eclipse Platform PAOS clipsE Data acquisition tool · troubleshooting guide SeQual® Technologies inc. eclipse® Platform PAOS™ EclipsE Data acquisition tool version 3.1. typing

troubleshooting guide

SeQual® Technologies inc.

eclipse® Platform PAOS™

EclipsE Data acquisition toolversion 3.1

BPoag

Sticky Note

typing 'sorrento' in the Eclipse Tab under Advanced will unlock the calibration menu for

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Sticky Note

typing 'terminal' will display terminal tab that has

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tAble oF Contents

iNTROduCTiON 3

PRePARATiONS PRiOR TO uSe 3

BegiN HeRe 4

eVeNT 1 - YeLLOW LigHT FLASHiNg 5

BATTeRY STATuS iNdiCATOR ReAdiNg NeAR ZeRO 6

eVeNT 2 - YeLLOW LigHT iS STeAdY 7

eVeNT 3 - Red LigHT iS BLiNKiNg 8

eVeNT 4 - Red LigHT iS ON 9

eVeNT 5 - LOW PuRiTY 12

eVeNT 6 - CANNOT CHANge FLOW SeTTiNgS ON FRONT PANeL 15

eVeNT 7 - THe uNiT iS NOiSY OR RATTLiNg 15

eVeNT 8 - PuLSe MOde dOeS NOT FuNCTiON 15

eVeNT 9 - geNeRAL eVeNTS LiST FAuLTS 16

APPeNdiX A 19

APPeNdiX B 20

OPeRATOR COdeS 21

SeQuAL CONTACT iNFORMATiON 22

Eclipse Data aquisition tool

eclipse data Aquisition Tool Troubleshooting Guide

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This Troubleshooting Guide together with the EDAT software is intended to provide a qualified technician specific information that will aid in identifying potentially faulty modules or parts associated with a device malfunction.

This Guide and the associated EDAT software are not to be considered replacements for basic technician troubleshooting techniques used in medical oxygen system repair and servicing.

It is assumed that the EDAT operator/service technician has attended the SeQual Level 1 Technical Training session and/or has a thorough understanding of the methods and technical practices necessary to correctly and safely remove and replace modules and components in SeQual Eclipse oxygen concentrators.

The application of the EDAT User’s Manual, EDAT Troubleshooting Guide and associated EDAT software and hardware is limited to Eclipse1 (Model 1000), Eclipse 2 (Model 1000A), Eclipse 2 Plus and Eclipse 3 (Model 1000B) medical oxygen concentrators only.

This Troubleshooting Guide does not constitute a User Manual nor does it represent the complete documentation associated with this EDAT software set. (Refer to the EDat user Manual for details.)

PrePArAtion Prior to use

•Computerisonandfunctioning •EDATsoftwaresetisonandfunctioning(softwarekeyrequired) •EDATinterfacecableconnectedtothecomputerUSBconnectorandto the Eclipse serial connection

consult the user Manual for details on correct operation of EDat and Eclipse devices.

Before proceeding, ensure that the Eclipse is not providing oxygen to a patient nor should a patient be connected to the Eclipse during this process or any troubleshooting or diagnostic activity.

WaRninG:


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begin here

Before the technician determines the best place to start the fault identification process the event table should be downloaded from the Eclipse device. This is an important piece of information that can be used to determine possible faults and problem resolution. Real time performance data is also displayed.

First: •TurnontheEclipse •EnsurethatthecomputerisonandEDATisrunningandthattheEclipseiscorrectlyconnected to your computer system. •PressEclipse in the EDAT drop down menu, then press Event table and EDAT will download both power manager and control board event tables

oPerAtor rePorteD FAilure inDiCAtion(s)(Determine the one that best fits the situation)

•TheEclipseisdisplayingredoryellowflashingorsteadyalarms •CannotchangeflowsettingsonFrontPanel •TheEclipseisexcessivelynoisyorrattling •PulseModedoesnotfunction •TheEclipsewillnotpoweron


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event 1 - Yellow light FlAshing Eclipse 2 plus & Eclipse 3 error codes: 002, 008, 010, 020 Eclipse & Eclipse 2 error codes: 02, 08, 10, 20

assumptions:

•Eclipsepluggedintoac power and operating •EDATconnectedandoperatingcorrectly •Eventlogsdownloaded •Errorcodes02,08,10or20displayedonEclipsecontrolpanel

Observe value of the alarm threshold on the EDAT real time screen.

is the AlArm thresholD vAlue below 170?

