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Edward Voermans [email protected] Thomas de Klerk [email protected]

Edward Voermans [email protected]@infosupport.com Thomas de Klerk [email protected]@infosupport.com

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Page 2: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Info SupportInfo Support

Sinds 1986

ca 230 medewerkers

Vestigingen: Veenendaal (3)

Utrecht

Mechelen (België)

Competence Centers Kenniscentrum Managed IT Services BI/DWH PDC

Business Units: Finance Handel & Industrie Overheid

Page 3: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

The Windows-based Hosting SolutionThe Windows-based Hosting Solution A collection of best practices, scripts, and tools that enables service

providers to deploy a centralized management infrastructure

Provides these benefits: Cost savings even as your data center complexities increase Highly specialized tools that enable the service provider to roll-out

managed services quickly

Monitoring and Reporting• Server or service failure• Data mining• Customer reporting

Centralized Management• Group policies• Improve and scale the administration of multiple servers

Update Management• Security alerts• Apply security updates• Reconfigure existing servers

Server Purposing• Build a new server• Repurpose existing servers

Page 4: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Windows-based Hosting Solution Components and Technologies UsedWindows-based Hosting Solution Components and Technologies Used

Windows-based Hosting Windows-based Hosting solution componentsolution component

Microsoft technologies Microsoft technologies usedused

Server Purposing Automated Deployment Services (ADS)

Centralized Management Active Directory®

Update Management Microsoft Software Update Services (SUS)

Service Provisioning Microsoft Provisioning System (MPS)

Monitoring and Reporting Microsoft Operations Manager (MOM)

Web Hosting Internet Information Service (IIS)

Data Hosting SQL Server™

Windows SharePoint Services Windows SharePoint Services

Page 5: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

IISIIS

Dedicated Hosting Environment:Centralized ManagementDedicated Hosting Environment:Centralized Management

Customer Customer

IIS SQL

MPS MOM SUS ADS

CentralizedManagementStructure

Customer

SharedSQL

Data Center Admin

Data Center

Page 6: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Server Purposing–Real Cost SavingsServer Purposing–Real Cost Savings

Decrease automated build time to 10-20 minutes

Decrease attended build time from 6 hours to 10 minutes

Included with Windows Server 2003 Enterprise Edition

Is your first step in the Windows Server roadmap toward Dynamic Systems Initiative (DSI)

Includes scripting and automation examples

Provides usage guidance which enables you to deploy more quickly, and receiving benefits sooner

0

5

10

15

20

25

30

35

40

45

Server Build Times

Windows Linux

Page 7: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Common Hosting Scenarios Common Hosting Scenarios

Discount Dedicated HostingA low-cost dedicated server offer with few or no value-added services.

Managed Dedicated HostingA dedicated server offer that includes such services as backup and recovery, monitoring, and reporting.

Shared Web HostingA Web hosting offer where multiple customers share services on a single server in your hosting environment.

Application HostingA hosted application offer from an independent software vendor (ISV) or application service provider (ASP).

Page 8: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Centralized Management – Active DirectoryCentralized Management – Active Directory

Manage all data center tasks with single sign on Reduces operational complexity

Assign specific tasks to authorized individuals located outside central administrative site

Deploy Active Directory for server management Lower support costs by delegating administration to resellers

and customers Drive technology through business policies

Manage group policies through GPMC Create policies in Active Directory and apply OUs to

selected customers or objects Lower risk through consistent policy application

Page 9: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Monitoring Reporting – MOMMonitoring Reporting – MOM

Server and service failures – Proactive detection of disruption to services Provides automated responses to server failures, speeding

problem resolution and reducing logged trouble-tickets Provides guidance on using MOM Management Pack

Monthly customer reporting Lowers TCO by automating reports Provides sample database reports that detail usage

Data mining Uses monitored data for capacity planning Gathers intelligent data which facilitates “up-sell” of

additional services

Page 10: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Service Provisioning – Microsoft Provisioning SystemService Provisioning – Microsoft Provisioning System With the XML-based provisioning framework of

Microsoft Provisioning System (MPS) you can automate the deployment of:     Messaging and collaboration

    Customer service plans

   Directory services and user administration

   Data hosting

   Web hosting

   DNS

Page 11: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Update ManagementUpdate Management

Version 3.0 provides general information and recommendations about update management strategies:

Windows Update

Software Update Services (SUS)

Windows Update Services

Microsoft Baseline Security Analyzer (MBSA)

