Edison Paul Edward3058 Dexter Street, Denver, CO 80207 | 303-968-7317 | Edison.paul.e@gmail.com Areas of Expertise:

➢ Project Management ➢ People Management➢ Customer Relationship Management ➢ Team Management➢ Resource Planning & Development ➢ Operations Management➢ Service Delivery ➢ Process Improvement

Crossville Tile & Stone/Design Materials Inc. May 2015 – PresentInventory Management Manage inventory for the regional distribution center which services 6 branches across the Rocky

Mountain region Maintain inventory accuracy at 98% Effective space management and allocation enabling order fulfillment efficiency Responsible for investigation and resolution of inventory discrepancies Provide coverage and assistance across departmentsCustomer Service Manager Created and implemented individual performance metrics to develop skills of team members Generated and implemented team quality metrics achieving 99% for four quarters Conducted in-depth process reviews for each department, created and drafted Standard Operating

Procedures and provided training on the new procedures Analyzed business performance and developed performance improvement solutions Reduced the number of credit returns by 40% through effective analysis and solution plan on a real

time basis Maintained team headcount and managed recruitment / training to retain headcount Provided first level IT troubleshooting

RR Donnelley Feb 2005 – April 2015Operations Manager Effectively and efficiently ran operations for a 550-member team in the field of image retouching,

magazine page building, ad content management and pre-press related services Delivered service SLAs: On Time Delivery @ 99% and Outgoing Quality @ 99.99% Maintained utilization of the team @ 80% and above Managed headcount of the team efficiently to ensure maximum utilization; Implemented continuous

improvement processes to increase utilization and team efficiency Monitored employees KPI’s to develop career paths through twice annual performance reviews Maintained attrition at an all time low of 20% for more than 4 years through implementation of

employee engagement initiatives Managed the team’s hardware and software inventory Managed recruitment for team expansions / backfills and sign off on the compensation packages

Transworks IT August 2003 – October 2004Team Leader Managed performance for a 20-member team selling credit cards for a Canadian bank Conducted quality checks, provided team members weekly feedback, performance reviews, career

path action plan Analyzed team’s performance and provided solutions to increase productivity and improve efficiency Kept the morale and energy level of the team at its peak high best

Additional Achievements RR Donnelley: Worked in Manila, Philippines for 1 year as a Subject Matter Expert to set up a new

branch, and assist in with recruitment, training and pilot phase. RR Donnelley: Worked in Colombo, Sri Lanka for 6 months as a Subject Matter Expert to set up a

new management team, and assisted with recruitment and on-the-job training. RR Donnelley: Won Rising Star award within the first year of joining the company for quickly learning

the business and providing excellent customer serviceEducational QualificationBachelor of Commerce; Madras Christian College, India (1997 – 2000)Master of Computer Application; S.A Engineering College, University of Madras, India (2000 – 2003)