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Reviewed By: J. Chrysanthou

Ofsted Unique Reference Number: SC387684

Date Reviewed: 03.05.2018

Eat Sleep

Learn

Nurture Dream

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CARING FOR CHILDREN

1. A statement of the range of needs of the children for whom it is intended that the children’s home is to provide care.

2. Details of the children’s home are ethos, and the outcomes that the children’s home seeks to achieve and its approach to achieving them

3. The arrangements for enabling children to enjoy and achieve, including how the children’s home promotes their participation in cultural, recreational and sporting activities

4. The arrangements for supporting the cultural, linguistic and religious needs of children accommodated in the children’s home.

5. The arrangements for promoting contact between children and their family and friends.

6. A description of the children’s home’s approach to consulting children about the quality of their care.

7. A description of the children’s home’s policy and approach in relation to— (a) Anti-discriminatory practice in respect of children and their families; and (b) Children’s rights. 8. A description of the accommodation offered by the children’s home, including— (a) How accommodation has been adapted to the needs of children cared for by the children’s home; (b) The age range, number and sex of children for whom it is intended that accommodation is to be provided; (c) The type of accommodation, including sleeping accommodation 9. A description of the location of the children’s home.

10. Details of the children’s home’s policies for safeguarding children, preventing bullying and the missing child

policy.

11. Any criteria used for the admission of children to the children’s home, including any policies and procedures for

emergency admission.

12. The arrangements for dealing with complaints

CHILDRENS BEHAVIOUR

13. A description of the children’s home’s approach to the surveillance and monitoring of children accommodated

there.

14. Details of the children’s home’s approach to behavioural support, including information about— (a) The children’s home’s approach to the use of restraint with respect to children accommodated there; (b) How persons working in the children’s home are trained in the use of restraint and how their competence is assessed.

CONTACT DETAILS

15. The name and work address of— (a) The registered provider (including details of the company owning the children’s home); (b) If nominated, the responsible individual; (c) If applicable, the registered manager.

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EDUCATION

16. Details of provision to support children with special educational needs.

17. Where the children’s home is dually registered as a school, details of the curriculum provided by the children’s

home and the management and structure of the arrangements for education. N/A

18. Where the children’s home is not dually registered as a school, the arrangements for children to attend local

schools and the provision made by the children’s home to promote the educational attainment of children.

HEALTH

19. Details of any health care or therapy provided, including— (a) Details of the qualifications and clinical supervision of the staff involved; (b) Information about— (i) How the children’s home measures the effectiveness of its approach; and (ii) The evidence referred to by the children’s home to demonstrate the effectiveness of its approach, and how this information can be accessed.

STAFFING MATTERS

20. Details of the experience and qualifications of staff working at the children’s home, including any staff

commissioned to provide education and health care.

21. Details of the management and staffing structure of the children’s home, including arrangements for the professional supervision of staff employed at the children’s home, including staff that provide education or health care. 22. If the staff working at the children’s home are all of one sex, or mainly of one sex, a description of how the children’s home promotes appropriate role models of both sexes.

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Welcome to Hadlow House. This statement of purpose is written in accordance within the

regulatory requirements of the Quality Standards for Children’s Homes 2015 and the Children’s

Home Regulations 2015.

The Children’s Home Regulations were given a complete overhaul in 2015 and the Quality

Standards were introduced, meaning that they are both now included in the Statement of

Purpose. There are also a number of references made to the home’s policies and procedures

within this statement of purpose, and these can be read in conjunction with the document. The

policies and procedures are available in full at Hadlow House or upon request.

A copy of this statement is provided to Ofsted, and is also available to:

Each person who works at Hadlow House

Each young person provided with accommodation at Hadlow House

All Parents, or person(s) with parental responsibility, of any young person provided with

accommodation at Hadlow House

The Local Authority or placing Authority of the young person who is provided with

accommodation at Hadlow House

Regulation 4.2A - where a children’s home has a website, the registered person shall ensure that a

copy of the statement of purpose is published on that website unless the registered person

considers that such publication would prejudice the welfare of children cared for in the children’s

home.

A copy of the home’s Statement of Purpose can be found online at www.eslandcare.co.uk/our-

homes. However, this can be reviewed at the discretion of the home’s manager, and where this

may conflict with the placement of a young person within the home, this document may be

removed from the website. Any web version of the document may have restricted content and

alternative contact details, to ensure that confidentiality is maintained in respects to any young

person placed in the home.

CARING FOR CHILDREN

1. A statement of the range of needs of the children for whom it is intended that the children’s home is to provide care.

Hadlow House provides long-term care and accommodation for a maximum of 5 young people

with Emotional and Behavioural Difficulties, and associated complex needs. However due to the

complex needs of the young people currently in placement it has been capped at 5 to enable us

to focus on their needs. This is including, but not exclusively limited to; mild learning disabilities,

Child Sexual Exploitation risk factors, sexualised behaviours, non-compliance with education, self-

harm, aggression and young people engaging in pro-criminal behaviours. Hadlow House will aim

to look after young people aged between 0 and 17 years on arrival however young people under

10 years old will be considered subject to a robust impact risk assessment being completed on

them and in the interest of teenage pregnancy we are in a position to be able to accommodate

new-born’s as part of the mothers care plan. Any young person turning 18 and requiring a short-

term extension will also be considered in partnership with Ofsted. If an extension on the ages is

deemed possible, the Statement of Purpose will be updated to reflect this, and an impact

assessment would be completed.

At Hadlow House, we focus on the young person’s experience in the home. We offer a happy,

safe, nurturing and stimulating environment for all the young people, creating a homely

environment for them to have the capability of achieving their full potential. We encourage and

support the young people to develop and maximise their social skills, as well as their

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independence and life skills, as well as providing the opportunity to reflect on their past, develop

self-coping and regulation strategies, and learn to keep themselves safe.

We provide highly personalised care to help young people feel safe and positive. We have a staff

team who are motivated, passionate and committed to working with young people and pursuing

the best outcome for each child.

We want young people to have a place which offers them a unique experience, where issues

and concerns which have affected them can be addressed positively, and where they can

progress to new heights. The young people placed at Hadlow House are assessed on their

individual needs, and the support given is tailored to their needs, as no two-young people are

alike. This may be in their educational learning, socialising, or emotional needs. We also support

young mums and new babies following a robust impact assessment. Staff have undergone

training in baby basics and paediatric first aid, they will support young mums with gaining

independence and skills they will require for motherhood. Such as promoting ante natal classes,

engaging with a network of professionals such as CAMHS, health visitors and midwifes to make the

experience as easy as possible for the young person. Staff have gone out of their way to attend

ante natal classes themselves and read mother and baby books to gain as much knowledge as

possible.

Working together with each young person, those significant to them and other professionals, we

endeavour to enhance each young person’s level of self-esteem by creating and maximising safe

opportunities, in which they learn, develop and achieve.

We believe that, to make life long changes, we have to give young people the tools and support

which enable them to move forward into adulthood. Our principle of working from a child

centred perspective is focused around placement plans informing future planning for the young

person. Where it is possible, we aim to achieve the best and desired outcome for any young

person, such as family reunification, or working towards independence.

Hadlow House also uses Esland Adventure; a programme that the company offers to provide

respite for the young people in the service. The maximum length for the programme is four weeks,

which will include camping in various locations of the High Peak, Derbyshire, Staffordshire and

Nottinghamshire, dependent on the opportunities available, and how these can be best

matched to the skillset of the young person.

Esland Adventure can be used as an introduction and planned admission to the home; however,

whilst on Esland Adventure, the young people are supported by 2:1 staffing, and go out to give

them the opportunity to prepare for their placement. Esland Adventure is used to break the cycle

of behaviour that they are displaying, and environmental therapy that can help to break down

and stabilise negative cycles of behaviour, including challenging behaviour and aggression, drug

abuse, gang culture and Child Sexual Exploitation.