Systems Management Server (SMS)

Update all types of servers: Basic hosting servers

Advanced hosting servers with SLAs

Critical infrastructure

Internal desktops and servers

Page 12: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Hosted Windows SharePoint Services– Technical BenefitsHosted Windows SharePoint Services– Technical Benefits

Benefits a service provider through:

Provides rich UI framework

Enables integration of services using Web Parts

Provides scalable SQL back-end

Provides built-in provisioning capability

Provides secure access through Active Directory

Manage users with Active Directory – single point of management for SharePoint, Windows-based Hosting, and Hosted Exchange

Page 13: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Hosted Windows SharePoint Services – Business BenefitsHosted Windows SharePoint Services – Business Benefits

Ability to generate additional revenue at low incremental cost

Enables comprehensive SMB offerings including Hosted Exchange, Web Hosting and Office

Enables service providers to bundle with storage, broadband, and other services

Page 14: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Hosted Exchange – Requirements Hosted Exchange – Requirements

Require an enterprise-class system Reliable and secure way to access key business

information

More than 50% need to collaborate with co-workers and partners

Sales-oriented organizations required more mobile access to their business information

E-mail is typically provided by a service provider

Willing to pay for service level agreement support

Page 15: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

What Our Solution ProvidesWhat Our Solution Provides

ComponentComponent ValueValue

Reference Architecture Includes pre-engineered, pre-

tested architecture Improves time to market

Services from Microsoft and Partners (MCS, HP, Info Support)

Enables faster and more predictable deployments

Solution Support Center Enable contingency services

support

Microsoft Products:Exchange 2003, Windows Server 2003, MPS, MOM, SQL Server, Outlook 2003

Tightly integrated with Microsoft server technology

* Anti-virus and Anti-spam from Trend Micro

Improves productivity

* OSS add on: Ensim Enables delegated administration

for resellers and customers

* Gateways: Fenestrae Enables other value-added

services

* Third party add on services

Page 16: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Deployment StepsDeployment Steps

Contact Microsoft ([email protected])

Organize Best Practice Workshop (1 day)

Quick start Architecture Design Session (on site) Proof of Concept (optional)

Sign-up partner program and SPLA

Training Skills assessment Skills gap analysis Master class Windows-based Hosting 3.0 Platform

Page 17: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Best Practice WorkshopBest Practice Workshop

Goals: Inventory current environment

Overview Windows Hosting Platform

Gap analysis

Determine added value Windows-based Hosting

Actors: Info Support, eQuest Technical Architects

Product Managers, Architects, System Admins

Place: On-site at Hosting Partner

Duration: 1 day

Page 18: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Architecture Design SessionArchitecture Design Session

Goals: Extensive inventory current environment

Gap analysis

Technical Architecture

Deployment plan

Cost Analysis

Actors: Info Support, eQuest Technical Architects

Product Managers, Architects, System Admins

Place: On-site at Hosting Partner

Duration: Varies

Page 19: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

September 2004

Windows-based Hosting SolutionsWindows-based Hosting Solutions

Technical Review

Page 20: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

The Microsoft Solution for Windows-based Hosting version 3.0The Microsoft Solution for Windows-based Hosting version 3.0

The Microsoft Solution for Windows-based Hosting version 3.0 was created to empower hosting service providers to lower operational costs through automation, while propelling revenues through the deployment of enhanced, managed services.

Page 21: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Windows-based Hosting 3.0GoalWindows-based Hosting 3.0Goal

The solution provides knowledge, tested best practices, tools, code samples, and scripts to enable you to plan, practice deploying, and then efficiently deploy a high-volume hosting solution using Microsoft technologies.

Page 22: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Solution Overview Solution Overview The fourth version of Windows-based Hosting launching

September 2004.

A Dedicated Sales and Solutions (Product) team at Microsoft that delivers Microsoft technology and programs in a hosted infrastructure, including:

Technical training. Extensive testing and scenario simulation of Windows-based

technologies. Marketing programs. Dedicated premier support staff and two outside consulting

companies for Windows-based Hosting delivery (EQuest) and solution testing and training (Implement.com).

Community groups. Joint selling programs. Service Provider Licensing Agreement (SPLA).

