Ea Smart Metering Ii Scope Document (Summary)

EA-envision:

Smart Metering & Energy Data Management

Enterprise Data Cloud™

Smart MeteringBackground

Project Code: EA nnnnn

Final

(detailed and overview presentations are also available on request)

Smart Meters• Smart meters are the next generation of electricity and gas meters and

are being installed and connected to always-on Mobile Broadband via an Energy Supplier MVNO.

• Meter Readings and energy consumption statistics are displayed both on an in-home display panel and using mobile telephones, PDA’s, the home PC or mobile laptop via the Energy Suppliers Internet Portal – linked to consumption monitoring and energy management software.

• Smart meters will bring about the end of estimated meter readings and bills - and provide customers and energy suppliers with accurate information about the amount of electricity and gas being consumed.

• Smart meters will empower customers to make choices on how much energy they use. Suppliers will install two-way communication systems using MVNO Platforms that display accurate real-time information on energy use both in the home and business, available to both to the consumer and to the energy supplier.

EA-envisionEA-envision

Why Smart Meters?

• In addition to the benefits described above, smart meters enable: -– Consumption to be measured over any fixed or arbitrary time periods

• Typically at one-minute intervals for Smart Meter Energy Management Applications• 1,440 Energy Consumption Records per Service per Smart Meter per Day

– Flexible tariffs that offer reduced energy pricing during off-peak periods– Capability allowing the customer to sell energy back to the supplier - which

will facilitate more widespread adoption of micro-generation technology (e.g. combined heat and power plants, solar panels or wind turbines)

– The same meter can be for multiple services (electricity, water and gas - subject to cost and availability) and will be used for all customers, whether they are on pre-payment or credit tariffs - and regardless of supplier

– Energy Suppliers will be able to differentiate their energy products, services and tariffs through offering tariffs uniquely customised to individual customer needs (micro-marketing and mass customisation)

– Energy Suppliers will be able to offer improved customer service through providing alternative means of displaying energy consumption – i.e. in-home display panels, the internet - via desk-top and lap-top computers, mobile telephones and PDAs, or using interactive digital TV (idTV)

– Energy Suppliers will be able to improve the accuracy of forecasting their total customer energy demand at different seasons and at various times of day - and be able to purchase energy contracts more efficiently


SMART Metering Online EA-envisionEA-envision

Key Resources and Timeline

• On Friday 17 October 2007, the ERA responded to the BERR consultation on smart and advanced metering for small and medium sized businesses (SME’s), for remote sites and other non-domestic customers. This response can be found on ERA’s consultations page.

• The ERA has published a document on Principles and requirements for smart metering including source references

• The ERA has produced a Market Model Definition paper, which describes the organisation's view of the market models for smart metering

• The ERA is producing a series of Smart Comment newsletters in order to keep all stakeholders and interested parties up to date with progress on smart metering and the passage of the Energy Bill through Parliament: -

– First edition of Smart Comment, May 2008 – Second edition of Smart Comment, July 2008

• Smart Metering Technology Trails – in progress now• Smart Metering Market Launch – 2012 (Supply of Smart Meters to new customers)• Smart Metering roll-out complete – 2020 (all existing analogue meters replaced)


http://www.energy-retail.org.uk/consultation.html

http://www.energy-retail.org.uk/documents/Principlesandrequirementsdocumentv11.pdf

http://www.energy-retail.org.uk/documents/MarketModelDefinitionPaperv1.pdf

http://www.energy-retail.org.uk/smartmeters/SmartComment.htm

http://www.energy-retail.org.uk/smartmeters/smartcomment.htm

Key Resources and Timeline

• There are still some unresolved issues around Smart Metering Market Definition -

– The Government wishes to use Smart Metering as a market-changing opportunity to force the break up of the Energy Conglomerates into horizontal industry segments - in order to end their market dominance and encourage the entry of new supply market participants (Tesco, Virgin.).

