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Effective Communication
Mrinalini Sawant -Nimbalkar
Communication ?????
Informal –Grapewine Communication
•
Communication Media
• Words either Oral or Written
• Pictures including Graphs & Diagrams
• Actions or Gestures including facial
Expressions
• Upward /Downward/Horizontal
Communication may be Oral or Written
Elements of Effective
Communication
• Clarity
• Adequacy-Coverage (Flow of Message ) & Quality of Message
• Timing
• Integrity-Purpose of Communication
Barriers to Communication
Overcoming Barriers
(American Management Association)
• Clarity in Idea
• Purpose of Communication
• Empathy in Communication
• Two Way Communication
• Appropriate Language
• Supporting words with Actions
• Credibility in Communication
• Good Listening