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© 2012 EXCELLENCE4Uwww.excellence4u.in 2
At a glance
Evaluation of candidates by a team of technology specialists constituted asper your needs and definitions
Customized process to suit your needs or capability to mirror your triedand tested frameworks
Capability to cover scenario based, functional, and core technology basedneeds across domains and verticals
Contextualization of not just stated job descriptions. Assessment sheetcovers role expectations, right fitment and any specific filter calloutsspecified by you
© 2012 EXCELLENCE4Uwww.excellence4u.in 3
Benefits
Same team used to screen candidates leading to uniformity inthe assessment process
Consistent Process
Normalizing cost of assessment across locations and job familiesby the virtue of using a single vendor partner
Uniform Cost
Not just JDs are assessed, but parameters for right fitment arealso considered and factored in the overall grading criteria
Relevance in Quality
Reduction in the overall time to recruit quality resourceswithout compromises in quality and time to hire
Time to Assess
© 2012 EXCELLENCE4Uwww.excellence4u.in 4
Service Offerings
Screening of resumes
- Articulation of hiring manager's needs very early in the recruiting life-cycle and translating the same as filter/selection checkpoints
- Experienced team with core experience of having managed technology mandates themselves
- Strong QC points to ensure adequate representation given to all filter parameters
- Controlled metrics driven delivery environment
Scheduling Services
- Comprises of highly experienced team adept at explaining role, organization pitch/ branding to candidatesoffered in conjunction with screening or telephonic assessment services
- Used as the first input to assess candidate’s interest, kind of questions asked about the role and interestlevels. Data shared with the screening and telephonic interviewing team
Telephonic interview of short-listed candidates
- Assessment sheets based on specific client led inputs. Emphasis on having the candidate demonstratescenarios and situations than as what has been stated in the resume
- Grading of the assessment sheet linked to client needs with equal focus on hard and soft aspects of thecandidate’s background
- Strong QC and callout process to ensure cases of mis-representation and/or aided answers are weeded out
© 2012 EXCELLENCE4Uwww.excellence4u.in 5
Delivery Process flow
YOU
E4U
DEFINE REQUIREMENTSYOU
RESUME SOURCINGYOU
TECHNICAL SCREENINGE4U
F2F ASSESSMENTYOU/ E4U
HR ROUND & OFFER YOU
Re
cru
itm
en
t Li
fe C
ycle
• List of selected candidates for scheduling and tele-interview
<<E4U>>
• Daily tracker of shortlisted and rejected profiles
<<E4U>>
• Analysis of QC, fed back as input to cheat sheets and evaluation criteria
<<E4U>>
• Evaluation Sheet for each candidate interviewed
• <<E4U>>
• Weekly Report of shortlisted and rejected profiles <<E4U>>
• QC feedback and directional recommendations shared with client
<<E4U>>
• List of profiles for Technical screening <<Client>>
• Descriptive cheat sheets created based on needs of JD
<<E4U>>
• Finalize evaluation criteria
<<Client & E4U>>
• Translation of the evaulation criteria to Client sourcing partners
<<Client & E4U>>
• Technical screening of resumes
<<E4U>>
• List of profiles for Technical screening from
<<Client>>
• Specific assessment artifacts/format <<E4U>>
• Agree on Evaluation Criteria/Sheet <<Client & E4U>>
• Scheduling of tele-interviews
<<E4U>>
• Administering of tele-interviews and capturing feedback in assessment sheets
<<E4U>>
RESUME SCREENINGE4U
© 2012 EXCELLENCE4Uwww.excellence4u.in 6
Implementation Process Map
Owner Process Support Artifacts Output Output Recipient Frequency
Client Resumes mailed to E4U Candidate ResumesCandidate tracker
1. Resumes2. Candidate tracker
E4U Daily
E4U Schedule candidates via phone. 3 tries for candidate not reachable/ call back, before determined as not interested
Resume with Client Brand storyCandidate tracker
Candidate tracker NA Daily
E4U Scheduled candidates are screened Resumes. Screening guidelines. Evaluation Form
Evaluation forms of selected and rejected candidates
E4U Daily
E4U Collection and review of all evaluation forms filled by screening team
NA Evaluation forms of selected and rejected candidatesCandidate Tracker
NA Daily
E4U Thank you emails sent to screened candidates from Client email ID, including feedback form
Thank You email template Emails to candidates Candidates Daily
E4U Quality Checks1. Randomly sample evaluation forms for context and quality (30% of sample chosen /day)2. Random calls to candidates post screening for feedback on interview experience
1. Evaluation forms of selected and rejected candidates2. Candidate tracker
1. Evaluation forms of selected and rejected candidates2. Candidate tracker3. QC report callouts
E4U Daily
E4U Report generation and review Candidate tracker Candidate tracker NA Daily
E4U Daily report 1. Evaluation forms of selected and rejected candidates2. Candidate tracker
1. Evaluation forms of selected and rejected candidates2. Candidate tracker
Client Daily
E4U Weekly Dashboard Candidate tracker Weekly Dashboard Client Weekly
E4U Monthly Summary Weekly Reports Monthly Summary Client Monthly
Client Feedback of interviews conducted by Client Candidate tracker Candidate tracker E4U Weekly
© 2012 EXCELLENCE4Uwww.excellence4u.in 7
Delivery Structure
Scheduling calls and representing Client brand story
15 yrs of delivery experience
Delivery SPoC & Project Owner
20 yrs of delivery experience
Program Sponsor
Program Director
Program Lead
Scheduling Team
Screening Team
8+ years of experience
© 2012 EXCELLENCE4Uwww.excellence4u.in 8
Governance & Communication Model
Activity Frequency Mode Participants Publisher Remarks
Daily Report Daily Email Client E4U Daily Status
Operational Updates Alternate DayConference
CallClient/ E4U E4U Stabilizing operational rhythm
Weekly Dashboard Weekly Email Client/ E4U E4UWeekly status on progress. Specific QC callouts
Monthly Summary Monthly Conference
CallClient/ E4U E4U
Calibration, Course correction, Challenges, Way forward
Alarm Bells As per Need Email/ Call Client/ E4U NAEmail and if not resolved, via phone
Process Owners own the activity; actual communication and recipients could differ from task to task
Publisher is the SPoC for communication purposes and not the owner of the process
Escalations, if needed to be addressed to Account Owners on either side
Preferred mode of seeking clarifications (applies both to E4U and Client) should be over email
E4U proposes a 15 minute conference call every alternate day for the first fortnight to address any operational issues. Frequency can be reviewed after 2 weeks