– Under the provisions of the Energy Bill, Energy Companies may only be permitted to participate in a single energy industry segment, and be forced to sell off their assets in other segments: -

• Exploration and Production• Transmission and Storage• Generation and Trading• Energy Supply and Meter Operations

– The cost of installing a Smart Meter varies between £500-1,500 per site (depending on technology options, features and functions) – who pays ?

• The Structure Group (TSG Beranger) has developed a Market Model Definition paper, which describes the Government’s view of market models for smart metering. This is yet to be published due to delays in resolving the market issues described above: -

– First publication date for Market Model Definition paper, September 2009 – deadline missed– Second publication date for Market Model Definition paper, October 2009 – deadline missed– Third publication date for Market Model Definition paper, November 2009?






SMART Market Impact EA-envisionEA-envision

• Smart Metering Market Analysis– The Government may wish to use Smart Metering as a market-changing opportunity to force

the break up of the Energy Conglomerates into horizontal industry segments – so as to end their market dominance and encourage the entry of new supply market participants: -

• Tesco• Virgin.

– The Energy Bill may be contentious - Energy Companies might only be permitted to participate in a single energy industry segment, and be forced to sell off their assets in other segments: -

• Exploration and Production• Transmission and Storage• Generation and Trading• Energy Supply and Meter Operations

– The cost of installing a Smart Meter varies between £500-1,500 per site (depending on manufacturer, operator, technology options, features and functions) – who pays ?

• Energy Suppliers? Meter Operators? The customer?

• Smart Metering SWOT Analysis

• Strengths – New Entrants– Energy Supplier brand Image and customer perception, lock-in to unfavourable long-term energy contracts– Chaotic & fragmented As-is Utility Technology Landscape and lack of coherent Industry Strategic Direction

• Opportunities– Transformation Opportunity for new entrants into the premier Energy Supplier a) in the UK, and b) in Europe

• Threats– Internal capability to understand and grasp the opportunity for managed change and to implement the Master

Plan, As-is to To-be Transition Strategy and Change Roadmap– Lack of clear Sponsorship / Buy-in and technology research funding from UK / EU Governments– Probable further global economic downturn 20011 / 2012 (current economic uplift is a false recovery)

Smart Metering - Market Participants

Meter Operators

Siemens, Actuate,Landis & Gyr, Kent

Strategy Houses and Business Advisory Consultants

Energy Suppliers

Centrica, EDF, E-on,RWE, Tesco, Virgin

Mobile NetworkOperators

Vodafone, T-mobile,Orange, O2, 3, BT

Systems Integrators and Business Process Outsource Vendors

Smart Metering - Market Participants• Strategy Houses

– Booz– Bain– The Boston Group– McKinsey– Monitor– Roland Berger

• Business Advisory– Core UK– Deloitte– Ernst & Young– KPMG– Price Waterhouse Coopers– The Structure Group (TSG Beranger)

• Systems Integrators– Accenture– Cap Gemini– Cognizant– Fujitsu– IBM– Logica– Sapient

• BPO Vendors– Axiom– Capita– Serco– Steria

• Telcos– O2– Orange– T-mobile– Vodafone

• Energy Suppliers– Centrica

– First Utility

– E-on

– EDF

– RWE n-power

– Scottish and Southern

– Tesco

– Virgin

• Meter Operators– Actuate– Landis and Gyr– Siemens– Telexis

Smart MeteringBusiness Scope


Final

Current Business Situation• 2008 has been a volatile year for energy markets. In the past 12

months, many Energy Suppliers have had two price increases. Traditional media and internet are driving consumer awareness and transparency, generating high interest but negative views (Brand Survey - Energy Journal, 2008).

http://www.wtrg.com/daily/clfclose.gif

Current Business Situation• News reports, consumer comparison sites and forums are filled with

angry and frustrated customer comments on the lack of control and certainty over energy consumption and how much they are actually paying. Huge direct debit increases, accusation of unfair demand for money from customers who are in credit, inaccurate estimated bills, large debt during direct debit reassessment are key complaint areas

Current Business Situation• At present Energy Suppliers produce bills for customers every 3 months –

triggered by a Meter Reading event. This is an automated process which is managed via a batch schedule and only requires manual intervention should an account status flag, meter reading or billing exception occur.