Page 23: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

How Windows-based Hosting version 3.0 Improves the Customer ExperienceHow Windows-based Hosting version 3.0 Improves the Customer Experience

Monitoring and Reporting• Monitor server or service failure• Mine data• Create customer reports

Centralized Management• Use Group Policies• Improve and scale the administration of multiple servers

Update Management• Provide security alerts• Apply security updates• Reconfigure existing servers

Server Purposing• Build a new server• Repurpose existing servers

11

22

44

33

Page 24: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Logical DiagramLogical Diagram

Platform ServicesWeb and Data Hosting

Hosted Exchange Services

Border Router Perimeter/NetPerimeter/NetPerimeter/NetPerimeter/Net Perimeter Firewall Services

Packet and Port FilteringSSL TerminationStateful InspectionApplication Filtering

FrontNetFrontNetFrontNetFrontNet

BackNetBackNetBackNetBackNet

BackUp-Build-NetBackUp-Build-NetBackUp-Build-NetBackUp-Build-Net

Exchange Front-End Servers

SMTP:EXSMTP01EXSMTP02

OWA/POP/IMAP and RPC Proxy:

EXFE01EXFE02EXFE03

Web HostingWEB01

External DNSDNS01DNS02DNS03DNS04

Update Management

SMS01

Provisioning Front-End

PROV01

Backup and Restore

Exchange Back-End Server Cluster (4+1)

EXBE01EXBE02EXBE03EXBE04EXBE05

Data HostingShared

SQL01Dedicated

SQL02

Monitoring and Reporting

MOM01MOMSQL01

Active Directory

AD01AD02

Service Provisioning

MPS01

Server Purposing

ADSC01

Page 25: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

September 2004

Windows-based Hosting SolutionsWindows-based Hosting Solutions

Break

Page 26: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Windows-based Hosting Solution ComponentsWindows-based Hosting Solution Components

Page 27: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Server Purposing OverviewServer Purposing Overview

With Server Purposing you can: Automate the process of building and configuring

your system, software, and services.

Ensure your security policies and process are implemented on each system.

Page 28: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Server Purposing: Automated Deployment Services (ADS)Server Purposing: Automated Deployment Services (ADS) ADS is a downloadable add-on component of

Windows Server™ 2003, designed for data centers containing over 10,000 servers and provides the following: Automates multi-server builds

Accelerates the process of preparing, purposing, and configuring Windows-based servers from bare metal to a fully operational server

Deploys or configures a server or group of servers based on external events such as a receipt of a customer order

Page 29: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Server Purposing Benefits Server Purposing Benefits BenefitBenefit DescriptionDescription

Significant reduction of server deployment cost

Pre-Boot Execution Environment (PXE) server and deployment agent enable remote builds of PXE-compliant bare-metal boxes, reducing the cost

Consistency in server provisioning, less human error

Through task sequence-driven automation, sample task sequences are extended to automate hardware configuration, operating system deployment, and application installation

Flexibility and agility through new imaging tools

New tools create smaller images that can be updated and edited without first being deployed to a server

Powerful, mass server administration

ADS enhances existing scripting investments and extends your ability to administer hundreds of servers

Simpler hardware configuration

Using Virtual Floppy, ADS incorporates standard server vendor MS-DOS tools into the deployment process to automate hardware configuration.

Easy integration through a choice of user interfaces

ADS offers a graphic user interface, command-line tools, and a rich Windows Management Instrumentation (WMI) program interface.

Consistent record of administrative history

ADS offers a centralized data store to maintain a complete history of all administrative tasks carried out using the ADS infrastructure.

 

Page 30: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Centralized Management OverviewCentralized Management Overview

Centralized Management allows you to do the following:

Centrally manage all network users, groups, computers and policies

Increase the number of servers, users, groups, and group policies per single administrator

Manage both shared and dedicated customers

Delegate administrative tasks to enable secure, role-based authentication

Enhance security with central authentication and best practices using Windows Server 2003 Security guidance

B

Page 31: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Centralized Management: Server-focused Benefits Centralized Management: Server-focused Benefits BenefitBenefit DescriptionDescription

Simple model A model for managing user accounts and associated rights eliminates confusion when accounts and passwords are maintained locally

Cost efficiencies A single central model for managing the service provider accounts results in operational cost efficiencies

One set of tools Because all accounts and rights are defined in a single central location using Active Directory, you can use one set of tools to manage the solution

Single design and data store

This design and data store allows simple operational processes for backup, restore, disaster recovery, global system monitoring, and administration

Global security policy Operational benefits are realized through defining and managing a global security policy, including security lockdown processes

Automatic deployment of security policies

Centralized security permits you to deploy security policies globally from a central source to each server

Efficiencies in security Reduced operational tasks are also realized because any additions or changes to the overall security policies are implemented only once.

