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e-Gram Vishwagram e-Governance TSTSP Project
(ODC-FMS-GNR)
District : Ahmedabad, Banaskantha, Bhavnagar, Bharuch ,Dang , Gandhinagar ,Kutch, Mehsana ,Narmada ,Navsari ,Patan, Porbandar ,Rajkot , Sabarkantha, Surat, Surendranagar, Tapi, Vadodara ,ValsadDURATION : 3rd March 2014 – 2nd March 2017Team Formation :TLE : 378
DLE : 19
SLE : 1
Associated Partner Company : Bluemax Systems,Mehsana
e GRAM : Component
VillageComputer
Entrepreneur
ComputerPrinter withVSAT along
With Software
Capacity BuildingTraining
E-Services(G2C & B2C
Services)
TechnicalSupport & Training
Staff
e-GRAM
To Fulfill objectives of 73rd & 74th constitutional amendment by empowering Gram Panchayats
• A PPP Model on a revenue sharing basis
• Local person from village with Min Qualification of 10th Pass
• Roll out of Basic G2C services & B2C Services through eGram Center with use of ICT Setup established at eGram Center
Village Computer Entrepreneur ( VCE )
Technical Support & Training Service Provider (TSTSP)
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Every Month visit to each & every eGram
Main Responsibility :
To Provide L1 Technical Support (Hardware & Software) to eGram Coordination with Computer Hardware & VSAT Provider for solution To Provide Training Service to VCE Assist the eGram Center in roll out of G2C & B2C Services
Regular Monthly/Weekly/Daily MIS Reporting
eGram ICT Infrstructure
Computer
Printer
Scanner
UPS
Speaker
VSAT along with Modem, UPS, VoIP Phone and Webcam
GSWAN setup at Taluka /District Panchayat Office
Ku Band – Optional
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– Provided Broadband Internet Connectivity to all 13685 Gram Panchayat , 26 District panchayat and 5 state offices with help of VSAT Technology
Highlights of e Gram Connectivity Infrastructure Project
Category Availability for Bandwidth Available Total (in Mbps)
Data 1300 Concurrent User 16 Kbps burstable up to 256 Kbps/site 37 Mbps
VoIP 200 Concurrent User 16 Kbps/site 3.2 Mbps
Video Conference 35 Duplex Channel(7O Users)
384 Kbps/Channel 13.5 Mbps
Video Broadcast Channel 1 Channel 4 Mbps 4 Mbps
NSS11NSS11
SateliteSatelite
MCUMCU
InternetInternet
Airtel Hub & Gujarat NocAirtel Hub & Gujarat Noc
13711 Remote Location13711 Remote Location
VoIPVoIP InternetInternet IntranetIntranet
Video Video BroadcastBroadcast
Video ConferanceVideo Conferance
NETWORK ARCHITECTURE OF eGCI ProjectService Provider : Airtel
Second Parallel Network: Ku Band(for capacity building training program for PRIs)
All DDO’s, TDO’s &
7400 Gram Panchayat
Connected through
Ku Band
BiSAG Earthstation &TV studio at Gandhinagar
One Way VideoTwo Way AudioBandwidth provided by
ISRO, GOI
TLE –Daily Activity…
• Start visit from Taluka to egram center• Each TLE must carry software CD, Diary, Visit Note, Application form• Search for key – with help of VCE/ Sarpanch• Check Electricity & Earthing status• Start computer & VSAT Modem• Check all computer of his egram must have
– MS Office– NIC eGram office s/w 1.3– Scopia– VLC Media Player– Internet Explorer– Trend Micro Antivirus – Version 10.6 or higher ( ftp://192.168.188.19)– CSC OMT Tool
Train VCE about all above and also how to do video conference and eMail checking of VCE mail id
TLE –Daily Activity…
Give training to VCE about
1. ROR – Right of records Service
2. GEB Bill Collection Work Service
3. PDS e Coupon Service
4. I Kisan Portal
5. B2C Portal: http://apna.csc.gov.in
6. CSC OMT Tool & Antivirus Update
7. Department Website www.panchayat.gujarat.gov.in
8. Certificate
i. Birth
ii. Death
iii. Income
iv. Character
TLE –Daily Activity…
• If following are found there then use application letter
– Cartridge /other consumable Not Available– VCE not interested in work– Sarpanch/ Talati not cooperative
• Submit this application letter in three copies
– TDO– Self Copy– DLE copy
• See UPS charging properly or not. If not, then train VCE about this & charge it• If hardware or VSAT found to be not working, then complain with call centre and take complain
number & pass it to DLE too. • TLE is expected to give proper L1/Soft Troubleshooting support to ICT Infrastructure available at
eGram with help of his knowledge /support of other TLEs or DLE• It is expected from TLE that only call related to part replacement will get register with Call Center
of Hardware or Connectivity Provider• Mark all above activity in his visit note and take signature of concerned• Every TLE will maintain proper documentation of his work in file
Reporting Format
1. eGram visit note
2. CS Report
3. TLP /DLP Report
4. Monthly Feedback Report
5. eMail Airtel complain format
6. Call to hardware vendor or Airtel form
7. Video conference Booking form
8. eGram Service Patrak
9. http://egms.guj.nic.in/vgramsabha
Important contact No. & email Address
ACER (079-26406541/43/44/45, [email protected])
WIPRO ([email protected], )
HCL (01202406187 , [email protected])
Airtel ([email protected], 079-40100000)
Samsung Printer Call (1800 3010 8282 ,[email protected])
Trend Micro(9099744333 , 9099969596 )
GSWAN(079-23256600, [email protected])
� � � ��� � � � � � � � � � � � � � � �મ�ત ડ�વ�ઈસમ�� પડત તકલ ફ� મ�ટ� ન ચ� જણ�વ�લ હ�લપ લ�ઈનન� સ�પક� કરવ�.