As a minimum, they would provide an assessment as to what the young person needs to assist

with placement searches. The young person would have a full timetable of different activities

each day throughout the program. An example of the activities which form the activity based

program include rock climbing, mountain biking, caving, mountaineering, bush-craft canoeing

and Kayaking amongst many others. The young people will also be taught survival and self-care

skills such as finding shelter, cooking and building a fire (where appropriate), helping them to

achieve personal development and improve their self-esteem.

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2. Details of the children’s home’s ethos, and the outcomes that the children’s home seeks to achieve

and its approach to achieving them.

Our ethos at Hadlow House is one which promotes the development of meaningful relationships

between staff and young people, based on the core values of mutual respect and good

parenting. We pride ourselves on respecting the values of privacy, dignity, independence,

choice, rights and fulfilment for all young people. All staff at Hadlow House will seek to improve

the life opportunities of young people. We are committed to providing young people with a

positive and nurturing environment, where they are able to achieve outcomes in all aspects of

their lives.

At Hadlow House, we provide a positive and unique group living experience, allowing young

people to develop relationships, build and develop social skills, enable young people to feel

empowered and feel included within the wider community. The home has a very homely

atmosphere, the size of the home allows the young people to have space away from others

without having to go to their room. There are a number of separate communal areas that the

young people can use each one has a very calming and homely feel to it.

Our ethos rests on an overall purpose of the Esland Group, which is to ensure that all looked after

children have a continuing and enduring sense of permanence through which their social,

emotional, health, and educational needs are being met. In other words; they benefit and

achieve in the underpinning values of ESLAND. These are:

Eat, Sleep and feel healthy;

Learn and benefit from support in their education, and to achieve educationally. We

support all young people to attend the best possible educational provision for them;

Achieve success in their lives; that they make a positive contribution within their group or

the community; and they achieve the financial resources to sustain this throughout their

adult lives;

Nurtured and supported to develop an understanding of their risks, their behaviours, where

they are in their care pathway, and how they will progress through the Road to Resilience

(Esland’s Care Pathway for all young people placed with us);

Dream and aspire to achieve their dreams, goals and wishes. To give them a sense of

identity and self-worth in all that they do.

At Hadlow House, the young people are actively encouraged and supported to influence their

care, and the way the home is run. Regular consultations with young people take place, and

every view point is considered. Staff endeavours to meet the requests and suggestions of young

people in a positive manner, and where this is not possible we ensure that the young people are

clear about the reasons why, and how compromise can be reached.

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All staff will be encouraged to have an active awareness of each young person’s identity, having

great consideration for their racial, cultural, religious and dietary needs. Young people placed at

Hadlow House have the same rights as all in society, and we will endeavour to create an

environment where the young people feel they are valued, respected and have a place in

society. Staff will act as advocates for young people where they feel they may have been

discriminated against or treated unfairly outside the home. Young people are also encouraged to

seek the support of an advocate that is external to the home, and this would usually be sourced

from the young person’s Placing Authority. We endeavour to show sensitivity in practice;

especially when dealing with personal issues that the young people may have. We aim to provide

young people with a platform where they are able to talk through their problems, and where we

are able to support them in gaining viable options to deal with their concerns. We are strong

believers in care planning, and will ensure that young people have up to date placement plans

and reviews which will track the young person’s progress throughout their time with us. We will

ensure that the care the young people receive is the most appropriate, and meets their health,

education and social needs retrospectively. Staff at Hadlow House will use a range of techniques

for managing young people’s behaviour, based on the avoidance of punitive measures in

reaction to negative behaviour(s), so that young people have opportunities to understand and

learn from their actions. Positive feedback, reward and praise are considered the cornerstone of

all the work we do with young people and staff ensure that any positive achievement is noted

and celebrated with the young person and any other key people in their life.

All Young People at Hadlow House will be actively encouraged to share and influence the day-

to-day routines and practices within the home through a variety of means, including their own

young person’s meetings and individual keyworker sessions. The home strives to look at both the

individual and collective needs of young people. Young People will also be given the opportunity

to actively engage in, and influence the planning and delivery of a wide variety of leisure

activities, which may include holidays both abroad and in the UK.

The home really encourages independence and has developed plans that suit each individual

with targets that they can reach, we also have plans in place to support young mums and their

babies. The staff at Hadlow are incredibly nurturing and this allows positive relationships to build

successfully giving us the opportunity to engage the young people and work with them. Staff

have supported a young person through her pregnancy and put all measures in place to help her

develop the necessary skills and knowledge she will need to be a good parent. They have

developed their own knowledge by attending ante natal classes and engaging in baby basics

training delivered by a midwife. There is ongoing support for young mum sand their babies and

staff continue to encourage and support young people through the process by working with

social workers, health professionals and others to allow the young person every opportunity to be

a successful parent and move on from the home positively. Future minds also do group work

within the home to support the young people through the process and impact a new born baby

will have on the home and the young people as a whole.

Overall aims of the home, and objectives to be attained, are:

To offer care of the highest quality to young people based on their individual care needs

To provide security and stability for young people in the care system

To provide good role models based on robust surrogate parenting

To provide age-appropriate routines and activities to encourage young people to develop

their social skills, and to maintain existing practical skills, whilst learning new ones

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To devise a comprehensive and individualised placement plan to meet the young person’s

physical, personal, social, psychological/emotional, behavioural, cultural, spiritual,

communication and health care needs

To promote the active and positive presence of young people within their local community

To empower young people to exercise choice

In order to achieve these aims, the home will provide:

A safe and ‘homely’ environment

A child-centred approach with their wishes, views and feelings taken into account

regarding all aspects of their care

The development of a multi-skilled and highly trained staff team, following rigorous and

stringent recruitment procedures

The effective management and supervision of the staff team

The provision of an effective “key worker” system

The use of effective placement planning and risk assessment

Consistent approach to rules and boundaries, through appropriate and reflective rewards

and consequences

The encouragement of positive relationships and investment in the placement, from all

people involved in the welfare of the young person

3. The arrangements for enabling children to enjoy and achieve, including how the children’s home

promotes their participation in cultural, recreational and sporting activities.

At Hadlow House, we encourage the young people to participate in recreational and sporting

activities, developing their own interests and hobbies. There are many community groups within

the area, such as football, netball, drama club, guides, karate, scouts, horse riding, dance groups,

swimming clubs, and much more. Participation in activities are seen as a way to channel

negative energies, learn new skills, develop a level of fitness, develop social skills, teamwork and

confidence and achieve positively.

We would like young people to be able to participate in activities which are beneficial to their

development, but also enhance life opportunities and develop their abilities and talents. In the

early stages of the young person’s stay, activities will be based around what they like to do and in

what they have been successful. For all new admissions, we complete an I See You Keyworker

booklet; part of this asks the young people for interests and activities that they have. Any special

interests will be catered for, especially if these have been a feature in their lives prior to admission.

We want young people to continue to flourish in their strengths, and build on their areas of

improvement.

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Young people will always be encouraged to try new, different and challenging experiences, as

we believe this will not only support them in the present but also the future.

We will support young people to not only take part in local based activities, but also support the

young people to partake in their own cultural activities, as well as supporting those they live with

to also share in the experience. We believe that our young people can help other young people

to develop understanding about diversity, and the home will actively promote a variety of special

occasions.

We also want young people to have experience in different cultures, and will plan trips and

holidays which will enrich the young people’s understanding of the world we live in. On a weekly

basis, the young people will be encouraged to participate in both individual and group activities.

Young people are encouraged to pursue their own interests such as swimming, cooking, going to

the gym or whatever their interests may be. We want young people to build on their talents but

learn that they may have hidden skills. We will encourage young people to partake in groups such

as youth clubs, and will actively work alongside a number of organisations who promote young

people’s rights.

As the young person begins to move towards leaving Hadlow House, activities start to become

tailored to their future placement or future income. It is considered important for the young person

to begin to enjoy activities that are realistic for them to develop and continue into their future.

The home will also work its own in house programmes with young people, to offer them better

options to move forward in life. The young people are encouraged to learn and develop

independence skills, which involve house chores, food preparation and cooking, and learning

budgeting skills, along with in-house activities of art and crafts, board games and quizzes.