 

Page 32: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Active Directory: Components of Centralized ManagementActive Directory: Components of Centralized Management Multi-tenant design Isolated resellers Isolated resellers’ customers Delegated administration This solution proposes centralized management

using two distinct phases: Centralized server management—The first phase

implements the internal service provider accounts and concurrent server rights plus many of the required security lockdown processes, in a centrally managed solution.

Centralized user management—The second phase addresses the extension of access rights to users outside of the service provider.

Page 33: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

ResellerLevel

CustomerLevel

DomainLevel

Active Directory: Recommended Design Single ForestActive Directory: Recommended Design Single Forest

Acmehost.com

Hosting

Joebobhost.com Sallyhost.com

Customer1 Customer2 Customer3 Customer4

Admin

[email protected] [email protected]

Admin Admin Admin Admin

Page 34: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Centralized Management: Recommended OU DesignCentralized Management: Recommended OU Design

Page 35: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Server Management through Group PolicyServer Management through Group Policy

Group Policy is the primary tool for defining and controlling how programs, network resources, and the operating system behave: Delegated administration

Automatic propagation of group policy throughout the data center

Group policy objects (GPOs) enforce administrative roles

Self-healing technology

Page 36: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Update Management OverviewUpdate Management Overview

With update management you can control the deployment and maintenance of interim software releases into your production environments. Update management helps you:

Maintain operational efficiency and effectiveness

Overcome security vulnerabilities

Maintain a stable production environment

Page 37: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Update Management BenefitsUpdate Management Benefits

BenefitBenefit DescriptionDescription

Make updates automatically available

When administrators approve the updates, SUS automatically makes all critical and security updates available to all preconfigured servers.

Consistent installation

Using an automated software distribution tool to install standard software packages and options ensures a consistent installation.

Timely installationAn automated software distribution tool permits software releases and updates to be installed on a precise schedule.

Security Installation of updates typically requires administrative rights.

Timely status reporting

Automated monitoring and reporting capabilities result in feedback on the installation.

Return on investmentThis investment in using an automated software tool is offset by the return on investment (ROI) that is offered through low overhead as compared to manual methods.

 

Page 38: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Overview of Update ManagementOverview of Update Management

AssessAssess IdentifyIdentify

Evaluate Evaluate & Plan& PlanDeployDeploy

1. Assess—Determine what you have in your production environment, what security threats and vulnerabilities you face, and whether your organization is prepared to respond to a new software update.

2. Identify—Discover new software updates in a reliable way, determine whether they are relevant to your production environment, and whether an update represents a normal or emergency change.

3. Evaluate and Plan—Make a decision whether to deploy the software update, determine what it will take to deploy it, and test the software update.

4. Deploy—Roll out the approved software update into your production environment so that you meet the requirements of any SLAs you have in place.

Page 39: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Update Management StrategiesUpdate Management Strategies

The Windows-based Hosting solution provides strategies for service providers and information about relevant Microsoft technologies, which include the following:

Windows Update

Software Update Services (SUS)

Windows Update Services

Microsoft Baseline Security Analyzer (MBSA)

Systems Management Server (SMS)

Page 40: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

ToolTool FunctionFunction Available at:Available at:

MBSA 1.2.1

Standalone scanning for security updates and service packs installed

Windows, IE, IIS, SQL, Exchange, Media Player

http://www.microsoft.com/technet/security/tools/Tools/mbsahome.asp

Windows Update (WU)

Updates individual systems

Web-based

Windows platform patches only

Automatic updates direct from Microsoft

http://windowsupdate.microsoft.com

Software Update Services (SUS) 1.0

WU with in-house control

Select Windows platform patches

Test and approve

Automatic and scheduled release

http://www.microsoft.com/technet/treeview/default.asp?url=/technet/itsolutions/msm/swdist/pmsusog.asp

Feature Pack for SMS 2003

Determine security risks

Obtain and deploy needed patches

Report on the success of deployment efforts

http://www.microsoft.com/smserver/downloads/2003/featurepacks/suspack/default.asp

Office Update

Patches individual systems

Web-based

Office updates only

Standalone from Windows Update

http://office.microsoft.com/productupdates/default.aspx

Page 41: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Update Management ApproachesUpdate Management Approaches

There are several available technologies and approaches to update management. The right one depends on your situation:

Microsoft Software Update Services (SUS)-- Client server technology to streamline your update process and centrally manage your updates

Large-scale operations—If your data center is large or you need additional functionality, the Microsoft Systems Management Server (SMS) may be your solution.

