EDUCATION

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Institutions are facing ever increasing challenges including disruption through digitalisation and the demands from the workforce for graduates with appropriate work readiness and skillsets.

In addition to offering the right mix of courses and providing quality teaching staff, it is essential to uphold the integrity of the campus and facilities to fully provide exceptional student experiences. To this end, a highly strategic campus facility management function is critically important. To unlock value, transfer risk and improve services in facilities management, institutions are looking to outsource non-core activities to an integrated and proactive services partner such as Spotless. At Spotless, providing facility services within the education sector is a central part of our offering. We employ over 2,000 staff to deliver our range of single, bundled and integrated services in partnership with over 1,500 schools, TAFEs and university campuses in Australia and New Zealand. Spotless specialises in providing the services that maintain your learning and research assets, enabling you to support your students journey from the classroom to a career.

CLASSROOM TO CAREERSUPPORTING THE FACILITIES THAT LAY

THE FOUNDATION FOR YOUR STUDENTSAustralia has proudly developed a world-class education sector

that includes preschools, primary and secondary schools,

universities and vocational and training institutions such as

TAFE, featuring a wide range of learning solutions that support

student education at every age. Valued at over $20 billion

dollars, the Australian education sector is considered a critical

export industry that attracts international students from across

the globe to our shores.

Our business is founded on the deeply held value of Zero

Harm. We firmly believe that any injury or disease is

unacceptable and preventable. The health and safety of

our people and communities is always our top priority.

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With a history dating back over 150 years, Downer is listed on the Australian Securities Exchange and New Zealand Stock Exchange as (DOW). We are an ASX 100 company which employs more than 53,00 people primarily in Australia and NZ.

About Downer

At Downer, our customers are at the heart of everything we do.

Our Purpose is to create and sustain the modern environment by building trusted relationships with our customers. Our Promise is to work closely with our customers to help them succeed, using world-leading insights and solutions.

Our Pillars

• Safety

• Delivery

• Relationships

• Thought Leadership

Our Business Structure

SCHOOL

H O S P I T A L

H O T E L

L A U N D R Y C L E A N OG A S C O

TRANSPORT

• Surfacing

• Network management

• Bitumen and logistics

• Infrastructure projects

RAIL

• Manufacturing

• Maintenance

• Public transport operations

UTILITIES

• Power

• Gas

• Water

• Renewable energy

• Communications

SPOTLESS

• Health and Education

• Government and Citizen Services

• Hospitality and Industry

• Defence and Critical Infrastructure

• Construction and Asset Services

EC&M

• Engineering

• Construction

• Operations and maintenance

MINING

• Open cut

• Underground

• Blasting

• Asset and tyre management

Spotless has a 40-year history of supporting the operations of education facilities and optimising the management of assets across all stages of its life-cycle.

A TRUSTED PARTNER

Each year Spotless maintains over 1 million assets

in over 1,000 education facilities in Australia and NZ

including:

• Facility management

• Campus support services

• Asset life-cycle maintenance

• Self-performed essential services

• Supply network contract management

• Soft services centres of excellence

- Cleaning

- Grounds maintenance

- Security and electronic (including control

room monitoring)

- Resource recovery

- Logistics

• Energy and utility management

• Strategic project development

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GEELONG GRAMMAR

Alliance has provided integrated catering and cleaning services at Geelong Grammar School’s main campus in Corio, since 1997. Around 30 Alliance staff, from kitchen hands to the executive chef, prepare over 2,000 meals for staff and students each day. Every menu is reviewed and nutritionally assessed by our executive chef and dietitian. In addition to regular cleaning of the whole school grounds, the contract incorporates four comprehensive spring cleans per year, major window cleans and carpet steam cleaning.

NSW WHOLE-OF-GOVERNMENT

Spotless has over 20 years’ of service history to NSW Government agencies through the Public Works Advisory.

Today Spotless delivers statutory and unplanned asset management and maintenance services in Western Sydney, Sydney, Hunter Central and Southern Regions which includes over 1,200 sites of primary and secondary schools for the Department of Education and NSW TAFE campuses.

In alignment with the key outcomes sought from this contract, Spotless key achievements include:

• Embedding a collaborative approach and a one team culture, as between the Principal, Customers and the Contractors;

• To bring all assets and Facilities to a consistent and sustainable standard without faults;

• Maintenance of an ongoing dedicated team of key people which delivers exceptional Subcontractor performance;

• Driving long term efficiencies and purchasing power by maintaining at all times best practice and competitiveness in the performance of the Services;

• Driving the highest standards of safety for all persons and all Facilities.