Religious and cultural activities will be identified normally through the care planning process. All

religious and cultural activities important to the young person and their family will be vigorously

researched, and thoroughly supported by the staff team. All young people will have their own

Equality and Diversity plan. Young people are provided with a leaving care workbook which is a

keyworker pack they can complete with the support of staff. This enables them to work through

their independent skills and develop where required. They are also provided with helplines,

support groups and a guide of FAQs that they will encounter as an adult to help them to manage

best.

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4. The arrangements for supporting the cultural, linguistic and religious needs of children

accommodated in the children’s home.

We believe in promoting identity, and we will always take into account the racial, religious and

cultural and linguistic needs of young people when determining how we will meet their needs

throughout their time with us. We don’t only do this because it is a requirement of law; we do it

because it is our own personal belief that all young people are cared for in a child focused

manner. We are committed in establishing a group living community within the home, which is

free of prejudice and which has an understanding and tolerance for difference. We believe in

sharing experiences, because we have all learnt from others at some point in life.

A young person’s cultural background is fundamental to their identity, and as such, needs to be

maintained and encouraged. Staff at Hadlow House will support all young people with learning

about diversity, and the importance of understanding others who have different backgrounds

and speak different languages.

Some of the ways staff will support young people to appreciate difference is by:

To promoting young people’s cultural and linguistic identity, and giving them a

platform to share their experiences with others

To give young people positive images of their identity

To prepare young people for the society in which they are growing up in

To learn about and share ideas of not only the young people’s cultures, but staff

and other wider cultures.

When any young person is placed in the home, the staff team will identify ways in which it can

actively maintain and develop a young person’s cultural preferences. We will do this by:

Finding out about foods that the young person may like to eat (special dietary

requirements)

Finding out about essential cultural customs, like hair and skin care

Finding out about the rules of specific religious observance

Staff will research and Involve themselves and the young people in areas which reflect the

young person’s heritage

Encourage young people to keep contact with members of their original community and

to introduce us to them – where this is appropriate

Learn about the historical foundations of the young person’s culture and share these with

the young people

Run numerous special occasions and events involving the young people in the planning

Staff will support the young person in their linguistic needs

Staff will assist the young person to obtain language support where and when required

Staff are trained in equality and diversity. Staff will act in a professional and courteous manner,

being aware of their own mannerisms, whilst also examining their attitudes, to ensure that they role

model positive behaviours to young people on acceptance of diversity and promoting equality

within the home.

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5. The arrangements for promoting contact between children and their family and friends.

All children will have individualised contact agreements as per their care plan, legal status and

risk assessments, and these will be facilitated by the home. All young people are provided with

practical support and encouragement to have contact with family members, friends or other

significant people in their lives, provided that these arrangements have been discussed with the

placing authority, detailed in the care plan and will not put the young person in unnecessary

danger. The home promotes and facilitates all contacts, whether this be on the telephone,

physical visits, sending letters or electronically. Staff will ensure that contact is arranged and

facilitated in the manner most appropriate and responsive to the needs of the young person.

Regular communication with placing authorities regarding restrictions (old or new) will be

evidenced and recorded. Staff at Hadlow House will work towards and encourage building

good relationships with the parents and carers of young people in the home. We believe that this

allows for a greater level of support for young people where relationships with their family can

be, or have been, problematic. Staff will always support agreed contact by ensuring it is well

planned and works for all concerned parties. In order to build on positive relationships, the home

encourages young people to invite family and friends for meals.

All young people will have a contact risk assessment, which covers the contact arrangements for

each young person; including whether or not the contact is open, supervised or restricted. This

risk management plan is kept in children’s individual files and all staff are familiar with these

plans. The content of these plans are developed from the LAC Care plan and are reviewed

following any strategy reviews, LAC reviews and planning meetings. Where appropriate the

home have weekly contact with family members/ parents and give updates on the young

people and arrange the next contact to enable there to be a structure in place.

The home supports new mum’s and gives them the opportunity to parent and work with the local

authorities, to ensure that young mums bond well and gain a positive attachment with the baby

we make referrals to CAMHS neo natal service where they work with the young person on

attachment and bonds between mother and baby. We also encourage, post-natal classes such

as baby massage and water aerobics. Future minds also come to the home and do group work

with the young people on attachment and the dynamics that a new born will have in the home

and the impact it will have on them as a whole.

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6. A description of the children’s home’s approach to consulting children about the quality of their

care.

At Hadlow House, children and young people are encouraged to take an active part in running

the home, and are asked for their views and opinions regularly. Young people have access to

keyworkers, advocates and independent visitors. Hadlow House provides a homely, family

environment and offer our young people the chance for their voice to be heard.

Consultation will be taken on the following issues:

Decisions affecting a child’s or young person’s future

Any decision affecting a child’s or young person’s rights

Choices about daily living that the child or young person can participate in, such as

their choice of diet, fashion, entertainment etc.

Their choice of key worker

Changes in the way the home is run and managed

The decoration and furnishing of their personal space

Leisure activities they would wish to participate in

The young people are also asked to participate in the recruitment process of staff, and this can

be in the means of them developing questions for the interview, meeting potential candidates

and setting them practical tasks. The home values the opinions of young people when selecting

staff. The young people also enjoy this as it means that they have a say over who will be providing

care for them.

Consultation with the young people can be formal and informal. Some of the ways consultation

will be carried out are:

Children’s and young person’s meetings, which will be held regularly and the minutes

given to the Home Manager/Deputy for their attention

The children and young people will be made aware that they can discuss any issues

with any staff member throughout the week, if the need arises

They will have access to complaints forms at all times, and a complaints box feature’s

in the dining room, so that they can share their views in private

LAC reviews - young people will be consulted for thoughts and ideas, and asked to

attend

Placement plans - young people will be consulted in creating placement plans

Placing authorities - children and young people, along with their families, will be

consulted by the home when any changes to the operation of the home are made.

Regular contact will be maintained with placing authorities

Young people’s questionnaires gain their views on the day to day living at the home

Esland will employ an advocate or translator should the need arise

The home encourages young people to make use of the advocacy service provided

to them through their placing authority

All young people will be made aware of the contact details for and the role of the

Children’s Rights officer

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At Esland, we recognise the importance of effective consultation in sourcing the views and wishes

of children and young people in relation to their care, and the offer of such to them. The

manager and deputy manager are at the home on a daily basis and promote that they have an

open-door policy for young people to engage with them. The young people engage in the

following consultation with regard to the Quality of Care:

Opportunities within the monthly manager’s audit

The Regulation 44 report that is completed monthly by an independent person

The Regulation 45 completed at least twice a year. There are some direct questions in

these around the quality of care offered in order to enable the author of the report to gain

a realistic perception of the care offered at the home

House meetings

Young People’s consultations

Feedback forms

Key working packs

Risk Management

Appraisals and Probation Reviews of staff

Observation Shift reports for new staff

Young people and Local Authorities were all consulted with regarding the arrival of one of our

young people’s new born baby. The young people engaged in key work sessions and house

meetings and had the opportunity to raise any concerns. The young people were also offered to

attend the ante natal classes and baby basics training should they wish. Local Authorities were

made aware that we had a young person who was expecting and the plan for her to remain in

the home until such time we was able to manage independently.

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7. A description of the children’s home’s policy and approach in relation to— (a) Anti-discriminatory practice in respect of children and their families; and (b) Children’s rights.

Staff at the home recognise and acknowledge that all young people have both general needs,

as a developing young person, and specific needs, as an individual with a unique personal history

and culture. The home is opposed to discrimination in any form. To this end, the staff team work

proactively to prevent discrimination on the grounds of race, colour, nationality, ethnic or social

origin, language, culture, gender, sexual orientation, age, religion, disability, political or other

opinion, birth or status.

There is a varied and diverse team employed at the home, which is reflective of the local area

and which is representative of the local demographics. We strive to have a balance between

both males and females.

Staff are committed to maximising the young person’s potential. Any discrimination by young

people or adults, no matter how subtle, will be challenged. Should staff witness any discrimination

towards any young person by another member of staff, they will be expected and encouraged to

challenge this and raise this with the Manager. Should this involve the Manager, the employee

should raise this with the regional manager, the responsible individual or the quality assurance

officer.

