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Vetting of COPF Checklist by FINIPLC:

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Service Delivery (OFGMUMB) logs in to do COPF Vetting.

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PSR in OFGMUMB Work Queue for COPF Vetting

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Vetting of COPF Checklist by OFGMUMB:

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Order Booking

Customer

Creation

Lead /

Opportunity

Creation

Capture

Site info.

Prepare

Solution

Design

(Optional)

Solution

Definition

Solution

Vetting

(Optional)

Capture

Data for

Feasibility

Feasibility

Checking

Pricing and

Discounting

Reach

Agreement

and

Closure

Capture

Purchase

Order

Details

COPF

Entry

COPF

Vetting

Order

Booking

Provisioning Billing

Feasibility and Access Team

CNI Team

Finance Team

Legend :

Service Delivery Team

Service Delivery and Finance

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Order Booking

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Order Booking:

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Order Booking: Selection of Project Manager and Program Manager.

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Provisioning

Customer

Creation

Lead /

Opportunity

Creation

Capture

Site info.

Prepare

Solution

Design

(Optional)

Solution

Definition

Solution

Vetting

(Optional)

Capture

Data for

Feasibility

Feasibility

Checking

Pricing and

Discounting

Reach

Agreement

and

Closure

Capture

Purchase

Order

Details

COPF

Entry

COPF

Vetting

Order

Booking

Provisioning Billing

Feasibility and Access Team

CNI Team

Finance Team

Legend :

Service Delivery Team

Service Delivery and Finance

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Order Management: For tracing Provisioning Tasks and their approvers.

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Welcome Letter: View/Send

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Service Handover Form

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Commissioning Note Task:

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ENTER BILL START DATE & COMMISSION DATE

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Enter Bill generation Date:

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Commissioning Note:

Billi

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Billing

Customer

Creation

Lead /

Opportunity

Creation

Capture

Site info.

Prepare

Solution

Design

(Optional)

Solution

Definition

Solution

Vetting

(Optional)

Capture

Data for

Feasibility

Feasibility

Checking

Pricing and

Discounting

Reach

Agreement

and

Closure

Capture

Purchase

Order

Details

COPF

Entry

COPF

Vetting

Order

Booking

Provisioning Billing

Feasibility and Access Team

CNI Team

Finance Team

Legend :

Service Delivery Team

Service Delivery and Finance

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Bill Generated:

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Change OrderProcess

Ch O d P

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Change Order Process

Types of Change Orders:

1. Upgrade 2. Downgrade

3. Carrier Change

4. BSO Change

5. Shifting of Last Mile

6. Switching of ILL Services

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Upgrade/ Downgrade:

When a customer requests for change ofits existing bandwidth, it is termed as

Upgrade/Downgrade of bandwidthrequest.

Upgrade/Downgrade of bandwidth of aservice is divided into HotUpgrade/Downgrade and Parallel

Upgrade/Downgrade. Upgrade/Downgrade can be done

exclusively at component level.

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BSO Change:

BSO Change is change in BSO provider for

the existing Last Mile (LM). Customer approaches Account Manager to

get the LM provider changed. For examplecustomer has taken IPLC service with LM

from MTNL and wants to change the LMprovider from MTNL to Bharti.

In this case new LM from Bharti will beprovisioned and old LM from MTNL will be

terminated.

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Switching of ILL Services:

Switching of ILL Service is a change order

scenario in which customer changes fromexisting ILL service, say from PILL to SILL.

Switching of service is divided into HotUpgrade, Parallel Upgrade, Hot

Downgrade and Parallel Downgrade

Change of Price Plan:

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Change of Tariff :

This change order can be as a result

of negotiation with the customer.Sales team can negotiate a different

price for the existing service. Finance

will be intimated with this change inprice for various components. The

new price will be effective from the

date of change.

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Bearer Change (Route Change):

Bearer Change is a change in the

Route Cable Info and it is applicable

only for IPLC Service.

For Example customer has taken a

IPLC service from Mumbai to USA

going via Atlantic route and now

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Blocking of Service :

Blocking of service happens in two cases:

- Requested by customer

- Initiated by Account Manager in case

of non payment intimated by finance

Customer requests the Account Manager

for blocking of service for a specific period. A request is forwarded by Account

Manager to OFG for fulfilling the request.

OFG gives a go ahead to implementation

team to block the service.

T i t O d P

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Terminate Order Process

Termination of Service :

Termination of service takes place in 2 ways

:

- Termination requested by Customer

- Sales decide to terminate the service

based on non-payment of service bycustomer.

The request is sent to OFG for terminating

the service.

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Thank You