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ECT 589: E-Commerce Management. E-Business Transformation. Agenda. Your feedback Market News “IT doesn’t matter” or Does IT matter? E-Business Transformation and IT Skills Portfolio Case Study Presentation Morningstar.com Next week Case study presentation - PowerPoint PPT Presentation
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04/19/23 ECT 589 Susy Chan, Ph.D. 1
ECT 589: E-Commerce
Management
E-Business Transformation
04/19/23 ECT 589 Susy Chan, Ph.D. 2
Agenda Your feedback Market News “IT doesn’t matter” or Does IT matter? E-Business Transformation and IT Skills Portfolio Case Study Presentation
Morningstar.com
Next week Case study presentation Reports and peer evaluation forms due
04/19/23 ECT 589 Susy Chan, Ph.D. 3
Nicholas Carr: IT Doesn’t Matter HBR, May 2003
Identify 3 points discussed in Carr’s article.
04/19/23 ECT 589 Susy Chan, Ph.D. 4
Nicholas Carr: IT Doesn’t Matter HBR, May 2003
Do you agree with Carr’s assertions? Why?
04/19/23 ECT 589 Susy Chan, Ph.D. 5
Nicholas Carr: IT Doesn’t Matter HBR, May 2003
If you were interviewing for an IT job the interviewer referred to “IT Doesn’t Work” and asked you to defend the value of IT investment, what would you say?
Outline 3 arguments (with examples).
04/19/23 ECT 589 Susy Chan, Ph.D. 6
E-Business Transformation: IT Skills Portfolio Management
04/19/23 ECT 589 Susy Chan, Ph.D. 7
E-business Transformation
What are key characteristics of e-business?
04/19/23 ECT 589 Susy Chan, Ph.D. 8
Characteristics of E-Business
1. An e-business is an integral part of a business web in which organizational boundaries become more permeable.
Access to e-business systems Boundary of hardware, software,
communications, and users A web of information systems
2. The role of information Virtual value chain Heterogeneous users
04/19/23 ECT 589 Susy Chan, Ph.D. 9
Characteristics of E-Business
3. Enterprise systems have been widely adopted as the backbone for e-business Limitation of current enterprise systems Demand for e-collaboration
4. System integration is more critical than systems development. Better understanding of inter-organizational
behavior and industry value chain
5. Organizational transformation is essential for e-business transformation.
04/19/23 ECT 589 Susy Chan, Ph.D. 10
e-Business Application Architecture
Supply Chain Mgmt
Selling Chain Mgmt
Sta
keh
old
ers
Business Partners,Suppliers, Resellers
Distributors,
Customers, Resellers
Em
plo
yees
HR
MS/
E-P
rocu
rem
en
t
Fin
ance
Auditin
gM
gm
t Contro
l
BI EAI
CRM
ERP
Logistics
Pro
ductio
n
Distrib
utio
n
Mark
etin
g
Sale
s
Cust S
vce
04/19/23 ECT 589 Susy Chan, Ph.D. 11
Internal and External Process Ennoblement
04/19/23 ECT 589 Susy Chan, Ph.D. 12
InboundLogistics
Customers
Manufacurers
Retailers Distributors
Suppliers
OutboundLogistics
Operations
SalesMarketing
CustomerService
Transporters
Administration
Finance/Accounting
Procurement
Info. Systems
Human Resources
ASP’s
E-Business Environment
E-Business Firm
Exchanges/Hubs
Consortia
04/19/23 ECT 589 Susy Chan, Ph.D. 13
IT S
kills Portfolio M
ana
gem
ent
Acquisition D
evelopm
ent Mainten
ance
Strategy Level
Architecture Level
Systems Level
Project Level
Tools and Technology Level
E-busin
ess Web E
nvironm
ent
E-Business IT Skills Portfolio
04/19/23 ECT 589 Susy Chan, Ph.D. 14
IT Skills Portfolio Management
Drivers Rapid technology advancement Skills Gap; the right mix of skills > the number of hires
Skills acquisition Skills recruitment, building of skills inventory, and skills
acquisition through outsourcing Skills development
Desired skills requirements, skills enhancement, skills transfer and roles rotation
Skills maintenance Talent retention and updating skills
04/19/23 ECT 589 Susy Chan, Ph.D. 15
The Strategy Level Issues: • Champion of strategies, CEO’s roles• Leadership positions• Skills acquisition as part of corporate strategies• IT cultures for e-businessSkills: • Strategic planning.• Leadership and governance• Knowledge about technology.• Understanding of e-business webs complexity• Risk management – privacy and security• Legal compliance: Sarbanes Oxley Act
04/19/23 ECT 589 Susy Chan, Ph.D. 16
The Architecture LevelIssues: • Application architecture• Distributed systems• Infrastructure architecture• Collaboration• Information structuring & architecture
Skills: • Architecture knowledge as part of IT planning skills.