Staff are also made aware of the whistle-blowing policy and of Ofsted as a route for complaints.

Staff are encouraged to promote the rights of young people who may wish to make complaints,

by assisting them in whichever way the young person wishes, including assisting the young person

to frame the complaint and pass on that complaint to the appropriate body. Young people do

not have to write a complaint on a complaints form for it to be taken seriously. There needs to be

a culture of recognising grumbles/complaints/concerns, and staff advocating on young person’s

behalf to have these addressed.

All young people have the right to:

be heard and to exercise choice

be treated with dignity and respect

have appropriate education and leisure time

be protected from harm

receive individual and appropriate care that is suitably risk-assessed

Staff at Hadlow House will actively promote and advocate for care plans to be drawn up and

carried through to meet each young person’s educational, religious, cultural, linguistic and dietary

needs.

In all cases, decisions will be made that promote the best interests of each individual young

person over and above any interests of the company. In the interest of teen pregnancy, upon

arrival of their new born. It is the child’s right to parent and the new born right to be parented, the

best interests of the child must be a top priority in all decisions and actions that affect children.

Hadlow House respect the rights and responsibilities of young parents to provide guidance and

direction to their child as they grow up, so that they fully enjoy their rights. This must be done in a

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way that recognises the child’s increasing capacity to make their own choices. Children must not

be separated from their parents against their will unless it is in their best interests (for example, if a

parent is hurting or neglecting a child).

Hadlow House operates a strict policy on anti-discrimination and endorses a range of external

organisations which are against forms of bullying, harassment and inequality. All staff are required

to adhere to this policy, whilst promoting the values of the home in ensuring young people are

free from prejudice, and are able to exercise their ability and be themselves. A copy of this policy

can be obtained from the Home’s manager.

Our staff team will not judge or treat young people unfairly or discriminate against them.

All young people accommodated at Hadlow House will be made aware of their rights, and how

to access independent advocacy services, their Independent Reviewing Officer, Children’s Rights

services and Ofsted.

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8. A description of the accommodation offered by the children’s home, including— (a) How accommodation has been adapted to the needs of children cared for by the children’s home; (b) The age range, number and sex of children for whom it is intended that accommodation is to be provided; (c) The type of accommodation, including sleeping accommodation.

The home is registered to accommodate five young people, with emotional and behavioural

difficulties, aged between 0 years old to 17 years old on admission. The home can accommodate

both males and females, and regularly has mixed sex occupancy after a robust risk assessment

has been completed.

Hadlow House will consider placements for young people experiencing issues with self-harm,

aggressive behaviour, CSE, attachment difficulties, school refusal and non-attendance, offending

behaviour, gang related behaviours, and those with a history of missing from care. However; this is

not an exhaustive list, and the home will consider referrals for any young person with an emotional

and behavioural difficulty and in the interest of teenage pregnancy we are in a position to be

able to accommodate new-born’s as part of the mothers care plan.

Careful matching takes place for all referrals, and the needs of any young person already in

placement will be considered as the priority when considering a new placement for the home.

The manager will complete an impact risk assessment in order to ensure the home is right for the

young person, and the young person is right for the home.

Hadlow House has been consciously developed as a five bedroom children’s home. This is to

ensure that we can offer the young people who come to live here the opportunity to live within a

“family environment”; as close to family life as is feasible. There are a further bedrooms that

accommodate staff sleeping on the premises, plus one acting as a staff office plus an additional

office downstairs.

Facilities

A spacious house with enclosed garden and patio area

A large bathroom with shower

A downstairs wet room

Separate cloakrooms for staff and young people

Four Large, Individualised bedrooms.

Spacious living and dining areas which are nicely furnished and decorated

Laundry room

Snug

Fully fitted kitchen

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9. A description of the location of the children’s home.

Hadlow House is located in Sidcup, which is in the south east London borough of Bexley, and is

close to all local amenities in the Sidcup area. Sidcup is situated 11 miles from London which is

able to offer a range of leisure, health, cultural, shopping facilities and transport links to the rest of

the country via Charing Cross station. The home provides a safe environment in terms of criminal

activity and crime rate in the area to which is minimal in comparison to other London boroughs

and is evidenced by the location review in consultation with the local police and local authorities.

10. Details of the children’s home’s policies for safeguarding children, preventing bullying and the missing child

policy.

The Road to Resilience

At Esland, we believe that there are two pathways that looked after children may find themselves

on: The Road to Ruin (where they struggle to manage themselves or their risks) and the Road to

Resilience (where young people are supported by staff to improve their life chances and

choices). We recognise that the way young people deal with difficult situations is often

underpinned by their life experiences, which ultimately affect their level of resilience.

Providing Stability

Many young people come to reside at Esland during very challenging points in their lives, and due

to these experiences, they are often unable to cope. This can mean that they react to situations

like placement moves or changes to their care package with strong, unpredictable emotions,

and a sense of uncertainty. Often these emotions can cause them to lash out and present with

complex and challenging behaviors. We believe that by providing an unconditional care

package that promises to ‘never give up’ on a young person, the individuals will learn to trust in

their primary carers, in the wider organization, and society as a whole. Through offering this

unconditional support, we believe that this will naturally enable the young person to feel more

stable and safe in their placements. This is the first stage in our Road to Resilience - Providing

Stability. When young people feel safe, they are generally more able to adapt to life-changing

situations and stressful conditions in a safe way.

Developing Resilience

This phase is an on-going process of time and effort to engage young people in taking a number

of steps to improve their outcomes, life chances and achievements. We believe that a

combination of factors contributes to Developing Resilience. The first step is encouraging the

young people to have caring and supportive relationships within and outside their allocated

placement. All Esland homes are designed and furnished to be warm, family homes; from country

farmhouses with log burners (risk assessed!) to modern homes - our young people take pride in

their environment and enjoy having their families and friends over to visit. Alongside this, we

recognise that the carer/young person relationship should be built on love, trust, encouragement,

and reassurance; enabling the young person to improve their resilience and capacity to make

plans for the future. We believe that this, in turn, encourages the young people to have a positive

view of themselves, have confidence in their strengths and abilities whilst also increasing their

capacity to manage their behaviors and needs.

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Facilitating Transition

At Esland, we aim to provide a one-stop solution for the sector’s most complex and challenging

children and young people. We recognise that we may facilitate transition for one young person

multiple times whilst they are on the road to resilience, ultimately moving towards being a resilient

member of society. This may entail transitioning them from Esland Adventures into a Solo, then a

Dual before a final transition into a Group Home; or it may be facilitating transition from a Dual

Home into Independence. Regardless of where on our Road to Resilience young people begin

their journey, we adopt a three-staged process that underpins every placement that we

accommodate within the Esland Group. This is to provide stability, develop resilience and

facilitate transition. With our range of services, we are able to provide local authorities with a long-

term plan which may include step ups or step downs in relation to our services, and which always

have the individualized placement needs at the centre of every placement.

Regardless of the destination, we believe that any transition must be worthwhile and always in the

best interests of the young person. Throughout our Road to Resilience we offer a high warmth,

high control behavior management model, which is underpinned by an Authoritative Parenting

model to ensure the young people have the best support and best outcomes possible to them.

We do not work alone; we have excellent links with our community partners, our clinical partners,

the Local Police and Safeguarding Boards and other agencies to always promote a team around

the child ethos.

Staff at Hadlow House are proactive in assisting young people to find other solutions to difficulties

they are experiencing, and young people are offered planned keyworker sessions in which they

can discuss difficulties and alternative strategies in an attempt to channel their anxieties into

behaviours that are potentially less dangerous than going absent without authority or missing from

care. The young people are also given support to complete keyworker packs, which can assist

young people with individual behaviours such as self-harm, healthy sleeping patterns, managing

aggression and sexual health.