Page 42: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Service Provisioning – Microsoft Provisioning Services (MPS)Service Provisioning – Microsoft Provisioning Services (MPS) Reduce operational costs and complexity

Automate provisioning and change management for new users, new services and new applications

Provide extensible framework for continued development that improves scalability

Reduce support calls and associated costs through delegated administration of end customer tasks

Increase predictability and service reliability Maximize system administrator efforts Faster turnaround time for account set-up Reduce customer downtime Reduce turnaround time to close security calls Improve security recovery

Improve customer satisfaction Decrease time-to-customer-request completion enabling faster

time-to-market Support service level agreements (SLAs) Faster turnaround and resolution on support calls

Page 43: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Service Provisioning BenefitsService Provisioning BenefitsBenefit Description

Improved process management

MPS manages multistep processes that can be executed asynchronously or synchronously a system administrator.

Task automation Automation of frequent or complex tasks reduces errors from manual performance.

Application providersProviders are included for Microsoft Active Directory, Internet Information Server (IIS), Exchange, Microsoft FrontPage® Server Extensions, and Telnet

Time savings System administrators can spend increased time with new users or customers.

Lowered administrative burden

Server-to-administrator ratio for Windows servers is improved, resulting in lower administration costs.

Lower costs Operational costs are lower due to fewer on-site visits.

Browser UI Web-based user interface (UI) can be controlled from any browser and provides you with a simple, out-of the-box interface.

Remote script execution

Execute scripts you already have by using the Telnet Provider and have the benefit of an audit trail for each server

 

Page 44: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Microsoft Provisioning System TerminologyMicrosoft Provisioning System Terminology

XML Request/Response

MPF Providers

MPF Procedures

MPF Namespaces

Page 45: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Overview of Microsoft Provisioning System (MPS)Overview of Microsoft Provisioning System (MPS)

Page 46: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Anatomy of a RequestAnatomy of a Request

Page 47: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Overview of Monitoring and ReportingOverview of Monitoring and Reporting

Monitoring allows you to:

Correct problems before outages occur.

Reduce the costs of resolving problems when they do occur.

Meet your service level agreement obligations.

Plan for growth.

Share key system performance information with resellers and customers.

Page 48: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Monitoring and Reporting Using Microsoft Operations Manager (MOM)Monitoring and Reporting Using Microsoft Operations Manager (MOM)

Event, performance, and applications management.

Proactive monitoring and alerting, reporting, and trend analysis.

Management Packs which extend MOM’s usefulness.

Self-managing, self-deploying, and scalable technology.

Open, extensible architecture based on industry standards.

MOM is an open, highly-scalable enterprise operations management product which provides you with:

Page 49: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

MOM ArchitectureMOM Architecture

MOM Data Warehouse SQL Reporting Services

MOM Database Data aggregation Knowledge - management packs Configuration data

MOM Server Database access Consolidator Agent manager User interfaces Agentless monitoring

MOM Agents Local monitoring Local management Encrypted Communications

DB

System Center Data

Warehouse Reporting

AgentsAgents

Ops ConsoleAdmin ConsoleWeb Console

Management Server

Page 50: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

What Management Packs DoWhat Management Packs Do Most powerful feature in MOM Built in knowledge

Encapsulates many years of accumulated experience from developing and managing applications

Provides product-specific operational intelligence

System and service availability System usage and performance Errors and events Automatic responses for

Self correcting problems Notification

Collect data for views and reports

Page 51: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Windows-based Hosting Management Pack Windows-based Hosting Management Pack

The Management Pack monitors and includes: System and service availability

System usage and performance

Errors and events

Data for views and reports

Automatic responses for: Self correcting problems Notification

The Management Pack is a bundle of selected rules that monitor critical services in the Windows-based Hosting platform. Having this Management Pack will help you to install and deploy MOM in one to two business days.

Page 52: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Overview of Hosted Exchange 2003Overview of Hosted Exchange 2003

Hosted Exchange 2003 allows you to offer rich messaging services for consumers and small office/home office and small-to-medium sized enterprises.

You can offer a broad range of services that go from basic e-mail up to higher value services, such as providing additional storage, hosting vanity domains and calendars.

