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GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
EASYNET MANAGED TELEPRESENCEEASYNET MANAGED TELEPRESENCE
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
AGENDA
About Easynet
Why Managed Telepresence?
Multivendor capabilities
Managed Telepresence Applications
Return on Investment
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
Easynet is a global, IP-based managed services organisation providing network, hosting and telepresence solutions to multinational corporations worldwide.
15% year-on-year growth since 1994
3,000 customers
8 m+ end users on the Easynet network
1 m+ circuits connected into global backbone
1000+ staff worldwide
WHY EASYNET?
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
35 Datacenters 148 POPs More than 8m end users More than 1m connected
circuits into the Easynet backbone
3000 Corporate customers
Telepresence suites on 4 continents
EASYNET: THE NUMBERS
Founded: 1994 BSkyB since 2006 US, India and China
expansion in 2008 2008 Revenue 250M€ More than 15% year
increase More than 1000 employees
in 25 offices globally Serving nearly 200
countries
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
PARENT COMPANY: BskyB
Sky 2008 Group revenue: 5.633 M € Operational benefit: 854 M €
Market capitalisation : 8410 M €
Newscorp 2008 Group revenue: 23,2 Billion €
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
GLOBAL COVERAGEKEY Coverage in 190 countries
Easynet PoPs
E-PoPs (Partner)
Global reach
AMERICAS5 x PoPs (1000+E-PoPs)1 Video Infrastructure POPs2 x NNI’sKey Partners3 global partners
EMEA80 x PoPs (3000+E-PoPs) 3 Video Infrastructure POPs6 x NNI’sKey Partners40+ Partners
ASIA PACIFIC2 x PoPs (1000+E-PoPs) 1 video infrastructure POP2 x NNI’sKey Partners3 global partners
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
GLOBAL CUSTOMERS
MEDIA
PROF. SERVICES
MANUFACTURAS
RETAIL
HOSPITALITYHOSPITALITY
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
EASYNET: THE ‘GREEN’ ADVANTAGE
Easynet and its parent company, BSkyB, are proud to be CarbonNeutral®
Easynet works to a sustainable, responsible business model A process of continuous improvement has given these results to
date: We’ve lowered energy consumption = minimal impact on the
environment Low power requirements are required in all hardware specs Our carefully designed data centres are energy efficient
E.g. Equinix, winner of the Green Award and Best Disaster Recovery Service at the 2008 Data Centre Europe Awards for Slough facility
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
TELEPRESENCE TODAY
“More than 90% of
companies’
videoconferencing
capabilities are not
used...” -Gartner
“On Average, , Easynet
uses their telepresence
suites more than 81% of
the time.”
-Easynet usage statistics
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
THE POWER OF MANAGED TELEPRESENCEVideo Network Operations Centre (VNOC)
A single point of contact for the customer
A dedicated team of experts—security-checked & vetted
Multilingual: English, French & Spanish
Customer Service from experts in the technology
Technical Support
Incident and Fault management; superior resolution
Available 24/7, 365 days per year
Global coverage
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
WHY MANAGED TELEPRESENCE?Why choose a managed service?
Simplicity of use
Reliability of the solution
Quality of the image
Increased productivity, reduced cost
Resource optimisation
Increased use and service adoption
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
WHY MANAGED TELEPRESENCE?
What does the VNOC do?
End-to-end Managed service
Meeting Management Meeting booking via the booking portal
Meeting Launch
Proactive meeting monitoring in real time
Support / Fault Resolution – Network & videoconferencing
Endpoint management
Endpoint monitoring
Preventative maintenance
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
WHY MANAGED TELEPRESENCE?
What does the VNOC do? (continued)
End-to-end Managed Service
Reporting
SLA Monitoring
Incident Reporting
Service Usage
End Point Status and Availability
IP quality information (optional)
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
WHY MANAGED TELEPRESENCE?
What does the VNOC do?
Highly Secure Solution
Only security-screened VNOC EngineersRestricted site accessRegulated processesAES EncryptionMultipoint Lock-down featureRoll Call optionAudited by security specialists
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
What does the VNOC do?
Concierge Services
Meet and Greet - VNOC Live Host opens the meeting
Event management gives anextra level of service for an outstanding result
Dedicated VNOC resource
WHY MANAGED TELEPRESENCE?
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
THE OPERATIONAL MODEL: FLEXIBILTY TO MEET YOUR BUSINESS NEEDS
Concierge Services
Equipment and Network Services
Infrastructure
Support Services
Security
Reporting and Quality Management
24 x 7 Multilingual Video Network Operations Centre
Endpoints and Room Set-Up
Videoconferencing Infrastructure
QoS Network
BookingMeeting Launch
and FramingTime
Management
Proactive Monitoring
Preventative Maintenance and
Repair
Configuration and
Administration
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
MULTIVENDOR CAPABILITY – SERVICE OFFERING
MVM Multivendor (Tandberg) A high quality, reliable user experience:
Integrate customer existing videoconferencing equipment (Tandberg and/or Polycom) with Easynet Managed Telepresence offering
Same level of VNOC Managed Services Meeting management:
From meeting booking and launch up to incident and fault management
End point monitoring and support Global redundant core video infrastructure
SLA’s provide guarantees, response, resolution
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
MVM Multivendor (Tandberg)Delivers an extraordinary user experienceLeverages existing equipment Contributes to business efficiency and continuitySaves travel budget, limits travel illnessEnhances and increases utilisation Improves employee work/life balanceLowers ongoing need for in-house support
MULTIVENDOR CAPABILITY - CUSTOMER BENEFITS
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
Video Network Availability 99.95%
Video Network Time To Restore 30 minutes
Managed End Point Fault Resolution(for supported endpoint management)
Engineer on site next business day (or following business day if reported after 2pm)
VNOC Response Times 90% of calls answered in 30 seconds; initial support response within 15 minutes
Meeting Booking Four hours notice, 15 minutes window between meetings
Meet and Greet One hour notice
Service Reporting Performance against SLA
Service Level Agreements (SLA)
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
MVM ARCHITECTURE
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
MVM MULTIVENDOR ARCHITECTURE
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
MVM: The Global NetworkMVM THE GLOBAL NETWORK
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
MVM: A WORLD OF APPLICATIONS
Departamental, team or ‘Centre of Excellence’ meetings International Sales reviews HR Interviews 1-2-1 AppraisalsBoard MeetingsProduct LaunchesTraining and Webinars Communication to Partners and Customers
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
EASYNET’S OWN ROI
£0k£50k
£100k£150k£200k£250k£300k£350k£400k
Jul Aug Sep Oct Nov Dec
2007
2008
2007: Easynet had a web conferencing service
2008: Easynet deployed Managed Telepresence
Cost savings achieved: ► December 2008 –December 2008 –21% 21% ► June 2009 – June 2009 – 26% 26% ► December 2009– December 2009– 30%30%
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
www.easynet.com
THANK YOU