Not with standing this approach, for some young people, going missing from care is one way that

they are able to manage their problems. For these young people, staff will attempt to minimise the

risks associated with this behaviour by ensuring the young person knows the risks and the potential

consequences associated with going missing from home. Staff are also very aware of the need to

closely supervise vulnerable young people. Young people will only be permitted to go out

unsupervised following agreement with the social worker and following a risk assessment

In terms of staff managing Runaway and Missing from Home and Care (RMFHC) the following

procedure is in place:

A recent photograph of the young person will be on file

A placement plan will have identified the risk and management strategy for known

behaviour, such as going absent without permission. Within this plan the time scale

with which the young person must be reported missing will be identified. Known

addresses where the young person runs to will also be identified along with contact

numbers for all parties with a legitimate interest in the welfare of the young person

The attitude and mood of the young person along with their dress for the day will

have been recorded on the young person’s daily record sheet

When it is known, the young person is absent without permission, an immediate

search of the premises and surrounding area will be undertaken. Other young people

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in the home will be questioned as to the missing young person’s whereabouts and

possible ‘contacts’ will be telephoned

Staff will consult the prepared documents and follow the RMFHC protocol as to who

to contact and when. This will include the police and those with parental

responsibility (social services and parent(s)) and the Manager on call

On the young person’s return, they will not be sanctioned for going absent without

permission. Staff will ensure the young person is safe and comfortable and they will

be offered hot food and drinks, a bath and will be encouraged to discuss any

concerns that may be responsible for them going absent

A debrief with staff will be offered and a planned keyworker session will be set up

All parties identified will be contacted regarding the young person’s return

All information will be recorded on an incident form and faxed to the local authority

with responsibility for the young person. Within 24 hours a regulation 40 notifications

will be completed where there is police involvement or a concern for the young

person’s welfare

All young people have a Missing from Care Risk Management Plan regardless of

whether this is an issue for them or not. This is completed at the point the placement

is agreed and then is reviewed following each incident or a minimum of once a

month

The home believes that the welfare and protection of young people from abuse is of paramount

importance. The management and staff at Hadlow House, and across Esland, work very closely

with the (LADO) in terms of prevention and resolution of safeguarding issues, and the investigation

of allegations against persons employed in the home. All staff are recruited in line with safer

recruitment protocols and are subject to a rigorous vetting process as per the DBS requirements.

Staff are trained in Safeguarding Children; including identification of possible or

suspected abuse or the risk of harm and action to be taken in all cases of safeguarding

Staff operate in a contained environment and are able to monitor the actions of others

at all times, whilst being aware of what constitutes as both good and bad practice

All staff are aware of the growing dangers involved with young people accessing the

internet and the continual improvements in commutative technologies. Consideration

is always given to the individual circumstances of particular young people in watching

or accessing social networking sites and using the internet, and age restriction software

will placed on the home’s computers. Staff shall also ensure that any visual content on

TV or other media materials are of the suitable age to the young person viewing them.

There is an on-call system for the home which provides staff with the opportunity to

contact a Registered Manager, Regional Manager or the Director of Care and

Operations at any point throughout the evening or night.

Only the highest possible standards are acceptable from members of staff in working in line with

the organisations policies and procedures. Any allegation of sexual, physical or emotional abuse

will lead to a full investigation and, if substantiated, would lead to instant dismissal. Such dismissal

will be reported to social services, Ofsted and, if a criminal offence has been committed, to the

police.

The Registered Provider / Manager will refer all allegations to the Local Safeguarding Children

Board or LADO and to the Local Authority placing the child. The LADO will take the lead of any

Safeguarding Investigation.

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Bullying

The home has a zero tolerance of bullying in all its aspects, whether physical or mental. All young

people are made aware of this, and will be regularly reminded of the need to treat others as they

wish to be treated. It is the duty of all staff to protect children from bullying.

All staff are trained to identify bullying and use techniques to counter bullying and its

effects

We will not allow initiation ceremonies of any kind

We will actively encourage an environment in which bullying is seen to be totally

unacceptable

We will encourage young people to report any incident of bullying to a member of staff,

and will make young people aware that prompt action will be taken where appropriate

Staff supervision will always be at a level where young people can be monitored and

any instances of bullying will be quickly detected

Measures to be taken to support the victim of bullying:

Meeting to be arranged

Specific key work will be undertaken to support the young person and to explore why

they are bullied

Confidence building measures will be developed with the young person, e.g.

strategies to reduce contact with the perpetrator; practising eye contact and other

assertiveness techniques

Encourage the young person to keep a note of what is happening, when and by

whom

A named member of staff on shift will oversee and support the young person

Initiate support from trusted adults e.g. teacher, independent visitor, or from specialist

agencies e.g. Childline (0800 1111) Kidscape 08451205204Keyworker sessions will be

undertaken with young people using the Self Esteem Keyworker Pack

Measures to be taken to support the perpetrator:

Meeting to be arranged with the alleged perpetrator

Undertake educative key work to explore the nature of their aggression and the

feelings they generate in others, as well as exploring any underlying reasons for the

bullying

Shadow the perpetrator to offer support, prevent re-occurrence and encourage

change

Encourage an apology that is meant

Restorative justice work to be used, and mediation where appropriate, to ensure that

young people have the best possible support to change their behaviour and to

encourage them not to bully in the future

Where appropriate, a strategy meeting will be called with the social workers of both

the perpetrator and the victim to ensure that an effective strategy is implemented

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11. Any criteria used for the admission of children to the children’s home, including any policies and

procedures for emergency admission.

Hadlow House is able to offer placements to young people with Behavioural and Emotional

Difficulties and associated complex needs. This may include such behaviours as; self-harm,

aggressive behaviour, drug or alcohol misuse, criminal behaviour, CSE history or sexualised

behaviours. This list is not exhaustive, and consideration will be given for the placement of any

young person with emotional and behavioural difficulties, teen pregnancy, whom the home

consider could be supported, whilst not placing other young people, staff or the general

community at unacceptable level of risk.

The home can offer planned, emergency and respite placements, which will be considered

dependent upon the needs of the young person being referred, and the compatibility and needs

of the resident group currently in placement.

All placements will, wherever possible, be fully assessed and involve a visit by the home manager

or senior member of staff to meet the child or young person before being placed. During this visit,

the home manager will assess the child’s or young person’s suitability for the placement, and

whether they would be a good match for the residents within the home already.

Through meeting the manager or senior member of staff, the child or young person has an

opportunity to get to know a face within the placement, and ask any questions - aiming to

reduce worries. The child will be given a young person’s guide to the home, which will give them

information they will require whilst living at the home and in a format to their level of

understanding.

The young person then will be invited to the home to meet the resident group; join in the homes

meal and an activity. A further visit will be offered for an overnight stay.

Where agreed between the home and placing authority, on placing a young person in an

emergency, a review is initiated no more than 72 hours after admission to consider whether the

child should remain at the home, or it is in that child’s interests to move to a different placement.

Emergency Placement:

We understand that it is not always possible for a young person to move in a planned manner,

and whilst this is our preferred option for any new placement, we feel that the need for an

emergency move should not exclude any young person from placement at Hadlow House.

In the event that a same day or next day referral is received, the Manager will assess the available

information to determine if the placement is suitable for the home, and could be placed safely

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with existing young people. Where the information provided has not been adequate enough for

this assessment to be carried out, the Home Manager or senior staff member will contact the

placing social worker for further information and with any questions which may have arisen.

A placement will not be offered unless the manager has been able to access enough information

about the young person to carry out a full assessment of suitability for the home.

Pre-admission risk assessment:

From the information given, and through consultation with the child/young person’s social worker

(preferably at a planning meeting prior to their admission), an impact risk assessment shall be

completed. This will identify any potential risks and the impact of these risks on the home and on

the other young people. The risk assessment will also identify the actions needed to manage this

risk. All young people work with staff to complete the I See You Workbook for their first 28 days in

placement; this helps to ascertain their views, wishes and feelings, and also helps to develop a

meaningful placement plan. This is supported by the Initial Baseline Assessment, which staff

complete for the child’s first month in placement.

In the event of teen pregnancy, before the birth a pre-birth risk assessment is completed along

with an impact assessment, and training for the young person and staff team such as baby basics

and paediatric first aid. All young people are consulted on any admission and a lot of work has

taken place around a new born entering the home.