Page 53: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Logical DiagramLogical Diagram

Platform ServicesWeb and Data Hosting

Hosted Exchange Services

Border Router Perimeter/NetPerimeter/NetPerimeter/NetPerimeter/Net Perimeter Firewall Services

Packet and Port FilteringSSL TerminationStateful InspectionApplication Filtering

FrontNetFrontNetFrontNetFrontNet

BackNetBackNetBackNetBackNet

BackUp-Build-NetBackUp-Build-NetBackUp-Build-NetBackUp-Build-Net

Exchange Front-End Servers

SMTP:EXSMTP01EXSMTP02

OWA/POP/IMAP and RPC Proxy:

EXFE01EXFE02EXFE03

Web HostingWEB01

External DNSDNS01DNS02DNS03DNS04

Update Management

SMS01

Provisioning Front-End

PROV01

Backup and Restore

Exchange Back-End Server Cluster (4+1)

EXBE01EXBE02EXBE03EXBE04EXBE05

Data HostingShared

SQL01Dedicated

SQL02

Monitoring and Reporting

MOM01MOMSQL01

Active Directory

AD01AD02

Service Provisioning

MPS01

Server Purposing

ADSC01

Page 54: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Overview of Hosted Exchange 2003 – User ExperienceOverview of Hosted Exchange 2003 – User Experience

Multi-tenant hosting of SMTP domains Customer isolation in Active Directory®, address lists

Consumer users

Clients and protocols HTTP – Outlook® Web Access (OWA)

POP3/IMAP4

RPC over HTTPS – Outlook 2003

Automated provisioning

Delegated administration

Monitoring and reporting

Page 55: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Overview of Hosted Exchange 2003 – Solution ContentsOverview of Hosted Exchange 2003 – Solution Contents

Documentation Pub Studio content viewer

PDF’s for printing

Reference architecture Fully prescriptive deployment steps

Code Provisioning

Monitoring and reporting

MakeGAlLinked.exe

SMTP Domain Event Sink

RPC over HTTP profile configuration Web site

Fully tested

PSS supported

Page 56: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Improvements in Back-end Exchange 2003Improvements in Back-end Exchange 2003

Improvements related to back-end server deployment include: Support for 8-node clustering

Memory management

Permissions model

Page 57: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Improvements in Front-end Exchange 2003Improvements in Front-end Exchange 2003

Improvements related to front-end server deployment include: RPC proxy server

Outlook Mobile Access (OMA)

 Exchange ActiveSync®

 OWA forms-based Authentication

OWA S/MIME

OWA compression

Page 58: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Improvements in Client ConnectivityImprovements in Client Connectivity

You can give customers more options for accessing e-mail, calendar, and contact information:

Outlook 2003 Outlook Web Access 2003 Outlook Mobile Access ActiveSync

You can integrate a self-provisioning Web site for customers with the Hosted Exchange Web service methods and MPS. Through the site, a users could:

Update their Outlook profile settings. Automatically configure their Outlook 2003 to connect

directly through the Internet to Hosted Exchange 2003.

Page 59: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Connectivity for Mobile Devices Connectivity for Mobile Devices

Hosted Exchange 2003 allows service providers to enable the same features for mobile clientsas Exchange Server 2003. This includes:

Allowing users to use mobile devices to access their e-mail and their Contacts, Calendar, and Tasks folders, through OMA.

Allowing users to send and receive e-mail, contacts, and calendar items via wireless devices.

ActiveSync, Always-up-to-date

Page 60: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Considerations for Defining Messaging Service OfferingsConsiderations for Defining Messaging Service Offerings Outlook 2003

Outlook Web Access for Exchange Server 2003

Mobile clients

Supporting POP3 and IMAP4 clients

Supporting public folders

Additional mailbox storage

Supporting mailbox backup and restore

Page 61: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Considerations for Defining Service Level AgreementsConsiderations for Defining Service Level Agreements Defining service level and service level agreements

(SLAs)

Considerations for Exchange Server requirements

Considerations for monitoring and reporting requirements

Considerations for provisioning requirements

Page 62: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Web Hosting OverviewWeb Hosting Overview

Web Hosting enables you to offer customers a variety of hosted Web services, including: Basic dedicated mail.

ASP.NET applications.

Network Attached Storage (NAS) coverage.

The solution offers specific guidance for hosting Microsoft Internet Information Services (IIS) 6.0 and ASP.NET which results in: Easier deployment and configuration.