– Customer Clustering – Payment Method– Billing Trigger - Meter Reading Event (initiated by BG)– Meter Reading Type Precedence – MRA / COR / Estimate

• An agent can trigger a bill outside of a customer’s 3 monthly billing cycle by raising an un-scheduled bill at the customer’s request (known as an ‘out of cycle’ quarterly bill) – where an MRA or COR supersedes an Estimate.

• Energy Suppliers offers a variety of payment methods to enable the customer to manage the payment of their energy consumption charges: -

– fixed monthly instalment by direct debit (DD) via Customer Payment Scheme (CPS)

– variable 3 monthly invoice by direct debit (QVDD)– variable 3 monthly invoice e.g. by ad hoc credit/debit card / cheque (credit card

details are not retained)

Required Business Situation• Monthly Billing - Energy Suppliers wish to produce Energy Bills on a Monthly

basis - triggered by a Bill Date nominated by the Customer - rather than a Meter Reading event. This again will be an automated process which is managed via a batch schedule and only requires manual intervention should an account status flag, meter reading failure or other billing exception occur.

– Customer Clustering – Tariff Type / Bill Date / Payment Method– Billing Trigger – Monthly Billing Date (Customer Nominated)– Meter Reading Type Precedence – COR / MRA / Estimate

• Any customer may trigger a bill outside of the declared monthly billing cycle date by submitting a new Customer Own meter Reading (COR) – which supersedes either an MRA or Estimate Meter Reading. At the request of the customer, this may in turn trigger a cancel / re-bill process (for an ‘out of cycle’ monthly bill) – subject to satisfying credibility / limits / tolerances.

• Energy Suppliers will offer monthly customers a variety of payment methods to enable the customer to manage payment of their energy charges: -

– variable monthly invoice by direct debit (MVDD)– variable monthly invoice e.g. by monthly variable credit card / debit card (MVCC)– (Credit Card / Debit Card Token exchanged with Payment Processing Authority?)– (standing order and cheque payments?)

Customer Centric Retailing• Characterised by Direct Consumer Sales to identified Customers

– Customer Centric Retailing is shaped by the Customer Relationship Management (CRM) Strategy, Micro-marketing and Mass-customisation

• Powered by detailed planning of the Customer Lifecycle – Retail Proposition and Customer Offer – Customer Identification and Acquisition – Customer Experience and Journey – Customer Satisfaction and Retention

• Driven by intimate knowledge of individual Customer Behaviour – Demographics and Ethno-graphics – Psychographics and Balanced Scorecard – Statistical Analysis and Propensity Modelling – Agents of Change - Cultural Identity and Social Transformation

• Supported by Customer-centric Systems – Customer Information and Contact Management Systems – Customer Profiling and Segmentation Systems – Customer Insight and Loyalty Systems – Campaign Selection / Campaign Management Systems – Multi-media Channel Access and Campaign Fulfilment Systems

SMART Marketplace• During late 2008, many major Energy

Suppliers have been trialling Smart Metering Technology and monthly billing. In 2009, First Utility was the first supplier to announce and market smart metering to the UK residential market.

• Their unique selling proposition shares many similarities with the proposition that our own Smart Metering Customer Proposition is tasked to achieve...

– Monthly billing– No more estimated bills– No unexpected costs– It’s all online– Saves you energy – Help save the environment– Smart tariff– Home display unit to monitor

consumption– Energy consumption profile and

history – Simple and easy to understand

Vision Statement• Smart Metering is a brand new Online Proposition developed for the ‘Year

of the Customer’ that is designed to transition Energy Suppliers from price to value based competition. The customer proposition is simple and straightforward … “Take Back Control of your Energy Spend”

• Consumers who sign up to Smart Metering will pay for what they use on a monthly basis - just as they do with other domestic consumption bills such as mobile phone, petrol, food and credit card.

