Education and Training of Technical Communication in Germany 德国技术信息传播的教育和培训

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Education and Training of Technical Communication in Germany

德国技术信息传播的教育和培训

Dr. Meike Christina WiehlCommittees/International Affairs, tekom

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“Technical Communication” 技术信息传播

What is Technical Communication?

什么是技术信息传播？

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… many synonyms occur, e. g. 有许多同义词，如：

• Technical Documentation 技术文书• Technical Writing 技术作品• Technical Authoring 技术著作• Technical Editing 技术编辑• Copy Writing （广告）文案

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… common abbreviations are 常用缩写词有：

• TC for "Technical Communication" TC 代表“技术信息传播”

• TD for "Technical Documentation" TD 代表“技术文书”

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"Technical Communication" is more than user manuals for consumer products…

“技术信息传播”的内容比用户产品使用手册更广 ...

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Short definition of the profession 专业的简短定义

Technical communicators create and manage the production of usable information, also referred to as documentation, at key points along the life-cycle of technical products, software or services. 技术信息传播者创作和管理产品的可用信息，也称为技术文书。它覆盖了技术性产品、软件或服务的使用寿命周期的各个关键点。

TechDoc-Net Guidelines, 2005


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Instructions and manuals for technical consumer goods and telecommunication技术消费产品和通讯设备的操作指南和手册

Industry Sectors 工业领域

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Operating, installation and maintenance instructions for

engineering and construction工程和建设的运行、安装和维护指南

ship building 船舶制造plant engineering 设备安装工程 tool building 工具制造


aircraft 飞机制造construction

medical 医疗devices 器械

vehicle 车辆制造construction

mechanical 机械工程engineering

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Drawings, lists and catalogues for mechanical and electronical

components机械和电子元件的图纸、表格和目录

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Manuals and online help for software

软件的手册和在线帮助

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Technical papers for chemistry, pharmacology and 化学、医药和生

物 biotechnology 科技领域的技术文件


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Multimedia

多媒体

Electronical catalogues电子目录

Websites 网站 Intranets 内部互联网

Extranets外联网

Document 文献商店Shops

Services服务器

New Industry Sectors 新兴产业领域

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Number of TCs in Germany 德国有关 TC 的数据

Persons working in the field of technical communication in Germany: 在德国 TC 工作的人员：

Approx. 85,000 persons, of whom 大约 85 ， 000 人，其中

• over 71,400 work in the industry and the software development, and 71,400 多人在工业和软件开发领域工作

• over 9,500 in the field of TC services. 9,500 多人在 TC 服务领域工作

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Job title? 岗位名称？

What is the most usual job title for people who develop all kinds of product-related information?

从事各种与产品有关的信息开发的人员有哪些最常用的岗位名称？

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Most common denominations: 最常用的名称：

… in English 英语

• Technical Writer 技术作家• Technical Author 技术作者• Technical Editor 技术编辑• Technical Communicator 技术信息传播者• …

… in other languages 其它语言• Rédacteur technique (fr)• Redattore tecnico (it)• Technischer Redakteur (de)• …

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Common international denomination: 国际通用名称

… in English 英语

• Technical Communicator 技术信息传播者

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Why qualification? 为什么要认证？

• formal decree regarding standards for documentation implicates the need of specialists able to apply these standards and guidelines

有关说明书的相关标准明确规定要求专家能运用这些标准和指南

• European understanding of education: comprehensively qualified people are able to apply standards self-dependently

欧洲对教育的了解：全面合格的人能够独立地运用这些标准• competition: qualified professionals have now been

in the job-market for almost two decades, companies are looking out for them

竞争：对于在职场中工作了近 20 年的资深专业人员来说，公司在寻找他们

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Education and training in Germany 德国的教育和培训

1. University level 大学水平

Undergraduate programs 本科课程 2. On-the-job training 在职培训

Traineeships (according to tekom‘s model contract)受训人员（根据 tekom 的示范合同）

3. Vocational colleges 高职院校

Assistant programs (plus entrance qualification for programs at Universities of Applied Sciences)助理计划（包括在应用科学大学的入职资格方案）

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Undergraduate TC programs (B.A.)

本科 TC 课程（学士学位）

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Undergraduate TC related programs (B.A.)

与 TC 相关的本科课程（学士学位）

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Further education 进修1. University level 大学水平

• Postgraduate programs 研究生课程

• Full- or part-time courses (e.g. Rostock, Karlsruhe, Ulm) 脱产或半脱产课程（如罗斯托克，卡尔斯鲁厄，德国乌尔姆）

2. Private training institutes and Chambers of Industry and Commerce

私营培训机构和工商会

• Seminars and training 研讨班和培训

• Full- or part-time courses (20 institutes, six are tekom-accredited) 脱产或半脱产课程（ 20 个研究所， 6 个为 tekom 认可）

• Distance learning 远程教育

• tekom-certificate tekom 证书www.tekom.de


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Postgraduate TC programs (M.A.)

