eClaims - Overview€¦ · 03 STEP-BY-STEP GUIDE •12 6. Fill In Your Claim Details Select Provider 1 2 1 3 4 6 2 Select Reason for visit 3 Enter Claim Amount 4 Select Bank 5 Enter

AIA confidential and proprietary information. Not for distribution. 1

eClaims - Overview

FOR THE FOLLOWING CLAIMS:

DENTAL OPTICAL CLINIC HEALTH

SCREENING

SPECIALIST PEDIATRICIAN MATERNITY

Member submit

reimbursement claims

via My AIA portal / app

Member upload

supporting

documents* via My

AIA portal / app

AIA assess the claims AIA credit payment

to member’s bank

account once

approved

*Original receipts will need to be kept for 7 years.

AIA confidential and proprietary information. Not for distribution. 2

eClaims - Overview

FOR HOSPITAL CLAIMS*:

Member submit

reimbursement claims

via My AIA portal

Member upload

supporting documents

via My AIA portal

(optional)

Upon receiving the

original documents,

AIA shall assess the

claim

AIA credit payment

to member’s bank

account once

approved

HOSPITALIZATION PRE / POST HOSPITALIZATION

Member sends original

documents to AIA*

* Physical documents are mandatory in compliance with the Hospital & Surgical Insurance / Takaful Guideline (HSI) joint issued by LIAM

(Life Insurance Association of Malaysia), PIAM (Persatuan Insuran Am Malaysia), MTA (Malaysian Takaful Association) Technical

Committee. Original receipts will need to be kept for 7 years.

AIA confidential and proprietary information. Not for distribution.

eClaims SUBMISSION

GUIDE


01 INTRODUCTION

When a customer wants to submit their claims electronically, all they have to do is follow the

steps explained in the slides below.

4


02 PAGE FLOW

The page flow describes the customer’s user journey.

•5

Login page is

displayed.

01AIA Homepage

01Login

02Dashboard

03Personal Claims

04Employee Claims

05Claim Submission Step 1

06Claim Submission

Step 2

Customers land

on their

Dashboard.

Customers

have an

overview on

their employee

claims and

submit their

claim

Customers can

choose to view

their employee

claims.

Customer are

required to

select their

claim form

Customer are

required to fill in

claim details


02 PAGE FLOW

The page flow describes the customer’s user journey.

•6

01AIA Homepage


08Claim submission Step 4

Customer are

required to

upload their

claim

documents

Customer are

required to

review their

claim and claim

submission

completed


03 STEP-BY-STEP GUIDE

•7

1. Login

1

Enter User ID1

2

Enter password2

Click Login3

03Personal Claims

01Login

02Dashboard


04Employee Claims




3



•8

2. Dashboard

Click on My Claims1

1

03Personal Claims

01Login

02Dashboard


04Employee Claims






•9

3. Personal Claims

Click Employee Claims1

1

03Personal Claims

01Login

02Dashboard


04Employee Claims






•10

4. Employee Claims

Click Submit New Claim1

1

03Personal Claims

01Login

02Dashboard


04Employee Claims






•11

5. Select Your Claim Form

Enter Date of Visit

1

2

1

3

4

6

Select Claimant Name2

Select Type of Claim 3

Select company4

Tick the box5

5

Click Next6

03Personal Claims

01Login

02Dashboard


04Employee Claims






•12

6. Fill In Your Claim Details

Select Provider

12

1

3

4

6

Select Reason for visit2

Enter Claim Amount3

Select Bank4

Enter Bank Account Number5

5

Enter Email Address6

7

Click Next7

03Personal Claims

01Login

02Dashboard


04Employee Claims






•13

7. Upload Your Documents

Click Select Files to upload

document

1

3

1

2

Tick the Box2

Click Next3

03Personal Claims

01Login

02Dashboard


04Employee Claims






•14

8. Review & Complete Your Claim

Click Submit

1

1

Click Done to complete your

Claim Submission2

2

03Personal Claims

01Login

02Dashboard


04Employee Claims