Business Objectives

• Use Smart Metering as market changing opportunity that is value-driven rather than price-driven

• Ability to segment and drive appropriate customers from high cost to low cost channels and use self service processing through multiple interactive access channels

• More engaged, loyal and valuable customers – – Many mainstream Energy Suppliers are currently over-

indexing on older / less affluent customer segments

• Attract younger, more technically savvy customers– Improve positive customer interactions, journey and experience

• Accurate monthly billing – platform for smart metering

Business Objectives• Enhance the customer offer, journey and experience – in order to

provide control and certainty for our monthly billing customers: -

– We’ll remind you– We’ll confirm straight away– Help you save energy– Great online support– Paperless communications with you– Call centre and paper bills available but with nominal charge– Value added energy services such as consumption history, high

consumption alerts, account alerts

• Fewer Cancel / Re-bill Events, reduce calls through process and systems improvement (i.e.: SMS meter read submissions, instant confirmation, payment process update and notifications)

Business Benefits

Core Customer Benefits• Pay for what I use on a monthly basis, choice and certainty

– No more estimated bills– No more unexpected costs– No huge credit and debit situations - Money management / budgeting responsibility back

to customers– Control & certainty back to customers– Range of tariffs

• Easy to deal with your Energy Supplier– It’s all online, information on demand and accessible anywhere– Reminders to help me manage key events (billing, meter reads etc)– Simple automated transactions via multiple platforms (SMS, Email, web, mobile etc)– Debit / credit card details stored, no need to enter every time

• Helps me save energy and money– Energy usage monitor– Consumption history– High consumption alerts– Energy savers report

• Great customer support– Great online self-resolution support – Great email support– Web chat support– Call centre (charged) but with greater SLAs

SMART Programme Scope

• In scope– SMART Proposition restricted to online customers only– Self-Service Provisioning, Tariff and Account Management– Automatic Tariff Switching for customers in default– Monthly Actual Meter Reading, Billing and Payment– Customer Selection of Preferred Contact / Payment Methods

• Customer Preferred Contact Method• Customer Preferred Payment Method

– Customer Self-Service Meter Readings and Payments• SMS Meter Readings and Payment Reminders / Alerts

– All contacts via online or digital multi-media channels - no correspondence encouraged via white mail or e-mail

• Except Debt Recovery – for statutory / legal reasons

– Call centre and paper bills available - with nominal usage fee


• In scope– Enhanced online customer service support – Email customer

care, live chat, knowledge base, “how-to” articles and videos– Provision of energy consumption monitoring devices (CERT?)

• Internet Energy Data Management desirable but not mandatory

– Live Web-chat with customer service support staff• Internet Home Energy Advisor desirable but not mandatory

– Extended availability of self service platforms to SMART customers (24 x 7 non-stop access)

– Multi-channel / multi-platform customer own meter read (COR) submission (IVR, SMS, Online, Mobile)

– Proactive consumption alerts and notifications for process updates / service notifications / confirmations via multiple-platform customer-preferred media

– Simple payment authorization (i.e., debit or credit card details stored online to enable monthly variable payments)


• Out-of-scope– Off-line channel customers– On-line Live Chat / Webinar with Energy Experts– Options not required for this initial phase: -

• Internet Energy Data Management - Web Integration for Smart Meter Energy Consumption Monitoring device

• Competitor Tariffs / Internet “Best Buy” Comparisons

• Internet Home Energy Advisor

• Internet Surveys and Polls

• Smart Devices Integration

• Customer Profiling

• Internet Shopping

• On-line Forum

• Energy Blogs

Smart Programme - To-be Model

SMART

SMART Programme – the challenge

• Business Programmes – Business Transformation Programmes and their associated Processes, Enterprise Services, COTS Applications and Integration Architecture are very complex, high cost / high risk investments and are becoming increasingly difficult to understand and manage. They encompass a huge mass of detail and depend upon the success of a large number of embedded, mission-critical business and technology decisions.

