ChallengesAs the provider of a highly specialized pharmaceutical inventory control platform, this EarthLink Business customer must adhere to strict encryption, archival, and privacy standards for the highly confidential data and client information they deal with on a daily basis. With approximately 150 internal users, they initially approached EarthLink Business for secure hosting of their Exchange email and SharePoint in a private environment after a disappointing experience with a competitor. EarthLink responded to their needs with a solid solution at a fair rate. But within six months, their IT management realized that they would benefit from an additional layer of security and encryption, and would dramatically reduce their IT costs by moving to a virtual environment using cloud hosting.

SolutionTo best comply with HIPAA security regulations, minimize IT staff burden, and conserve capital expense, Secure eMail Suite from EarthLink Business was the answer. By consolidating their resources and increasing efficiency through virtualization, EarthLink not only saved this client money, but increased their control, enabling faster development and deployment, increased responsiveness, and helped them become compliant in the vital area of email security. Virtualization and cloud/datacenter services give them levels of redundancy and automatic fail-overs to maximize service uptime. Encryption and layers of network and email firewalls protect their overall environment.

VMware Cloud Hosting took the headache out of their secure data storage, creating a private, virtual environment (VPS) to support all of their needs so they could focus on other priorities.

In addition, as the financial firm identified a need for secure transfer of large files, EarthLink’s IT Services team demonstrated, then delivered, the Secure File Transfer Portal Service. This solution assures all parties that confidential data is encrypted, both at-rest and in-transit.

Because our customer enables healthcare providers to efficiently and safely dispense vital patient medicines, they must have an IT services provider with solid healthcare experience and execution, and timely, responsive customer care. At EarthLink Business, we specialize in managing the rapidly changing IT needs of the healthcare sector, and are truly proactive in helping our clients maximize their efficiency. We stay ahead of the technology curve and are careful stewards of their data, freeing them to focus on patient care.

Mike Salviski : Director, Data Center Solutions EARTHLINK BUSINESS

Pharmaceutical

An EarthLink Business customer, this provider of technology-based solutions to the pharmaceutical market designs, develops, installs and services innovative technology-based solutions to meet the unique regulatory and budgetary challenges of today’s pharmacies. Their innovative, proprietary system is a technologically integrated, in-house pharmacy platform which includes a fully automated, remotely monitored medication dispensing center onsite at the customer facility. Their highly trained team of technicians provides live, 24/7 support for nurses and facility staff, and a customizable, integrated information management and reporting system designed to track and predict medication trends, physician prescribing patterns, and formulary compliance. This EarthLink Business customer relieves clients of burdensome regulatory compliance, providing revenue-enhancing predictive analyses so they can focus on patient care.

MANAGED IT SERVICES

1-800-957-4872 | www.earthlinkbusiness.com

Pharmaceutical

Results & BenefitsOnly a year after implementing their EarthLink Business cloud solution, this customer has not only reduced their IT bottom line, but also saved countless hours of staff time. “Because our customer enables healthcare providers to efficiently and safely dispense vital patient medicines, they must have an IT services provider with solid healthcare experience and execution, and timely, responsive customer care,” said Jeff Thon, IT Security Consultant for, EarthLink Business. “At EarthLink Business, we specialize in managing the rapidly changing IT needs of the healthcare sector, and are truly proactive in helping our clients maximize their efficiency. We stay ahead of the technology curve and are careful stewards of their data, freeing them to focus on patient care.”

This case study profiles a real EarthLink Business customer, but the name was omitted to protect their privacy and security.

MANAGED IT SERVICES

1-800-957-4872 | www.earthlinkbusiness.com

Why EarthLink Business?EarthLink Business is a leading IT services, network and communications provider to more than 150,000 businesses nationwide. EarthLink empowers customers with managed IT services including cloud computing, data centers, virtualization, security, applications and support services, in addition to nationwide data and voice IP services. The company operates an extensive network including 28,000 route fiber miles, 90 metro fiber rings and 4 secure data centers providing ubiquitous IP coverage across more than 90 percent of the country. EarthLink’s award-winning reputation for both outstanding service and product innovation is supported by an experienced team of professionals focused on best-in-class customer care. Anytime, anywhere, EarthLink keeps customers connected and businesses empowered. Our leading-edge managed IT, network and communications services deliver the superior and secure experience our customers value and trust.