thecountry, we know, are infamous for their long and chaoticqueues of desperate job seekers. Timely and systemic onlineregistration from any part of India or abroad, maintenance ofseniority and online sponsoring of names to employers/government departments has been achieved which goes along way in bringing trust between government agencies andthe unemployed persons and the numerous job seekers.Dispersed islands have virtually been integrated and eight'Virtual Employment Exchanges' have started functioning withthe existing manpower and infrastructure. Physical travel bythe user to Kavaratti for registration, renewal and for addingqualifications etc, are now not required resulting in savings ofmoney and time. Details about candidates are updatedinstantly into the live register. Candidates get betteropportunity to check their latest status, verify their details ofregistrations, etc, sitting at home. Centralized management ofthe employment services and centralized accounting &monitoring removes ad-hocism.

e-Permit - Online Permit System UT of Lakshadweep is a restricted area. A valid entry permit isrequired to the Lakshadweep Islands. The permits are issuedfrom the Administration officer, Kochi. The Permit Management

System accepts applications for entry permits and issues thepermit. The accepted applications are given a registrationnumber and the status of permit applications can be viewedthrough internet. The application details along with thephotograph of the applicant are digitized and stored, Furtherprocessing of the application is done at various levels andpermit is issued after due checking by the authorities. Theverifying authorities, The Deputy Collectors/Sub DivisionalOffices in various islands get advance information on thepermits issued. The permits are stored electronically in a centraldatabase and the electronic version of the permit (e-permit) canbe generated at any time from any where.

6.20 MADHYA PRADESH

Madhya Pradesh State Centre (MPSC), of NIC, MadhyaPradesh - "The Cyber Gateway of the State" was setup atBhopal, in the year 1988, to play a catalytic role in promotinginformatics culture and to provide ICT services to governmentdepartments/organization, besides architecting & implementingvarious e-Governance initiatives with the best possibletechnology support for achieving targeted goal of deliveringefficient citizen services to the common public in the State. Tosucceed in this endeavor, NIC implemented State-wide networkof District Centers and sub-offices. Currently, NIC DistrictCenters are operational at all the 50 Districts. NIC has alsocreated special Centers at various important locations, i.e.,State Secretariat (Mantralaya), State Legislative Assembly(Vidhan Sabha), High Court & it's two Benches, CommissionerLand Records, Customs and Passport Office.

In order to achieve automation of Government processes &functions, appropriate backbone ICT infrastructure has beenestablished in the State, which includes, 100Mbps to 2.5Gbpsredundant Internet Backbone, 2Mbps to 34Mbps Leased Line

131

e-permit - Online Permit System


NIC Lakshadweep UT Centre

Secretariat

UT of Lakshadweep

Kavaratti - 682555

Phone: 04896 -262413

E-Mail : [email protected]


connectivity to Districts, High Definition Multipoint VideoConferencing facility in all the Districts, OFC-based connectivitybetween Mantralaya, Vidhan Sabha, Satpura & VindhyachalBhawans, Gigabit-based Local Area Network (LAN) atMantralaya, Geomatics Infrastructure, etc. supported by a teamof highly qualified IT professionals.


Computerisation of MantralayaMadhya Pradesh has 50 Districts, 313 Development Blocks,about 22,000 Panchayats and 55,393 Villages. Mantralaya

(Secretariat), located at Bhopal covers 52 Departmentswhere all the significant decisions regarding the state aretaken and implemented. It is one of the important political andadministrative centers of the state. Madhya Pradesh StateCentre has established its sub center at Mantralaya(Secretariat) to fulfill its computerization needs LAN isestablished & development of number of ICT applications istaken up to meet the functional needs of the Departments.The ICT projects implemented include computerization of theO/o. Hon'ble CM and CS, Departmental Monitoring System,File Movement Monitoring System, Vidhan Sabha QuestionReply Management System, Chief Minister MonitoringProgramme (Performance Management System). Internetfacility is available in all the chambers of the Officers. It is alsoavailable in all the 172 sections. The video conferencingfacility is being regularly used by the Hon'ble Chief Minister,

Chief Secretary, Departmental Secretaries etc for reviewingthe progress of implementation of the projects.

Samadhan Online (Public Grievances Redressal)Samadhan Online Programme is conducted on FirstWednesday of every month. A web site is designed, developedand hosted by NIC through which about 20 to 25 applications,selected carefully and confidentially, are sent to the concernedofficials for submission of report. The report is submitted onlineby the Officials to the Office of Hon'ble Chief Minister. Thesereports are reviewed by the Hon'ble Chief Minister along withthe complainant at 4 PM on that day and the concerned officialsthrough the Video-conferencing facility. All the Department andDistrict Officials are asked to remain in the Office forclarifications, if any. All the Districts are participating in thisprogramme through the Video-conferencing facility set up byNIC whereas the Departmental Secretaries participate fromVideo Conferencing Hall set up at Mantralaya.

As the officials are not sure about the application and the natureof it being taken up, they are always on toes. They constantlyreview the progress of implementation of the welfare schemesbesides paying attention to each of the Grievances. This hasresulted in the increase in the disposal of cases as well asimprovement in its quality. It has also helped in effectiveimplementation of various welfare schemes.

State Education Portal School Education sector is the largest sector in terms ofbeneficiaries, geographical reach, engagement of humanresources and establishments in Madhya Pradesh. The portal

Samadhan Online (Public Grievances Redressal)

Computerisation of Mantralaya


http://educationportal.mp.gov.in leverages ICT for enhancingthe performance of School Education Sector & facilitating aproactive, accountable and transparent governance to meet the

goals of Sarva Shiksha Abhiyaan (SSA), requirements of Rightof Children to Free and Compulsory Education Act, 2009(popularly known as RTE Act) and spirit of RTI Act, 2005 tofacilitate social audit. The portal and its applications influencesmore than 80% of the families and population of the state whosechildren are undergoing education in state and covers everyvillage/habitat located in the remotest corner. This portal hashelped the government in taking appropriate decisions andimproving the overall education scenario in the state.

e-Scholarship Portal This is an online, work flow-based system for streamliningand automation of process related to sanction and disbursal

of various scholarships http://scholarshipportal.mp.nic.in. It isa common platform for beneficiaries and stakeholders for allscholarship and related schemes and services being providedby various departments of Government. It ensures that thedeserving candidates receive scholarship within time andwithout leakages. It provides a comprehensive MIS for theGovernment to facilitate the monitoring of Scholarshipdistribution and analysis of funds required to meet thedemand of scholarship from various districts. It also facilitatesSocial Audit by dissemination of the details of thecollege/school wise beneficiaries' and their detailed profileincluding Caste, Family income, and sanctioned scholarshipamount etc. on the portal.

Rural Road Connectivity to Habitations (i-GeoApproach) Its a enterprise web-based (http://gismp.nic.in/iGeoApproach)G2G solution on SOA architecture. This application serves allthe 50 districts of the state covering around 55,000 villages andall the roads from National Highways to village roads along withother related spatial features (railway, forest, water bodies etc.).Services/ activities covered under this project are

• Conversion of road maps of entire state of M.P. into digitalform & their seamless mosaic.

• Integration of other layers (village locations, railway, majorwater bodies, forest) with road data.

• Integration of attribute data (Census, Core Network (CN-I),PMGSY road progress (PR-I) data etc.).

• Distance computation, zoom/ pan on the screen.

• Generalized Query-based map/report outputs

• E-mail Service facility to send maps/reports.

• Display of profiles (road/villages).

• Updation of attribute data & printing of reports/ thematic maps from remote locations at PIUs.

• Security of data as per Map Restriction policy of GoI.

133

http://educationportal.mp.gov.in

http://scholarshipportal.mp.nic.in


This system is an effective tool for planning rural roadconnectivity to habitations, it helps in better management offacilities and offers scientific approach to rural roads planning/maintenance.

BHU - ABHILEKH Land Records Information SystemBhu-Abhilekh is an ISO Certified G2C and G2G applicationsoftware product for the Office of the Commissioner, LandRecords and Settlement, Department of Revenue to deliverexcellent grass root governance within the domain of LandManagement. It is implemented at tehsil level all over thestate with various features viz., Printouts of ROR/B-1, dataavailability report, data backup and restoration facility, UserRights, Audit Trail, Panch-Sala Khasra, Mutation, Datafreezing after agriculture year-end etc. It supports biometric

authentication, Patwari-Halkawise rights to data entryoperator for data entry/ modification, District/Tehsil/ RI/Halka/ Village and year wise backup facility, faster cropmodification based on selection of crop & group of khasras.Collection of tax and arrears for a village and group ofkhasras with same Bank Challan and facility to print Khasra/Khatauni of diverted land and individual liability are someimportant features.

Web-enabled Questions Monitoring System for VidhanSabha (e-Prashna)e-Prashna is an online Monitoring System for Questions askedby the MLAs in the Vidhan Sabha. Questions are usually of twotypes i.e. Starred and Unstarred. There are certain businessrules for admissibility of these questions. When a question issubmitted by MLA, it is registered and an acknowledgement isprinted and given to MLA. Limitation rules as applicable areincorporated into the system for accepting or rejecting thequestion. If a question is rejected through limitation process thenit is marked as "Vyapgat" and detailed entry is disallowed by the

system, else it is open for detailed entry. After detailed entry, an"Order Copy" is printed and sent to Vidhan Sabha officers forapproval and corrections. Questions are dispatched online to theconcerned departments for a particular house date. All thesecommunications are recorded by the system and note sheets ofcommunications are sent to MLA. After entertaining thedepartment request for change, the questions are re-dispatched.Departments submit the reply online. The automation processhas helped in speeding up of the entire process and made themonitoring easy. It has helped in huge reduction of usage of

Web-enabled Questions Monitoring System for Vidhan Sabha (e-Prashna)

http://gismp.nic.in/iGeoApproach

BHU - ABHILEKH Land Records Information System


stationery. With the availability of digital records the archiving,storing, searching etc has become very easy.

GeoForestGeoForest, is a decision-support system based on ServiceOriented Architecture (SOA) & developed using J2EE front-endwhich has access via intranet/internet(http://gismp.nic.in/GeoForest) for authorized users. EnterpriseGeoDatabase covers entire forest area of M.P. The spatiallayers include Forest Ranges, Compartments with their legalstatus (RF/PF), classification of forest, forest type, site qualityetc. Working circles, felling series & coupes pertaining to aworking plan are also part of Spatial GeoDatabase. Thissystem facilitates forest management towards stock mapping,processing & analysis of forest resource, review & monitoring of

working plan, identification of potential forest planning andmanagement areas & measures to be taken.


Presently, State Internet Data Centre IDC is equipped withmore than 80 state-of-the-art Servers and 25 TB SAN Storage,besides LTO-3 & LTO-4 Backup Library. The IDC services aremade operational to the users 24x7 with more than 99.99%uptime, appropriate backup and satisfactory operationsupport. Web Hosting Services covers the maintenance ofover 585 websites through Madhya Pradesh Portal(http://www.mp.gov.in) to facilitate a greater access to allinterested netizens for promoting G2G/G2B/G2C/G2Einteraction. Email facility has been provided to more than15000 users in the state covering Central Govt./ State

Government and PSUs. About 70 VC studios have been setup

in the State and around 70 VC sessions per month are beingconducted which accounts to highest VC usage by any statein the country.

6.21 MAHARASHTRA

NIC Maharashtra State Centre, Mumbai is assistingGovernment of Maharashtra in major e-governance and officeautomation projects by using latest state of art computersoftware and hardware technology.


Lokayukt Automation System (LAS) LAS is a workflow application for the Office of Lokayuktaand Upa-Lokayukta, Government of Maharashtra. Itenables registration of complaints regarding allegationsand grievances and helps the Lokayukta office inmonitoring & redressal process. It also facilitates inwardof letters/ references related to the complaints andgeneral letters.

135

SAN Storage

http://gismp.nic.in/GeoForest


NIC Madhya Pradesh State Centre

C Wing, Basement, Vindhyanchal Bhawan

Bhopal -462004

Phone : 0755-2551447


Web Site : http://www.mp.nic.in


Food and Civil Supplies Information System(MAHAFOOD)MAHAFOOD (http://mahafood.mumbai.nic.in) is a web-basedapplication which automates the various stages of movement offood grains. The data entered at different locations aresummarized and consolidated to provide an E-governancesolution for effective decision making and monitoring theprogress of monthly allotment, lifting, off take and distribution ofessential commodities under various schemes.

Status Information Management System (SIMNIC)SIMNIC (http://mahasim.nic.in) is a web based applicationwhich acts as a single window for online data collection indynamically created formats from remote field offices ofgovernment departments. It is available in 10 Indian languages.

Indian Administrative Service Personnel InformationSystem (IASPIS)IASPIS is a web-based application which automates thevarious matters related to service book of IAS officers. It isused for generation of executive and civil list and to provide

instant and up-to-date information regarding service matters toall members of service.

Land Records Information System (LRIS)LRIS Computerisation of Land Records, is implemented in alltehsils of Maharashtra. LMIS is used for taking mutations anddistribution of 7/12 extracts to Khatedars and Property CardInformation System is used for taking mutation distribution ofProperty Cards through the City Survey Offices and TalukaInspector of Land Records.

Employment Guarantee Scheme (MAHEGS) MAHEGS http://maha-shettale.gov.in is an application systemto computerize the progress of works under farm ponddevelopment as part of Employment Guarantee Scheme ofGovernment of Maharashtra, which is launched with a viewto provide employment to all unskilled job seekers in the ruralarea.

Certificate Issuing and Monitoring System (CIMS)CIMS is developed for issuing various certificates like SC,ST, Senior citizen etc. issued by the Mumbai City DistrictCollectorate Office. It includes enquiry and searchfacilities.

Court Cases Automation System (CCAS) and AdjournedCases Enquiry System (ACES) CCAS and ACES (http://www.matmumbai.nic.in) aredeveloped for the Office of Chief Presenting Officer,Maharashtra Administrative Tribunal, Mumbai. Thesesystems facilitates query on status of pending cases. bygiving any Case no., hearing date, applicant name anddepartment name.

Indian Administrative Service Personnel Information System (IASPIS)http://mahafood.mumbai.nic.in

http://mahasim.nic.in


Government Receipt Accounting System (GRAS)Government Receipt Accounting System (GRAS) has beenimplemented for Finance Department to facilitate on linepayments of all taxes for state govt. This scheme facilitatesanytime, anywhere payment through net banking and an instanton-line payment receipt is generated once the transaction iscomplete. The system provides for the e-receipt accountingprocess, from accepting e-payment till submission of the receiptaccount to AG. The system also provides for the confirmation ofservices given by the departments to end users.To make thesystem secured various features such as digital signatures; SSLand URL integration with banks are incorporated. The systemhas also been tested by STQC for functionality, security,penetration and performance.

Eight banks Bank of India (BOI), Bank of Baroda (BOB), IndianOverseas Bank (IOB), Industrial Development Bank of India(IDBI), Punjab National Bank (PNB) ,State Bank of India (SBI),

State Bank of Hyderabad (SBH), Union Bank of India(UBI)have being integrated with GRAS. Regional TransportDepartment started accepting new vehicle registration feesusing this system. Dealers could log into this system andprepare the challan required for registering the vehicle. TheGRAS system has being integrated with VAHAN software ofRTO offices.

ARTHWAHINIARTHWAHINI is an Integrated Financial Management Systemfor the Finance Department. It provides for the interoperabilitybetween the multiple stakeholders like the Accountant General,Central Government, Budget Section, Directorate of Accountsand Treasuries, Departments, Treasury Officer, Drawing anddisbursing officer, Virtual Treasury cell, Banks, Pensioner.Fiscal MIS for varying parameters and monitoring tool forprocesses are some of the other features.

6.21.2 ICT Infrastructure and Web Services A Secured Computer & Communication Network and DataCentre for e-Governance having storage capacity of 10Terabyte, provides Website hosting, Internet and Emailservices to Mantralaya and District LAN users. It also providesDialup facility to departments. National Knowledge networkPoP at Mumbai and its connectivity to IIT Mumbai, BARC andTIFR has been set up. Executive VC systems networkimplemented for Chief Secretary office, Director General ofPolice, Chief Post Master General and 35 districts ofMaharashtra. ICT support was provided during visit of USPresident and Videoconference between Mumbai & KanpuraPanchayat in Ajmer District, Rajasthan

137

ARTHWAHINI

http://www.matmumbai.nic.in

http://gras.mahakosh.gov.in


Web services for hosting of website in Govt. data centers atDelhi and Mumbai is provided to more than 100 departments.Maharashtra Publicity directorate, Nuclear Power Corporationand Maharashtra Police website are the prominent onlineapplications running on the NICNET.

6.22 MANIPUR

Manipur, literally meaning "A jeweled land" nestles deep withina lush green corner of North East India. Surrounded by blue hillswith an oval shaped valley at the centre, rich in art and traditionand surcharged with nature's pristine glory, Manipur lies on amelting pot of culture.

NIC was established in the year 1988 in Manipur with theopening of its State Centre at Imphal. In the year 1990, it openedits district offices, 8 in number at that time. Its 9th district centrei.e. Imphal East District was opened in the year 2000. NIC iswidely known for its prompt services in the field of IT. It has beenrendering its services as IT consultant, software developer,infrastructure provider and project implementer. The strength ofNIC lies in its qualified professionals all over the districts.

6.22.1 IT Support and ServicesMonitoring of Non Lapsable Central Pool of Resources(NLCPR) & Special Plan Assistance (SPA) This project was launched to facilitate proper monitoring ofPlanned Schemes of Manipur, improve data exchange betweenvarious department and enable tracking of projects tounderstand the reasons of delay. Special Plan Assistance(SPA) , Non-lapsable Central Pool of Resources (NLCPR),North Eastern Council (NEC) and Border Area DevelopmentProgramme (BADP) are the main plan schemes undertaken byGovernment of Manipur for building major infrastructure to

improve socio-economic conditions. Among this, SPA alonecontributes major share of the schemes followed by NLCPR.NLCPR has been put in operation since September, 2010 andSPA will be made operational by September, 2011.

The project has resulted in 24x7 access to Retained projectslist, DPR Status (Approval/Revision), Project Approval/Sanctionfrom DoNER by concerned Departments. Easy tracking of fundssanctioned from DoNER to FD (GOM) and fund release fromFinance Department , Govt. of Manipur. It has enabled timelysubmission of UC/QPR to Line Departments, easy access toFund Receipt/Release by Line Department, increased reportingfunctions. It is being used by 13 Departments.

Pay Roll ComputerisationThe Education Department, Government of Manipur, is one of thelargest civil department having 12239 employees deployed in 1697offices under 232 DDOs as on 31st Jan 2008. As a part of monthlyroutine work, the DDOs are preparing the respective entitled paybills. The traditional system cannot has a number of loopholes.

The objective was to develop a system for preparing salary billsand other entitlements for all the employees using a centralizeddatabase system. It links details of employees with CPISdatabase (such as basic, pay scale, Grade, DDO, Head ofaccount etc.) and improves the system of pay & allowancedistribution to the employees

The system has enabled proper recording of salary componentsalong with employees' information. Less time is taken for salarypreparation and there is increased transparency in accounting.50 DDOs are using the system.

