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E-Resilience Conference21 April 2016
#alwaysonculture #eResilience
Technology at Work: A systems perspective
Dr. Richard A. MacKinnonInsight Director – Future Work Centre
#alwaysonculture #eResilience
Introduction and Overview
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Work as a system
Considering technology at work
Wearable technology
Building e-resilience?
#alwaysonculture #eResilience
Educate the public about what
occupational psychology has to offer
Help organisations make evidence-
based decisions
Raise the bar of occupational
psychology practice in the UK
Develop the next generation of
occupational psychologists
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The Future Work Centre
Our core aims:
#alwaysonculture #eResilience
“The World of Work”
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#alwaysonculture #eResilience
Considering a systems perspective
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#alwaysonculture #eResilience
Wearable technology
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#alwaysonculture #eResilience
The intra-personal level
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What does it mean for the individual?
What individual differences play a role here?
Personality
Skill
Behaviour
How can we use this information to improve the
experience?
How can we inform, support and educate the user?
How can we influence designers?
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How do we use email?
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#alwaysonculture #eResilience
How do we use email?
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#alwaysonculture #eResilience
The inter-personal level
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How does technology impact relationships at work?
Facilitating communication across borders and time-zones
Facilitates flexible working arrangements
Communication between team members
The role of hierarchy and senior role-modelling
Email’s role in incivility in the workplace
The impact on relationships outside of work
Work/non-work spillover
Boundary management strategies
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The organisational level
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How is technology introduced and used?
The redundancy of one-size-fits all policies and regulations
The role of training in appropriate use
Explicit and implicit messaging about technology
“How will my wearable tech data be used?”
Who “wins” when it comes to fitness tracking?
Organisational norms about responsiveness, flexible working and
availability.
Organisational support for healthy use of technology
What does wearable tech mean for organisational security and
employers’ liability?
The role of culture e.g. psychological safety and monitoring
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The socio-economic level
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Considering the broader context
The legal framework for technology usage
France
The Netherlands
The economic context for technology-driven change
The speed of technological innovation
The accessibility of new technology
#alwaysonculture #eResilience
Building eResilience?
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#alwaysonculture #eResilience
Building e-Resilience?
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The relevance of a systems perspective
Research highlights one size does not fit all
Considering resilience at multiple levels beneficial
Requires inquiry and interventions at multiple levels
Psychologists can’t do this alone
Multi-disciplinary approaches can be more inclusive