• Enterprise / Solution Architecture – There is an overarching responsibility to understand the many impacts of each of these decisions and get them right first time – or run the risk of potentially catastrophic business interruption or failure if we get these decisions wrong. A structured Enterprise Architecture and Service-oriented Architecture Framework guides us successfully through architecting, designing and delivering Enterprise Services via the Enterprise Service Bus.

Smart Metering Key customer experience

journeys


Final

Key customer experience journeysMove-off

tariffMove-off

tariffMake

changeMake

changeSupport/

communicationSupport/

communicationConsume

& PayConsume

& PayJoinJoinCustomer DiscoveryCustomer Discovery

Overview

Key customer experience journeys

• Customer Discovery– Triggering the Consumer need - ATL / BTL marketing

• Join– Simple / accurate join process (consumer)

• Consume and Pay– Self Service Principles– Meter Read Request and Validation– Monthly bill – production, out-sort check and notification

• Support and Communications– Self Service: - Transaction and Consumption History– Online customer support

Move-offtariff

Move-offtariff

MakechangeMake

changeSupport/

communicationSupport/

communicationConsume

& PayConsume


Customer Discovery

• Triggering the Consumer Need– ATL / BTL Internet Marketing – Smart Metering information

• Best Plan Calculator – on-line via Internet Marketing… – Anonymous version (i.e. user not logged in)– Identified version (i.e. user logged in and identified)– BPC discounts – must be transparent

• Affiliates (third party sites)• Energy Suppliers - Field Sales Enablement • Pricing

– Core Energy Pricing (Phase 1)– Miscellaneous Pricing

• Eligibility Criteria• Terms and Conditions

Move-offtariff

Move-offtariff

Makechange

Makechange

Support / communications.

Support / communications.

Consume& Pay

Consume& PayJoinJoinCustomer DiscoveryCustomer Discovery

Join

• Simple / accurate join process (consumer)• Join channels

– Primary channel: - Online - dedicated Internet website– Secondary channels: - Phone, field sales– Tertiary channel: - SMS short code

• Check eligibility• Agree terms and conditions• Customer select payment method• Customer select alert preferences

– Reminders– Confirmations– Consumption alerts

Move-offtariff

Move-offtariff

MakechangeMake

changeSupport /

communications.Support /

communications.Consume

& PayConsume


Consume & Pay

• Self Service Principles– Reminders– Confirmations– Alerts– Dual fuel customers

• Meter Read Request and Validation– Primary channel: - Online - dedicated Internet website– Secondary channels: - SMS, Email– Tertiary channels: - Phone, White Mail

• Monthly bill – production, out-sort check and notification– Reminders– Confirmations– Consumption alerts

Move-offtariff

Move-offtariff

MakechangeMake

changeSupport /



& PayConsume


Support and Communications

• Self Service: - Transaction and Consumption History– Transaction History

– Consumption History

• Online customer support– Self-Service (Knowledge base)

– Customer contact history

– Enhanced Email Support

– Smart Metering customer web chat (Smart Metering customers only)

– Customer Support Call Centre (charged)

– Self Service (White mail request)

– Email validation

Move-offtariff

Move-offtariff

MakechangeMake

changeSupport /

communicationsSupport /

communicationsConsume

& PayConsume


Record Change

• Self-Service: -– Changes of occupancy details– Changes to personal details– Change communications method– Change payment method– Change payment date preferences– Request Cancel / Re-bill

• Home Move• Smart Metering

Move-offtariff

Move-offtariff

MakechangeMake

changeSupport /



& PayConsume


Move-off Tariff

• Self-Service: -– Change of Tariff Package– Request Cancel / Re-bill– Change of Supplier– Request Final Bill

• Home Move• Smart Metering

Move-offtariff

Move-offtariff

MakechangeMake

changeSupport /



& PayConsume


SMART Monthly BillingOptions Discussion Document

Project Code: EA 90031

Final

Current Business Situation• At present Energy Suppliers produces bills for customers every 3 months –

triggered by a Meter Reading event. This is an automated process which is managed via a batch schedule and only requires manual intervention should an account status flag, meter reading or billing exception occur.

