Message from the CEO

eBulletinJuly 2016

THE-ICE eBulletin is your tourism & hospitality information hub. This publication aims to provide the latest in education and industry trendsand news to our subscribers. Contributions are most welcome – please email to news@the-ice.org.

ONLINE REGISTRATION OPEN!

THE-ICE IPoE Forums, open to members and non-members ofTHE-ICE, are unique events providing participants theopportunity to engage with invited keynote presenters, as well asto discuss key issues and trends with global academic andindustry leaders in the field of tourism, hospitality and events(TH&E).

PAPER SUBMISSIONS CLOSING 30TH SEPTEMBER!

Academic papers are invited on the IPoE 2016 theme ‘Excellence– Defined and Measured’ and sub-themes: employability;pedagogy; transferable skills; technology; and research culture,with publication opportunities available for acceptedsubmissions.

Full research, working and poster papers are now being accepted.

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Pauline TangCEO, THE-ICE

THE-ICE 10th IPoE Forum 2016

THE-ICE 10th IPoE (International Panel ofExperts) Forum 2016 is to be proudlyhosted by César Ritz Colleges Switzerland,Lucerne, member School of the Swiss

The trip to Bangkok provided a great opportunity for THE-ICEExecutive Team to visit members, existing contacts, as well as tomeet some new ones.

Education Group, from 9th - 12th November 2016.

As anticipated, 2016 has been an exceptionalyear. We take great pride in receivingrecognition and expressions of interest in ouraccreditation services from leading globalinstitutions. So far this year, we havewelcomed two new full members: GlionInstitute of Higher Education, Switzerland, andthe University of Santo Thomas, ThePhilippines, and, one Observer: SingaporeInstitute of Technology, Singapore, to our

THE-ICE Visit Bangkok - Thailand

THE-ICE meet with Dusit Thani College and STR Share Global

THE-ICE Visit Office of the Vocational Education Commission (OVEC)

global family, with a few other leading institutions in the processof completing their respective application process.

In May 2016, THE-ICE also welcomed our first Business Alliance inthe United Kingdom, RP Technology, who have achieved anunrivalled reputation within the industry for their simulationplatforms to deliver hotel feasibility projects, including HOTS,Simr and Tour@Sim.

Pauline TangCEOTHE-ICE Professor Chaipreuk Sereerak,

Secretary General from OVEC,Ministry of Education and DrSiripan Choomnoom receivedthe visit of THE-ICE Executiveteam on 10-May-2016. Thetwo organisations led the 18-months ‘Thai-Australian Train-the-Trainers for Tsunami-affect Regions’ Project (2007 -

Prof. Channarong Pornrungroj,Director, Radm. WacharaKarunyavanij, Deputy Director,Pattama Sinjumpasak, ChiefForeign Relations Officer, aswell as other key delegates andofficials of ONESQA receivedthe visit of THE-ICE on 10-May-2016.

Office of the Vocational Education Commission Visit (OVEC)

Office of National Education Standards & Quality Assessment(ONESQA)

Dusit Thani College (DTC)

A courtesy visit to DTC, avalued member of THE-ICEsince 2012, and meeting withthe Rector Khun VeeraPardpattanapanich and KhunPichaya Noranitiphadungkarn,Director of InternationalBusiness Development Officeto discuss DTC’s progress of

their research portfolio was held on 9-May-2016.

The visit coincided with a ‘Certification in Hotel IndustryAnalytics’ Workshop conducted by Mr Steve Hood, Senior VicePresident of STR SHARE Center, a Business Alliance of THE-ICE.

2008), when THE-ICE was funded by the Australian federalgovernment.

The visit re-kindled the cooperative relationships between themas well as for potential future capacity building projects for thevocational sector in Thailand.

Prof. Channarong & THE-ICE

The visit was a success, with ONESQA interested in developingstrategic partnership with THE-ICE through the signing of aMemorandum of Understanding (MoU) for mutual recognition ofThai’s quality assurance framework and THE-ICE Standards ofExcellence.

Africa, in 1982, when I met Princess Diana to work on thiscampaign to ban land mines...”. His stories that followed werenothing short of remarkable….