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12. The arrangements for dealing with complaints

At Hadlow House, we endeavour to ensure good practice in dealing with concerns and

complaints to improve our service to young people, their families, and local authority’s that have

commissioned our service.

Young people will know how, and feel able to complain without fear, if they are unhappy with

any aspect of the home. Any complaint is addressed seriously and without delay - a complaint

will be fully responded to within a maximum of 28 days, and children and young people are kept

informed of the progress. In the unlikely event that the complaint cannot be fully answered within

the 28 day period staff will ensure that the complainant is kept up to date and fully informed and

the complaint is answered fully at the earliest opportunity.

Young people are made fully aware of the complaints procedure on entry to the home.

Complaints procedures and forms are displayed on the young person’s notice board, and each

child will be given a young person’s guide explaining how they can complain. All complaints,

whether made verbally of in writing, are recorded on Complaints Forms and kept on the young

person’s case file as a formal record, available to the young person, their social worker and

Ofsted.

The home will support young people to have access to an independent advocate, to enable

them to have someone autonomous to engage with and inform them of their rights. Within the

home, there are posters and leaflets with information of services available to support young

people (e.g. Children’s rights, NSPCC etc.), should they need or want to seek advice away from

the team within the home.

If a child or young person wishes to raise a concern with an outside professional, the following

contact details are made available to them: -

Linzi Sim the Responsible Individual and COO for the Esland Group can be contacted on

01773823989 or at linzisim@eslandcare.co.uk

OFSTED contact details- OFSTED, Piccadilly Gate, Store Street, Manchester M1 2WD 03001231231

Children’s rights commissioner-Anne Longfield, Children’s Commissioner for England, Sanctuary

Buildings, 20 Great Smith Street, London, SW1P 3BT 020 7783 8330

Their social worker or IRO – details of which are kept on file and accessible to them

First Response – 08001313126

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CHILDRENS BEHAVIOUR

13. A description of the children’s home’s approach to the surveillance and monitoring of children

accommodated there.

Young people placed at Hadlow House are vulnerable and require a high level of support and

supervision. The home will ensure that the young people are safe and secure at all times.

All bedrooms have sensors fitted to the doors to detect opening and closing. This is an additional

method of supervision, and is not used as a replacement for staff supervision.

Hadlow House has door alarms on each young person’s bedroom door and all ground floor exit

doors. All placing authorities and young people are made aware of this on admission to the

home.

Hadlow House will ensure an appropriate staff / young person ratio and adequate assessment of

risk. All young people risks are considered and risk assessments are completed before a young

person that has had a baby returns to the home. All risks are considered in how a baby will impact

the young people currently in placement and how they could impact a baby. This is all detailed in

the impact risk assessment.

The home is staffed with sleep in staff; there is generally 3 sleeps in staff in the house overnight with

other staff finishing shifts at 2300 hours. During the first 4 weeks of a young person coming back to

the home with a new born, waking nights are put in place so the young person has continued

support through the night.

There is also a Cyber Nanny facility on the homes computers including those which are accessed

by young people. This ensures that the if young people attempt to search on any information

which may compromise their safety or increase their risk of exploitation or radicalisation, then the

provider is alerted and can take appropriate steps to make sure safety is paramount.

14. Details of the children’s home’s approach to behavioural support, including information about— (a) The children’s home’s approach to the use of restraint with respect to children accommodated there;

25

(b) How persons working in the children’s home are trained in the use of restraint and how their competence is assessed.

Staff at Hadlow House believes that control is best exercised through the development and

maintenance of strong inter-personal relationships with the young people living in the Home.

These relationships are built upon sensitivity towards the young person, based on knowledge of

them, the developing of trust and sharing experiences together.

Rules are much easier for young people to manage when they have had the opportunity to

contribute to them, and are able to review them on a regular basis. The home also believes that

boundaries are much easier for them to maintain if they are applied in a fair, understandable and

consistent manner across the team, and there is opportunity to discuss the implementation of

rules. These practices form the basis of mutual respect. The home encourages positive behaviours

and there are reward systems in place.

Our High Warmth High Control behaviour management model works on the basis that young

people are respected regarded and cared for unconditionally. We believe that when staff are

warm in their approach to young people, care for them with a positive approach, and when they

are rational and consistent, young people feel safe and respond well to the carers. This model

derives from an authoritative parenting model which is noted to support the development of

healthy and meaningful attachments as the children feel secure, and this teaches empathy and

respect. We expect that our staff implement this model which promotes the use of firm but flexible

role models, promotes the use of clear expectations, negotiation and verbal give and take where

staff respond to this. This model also uses more suggestions, positive incentives and rewards, with

fewer commands, physical intervention and prohibitions. We note that this model has worked well

across our homes, and has developed situations where children and young people cope better.

Our homes are achievement oriented and this contributes to the feelings of warmth that young

people need to excel.

It is widely recognised that when young people have attachments, they are more able to

negotiate and regulate their own behaviour. We believe that behaviour is best managed when

staff use strong inter-personal relationships with the young people living at Hadlow House. These

relationships are built through time, knowledge of the young person, developing trust, sharing

experiences, consistency and understanding of boundaries.

Our admission and key work programme are developed to enhance this process and, in

particular, contribute to the development of meaningful and long-term relationships.

The home believe that rules and boundaries are much easier for young people to manage when

they have had the opportunity to contribute to them, and are able to see them and refer to them

at all times. We therefore use the young people’s meetings as a forum for consulting on

consequences and their effectiveness, and also provide young people with the opportunity to

contribute to consequences. The home also believes that boundaries are much easier for young

people to maintain if they are applied in a fair, understandable and consistent manner across the

team, and there is opportunity to discuss this in a weekly forum.

If an incident was to occur within the home, the staff are trained in behaviour management

techniques. These are PCC techniques, which is Esland Care’s accredited physical intervention

holds, and work on the premise of 95% de-escalation and 5% physical intervention. The staff team

will use any or all of the following to de-escalate an incident; humor, distraction, limited choice,

26

clear firm direction, swap of carer, support, reminder of consequences and reassurance. Positive

and Negative consequences and rewards are in place to manage behaviour, in line with the

authoritative parenting model of high warmth and high control. When they do need to be

implemented, consequences will be thought through by the staff and be creative, realistic and

fitting to the actions of the young person. These will be outlined in either the house rules, the

behaviour management plan for each young person or their risk assessment.

Staff are aware of non-permissible sanctions outlined in The Children’s Homes Regulations 2015,

Section 17(5) and have signed statements to pledge compliance with this instruction. Staff at the

home are trained in PCC restrain techniques, which complies with children’s home regulations

with regards to the reasons for restraint. This strategy will only be used as a last resort, once all

diversionary and diffusion techniques have failed. In the face of maintaining agitation, moving

towards anger and aggression, it is important that the carer remains calm, allows the child/young

person more personal space, and alerts other staff members/carers that there is a potential risk

arising and that assistance may be needed in order to return the young person to safety. All staff

are trained in PCC holds and the staff are trained to use the following holds see Appendix 1;

We work with our staff to ensure that they know although to use de-escalation techniques, they

should not:

Lose self-control or lash out

Shout

Attempt to enforce compliance over trivial or unnecessary matters like young people

being in the staff office

Take positions or issue warnings that cannot be maintained or will not be followed through

Attempt to continue to use reasoning in the face of mounting anger and aggression

(when children and young people may have lost the ability to rationalise and negotiate)

Threaten or intimidate children/young people

Make fun of, ridicule or humiliate children/young people

Confront challenging behaviour in front of an audience

Corner or closely confront a child/young person

Inflict any form of corporal punishment; i.e. any intentional application of force as

punishment, including slapping, punching, rough handling and throwing missiles

Make any restrictions relating to the consumption or deprivation of food or drink

Make any restriction on a child’s contact with his or her Parents, relatives or friends; visits to

the child by his or her Parents, relatives or friends or limit their access to counselling or

advocacy services like Children’s Rights or placing social workers.

Once a restraint has taken place, a review of the incident is always suitably timed for when the

young person has had a chance to recover, whilst ensuring the incident is still fresh in their minds.