A Report prepared by Payroll Software


NIC Maharashtra State Centre

11th Floor, New Administrative Building

Mantralaya Madam Cama Road

Mumbai-400032.

Phone : 022-22046934


Website: http://maharashtra.nic.in


VAT Computerisation in Manipur VATSoft is online application software to increase tax collectionand improve the tax administration of the Department of Taxes,Govt. of Manipur. Using this software, dealers can performvarious activities online through the portal by selecting abranch/Zone office. These are e-Registration ,e-Payment, e-Returns, e-Query, e-Refunds, e-Grievances and downloadingstatutory forms

The Department is able to access the VATSoft MIS togenerate number of MIS reports related to dealers/tax. Theofficials can also access various modules like AuditProcessing, Check Post Management etc. VAtSoft has had atremendous impact It has facilitated easy and transparentprocess for payment of taxes, filing of returns and refunds inthe form of e-filing and e-payment, online status tracking ofregistration, transfers, re-registration, collections and refunds,better proximity of dealers and the department's servicesthrough introduction of web, simplified internal processes andonline transactions, less paperwork and improved efficiency,simplified process of vehicle checking and monitoring at allcheck posts, modernization of all check-posts and real timeconnectivity and information availability to the departmentanytime anywhere.

6.23 MEGHALAYA

NIC Meghalaya was first established in 1988 in the basement ofthe Addl. Secretariat building and since that time it has left nostone unturned in rendering various ICT services to the Stateand Central Government offices located in Meghalaya. In theyear 2003, NIC Meghalaya has shifted to its own building in theSecretariat Hill which also houses the IT Department of theState Government for synergizing the activities for thedevelopment of IT in the state. NIC also has its presence in alldistrict headquarters, Block headquarters and some Civil Sub-Divisions. These centres are manned by qualified ITprofessionals and are well connected with state capital and restof the world through high speed VSATs and lease line.


e-Servicese-Services available are issue of Caste Certificate , TribeCertificate, PRC, OBC Certificate, Domicile Certificate,Permission to Hold special events, Sr. Citizen Certificate,addition deletion, modification, transposition in the ElectoralRoll, e-Payment of Trade Taxes. e-Waybill (Taxation Dept). e-Registration, application for job vacancy in Meghalaya PublicService Commission

Computerisation of Treasuries (Treasury NET)Treasury NET is a web-enabled application that takes care of allthe activities and transactions in the District treasury, designedon a 3-tier architecture with PHP on the client-end and DB2 inthe back-end. It has been designed on a role based workflowconcept where the data flows from the lower level (Counter) to

139

e-Registration Module of VATSoft


NIC Manipur State Centre

Room No. 79, Ministers Block

Ground Floor, New Secretariat

Imphal-795001

Phone : 0385 -2461206


e-Services


a higher level(Treasury Officer). TreasuryNET has beenimplemented in all District Treasuries and Sub-Treasuries.

Integrated Financial Management System (IFMS)IFMS is an information system that tracks financialtransactions and summarizes financial information of theState Government of Meghalaya. It is a web basedapplication which hosts the financial Information of variousgovernment departments facilitating effective financialadministration and financial management. The application isalso designed to display various financial reports which arerelated to Drawing & Disbursing Officers (DDOs), Heads ofDepartment (HODs), Administrative departments andFinance department.

Personal Leave Attendance Salary ManagementApplicationPLASMA has been designed to create an employee databaseof all the government employees of Meghalaya for thepreparation of the monthly salaries of the various departments.

It is compliant with the recommendations of the ThirteenthFinance Commission.Pension Automated SystemThrough this system, the monthly pension payment is centrallyprocessed at the Central Pension Cell for the Pensioners of allTreasuries/sub treasuries and the Payment order or scroll issent to SBI Shillong where the amount is credited directly to theaccounts of the pensioners using the core banking facilities.Payment by ECS (Electronic Clearance System) has beensuccessfully implemented for those pensioners who draw theirpension from the Bank of Baroda - Shillong, Upper Shillong andMawdiangdiang Branch.

Budget Information System BIS is a client-server application developed and implemented inthe Finance Department to generate and print the AnnualBudget Documents of the State Government. All documentsrelated to preparation of the state budget have beencomputerized. The budget reports are available in the portal ofthe State Government

Computerisation of Meghalaya Public ServiceCommissionThe application caters to the need of Pre and Post Examinationprocesses of the Meghalaya Public Service Commission andincludes activities like processing of Application Forms,assigning unique Application Code to applicants, retrieval ofeligible candidates from the database, issuing of intimation

http://shillong.nic.in

Computerisation of Treasuries (Treasury NET)

Integrated Financial Management System (IFMS)


letters, admit cards etc.

VAT ComputerisationThis has been implemented since April 2005. It is a web-basedsystem wherein centralized database architecture has beenadopted. A number of online citizen centric services areavailable such as Online Payment of Taxes (e-Payment) ,Online Request for Way-bills (e-Waybills) , Filing of OnlineReturns (e-Returns) , Online Dealer Search, etc.

Energy Billing System (EBS)EBS is a state of the art web application that provides energybilling solutions to MeECL. The EBS is designed over a two tierbased Client Server model and it automates the whole processof the revenue collection in which some of the many concernsinclude: Power Connection & Consumer Management , Billing &Collection, Power Management (Generation & Consumption),Audit Reports. It has been implemented in three Revenue Sub-Divisions across the state.

Hospital Management System (e-Hospitals)e-Hospitals is a solution to manage patients, and provideshealth information to the patients, doctors, nurses, para-medical personnel, professionals, administrators, etc. Thevarious modules in this application are OPD Registration,IPD Registration, Cabin Management, OT Module,Radiology Module, Birth and Death Certificate, WardManagement, Medical Record Management, Laboratory &Clinical activities, Central Cash Counter, MS Module,Rooster Duty Module, Blood Bank Hospital Management

System has been customised and implemented in GaneshDas Hospital, Shillong. Steps have been taken up toimplement the application in other Civil Hospitals across thestate.

Plan Scheme Monitoring SystemThis is a web based application designed and developed for thepurpose of monitoring of various plan schemes executed byvarious government departments. It monitors the status,physical and financial progress of various schemes execute byGovt. departments. Department user will log onto the systemand regularly submit their reports online, this enables thesystem to generate sector wise, department wise, plan wiseconsolidated reports.

Computerisation of Shillong Municipal Board (SMB)Some of the major functions of Shillong Municipality Board havebeen automated as per details given below:

Birth and Death Registration

The application forms are accepted, verified and entered byBirth and Death section Birth Certificates, Death Certificates,Yearly / monthly reports, receipts etc. are generated and printedonline.

Property Assessment and Tax on Property

The software encompasses maintenance of propertyrecords, computation of property taxes under the stipulatedheads (viz. House, Sanitation, Water, Lighting) generationof property bills, generation of demand notices, yearlydemand register etc. Moreover, the software also automatesapportionment and mutation of holdings. Collection of taxesand generation of receipts is also done through thesoftware.

Complaint Monitoring System

The system accepts all types of complaints whereacknowledgement and complaint number is issued for futurequerying. The complaint is then forwarded to concerneddepartment for compliance. Head of the Department can viewthe complaint and monitor its status. The software has theprovision to provide Interactive Voice Recognition Systeminterface.

141

http://mpsc.nic.in/mpsc


Computerisation of Election DepartmentA number of applications have been developed andimplemented for the State Election department such as Photoroll Application, Integration Application, MERIMS , Delimitationof Assembly Constituencies etc. Extensive technical supportis being provided to the State Election department inconducting Election in the State for Parliamentary, LegislativeAssembly and District Councils Election. The applicationscomprise Randomization of Polling Personnel, Randomizationof EVMs, Uploading the Round-wise Election Result in theinternet.

MBOSE Results on the NETThe results of various examinations conducted by theMeghalaya Board of School Education (MBOSE) arepublished on the internet for the benefit of thestudents/citizens residing in the rural areas of the State. Theweb-site is http://megresults.nic.in used to publish theresults. The results included the Result Abstract, Merit List ofthe top ten candidates (General List and Tribal list), List of allthe candidates securing highest marks in each subjects andthe division wise detailed results. A search engine wasdeveloped where the students can get the details of theirresult by typing in their registration no.SMS facility is alsoavailable.

e-Court Project NIC Meghalaya is providing extensive ICT support and servicesto the District court Shillong and High Court Shillong Bench inthe implementation of the e-Court project. A computer centrehas been set up in the premises and all court rooms have beenprovided with a computer to record the proceedings. LAN hasbeen installed and commissioned in the office of the District &Session Judge/ High Court. The Court Information System (CIS)has been implemented. Court cases are entered in the CISsystem and case proceedings are updated from time to time.The departmental website for the office of the District Judge hasbeen launched & the Judgments and Cause list of various courtrooms are published on the internet regularly(http://districtjudgeshillong.gov.in). Video Conference facilityhas been commissioned in the High Court thus enabling theJudges/Officers to participate in any VC meeting with other HighCourts across the country.

CM Engagement Management SystemEngagement management system is being used for managingthe daily engagements of Chief Minister. The dealing Asst atCM office enters the daily engagements based on whichreports are generated and sent to CM and other officers.

CM Special Development Fund Monitoring SystemIt has been developed with an objective to monitor the schemessanctioned by the CM's office for various developmentalprogrammes for a particular financial year. This systemcaptures the data and current status of the schemes at theSecretariat level, Department of Urban Affairs Level, DirectorateLevel and Executive Engineer Level. It also keeps track of theamount of money remaining in the fund. The data available willenable the CM and other authorized user to see the currentstatus and details of the schemes under this fund for a particularfinancial year.


The communication infrastructure consists of a 45 Mbps LeasedLine from BSNL and PGCIL between NIC Meghalaya and INOCCentre at Guwahati. A 2 Mbps Leased Line connects Shillongwith all NIC District HQs. SCPC (DAMA) from BSNL is availablefor Data, Voice and Video-conferencing at all District HQs., CMOffice, NIC State Centre etc. and VSATs are installed at sevenDistrict HQ and Sub-Divisional HQ.

A full-fledged state-of-the-art Data centre operates on 24x7online mode. The capacity of the Storage Area Network (SAN)is 4 Tera Bytes. It includes the SecureNet Servers, Pix firewall,Anti-virus, NAT Servers, etc.National Knwledge Network hasbeen commssioned and connectivity to ICAR, Umiam and NorthEastern Hills University (NEHU) have been established. STM1were installed in all NIC districts hqrs. Secretariat Horse ShoeBuilding, Taxation Building, PHED, DGP's Office and NIC areinterconnected via Optical Fibre Cable. 80 office buildings inand around the city are connected by Wireless/ RadioFrequency links. A wireless LAN of 100 Nodes capacity hasbeen installed in the Yojana Bhavans. Taxation Department,Agriculture Department, Commissioner of Transport, AnimalHusbandry & Veterinary Dept., Directorate of EducationalResearch & Training, ITI, General Post Office, NEC and CensusOperation has been connected using 2 mbps lease line. About


2000 nodes have been connected to the LAN with e-mail andinternet connectivity. Approximately 400 email accounts underNICNET domain have been created for government officialsand departments. Video Conferencing facilities has been set upand commissioned at NIC State Centre, Yojana Bhawan, HighCourt Bench, NEC Secretariat and all District Hqrs..EVCSSystem has also been set up and implemented in the Officechamber of the Chief Secretary.

6.24 MIZORAM

Perching on the high hills of North Eastern corner, Mizoram is astorehouse of natural beauty with its endless variety oflandscape, hilly terrains, meandering streams deep gorges, richwealth of flora and fauna. Flanked by Bangladesh on the westand Myanmar on the east and south, Mizoram occupies animportance strategic position having a long internationalboundary of 722 Kms.

The NIC state centre of Mizoram is housed in the CivilSecretariat and connects all Secretariat buildings and RajBhawan using Optic Fiber Cables, 6 DC offices, Chief MinistersOffice, Post offices and High Court using 2 mbps leased lineand 76 departments by Radio Frequency(RF). Variousdepartments in the district are having Wimax connectivity.


ZORAM Land ComputerisationSerchhip District was selected as a Pilot Project for LandRecords Computerization. Bhumi software is developed byNIC, West Bengal. However, after thorough discussion andsystem study it was found not to be feasible for Mizoram. Assuch the software was freshly developed under the guidanceof NIC, West Bengal. Training for the line department wasconducted by NIC, Serchhip District Unit. The Pilot projectwas inaugurated on 25/05/2007 at Office of the Deputy

Commissioner, Serchhip. At present the software capturesthe workflow of the system. The system has resulted inmaintaining transparency at all levels of work flow. There isenhancement in efficiency resulting in expeditious disposalof pending applications.

e-KIOSKDuring the preparation of the Mizoram Assembly Election 2008,it was observed that the Election staff was kept preoccupied byvoters enquiring about their EPIC details. As such the ElectionOfficer proposed the used of KIOSK machine to help reduceworkload of their staff. Serchhip District is the only one inMizoram to have a KIOSK for citizens where voters can obtainlatest information about the EPIC details as well as location ofpolling booths.

Criminal Investigation Department - Records InformationManagement System (CID - RMS)The Criminal Investigation Department - Special Branch (CID -SB) unit of Mizoram Police has been actively involved inoperation against insurgent, arms smuggling, drugs traffickingetc, in and outside the State and the close monitoring of differentpolitical parties, NGOs, Student Organizations etc. The mainpurpose of the software is to keep track of the activities of thevarious organizations and generate various reports as requiredby the Unit.

Transport Operation (MISTO)The main purpose of this application is to keep data related totransport information. This application specifies requirementsfor the Intranet Based Web Enabled Software Package forTransport Department (Operations). The work value of each

143

For further details, please contact:State Informatics OfficerNIC Meghalaya State CentreSecretariate HillShillong-793001Phone : 0364 - 2225501E Mail : [email protected]

Transport Operation (MISTO)


mechanic and the expenditure or parts repaired of each vehiclecan be calculated automatically and reports can be generated.Inventory control software maintains a database that can beupdated just after the vehicle parts are supplied to the workshopso that the current stock status can be viewed. This MISpackage provides role based login access to the system so thatonly relevant and authenticated information is available.

Inner Line Pass/Permit (ILP)The offline version of ILP, which captures data and issuescomputer generated pass is used in the ILP branch Aizawl atthe DC Office.

Fund Management System (FMS)FMS is a web-based application which is used by DC Office fortheir management of funds including the following operationsviz. entering of data for funds received , approval of fund fromconcerned authority, allotment of funds in various departments,monitoring of fund expenditure.

Commercial Taxes- Mission Mode Programme (CT -MMP)The Department of Commercial tax plays a role in themobilization of the resources of the State Government ofMizoram, In order to meet the increasing requirements of fundsthrough taxation and efficiency of VAT administration theGovernment introduced CT-MMP and Vat-Soft. This hasprovided service to dealers for online registration, e-waybill, e-return, e-payment and has improved the administration of theTaxation Department.

New Land Use Policy Project (NLUP)NLUP is an integrated & comprehensive planning andimplementation of New Land Use Policy to translate into action

the vision of the Government to make "New Mizoram", throughTransformation Development Model This is a G2G projectsupporting the district administration of Saiha district.

Birth and Death Registration System This system facilitates speedier retrieval of Records. Being aWeb based system, the respective office can see all theinformation about the registered births and deaths in District.The system is expandable as new sites can be added. It ismore efficient than the previous manual record keeping.

General Provident Fund Monitoring SystemGPF Account is created for all employees under Govt. ofMizoram. Using this system, credit, debit, withdrawal etc. can beentered, monitored, updated at any time and interest calculationcan be done for selected months DLI can also be calculatedand issued using this system. Annual Report for an individual /Department wise can be generated. This system is also used forissuing annual statement .

6.25 NAGALAND

Nagaland is a vibrant hill state Located in the extreme NorthEastern End of India, bounded by Myanmar in the East; Assamin the West; Arunachal Pradesh and a part of Assam in theNorth with Manipur in the south. It offers rich incomparabletraditional and cultural heritage.

The Government of Nagaland envisions implementing e-governance in the State with a view to enhance transparency,efficiency and provide quality & prompt services to its citizens.National Informatics Centre (NIC) was entrusted to chalk outan Action Plan detailing the existing status, proposedactivities, roles and responsibilities, and implementationmethodology.


NIC Mizoram State Centre

Civil Secretariat, Floor C

Room No 721, Treasury Square

Aizawl -796001

Phone : 0389 - 232 4712


New Land Use Policy Project (NLUP)



Inner Line Computerisation ProgrammeAny person who is not a local inhabitant and desiring to crossthe Inner Line into Nagaland is required to have Inner LinePermit (ILP). ILP Cells were established by the government ofNagaland at all the Deputy Commissioner's Offices andNagaland House located in different parts of the country. AMonitoring Cell was set up in the office of the Commissioner,Kohima where each ILP Cell submit reports pertaining to issueof ILPs and action taken against defaulters on a fortnightlybasis. NIC Kohima developed ILP Management System whichhas been implemented at the eight districts and at NagalandHouse, Kolkata. State administration can effectively monitorILPs issued, renewed, defaulted etc. Revenue earned from ILPregistration and renewal has grown manifold. State authoritiescan get various kinds of reports in required format.

Weather Information System (WIS)The climate of Nagaland varies at short distance which is mainlydue to the terrain features. The department of Soil & WaterConservation is responsible for maintaining and collecting thedaily weather report from its meteorological stations in differentparts of the state at varying altitude. Presently 14 2nd ClassMeteorological Stations are fully functioning including 1 underthe Indian Meteorological Department, with its headquarters atPune. Based on the requirement of the department, a webbased application - Weather Information System was designed,developed by the state centre. The data is fed by thedepartment from 14 Meteorological Stations in different parts ofthe state which can be accessed at http://wisngl.nic.in/genwis/This application collects daily weather data such as rainfall,temperature, relative humidity, wind speed and direction,barometric pressures, etc. and provides this data to useragencies. Climatic data is a major parameter for soilclassification in soil survey, selection of crops and plantsspecies best suited to climatic conditions.

Employment Exchange Computerisation It is a G2C and G2G application providing services pertaining tothe vacancies of the government departments and businessorganization. Employers can search the availability of qualifiedand suitable candidate(s) from the database. The job seekerscan register their name on-line and search the availability of

vacancies in various government departments and otherorganisations. The application is functioning at the RegionalEmployment Exchange, Kohima and District EmploymentExchange, Dimapur.

Tele EducationTele Education facilities were set up at all the Govt. HigherSecondary Schools having Science Stream including KohimaScience College and three private schools in Dimapur.

Village Profile It is a web based searchable comprehensive database onvillage profile available to the citizens through the URLhttp://nagaland.nic.in.

Rural DevelopmentSoftware was developed for monitoring the progress of centrallysponsored schemes. It was implemented for MGNREGA (52Blocks) and BRGF (5 Districts) project. Block BackwardnessIndex for Planning Department required for planning process isalso monitored.

Election SupportNIC Nagaland has been actively involved in giving support tothe election process for the Lok Sabha as well as the LegislativeAssembly.