“Over the years, I’ve learned the importance of common respect built amongst people through communication. Every

successful business person is a highly skilled individual and one of the most important skill sets is communication…Experience has

taught me that sometimes listening is the strongest communication tool we have…

…The Glion Spirit is about sharing across cultures and uniting for common strength, and we’re writing a new chapter for Glion. I’m very confident knowing we have the right people in place to

keep Glion moving forward.” Dr. Coetzer

Dr. Coetzer brings to GIHE over 15 years of experience as a senioracademic leader in higher education. He served as AcademicDean of IHTTI, Neuchâtel, and most recently as Academic Dean ofthe European University’s Swiss Campuses and was a member ofthe strategic management team

For the full interview with Dr Coetzer, click here.

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network with each other.

The remarkable past of Jon-Hans Coetzer,new CAO of Glion

An evening celebrating THE-ICE Network and the illustrious career of Alan Williams

Member news & innovations

THSS welcomes new General ManagerOn 7th July 2016 MEG (MulphaEducation Group), industry partnerof Southern Cross Universityannounced the appointment ofnew General Manager, Sue Bakir,who will oversee MEG’s educationportfolio: the The Hotel SchoolSydney (THSS), as well as THSSsister campus, The Hotel SchoolMelbourne (THSM).

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Over 300 individuals from 40countries attended the APacCHRIEConference 2016, hosted by THE-ICE Member, Dusit Thani Collegein Bangkok. As event sponsor,THE-ICE was highly visible, withattendance

APacCHRIE 2016, Bangkok - Thailand

providing a very successful means of networking and buildingstronger relationships. It was the first time the Project Manager(Ms Jane Gentle) attended an education conference, whichprovided a positive and invaluable experience to industryexposure, where she was able to established relationships withTHE-ICE Members as well as industry and business alliances.

The evening alsoprovided the opportunityto formally celebrate theretirement of AlanWilliams from his role asMD of the AustralianSchool of Management.

Official opening by Mrs Tina Aquino, President of APacCHRIE, Minister of Tourism and Mrs Veera Pardpattanapanich

Glion Institute of Higher Education’s(GIHE) newly appointed Chief AcademicOfficer (CAO), Dr. Jon-Hans Coetzer,recently spoke at the WorldCommunication Forum in Davos, wherehe was interviewed to shed light on hiscareer before the world of academia,sharing that his career “started in South

Highlighting the collegialapproach of THE-ICE, keymembers, businessalliances and potentialmembers had theopportunity to meet withTHE-ICE Executive teamand attending boardmembers at THE-ICENetwork Dinner duringthe 2016 ApacCHRIEConference. The dinnerwas a success, providingan opportunity formembers to also

For almost 27 years, Alan Williams has been an innovator andleader in the higher education profession, playing a significantpart in thousands of students lives. Alan led with NelsonMandela’s vision of “A good head and good heart are always aformidable combination. But when you add to that a literatetongue or pen, then you have something very special”. Alan,alongside the board, have led the Australian School ofManagement (ASM) to become leaders in Higher Education, withthe Institution recently becoming part of the Careers AustraliaGroup and opening a new campus in Melbourne on FlindersStreet.

Incoming CEO, David Ensor, brings to the role a range ofeducation and commercial experience that will ensure futuregrowth for ASM.

Sue joins MEG at a critical juncture as they seek to reshape andgrow into a much more dynamic and substantially largerenterprise, both horizontally and vertically integrated in theeducation space.

Sue brings with her over 20 years’ experience in senior executiveroles within both Australian and international education sectors,including with some of the largest private players. Sue’s last keyappointment was as a member of the Study Group Australasiasenior management team where she held a number of senior rolesincluding the Director of Higher Education Provision and Director ofCharles Stuart University Study Centres in Sydney and Melbourne,where she grew this key university partnership into a significantbusiness. Prior to this Sue acted as Principal Executive Officer ofKaplan International College, Sydney. Other roles have included asDirector Sales & Marketing for Navitas in their partnership with LaTrobe University for their Sydney campus program, as well assenior executive positions at various other English languagecolleges.

Sue is currently finalising existing engagements overseas and willjoin MEG in October, where she will help execute the strategic planrequired to realise MEG’s exciting vision.

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The Russell Partnership, established in1989 by Mr David Russell and MsDianne Adlard, is a Food andTechnology consultancy specialisingwithin Catering, Conferencing, Eventsand Leisure markets, deliveringcreative solutions and commerciallyviable results from strategy creation toconcept origination andimplementation. The headquarter islocated in London and a regional officein Oxon, the United Kingdom, as wellas having offices in Dubai and theMiddle East (opened since 2005).