This is designed to support the young person in exploring their behaviour and considering other

ways of dealing feelings in the future.

CONTACT DETAILS

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15. The name and work address of— (a) The registered provider (including details of the company owning the children’s home); (b) If nominated, the responsible individual; (c) If applicable, the registered manager.

Esland was formed following a successful merger between Turnaround Care and The Boulters. The

Esland Group has a range of services in Buxton, Derbyshire, Staffordshire, Yorkshire,

Northamptonshire, Wiltshire, Kent and London.

The Registered Provider is: Esland North (part of the Esland Group)

The Founder of the company is:

Mr John Stamp

Esland Group

Riverside Business Centre

Suite 1 & 5 Foundry Lane Milford, Belper, DE56 0RN

T: 01773 823 989/ 07915 157 618

Email: johnstamp@eslandcare.co.uk

The Responsible Individual and Chief Operating Officer (COO) is:

Mrs Linzi Sim

Esland Head Office

T: 01773 823 989

Email: linzisim@eslandcare.co.uk

Contact: 07713284591

Strategic Director

Mr Josh Stamp

Esland Head Office

T: 01773 823 989

Email: joshstamp@eslandcare.co.uk

Managing Director

Mr Pete Buller

Esland Head Office

T: 01773 823 989

E: petebuller@eslandcare.co.uk

Regional Manager

Ms Kim Walder

Email: kimwalder@eslandcare.co.uk

T: 07889365642

Registered Manager

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Mrs Jennifer Chrysanthou

Hadlow House

8 Hadlow Road

Sidcup

DA14 4AF

T: 0208 3096750/ 07557346857

Email: jenniferchrysanthou@eslandcare.co.uk

EDUCATION

16. Details of provision to support children with special educational needs.

It is expected that some of the referrals to Hadlow House will be excluded pupils, or pupils who

have difficulty being integrated into mainstream schooling.

Where possible, however, we do aim to re-integrate young people into mainstream schooling. The

home falls within the Catchment area of Cleeve Park School, Black Fen School for Girls and

Chislehurst and Sidcup Grammar School. These schools are currently rated good. The home has

formed links with the schools and endeavour to support gradual re-integration through part time

timetables, home tuition led by the school and staff from the home supporting the young people,

as appropriate. It is our belief that the sooner we can get young people back into mainstream

school, the more opportunity they will have to access a full curriculum and achieve

academically.

The staff team work closely with young people to ensure that they are able to access a full

timetable; whether this is within a school, or whether this is supported at home with tuition and

alternative timetables supported by staff. We place great emphasis on the importance of an

education for a young person’s future, and will help young people to identify their skills and

talents, and wishes for the future. This will then be used to help the young people find an

education programme which suits their interests, ability and helps them to achieve their full

potential.

Staff at Hadlow House will work closely with educational service departments to ensure that

statements are maintained, updated and reviewed as required. Young people with special

educational needs will be given the same schooling opportunities as any other young person, and

the staff will support them to find the best viable option where they can gain educational

attainment.

Non-engagement in education is not an option at Hadlow House, and where there are issues with

poor levels of engagement, staff will be pro-active with the young person and school provision to

identify and address the reasons behind this.

The methods to promote education are varied depending on the needs of the child, as opposed

to using a single focused technique. We believe that various approaches are required to re-

engage the children and young people into learning. Building a relationship with the young

person, and assessing their needs is the first challenge to then assess what sort of education

package would be suitable. Aside from education, the young people will be learning constantly

from the staff within the home as to how to manage behaviour, socialise and learn

independence skills.

29

Staff will acknowledge and reward all successes achieved at school, and support the young

person and the school by attending all meetings and briefings.

18. Where the children’s home is not dually registered as a school, the arrangements for children to

attend local schools and the provision made by the children’s home to promote the educational

attainment of children.

Hadlow House positively promotes the inclusion of “looked after” young people in the wider

community and the need for the young person to develop appropriate social learning and

attachments.

Wherever possible, the young person will be maintained within their current school. In order to

provide informal support, staff will support young people in the completion of projects and home

work.

Staff, and specifically keyworkers, will endeavour to source further education, colleges and work

experience.

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HEALTH

19. Details of any health care or therapy provided, including—

(a) Details of the qualifications and clinical supervision of the staff involved;

(b) Information about—

(i) How the children’s home measures the effectiveness of its approach; and

(ii) The evidence referred to by the children’s home to demonstrate the effectiveness of its approach,

and how this information can be accessed.

Staff at Hadlow House are committed in providing high quality primary health care in the areas of:

Emotional health - The implementation of detailed risk assessments and placement plans.

Ensuring all young people have access to relevant medical services. Supporting young

people with any issues they might have by offering support and guidance. Engaging

specialist support from CAMHs and similar services and ensuring that staff are equipped

with the right skills to support young people emotionally. With the arrival of a new born the

home have had Future Minds complete work with the young people around the impact

the baby will have on them and the home and attachment.

Physical wellbeing - On arrival the young person will be registered with the local General

Practitioner as well as at one of the local Dentistry practices and a local Optician. Current

health needs will be identified and maintained, for example diets and medication. Health

care plans will be in place to support, record and monitor all current and ongoing health

issues with a young person. LAC medicals will be arranged and supported and the home

has good communication with the local LAC nurse as well as working closely with the LAC

nurse from the young person’s home area.

Identifying/maintaining specialist health needs - (e.g. mental health/physical needs)

Ensuring prescribed medication is maintained, liaising with relevant professionals and

attending specialist health and other significant outside agency services. Training will be

sourced for staff to enable them to support the young people with any health needs they

may have, the home have completed training on multiple pituitary hormone deficiency as

this enabled us to have a better understanding of a young person’s needs and how his

medication worked. We have also had baby basics training to support a young person

during her pregnancy and give staff the knowledge to continue that support once baby

arrived.

Staff take an active role in promoting all aspects of healthy living. Staff are proactive in ensuring

the young people are offered a healthy and a well-balanced diet, develop and maintain a good

level of personal hygiene, develop appropriate sleep routines and take regular exercise.

Staff routinely address the issues of smoking, substance/alcohol abuse, self-harm and other issues

which may affect the health of a young person through key work sessions, posters and leaflets

around the home. An outreach sexual health nurse also regularly visits the home, should a young

person require advice or services in this area.

The young people have an in depth individualised health plan detailing all health needs and

relevant information.

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The home will actively support the promotion of a healthy lifestyle, and this is one of our main

focuses when caring for young people within the home. All staff share a common responsibility to

promote the health and welfare of all accommodated young people at Hadlow House.

The home will work alongside a range of services that may provide alternative therapies such as

drug and alcohol services, CAHMS or other counselling services for young people.

The home will actively discourage young people from smoking, and will ensure that smoking is not

permitted on the premises. Positive support will be offered to young people who wish to stop

smoking.

At the home, all medications (including non-prescribed) are stored in a locked cabinet, in

accordance with regulation, and are recorded on individual medical records held at the home.

All staff are medication trained.

Future Minds, Our Clinical Partners

Future Minds takes a clinical lead for psychological assessment and intervention for young people

placed at all Esland Group Children’s Homes. As part of the matching process, the registered

manager and referral team assess whether the placement is a sound option for the referred child

and liaise with the local authority to outline the resources required to manage and progress the

young person.

All Esland Group Homes have access to Wendy Jealous, a renowned consultant child

psychologist specializing in developmental trauma. Wendy has worked within CAMHs services,

young offender projects and a learning difficulties team.

Future Minds offers a wraparound therapeutic intervention that is versatile in how it is delivered.