The randomization software of Polling Officials is successfullyimplemented. Technical support for Online Election Trends andresults for all the districts were provided during the elections.State electoral roll database has been hosted and PhotoElectoral Roll management Systems (ERMS) is in progress.

145

Election Support



NIC Kohima State Unit, located at the Secretariat Building, hasbeen connected to NICNET with 45 Mbps Leased Line.Secretariat LAN with structured OFC backbone supports 350Nodes extending up to the main secretariat building. It also hasa RF connectivity covering 40 State Government Directoratesusing Speed LAN Modems. At the District level, 2 MBPS LeaseLine connects seven districts while the remaining four districtsnamely, Mon, Kiphire, Peren and Longleng are connected byDVB VSAT. 34 MBPS Lease Line for Dimapur, Phek,Tuensang, Mokokchung and Wokha connectivity are underprogress. Wimax connectivity is available at five districts -Kohima, Dimapur, Mokokchung, Wokha and Phek.

The Executive Video Conferencing System (EVCS) at ChiefSecretary Office and DGP Office provides effective audio-visualcommunication. The fourteen Video Conferencing studios in thestate connect all the 11 District Headquarters Nagaland HouseNew Delhi, Chief Minister's Residential office and ChiefInformation Commission Office, Kohima. The MultiConferencing Unit (MCU) installed at State Centre providessmooth and seamless connectivity especially during monthlyreview of various schemes over VC setup.NIC Data Centre atKohima is equipped with 3TB SAN system with three nos. ofBlade Server enclosures having 13 Blade Servers, and 11 Rackservers.

6.26 ODISHA

"ODISHA" comes from the Sanskrit "ODRA DESHA" or "ODRAVISHAY". The Odisha state, which was once a land of Kingsand Kingdoms, now boasts of being rich source of naturalresources. Its people, temple architecture, classical dance,religions, fairs and festivals, unique handlooms and handicrafts,green woodlands, rock caves, charming blue hills have always

attracted historians, tourists and travellers from all over theworld. Its rich history, revolutionary freedom movement,fascinatingly sculptured temples and monuments, tribal lifecharacterized by dance, music, rituals, hunting, gaiety and wildways have become important topics of research for greathistorians and scholars. NIC, Odisha State Centre, has beenplaying a catalytic role in promoting IT culture for effectivegovernance at the State and District levels.


Odisha Health Workforce Information System (OHWIS)OHWIS is a web enabled system to monitor and manage theHuman Resource of the Health Department through anintegrated application to achieve optimum utilization of theresources for health. The system facilitates processes entry ofDoctor Information, updation of detailed profile information,Transfer/ Cancellations, archival of retired doctor's information,generation of various reports for a comprehensive view of thedoctors placed in the districts.

Teachers Provident Fund Accounting SystemIt is for the Office of the Controller of Accounts and mainly dealswith preparation of Ledger Cards and Account Slips for all theemployees under the State Govt. Aided Educational Institutions.The system has been provided with different modules forvarious operations like data entry for monthly TreasurySchedules along with Challans and Vouchers, Entry of OpeningBalance, Compilation of Treasury Schedules along withChallans and Vouchers, Check List for Treasury Schedulesalong with Challans and Vouchers, Broadsheet generation, etc.

Supplementary Budget Information SystemThis system has been implemented to compile and process thesupplementary budget estimates of the state. This system takesDemand Schedules comprising amount demanded,adjustments and surrenders from different demands, savingswithin the grant and reasons for additional demand as inputsand generates detail supplementary budget reports and moverlist as outputs.

Letter of Credit Monitoring SystemThis system has been implemented to establish the control onissue and utilization of letter of credit and to closely monitor the


NIC Nagaland State Centre

3rd Floor, Central Block

New Secretariat Complex

Kohima-797004

Phone: 0370 -2270022



scheme wise and plan wise LC position and to make theaccounting easier. This system prepares reports showing theBudget Provision, LC Due, Cut in LC, Supplementary effects onLC, DGS & D Deductions, Improvement over previous year, Netentitlement and LC position as on date. It also automaticallygenerates the LC authorization forms and department wisemonthly statements. This system has been extended toaccommodate the DDOs(DRDAs) wise LC distribution.

Standardisation of District Portal with Web CMSPresently most of the Districts are having websites, which areyet to be built on a uniform structure to address the real citizen

centric requirements. So a standardized district portalframework across the country is put in place, which is citizencentric, disseminates information about district and sub-districtlevel. It acts as a single window platform for all categories ofinformation satisfying G2C, G2B, G2E and G2G services. Thestandardization of district portal initiative is based on the contentarchitecture of the National Portal of India (india.gov.in), amission mode project under the National e-Governance Plan(NeGP).

Centralized Grievance Redress and Monitoring System e-ABHIJOGAe-ABHIJOGA (www.cmgcorissa.gov.in) is a GrievanceRedressal Portal in the Grievance Cell of Hon'ble CM. It

primarily aims at submission of grievances by the aggrievedcitizens from anywhere and anytime (24x7) basis forcommunication with the nodal Public Grievance officersresulting in the speedy redress of their grievances. e-Abhijogafacilitates Online lodging of grievances by citizens to theCMO/Departments which can be linked to their official Web site.The system generates unique registration number upon theonline submission of grievances.

Online Payment through Payment GatewayThis software https://ws.ori.nic.in/epayment offers devotees theopportunity to serve the LORD by contributing generouslytowards expenses for the RAJ-BHOGA (KOTHA-BHOGA) andat the same time creating a permanent and adequate financialbase for Shri Jagannath Temple at Puri.

Automation of Dr. Abhin Chandra Homeopathic MedicalCollege & HospitalThe application software includes two modules, one for thehospital and the other for the College. The Hospital moduleincludes Patient Registration, OPD/Prescription, Lab Test,Medicine Stock/Dispensing, IPD, User Fee and Collegemodule manages Admission, Accounts, Gen. Store,Library.

Chief Minister's Relief Fund (e-CMRF)It is meant to distribute relief measures to the distressed. It wascreated in the year 1954 to provide immediate relief to thepeople of Odisha affected by the major natural calamities likeflood, drought, fire accident etc, and it also provides the financial

147

Dashboard view of e-CMRF system

http://ordistricts.nic.in


assistance to the needy individuals for their treatment of majordiseases. This fund depends upon budgetary allocationprovided by the Government of Odisha and Voluntary donationreceived from the general people and several organizationsrelated to social responsibility.

Scheme Monitoring System for ST & SC DevelopmentDepartment (Tribal Soft)The purpose of this project is to computerize & monitorvarious schemes being implemented by the ST & SCDevelopment, Minorities & Backward Classes WelfareDepartment.

Energy SoftEnergy Soft has been developed for the Department of Energy,Govt. of Odisha to automate the issuance of Licenses toContractors, Workmen, Supervisors, etc.; monitor the collectionof Electricity Duty; status of rural electrification of villages /habitats selected under Biju Gram Jyoti Yojana (BGJY);monitor status of equipments / requests received for testing atSTL office & generating test reports and maintain databases ofdesignated consumers, Energy Managers / Auditors,Designated Buildings, Energy Intensive Industries, Energy AuditFirms, etc.

e-Municipalitye-Municipality is having ten web enabled modules comprisingCitizen Centric Grievance Redressal Monitoring System, KalyanMandap Reservation System, Marriage Registration, BirthRegistration, Death Registration, Holding Tax Monitoring

System, License Monitoring System, Old age Pension,Employee Provident Fund Monitoring System, Urban BPL arepluggable to Citizen Service Centres through the use of SOAand XML Web Services.

Performance Appraisal Report (PAR) Maintenance &Monitoring System The objective of this system is to keep record of all informationrelating to Performance Appraisal Report (PAR) of StateGovternment Officers and staffs in their respective departmentsand of All India Services Officers working in the State andmonitor the tracking of PARs at all stages in order to avoid adelay in submission or any un-toward mishaps and timelypreparation of the assessment sheet for the purpose ofDPC/Time Bound advancement scale.

MIS on MPR under ICDS SchemeThe main features of this project are to develop database toaccommodate information for different ICDS activities frommonthly progress report of different ICDS projects of Odishaand to generate different query based modules, reports forbetter analysis. This consists of data entry forms, QueryGeneration and Report Generation features.

Tehsil Land Records Application (Bhulekh)Bhulekh includes Mutation Module has been developed byNIC, Odisha State Unit. The different modules of Bhulekhare (i) ROR/Certified Copy module, (ii) Mutation, (iii) Query(iv) Reports. The ROR module includes issue of RORCertified Copy, Plot Index and Chumbak Khatiyan. Themutation module includes mutation data entry and updationand Record Correction along with detailed history report.Query module includes generalized and specific query.Reports cover issue of various miscellaneous certificates.

Water Billing Payment SystemThe water tariff billing and payment system is being developedfor the six major towns of Odisha. Besides generation andprint facility of monthly bills, the system also handles userpayments, tariff policy, consumer information andadjustments. Work flow concept is used to segregate theprocess sub tasks, defines roles and responsibilities for eachemployee, and allows for effective segregation of data through

Tribal Soft


uniform location codes, jurisdiction and organizationalhierarchy.

6.27 PUDUCHERRY

Away from the hustle and bustle of big city, Puducherry is aquiet little town on the southern coast. The unmistakable Frenchconnection, the tree lined boulevards, the quaint colonialheritage buildings, the spiritual scene, the endless stretches ofunspoilt virgin beaches, backwater, a surprising choice ofrestaurants serving a melange of cuisines, provide a heady mixthat draw travellers from near and far.

The Union Territory of Puducherry comprises of four coastalregions viz.- Puducherry, Karaikal, Mahe and Yanam.Puducherry and Karaikal are situated on the East Coasts inTamil Nadu, Yanam in Andhra Pradesh and Mahe on the WestCoast in Kerala. The NIC Puducherry State Unit comprises offour regional centres located at these coastal regions. It hasbeen offering a large number of IT support services to thegovernment departments.

6.27.1 IT and Support Services

Puducherry VAT Processing SystemVAT Soft is an online, user-friendly system developed to caterto the back office workflow needs and to the onlineservice delivery. This application, developed by NICKarnataka has been customized to suit the local requirements.It has been incorporated with numerous business rulesdefined in the Puducherry VAT Act and Rules. It has thefunctionalities for Returns Processing, e-Payment of SalesTax, Registration Processing, Statutory Forms, StatutoryForms Cancellation, Statutory Forms Submission,Acknowledgement, MIS reports, Audit SelectionAssignment Processing, Inspection Processing, PenaltyCollection, etc.

VAT Soft system has helped in improving the taxadministration and tax collection activities of the Department.Automation of the VAT related activities has reduced themechanical and clerical work for preparation of various reportsand registers, generation of reports and notices to defaulters,missing payments, short payments and monitoring the taxcollection, etc. VAT Soft has 150 Department Users and morethan 10,000 dealers.

ICT for Civil SuppliesThe Ration cards of Puducherry UT are digitized and the issueof PDS commodities are monitored through web enabledsystem. All the ration cards are available on net. The rationcard data is handed over to a System Integrator for verifyingand capturing biometric and photo data for the issue of smartcards. ,36,000 cards including member details areavailable online. The complete PDS chain comprisingallocation, distribution and consumption are updated in anonline system.

Finance Portal of Govt. of PuducherryThe Finance outlay and expenditure are monitored onlinewith the help of this portal. By linking treasuries withBudget and Planning, sectoral/scheme/department wiseoutlay versus expenditure are seen online. Also, Letter OnCredit (LOC) projects like PWD and Port are updating thedata directly in the portal. As the portal is online, theGovernment can ascertain the performance of expendituresat any instant. The reports are presented in plan review

149


NIC Odisha State Centre

Unit IV, Sachivalaya Marg

Bhubaneshwar-751001

Phone : 0674-2508438

E Mail: [email protected]

http://gst.puducherry.gov.in


meetings. Around 100 Graphs, 25 reports are generated fromthe system.

Modernisation of PrisonsThe Roster Management system for randomizing the locationsfor Warders is generated from the system. A visitormanagement system is also developed to capture thevisitors information with photograph. A web enabled Prisoner'sMonitoring system to capture the details of inmates is alsoimplemented. A VC setup is created to connect the courts andthe prisons to avoid the movements of prisoners for producingto remand extension. The Prisoner details are made available inthe digitized form. The visitors are monitored through a system.

Birth & Death Information System (BDIS)BDIS software help the local bodies to register the births anddeaths in the respective commune panchayats /municipalities.The certificates are issued across the counter. The MIS relatedreports are generated through the system. The users arePuducherry Municipality and 5 Commune Panchayats.

Property/House Tax Assessment and Collection DetailsMonitoring SystemThis system is a web enabled online system for computing theproperty assessment and disseminating the propertyassessment particulars, demand details and tax paymentparticulars to the public. Also, the department can see thedemand, collection and balance till date for a Municipality /Commune panchayat is automated for a drilldown analysis up

to an individual assessment. The computerized receipt ofpayment is issued to the public. It has reduced the manualpreparation and compilation time drastically and brought thetransparency in the demand generation and tax collectionprocess.

Web Based Old Age Pension PaymentThis is a web enabled online system for maintaining thepayment particulars of Old Age/Widow and Destitute Pensionfor Women and Child Department. It facilitates the onlineinformation about the pensioners detail, payment details andother stoppage details to the pensioners. It has reduced themanual entry time drastically and brought in transparency in thepension payment process.

Online Centralized Pay Roll SystemIt is a role based Pay roll Accounting System for 600 DDOs.It facilitates the online Payroll process, pay bills, schedulespreparation for bill clerks of a department. Aquittance and Payslips are prepared by Cashiers taking outside recoveries intoaccount. It also has functionalities for DA Arrear Processing,Bonus Processing, IT Calculation and related reports etc.Individual employee can see their personal, GPF and payparticulars through net. It supports Electronic Clearance System(ECS) for payment of individual salary It has reduced the paybill processing time drastically and brought transparency in thepayroll process 600 + DDOs are using the system from Pondy,Karaikal , Mahe and Yanam.

Assembly Elections It is a web enabled online system for collecting the employeedetails from all government departments, RandomizationProcess of polling personnel allocation as well as EVM, andcompleted the Prepoll activities. It is also collecting Pollingparticulars booth wise from all RO offices to integrate the datafor consolidation of Poll percentage in each constituency. Thesystem helps in the collection and dissemination of time wisevotes polled, booth wise votes polled, constituency wise andregion wise voting turn out. Also, during counting of votes, theROs are provided with system to feed the booth wise votessecured by each candidate. On consolidation, the result isdisseminated round wise, constituency wise and party wisepositions. Through this system, people were able to get the

Finance Portal of Govt. of Puducherry


round wise lead positions, party wise tally and results includingthe outlying regions Karaikal, Mahe and Yanam..

Rajiv Gandhi Social Security Scheme (RGSS)A computerized system for automating this national schemewhich provides all the necessary queries and reports onthe financial assistance to Below Poverty Line family membersin the event of their natural and unnatural death, partial orpermanent disability due to accident. All the MIS related reportsand acknowledgment slips are generated through the system.

Centralized Admission of HSC Course in EducationDepartment (CENTAC)A centralized admission process of Higher Secondary Coursebased on the marks obtained in 10th Std. in GovernmentHigher Secondary Schools, Puducherry. The allotment ofstudents in each School is as per the allocation and availabilityof seats and also as per the students merit in each category andSpecial Categories There are around 32 different courses in 37schools. Through this software counseling was done for around5000 students in about 2 weeks time.

Comprehensive Recruitment Software for Govt. ofPuducherrySoftware developed for pre and post examination processes.Using the software with minimum modifications required to eachrecruitment process based on the selection criteria. A web sitehas been designed to publish the results to bring transparencyin the examination process.

Integrated Property Registration Information System e-Pathirame-Pathiram is a state of the art complete workflow automatedsystem covering the entire registration process at the SubRegistrar offices. The system provides transparent valuationwith respect to property registered which results in accuratecalculation of stamp duty and registration fees to be paid to theGovernment. The system also has inbuilt photo capturing andfinger print capturing of the executants and claimants. Theregistered documents are scanned and archived using ascanning and archival system. A website is also available forgetting the GLR values. The system has eliminated thecomplete manual process of writing of index registers and

maintenance of copies of the documents registered in volumes.Once the document is regularized by allotting a documentregistration number, the details are immediately available forEncumbrance search.

6.28 PUNJAB

Established in 1988, Punjab State Centre of NationalInformatics Centre (NIC-Punjab) has been instrumental inbringing ICT culture in Punjab government. With a focus onbuilding IT interfaces to facilitate citizen-friendly and transparentgovernment, NIC has made significant contributions inimproving service delivery in a number of departments includingRevenue, District administration, Rural Development, Finance,Agriculture, Employment, Elections, Social Welfare, Food &Civil Supplies, Courts etc.

eProcurement, Technical Education, Counseling andSUWIDHA are our latest initiatives which have revolutionizedthe way government provides services to its customers. Servicecounters have been established across the state at district andsub-district level promising and providing committed servicedelivery. NIC Punjab has also embraced Mobile technology toreach the masses.


Web Based Counseling Web Based Counseling for Punjab State Technical EducationBoard and Punjab Technical University: First of its kind in thestate of Punjab, Web-based online Off-Campus Counseling forPSBTE has been implemented for the admissions in all theDiploma courses in Engineering, Lateral Entry (LEET) toEngineering and Pharmacy streams in about 100 institutesacross the state and Chandigarh (UT). It has also beenimplemented for admissions to all the B. Tech/B. PharmacyDegree courses in more than 80 colleges all over the state of 4

151


NIC Puducherry UT Centre

4th Floor, Chief Secretariat

Puducherry - 605 001

Tel. : 0413 - 2336675



Universities viz. (Punjab Technical University, Guru Nanak DevUniversity, Punjabi University, Punjab Agriculture University)under Punjab Technical University (PTU). Implementation ofweb-based counseling has provided transparency inadmissions and seat allotment process. It has minimized travelburden and also inconvenience on part of the students andparents. The system has helped the students in making betterchoices of streams conveniently and has provided fair chance ofallotment to eligible candidates.

Single User-friendly Window Disposal Help-Line forApplicants (SUWIDHA) SUWIDHA is built to provide the convenience to the citizen bycapturing the input at a single point, defining a specified deliverydate depending upon the type of service, accepting cash at thecounter itself and delivering district administration services tothe citizens from the same counters. It ensures timely deliverywithout any need to interact with the concerned branch.SUWIDHA has been implemented in all the districts of Punjab.Online status of the applications submitted on SUWIDHACounters in the districts is available on SUWIDHA website(http://suwidha.nic.in). It has been replicated at all district andSDM offices of Punjab. SUWIDHA has provided single-windowaccess for all applications pertaining to different jobs of DCoffice. It has reduced delays and pre-defined the delivery timefor every job. Citizens are able to check their application statusonline. SUWIDHA has provided a friendly, affordable, speedierand efficient interface between the government and public. Ithas brought in greater transparency, efficiency, objectivity,accountability and speed.