ઈ- �મ�લ : [email protected] � �મ�બ�ઈલ ન�બર : ૦૯૮૨૫૦૨૪૪૬૯
Apna.csc.gov.in Support Line
Before calling help line ensure eGram Center must have CSC OMT Tool
installed at system and user id & pwd must be there
Help Desk number:-0124-
6773333/01132316989/01132315746/01132315863
( � � � � � � ��� ������ ���� �� �� ��� ����ફ�ન પર વ�ત કરત વખત�ક'પ� કર� હહન*� ભ�ષ� ન� ઉપય�ગ કરવ�.) � અન� � � � � � � ���� વ�લ�ટ પ�સવડ1 મ�ળવવ� મ�ટ� email �� ������ મ�� જ�ડ�લ excel sheet �� મ�� VCE � ન updated � � � મ�હહત [email protected] /
[email protected] � �પર મ�કલવ .
� �� � � � � � � � � � ક�ઈપણ મ4 �જવ ણમ� ટ� આપન� મ�બ�ઇલ પર"CSCHELP" � � ���������� ટ�ઇપ કર� ૯૮૭૦૮૮૮૮૮૮ / � �૯૯૭૧૮૮૮૮૮૮ પર મ�સ�જ � �� � ���� ��� � � �� �������� � � ��મ�કલવ� અન� ૧ કલ�ક બ�* તમન� પતતસ�* મળશ� .
For any technical support
For Hardware Call Complain , TLE Must have Serial Number of
hardware device before logging complain
For software application ; TLE will send mail with screen shot (of
Error) to DLE .
DLE will send this to concern authority marking Cc mail to SLE .
For application like RoR / I PDS /I KISAN /BADEA – Local NIC will
be required to be contacted FIRST .
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Penalty Clause – ICT Failure
To provide L1 support to ICT Infrastructure to the e Gram Center
setup; It means that in the event of ICT Setup (including software)
functioning, if software / hardware goes from operational state to
failure state and TSTSP fails to log the complaint with concerned
vendor, than in that case, TSTSP will be required to pay penalty
which will be the per day per eGram manpower rate of taluka level
executive from the failure incident report to till the call gets locked.
Such incident can be reported by GoG/E GVGS Officials in writing
to concern DDO/ e GVGS Office .
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Penalty Clause – Service Roll Out
Responsibility of TSTSP is the roll out of services in rural area, it means e GVGS on time to
time basis will roll out services in the rural area, and for that, different training plan will also be
planned by e GVGS . TSTSP are supposed to participate in such programs actively .If e GVGS
will provide training for particular services and required devices / User Id and passwords will
also be delivered for eGram center VCE. Even if within 21 days , that eGram center fails to start
e Service than in that case TSTSP will be required to pay penalty of per day per eGram
manpower rate of taluka level executive from 22nd Day to the date services starts from that
eGram Centers . In the event of non availability of VCE for that eGram center , this clause will
not be applicable , however in such case TSTSP is required to submit report of such
absenteeism of VCE in the start of every month to e GVGS as well as concern DDO Office.
Date of start of services will be accounted as one sample service roll out from that eGram
Center, which shows that center is ready for that service and TSTSP will be required to submit
report to DDO as well as e GVGS office through mail / written report .
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Penalty Clause – Leave Case
Designation Leave Day in one calendar month working days
Penalty Charge on Per Month Basis
Taluka Level Executive (TLE) For more than 2 leave TLE Manpower rate for Every working day absenteeism
District Level Executive (DLE) For more than 3 leave DLE Manpower rate for Every working day absenteeism
State Level Executive (SLE) For more than 5 leave SLE Manpower rate for Every working day absenteeism
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If TLE / DLE / SLE will absent and TSTSP service provider fails to provide substitute manpower in that case:
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Penalty Clause – NOC & ANTI VIRUS
Event Time Line to complete Penalty Charge in the event of failure
E Gram Center logging at NOC Center from that location only
Once in a month 2 Day manpower rate of TLE of that failed eGram Center at NOC and DLE –Monthly basis**
Anti Virus updation at eGram Servers
Once in a quarter 2 Day manpower rate of TLE (of that area )and DLE – quarterly basis *
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*This will be not applicable if server gets crashed / connectivity is failed for that center in that quarter.** In the event of connectivity / electricity / building damage this will be not applicable.
Report
Report Type Frequency
District Level Executive Performance Report (DLP)
7th of every Month
Taluka Level Executive Performance Report (TLP/Micro)
7th of every Month
Monthly Feedback Report (Taluka Wise Report)
4th of every Month
CS Report Every Week Thursday
GSWAN failure Report Every Week Thursday
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General Information & Query Process
• Every Month TLE egram visit will start after DLE instruction , who will get instruction from SLE
• Query Process : TLE DLESLE• No Team Member will share any Project information other than
to his DLE or Government Officials• In general , It is expected that team member will take
permission of leave from higher one day before his holiday• Per Month One CL will be allowed and this can be carry
forwarded• Team is expected to follow the orders of GoG officials and
Higher Management with full efficiency and dedication towards his work with out repeating reminders
Target
One TLE – One Modal eGram – One Month
(All support Document and GR are available at www.panchayat.gujarat.gov.in at eGram Section)
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