© 2012 EXCELLENCE4Uwww.excellence4u.in 10
Candidate Customer Experience
Dear <Candidate Name>,
We are glad to inform that your
interview for Software Engineer
position has been scheduled for
10 AM on 15th Feb 2012.
We wish you the very best.
Sincerely,
<Client Name>
9845099999
9:41 AM
Dear <Candidate Name>,
It was a pleasure talking to you
recently. We at <Client Name>,
India would like to thank you for
spending your quality time with
us..
Your candidature is currently
being reviewed, in case your
resume gets shortlisted,
we would get in touch with you.
Sincerely,
<Client Name>
9845099999
4:15 PM
Reminder SMS sent to candidate pre-interview Thank you SMS sent to candidate post completion of interview
© 2012 EXCELLENCE4Uwww.excellence4u.in 11
Delivery Differentiators
Articulation of assessment criteria and cheat sheets
- Ability to go beyond stated job descriptions and capture the unstated which could be mandatory, nice to haveor good to have
- Our needs assessment team come from technology, recruiting and delivery backgrounds from services andproduct companies with hands-on experience in creating and hiring hundreds of technology professionalsthemselves
- Translating the defined needs back to the E4U screening team and creating appropriate filter parameters forthe client sourcing team
- E4U team co-creates the artifacts and ensures that the right amount of training and intervention mechanismsare created for seamless knowledge transfer
Candidate Customer Experience
- Scheduling is courteous and schedulers are trained to not be pushy, have the ability to articulate the positionbenefits and the organization perspectives and clearly articulate the benefits of why they feel the candidate isthe right fit for the job
- SMS sent to candidates about an hour before the scheduled interview to gently remind him/her about thescheduled call. Thank you SMS sent after the candidate has finished the call
- Feedback form sent via email for candidates to recount his experience back to HR and also refer friends
- Candidates who are not interested are thanked for their participation and are asked for permission to be intouch. Information is appropriately communicated back to Client SPoC
© 2012 EXCELLENCE4Uwww.excellence4u.in 12
Delivery Differentiators ….contd
Quality Control and Project Management
- Metric driven approach across every phase of the delivery life-cycle with strong emphasis on data collationand representation
- QC points at every output milestone with a feedback/ loop mechanism to flexibly change the process on theGO!
- Interventions on the delivery process
- Interventions on the integrity of the data captured and reported
- Random checks to assess candidate experience and overall SLA’s
Automation tools
- Macros and other workflow automation mechanisms to ensure quick crunching of data, elimination of manualextraction and reporting to erase human errors
- Web-based reporting system: Macro view on status for clients and micro view for delivery team
- Repository for storing all resumes and evaluation forms, process maps, with access/ version control for clientsand internal project teams
- Automated emails/ SMS to candidates; pre and post to enhance candidate customer experience which alsohelps decrease the no-show metrics
© 2012 EXCELLENCE4Uwww.excellence4u.in 13
Risk Mitigation for your Peace of Mind
Risk Mitigation
Correct capture of hiring manager’s needs
Highly experienced team of technical SMEs involved in the process of understanding requirements of hiring managers
Information integrity Automation of interventions between processes to ensure reduction in human errors
Accuracy in reporting Macro driven approach to consolidate and report. Automation tools for every milestone involving disparate data sets
Confidentiality and Disclosure
Non-disclosure agreements are signed upfront prior to any information exchange, both with client and E4U team members
Scaling up and Scaling down
Robust delivery process and healthy bench ratios to ensure smooth ramp-up and stringent knowledge management process to take care of ramp-down
© 2012 EXCELLENCE4Uwww.excellence4u.in 14
To Sum up..
Largest independent specialist assessment company with deliverycapability in 17 locations across the world
Experience in assessing talent from 3 to 20 years band acrosstechnologies, roles and verticals – product/ services/ product engineeringsites/ distributed delivery locations
Set up by IITians with an industry background of having worked for someof the finest companies of the likes of Infosys, KPMG, Sun Microsystems toname a few
Proprietary delivery framework which mirror your assessment / interviewprocess or customized according to the defined need
Working with leading services, SI’s and product companies worldwide
Cumulative 400 man years of assessment and interviewing experience
© 2012 EXCELLENCE4Uwww.excellence4u.in
Or do contact us [email protected]
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