Property Registration Information System Module(PRISM)PRISM automates all major activities of Sub-Registrar officeand covers deeds of Sale, Mortgage, Will, Adoption, SPA, GPA,Exchange, Pattanama/ Lease, Tatima, Cancellation ofSPA/GPA/Will total 27 deeds etc. Major features include tokenissuance, online capturing, storage, printing of photographs onstamp paper, valuation of property, scanning of deeddocuments online/offline, on the spot registration, issuance ofmutation notice as Parchayadast, finalization & pendency checkof deeds by SRO, single window service etc. It has beenimplemented in all 153 SRO offices in Punjab. PRISM is ISOcertified product.

Integrated Treasuries Information System of Punjab(iTISP )iTISP is an online system developed for automation of districttreasuries in Punjab. Salient features of TISP are verificationof messenger and DDO by photograph and signature, onlinesystem, computerized cheque printing, linkage with budget,AG accounts and bank, tight security, Web enabled etc.Payments, receipts, pension, LOC, stamp etc are included. Ithas been implemented at all the District Treasuries and allSub-Treasuries of the state. All sub-treasuries and treasurieshave been linked to the state HQ. iTISP provides fiscalmanagement and control by providing a transparent andaccountable system of financial transactions resulting inefficiency and cost saving for government. It preventsexpenditure beyond budget allocation. It provides decisionsupport for senior government officers.

Permit and National Permit PortalPermits software computerizes all the tasks related to NationalPermit, Stage Carriage Permit and Contract Carriage Permit. Ithas facility for payment of Composite Fee for National Permitthereby allowing the transporter to operate his vehiclethroughout India.

National Permit Portal has facility for online acceptance ofcomposite fee through net banking as well as through e-challan generated from the portal. It is being used in all 4Regional Transport Authorities for issuance of NationalPermits.

http://suwidha.nic.in


Monitoring of Election System through SMS (MESS)MESS is web based application software for Department ofElections, Punjab. The application is aimed at capturing a setof fixed events for all the Polling Stations of an AssemblyConstituencies through SMS by the authorized mobilenumbers from respective Polling stations (in this case PROs)in a prescribed format and to update the database for onlinemonitoring reports on CEO's website. The software has theprovision for entering data through web-entry also. Web-entry is only allowed to authorized users like ROs / AROs ofthe assembly segments. With the implementation of thesoftware the administration has been able to monitor theelection process on the polling day. Different events arerecorded on the polling day so as to ensure a proper conductof polling process.

Integrated Scheme Monitoring System (ISMS) forDepartment of Water Supply and Sanitation (DWSS)Integrated Scheme Monitoring System (ISMS) is a web basedsystem for 5 operational levels (viz. Head Office, Zone, Circle,Division and Sub-Division offices) of DWWS. It is extremelyimportant for effective planning, monitoring andimplementation of various activities/schemes of thedepartment and easy availability of data to all the concernedagencies like World Bank, NABARD etc. The current systemincludes Scheme and Program Management System,Contractor and Supplier Information System, Material andStore management System, Personnel & Payroll InformationSystem, Finance and Works Accounting System, ResourceManagement System, Water Quality Management Systemand Equipment Information System along with dashboard forhigher authorities. Protection from unauthorized users isprovided through delegation of privileges as and whererequired. ISMS facilitates monitoring of overall progress(Physical and Financial) of Rural Water Supply schemes atdifferent levels. It also helps the decision makers to finalize afuture plan for left out rural population to provide them gooddrinking water and sanitation facility.

Affidavit Issuance System (AIS)AIS provides easy access to the administration for attestation ofaffidavit of any kind by paying nominal fees. The photograph ofthe deponent is captured in person on the spot along with

purpose of affidavit along with other relevant details. Widelyappreciated by the citizens, media and administrators, AIS hasbeen replicated at all the districts and Tehsils with service overmultiple counters.

District Information System for Elections (DISE)DISE is randomization software for Election Department. Ithandles the functionalities like formation of polling parties,counting parties, EVM (Electronic Voting Machine)randomization for Lok Sabha/ Assembly Elections in a randomway, election orders for individual polling parties, micro observerparties and EVM orders, Constituency wise distribution ofemployees, department wise, sub department wise orders,attendance sheets, Election Duty Certificate, issue of ID Card,various types of checklist reports for various constituencies andmarking of absentees, cancellation and absentees, cancellationreports as per Election Commission of India ECI guidelines. Ithas helped the administration to deploy personnel on pollingduty, micro observers and counting staff randomly as per theguidelines issued by ECI. The software enables theadministration to keep track of employees deployed on thepolling duty.

153

Affidavit Issuance System (AIS) counters at Ludhiana


NIC Punjab State Centre

Room No. 109, Ground Floor

Punjab Mini Secretariat, Sector 9

Chandigarh -160009

Phone : 0172-2745776



6.29 RAJASTHAN

Colorful Rajasthan is a fairy tale of majestic palaces, fortresses,cities, and buzzing bazaars with the confluence of history,chivalry, romance, rugged natural beauty, art, crafts and culture.With this rich historical and cultural background, NIC in the statehad taken off in 1988 has started showing its true colors. Todaywith the efforts of team NIC the state of Rajasthan is surgingahead as a leader in e-Governance and ICT developmentscovering a wide gamut of applications. NIC Rajasthan in closecoordination with the state government agencies hasundertaken various ICT projects efficiently and effectively.


Rural Connectivity (GPNIC) for Panchayats hadconceptualized by Government of India as a pilot programmefor connecting rural India with high speed fiber backbonedirectly up to Panchayats. Riding on fibre backbone, webbased GPNIC software has been designed, developed andimplemented for panchayats in Srinagar Block in Ajmerdistrict to facilitate Panchayat office in accessing variousonline services in simplistic manner. BSNL provided opticalfiber based connectivity at ten panchayat offices which wasthen extended to other government offices, schools,

hospitals with the help of wireless system. The villages forthe first time held videoconferencing with governmentofficials from their own native place. So impressed was theUS delegation seeing people use this system that USpresident decided to have a peek into the future of India on7th Nov 2010.

Integrated Financial Management System (IFMS)IFMS is a web based system for complete government financialaccounting. It includes budget planning, estimates preparation,distribution / allocation, fund management, treasury functionsetc. The budget was prepared using the IFMS. IFMS consistsof Budget Preparation, Budget Distribution, Online Treasuries.It has been initiated with the concept of 'Any-Where-Treasury'.A robust network has been set up to connect all treasuries, subtreasuries to web based IFMS portal. IFMS aims to take care ofmajority of the common requirements maintaining uniformity ofprocedures, adopting the best practices and networking of allthe offices i.e. Finance Department, Directorate of Treasuries &Accounts, Pension Department, all treasuries and subtreasuries. It will also address issues related to interoperabilitybetween G2G, G2C and G2B. Presently all 39 treasuries and221 sub treasuries are using this online application with thefacility for the banks to upload the daily scroll.

Online Answering Information System (OASYS)OASYS was a natural culmination of the long association of NICwith Legislative Assembly and all the departments of RajasthanGovernment to facilitate faster & secure communicationpertaining to assembly questions. All answers received throughthe system are also accessible through the web portal ofLegislative Assembly immediately after the Question Hour. Thedetailed replies can instantly be viewed by media or any citizen.It is first such application ever deployed by any legislative bodyin India. This is an eco-friendly solution as it results in savings ofmore than 10 million paper sheets every year.

SUGAMSUGAM is a web based Single Window Service Delivery

Launching of e-Sugam in Jaipur

VC session at Kanpura (Ajmer district)


system, currently used in 750 offices is an effective toolfor grievance redressal for citizens. It has a multilevelimplementation including all 33 district Collectorates andall the 247 Tehsil offices of Rajasthan. The systemfacilitates timely delivery of various citizen services suchas Issuance of Bonafide Resident certificate, CasteCertificate etc. About different 40 services are beingextended through this system. The system is now beingextended to CSC/E-Mitra nodes with a digital signaturefacility.

Pregnancy, Child Tracking and Health ServicesManagement System (PCTS)A web based online system has been developed forMedical, Health and Family Welfare department, forimproving its services right up to Health Sub centre.The system is extremely useful in ensuring betterhealth for women, minimizing maternal mortality, neonatal mortality and in tracing areas with decreasing sexratio at birth. It is also useful in monitoring functioningof all health institutions across the state numberingmore than 13,000. Presently it has 23.5 lakhsbeneficiary records and is operational from more than500 locations across the state. Swasthya SandeshSewa has been linked to the PCTS, which is reminderservice for the parents for vaccination of their childrenand also to the Service Providers (ANM). The systemalso helps in ensuring adequate medicine and vaccinestocks at every health facility.

Sarva Shikshan Abhiyan (RAJSSA) Portal RAJSSA is a comprehensive online system for the surveymonitoring and to collect booth wise summery data. RajasthanCouncil of Elementary Education undertook the project of CTS(Child Tracking Survey) along with NIC Rajasthan in 2010. Asa massive exercise, village/habitat level details of each childwere surveyed. The data was captured through the ICRtechnology. In and out school children counts were publishedin the public domain within 10 days of completion of the CTSsurvey. A total of 1210917 children were found as Out ofSchool Children in the state. Rajasthan is now amongst thefew states which is providing the village/habitat wise VillageEducation Register in the public domain.

Patient Management for Chief Minister's BPL JeevanRaksha KoshIt is a web based on-line application, intended to facilitate freemedical treatment to poor patients in any Government healthfacility at state, district or sub district level. The system extendsright up to the CHC's and PHC's and is part of HEALING whichis a comprehensive e-governance tool for the department.Presently the system is being accessed by more than 550hospital facilities spread all over the state. Forty lakhs patientrecords are available online.

Pre Teachers Entrance Test CounselingMinimizes the travel burden on counselees and provides bettertransparency in the system. About 1.25 lakhs candidatesparticipate in the counseling process to take admissions forabout 90000 seats available in 790 colleges every year. Onewebsite is the candidate site, to get all required information andfill his/her choices. Other is the intra site, where concernedinstitutes may see their list of allotted candidates and provideonline reporting.

Online BPL CensusIt is one of the massive database creation exercises where eachof the rural household has been surveyed and micro detailswere captured including attributes about each and every familymember. For the first time the OMR/OCR sheets were used inthe BPL census survey conducted in 2002. NIC State unit sincebeginning helped the department in formulating tenderdocuments for the data capturing work. NIC State unit hasextended support in validation of the data and necessaryapplication has been built to provide various analytical reportson interim and final data. There has been wide usage of the databy various departments and agencies for upliftment of the poor.The data reflects current BPL position tracked till the villagelevel. This data is used by Rural Development department,Department of Food, Education, Medical and Health, LIC, WorldBank, ICICI bank, IL & FS in formulating and monitoringimportant schemes.

Integrated Workflow based System for Public HealthEngineering Department (PHED)PHED is used for planning and monitoring activities andresources including materials, manpower, projects and finance.

155


This is accessed from more than 240 offices of PHED of thestate. The system covers 151 Divisions, 43 Circle Offices, 13Region Offices, 33 Water Quality Labs & the PHED HQ. Data iscaptured into the system from all divisions, circle offices, regionoffices and water quality labs etc. Annual funds of around 1000crore are being managed through this system and worksaccount are generated since 2007. Work Flow based MaterialsManagement System links all the material stores of PHED.Projects and Works Management Systems allowscomprehensive monitoring of projects for physical & financialprogress. Personnel Information System provides servicerecords online for all the employees. Other modules includeWater Quality Monitoring, Audit Para Monitoring, Schemes &Assets Management, Tender Management and DocumentsManagement.

Wider Perspective and New Horizons of Erstwhile LRC(APNAKHATA)APNAKHATA has major components like Land Records,Digitization of Khasra Maps, Settlement Survey, Registration &Stamps and Integration of processes. As it has beenimplemented in the Rajasthan state in a systematized andorganized manner, it has proven to be one of the most popularservices to citizens.

Rajasthan State Pollution Control Board (RSPCB)RSPCB is beneficial to the Government, Central PollutionControl Board, RSPCB itself, Industries and the IndianCommunity by providing correct and authentic onlineInformation. The project scope was to develop, deliver,install and implement automated application systems for thevarious sections in the department to fulfill the need ofreliable, auto-responsive, paperless and cost effectivecomputer based transparent system for informationcompilation, dissemination and sharing throughout thedepartment and the customers.

Rajasthan High Court Computerisation ProjectIt is a comprehensive Judicial Software System has beendeveloped which caters to all Judicial activities viz., Case Filing,Paper Filing (Power, Reply etc), Reporting of Lower Court, andFIR details, Classification, Scrutiny, Bail Trapping, Registration,Peshi, Track the Peshi Date of a case, Cause list, track the

cause listing details of a case with item no, date and court no.,Disposal, Consign to Record Room, Comprehensive MISReport Generation.

Computerisation of Police Department This software is supported by a web based PersonnelInformation System (PIS). A database containing nearly65,000 records pertaining to general information, personneldetails, educational qualification, nominations details,postings, awards, rewards, punishments, trainings for theofficials & officers of the Police Department is beingmaintained in the application.

Mid Day Meal Monitoring System (MDM)MDM has been developed and deployed to monitor the grants,transfer and distribution of funds and grains from Govt. of Indiato the districts, blocks and schools, progress and utilization.MDM system provides online status of the monthly progress ofthe program. Monthly entry of records from each school is doneat the block level.

6.30 SIKKIM

Sikkim is sheer magic. This is not just the most beautiful placein the world but cleanest and safest too. If once the charms ofthe State were limited to mists, mountains and colourfulbutterflies, they are now complimented by tangible developmentand progress.

The Government of Sikkim is aware of the transformationalchanges of IT technology and would like to harness itscapabilities for the welfare of the state by having up to datecitizen services, ensuring greater accountability through e-governance and also promote IT investments in the state. NICSikkim has been instrumental in this endeavour of the state andhas provided IT support in various sectors.

For further details, please contact:State Informatics OfficerNIC Rajasthan State CentreRoom No. 8318, N.W. Block, Secretariat Jaipur-302005 Phone : 141-2227992E Mail : [email protected]



Online Registration and Certificates Handling, Issuanceand Delivery (ORCHID)'ORCHID' is capable of processing all kinds of certificates e.g.

OBC/MBC, SC/ST, Birth/Death, Employment and register alltypes of properties online and issue certificate of registration. Itis a complete work-flow automation with re-engineering of fewsteps in the web-based technology with Finger-Print enabledaccess system. The system facilitates entry of applicationsreceived for registration or certificate, Generation and printing ofacknowledgement, spot verification request, Capturingphotographs and fingerprints of applicants etc. It generatesvarious MIS reports. Application is implemented in Gangtokdistrict.

GPF Online Payment system General Provident Fund cell in Sikkim is located in Gangtok.Earlier all the employees had to correspond to GPF cell inGangtok for the withdrawal of their GPF amount. The chequewas issued only by GPF cell Gangtok for all the employees ofthe state. This was causing delay in processing and paymentsof the GPF withdrawal. Hence decentralization of GPF cell wasconceived to facilitate payments in districts so that theharassment and delay in payments could be avoided. GPFonline payment system is web-based application to facilitate theGPF payment to employees in the district. Changes have beenmade in existing Pay and Accounts software so that the GPFcheques could be issued at districts. Employees can view theirGPF details at intrasikkim.nic.in..This system has enabled fastand efficient redressal of payments and increasedtransparency.

VAT Computerisation Vat computerization in Sikkim started in April 2005 and thecustomization was done on Vat software used in West Bengal.The software is web based and back end is oracle 9i . Variousmodules such as registration, endorsement, waybill, return,TDS are complete for entry, modification and reports are inuse by the department. Further customization is going on inconsultation with department.

Reports have enhanced the efficiency of the department incollection of taxes and dynamic reports are generated on

various parameters.The system is being used by all IT and CToffices in Sikkim and checkposts.

6.31 TAMIL NADU


e-Services for Commercial Taxes Department This system (http://tnvat.gov.in) enables the Dealers to fileonline VAT monthly Return facilitating e-payment andtracking the status of applications submitted online. Onlineservices available are filing of e-Request for saleable forms,submission of Form-W refund Claims, submission of goods

movement through for quick clearance at Checkpost (FastTrack Clearance System) and submission of Newregistration applications. More than 2.52 lakhs Dealers arefiling their Returns online every month. More than 2.1 Croresinvoice details of Sales and Purchases are being uploadedevery month. e-Payment facility has been enabled to Dealerssince September 2009 through SBI, Indian Overseas Bank,Indian Bank, Canara Bank and Bank of Baroda. More thanRs. 1802 Crores taxes are being collected through e-payment every month.

157

For further details, please contact:State Informatics OfficerNIC Sikkim State CentreTashiling SecretariatGangtok - 737103Phone : 03592 -223109E Mail : [email protected]

http://tnvat.gov.in


e-district - Scholarship System This web based system (http://edistrict.tn.gov.in) provides afacility for students to file applications for scholarship onlinethrough their respective Institutions. The system provides forrequisite back office work flow for processing the application. Itfacilitates quicker processing of scholarship applications andalso provides the status of the scholarship application throughthe website/CSC (Common Service Centers) to the students.The system has been implemented in all the districts covering1200 institutions During the year 2010-11, more than 3.70 lakhsstudents have applied for scholarship using this system.

MERIT Cum Means Scholarship - Ministry of MinorityAffairsA web based complete workflow based system(http://momascholarship.gov.in) has been designed anddeveloped for the Merit and Means Scholarship Scheme ofMinistry of Minority Affairs which provides financial assistance tothe poor and meritorious students belonging to the Minoritycommunities for studying in professional courses as part of theeScholarship project. The system is being implemented acrossall the States.

e-District Revenue - Online Filing for Certificates The main features of the e-District Revenue are - CitizenRegistration at CSC, Application for certificate through CSC /Online, Generation of Unique Application ID , Receipt ofAcknowledgement by the Citizen. This is a workflow basedsoftware with authentication and authorisation at different levelsright from Village Administrative Officer to Tahsildar. Thecertificates, printed with 2D Bar Coding, are approved usingDigital Signature and issued through the CSC. ApplicationStatus is available to the Citizen through the website. ADashboard for monitoring is available to the State / DistrictLevel Officers. The system has been implemented in all taluksof Krishnagiri District where 220 CSCs are registered andoperational. This system is available athttp://edistrict.tn.gov.in/certificates_csc

e-District Social Welfare A workflow system (http://edistrict.tn.nic.in/socialwelfare) hasbeen developed and implemented for the end-to-endprocessing of applications submitted through CSCs for availing

the Marriage Assistance & Girl Child Protection scheme of theSocial Welfare department. Over a period of 7 months, morethan 1400 applications have been filed online through thesystem.

Pregnancy and Infant Cohort Monitoring & EvaluationSystemThis online monitoring system (http://picme.tn.nic.in) helps tomonitor the health status of Pregnant Women registered withany PHC in the rural areas of the state and the infants born tothese women. Provides State-level data for tracking thepregnant mother for provision of health care during Pregnancy /Natal / Postnatal period, Outcome of the delivery, provision ofcare to infant, Health Status of Infant. Facilitates MedicalOfficers to monitor the health of women, even if they areregistered in a different PHC.