– Customer Clustering – Payment Method– Billing Trigger - Meter Reading Event (initiated by BG)– Meter Reading Precedence – MRA / COR / Estimate

• An agent can trigger a bill outside of a customer’s 3 monthly billing cycle by raising an un-scheduled bill at the customer’s request (known as an ‘out of cycle’ quarterly bill) – where an MRA or COR supersedes an Estimate.

• Energy Suppliers offers a variety of payment methods to enable the customer to manage the payment of their energy consumption charges: -

– fixed monthly instalment by direct debit (DD) on a Customer Payment Scheme (CPS)

– variable 3 monthly invoice by direct debit (QVDD)– variable 3 monthly invoice e.g. by ad hoc credit/debit card / cheque (credit card

details are not retained)

Required Business Situation• For Monthly Billing, Energy Suppliers wishes to produce Energy Bills on a

Monthly basis - triggered by a Bill Date nominated by the Customer - rather than a Meter Reading event. This again will be an automated process which is managed via a batch schedule and only requires manual intervention should an account status flag, meter reading failure or other billing exception occur.

– Customer Clustering – Tariff Type / Bill Date / Payment Method– Billing Trigger – Monthly Billing Date (Customer Nominated)– Meter Reading Precedence – COR / MRA / Estimate

• Any customer may trigger a bill outside of the declared monthly billing cycle date by submitting a new Customer Own meter Reading (COR) – which supersedes either an MRA or Estimate Meter Reading. At the request of the customer, this may in turn trigger a cancel / re-bill process (for an ‘out of cycle’ monthly bill) – subject to satisfying credibility / limits / tolerances.

• Energy Suppliers will also offer monthly customers a variety of payment methods to enable the customer to manage the monthly payment of their energy charges: -

– variable monthly invoice by direct debit (MVDD)– variable monthly invoice e.g. by monthly variable credit card / debit card (MVCC)– (Credit Card / Debit Card Token exchanged with Payment Processing Authority))– (standing order and cheque payments?)

Monthly Billing Timeline

Monthly Billing – the challenge• Billing Cycle

– Quarterly Billing produces four bills per annum– Monthly Billing will produce twelve bills per annum

• Bill Trigger– Quarterly Billing is triggered by a Meter Reading Event– Monthly Billing will be triggered by Monthly Bill Date

• Meter Reading Precedence– Quarterly Billing orders MRA Meter Reading Type primary for Billing– Monthly Billing will order Customer Own Reading as the primary Meter

Reading Type for Monthly Billing

• Cancel / Re-bill– Quarterly Billing will Cancel / Re-bill if an out-of-tolerance Meter Reading

with a Meter Reading Type of a higher precedence is received after the Invoice has been sent

– Monthly Billing will normally carry over Credit Balances to the next Billing Period unless a Change Event is pending (e.g. Final Bill, Change of Tariff, Change of Occupancy etc.)

Appendices

Monthly Billing – Solution Options (detail)

Final

Solution Options – Smart Metering

SAP ISU

Trading

BusinessRules

ServiceRegistry

Enterprise RepositoryCompliance Reporting Objects• Data Warehouse and Data Marts • Processes and Business Rules• Functions and Business Services• Enterprise Portfolio Management…..

Domain Specific Reports

E-Mail

CMS CachedReports

Monitoring

E-mail template

ReportFormats

Configuration andPersonalisation Data

SAP CRM

Exchange Server

IntelligentAgents

and Alerts

EnterpriseServices

Energy DataManagement

Transactional Data& Fiscal Information

Reporting

MeterOperations

Trades, Counterparties, Debt, Risk

AD

StakeholderViews

Reports and E-Mail

Finance

Products, Tariffs, Business Partners

Mobile PDA

MVNO

VPN

WAN

Reports

Internet

Local Users

Remote Users

Mobile Users

Dashboard

EnterpriseData Cloud

ReportContent

IDEX

Mobile Users

VPN

Internet

Feature Net

WANBay Netwo ks

SD

Ba

y N

wo

rk

s

Ba

yS

tac

kA

cc

es

sP

nt

65

0 W

re

ss

Remote PABX

Broadband or ISDN 30

Voice Gateway (CISCO 2640)