THE-ICE welcomes their first UK BusinessAlliance Partner: The Russell Partnership

RP Technology also utilize their simulation platforms to deliverhotel feasibility projects for clients who are in the process ofdesigning, developing or building hotel properties. Thesimulation programs include:

• HOTS – the hospitality management simulation

• Simr – a competitive restaurant management simulation

• Tour@Sim – a web-based learning tool designed to developawareness and understanding of the challenges and issuesof sustainable tourism

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Taylor's Tourism Professor Has Journal Accepted into Thompson Reuters' SSCI Index

(JVM) since 1999. To date JVM has been recognised as an A journal(which means it’s listed in the top 20% of all journals) by theAustralian Business Deans Council. It has also been identified in anacademic research paper as being the 5th most influential tourismjournal.

Prof Perry Hobson was recently informed by Sage (the publisher ofthe journal in London) that JVM has been accepted into the SSCIindex. Prof. Perry Hobson said that "He was delighted that JVM hasfinally been recognised for the quality of its papers and itsinternational standing – putting it amongst a small elite ofjournals".

The Editor-in-Chief of the Journal ofVacation Marketing is based at Taylor'sUniversity. His journal was recentlyselected to join the internationallyrecognised Thompson Reuters SSCI index.Professor Perry Hobson, the PVC forGlobal Engagement and a Professor inHospitality and Tourism at Taylor'sUniversity, has been the Editor-in-Chief ofthe Journal of Vacation Marketing

The man behind thesuccess of the BlueMountains InternationalHotel Management School(BMIHMS) alumni family,Val Cook, has been withthe institution for over 20years. Val credits thesuccess of the alumni

Cooking up Alumni Success

family to patience and interest in what he does. Val, along with hisBMIHMS management team, see the value on both sides ofmaintaining close ties with their graduates.

Newsletters are sent up to 10 times a year to the BMIHMS alumnifamily, a family which is not voluntary, but rather strategicallyencouraged. Each newsletter offers something different and asksfor a different level of engagement from readers, features“movers and shakers” and an “alumni of the month”. Thenewsletters are so successful, last issue was viewed by 3,000 ofthe 3,300 alumni!

Dusit Thani College Announce New President

Dusit Thani College is pleased towelcome Assistant Professor Dr.Sarote Phornprapha as the newPresident of Dusit ThaniCollege, effective July 1st, 2016.

With his 20 years of academiccareer and 10 years as theExecutive Director – Head ofEMBA program from SasinGraduate Institute of Business

Administration of Chulalongkorn University, Dr. Sarote is theexpert in the area of educational management, organizationdevelopment, negotiations, and Business ethics.

Dr. Sarote obtained Ph.D. in Management Studies –Organizational Behaviour from The School of Hospitality andTourism Management, University of Surrey, UK. In 2012, he gotthe award of ASIA’s Best Professor in Management from WorldEducation Congress and CMO Asia.

MCI Management CenterInnsbruck has earned the initialaccreditation by AACSBInternational — The Association

MCI Management Center Innsbruck earnsthe prestigious AACSB BusinessAccreditation

to Advance Collegiate Schools of Business. Founded in 1916and located in Tampa/FL, AACSB International is the longestserving global accrediting body for business schools that offerundergraduate, master's, and doctoral degrees in business andaccounting. Founding members include Columbia University,Cornell University, Harvard University, UC Berkeley, Universityof Chicago, Yale University and other respected institutions.

AACSB Accreditation is the hallmark of excellence in businesseducation and has been earned by less than 5% of the world'sbusiness schools. MCI is the second Austrian university to earnthis seal, with only 13 other universities in the whole Germanspeaking world, which comprises of more than 500 universitiesand colleges, currently hold AACSB accreditation.

“It takes a great deal of commitment and determination to earnAACSB Accreditation,” said Robert D. Reid, Executive VicePresident and chief accreditation officer of AACSBInternational. “Business schools must not only meet specificstandards of excellence, but their deans, faculty, andprofessional staff must make a commitment to ongoingcontinuous improvement to ensure that the institution willcontinue to deliver the highest quality of education.”

MCI Management Center Innsbruck is a privately organizeduniversity institution in Innsbruck, Austria, offering studyprograms leading to bachelor and master degrees as well asExecutive master programs (MBA, MSc, LL.M.), Executivecertificate programs, Management seminars, Customizedprograms and research.

Andreas Altmann, MCI Rector proudly comments: “The AACSBaccreditation is a decisive step for our school, strengthening thestrategic pillars of academic quality, innovation,entrepreneurship and international outreach as well as ourimpact in the business world.”

