E-Government...is about INTERACTION with citizens and INTEGRATION between government department

e-Government

...is about INTERACTION with citizens

and

INTEGRATION between government department

What is the process

INTERNET PLATFORMInfrastructure - Tools - 10g - Architecture

Internal ProcessesFinancials, HRMS, Projects, etc.

External ProcessesCRM, Citizen Self Service,Marketplaces

Business Intelligence & Strategic Enterprise Management

Ad

min

istr

ativ

e F

ocu

s

Cit

izen

Fo

cus

Modernising the government

Roadmap to E-Government

Why are we pursuing e-government? Do we have a clear vision and priorities for e-government? What kind of e-government are we ready for? Is there enough political will to lead the e-government effort? Are we selecting e-government projects in the best way? How should we plan and manage e-government projects? How will we overcome resistance from within the government? How will we measure and communicate progress? What should our relationship be with the private sector? How can e-government improve citizen participation in public

affairs?

P A C I F I C C O U N C I L O N I N T E R N A T I O N A L P O L I C Y, 2002

The ABCD – path to E-government for the new EU-member countries

A – Accountability & transparency

B – Budget Control & effeciency

C – Citizen & Business Service

D – Deployment Central/Local

E - Egovernment

The ABCD – path to E-government

A - Accountability B – Budget control C – Citizen Service D - Deployment E - Egovernment

Accountability and also Transparency must be achieved throughout the Public Administration

It is not limited to accounting numbers only,hence you need to ensure that your technologyfoundation alows you to establish the necessary

accessability and transparency without

breaking the privacy in both G2G and G2E Transactions.

The Oracle E-Hub for governmentsensure this, and with Oracle Financials, I-procurement and HRMS you can take these strengths into your government administration.

You will need to report across departments and Oracle BI/W tools alows you to do this.

E-hub for e-Government

Proce-dures

SecurityText

SearchInte-

grationScala-bilty

FileSystem

Portal& Multi-channel

Multi-media

ContentMgmt.

Spatial

A-phase – what solutions?

Business Intelligence & Decision Support for e-Governments

FinancialsInternet

Procurement& Exchange

HRMS


Proce-dures

SecurityText

SearchInte-

grationScala-bilty

FileSystem


Multi-media

ContentMgmt.

Spatial

A-phase – what and whom?


FinancialsInternet


HRMS

Central Government + LG pilots



With the optimal foundation and Financials in

place you are ready to improve your internal Effeciency and be more cost effective.

You should optimize that Government-to-Govenment flows through improved and

secure datasharing.

Keywords aree advanced and fully integrated ERP solution/eBusiness Suite with Chain Management and Tenderprocesses. ProjectCollaboration and extended self service applications together with iLearning improve the Civil Servants Effeciency – and the result is reduced cost and improved budget management and control


Proce-dures

SecurityText

SearchInte-

grationScala-bilty

FileSystem


Multi-media

ContentMgmt.

Spatial

B-phase – what solutions?


FinancialsInternet


HRMSE-learning SCMProject

Collaboration


Proce-dures

SecurityText

SearchInte-

grationScala-bilty

FileSystem


Multi-media

ContentMgmt.

Spatial

B-phase – what and whom?


FinancialsInternet



Collaboration


Regional Government + large Local Govt.



Now you are ready to focus on your externalrelationsship. Key areas are the interaction

Between Government and Citizen (G2C) and

Government and Businesses (G2B).

You already have the technology foundation in place, to improve the interactionprocesses through multichannel CRM with Citizen Interaction Center. Initial focus should be on

Revenue Generating transactions like VAT- & Tax online followed by high volume and high transactions processes (job search, change of address)


Proce-dures

SecurityText

SearchInte-

grationScala-bilty

FileSystem


Multi-media

ContentMgmt.

Spatial

C-phase – what solutions?


FinancialsInternet



CollaborationCRM


Proce-dures

SecurityText

SearchInte-

grationScala-bilty

FileSystem


Multi-media

ContentMgmt.

Spatial

C-phase – what and whom?


FinancialsInternet



CollaborationCRM



Local Government,Agencies w. citizen-

Or business interaction.



Now you have a robust, proven and scalablesolution wich covers, G2C, G2B, G2E and G2G

and you are ready to deploy across all Government enties. And through extensive

Public/private partnership you can exploit your solutions to include a varity of services. Your deployment plan should take into considerations which channels (internet, iTV,Phone etc) are the most optimal for the servicein question. To improve your effeciency even more you could move into shared back office services or consider outsourcing. You may also want to take advantage of Open Source software like Linux


Proce-dures

SecurityText

SearchInte-

grationScala-bilty

FileSystem


Multi-media

ContentMgmt.

Spatial

D-phase – what solutions?


FinancialsInternet



CollaborationCRM

Outsourcing & Share Services

Multichannels in Governments

Collaboration Suite Linux Open Sourc

D-phase – what and whom?


Proce-dures

SecurityText

SearchInte-

grationScala-bilty

FileSystem


Multi-media

ContentMgmt.

Spatial


FinancialsInternet



CollaborationCRM

Outsourcing & Share Services


Collaboration Suite Linux Open Sourc



Local Government +agencies w. citizen/business interaction.

All remaining governmentagencies + associated

organisations.



You are there!Through a phased and structured process startingwith technology foundation and adminstrativeimprovements which resulted in betteraccountability, more control and higher effeciency.

The higher effeciency within yourGoverment administration alow you to moveFocus towards your citizens and businesses –and with the integration, multi-channel supportas well as full G2C, G2B, G2G and G2E deployment - you are a true E-Government

E-hub for e-Government, Overview

e-Government Executive Overview

Customers Videos Demos

EU’s E-government Benchmarks (20 online services for Citizens/Businesses)

Proce-dures

SecurityText

SearchInte-

grationScala-bilty

FileSystem


Multi-media

ContentMgmt.

Spatial

Oracles e-Government Solution


Brochures

Portals for Governments

Financials CRMInternet


E-learning HRMS SCMProject

Collaboration

Pick & Click


Hosting &Outsourcing

E-gov.Workshop

Collaboration Suite

Executivepresentation

Linux Open Sourc

E-Business for e-Governments - overview

Documents

E-Government...is about INTERACTION with citizens and INTEGRATION between government department