QSIG

DPNSSWestell Protocol

Converter

Fire walled DMZ

DHEWLETTPACARD

CC-ICS

DHEWLETTPAC ARD

DHEWLETTPACARD

Voice Connection Servers

DHEWLETTPACARD

Internet

ISP

DHEWLETTPACARD

E-Mail

DHEWLETTPAC ARD

DHEWLETTPACARD

Message Connection Servers

DHEWLETTPACARD

CTI and Content Cluster

DHEWLETTPACARD

DHEWLETTPACARD

DHEWLETTPACARD

Reporting Database Cluster

10/100 MBit Switched Ethernet

LAN / WAN

MVNO

3rd Party ManagedMVNO Platform

Legacy Systems

DHEWLETTPACARD

DHEWLETTPACARD

DHEWLETTPACARD

EAI Hub

DHEWLETTPACARD

CISCO Call Manager

SMART MeteringInfrastructure Architecture

DHEWLETTPACARD

Enterprise Data Cloud

Remote Users

DHEWLETTPAC ARD

DHEWLETTPAC ARD

Enterprise Data Cloud

Cluster

Local / Remote Hosted Users

Remote Users

Mobile Users

Local Users

EA-envision:

Business Innovation



• The Enterprise Data Cloud™ is a dedicated server array, or cluster,

designed for the optimisation of parallel load and query of vast amounts of

transactional data – for data warehouse, business intelligence and analytics

in very large-scale Enterprise Information Management and Enterprise

Content Management applications.

• Integrated hardware, database and storage device• Inexpensive hardware• Open-source software and database• Low-cost, high-performance solution

• Massively Parallel Processing architecture• Shared-Nothing implementation• Maximizes parallelism• Removes data flow bottlenecks


• - most powerful database architecture available– Optimized for Parallel Loading, Parallel Query, BI and Analytics

– Information management for Customer Insight & Loyalty Applications

• Provides automatic parallelization– No need for complex manual partitioning or tuning

– Load-and-go query management - just like any conventional database

• Tables are distributed across segments– Each node contains a physical data subset of partitioned table rows

• Extremely scalable and I/O optimized– All nodes can scan and process in parallel

– No I/O contention between segments

• Linear scalability by adding nodes– Each node adds storage, query performance and loading performance


• Physical Consolidation• Performance, Scalability and Business Agility

• Unlocking the power and potential of the Enterprise Data Cloud™

• Improve server utilization and reduce overall hardware costs

• Predictable Service Levels• Mission critical reliability

• Maximum performance

• Faster business innovation• Self-serve provisioning of data warehouses

• Incrementally expand processors and storage

• Less friction to pursue business objectives

• Data Access

• Co-locate all enterprise data and content all in one infrastructure

• Make query and analysis available via any language (SQL, M/R, etc.)


• EDC: adaptive infrastructure for data warehousing and analytics

– A single enterprise-wide platform for all your data

• Self-serve provisioning of data warehouses and data marts

• Start small and grow incrementally towards a global scale EDC

– On-site capability with an upgrade path to the public cloud

– Provision, allocate resources and resize data warehouses in minutes

– Enterprise data management with access to all information / content

DBA

Analyst

UK – South200 nodes

UK – North100 nodes

Europe200 nodesInfrastructure

Warehouses

Operations


NetworkInterconnect

... ...

......MasterServers

Query planning & dispatch

SegmentServers

Query processing & data storage

SQL

Query Governor

SQL

Query Governor

ExternalSources

Loading, streaming, etc.

Greenplum MPP (Massively Parallel Processing) Shared-Nothing ArchitectureGreenplum MPP (Massively Parallel Processing) Shared-Nothing Architecture


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are needed to see this picture.