Refer to the low purity, Event 5

Continuetonextstep


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is the bAtterY stAtus inDiCAtor on the eCliPse Control PAnel reADing neAr zero (1-2 bArs For e1, 1 bAr For e2)

Review the Event table and determine if low Battery appears in the last few events of the power Manager Event table.

it is likely that the charge on the power cartridge is very low. If the battery charge indicator is not showing charging (cascading display) and the External Power indicator is oFFthenthemostlikelyfaultsareexternalorthe power, and could be:•ACwalloutletfailed•ACPowerconverterfailedorcordisunpluggedatconverterbox•PowerCartridgehasoverheatedfromchargingoruse (Let cartridge cool to normal operating range)the device may need service with possible faults in: •PowerManagerPCB•BatteryBridgePCB•Wiringharness•FailedPowerCartridge

after further investigation of the possible faults listed above, was the fault resolved?

Test and certify the device for patient application

ContactSeQualTechnicalService


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event 2 - Yellow light is steADY Eclipse 2 plus & Eclipse 3 error codes: 001, 020 Eclipse 2 error codes: 01, 20 Eclipse error codes: 20

assumptions:

•EclipsepluggedintoACPowerandoperating •EDATconnectedandoperatingcorrectly •Eventlogsdownloaded •ErrorcodedisplayedonEclipsecontrolpanel

Was the unit turned on within the last minute or so?

The unit is still in warm-up. This is normal. Wait5-10minutes

Checkbothinput(underintakefilter)andexhaustoutlet(nearbottomofunit)forobstructions.Insureintakefilterisclean.Removeallexternaloutput items such as cannulas, humidifiers and extensions.

are inlet and outlet clear?

Proceed to next step

Install clean, dry inlet filter or remove debris from outlet as needed. Restart device and verify operation

Remove device cover, power unit on and carefully check for air flow near the bottom of the compressor housing. is air flow present?

Dovisualcheckforkinkedlines,airleaks,obstructions.ContactTechnicalServices.

CheckforanylooseelectricalconnectionstocompressororATF.IfOK,itislikelythecompressororthePowerSupply/BatteryBridgePCBcould have failed.


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event 3 - reD light is blinking Eclipse 2 plus & Eclipse 3: 004, 040 Eclipse 2: 04, 40 Eclipse: 04

is the ac or Dc plug disconnected?

PlugtheACorDCpowersupplyintotheunit.Ifredlightcontinuestoblink,ensureexternalpowersourceisadequateforpowersupplyandthatAC/DCPowerSupplyisfunctioningcorrectly.-CheckEDATdisplaypower in Voltagereads28volts-CheckPowercartridgechargestatus.IfexternalsupplyOK proceed to next step

AttachACorDCpowersupply.VerifythattheExternal Voltage is in the acceptable range.

is the alarm threshold on EDat equal to or below 140?

Refer to low purity, Event 5

Check9VDCbatterypoweronEclipseControlPanel(E2Only).Installnew battery (or measure the battery voltage) for E1 devices. Replace as needed.

is Red light still blinking?

A careful visual inspection of tubing, filters, connections and componentsforleaks(pressureorvacuum)shouldbeperformedtodetermine possible failed component. Modules that could have failed includeATFandcompressor.ContactTechnicalServices.

Assemble device and test


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event 4 - reD light is on (unit shutDown) Eclipse 2: Refer to fail code description for details

Before proceeding with the steps below, refer to the malfunctions code list which should assist the technician in identifying the specific cause and possible correction.

step 1.TurntheEclipsedeviceOFF.Withthedeviceoff,ensurethattheEDAT communications cable is connected to the Eclipse unit.

step 2. Select Eclipse in the EDAT drop down menu then press Event table. The event list will download from the unit. This will download the Event table including the start-up information

step 3.Withthecover,PowerCartridgeandAC/DCPowerSupplyremoved,carefullyinspectthe connectionbetweentheBatteryBridgePCBandthePowerManagerPCB.Iftheboardisnot connected properly, reconnect the boards.


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step 4.RemovetheBatteryBridgePCBfromthePowerManagerPCB.Inspecttheconnectoron thePowerManagerOCBthatconnectstotheBatteryBridgeOCBfordamageorcorrosion. ReplacePCBsasneeded.

NOTE:PictureshowsBatteryBridgePCBwithJ1connectorhousingremoved.

broken PCb Pin

DAmAgeD PCb Pins


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step 5. The compressor could be incorrectly connected to the Power Manager Board. Verifytheconnectionsarecorrect.

a close-up of the connection between the compressor and the battery bridge board


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event 5 - low PuritY Eclipse 2 plus & Eclipse 3 error codes: 004, 008 Eclipse & Eclipse 2 error codes: 04, 08 step 1. General Tubing.Checkforleaksorkinks(vacuumandpressure)onallplastictubing, andtherubberexhausttube(indicatedbyarrowsinthephotos).Kinkedtubingshouldalwaysbe replaced and NOT reused.


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step 2. HEPAFilter. Inspect the HEPA filter (indicated by arrow). Replacefilterifitisdirtyorleaking.