Geographic Information Systems(GIS) in the DistrictsDistrict GIS (http://tngis.tn.gov.in) has been initiated for two pilotDistricts viz. Cuddalore and Nagapattinam under the guidanceof Tamil Nadu State Planning Commission. A framework hasbeen created to facilitate the creation of District GIS. Necessaryspatial layers on various natural resources like soil, waterresources, delineation of watershed, location of tanks, etc arealso provided. More than 80 layers for Cuddalore District and60 layers for Nagapattinam District have been prepared.

Chennai Utility MappingThe basic objective of this project is to develop a City wideSpatial Data Infrastructure (SDI) with capabilities that will delivermaximum benefits to the utility agencies and to meet the currentneeds of the City Administration in their respective areas.

• Digital base map of 192.5 sq. Km. area covering more than80 layers, using aerial photography under stereoscopicvision has been created with the same origin andaccuracy.

• The base map and attribute information collected in thefield have been linked to the corresponding base mapfeatures

• Web GIS with more than 80 layers has been developed.


• Various web GIS based spatial queries like wardboundaries, police station jurisdiction, fatal accidentlocations etc. have been developed under this project

Monthly PDS Allotment Software This online system (http://www.cscp.tn.nic.in) helps to arrive atmonthly PDS Allotments for all Fair Price Shops in the state.

• Monthly entry of Number of cards (Fair Price shop wise)and Commodity stock.

• Over 60 Statements and Reports relating to Allotment,Offtake and Sales of Sugar, PDS/AAY/ANS/OAP Rice,Kerosene, Wheat and Special commodities are generatedat various levels, such as Fair-price Shop, Agency/Cooperative Society, Wholesaler, Godown and Taluk.

• Allotment for Police Cards & Bulk Permits. Comparativestatements and exception statements for monitoringpurposes.

The system covers 232 Taluk Supply Offices, 29,560 Fair Priceshops, 6545 Societies/Agencies and 244 Godowns.

Directorate of Technical Education This system (http://intradote.tn.nic.in) helps the citizens to getthe basic details of around 450+ Polytechnic Colleges and 450Engineering Colleges and enables the Diploma Studentsstudying in the Polytechnic Colleges to know the Attendancedetails for the current Academic Year.

Tamilnadu Rural Development Housing Scheme A web based system (http://tnrd.gov.in)has been developed, tocapture details of around 22 Lakh hut dwellers identified underthe scheme, located at Villages and Hamlets across TamilNadu. The system was used to select 3 Lakhs beneficiaries forthe year 2010-2011, to generate work orders for the selectedbeneficiaries and for generation of eligibility cards for 16 Lakhsbeneficiaries in the ensuing years.

Government e-Procurement System of NICA generic Government eProcurement system has beendeveloped , for implementation in the government offices across

the country with the objective of Online Enrolment of theGovernment officials & the bidders, Tender creation &Publishing, Publishing of Corrigendum, Publishing of pre-bidmeeting documents, Online bid submission/re submission,Facility for Online payment collection through bank paymentgateway, Withdrawal of online bids, Tender opening online,Award of the Contract (AOC) etc.

Online Consent for TNPCBThe Tamil Nadu Pollution Control Board (TNPCB), in order tominimize delay in processing the applications for consent hasintroduced the 'Online submission of Application for Consent' athttp://www.pcboac.tn.nic.in. This facility helps the industries tosubmit the applications anytime anywhere. District offices canenter the details of each application at every stage of the backoffice operation.

e-Pension SystemThe "ePension" System developed for the Pension Pay Office isan Intranet based workflow model system which handles all thestages of processing right from the receipt of Pensionapplication from AGs office till the sanction of Pension. As a pilotrun the system has been implemented in the Pension PayOffice, Chennai. The system has been implemented in 7District Treasuries and 44 Sub Treasuries.

Online Grievance Day Petition System for DistrictsThis system provides a facility to citizens to file a petition to thedistrict administration. The system also handles thenecessary back office processing. It enables effectivemonitoring of the grievances submitted by the citizens to the

159

Government eProcurement System of NIC


district administration. This application is implemented in 27districts and more than 5.32 lakh petitions have been receivedso far.

Online Scheme Monitoring System This is an application to monitor various Projects implementedby Rural Development Department (http://www.tnrd.gov.in).Updation of physical and Financial Progress of more than 1Lakh projects from Block Level. Reports for State/District /Blocklevel authorities and Drill down reports are provided which helpthe State/District level authorities to probe a particular projectexecuted at Village Panchayat level. Dash boards and GISinterface is provided in the system, which help the authorities tomonitor / review the projects. This system is implemented in all31 Districts and 385 blocks. Around 83,000 Project details areentered and are being monitored using this software.

Automated Treasury Bill Passing System (Karuvoolam -ATBPS)It is a Web-based Workflow Model System developed for theDepartment of Treasuries and Accounts. It has beenimplemented on pilot basis in the Treasuries of Karur and Thenidistricts. The system has now been implemented in 7 districttreasuries, 36 sub treasuries and 3 PAO Offices (Madurai,Secretariat, New Delhi).

6.32 TRIPURA

Tripura, nestled in a tip of the Northeast, flourishes on thebounties of nature but the beauty of the state is heightened byits human resources on the one hand and rich cultural traditionon the other. The Tripura State Unit of NIC was formally setupin 1989-90. The center, though located in a remote state ofNorth East part of India, is now comparable with the best in thecountry in terms of skilled manpower and latest InformationTechnology tools and services. The profile of NIC services in

Tripura to District Administration, State Govt. Departments andCentral Ministries/Department etc. can be broadly categorizedin the areas of Software Design & Development, Networking,Internet Services, ,Web Site Development & Hosting, VideoConferencing, Training and Consultancy.


Energy Billing System (EBS)EBS is implemented at Electrical subdivisions across the stateand has the facility to record and index the power distributioninventory viz. pole, Transformer, Feeder etc. mapped to eachconsumer. On regular basis, system generated meter readingsheets are carried to the consumer premises for recording thecurrent meter reading, the data is then fed into the system afterwhich the system automatically generates the current bill alongwith arrear payable if any. Consumer receives the bill andcomes to the collection counters on-site / off-site. On payment,system generated receipt is handed over to consumer. Day endcollection, bill summary is auto generated. The consumer ledgeris auto updated. Information on bill, collection and consumerledger is available over the NET and KIOSK for transparency.Defaulter list and notice is generated every month for defaultercases. ATC loss, other audit & MIS reports are generated everymonth for close monitoring of the revenue system. The systemhas resulted improved transparency, increased efficiency-Quarterly billing system of manual days is changed to monthlybilling system and increased revenue collection.

e-Hospital@NICe-Hospital@NIC, a workflow based ICT Solution for MedicalCollege & Hospital, is a generic application, which addresses allthe major functional areas of a hospital. It deals with completetreatment cycle of OPD/IPD patients and integrates variousfunctions in the areas of -clinical, administrative, and finance. Itis a patient-centric system rather than a series of add-ons to afinancial system. e-Hospital@NIC solution helps small to largesize hospitals to streamline patient care, hospital administration,ancillary services and clinical support activities. e-Hospital@NIC- consists of more than 20 core modules, includes- OPD PatientRegistration, IPD Patient Registration, Ward Management, ICUand Cabin Management, OPD Clinic, Prescription, Pharmacy,OT Management System, Cash Counter, Radiology System,Pathology, Blood Bank Management System, Hospital Staff

For further details, please contact:State Informatics OfficerNIC Tamil Nadu State CentreE 2 A, First Floor, Rajaji BhawanBesant Nagar Chennai - 600 090Phone : 044-24917850 E Mail : [email protected]


Scheduling, Store and Inventory, Dietary Module, LaundryManagement, Birth & Death and Hospital Record, StudentManagement System, Payroll and Personal InformationSystem, Administrative module. Each module can beimplemented individually or be combined to form an integratedsystem. The system has resulted in Cost control and improvedproductivity. It reduces the patient's waiting time by smooth flowof information and provides house keeping of medical recordssuch as patient's history, diagnostic details and prescriptions bydoctors. Maintenance of hospital statistics in terms of inpatient,outpatients, diagnostic, services, Surgeries and so on for futureresearch work. The e-Hospital@NIC suite is installed andimplemented in various Government Hospitals viz., Dr. BRAM

Teaching Hospital (Tripura), Dr. RML Hospital (Delhi), GaneshDas Civil Hospital (Meghalaya), GBP Teaching Hospital(Tripura), Ernakulum Civil Hospital (Kerala), Sports InjuryCentre- Safdarjung Hospital (Delhi), Kottakkal AyurvedaCollege(Kerala); on progress at Indira Gandhi Gas RahatHospital(MP) and AIIMS-Delhi. Tele-medicine component ofthe e-Hospital@NIC suite is also installed and implemented atMedical College Hospital (Mandya), Kidwai Memorial Institute ofOncology.

e-Suvidhae-Suvidha is a workflow based application to automate timebound servicing of Citizen Requests (Certificates,Administrative Orders and Certified Copies of Documents). Thesoftware supports OL digital photographs, collection of charges,Workflow monitoring and Internet based displaying of

Serviceability Status against Service Request. A generalizedframework comprising of 5 Sub-Processes has been adopted inthe application which are as follows:

• Filing of Service Requests.

• Validation of supporting documents/ testimonialssubmitted.

• Decision on the request by a competent authority(Issue/Reject).

• Printing of deliverables (Output or Rejection Intimation).

• Dispatch of printed deliverables.

Each of the Sub-Processes for any Service could be configuredfor the mandated time duration (in hours or working days).Based on the state holiday list, the software calculates andprints the completion date for a Service Request in a two-partApplication Acknowledgement slip along with the supportingdocuments description.

Land Records Computerization31 Revenue circles out of 33 are providingcomputerized ROR. Land Records Project started in theyear 1992 with one pilot district of North Tripura. LandRecords Software (Jami Ver 3.0) was further enhancedinto 3-tier web-based solution to handle the following:

• Work flow based OnLine Mutation process and generationof computerized ROR.

• Biometric and Role based Authentication.

• Scanning of the Manual order.

• Monthly back up of ROR is hosted in the website-http://tsu.trp.nic.in/jami

• Various MIS Reports to facilitate Government decision.

• KIOSK module functional in all Revenue circle.

161

http://tsu.trp.nic.in


RoR of 22 Revenue circles data has been consolidatedand hosted at State level Data Centre for access andmanagement of data and citizen centric services over thenet.

Tripura Registration Information System (TRIS)TRIS is a comprehensive workflow based application whichtakes care of various Registration activities like:

• Receiving and serialization of presented documents usingintelligent input forms to capture document details.

• Determination of stamp duty and fee based on documenttype, generation of receipts.

• Integrated accounting for Fees and Stamp duty collection.

• Database support for market value assessment, crossverification with Land Records Database.

• Capturing of online photograph and bio-metric impression.

• Service for visit commission, request for duplicatedocument, searching of document.

• Generation of various Registers, notices, reports etc.

• Scanning and Delivery of documents.

e-Pourasabha (Municipal Application)e-Pourasabha is an e-governance application for urban localbodies. The major components are :

• Tax Collection system

• Property Tax

• Water Tax

• Touji and other Misc. collections

• KIOSK based data centric information system for citizenson tax demand

• Web based data centric information system for citizens ontax demand.

• Static web-site based information on rules regulations,downloadable forms etc.

• Online-demand list and notice generation facility.

• MIS reports on demand and collection.

• Birth & Death Registration system.

• Application receipt and generation of acknowledgement.

• Status report over the web.

• Certificate generation.

• MIS reports and record maintenance.

e-PSC for Public Service Commissionse-PSC for Tripura Public Service Commission is a process flowbased system to automate the steps involved in conducting arecruitment process. The application has facility for:

• Receiving requisitions from various departments forrecruitment.

• Web-Site publishing of Advertisement by TPSC.

• Candidates can apply over the net or Download applicationform.

• Receiving application over computerised counters withappropriate acknowledgement.

• Short listing candidates on pre-defined criteria.

• Subject -wise / Exam-wise grouping of candidates andattendance list generation.

• Subject-wise combination of candidates for optimum examschedule and centre utilization.


• Generating admin cards and publishing on the web-site.

• Entering marks and generating result sheet.

• Publishing results on web-site.

Physically Challenged Persons Information System(PCPIS) PCPIS (http://tsu.trp.nic.in/pcpis) is a web enabled applicationrunning in all three District Disability and Rehabilitation Centre(DDRC) and State Social Welfare department. It has thefollowing features:

• On-Line Issuance of Disability Certificate to the PhysicallyChallenged Persons on the same day of medicalcheckup.

• The system captures details like Personal InformationEducational, Employment information along with Imageand Finger Print impression.

• The Information System records the various Assistance likeScholarship, Stipend for Complete Blind, TravellingAllowance etc. provided by the Social welfare departmentand the other NGOs.

• Record of Appliances issued to the Disabled by DistrictDisability Rehabilitation Centre (DDRC) and otherOrganizations.

• Training and Rehabilitation detail is also maintained.

6.33 UTTAR PRADESH

Uttar Pradesh is the most populous state in the countryaccounting for about 17 percent of the country's population. It isthe fourth largest state in terms of size covering nearly 9 percentof the country's geographical area. With 75 districts and nearly1 lakh villages, the state is also larger than many countries ofthe world. However, it is a little known fact that Uttar Pradeshwas one of the first states to kick start ICT initiatives ineGovernance. The state already has a fully automated treasurysystem; the land records information is available on internet,land registry, transport, rural development, industry and manyother sectors are already at advanced stages ofcomputerization. Uttar Pradesh is also leading inimplementation of a number of NeGP projects such as eDistrict& SWAN.


e-DistrictThe main objective of e-district is to radically improve the waydistricts work and provide services to citizens. This entails re-designing of the existing processes and delivery mechanisms,backend computerization of the government departments anddistrict administration and a front-end system to ensure easyaccess of information and services to the citizen's through asingle window system. The front-ends are built in the form ofeDistrict Centre at district, Tehsil Computer Centre & LokvaniCentre at tehsil and block, while the village-level front-ends arebeing established through Common Services Centres (CSCs).

eDistrict has been rolled out in six pilot districts -Sultanpur,Raebarelli, Sitapur, Gorakhpur, Ghaziabad & Gautam BudhNagar. More than 23 services pertaining to Certificates,

163


NIC Tripura State Centre

New Secretariat, 3rd Floor

Bay-4, New Capital Complex

Agartala - 799 006

Phone : 0381-2414053


http://tsu.trp.nic.in/pcpis


Pension, Public Distribution System, Revenue Court,Employment, Grievances etc from eight line departments havebeen covered for complete automation and delivery.Implemented in December 2008, more than 35 lakh digitallysigned certificates/services have already been deliveredthrough the system. The eDistrict project has tremendousimpact for the citizens who otherwise have to run to differentofficials for getting their work done. The project also helps infacilitating district administration to efficiently monitor thefunctioning of various departments and help in generatingefficient MIS for better decision making at all levels.

e-Scholarship and e-Pension'eScholarship' was initiated as a project of hope for children

belonging to the weaker sections of the society and uphold theirright to education. The project was aimed to reach deservingcandidates within time frame and without leakages, increasetransparency in distribution of scholarships to the students &devise a tool for proper monitoring, control & planning for thestate government. It is a web based solution which allows directtransfer of the scholarship to the bank account of thebeneficiary. It has already benefited more than 4.2 crorestudents of the state. The project has also helped thegovernment in saving more than 700 crore by minimizing fraudsand misappropriations.

The old-age pension scheme is aimed to benefit more than 40lakh senior citizens through online dissemination of informationand direct transfer of pension to their bank accounts. Theproject has had a positive impact on all stake holders. Existingprocesses have been simplified which makes it easier andconvenient for the pensioners. The government too hasbenefitted in terms of savings on finance & manpower, lessstrenuous work, higher productivity and fewer errors incomputation & calculations.

The "Uttar Pradesh Mukhya Mantri Mahamaya Gharib ArthikMadad Yojna" is a scheme for the people of weaker section ofthe society. The aim of the scheme is to provide financialassistance to people, particularly women, who could not becovered under other government benefit scheme. The targetgroup is around 30 lakh beneficiaries. Under the project amassive survey has been done at Gram Panchayat level toidentify the genuine beneficiaries and data compilation is inprogress from the district level. The bank accounts for thebeneficiaries are also been opened to facilitate online transfer offunds directly to their accounts.

Food and Civil Supplies The Department of Food & Civil Supplies is implementing acomprehensive IT based plan to computerize the complete foodgrain supply chain in Uttar Pradesh right from paddyprocurement from farmers, its storage, milling and distribution ofrice and other commodities to 5.95 crore ration card holders (12crore beneficiaries) through its 72000+ Fair Price Shops (FPS).As a part of this project, 3742 Paddy procurement centres,7000+ storage centres or godowns and all district offices are

Common Service Centre at one of the districts

e-District Certificate


being computerized. Plans have also been made to extend thiscomputerization to the block level. Many technologicalinnovations have been incorporated and transparency is beinginsured by information sharing with the citizen directly throughwebsite and SMS system.

A major task of digitization has already been accomplished andthis data is available on the website . The SMS system informsthe citizen as soon as the ration of his/her area is lifted from thegodown by the Fair Price Shop Owner. A pilot project forSMART card based Ration Card System has also beencompleted in district Sitapur and very soon the system will berolled out for the entire state. Online Complaint RegistrationSystem and a call centre based helpline system are some otherfeatures that have increased transparency and improved thecitizen and department interaction.

Vanij Yakar Automation System (VYAS) NIC-UP in association with Department of Commercial Taxinitiated the computerization of VAT (Value Added Tax) system.The initial version of the application was inaugurated inNovember 2007. Subsequently, the entire application, which isprimarily divided into two parts Web Portal & VYAS (VanijYa karAutomation System), was simultaneously rolled out in all the 94commercial tax assessment offices in a record time of fourmonths. VYAS is designed to automate almost all the activitiesrelated to VAT system. It is a unique user-id/password basedsingle window system to cater the needs of the Traders. Theentire activity wise work flow is being captured through Frontoffice and Back office modules of the system. A number of

modules such as Receipt, Registry, Return, Challan, Help-desk,Assessment, Administration etc. have been developed andimplemented successfully. This Software contains the databaseof more than five lakh dealers/traders and provisions have beenmade to capture the photographs and thumb impressions of allthe dealers for future purposes. Some important features of theVAT Computerisation are-

• Web based application facilitating 24 by 7 operations.

• Single window receipt and registration process All 94locations have a Vyapari Suvidha kendra acting as onestop shop for all type of receipts

• NET Banking interface provides speedy and efficientfinancial transactions and increases the overall productivityof the department. About 8,000 traders have already usedthis facility and around 6,000 crores of tax has beencollected through NET payment in the current financial year.

• e-Return filing - the online process has helped in ensuringcompliance to the government's decision of making returnfiling compulsory for all traders having a turn over of morethan one crore. A little over one lakh traders have alreadyfiled e-Return amounting to five thousand crores.

• Automated Input Tax Credit wherein the dealer can claimInput Tax Credit on his purchases on the basis of taxinvoices issued by selling dealer.

• Online TDF generation for transit authorization of goodsmovement through the state or from outside the state. Onan average, 6,000 transporters are downloading this formfrom the website (http://comtaxup.nic.in) every day.