High SpeedLoader

JDBC™ODBC

SQL/92 OLEDB

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EA-envision: Strategic Vendors

Hardware Vendors

BI Tools

BusinessPartners

Solutions



EA-envision: Business Innovation

• Company• Business and Technology Innovation Management Consultancy Firm

• Vertical Markets• Utilities, Energy, Oil and Gas

• Consumer Product Manufacturers

• Retail, Telco and Financial Services

• Process• Analysis and evaluation of emerging technologies & business concepts

• Deliverable• Pattern and Trend Analysis, Horizon Scanning, Monitoring and Tracking

• Fast query response times based on detailed historic data and content coupled with powerful insights into future scenarios, patterns & trends

• Benefits• Achieve strategic technology innovation and business agility targets

• Unlocking the power and potential of the Enterprise Data Cloud™



• EA-envision: Business Innovation recently launched in the UK as a new Business Advisory Consulting company featuring a centre of excellence for Horizon Scanning and Emerging Technologies. EA-envision offer a flexible approach from Strategy Consulting and Business Transformation programme management through Technology-enabled Project Delivery to complete outsourced end-to-end Enterprise Portfolio Management solutions for Business Agility and Technology Innovation.

• When it comes to incisive Technology Innovation and Business Agility Solutions, EA-envision is becoming the advisor of choice for a small but growing community of the world's most innovative and progressive organizations. EA-envision Business Innovation Solutions enable organisations across diverse business sectors to manage market uncertainty and risk in order to obtain desired future outcomes and achieve business performance targets.

• EA-envision work alongside our customers to deliver advanced Business Innovation solutions. Our customers and business partners can choose from individual services and consultancy assignments to complete end-to-end outsourced solutions across these key areas — Future Management - Scenario Planning and Impact Analysis, and Horizon Scanning , Monitoring, Tracking and Prediction— in order to enable agile, faster and more informed product and service delivery into increasingly complex and uncertain global markets.


EA-envision: Strategic Enterprise Management Framework ©


• EA-envision: Futures Study topics include: -

• Industry Sector Futures Studies– Telco Sector Futures– Retail Sector Futures– Oil and Gas Sector Futures– Energy and Utilities Sector Futures

• Political and Economic Futures Studies– Population Drift and Urbanisation - Ethno-graphics and Demographics Futures– Agents and Catalysts of Political Change - Social Anthropology and Cultural Identity Futures– Climate Change and Environmental Degradation - Agronomy, Forestry and Fisheries Futures– SMART Vehicle Management - Road Safety, Traffic Management & Electronic Tolling Futures

• EA-envision: Stages of Futures Topic Evolution – Idea – Planning and Scope– Research and Development – Analysis and Design– Sponsorship and Delivery – Publication and Communication



Contact Details• Shahid Mahmood Azhar is a global

business, technology and architecture leader with over eighteen years of industry experience. As a business / IT advisory consultant and enterprise portfolio manager, he has worked with a wide variety of clients in a broad range of market sectors including Telco, Media, Retail, Government and Financial Services. He has extensive experience in strategy discovery and delivery, business and architecture modelling, risk / problem / opportunity management, solution architectures and strategy-enabling technologies. Shahid has an Engineering degree, with a professional management background - coupled with an MBA.

• Email : [email protected]

• Mobile Phone: + 44 (0) 7509 153 955

• Nigel Tebbutt is a versatile TOGAF and PMP certified Futurist, Strategist and Business Architect – Telecommunications Strategic Business Transformation and Technology Change Management. He began his career in Finance, Planning and Strategy before moving into Business and IT Architecture. Due to a broad and diverse career history he performs Future Management leadership roles from a distinctly customer focussed viewpoint – maintaining future-oriented and strategic Stakeholder Management and Benefits Realisation perspectives. Nigel takes a highly practical and pragmatic approach to the targeted application of strategy-enabling technology and delivery of quick wins to early adopters along the way.

• Email: [email protected]

• Mobile Phone : +44 (0) 7832 182595



mailto:[email protected]

mailto:[email protected]

Documents

Ea Smart Metering Ii Scope Document (Summary)