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step 3. ProductTanks,ATF.WhiletheEclipseisrunningandtheiscoverremoved.Useanapproved leakdetectionsolution(Snooporequivalent).Spraylightlyontubeconnectionsandother assembledmodulecomponents.WhentestingtheATFuseextremecarenottowettheoutputend oftheATFassembly.Whenbubblesareseenatornearacomponentormoduleitisanindication that item is faulty. Pay particular attention to the areas indicated in the pictures below:

TheProducttankrubbercapsandendconnectors

ThehardwarefittingsoftheATF


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event 6 - CAnnot ChAnge Flow settings on Front PAnel

Remove the connector between the membrane panel and the control panel. Replace the membrane panel. UseextremecautionwhendisconnectingthemembranepanelfromtheControlPCB.DamagetotheControlPCBcaneasilyresult.

event 7 - the unit is noisY or rAttling

Listenforaclackingorunusualsoundnearthecompressor.Ifthereisaheavyclackingsound,replacethecompressor module assembly.

event 8 - Pulse moDe Does not FunCtion

•PressthePulseFlowModeButtontotoggletheoxygendeliverymodeonthefrontoftheEclipseunit.•Iftheflowdeliverymodedoesnotchange,connecttheEclipseunittoEDAT.•ClickontheControlPanelmenuitemintheEclipsemenuofEDAT.•Toggletheflowdeliverymode.•IftheEclipseunittogglestheoxygendeliverymodecorrectly,replacethemembranepanel.•IftheEclipseunitdoesnottoggletheoxygendeliverymodecorrectly,contactTechnicalServices.


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event 9 - generAl events list FAults

step 1. Review both event lists from EDAT (a summary of these are available in Appendix A) and determine if one of these events can be identified in the most recent ten events listed.

•Battery communication Failure •Breath Detect sensor Failure •ultrasonic Failure (shutdown) •compressor Motor too Hot (shutdown) •pcB too Hot (shutdown) •low nine Volt Battery (9VDc)

If any of these 6 events have occurred refer to the list below to determine the probable cause and resolution to the failure mode.

Battery communication Failure

Possible faults could be: •ConnectionbetweenbatterybridgeboardandPowerManagerPCBisfaultyorcorroded •BatteryBridgePCBneedstobereplaced •PowerCartridgeneedstobereplaced •PowerManagerPCBneedstobereplaced(lesslikely)


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Breath Detect sensor Failure

ThereisahighprobabilitythattheControlPCBneedstobereplaced.

ultrasonic Failure (unit has shutdown)

ThereisahighprobabilitythattheControlPCBneedstobereplaced.

compressor Motor too Hot (unit has shutdown)

Themostlikelyfailedmoduleisthecompressor Module. Before beginning this replacement, however,otheritemsthatcouldbecheckedinclude: •Blockedinlet(filter)and/orairpassagesintheEclipsecase •PossibleexternalblockagesofnormalairflowinandoutoftheEclipse(animalhair, dirt, carry bags or other restrictions) •Kinkedtubingfromreplacingcompressorandcuttingtubingtooshort •Badelectricalconnection

pcB too Hot, refers to the power Manager pcB (unit has shutdown)

•RemovethefrontcoveroftheEclipseunit •CarefullyconnectACpowertothedeviceandobserveifthesmallelectronicscoolingfan locatedonthePowerManagerPCBisrunningornoisy(theEclipsedoesnothaveto be turned on) •Ifthefanisnotrunning,verifyitiscorrectlypluggedintothePowerManagerPCB •Usinganotherfanwilldetermineifthefanhasfailed •Removepowerbeforecontinuingrepair


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low 9 Volt Battery (three short beeps on post)

Replacethe9VoltBattery.

FAn ConneCts here


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APPenDiX AEclipse 2 plus & Eclipse 3 only

DISPLAYEDONLYAFTERACCESSINGDIAGNOSTICCODESONUNIT

alarm priority Green Yellow Red Horn code

AllOK,warm-up done

14/None on OFF OFF OFF None

Warm-up: %O2<85

13/Low on on OFF OFF 008

Warm-up:%O2 < 70

12/Low on on on OFF 004

OneWire 11/Low N/A (Flashing) oFF 1 beep 100

CannotchargePowerCartridge

10/Low N/A on OFF OFF 001

No breath detection

9/Medium on on OFF OFF 200

70% < %O2<85%

8/Medium OFF (1s/1s) OFF OFF 008

Flowrateerror 7/Medium OFF (1s/1s) OFF (0.5s/119.5s) 020

Warmbattery 6/Medium on (1s/1s) OFF (0.5s/119.5s) 002

Low battery 6/Medium on (1s/1s) OFF2 Beeps

0.5s/0.5s every 30s010

DCcabledetected

4/Medium N/A (1s/1s) OFF (0.5s/1.5s) None

%O2 < 70 3/High OFF OFF (0.25s/0.25s)3 Beeps

(0.5s/0.5 every 120s)

004

Loss of power 2/High OFF OFF (0.25s/0.25s) on 040

Malfunction 1/High OFF OFF on 10s then silence 080


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APPenDiX bEclipse 2 only–pleaser refer to user Manual for other versions.