• Distributed systems knowledge.
• Application architecture and systems integration.
• Knowledge about technology standards.
04/19/23 ECT 589 Susy Chan, Ph.D. 17
The Systems Level
Issues: • ERP and Web systems integration• Effective Project management• Process change management• Enterprise systems• Integration of web systems and enterprise systemsSkills:• Deep knowledge in business process (intra- and inter-
organizational processes).• Technical knowledge in systems integration.• Vendor and product knowledge.• Application architecture
04/19/23 ECT 589 Susy Chan, Ph.D. 18
The Project Level Issues:• Process change driven by external demand • Permeable org boundaries• External users and consumers• Complex process• Collaboration
Skills • Deep knowledge in process related to industry value chain.• Deep knowledge in inter-department process.• Change management.• Web-based system development.• Integration of legacy systems, enterprise systems, and web-based
systems.• Project management.• Interpersonal and communications skills
04/19/23 ECT 589 Susy Chan, Ph.D. 19
Tools and Technology
Issues• Wide-range of tools and technology• New tools and technology• Lack of standardization• Proper education and training• Offshore outsourcing
Skills• Multiple operating systems.• Wireless.• Web services.• XML. Java.• DBMS.Networks.• Client-side programming tools. Server-side programming tools.
04/19/23 ECT 589 Susy Chan, Ph.D. 20
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
Positions
Imp
ort
ance
0.00
0.05
0.10
0.15
0.20
0.25
0.30
0.35
0.40
0.45
Changes in Perceived Importance by Positions
Ch
ang
e
ChangeNowIn 3 Years
04/19/23 ECT 589 Susy Chan, Ph.D. 21
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
MS OS(XP,Win2k)
XML Java UNIX JSP LINUX ASP VisualBasic
C C# Cobol
Imp
ort
ance
-0.20
-0.10
0.00
0.10
0.20
0.30
0.40
0.50
0.60
0.70
0.80
Changes in Perceived Importance by Programming Language
Ch
ang
e
ChangeNowIn 3 Years
04/19/23 ECT 589 Susy Chan, Ph.D. 22
What Skills Do Companies Need for a Successful Implementation?
People, Process,and Technology
Sales, Marketing, Customer Service , Best Practices
B2B B2C
Process Knowledge
Enterprise program management
Project control Issue resolution Risk management Leadership Expectation Management
Project Management
Client/Server and Web technologies
Performance / benchmarking ACD, IVR, CTI technologies Middleware Email routing systems
Technical Knowledge
Applications Knowledge Architecture Knowledge Project Management
Product Expertise
Job analysis and Redesign Training and documentation Team building Stakeholder management
Change Management
Best practices Industry issues Industry specific solutions
Industry Knowledge
04/19/23 ECT 589 Susy Chan, Ph.D. 23
Levels of Challenges Necessary Skills
Strategy Strategic planning.Leadership.Decision Making.Knowledge about technology.Understanding of e-business webs complexity.
Architecture Architecture knowledge as part of IT planning skills.Distributed systems knowledge.Application architecture and systems integration.Knowledge about technology standards.
Systems Deep knowledge in business process (intra- and inter-organizational processes).Technical knowledge in systems integration.Vendor and product knowledge.Application architecture
Projects Deep knowledge in process related to industry value chain.Deep knowledge in inter-department process.Change management.Web-based system development.Integration of legacy systems, enterprise systems, and web-based systems.Project management.Interpersonal and communications skills
Tools and Technology Multiple operating systems.Wireless.Web services.XML.,Java.DBMS.Networks.Client-side programming tools., Server-side programming tools.