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Increasing Enterprise “Share of Wallet” through Value Added Billing

– Bill Presentment

Driving New Levels of Customer Service&

 

PRESENTATION TO INDOSAT

 

Presented byEastcom System Pte Ltd

in partnership withPT Galang Network Indonesia

On 27 APR 2011

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• Rising Billing Costs

 – Per page printing, postage, paper and envelope costs are high

 – Customization costs for bill format changes are high

• Lack of Business Intelligence

 – Very little insight into customer’s usage patterns

 – Lack of variety in revenue analysis reports

- Inability to generate segmented revenue reports

 – Not enou h information to create im actin marketin cam ai ns to cater

Background Telco Perspectives (Challenges)

Issues / Challenges from Telcos’ Perspective

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to customer’s needs• Falling Revenues

 – Traditional IDD/STD voice revenues decreasing

 – Threats from free VOIP, Hop On/Hop Off services

• Inflexible Billing Systems

 – Inability to generate bills that are customised to customer’s businessrequirements

 – Changes to bill layouts are time consuming and complex

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By introducing electronic Bill Presentment, Enterprises get the power to manage theirbills & provide the flexibility to;

• Display and print bills in various degrees of detail, from summary to itemised billing

• Search for a particular mobile number or account number

Our Focus Bill Presentment

SOLUTION : Electronic Bill Presentment as a value added service.

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• Forward account information

• Monitor usage using its data mining capabilities etc.

• Flexibility to integrate the bill information into customers ERP/Finance System.

Such services became a great success & Carriers are looking into the possibilities offurther enhancing the power of this service.

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Our Focus Bill Processing / Reporting & Analysis - eBilling Application Scenario

ServiceProvider

BillingModule

Physical BillPrint HousePostal Service

Mail

4

BilllingData

OutputFiles

PaymentGateway

E-Billing

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Benefits of our Focus

BENEFITS TO ENTERPRISESelf Service

• 24x7 online access to e-procurement, bills and analytic reports• Online facility to capture customer’s business changes

(e.g. change of address, change of user, etc)

• Online helpdesk facilities• Bill Dispute Facilities

Tie-in to Customer’s Business Data

’

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Streamline Customer Bill Review Process

• Capability to review and approve their departmental/regional monthly bill/usage online• Reduce time to review/approve monthly bills

Exportable Billing Data to ERP

• Achieve integration to customer’s ERP system with data export feed

Enhance Customer’s Overall Post Sales Experience

• Promote “Stickiness”

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Benefits of Our Focus

BENEFITS TO CARRIER Reduce Workload on Customer Service Reps

• 24x7 Self Service facility

Business Intelligence on Customer Usage Patterns

• Access to analytic reports• Create more targeted marketing campaigns

 

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• Reduce load on credit collections• Increase monthly cash flow

Deploying a Proven and Scalable Solution

• Eliminate internal Software R&D Costs• Bring e-billing solution to market within 6-9 months• Tight integration with OSS/BSS systems

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Benefits of our Focus

BENEFITS TO CARRIER Additional Recurring Revenue Streams

• VAS recurring revenue from e-billing

• VAS recurring evenue from ERP export feeds• VAS recurring revenue from customised reports

Increase Customer Relationship “Stickiness”

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• Integrate customer’s business data with billing information

• Unique expenditure analysis of Service Provider’s services

• Online helpdesk facilities

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Deployment Approach

Build-Operate-Transfer Approach

Installation

Configuration

+

CBAM

LINKDATA

STORAGE(ON THE WEB)

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Testing

+

BillingServer

OPERATE THE SYSTEM WITH INDOSAT 6 MONTHS (INCLUSIVE TRAINING) + SYSTEM ENGINEERS

TRANSFER

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Deployment Approach

Optional Approach – Monthly Managed Services

Installation

+

CBAM

DATASTORAGE

A concept which provides a customized approach for maximizing the effectiveness of an organization’s

call billing system and ensures that the system meets the organization’s mission, business and financial

objectives.

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Testing

+

BillingServer

(ON THE WEB)

MONTHLY MANAGED SERVICES

MAINTENANCE

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About Us - Introducing Eastcom Systems

• Founded in 1992, we are a leading provider of innovative and unique

productivity solutions to enterprises and service providers

• Based in Singapore with global and regional partners delivering

Eastcom’s products and services around the globe

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“Delivering Robust and Standards-based Solutions that help service providers generate

New Revenue Opportunities ”

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About Us - Corporate Statistics

• Incorporated in 1992

• Privately-held ISV company

• 20+ employees

• Fast growing company experiencing 25% YOY revenue growth

• SW development centres in Singapore & India

• Holds 12 product IP’s (Intellectual Property)

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Enterprise

Cost Management IT Infrastructure

Telecom

Expense

Management

(TEM)

GreenIT Energy

Cost

Management

Mission

Critical Alarm

Monitoring

Solutions

Business

Process

Management

(BPM)

ContactCentres

Unified Comms Contact

Centre Solutions

Unified

Comms -ConvergedEngerprise

Comms

Service Providers

Customer-centric

Bill Analytics

Solution

Mobile VAS

Service Delivery

Platform

Fixed /

Mobile MobileBPMConverged 

Comms

About us – Our Key Solution areas

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Custom Software Development

Customised Software Projects

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About us - Our Main Business Lines / Sample Client List

Telecom ExpenseManagement

Standard

CharteredBank

SingaporePress

Holdings

Call AccountingSolutions

McHill

Avaya

ComprehensiveAlarm Monitoring

System

PSA

SLA

Customer-centricBill AnalyticsManagement

Celcom

3G Mobile VASSDP

BSNL

MTNL

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DeutscheBank

National

University of Singapore

MinDef 

Citigroup

HDB

Mindef 

Relcom

CategoryDescription:Total TelecomExpenditureManagement

CategoryDescription:

PABX ExpenditureManagement

CategoryDescription:Mission Critical

Event MonitoringSystem

CategoryDescription:

Carrier-gradeE-Bill Presentment

Solution

CategoryDescription:3G Mobile VASService Delivery

Platform

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Happy customers we’ve helped Celcom to secure …

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