DISPLAYEDONLYAFTERACCESSINGDIAGNOSTICCODESONUNIT

alarm priority Green Yellow Red Horn code

AllOK,warm-up done

13/None on OFF OFF OFF None

Warm-up: %O2<85

12/Low on on OFF OFF 08

Warm-up:%O2 < 70

11/Low on on on OFF 04

CannotchargePowerCartridge

10/Low N/A on OFF OFF 01

No breath for45seconds

9/Medium on on OFF OFF 20

70% < %O2<85%

8/Medium OFF (1s/1s) OFF OFF 08

Flowrateerror 7/Medium OFF (1s/1s) OFF (0.5s/119.5s) 20

Warmbattery 6/Medium on (1s/1s) OFF (0.5s/119.5s) 02

Low battery 6/Medium on (1s/1s) OFF2 Beeps

0.5s/0.5s every 30s10

DCcabledetected

4/Medium N/A (1s/1s) OFF (0.5s/1.5s) None

%O2 < 70 3/High OFF OFF (0.25s/0.25s)3 Beeps

(0.5s/0.5 every 120s)

04

Loss of power 2/High OFF OFF (0.25s/0.25s) on 40

Malfunction 1/High OFF OFF on 10s then silence


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oPerAtor mAlFunCtion CoDes

if a malfunction occurs in the eclipse, the device will stop, the Red Led on the front panel will light and the buzzer will sound for 10 seconds and then silence. The LCd will display one of the following Malfunction Codes:

malfunction Code recommended Action

Invalid RESET 80 -VerifyfunctionalityofCSPCB

I/O port failure 81 -VerifyfunctionalityofCSPCB

RAM failure 82 -VerifyfunctionalityofCSPCB

FLASHfailure 83 -VerifyfunctionalityofCSPCB

EEPROM failure 84 -VerifyfunctionalityofCSPCB

iPC watchdog timeout 90-Checkforsecurecommunicationcables

-VerifyfunctionalityofPMandCSPCBs

Compressor motor too hot 91-Checkcompressorfanfunctionality

-Checktoensureventsarenotobstructed-VerifyfunctionalityofCompressorbox

PCB too hot 92-VerifyfunctionalityofPMfan

-Checktoensureventsarenotobstructed

Compressor motor stalled 94-Checkcompressorwiresfordamage

-VerifyfunctionalityofPMPCB-VerifyfunctionalityofCompressorbox

Battery communication failure 95

-VerifyfunctionalityofBatteryBridgePCB-CheckBatteryandBatteryBridgePCBforpindamage

-VerifyfunctionalityofBattery-VerifyfunctionalityofPMPCB

iPC failure A0 -VerifyfunctionalityofPMPCB

Product pressure sensor failure A1 -VerifyfunctionalityofCSPCB

Breath pressure sensor failure A2 -VerifyfunctionalityofCSPCB

ultrasonic failure A3-VerifyfunctionalityofCSPCB

-Checkforwaterintrusionfromhumidifier

Product temperature sensor failure A4-VerifyfunctionalityofDB9cableharness

-VerifyfunctionalityofCSPCB

Loss of product tank pressure failure A5-Checkforleaking,crackedHEPAfilterordamagedtubing

-VerifyATFmotoristurning

Purity calibration data failure A6-Checkforleaking,crackedHEPAfilterordamagedtubing


Flow calibration data failure A7-VerifyfunctionalityofProportionalValve


Breath sensitivity data failure A8-Checkfordamagedtubing


Hour of operation data failure A9 -VerifyfunctionalityofCSPCB

invalid assembly option AA - Remove power to reset

Ambient pressure sensor failure Ab -VerifyfunctionalityofCSPCB

Pn: 5467

Rev. C

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seQuAl Customer serviCe ContACt inFormAtion

if you need any additional assistance, contact seQual:

by mail:SeQual Technologies, inc.11436 Sorrento Valley RoadSan diego, CA 92121 uSA

by telephone: 858.202.3100 or toll-free in the united States at 1.800.826.4610 [Press oPtion “5” For 24 hour teChniCAl AssistAnCe]

by facsimile: 877.786.9943

by e-mail: [email protected]

www.sequal.com

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eclipse Platform PAOS clipsE Data acquisition tool · troubleshooting guide SeQual® Technologies inc. eclipse® Platform PAOS™ EclipsE Data acquisition tool version 3.1. typing