• Online Forms 38 (declaration for import) download

Tehsil Divas and Lokvani Both these projects are aimed to simplify the grievancesredressal mechanism with kiosks being setup in remote areasand automated monitoring mechanism to track the complaint tilltheir redressal. This pioneering work has set an example of ruraleGovernance in the country and has also generated local

165

http://fcs.up.nic.in/upfood


employment in the rural areas. Both the applications have beenimplemented across the state and a total of 14.37 lakhapplications have been registered through the tehsil divasapplication out of which 13.73 lakh have been disposed with adisposal rate above 95.51%.

Bhulekh (Land Records Computerisation)Bhulekh is one of the most important e-Governance applicationsthat has transformed the process of maintenance of LandRecords information and automated the delivery of Record ofRights to the farmers. The manual system has beendiscontinued and the IT based electronic delivery system hasbeen implemented in all the 312+ tehsils impacting more than25 million landowners spread across 1 lakh villages and 100million plot holdings. It is one of the largest ever rolled out ITproject in the State to benefit the common masses

Treasury ComputerisationITSANIC 5 (Integrated Treasury System Application of NIC) -became the first software from the State to pass the test ofSTQC and get the ISO Certification. Numerous other moduleshave been added and software features enhanced. The projectrunning since 1994 has seen many technological innovationsand is a successful implementation at 90 sites in both the statesof Uttar Pradesh & Uttaranchal. The basic objective of ITSANICis to facilitate online voucher acceptance, its validation,checking of budget classification, bill passing, unit level budgetchecking, online cheque printing, accounts preparation for UP'sAccountant General (A.G.) etc. The receipts are also beingmonitored and analysed by the concerned authorities on regularbasis. The web-site http://koshvani.up.nic.in/ links the datafrom all the treasuries.

Land RegistryPRERNA or Property Evaluation & Registration Application is aone stop citizen-centric electronic solution for all kind of propertyregistration. It has knowledge base of all the legislation,procedures with respect to deed registration and functions as asingle window system for e-services like - market valueassistance to the public in general and farmers in particular, ondemand generation of encumbrance certificate, on-spotregistration, electronic storage of deeds, endorsement & printingof photographs generation of Index Registers etc. The project

has been implemented in 106 Sub-Registrar Offices in the 70districts.

Nivesh Mitra (Investment Friend)This is a single window system for entrepreneurs willing to setupindustry in the state. The portal has facility for online submissionand updating of all forms by the applicants desirous of setting upan enterprise in UP and facilitates faster and time-boundissuance of various approvals by the government.

Online Counseling & Result disseminationThe application caters to the requirements of more than 1 lakhcandidates seeking admission in about 200 Institutes, MedicalColleges & Universities in different streams. The UP ResultPortal benefits more than 50 lakh students every year bypublishing online results of various examinations. This hasreally helped the students of remote areas in getting their resultsin a short time.

e-MANCHITRAEconomics & Statistics Division of Planning Department,Government of Uttar Pradesh and NIC-UP State Unit initiated e-MANCHITRA (Map based Analytical Charting and ReportingApplication) for generating dynamic atlases and disseminatingother GIS products for fulfilling the gaps in the decentralizedplanning at the levels of village, block and district panchayats. Avery large number of local level maps can be automaticallygenerated using SPIDER (Sankhyikiya Patrika : Internet basedData Entry & Retrieval) databases for measuring local levelsustainable developments and decision making. e-MANCHITRA Maps and Charts point towards inter-villagepachayat, inter-block, inter-district, inter-regional and inter-statedisparities which indicate the priority of development forreducing imbalances.

SPIDERSankhyikiya Patrika (SP), an annual publication ofEconomics & Statistics Division of State PlanningDepartment, Government of Uttar Pradesh, consisting morethan 4000 parameters in the form of 100 tables/ sub-tablesrelated to agriculture and allied activities, industry, socialsector, power, transport and communication, banking, urbanfacilities, rural amenities etc. at village, block, district and


divisional levels, is prepared for every district since the year1977. Computerisation of SP (CoSP) on a pilot basis wasinitiated by NIC in the year 1993 for three states AndhraPradesh, Rajasthan and Uttar Pradesh. Sankhyikiya Patrika:Internet based Data Entry & Retrieval (SPIDER) portal wasdeveloped. SP data for the years 1995 to 2010 are availableon the portal. Standardisation of formats, conversion of SPdata in digital form, increase in cost efficiency, saving ofapprox. Rs 1.5 Crore per annum, increase in consistency,accuracy and transparency and time lag reduction, dataintegration of different levels, increase in accessibility of datafor researchers, institutions, universities, NGOs,governments and public at large, were the objectives. It isalso ISO certified in year 2009.

6.34 UTTARAKHAND


Automation of Commercial Tax Department By NIC(ACTNIC)This system includes Dealer registration/renewal/ cancellationand data management, Filing of periodical returns, ChallanEntry and Management, Statutory Forms Issuance etc. Thedata stored using offline application software in local server ofan office gets updated on central web server through .net webservices using dial-up/broadband connectivity in all sectoroffices. This makes data synchronized at local and remoteservers. Web Interface has also been implemented to analyzeregistration and return data entered by all offices of thedepartment. A registered dealer can view its businessinformation through web interface of the data.

Land Records ComputerisationLand Records Computerisation at Tahsil Level & Citizen CentricLand Records Website (Dev-bhoomi) is implemented in all the

84 tehsils spread across 13 districts. The projects scopeincluded computerization of Khatauni Issuance andMaintenance Process, Automation of Mutation Work FlowProcess , MIS Reports for Khataunies and Training of keystakeholders (Revenue Staff). With the launch of the "Dev-bhoomi" citizen centric website, citizens are viewing the detailsof their Khataunies anytime, anywhere on Internet. The websiteand the data available on it are in Hindi and searching ofKhataunies is made as simple as possible. One can searcheither by Owner's name or by Plot/Gata numbers or by Khatanumbers after selecting the concerned village in the Tahsil fromthe District. Farmers do not have to run afterLekhpals/Patwaries for obtaining the details of their Land-records.

Computerisation of Sub-Registrar Offices of Uttarakhandby NIC (CROUN)This is a project for computerization of deed-registration andscanning of various kinds of documents/deeds in a Sub-Registrar office. The evidentry entities such as executing party'sthumb impressions, photographs, signatures are capturedelectronically using bio-metric, webcam and signature capturingdevices. The system has resulted in transparent and timelydelivery of service of deed registration and record managementto citizens. A citizen can calculate evaluation of a land throughweb interface.

e-KoshE-Kosh aims to build an online system that enables end users

167

For further details, please contact:State Informatics OfficerNIC Uttar Pradesh State Centre6th Floor, Yojana Bhawan9, Sarojni Naidu Marg Lucknow 226 001Phone : 0522-2238415 E Mail : [email protected] Site : http://upgov.nic.in, http://up.nic.in

http://devbhoomi.uk.gov.in


to see reports online viz. Budget Allotment and expenditure,Payroll related reports, pension related reports, receipt,cheque issue etc. Data comes from 29 different treasuries at acentralized data center automatically. Users/DDOs can seereports online as and when necessary. State BudgetMonitoring may be done with the help of this software.

Integrated Pension Management System (IPMS)This web application includes pensioner's related information,their PPO, CPO, GPO etc. calculation/generation is being donethrough this system . Now after Sixth Pay commission it hasbeen reformed according to its recommendations. UttarakhandEmployee of four services, pensioners under old pensionscheme ad new pensioners are utilizing it.

Interactive Voice Response System (IVRS)This system facilitates Uttarakhand Pensioners of old & newpension scheme and all new State Govt. employees (afteroct.'2005) to know their status such as MI, Leave, Pay slipStatus, and Amount Deposit through telephonically.

File Manager /Information Sharing systemGO's/presentations related to New pension scheme areuploaded by the department.

MIS for Uttarakhand Jal Sansthan & PeyJal Nigam underRajiv Gandhi National Drinking Water Mission ProjectThe Rajiv Gandhi National Drinking Water Mission, DDWS, GOIhad taken up a Computerization Project under the 10th FiveYear Plan for effective planning, monitoring and implementationof various activities under the Rural Water Supply andSanitation Sector. The scope of the project included providingend users a WEB Based Integrated Management InformationSystem at 5 operational levels; viz. Head Office, Zones, Circles,Divisions and at Sub-Divisional level.

Service History and Entitlement Detail (SHED)It includes Pay, Leave related information for 4 services IPS,IFS, FINANCE, and JUDICIARY. It has been reformedaccording to 6Th Pay Comm. recommendations.

CONFONET ProjectTo set up ICT infrastructure at Consumer Redressal forums all

over State so as to achieve Efficiency , Transparency,Systematizing of working and time bound delivery of justice tothe consumers. Confonet is already implemented in StateConsumer Commission, Dehradun and is being implemented inall the districts of Uttarakhand.

e-Citizen-RTI Requests and Appeals ManagementSystemThis system assists the Public Authorities in the UttarakhandGovernment in implementing the RTI Act , 05 smoothly andefficiently in their respective PIOs' and the AppellateAuthorities' offices. The software keeps track of all theprocesses from submission of a request for information by thecitizen to issuing all the relevant letters/correspondence to theCitizen/Third Party/ Authorities etc. in Devanagari script; fromfiling an appeal to the Appellate Authority to final disposal ofthe request. It also highlights any violation of time durationwhich is important for the PIOs. The various importantsections and sub-sections covered from the viewpoint ofeffective ICT implementation as per the provisions of the RTIAct,2005 are Section 4(1)(a) to 4(1)(d) , 4(2) , 4(3) , 6(1)(a) ,6(1)(b) , 6(3) , 7(1) , 25 and 25 (i)

Single Window Integrated RTI System for Secretariat(SIWIRSYS)SIWIRSYS software has been designed and in Devnagari script(Unicode) to create a single window system for all the citizens'RTI Requests, Appeals etc. to be received for any of the 58Departments located within the Uttarakhand Secretariat . Thesoftware has already been approved by the Uttarakhand StateGovernment.

Budget Information SystemBudget Information System is for the management ofAnnual budget maintained by the Finance department .Itpresents the current financial scenario of the state. TheBudget sanctions, allotments and the expenditure arematter of concern for everyone associated with finance. Itcomprises of facility for entry of data, its maintenance,queries and reports for all treasuries and AG Office.Reports have been developed according to the financialyear and grant code wise, major head wise, Standardobject wise etc.


Integrated Pay & Accounts Office (IPAO)

Integrated Pay & Accounts Office (IPAO) Software featuresare as follows:

• Accounts Computerization has features such as onlinesystem of data processing. Cash book (Receipt &Payment) , Posting Register (Minor & Major head wise),Posting schedule, 47-Ka,Kha,Ga reports, Chequesrelated reports, Warrant register, Operator wise reports,CCL & DCL reports, PLA reports, Inputs etc. are beinggenerated through this module. All cheques are printedautomatically by this module. Data is also beingtransferred from treasury to Directorate Treasury,Dehradun, NIC and AG Office.

• Pension Distribution Computerization:- All pensions arebeing disbursed timely with the help of this modulethrough ECS/EFT.

• Payroll Computerization:- It helps to disburse thesalary to employees and generates all the pay relatedreports and Account General reports in time. It isalsovery helpful in budget controlling. The salaries ofthe employees are being sent to bank throughECS/EFT with the help of this software.

• GPF Monitoring System: By this module the computerautomatically calculates the Annual Interest on the GPFcontributed by an employee in a year. The individual GPFslip and GPF register can be generated.

• Group Insurance Computerization:- The State Govt.Employee are getting GIS claims after retirement/deathfrom their district with the help of this software.

State Employee Information SystemThe Department is involved in the following tasks namelyCollection of basic data; preparation of analytical reports;monitoring and evolution of developments schemes/programs,Data on the state employees, estimation of State Income,monitoring and evaluations of Department Development Plans,Monitoring and evaluations. The total no. of post created, filled,

scale wise employees etc. reports can be generated with thehelp of this software.

6.35 WEST BENGAL

The NIC, West Bengal State Centre (NIC-WBSC) has beenactively involved with the promotion and penetration ofInformatics Culture towards e-governance exclusively to theGovernment at the State and District administrations. Newinitiatives, as per enthusiasm of the Government of West Bengaltowards electronics governance have been taken up. Citizencentric applications, service delivery systems and E-Governance applications being the present demand of the usercommunity and so also of the administration, NIC-WBSC hasgone ahead with development of citizen centric and serviceoriented systems. The result of this effort is demonstrated by anumber of systems that are in operation in variousDepartments.The target is now to introduce E-Governance intrue sense keeping all the aspects of service models G2C, G2G,G2E, G2B and the interoperability framework in view.

6.35.1 IT Support and ServicesElection Related ServicesPre-election activities, activities on election day and Postelection activities including result transmission for GeneralAssembly Elections was extended to CEO, DEO and RO forstatutory processes and for new methods & techniques tomonitor and conduct election process efficiently. Preparation ofPolling Personnel database, randomisation, generation ofappointment letters, formation of polling parties and randomisedtagging with polling stations are some the major activities.Counting personnel database was prepared and appointmentletters generated and finally randomized tagging of suchpersonnel to counting tables done. EVM randomization anddeployment are also done. NIC helped user manage all election

169


NIC Uttarakhand State Centre

Secretariat Compound

Subhash Road

Dehradun-248001

Phone No. : 0135-2713735



data locally and upload them in the GENESYS database whenrequired.

Missing Children Tracking PortalThis portal (http://trackthemissingchild.gov.in) is implementedin all Police Stations of the state numbering around 500. Dataon all missing/recovered persons are fed into the system andeach case is supported by a GD entry in the respective policestation. Generation of Talas Form directly frommissing/recovered data for use by SCRB and for submissionto NCRB is now possible. No separate Talas form is nowrequired, nor the conventional process of compilation ofreports and transmission of the same.

School EducationGeneral Services : This is an online workflow system(http://www.wbsed.gov.in) for feeding mandatory disclosuresunder National Council for Teachers' Education (NCTE) Act.Through this software, data in educational infrastructure, detailsof faculty, intake of trainees, syllabus etc. are regularly fed atsource and reports generated.

Status Teachers' Pension (http://www.wbfin.nic.in) DPPGoffice audits pension papers and calculates pension,normal/enhanced family pension, gratuity andcommutation for employees in Non Govt.Aided/Sponsored Educational Institutions, Municipalitiesand Panchayats. A workflow based software "Pension

File Management System" is implemented for processingpension files from receiving till despatch of PPO. In theworkflow, the application records the auditor remarks andobjections in addition to pension calculation and printingof PPO. Pensioners/Citizen can get pension file statusthrough the website.

Mutual Transfer of School Teachers (http://www.wbsed.gov.in)Online submission of requests for mutual transfer of schoolteachers are accepted and processed through matching ofrequests. Government actions based on the requests received(11,000 nos. approximately till date) are expected shortly.Linking cases of mutual transfers (contra entries) is automaticin the system.

SC/ST Development and Finance Corps This system (http://www.wbsed.gov.in) allows onlinesubmission of requests for enrolment of SC/ST persons for jobfocussed training programmes being conducted throughnominated/registered training institutes. Online submission ofapplications for education loan to such students intending to gofor higher education is also facilitated.. Recommendations of theinstitutions and thereafter sanction by the National agency isalso integrated

Land Records (BHUCHITRA)This provides digitized plot maps along with computerisedRecords of Rights to citizens (land holders) on demand.Creation of central database for rendering e-services is inprogress.

Property Registration (CORD) This system facilitates registration of deed on the same day ofsubmitting request. Creation of central database for rendering e-services is in progress.

Commercial Tax Computerization (VAT)Online submission of ST Return 220,000 dealers andVAT Return in form 15R for 26000 composite Dealers isbeing done using this system (http://wbcomtax.nic.in).SMS based acknowledgement of receipt of e-returnsubmitted. Facilities for remote verification ofdematerialised waybill, CST form and transport document

http://trackthemissingchild.gov.in


by Commercial Tax Field Officers through SMS isintroduced.

Port Operation Management System (POMS) A subset of Enterprise Application for HDC for Port OperationsManagement System (POMS) suitable for Indian Sea Ports toenable Marine, Shipping, Cargo & Container Handling, RailwayOperations, Billing with Payment & Receipt activities havingseamless integration of Port Community System (PCS) & IndianCustoms Messages supporting a G2B and G2G e-Govimplementation for major Ports. POMS has been successfullyimplemented at Haldia Dock Complex, Kolkata Dock Systemand Ennore Port Ltd.

Annual State BudgetIn the computerization of annual state budget, budget figuresused to be arrived at through a hybrid method of manual andautomated ones. This year for the first time a generalisedmethod is devised to arrive at budget figures. Therefore, anapplication module http://wbfin.nic.in is developed through whichgeneration of budget figures has become an automated process.

Monitoring of plan fund /Revenue Receipts for FinanceDepartmentFund is allocated to 74 Administrative Departments through theannual state budget which in turn release fund to their sub-offices through this software and the amounts so releasedwould not exceed the budget allocation at sub-detail level. Oncereleased, fund is considered to be spent. Thus, the stateGovernment is able to monitor govt expenditure keeping the

budget constraints in view. A host of MIS reports are generatedat different levels. Assessment of revenue realised underdifferent heads for major revenue earning departments. Head ofAccount wise actual receipt data from AG has also been madeavailable. The system is available at http://wbfin.nic.in.

e-CourtsA Court Information System(CIS) which is expected to handlecases starting from their filing, allocation, registration, hearingand issue of final orders. At present online filing of cases andprinting of acknowledge slips are implemented in all districtcourts of West Bengal.

xPERT - Excise Program for Effective Revenue TrackingxPERT is a web-based application towards total e-governance ofState Excise. The activities which are already made operationalare: (a) Preparation of Excise Licensee Master, PackagedForeign Liquor Brand Owner Master, Packaged Foreign LiquorBrand Bottler Master and other master tables required asperquisite for computerization of Movement of Spirits/PackagedLiquors (b) Design, Development & hosting of the ExciseDepartment Portal www.wbexcise.gov.in (c) Grant of ExciseLicense for the Next Period of Settlement (d) Label Registrationof Packaged Foreign Liquor (e) Import Permit/NOC for Molasses(f) Import Permit/Pass for Bulk Spirit (g) Import Permit/Pass forPackaged Foreign Liquor (h) Transport Pass for PackagedForeign Liquor (i) Export Pass for Packaged Foreign Liquor (j)Collection of Excise Duties/Fees through online bank paymentgateway (k) Transport Pass for Coloured Spirit & Coloured &/orFlavoured Spirit (l) Transport Pass for Bulk Spirit (m) InventorySystems at the Production Units (n) Computerization of otherfunctional units of the Excise Directorate viz. Law Section,Organization Section, Preventive Organizations Section,Narcotic Cell, Special Section, Training Institute, ChemicalExamination Laboratory & Internal Audit Wing.

171

http://wbcomtax.nic.in


NIC West Bengal State centre

Bidyut Bhawan, Ground Floor

DJ Block, Sector 2, Salt Lake

Kolkata -700061

Phone : 033-23591929


Web Site : http://nicwb.nic.in

7


C H A P T E R

077 DISTRICT LEVELSERVICES


Districts, which are the basic administrative units ofGovernment, have spearheaded the movement towardsautomation at the grass root level. These are the nodal centersof major activities across programs and schemes of central andstate government which are delivered through the districtadministration. The NIC centers spread across districts have ledthe building of ICT infrastructure and applications to supportcitizen service delivery needs at district level.