Reduced operational costs.

Increased scalability, functionality, and security.

Page 63: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Web Hosting BenefitsWeb Hosting BenefitsBenefitBenefit DescriptionDescription

Increased Web server reliability and availability

IIS 6.0 features a new, fault-tolerant architecture with health monitoring and process recycling that significantly increases the reliability of your Web server infrastructure.

Easier server management

IIS 6.0 features new management tools that reduce the time it takes to manage your Web server infrastructure, including a plain text XML configuration file that can be modified without having to stop the server.

Server consolidationIIS 6.0 is a highly-scalable Web server that provides new opportunities for Web server consolidation and enables more applications to be hosted on a single server.

Faster application development

With Windows Server 2003 and IIS 6.0, application developers benefit from a single, integrated application hosting environment and a broad choice of languages for rapid application development.

Increased securityIIS 6.0 provides improved security for Web servers. IIS 6.0 is locked down by default, limiting the attack surface area through aggressive security defaults.

 

Page 64: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Overview of Data HostingOverview of Data Hosting

Provide Data Hosting services to customers on dedicated servers, shared servers, or both.

Keep customer data secure by using one of two authentication models: The authentication method you choose impacts your

SQL Server deployment for both user authentication and the account under which the SQL Services run.

When you deploy SQL Server, choose between Windows Authentication Mode and Mixed Mode. Active Directory is required for Windows Authentication Mode and is optional for Mixed Mode.

Deploy Shared or Dedicated Servers.

Page 65: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Data Hosting BenefitsData Hosting Benefits

BenefitBenefit DescriptionDescription

Clickstream analysis Gain a deep understanding of online customer behavior, so that you can make better business decisions.

Distributed partitioned views

Partition your workload among multiple servers for additional scalability.

High availability Maximize the availability of your business applications with log shipping, online backups, and failover clusters.

SecurityEnsure your applications are secure in any networked environment, with role-based security and file and network encryption.

Simplified database administration

Automatic tuning and maintenance features enable administrators to focus on other critical tasks.

Application hostingWith multi-instance support, SQL Server enables you to take full advantage of your hardware investments so that multiple applications can be run on a single server, or outsourced.

Page 66: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

SQL Server Deployment OptionsSQL Server Deployment Options

For service providers who will provide hosted SQL Server to their customers, there are two major deployment configurations for SQL Server deployment: Dedicated-one SQL Server per customer Shared Servers-one SQL Server shared by

multiple customers

For shared servers, there are two basic installation options: Remote server Stacked server

Page 67: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Windows SharePoint Services OverviewWindows SharePoint Services Overview

Windows SharePoint Services Hosting allows you to create Web sites for information sharing and document collaboration.

Windows SharePoint Services is a component of the Windows Server 2003 information worker infrastructure that:

Provides team services and sites to Microsoft Office System and other desktop programs.

Serves as a platform for application development.

Page 68: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

The newest version of Windows SharePoint Services Hosting includes the following new features:The newest version of Windows SharePoint Services Hosting includes the following new features:

A Microsoft Provisioning Service (MPS) provider, allowing better integration between Windows SharePoint Services and MPS

A Microsoft Provisioning Service (MPS) provider, allowing better integration between Windows SharePoint Services and MPS

Changes to quota template usage, including the use of storage-based quotas and site-based quotas (except in shared deployments)

Changes to quota template usage, including the use of storage-based quotas and site-based quotas (except in shared deployments)

What’s New in Windows SharePoint ServicesWhat’s New in Windows SharePoint Services

Page 69: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Best Practice WorkshopBest Practice Workshop

Goals: Inventory current environment

Overview Windows Hosting Platform

Gap analysis

Determine added value Windows-based Hosting

Actors: Info Support, eQuest Technical Architects

Product Managers, Architects, System Admins

Place: On-site at Hosting Partner

Duration: 1 day

Page 70: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Architecture Design SessionArchitecture Design Session

Goals: Extensive inventory current environment

Gap analysis

Technical Architecture

Deployment plan

Cost Analysis

Actors: Info Support, eQuest Technical Architects

Product Managers, Architects, System Admins

Place: On-site at Hosting Partner

Duration: Varies

Page 71: Edward Voermans edwardv@infosupport.comedwardv@infosupport.com Thomas de Klerk thomask@infosupport.comthomask@infosupport.com

Discussion and Q&ADiscussion and Q&A