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EuroCHRIE Conference 2016

Editor Note: Contents of the Bulletin are submitted by members and networks, compiled by THE-ICE. Although the responsibility ofcontent remains with members and networks, THE-ICE reserve the right to edit, make corrections, omit material or do minor re-organisation as required to achieve a reasonable consistent look and feel, to any submitted articles. If the revisions required aremajor, THE-ICE will contact the member or network (author) before publishing the material.

Upcoming International Events

In 2016, EuroCHRIE is to be proudly hosted byBudapest Metropolitan University of AppliedSciences from 26th – 28th October.

EuroCHRIE host yearly conferences focussing

Second Edition - July 2016

Contact Us

Article and event information contributions are most welcome, please email news@the-ice.org

For information on THE-ICE accreditation and membership, please email accreditation@the-ice.org

Infinite Luxury appoints new MarketingDirector to define ultra-luxury at KataRocks. Michael Nurbatlian graduatedfrom Glion in 2015 with an MBA inInternational Hospitality & ServiceIndustries Management, with aspecialization in Marketing &Innovation. He was most recently atMandarin Oriental Bangkok as Directorof Digital Marketing, with previousexperience including luxury properties

Alumni news

Infinite Luxury appoints new Marketing Director

Tash Tobias appointed Regional General Manager Singapore, Malaysia & Batam: InterContinental Hotel GroupBMIHMS graduate Tash Tobias hasspecialised in RevenueManagement, Sales & Marketingon her journey to RegionalGeneral Manager. With 24 years ofexperience in the hospitalityindustry, Tash has worked inAustralia, New Zealand, Vietnamand Singapore in a range of hotelsand resort. Her career success hasseen strong progression in seniorroles within the InterContinentalGroup, from Hotel Manager of the Asiana, Saigon, GeneralManager of the InterContinental Singapore to her currentposition as Regional General Manager

LPU’s Les Jeunes Chefs claim Sinag NgMaynila Award

and in training themselves for various national andinternational competitions.

At this year’s 445th Foundation Anniversary of the City ofManila, the Les Jeunes Chefs claimed the top spot in theCollege Organizations Competition (Private Category), andromped off with the much coveted Sinag Ng Maynila Awardedto the most outstanding youth organization in the City that hasmade significant contributions to its community, throughprograms and projects promoting volunteerism, leadership andresponsible citizenry. In the Lyceum of the Philippines (ManilaCampus), Les Jeunes Chefs have also been selected as BestStudent Organisation for the past two consecutive years.

Les Jeunes Chefs Marc Chua Sy, Joel Tanjimenez, Noryel Taperla & Leroy

Borrega receiving the trophy from Manila Mayor Joseph Estrada

Culinary students from theLyceum of the PhilippinesUniversity (Manila Campus)who have achieved aspecified level ofexcellence formed the LesJeunes Chefs. Les JeunesChefs activities arecentered on the members’involvement in community,research and development,

A cocktail creation named “La Vieen Rose” by Jeslyn Tan Jia Yee, aBachelor of IHM student at Schoolof Hospitality, Tourism & CulinaryArts, paved the way for her towinning The Bar Cup: SignatureCocktail Presentation at the HiltonMalaysia Hospitality Talent Cupcompetition organized by HiltonKuala Lumpur on 9 May 2016.

Taylor’s University Students Wins Top Prize At Hilton Malaysia Hospitality Talent Cup

Alexandre Beaulieu (middle)Jeslyn Tan (L) and Kane Chua (R)

on the latest research in hospitality and tourism, presented tohundreds of hospitality and tourism researchers from all over theworld.

Lohr, Director of Development at hosco, who goes some way toshed light on its innovative features.

First, to understand what hosco is and why it has been sosuccessful, one must understand why it was created, and Johnwas happy to give Glion the scoop!.

“At a basic level hosco was designed to improve recruitmentprocesses for hospitality graduates, schools and employers. Bybeing opened/non-specific, job boards or online networksincluding LinkedIn bring a lot of volume and a limited averagequality…Today, hosco is the only global online network exclusiveto top players in the hospitality industry.”

Click HERE to read more of the John Lohr interview on hosco’ssuccess

hosco versus LinkedIn: The online reference for hospitality careersSince 2011, hosco has grownexponentially and on the homepageof its website, a counter ticks up newmembers daily. So what is the secretbehind hosco’s overwhelmingsuccess? Glion Institute of HigherEducation interview alumnus John

such as InterContinental Hotels & Resorts.