7.1 Core ServicesA number of G2C services are rendered electronically to thecitizens at the district/sub district level. The list includesregistration, issuance of certificates, permits, passes, licenses,etc. along with other services like Scholarship portals, utility billpayment etc. These have been categorized into 33 coreservices as shown in the Table 1.

The core service state matrix summarizes the distribution of thesecore services across all states/UTs as shown in Table 2. Basedon data collated from various states, core services delivered innumber of states & number of core services across states havebeen computed in Graphs 1 & 2. It is observed from the Graph 1that caste certificate is the most common service and is renderedacross 28 states, followed by Residence certificate, Land Recorddocuments and Income certificate. BPL certificate and Tribalpermit are least common across states. Graph 2 shows that

Haryana tops the list in terms of most number of core servicesdelivered followed by Assam, Madhya Pradesh, HimachalPradesh and Kerala. The services considered in the graph arethose which are ‘identified’ core services. There are multiple statespecific services, which are not represented in these graphs.

7 I District Level Services

Table 1: Core Services

Graph 1. Core services delivered in number of states

Graph 2. Number of core services across states

DISTRICT LEVEL SERVICES

175

Serv

ice/

Stat

e

Affid

avits

/Atte

stat

ion

7

Agric

ultu

re a

nd A

llied

10

Arm

s Li

cens

e15

Birth

/Dea

th C

ertif

icat

e21

BPL

Certi

ficat

e4

Cast

e Ce

rtific

ate

28

Char

acte

r Cer

tific

ate

10

Disa

bilit

y Ce

rtific

ate

8

Driv

ing

Lice

nse

20

Fam

ily/D

epen

dent

Cer

tifica

te10

Grie

vanc

e Re

dres

sal

14

Inco

me

Certi

ficat

e24

Land

Rec

ord

Docu

men

ts25

Lice

nse

8

Mar

riage

Cer

tific

ate

11

Natio

nalit

y Ce

rtific

ate

6

No O

bjec

tion

Certi

ficat

e12

Perm

issi

on8

Perm

its/P

asse

s8

Ratio

n Ca

rd10

Resi

denc

e Ce

rtific

ate

26

Reve

nue

Colle

ctio

n (T

ax)

9

Righ

t To

Info

rmat

ion

11

Sche

mes

/Pro

gram

mes

18

Scho

lars

hip

6

Seni

or C

itize

n/Ag

e Ce

rtific

ate

8

Trib

al P

erm

it4

Unem

ploy

men

t Cer

tific

ate

6

Utili

ty B

ills

14

Vehi

cle

Regi

stra

tion

21

Vote

r's L

ist

11

Wid

ow c

ertif

icat

e4

TOTA

L12

117

2210

157

106

137

1223

198

417

1915

2013

513

114

1610

710

18

1414

68

ANDAMAN AND NICOBAR

ANDHRA PRADESH

ARUNACHAL PRADESH

ASSAM

BIHAR

CHANDIGARH

CHHATTISGARH

DADRA & NAGAR HAVELI

DAMAN

DELHI

GOA

GUJARAT

HARYANA

HIMACHAL PRADESH

JAMMU & KASHMIR

JHARKHAND

KARNATAKA

KERALA

LAKSHADWEEP

MADHYA PRADESH

MAHARASHTRA

MANIPUR

MEGHALAYA

MIZORAM

NAGALAND

ORISSA

PUDUCHERRY

PUNJAB

RAJASTHAN

SIKKIM

TAMIL NADU

TRIPURA

UTTAR PRADESH

UTTARAKHAND

WEST BENGAL

TOTAL

Tabl

e 2

: Cor

e Se

rvic

e St

ate

Mat

rix


7.2 Service Delivery Electronic service delivery requires physical presence ofchannels of interaction and communication among governmentdepartments/ministries and citizens. Significant efforts are madeby central & state governments to build these channels ofdelivery closest to the citizen and increase the reach up to thelast mile. This is done by providing networks and infrastructureacross geography of district. These modes of delivery aregenerally government establishments (PRIs, DC Office,Transport Office, etc.). However, in some cases these are alsokiosks and centres for service delivery which are based onPublic Private Partnerships (CSCs). Penetration of thesemodes/channels of delivery varies from state to state. In most ofthe states, government services are delivered at the district levelonly, but in few states these service delivery channels have alsopenetrated to village and village Panchayat level. The mostpopular service delivery channels are:

• DC Office

• SDO Office (Sub Divisional Office)

• Block/Tehsil Office

• Transport Office

• CSCs (Common Service Centers)

• Internet

Most of the states are delivering services at District levelthrough multiple delivery channels as mentioned above. AndhraPradesh, Jharkhand, Kerala have penetration till the villagelevel and services are being delivered through various deliverychannels. Andaman and Nicobar, Gujarat, Haryana, Himachal,Madhya Pradesh, Meghalaya, Odisha, Punjab, Puducherry,Rajasthan, Tamil Nadu, Tripura and Uttarakhand havepenetration up to the block level. CSCs are being used as acommon channel of delivery of services in Bihar, J&K,Jharkhand, Karnataka, Kerala, Maharashtra, Meghalaya,Mizoram, Nagaland, Tamil Nadu & UP.

Integrated Citizen Service kiosks offer a convenient method ofreaching the government at the time and location of choice.“Reach and range” is key to any service offering and anessential component to bridging the digital divide and thegovernment has an opportunity to provide it through extensive

use of these kiosks. These kiosks have evolved as an effectiveservice channel. Listed below are some of the popular servicedelivery mechanisms in the States/ UTs:

7.2.1 Arunachal PradeshJan Suvidha

Jan Suvidha is a Computerized Facilitation Centre, initiated tosubstantially improve the citizen interface by making it apleasant experience. People throng these centres to avail anumber of services which are delivered in the shortest possibletime. All certificates viz. Birth & Death Income Certificate, ST

Certificate, Inner Line Permit (ILP), Succession Certificate arecomputerized and issued through a single window at a veryaffordable cost. One can also know the status of application withthe monitoring facilities available.

7.2.2 Andhra PradeshRural Seva Kendras / Rural Service Delivery Points(RSDP)

Rural e-Seva centres are established at various Mandals /Blocks in Andhra Pradesh through which services are deliveredin rural areas and e-Seva centres are established in urbanareas for delivery of services. For example, there are 47 Rurale-Seva centres in West Godavari and 32 e-Seva centres inAnantapur. RSDP are established at village level and thesecentres are involved in catering to various G2C services .Forexample, there are 100 RSDPs in West Godavari. Theseservices are also delivered from various Tehsil offices/ GramPanchayat offices throughout the State.

Jan Suvidha Interface


177

Prajavani

Prajavani is a web based system for on-line monitoring ofPublic Grievances http://prajavani.ap.nic.in/ at Collectorate hasbeen successfully developed and implemented and madeoperational in 17 districts. Citizens can get their grievancesaddressed at any Prajavani counter and get anacknowledgement. It will be forwarded to a Call Center, wherethe grievance is marked to the concerned Officer along withdue date. Officers can feed their response after attending to thegrievance. Citizen can see the response from any internetaccess point . An SMS based complaint status system is alsooperational at Anantapur.

7.2.3 Chandigarh e-Sampark, eJan Sampark

Chandigarh transformed into a knowledge based city, whereinevery citizen has access to the benefits of informationtechnology. This initiative, e-Sampark, launched inSeptember 2004, is a highly visible project benefiting thecitizens by giving them a “multi-service” – “single-window”convenience. 23 G2C and 5 B2C services are being providedfree of cost and for an extended duration. More than 2 lakhapplications are processed per month. Most of the servicesare delivered instantaneously through 25 Jan Samparkcentres across the city. eJan Sampark project targets that thebenefits of ICT should reach the masses, by easydissemination of Information Services and to deliver usefulnon-transactional services like registration of grievances,acceptance of RTI applications and appointment inGovernment hospitals. Under project eGram Sampark, RuralKnowledge Centres are operational providing eSampark and

eJan Sampark services to rural population in order to bridge thedigital divide.

7.2.4 Gujarat Jan Seva Kendra

The web based system (http://janseva.guj.nic.in) is runningsuccessfully in various taluka and district centers of Gujarat. Theuser can go to any counter and apply for caste certificate,income certificate, selected affidavits etc. User can know thestatus of his/her application by providing the unique applicationnumber.

7.2.5 Haryana Electronic Delivery of Integrated Services of Haryana toall – (e-DISHA)

An e-DISHA centre is established in each of the 19 districtsfrom where 39 G2C services can be availed. Officialsconcerned with respective services are also available in thesecentres, during its time of operation, so as to reduce the legwork

Prajavani

e-Sampark Kiosk-Chandigarh

e-Disha Centre


of citizens. A nominal fee is levied for availing these servicesThis has also provisioned a lot of job opportunities for the localunemployed youth.

7.2.6 Himachal Pradesh Sugam

Sugam is an e-governance initiative in Himachal Pradeshwherein various services are being offered in a time-bound andeffective manner under one roof in a standardized manner. G2CServices offered include Issue of various types DrivingLicense(Sarathi), Registration of Vehicle and other works(Vahan), Registration of Land deeds (HimRis), Sanction of ArmsLicense (Shastr), Acceptance of Passport applications(WebPass), Online Issuance of Land Records (HimBhoomi),Issuance of different certificates(ePraman), Registration ofGrievances (eSamadhan), Registration of Candidates forEmployment (eRozgar), Disability & Senior Citizen IDs, DailyPrices of Agriculture Commodities (AgmarkNet), Payment ofvarious types Bills, Providing various details like bus time table,blood donors’ directory, status of applications, telephonedirectory etc. 51 Sugam Centres are operational in HP.

“e-Samadhan” is a citizen-centric, web-enabled and work-flowbased system for automation, standardization and uniformity ofthe grievance redressal system in all departments of HimachalPradesh. Various “e-Samadhan” counters are established bythe Government at Sugam centres in all D.C. offices, SDMoffices and offices of other departments. eSamadhan Servicesare extended through CSCs i.e. LokMitra Kendras. RoR arealso made available through these centres. 65 Employment

exchanges were made online and users could register throughthese Kendra’s.

7.2.7 Jharkhand e-Nagrik Seva Kendra

The government of Jharkhand took an important step byestablishing the first e-Nagrik Sewa Kendra. NIC Jharkhanddeveloped an web based application for providing G2C services

from the Kendra through a citizen interface and governmentinterface. Citizens can apply at these centres for issuance ofcertificates, download forms and guidelines issued by thegovernment from time to time and can submit and monitor thestatus of applications. The Government interface provides forupdating the status of the applications submitted and generatesthe certificates using the utility link.

7.2.8 Karnataka Nemmadi-Rural Digital Services (RDS)

Facilitating the rural citizen’s interactions with theGovernment, RDS is a single window system for delivering 40G2C services (certificates such as income, caste, residence &social security pensions, land records) to the citizens fromvillage level kiosks. This was implemented in 2006 under thePPP model wherein the vendor has established 800 tele-centres at the Hobli (Sub Taluk) level and the Taluk level backoffice (203) by providing the hardware, network andoperators. Accepting the oral request from the citizen, givingan acknowledgment, checking the status and printing of the

SUGAM

E Nagrik Sewa interface


179

digitally signed certificate / endorsement on watermarkedstationery affixed with hologram are facilitated at the villagetele-centre while the rest of the activities are performed at thetaluk back office.

The software facilitates queuing of messages when connectivityis not available, processing of applications on First In First Outbasis, tracking of the water marked stationery, enabling issue ofcertificates across the counter, using data of ration card todigitally sign the data in bulk mode to facilitate speedy deliveryof services, etc. For the current financial year till date more than53 lakh applications have been processed in addition to 46 lakhLand Record Certificates being delivered through the aboveinfrastructure.

7.2.9 Madhya Pradesh Samadhan Kendra’s

Government of Madhya Pradesh, with the objective ofsimplifying the public delivery system has started the project‘Samadhan Ek Din’ in the year 2007. The project endeavorsto promote excellence & transparency in public administration.Keeping the citizen convenience as the prime goal, theGovernment of M.P. has opened Samadhan Kendra’s at allthe District Head Quarters to provide better services to thecitizens under one umbrella on the same day of application.Jan Mitra centres are also available at district level. Thefollowing steps are taken to deliver the services under oneumbrella :

• Opening of Samadhan Kendra’s at Citizen suitable locations.

• The details of the service (Application Form, Enclosuresrequired and Payment details) are displayed on the displayBoard at these Samadhan Kendras

• Arrangement for the submission of the fees is made at theSamadhan Kendra itself

• The Completed Application Form along with the FeeReceipt is submitted at one of the Counters of theSamadhan Kendra

• A LAN is established at Samadhan Kendra forprocessing of applications through the intranet basedSystem

Nemmadi-Rural Digital Services

e-Samadhan Kendra at Bhopal

Samadhan Kendra's


The computerized system provides for :

• Registration of application

• Uploading of documents

• Processing of documents

• Printing of Certificates, wherever feasible

• Monitoring the delivery of documents

• Searching the status of application

• In-depth data analysis

• Effective Monitoring

7.2.10 Maharashtra SETU Centres

Established with an aim to lay the foundation for e-governance,SETU Centres immediately made a visible impact of theGovernment’s intention by making the interaction moretransparent, pleasant and satisfying. Various different types ofcertificates /permits/ licenses are being accepted & issued fromthe SETU or Citizens Facilitation Centres (CFCs) located at sixdifferent Offices of Collector, SDM, BDO, RTO, Tehsil andTaluka. These centres provide the applicant a facility tocomplete all formalities under one roof. More than 1 lakh

certificates/permits/ licenses have already been issued from theSETU centre located at Nanded, which is the first in the state toreceive ISO 9001:2000 certificate for quality managementsystem.

7.2.11 Odisha e-Grama and e-Sahayata

e-Grama is an e-Governance initiative implemented in 70villages. It started way back in Dec’2002, with the objectives ofproviding G2C services to common man through different GramPanchayat and village level IT kiosks. The kiosks were self-financed and opened by the villagers, youth clubs and NGOs

from their own resources. Different static and dynamic servicesare provided in Oriya language also. Self-sustainability of theKiosk is achieved by imparting low cost computer educationprogrammes to the village students and literates andundertaking typing and DTP works. e-Sahayata, started inAug’2005, is an integrated Citizen Information and Servicedelivery system. Aimed at improving the service deliverymechanism for the benefit of common man it has been verysuccessful as a large number of people have availed theservices. A monitoring mechanism for District Administration isalso in place. An interactive touch-screen based kiosk makesthe information easily accessible and generated good response.

7.2.12 Punjab SUWIDHA (Single User-friendly Window Disposal Help-Line for Applicants)

SUWIDHA is built to provide convenience to the citizen bycapturing the input at a single point, defining a specified delivery

Citizen Facilitation Centre

e-Sahayata Kiosk


181

date depending upon the type of service, accepting cash at thecounter itself and delivering services to the citizens from thesame counters. It ensures timely delivery without need forinteraction with the concerned branch. Status of the applicationssubmitted on SUWIDHA Counters is available through Web,SMS and Kiosks. SUWIDHA has been successfullyimplemented at 92 locations covering Districts/Tehsils/SubTehsils.

7.2.13 Rajasthan Sugam Centres

SUGAM (Single Window system for service delivery at allDistrict Collectorates and all Tehsil HQs of the state) offers 30

services like Caste Certificate, Bonafide Resident certificate.Income certificate, Solvency certificate, NoC for electricityconnection, Permission letter for birth & death certificate, ArmsLicense Renewal etc. This has been implemented at 49locations - 13 district HQs and 36 Tehsil.

7.2.14 Uttar Pradesh Lokvani

Uttar Pradesh offers more than 23 Government to Citizen (G2C)services pertaining to Certificates, Pension, Public Distribution

System, Revenue Court, Employment, Grievances etc., fromeight line departments. All these services have beencompletely automated for delivery. e-Districthttp://edistrict.up.nic.in is a web based application which canbe accessed by the citizens on anywhere, anytime, basisusing Internet. However, for rural citizens where Internet is notavailable, the citizen can visit the nearest CSC, LokvaniCentres, Tehsil Computer Centres, eDistrict Centres or anyother office from which the e-District application can beaccessed. The citizen need not visit the office from whichhe/she is seeking the service. Both the application submissionand final delivery of the service is done at the nearest CSC/e-District centre. State-of-the-art e-District Centres have beenestablished within the collectorate compound in each of the sixpilot districts. These e-District Centres have about 15 countersto serve the citizens.

SUWIDHA

Sugam Centre

Lokvani Centre


C H A P T E R

08 NATIONAL INFORMATICSCENTRE SERVICES INC.


National Informatics Centre Services Inc. (NICSI) wasestablished in 1995 as a section-25 Company under NationalInformatics Centre, Department of Electronics andInformation Technology (DeitY), Ministry of Communicationsand Information Technology, Government of India forproviding and procuring IT solutions for multiple e-Governance projects undertaken by NIC, DeitY, Governmentand Government Organizations (like Public SectorUndertakings).

NICSI is a leading IT company with a government facing focus,having a turnover of more than Rs. 300 crores. It has more than15 years of experience in assisting government organizationsby providing state-of-the-art and cost effective solutions for alltheir growing ICT needs. These solutions are delivered throughpurchase of products and services from high quality vendors,empanelled with NICSI.

8.1 NICSI AdvantageProven ReliabilityWith the execution of approximately 1200 projects on annualbasis, NICSI has a proven record of providing IT solutions tocentral government, state governments and public sectorundertakings. Strategic alliances with leading vendors helpNICSI in providing dependable and efficient solutions to itscustomers.

Quality ProductsNICSI leverages partnerships with leading vendors toprovide standardized and customized solutions atcompetitive prices, such that the customers can avail thebenefits of its services in a cost effective, minimal risk andefficient manner. This enables its customers to achieve asustainable long term success through the use of qualityproducts.

Adherence to Best PracticesThe procurement process of NICSI is fully compliant withthe GFR rules of the Government of India. The vendorsare empanelled through open tenders with specialemphasis on quality and transparency. Solutionintegration with the customers current systems andconfirmation with the internal and external auditrequirements is ensured.

High Market Penetration

Besides working on important national and state levelprojects, NICSI has extensive experience of providingsolutions at the district and block level as well.

8.2 Service Offerings for BusinessAdvancement

8.2.1 Procurement of Hardware & Software • Hardware: NICSI procures hardware such as laptops,desktops, peripherals, projectors, servers, processors for itscustomers. In order to ensure quality, all hardwareprocurements are tested before supply to the end customer.

• Software: NICSI procures application and securitysoftware such as database management systems, firewalls,antivirus, office packages, backup and recovery software andnetwork software for its customers.

8.2.2 Network and Integration ServicesNICSI assists its customers in setting up of wireless networks andprocurement of network items such as routers, switches, IPPhones, LAN and WAN components. NICSI has strategic allianceswith CISCO Systems, HP, Avaya, IronPort, Juniper and Avocent.