研究生 TC 课程（硕士）

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Postgraduate TC related programs (M.A.)

与 TC 有关的研究生课程（硕士）

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• In 2009 tekom launched an initiative to secure quality standards

2009 年 tekom 发起一项倡议，确保质量标准• A specific accrediting practice was developed 开发了一种具体的被认可的做法


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• tekom’s certification system has been established in 2003 for the German and Austrian market

telkom 的认证体系已经于 2003 年在德国和奥地利市场建立起来• System based on 18 qualification modules 体系包括 18 个资格认证单位• Final examination 最终考试

• Written thesis and oral exam mandatory 撰写论文和必需的面试

More than 500 certified Technical Communicators in 2010! 2010 年有 500 多人通过了技术信息传播者资格认证


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The 18 qualification modules include topics such as18 个资格认证单位的主要项目包括以下几种

1.Professional Writing 专业写作2.Information development 信息开发3.Online documentation 在线说明书


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Accrediting practice… 认可的做法 .....

… ensures that in education courses for technical communication all necessary contents are conveyed in a qualified manner by competent lecturers. … 确保在技术交流教育课程中，所有必要的内容由可胜任的讲师以一种认可的方式传授。


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tekom-accredited providers: tekom 认可的提供者：

• TAE Esslingen • University of Applied Sciences, Karlsruhe • FGE Mettenmeier Paderborn• tecteam Dortmund• BSD - Gesellschaft für innovative Bildung mbH


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What is certification? 证明是什么？

A certificate shows… 证书代表…

• the certificate holder fulfills the standards set out by the issuing institution

持证人满足了发证机构所设定的标准要求• affirms a knowledge and experience base for practitioners,

employers, and the public at large 表明其具备了一种基于广大从业者、雇主和公众的知识和经验• represents a particular individual’s professional

competence 代表了某个人的专业能力

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Why certification? 为什么证明？

• international recognition 国际承认• formal proof of knowledge 知识的有效证据 • increased work efficiency (productivity and service scope) 提高工作效率（生产率和服务范围）• better (job) chances regarding 在以下方面有更好的（工作）机会

- job hunting 求职- career prospects (promotion) 职业前景（提升）- salary negotiations 工资谈判

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TCTrainNet TC 培训网

• result of tekom’s longstanding experience in advising training institutions and certifying technical communicators

是 tecom 为培训机构和技术传播者认证机构提供咨询的长期经验的结果

• tcworld has established an international network recognizing certifications for the

profession “Technical Communicator” tcworld 已经为职业 “技术息传播者”

建立了一个国际认证网络

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TCTrainNet is an international training program for technical communicators offering:

TC 培训网是专为技术信息传播者设置的国际培训项目，提供了：

• Recognized international tekom certifications for Technical Communicators at various levels 国际公认的技术传播者各级 tekom 认证

• Online training on the TCTraining Platform TC 培训网平台在线培训

• TCPartnersNet for cooperation between TCTraining partners and TC Certification partners

TC伙伴网为 TC 的培训伙伴和 TC 的认证伙伴之间的合作提供服务

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Three international tekom training levels:tekom 的三个国际培训级别 :

1. tekom First Level Certificate " tekom Certified Technical Communicator, First Level (tekom/tcworld)"

tekom第一级证书，“ tekom 认可的技术传播者，一级（ tekom/ tcworld ）”

2. tekom Advanced Level Certificate "tekom Certified Technical Communicator, Advanced Level (tekom/tcworld)"

tekom 高级证书，“ tekom 认可的技术传播者，高级（ tekom/ tcworld ）” 3. tekom Trainer-Certificate "tekom Certified TCTrainer for

Technical Communication, Professional Level (tekom/tcworld)" tekom 教师证书，“ tekom 认可的技术传播者培训教师，专业级（ tekom/

tcworld ）“

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Perspectives for TC students and graduatesTC 学生和毕业生的前景

37 % of the managers assume the number of formally qualified applicants still is insufficient.有 37% 的管理人认为，正规合格的 TC 求职者数量远远不够。

Applicants with a formal TC education have excellent chances!

具有正规 TC 教育背景的求职者拥有绝佳的机会！

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www.tekom.dewww.tcworld.info

Gesellschaft für Technische Kommunikation e.V. - tekomRotebuehlstr. 6470178 StuttgartGermany

Fon +49 / 711 / 65704 - 0Fax +49 / 711 / 65704 - 99

Further Information 更多信息

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Education and Training of Technical Communication in Germany 德国技术信息传播的教育和培训