WA SCHOOLS PPP

Spotless provides integrated facilities management including asset life-cycle planning for eight new ‘super’ schools in Western Australia, opened progressively between 2017 to 2023, with a subsequent 25-year maintenance period; the estimated $370 million PPP project designs and builds the schools based on ecologically sustainable design principles, with a particular emphasis on reducing energy consumption.

VICTORIAN SCHOOLS CLEANING

The Victorian School Building Authority as part of the Department of Education and Training (DET) is responsible for managing the Victorian government school asset portfolio which comprises more than 1500 schools made up of over 37,700 buildings that collectively accommodate over 599,000 students. In 2017 the Authority created a new Area-Based Model for the delivery of Cleaning Services. Spotless was awarded as the single contractor for cleaning services in the Inner Eastern (121 school campuses) and Bayside Peninsula (159 school campuses) regions. This new structure enables elements of service delivery which are common across each School to be administered by the Service Provider and monitored by the DET centrally while elements of service delivery which are School specific shall also be monitored at an individual School level.

GRIFFITH UNIVERSITY

Spotless commenced a long term partnership with Griffith University at the start of 2019, with our security team providing a range of campus support services to all five campuses across Brisbane and the Gold Coast. Spotless was commended for achieving a rapid and seamless mobilisation of personnel to commence the new contract within 4 weeks of executing the agreement.

Spotless provides an appropriately skilled and qualified workforce to deliver campus support services including:

• Reception/information duties

• Maintaining campus safety through discreet patrols, including some patrols with plain clothed personnel

• Rapid response for all emergencies, alerts, alarms, and emergency help calls

• Traffic and parking compliance

• Mental health first aid response and management.

Spotless is committed to providing Griffith University with innovative campus support solutions. At the core of our approach is our acknowledgment of the University’s goal of creating a safe and welcoming environment for students, staff and visitors, end-to-end service delivery as well as improved efficiencies through operations and new technologies. Our Campus Support Service model represents a superior value proposition to the University by delivering the following benefits:

• A single point of contact across all campuses that improves the stakeholders experience of the services

• Optimised lifestyle rosters and shift structures that attract and retain the best quality of personnel

• Our ability to leverage the broader Spotless and Downer Group breadth of services to access global best-in-class security and technology solutions for

the University.

UNIVERSITY OF WOLLONGONG

Spotless is a long-term soft services provider of cleaning services to the Main Campus buildings and grounds and the common areas of the accommodation sites across nine locations. The contract requires a demanding cleaning service regime across all campuses and residential facilities, providing daily and periodic cleaning across a diverse building portfolio, including libraries, laboratories, clinics, lecture theatres, classrooms, student administration centres, offices and external roads and pathways. Spotless also provides a team of attendants to support various activities around the campus including classroom set up, furniture removal, and event support.

TAFE QUEENSLAND SOUTH BANK CAMPUS

Is an education development supporting the Queensland Government’s Smart State strategy and was the State’s first Public Private Partnership (PPP) program. Situated on two inner city blocks within one kilometre of the Brisbane CBD, the site consists of 11 buildings with a total footprint of 53,000 square meters of usable floor area. Since 2005, Spotless has provided a full suite of self-delivered hard and soft facilities management services, and is responsible for the life-cycle replacement of all assets and FF&E over the 34-year term.

STUDENT ACCOMMODATION SERVICES

Through a 30-year arrangement with the Australian National University (ANU) in Canberra, Spotless will deliver facilities management for ten university campus residencies, which will house as many as 3,760 students. The team will be responsible for a range of building upgrade and maintenance activities, including fire safety, waste disposal, grounds and air-conditioning. This PPP model will prove highly beneficial to the ANU as it will provide budget certainty for three decades, allowing university management to focus on student and research outcomes. Spotless has recently commenced as the facility services provider to University of Melbourne’s Purpose Built Student Accommodation site in Parkville. Spotless services are also set to commence at the under construction Melbourne Connect site from 2021.

OUR EXPERIENCE

SCHOOLSSpotless provides best-in-class managed services to over 100 independent and more

than 1,500 government schools in metropolitan, regional and rural areas across

Australia. Our education team are experts in managing the full suite of maintenance

and facility services under multiple delivery models including:

• Self delivery

• Comprehensive whole-of-government contracts

• Public Private Partnerships.

