AIESEC in MoC

ECB Chair application

Entity Control Board

Letter to Applicant Dear applicant, ‘Make  a  customer,  not  a  sale’.  

The  real  essence  of  an  organisation  is  driven  by  the  customer  experience  that  its  customers  have.    

In  AIESEC,  what  really  matters  is  how  we  are  creating  the  change  agents  in  the  society.  However,  We  need  to  make  sure  that  we  deliver  our  promise  in  order  for  us  to  make  leaders.  At  ECB,  that’s  our  day-­‐to-­‐day  job  role.  To  make  sure  that  we  deliver  our  promises  to  each  and  every  customer.  

This  role  will  be  about  delivering  the  basics  yet  extremely  challenging  that  will  challenge  you  to  the  core.    What  defines  it?      If  customer  experience  field  is  something  that  you  are  passion  about,  if  you  are  excited  of  huge  responsibility  and  honor  to  guide  AIESEC  Mainland  of  China  to  cultivate  truly  globally  competitive  leaders  by  our  programs  –  go  for  it,  challenge  yourself,  go  out  of  your  comfort  zone Anup Mohan

MCVP Customer Experience

Timeline

05/14    Application  released  

05/24  Application  DDL

05/24-­‐30  Interview

05/30  ECB  Chair  Selection

Send  Application  package  in  ZIP  file  named:  ‘1415_MoC_ECB  Chair_Applicant  Name’    to:  ecb.moc@aiesec.net    

DDL:  24th  May,  23.59  +8GMT  

Dear candidate, You  are  welcome  to  design  your  application  in  the  way  it  will    express  your  personality  and  will  help  to  share  your  perspectives.    

The  aim  of  this  application  is  to  get  to  know  you  more  as  a  person,  see  your  ideas  and  plans  towards  future  of  the  Entity  Control  Board  Team.    

Structure  of  ECB  team  will  be  decided  by  ECB  Chair  and  MCVP  CE  after  elections.    

The  applications  after  DDL  won`t  be  accepted.     Application  package  should  include:    -­‐ Application  Form  PDF  format    -­‐ Belbin  test  detailed  results  -­‐ MBTI  results    -­‐ Endorsement  letter  (preferred,  not  required)  

06/20  ECB  announcement

Job description of Entity Control Board Chair

Be  a  new  leadership  for  MoC  that  delivers  quality  experience  to  every  stakeholder  and  build  quality  system  in  every  LC.  

Purpose

• Team  management  • Together  with  MCVP  CE  co-­‐create  SnS  strategies  and  

design  ECB  implementation  plan    • Reviewing  and  reporting  quality  cases    • Ensure  communication  between  LC  Quality  Head  –  

ECB  team  –  MC  -­‐  NST  Program  responsible    • Ensure  delivery  of  education  materials  

KPI

• 48  NPS  for  both  GCDP,  GIP  in  Mainland  of  China    • 50%+  Response  Rate    • 100%  Standards  implementation    • 2*24  hours  case  follow  up    

Job description Profile & Requirements (all preferred, otherwise stated)

• Previous  experience  Previous  EB/NST  experience  required    Exchange  experience    Preferred  to  have  no  other  AIESEC  position  after  1st  June  2015  • AIESEC  Knowledge    Clear  understanding  of  AIESEC  essense/  AIESEC  MoC  2023  vision    XPP/  Compendium/  ER  Principles/Team  minimum/  ICB  functioning    Standards  and  Satisfaction  Global/MoC  Standards    • Specific  skills  Team  management      Good  communication  skills  in  English    • Workload    Around  10  hours  per  week  Person  is  expected  to  be  very  reachable  and  maintain  constant  communication  • Duration    End  of  May  till  End  of  February  

Application

Questions

1. General contacts

Name

Home  LC  Current  AIESEC  positionPast  AIESEC  positions  Mobile  NumberEmail  AddressWechat  IDContact  for  reference  (Name,  Contact,  Relationship)MBTI  Result   confirm  attachment  

Belbin  Test  Result confirm  attachment  

2. General Questionnaire

1.  Why  do  you  want  to  be  ECB  Chair  of  AIESEC  in  Mainland  of  China  and  how  does  it  contribute  to  your  future?    2.  What  do  you  think  is  the  role  of  ECB  team  in  AIESEC  MoC  1415  Plan?  What  do  you  consider  is  your  role  in  order  to  achieve  a  target  set?  How  do  you  see  ECB’s  role  getting  changed  considering  how  AIESEC  is  evolving  and  the  changes  that  are  being  implemented?

1. What  are  the  main  national  detractor  issues  and  what  kind  of  suggestions  will  you  give  to  LCs  to  implement  in  order  to  diminish  them?  

2.  What  are  the  main  challenges  do  you  see  in  the  national  plenary  in  the  14-­‐15  term  in  order  to  achieve  48  NPS  and  how  will  you  overcome  this  challenge?  Please,  develop  implementation  plan  that  will  show  how  will  you  educate  LCs  toward  this.    

3. Present  your  team  structure.

3. Specific Questionnaire

Please,  use  one  page  to  answer  the  question:    If  you  can  challenge  the  way  AIESEC  runs  national  quality  strategy:  a) What  will  it  be    b) WHY  c) What  will  you  do  to  make  these  changes  happen    

You  can  challenge  the  strategy,  structure  and  propose  anything  that  can  help  to  ensure  Standards  implementation  and  Satisfaction  from  our  stakeholders.

4. Creative space

Thank you!If  you  have  any  questions  towards  application  process  or  position  feel  free  to  contact  Anup  Mohan  by:

ecb.moc@aiesec.netor   anup.mohan@aiesec.net