• Consultancy Services: NICSI hires consultants withexpertise in devising strategy for e-Governance projects. NICSIdeals with Ernst and Young, PWC, KPMG and Wipro forempanelling consultants on e-Governance projects.

• Data Centre Services: NICSI, at its data centre,offers wide variety of services to different GovernmentDepartments/ Organizations as part of the countrywidee-Governance initiatives. Services set are flexible andcustomizable according to the need of individualcustomer. NICSI has two data centers (both located inDelhi) with a combined capacity of around 35,000 sq. ft.The services provided include collocation, shared anddedicated hosting services.

• Technical Support Services: NICSI provides varioustechnical support services by empanelling leading vendors.

8 I NATIONAL INFORMATICS CENTRE SERVICES INC.

NATIONAL INFORMATICS CENTRE SERVICES INC.

185

8.3 Key Projects and CustomersInternational Projects

• Bhutan: Implementation of 5 NIC developed applicationsfor the Royal Government of Bhutan

• Mongolia : Up gradation & modernization of Atal BehariVajpayee Centre for Excellence in Information andCommunication Technology (ABVCE- ICT) at Ulaanbaatar,Mongolia ; Setting up of CICs in Mongolia

• Mauritius : Implementation of e-Prison project in Mauritius

• Bangladesh : Information system infrastructure setup atthe Centre for Integrated Rural Development for Asia andPacific, Bangladesh

National Projects

• Rollout of e-Procurement: It is a generic systemdeveloped to bring in more transparency and efficiency in theGovernment procurement process. e-Procurement software hasbeen provided to Jharkhand, Himachal Pradesh and Punjab forimplementation.

• e-Office: It is an instrument for the Next GenerationGovernance with a Content Management Framework (CMF)enabling the employees to create their own content and submitfor review and publication on the portal.

• e-Hospital: It is a generic application software whichaddresses all the major functions of a Government hospital.

• Implementation of National Knowledge Network : NKNproject is an internal network capable of providing secure andreliable connectivity with ultra-high speed core with multiples of2.5/10G to 40/100 Gbps.

• Creation of National Data Centre : With the objective ofprotecting data and ensuring effective backup and datarecovery, NICSI has setup a state-of-the-art Tier III Internet DataCentre at Delhi IT park premises at Shastri park.

• Creation of Development Centre

• Other Major Projects : Uttar Pradesh State Wide AreaNetwork, Passport Office, computerization of CGHSdispensaries and introduction of plastic cards to the CGHSbeneficiaries, mission mode projects like e-districts in a numberof States. Comprehensive DDO Software, Office ProcedureAutomation (OPA) Software and File Tracking System (FTS)were implemented in a number of Government Departments.Some other major projects undertaken are setting-up of highspeed data processing centre in the various offices of RegistrarGeneral, India for Census-2011; facilitating UIDAI, CommunityParticipation Unit of UP Jal Nigam for data centre setup; VCnetworking in J&K; Court Computerization; Counseling foradmission in different courses; Integrated Finance ManagementSystem for Government of Rajasthan; Computerization of ChiefElection Office; Prisons in Punjab; NIC services to Doordarshanfor Commonwealth Games etc.

The services of NICSI span across the central and stategovernments. Some of the esteemed clientele of theorganization are given in Table 1.

Table 1: Key customers of NICSI



C H A P T E R

09 AWARDS


A number of NIC Projects at National, State & District Levelhave been awarded for their contribution to e-governance overthe years. Some of the important awards are listed below:

9.1 National Projects

9.1.1 NREGASoftNREGAsoft was awarded the National award for e-Governance2009-2010 for Best Government website.

9.1.2 National Portal of India (NPI)The NPI has been awarded the Government to CitizenInitiative of the Year in e-Government Track, e-India 2009 byCentre for Science, Development and Media Studies (CSDMS).It also won the Best System Demonstration Award at 9thInternational Digital Government Research Conference atMontreal, Canada , Digital Government Society of NorthAmerica in 2008. It was awarded Best Government Web Site -Silver Icon Award in 2007 and Best Project Technology Awardin 2006.

9.1.3 Posts ProjectsDepartment of Posts was the winner of SKOCH DigitalInclusion Award 2011 for All ICT Initiatives under the category'Technology in Corporate Competitiveness'. Postal LifeInsurance(PLI) received Certificate of Merit from SkochInclusion in 2011(Top 100 ICT projects in India) and Oracle e-Governance Excellence award in 2005 under Innovation in ITcategory. Best e Content -Manthan award 2007 and Microsofte-Governance award for Innovative Project in 2006 has beengiven to iMO project. Skoch Inclusion 2011 Certificate ofMerit (Top 100 ICT projects in India) and Skoch award 2010have been awarded to the epost project. E post Officereceived the Skoch Inclusion 2011 Certificate of Merit (Top100 ICT projects in India).Project Arrow received the PrimeMinister's Award for Excellence in Public Administration in2010.

9.1.4 GIS ProjectsGeomatics Applications won Indian Geomatics Award fromIndian Society of Geomatics (ISG) in 2009. National GIS Portalwon Geo-Spatial Excellence Award by GIS Development (MapWorld Forum) in 2009. GIS And Remote Sensing Division was

awarded " Making a Difference in People's Lives in GIS" in 2006.

9.1.5 e-Lekhae-Lekha developed by Accounts Informatics Division wonNational eGovernance Awards 2009 -Silver Icon forExemplary Horizontal Transfer of ICT Best Practices. Itwas also awarded Government Technology Awards in2008 and PC Quest Best IT Implementation of the yearaward in 2007.

9.1.6 Panchayat PortalPanchayat Raj Informatics Division won the National E-Governance Award 2008-2009 (Best Government Web Sitecategory) for their website.

9.1.7 Common Integrated Police Application CIPA was awarded "The World Is Open Award" 2008.

9.1.8 CGHS Computerisation ProjectHealth Informatics Division was awarded The World is OpenAward 2008 for CGHS Computerization.

9.1.9 Agriculture ProjectsAGMARKNET received Microsoft Award 2006 for being "AProject of National Importance". It was judged the ScotchEditor's Choice 2006. On Civil Services Day 2008,AGMARKNET was Identified as a programme of 'Innovationsin Administration'. Minor Irrigation Census ComputerizationProject and SEEDNET was awarded The PCQuest Best ITimplementation award 2007

9.1.10 Integrated System for FoodgrainsManagement (IISFM)

IISFM developed by Food and Consumer Affairs InfosysDivision was awarded the Best e- Governance ProjectG2G/G2E in 2007. It was also awarded The Maximum SocialImpact, IT Project of the Year in 2006.

9.1.11 MIS on Integrated Action Plan forSelected Tribal & Backward Districts (IAPMIS)

IAPMIS developed by NIC -Planning Commission Unit hasbeen awarded Digital Inclusion Award for 2011 in the categoryof 'Technology in Minorities and Weaker Section Development'

9 I AWARDS

AWARDS

9.2 State Projects

9.2.1 Andhra PradeshOnline Scholarship Management System(OSMS) Projectreceived National E-Governance award 2009-2010 forExcellence in Government Process Reengineering as well asWorld is Open Award 2010. E Medlabs -IPM project -Diagnostic centre workflow automation solution includingscreening of A-H1N12009 cases, won e-India 2010 Jury awardand Public Choice Awards.

9.2.2 Arunachal PradeshArunachal Pradesh received State Award (Silver Medal) for itsJan-Suvidha software by State Government of ArunachalPradesh in 2008.

9.2.3 BiharSCORE (e-Registration) won the Prime Minister Award forExcellence in Public Administration for year 2007-08. ELECON(Election Confidential) won the 11th National e-GovernanceAward (Silver Medal) in year 2008. e-KHAZANA(Computerization of Budget, Treasuries & State ProvidentFund) won the National Award for e-Governance (Excellence inGovernment Process Re-engineering) in 2007.

9.2.4 ChhattisgarhChhattisgarh received CSI-Nihilent Award- Best e governedDepartment - Dept. of Food, PCQuest Best IT Implementationof The Year 2009, National eGovernance Award (GOLD) forPublic Distribution System, Prime Minister's Award forExcellence in Public Administration for 08-09 forcomputerization of Paddy Procurement and PDS. DhaanKharidi project received National eGovernance Award 2008(BRONZE) and eIndia Award 2008 for Best GovernmentInitiative. Chhattisgarh also received Online eIndia Award 2008for Best ICT enabled department - Dept. of Food and OnlineManthan South Asia Award 2008 for Best Content.

9.2.5 GujaratDrug Logistics and Inventory Management Systemdeveloped by Gujarat is a recipient of the National e-Governance award in the health sector in the year 2009.Xtended Green Node (XGN) is also a recipient of National

e-Governance Award for Re-engineering of Process, andCSI Award- Special Recognition.The Gujarat High Courthas achieved the India-Tech Excellence Awards under thee-Governance Category on 'ICT in Gujarat State Judiciary:The Journey So Far'. It has also won the CSI-Nihilent e-Governance Awards 2008-09 under the Project Categoryon 'ICT in Gujarat Judiciary'. The High Court has also wonthe GOLD in the category "Exemplary horizontal transfer ofICT-based best practices" in the National award for e-governance 2009-10.

9.2.6 GoaThe Department of Accounts and NIC's joint efforts atcomputerization were rewarded in the form of bagging theprestigious CSI-NIHILENT Award in the department categoryfor Accounts Online in 2009.

9.2.7 HaryanaHaryana received an award on "Outstanding individualcontribution in Programme implementation of RSBY (RashtriyaSwasthya Bima Yojana)" at National conference of RSBY heldin 2011. It also received Good Governance Champion Award2010 (North Zone) at the Government TechnologiesConference 2011. Value added Queue Management System,multiple counters and Process re-engineering in HARIS atGurgaon received Skoch Challenger Award 2010. It wasawarded "Rashtriya Gaurav Award-2009" by India InternationalFriendship Society for meritorious services in the field of IT & e-Governance. The project- Integrated Workflow System forPaperless Admissions to AICTE approved Courses in Haryanareceived CSI-Nihilent "Best e-Governed Project", ExcellentProject Award 2007-08. Haryana received 4th Rank inDataquest-IDC e-Governance Survey 2008 for "best e-Governed State of India". Results Through Binocular (RTB) -ICT Based Examination System & Publication of the Results ofHaryana School Education Board received Skoch ChallengerAward 2007-08. Haryana also received Telecom IndiaExcellence Winner's Award 2007 for Best e-governed State.The state also received National e-Governance Awards 2008for Integrated Web-based Workflow System for PaperlessAdmissions to AICTE approved Courses in Haryana (GoldIcon Award) and Mustard Procurement Management System atRohtak (Silver Icon Award). HALRIS - Dynamic Integration of

189


Property registration & Land Records, and RTB - ResultsThrough Binocular received two awards at the 9th National e-Governance Conference in 2006. OTIS (On-line TreasuriesInformation System) received Microsoft National e-Governanceaward 2006.

9.2.8 Himachal PradeshElectronic Gazette & HIMPOL were awarded NationaleGovernance Award-Bronze in 2009 for ProfessionalExcellence in Government Process Reengineering andOutstanding Performance in Citizen Centric Service Deliveryrespectively. Integrated Land Records Computerisation(HIMRIS) received National eGovernance Award-Golden Iconin 2006 (Professional Excellence for Process Reengineering-Category New Entrant).

9.2.9 KarnatakaNemmadi project has won the Microsoft e-Governance award2007, National e-Governance awards -'Silver Icon' in 2007 andGovernment Technology award for eGovernance in the AsiaPacific region in 2007. Land records management system- Bhoomi project has wonmany awards like National E-Governance award in 2003, CAPAMSweden in 2002, united nations award for public services in 2006. Pancha Tantra - Grama Panchayatha Online System' of RDPR,Govt. of Karnataka and NIC, Bangalore has got the GOLDaward of National e-governance 2010-11 under the category -"Exemplary Re-Use of ICT Based Solutions".The Ganakeekrutha Grahakara Seve (BGS) is therevenue billing and collection system of Bangalore WaterSupply and Sewerage Boards (BWSSB),and is deliveringa range of government-to-citizen (G2C) services to morethan five lakh citizens of Bangalore. It has won NationalUrban Water Awards, 2009 for Achieving Cost RecoveryThrough Effective Billing And Collection. It has also wonSilver Icon Award for its Exemplary Performance in E-Governance Initiatives undertaken in the board in theyear 2003.

9.2.10 KeralaProject ReALCraft has won South Asia Manthan 2010 Awardunder 'e-Governance, Public Service Delivery & DigitalConstituency' Category. Kerala also won the best e-district in

computerization award 2007-08 by CSI- Nihilent. DC*Suite wonthe Best e-Governance Award by CSI - Nihilent in 2007. CSINihilent e-Governance Award was received for CAPnic project(in 2006-07), for MESSAGE project (in 2007-2008), forTransport project (in 2007-2008) and for hsCAPNIC project (in2008-2009). The CAPnic project received the Manthan AwardSouth Asia in 2009. The hsCAPnic project received the NationaleGovernance Award in 2010 for Focus Sector Education. SANDbagged first place in e-governance award from Government ofKerala 2009 as well as CSI Nihilant Award of appreciation underG2C in 2011.

9.2.11 Madhya PradeshNew Defined Contributory Pension Scheme (NDCPS)bagged Chief Minister Excellence Award for goodGovernance for year 2010). Seva Mitra Samadhan Kendra ofDistrict Administration, Seoni bagged e-World Forum (JuryAward) - Best e-District Initiative of the Year 2010. M.P.State Education Portal project has bagged the National E-Governance 'Gold Icon' Award. It has also bagged CSINational E-Governance Award for year 2009.The projecthas won Manthan South Asia E-Governance Award in 2009and MP State E-Governance award for Best Project under 'ITfor Masses Category'. e-Scholarship Portal won e-governance certificate of appreciation from the MP StateGovt. in 2010. i-GeoApproach (Internet Geomatics-basedApplication for Planning Rural Road Connectivity toHabitations (Under Pradhan Mantri Gram Sadak Yojna(PMGSY) bagged International Special Achievement Awardin GIS and National e-Governance Award 2009-10 in"Innovative usage of Technology in e-Governance". LandRecords Information System has been awarded CSIExcellence Award (Best IT uses in state) for promotion ofInformation Technology.

9.2.12 MaharashtraMaharashtra received the Manthan appreciation award for e-lokshai IVRS. Rojgar Vahini won the Best E-Governed Project(Out Standing Project) in the CSI-Nihilent E-GovernanceAwards 2007-2008.

9.2.13 OdishaThe successful implementation of e-Municipality at

AWARDS

Bhubaneswar Municipal Corporation (BMC) has enabled thestate to fetch the "Pragati Sathi (Partner of Progress)" award.

9.2.14 PunjabSUWIDHA was ranked topmost among all the e-governanceprojects in the country by Skoch in 2005-06. SUWIDHAreceived Excellence award from Microsoft for 2006.

9.2.15 RajasthanAt eWorld Forum 2011, Rajasthan won the first Prize forSUGAM Single Window and Kanpura (Ajmer) GPNIC RuralConnectivity projects. Project 'Pay Manager' has receivedeRajasthan-2009 Public Choice award under G2C Category."Pregnancy, Child Tracking & Health Services ManagementSystem" received the first prize under the e-HEALTHGovernment Policy Initiative category at eINDIA 2010. SUGAM(Jodhpur) won CSI-Nihilent e-Governance Awards 2008-09under district category.. "eGram" has received eRajasthan-2009Jury Award under G2C Category and Manthan Award SouthAsia 2009. BPL Census received PC Quest Best ITImplementation award in 2008. Apna Khata (Land RevenueComputerization Project) was adjudged First runner-up forexcellence in IT Government Sector. Treasury Computerizationproject was awarded TCS- Oracle e-Governance Excellence forIT and Revenue Efficiency in 2006.

9.2.16 Tamil NaduGePNIC has bagged Skoch-Challenger Award 2010, eIndiaAward for G2B Initiative of the year 2009 , India-TechExcellence Award 2009 for the Odisha Implementation.

9.2.17 TripuraEnergy Billing System received CSI-Nihilent Awards 2008-09under Project category. e-Hospital@NIC suite, anHLDevelopment Framework (HDF) compliant and ISO/IEC

9126 certified end-to-end solution for managing processesand services in public hospital, implemented at Dr. B RAmbedkar Memorial Hospital and Tripura Medical Collegereceived eWorld Award 2011 under the category "Best ICTEnabled Hospital".

9.2.18 Uttar PradeshUttar Pradesh received Prime Minister's Award forExcellence in Public Administration for implementation ofLokvani in Sitapur. Lokvani also received Golden IconAward at 9th National e-Governance Conference, Specialmention at the Stockholm Challenge, Microsoft Award forBest Practices and Manthan Award. The SIO received the"Transformation Leadership Samman" by LucknowManagement Association & DataQuest e-Gov ChampionsAward for spreading eGovernance in the states of UttarPradesh & Bihar. eScholarship received 'Certificate of Merit'during the Microsoft Government Leadership Summit. ePDSproject received CSI Nihilent Award for eGovernance 2009-10 and Manthan Award. Bhulekh (Land RecordsComputerisation) & UP Treasury were awarded OracleeGovernance Award. Board of Revenue was awarded CSINihilent Award for Best eGoverned Department for itscomputerization by NIC.

Besides this, some NIC districts also received awards.Manthan Award was given to Pilibhit for TelemedicineApplication. Manthan Gold Award to District Mirzapur & NISANI- (National Identity Card Software). Other awards wereNasscom Award for Jhansi, eWorld Award for Arogyam &eSamvad to Kanpur Dehat. 8 officers of NIC-UP State Unitalso received " President Silver Medal" & a " Certificate ofHonour" for computerisation of Population Census 1991. NIC-UP State Unit also received the best paper award during " 10thESRI India User Conference, 2009.

191


Department of Electronics & Information TechnologyMinistry of Communications & Information TechnologyGovernment of IndiaA-Block, C.G.O. Complex, Lodhi RoadNew Delhi - 110 003E-Mail: [email protected]: http://home.nic.in

© Copyright 2012 NIC, DeitY, MCIT

National Informatics Centre (NIC) is a premier S&T organization of the Government and has been responsible for inculcating ICT culture in the country. NIC assists the Ministries/Departments, State Governments and District Administration to implementmethodologies for management & monitoringof e-Governance projects. In short, it has been an integrated solution provider for overall ICT needs of the Governments at various levels.

This compendium presents the details ofNIC's initiatives in setting up of Nationwide Common ICT Infrastructure, Standard Products and Solutions designed to address e-Governance initiatives, major National Projects, State/UT Informatics support and services rendered at District / below District level . It endeavors to create a comprehensive picture of the contribution of NIC in the area of e-Governance for citizen empowerment.

bysDV¡ªkfudh vkSSj lwPkuk izkS|ksfxdh foHkkxlapkj vksSj lwpuk izkS|ksfxdh ea=ky;Hkkjr ljdkj,-CykWd] dsUnzh; dk;kZy; ifjlj] yks/kh jksMubZ fnYyh-110 003

jk"Vªh; lwpuk-foKku dsUnz

National Informatics Centre