OUR EXPERIENCE

TERTIARY EDUCATIONSpotless works with many tertiary education providers, and specialises in developing tailored, long-term strategic asset-maintenance approaches within performance-management frameworks. Spotless specialises in self-delivery of single and consolidated facility services including:

• Mechanical, Electrical and Hydraulic maintenance

• Cleaning services

• Security services

• Grounds maintenance

• General building maintenance

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ISO 55001

ISO 55001 REQUIRES THE INTEGRATION OF MANY ACTIVITIES

1. Detailed asset management planning data, forecasting investment spend over a 20-year horizon, formed by validated condition data and categorised by criticality. This enables strategic asset investment decision making.

2. Lowered year on year the earned value outcomes for delivery of maintenance across the asset portfolio. Transparent work management financial data demonstrate increased preventative maintenance work delivered for a lower overall total cost.

• Spotless sits on the Asset and Data Management Office (ADMO) Council, bringing together Downer’s asset management professionals (rail, roads, mining, utilities, technology) to provide an innovative and learning organisation in Asset Management.

3. Greater understanding of asset availability, criticality and areas of vulnerability. Through Spotless’ rigorous asset data collection, asset condition can be mapped by criticality, enabling agencies to focus on areas of greatest risk to their business.

• Since 2007, Spotless has been the facilities manager for Orange Hospital, which achieved ISO 55001 certification in 2017, the first hospital in Australia to be certified.

REDUCING TOTAL COST OF OWNERSHIP FOR SA GOVERNMENTIMPROVED ASSET MANAGEMENT OUTCOMES FOR SA STATE GOVERNMENT

Through Spotless’ implementation of robust work and asset management systems and practices, SA Government now enjoy:

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Rare

0

InsignificantMinor

Medium

Major

AUG

Cost/Job Planned

Projected

Cost/Job Completed

OCT DEC FEB APR

PROJECTED$404 $398

COST/JOBPLANNED $504

COST/JOBPLANNED $497

PROJECTED

JUN

$200

2018 2018 2018 2019 2019 2019

$-

$300

$400

$600

$500

Critical

Almost CertainLikelyPossibleUnlikely

CONDITION (LIKELIHOOD OF FAILURE) REPLACEMENT YEAR

Asset Condition Assesment all Agencies Life Cycle 20-year Forecast Preventative MaintenanceFY18/19 Cost per Job

2

4

6

8

10

12

14

$02019 2021

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

Extreme High Moderate Low

2023 2025 2027 2029 2031 2033 2035 2037

ASSET MANAGEMENT

ISO 55001Our proactive and preventative approach helps you to reduce the total cost of owning and operating your mechanical services and assists in preserving initial capital investments.

HEAD OFFICE

549 St Kilda Road, Melbourne VIC 3004 • T +61 3 9269 7600 • E enquiries@spotless.com.au • spotless.com

SPOT1280

ABOUT THE DOWNER GRADUATE PROGRAM

WE OFFER OUR DOWNER GRADUATES A RANGE OF OPPORTUNITIES IN FINANCE, ENGINEERING, ZERO HARM AND IT.

Our program is delivered over two-years and provides exposure to various areas of the business through an engaging and immersive induction, structured rotations, core development training workshops and conferences, networking opportunities and one-on-one mentoring sessions.

As a Downer graduate, you will be challenged and supported to achieve your career goals through:

• Structured formal development workshops to build your interpersonal and intrapersonal skills.

• Annual national Graduate Business Conference to understand emerging trends and challenges and be exposed to significant leaders, customers and guest speakers;

• Extensive network of support consisting of a buddy, mentor, and an executive sponsor so that you can be challenged, reflect, and grow; and

• Opportunity to work across a multitude of different business units to gain a better understanding of the diversity of roles, divisional functions, and expedite your growth.

If you are interested in building a career with Downer, are a high achiever and would like to be a key enabler in designing, building and sustaining Australia, the Downer Graduate Program is for you.

To be considered for this opportunity, you must:

• Be a recent graduate (within the past three years) or a penultimate year student graduating in early 2020;

• Have a relevant university degree;

• Be mobile (able to work and live in any state of Australia);

• Be tenacious and seeking an opportunity to make a significant contribution;

• Have the courage to challenge yourself, your surroundings and try new things;

• Be achievement oriented and outcomes focused.

Visit the Downer Page on the GradConnection website which will provide you with further information on the program and direct you to our Downer careers page where you can complete your application. https://au.gradconnection.com/employers/downer/our-graduate-program/

HOW TO APPLY