This model is designed in a way that staff can deliver the bespoke interventions to young people

through meaningful keyworker sessions. The staff meet with the allocated psychologist, or

therapist, and they are supported through regular review of risk assessments to ensure that control

measures are effective in managing behaviour. Future Minds also work with the senior

management team at Esland to develop meaningful keyworker packs, and to provide staff

training or clinical supervision where needed. At the point that young people are ready to

engage in psychological therapy, this is offered by counselors/psychologists who will work to the

Future Minds model remaining in the present, slowly moving into the future, and only looking at the

past when the young person is emotionally ready. If the young person is not ready for this type of

work but still requires some practical support, e.g. learning skills for emotional regulation (essential

before any counselling is started), evidence based psychological therapy such as trauma

focused CBT will be arranged. It is expected that each child placed within Esland Group will have

the same model of service wherever they are placed. However, every young person will have

different needs, and, wherever possible, psychological therapy will be tailored to meet these

needs. All the work will be time limited and reviewed regularly. All placements and young people,

who have been identified as being appropriate for an Esland Children’s Home, will have a full

psychological assessment completed, if they have not had one within the last 12 months. This will

identify the issues and be used to develop a treatment plan.

Our relationship with Future Minds has ensured that our staff teams are attuned to our young

people’s subjective experiences. This means that staff try to make sense of those experiences, and

then communicate them back to the young person. With the arrival of a new born the home

have had Future Minds complete work with the young people around the impact the baby will

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have on them and the home and attachments they may gain in respect of the baby. Staff have

consultation with Future Minds which enables them to offer the best support to the young people.

STAFFING MATTERS

20. Details of the experience and qualifications of staff working at the children’s home, including any

staff commissioned to provide education and health care.

Eslanders, Our Most Prized Asset

Without our incredible team of ‘Eslanders’, the young people we care for wouldn’t receive the

support and guidance they so desperately need. All staff are recruited in line with Safer

Recruitment guidelines, and following successful completion of our 3-stage interview process,

which includes both a telephone and face-to-face interviews plus a voluntary shift in one of our

homes, our Eslander’s undergo a rigorous training programme to enable them to fulfill their duties

within the home. Esland has a comprehensive training plan of both core and advanced training

with all residential care staff being enrolled on their Level 3 Children and Young Peoples’

Workforce diploma following their induction unless they have a Social Work degree or equivalent.

We have recently developed ‘PCC’, our own bespoke positive handling training, which focuses

on preventative, proactive methods of de-escalation. All staff are enrolled on the course upon

starting their employment with Esland.

Esland’s aim is to meet and exceed the targets outlined within Ofsted legislation, and consistently

provide a high standard of care. It is our belief that improving the outcomes for looked after

children is reliant on a more professional workforce. We welcome the government’s commitment

to continuous staff development and increased professional recognition for all those who work

within the sector of health and social care.

Registered Manager – Jennifer Chrysanthou

See Staffing Appendix for full team.

The Hadlow House staff team consists of up to 16 staff: that is up to13 residential care staff, 3 team

leaders and homes manager. They are currently attending a range of training courses to give

them the best skills and knowledge needed to have the best outcomes for the young people.

All staff will undertake all mandatory training within their first 12 months and will have regular

refresher courses to include

Safeguarding Children and Safer Caring

Medication Administration, Data Protection and Health

First Aid, Food safety, Health and Safety & Fire Awareness

Behaviour management & PCC (Physical Intervention and De-escalation

Attachment disorders

Therapeutic Practices

ADHD

Autism Spectrum Disorders

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Self-Harm & Eating Disorders

Missing from Care and Child Sexual Exploitation

Equality and Diversity & Bullying behaviors

There are also opportunities for the staff to benefit from specific training which will enhance their

personal development and will contribute to the overall effectiveness of the team. All staff will also

be enrolled on the Level 3 Diploma for the Children & Young People once they have completed

their probation period. Staff also have the opportunity to work up the ladder, and gain more

qualifications through working at Hadlow House, and within Esland.

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21. Details of the management and staffing structure of the children’s home, including arrangements for the professional supervision of staff employed at the children’s home, including staff that provide education or health care.

The home is managed by the Registered Manager, and two seniors who are responsible for the

daily running of the Home. The Registered Manager works 40 hours a week and works a flexible

rota to meet the needs of the home.

The home is staffed according to the needs of the young people in placement; there are never

less than three staff on shift at any one time.

In order to work with Esland, there is a vigorous recruitment process ensuring good quality teams

within the homes. When a new team member begins working, they undergo an extensive

induction programme, which has been developed to ensure when the worker is ready to fulfil all

aspects of the job safely, and with good knowledge of working practices.

New starters who have not attained their level 3 diplomas in Health and Social Care- Children and

Young People, will then commence the skills for care workbook. To support with their induction

workbooks and their development, new team members will be supervised every two weeks. In

order to pass their probationary period, new staff will be given an interview and a task to

complete to demonstrate learning. After a probationary period of six months, the member of staff

will be supervised on a monthly basis. Further support for the team will be provided through team

meetings taking place on a monthly basis, where good practice can be shared and plans put

into place for the young people.

JOHN STAMP

FOUNDER

LINZI SIM- Chief Operating Officer (COO)

RESPONSIBLE INDIVIDUAL

Jennifer Chrysanthou

Registered Manager

Danielle Bove, Victoria Chaplin, Sara Holliday

-Seniors

PCP- Ellie Doughty, Fiona Maberry

RCP x5

Kim Walder –

Regional Manager

PETE BULLER-

MANAGING DIRECTOR

[Cite your source here.]

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The home’s staff are trained in line with children’s home’s standards and the children’s homes

regulations, along with any advanced training needs that may emerge from the assessment of

the young people, monthly supervision and yearly appraisal. Training is monitored frequently to

ensure all certificates are current and valid.

Esland aim to provide high quality care for young people, and this will be supported by a training

plan for staff that ensures they have the highest level of skills and knowledge to fulfil their role in

the company.

All staff at Hadlow House have undertaken an induction prior to them working with young people.

The induction is broken into two parts, one part is an induction to the home and the organisation,

and the other is a number of training courses and workshops to prepare them with the skills and

knowledge in order to uphold our high expectations.

All staff attend seven actual courses during their first 6 months, which are; Safeguarding Children,

Missing from Care, Child Sexual Exploitation, PCC, First Aid, Self-Harm and How we Work. This will

provide them with the training that they need in order to look after the young people that we

have identified as being suitable for the home. Staff are also provided with a license for 12 online

training courses provided through Educare, an online social care provider. Staff undertake courses

in; Health and Safety, Fire Safety, Food Safety, Medication, Confidentiality, Data Protection, Anti

Bullying, Appropriate Adult and Equality and Diversity. This compliments the Skills for Care

workbook for staff who require it, and this is undertaken after the staff have completed the home

induction.

When staff have completed the induction and the relevant courses, they will then be able to sign

up for additional courses. These are internal courses, and staff attend them within 6 and 18 months

after joining Esland. These courses include; Drugs Awareness, Understanding Attachment, Autism

Awareness, Preparation for Leaving Care, Safer Caring, Complaints Management and Sexualised

behavior, to name a few. If there was a young person admitted to the home with one of these

behaviors, the course can be delivered at short notice by staff who have completed their CIEH

course in training.

We also identify any specialist training that the staff may need to further support our young

people in placement, i.e. the home have completed training on multiple pituitary hormone

deficiency as this enabled us to have a better understanding of a young person’s needs and how

his medication worked. We have also had baby basics training, and attended ante natal classes

to support a young person during her pregnancy and give staff the knowledge to continue that

support once baby arrived. We now have good connections with local midwives and health

visitors who also consult with the staff team and offer any support we may need.

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22. If the staff working at the children’s home are all of one sex, or mainly of one sex, a description of how the children’s home promotes appropriate role models of both sexes.

Where possible, the staff team at Hadlow House will be mixed in terms of sex. We do place priority

on recruiting the right staff, however, and on occasion this may lead to the home having a larger

balance of one sex over the other. On these occasions, the young people have appropriate role

models of the opposite sex outside of the home. This is through their education in the form of

teaching staff, social clubs where they have youth workers, as well as professionals that visit the

home. Where it is deemed necessary, the home will provide staff members of specific sex through

other homes within the organisation, and will recruit staff members of a specific gender, if

required. The home has access to bank staff of both genders which allows some flexibility in terms

of gender matching.

In the event that the home has a favourable slant towards one gender of staff, consideration will

always be given to the impact this may have on any new resident being considered.